California Development & Funding Company

Trying to cancel service with WOW Internet was slightly more pleasant than getting a root canal by the guy behind my building who claimed he went to six days of dental schoolAfter over minutes on hold and listening to my growing frustration, my elderly dog drowned himself in the toilet and my cat ran away and started a street gang
On a more serious note, customer service involves long holds and little to no helpLook elsewhere for a cable or internet provider

December wow cable was supposed to pick up there cable boxes between 8-They came to my house way after that time I have them on camera so I call January to have them pick it back up representatives tell me that they can not come and pick it up when account pass dueLike I told representatives they came out already and for to to come back to get there equipment So he try to argue we me so I request to speak with a supervisor he tell me there no supervisor available..which I find it funnythen he put a supervisor on the phone name tonyHe was rude disrespectfultreat me like a dogAnd tell me they was going to charge me $to pick up there equipment are I can drop it off I ask him was they going to pay me gas money to drop it off so I recorded the whole conversation on how I was treated by wow representatives and supervisor and I told them I was recording themAnd they didn’t care cause they way they act they know wow cable not going to do anything to themthis is how

I am writing this on behalf of my mother, *** ***, who lives at this address and whose cable provider is WowThis is a condominium complex and everyone who lives there must have wowHer service keeps going out, and I have had to take days off of work to sit there and wait for a technician, who have been out on numerous occasions, including yesterdayHer service worked for a few hours but then stopped againI called today for another tech to come out, but was told there was no one available until tomorrow, so that will be another day I have to take a day off, and I don't get paid when I don't workHer bill is included in her monthly association dues, so she is basically paying for a service she is in fact, not receivingThis needs to be resolved

I WAS TOLD DO TO ALL THE NEW CUSTOMERS MY CABLE LINE IN MY BACKYARD WOULD BE BURRIED IN ABOUT DAYS I WAITED AND WAITED AFTER DAYS CALLING AND THE SAID IT WOULD BE THREE MORE WEEKS TO BURRIE THE CABLE I SAID I WANT TO CANCEL THEY TOLD ME BECAUSE I WAS OUTSIDE THE DAY TO CANCEL WINDOW I WOULD BE CHARGED $CANCELATION FEE SO AS OF NOW I STILL HAVE A CABLE RUNNING ACROSS MY BACKYARD WHERE MY CHILDREN PLAY THIS COMPANY HAD ME ON THE PHONE FOR OVER AN HOUR AND HALF TELLING ME HOW IT WOULD GO TO COLLECTIONS AND THEY WOULD GET THAT CANCELATION FEE EVEN THOUGH THEY NEVER BURRIED THE LINE THEY ARE RESPONSIBLE TO HOLD UP THEIR END OF THE AGREEMENT TO

I was informed that I would be credited $to my account and not be charged for a tech visit service due to the company's errorWhen I received my next bill, I did get my promised creditHowever, there was a $tech visit charge to my account
I emailed them that day, and received no answer after daysI called them on the sixth day to get the issue resolvedThe csr was able to take the $off my account, but then said he would also not honor the $creditAt no time during my first conversation was the $credit tied to the $tech visitAt this point, I got heated and eventually asked for a managerHowever, my previous experiences with Wow dictated that I would likely be on hold for another minutes and I had other things I needed to do
I decided a more appropriate approach would be to contact the Revdex.com

I have had WOW! Services for weeks now, in weeks I have had scheduled service technician appointments, an installation and a service appoint where the technician did not show upI have spent countless hours on the phone with the customer service team who have provided less than horrible service and given me nothing but bad attitudes and talked back to meNow at the end of all of this I'm being told I have a balance of $and changeI have requested contact information for the billing department, general counsel and the C.O.Oall of these requests have been denied

Internet service provider WOW does not support 30mps speed of internet promised- during evening ours between 7:P.M and P.Minternet speed goes down deeply to even zero
I called technical support for days in the row to get answer -they do not disclose the reason of this problem to me
I need to know if this problem is permanent or temporary- is it due to WOW system problem during peak hours or some maintenance work Their customer service reps do not help with the true answerI believe, as customer, I do have a right to be informed about the real reason, why the service promised is not delivered
Please, help to resolve that problemThank you
Jolanta

wow support team is the best, they are providing really high value to their customersThey put serious efforts to solve the customer problems
Anybody looking for the wow support can visit their official website https://wowcomputersupport.com/

I tried wowThey said if I wasn't satisfied within a month call and cancel and you owe nothingI wasn't satisfied at allSo I called and canceledThey said it was within that I owe nothingAnd just return my boxesSo I didNext month I get billSo I call and they say it's their mistake and to not payA few months later I get another billSo I call and they transfer me many time because no one can helpThe supervisor finally gets on the phone and says he'll listen to the phone call and make sure I asked for my money back and call me backWhich I know I asked for my money when cancelingOver a yr later and still no call backAfter about a month I just paid it bc I was trying to get a mortgage and this was hindering meThat house had a lien so the sale never went thoughNow a yr later I try and get another loan for a house I found and the wow thing pops up againLowered my credit score by almost pointsThis is ridiculousI can't get anyone to call me back and this is stopping me from getting a loan and I did nothing wrongIf I could give stars I wouldI would have no cable or internet if wow was the only optionThey are a jokeI would love to get someone to help me with this issue

I recently signed up for internet service with this provider and my bill includes an amount for installation services However, I was never told there would be an installation cost for this service I've contacted a customer service representative, and the representative was not willing to resolve this issue to my satisfaction

I've been a customer with WOW for the longest and customer service has always been goodBut lately the internet service has cost me wages from my jobI work at home and steady dependable internet is a mustI must meet the minimum of 10mbps download and 2mbps uploadI am paying $extra for upgraded internet because I know when sign on to a VPN, the speeds are guaranteed to dropOn 95% of the days I work and am signed on to the VPN, I actually get more than what I pay for But Friday's through Sunday's it is throttled back and whether on or off the VPN I ONLY GET and I've called several times, have had modems replaced twice, had a tech come out and actually look at the wiring connecting to the apartment buildingBut the issue persistsEverytime I call it's a recycle, a reset from the office and a 'call back if it happens again'I've called too many times for the issue to still happen a year laterWOW needs to supply what they promise according to what I pay for

I had my cable boxes and modem picked up on May 28th, and the services had been cancelled, or so I thoughtOn June 4th I was billed for services and that payment would be due on June 24th, even though I no longer had any equipmentI contacted their customer service department who escalated the issue and said not to worry about the bill as it would be removed and I would be credited back for the days of service that I had already paid forI looked on their online site today (6-15-2016) to see if it had been taken care of and I still saw the balance thereI again contacted customer service as was told that the account was still in fact active and was transferred to another department to resolve the issueThe supervisor I spoke with said that the escalation team had cancelled the account cancellation because I had not returned the equipment that had been picked upThe representative then told me that the account could not be cancelled and that I would be charged for a cable

WOW promised me, in writing, a month guaranteed rate After months they are increasing my rate They have stated that the discount was guaranteed, not the rate That is dirty, deceitful, and intentionally dishonest

Local salesman *** *** of Wow came to our house on 3-3-and proposed a deal foe us to convert from *** to wow Internet He promised units plus free service pla protection and free installation of our 3rd tv We signed his contract On 3-5-16, installation person came to our house He said he would have to charge foe 3rd tv installation We called *** later this day to say we were not feeling good about his deal and we were considering canceling the contract He said he could give us $in movie credits to be reflected on first bill We called wow customer service on 3-14-and no such credit existed nor our free service protection plan and units This meant an additional $14/mo on our bill above the $117/mo rate (tax included) by *** in writing wow customer said they could not honor that and refused to help us escalate the issue We trusted the salesman *** like any reasonable person would and he totally made promises that could not be kept and wo

I cancelled my WOW cable in At the time I was told by an associate that I did not need to return my (year old router) Unbeknownst to me, I did, as a result I was charged $and turned over to a collection agency (***) Although, I paid any balance in full and ultimately returned my router, the negative collection account still shows on my credit report My credit score dropped over points as a result and now I'm fining it hard to renew my homeowners policy due to the negative entry I don't thinks it's fair that WOW would not stand behind an employees direction and still place me in collections for a router that was so old

I emailed WOW back in February requesting to cancel my service due to the fact that I was moving and the did not offer service at my new addressI received an email that for security purposes I need to call to cancel, which I didI requested my services be canceled as of Feb 23, I was told everything was taken care of In March I was billed $for services that I had requested be canceledI contacted customer service and they informed me that services were never canceled and that there was nothing they could doI requested to speak to a supervisorThe supervisor stated that she would have to investigate and that it normally took 24-hours to find my previous call since they record everything, but that she would call me back in hourI never received a call back and it has now been about a weekToday I received an email statement stating that they are about to charge me again even though I have attempted to cancel the service multiple times

My order form from the WOW rep clearly states media players @$per month plus taxesMy bill shows that I'm being charged an additional $for media players
My bill clearly states under the WOW! SERVICES AND BUNDLES section that only media players have been included, and in the ADDITIONAL WOW! CABLE TV SERVICES that I'm being charged an additional $for the remaining media players
WOW is telling me that the $is because of a different breakdown OR that the $is part of the TAXES, SURCHARGES AND FEES, which it clearly isn't
In addition, my contract was for months, why does my bill only state a cable discount for 12-months and NOT 24-months, which I was sold?
WOW also charged me for sending a tech over to replace their faulty equipmentUnbelievable...talk about business practices!
There seems to be multiple discrepancies in what I signed up for vswhat I'm getting billed for, which is not acceptable! Please help

Literally the worst internet provider I've heard experiencedEvery few months I start experiencing internet interruptions every weekend for at least a monthI don't understand how this website has one positive review, one natural review but negative reviews but still has an A rating which is ridiculous and makes me question this website as wellI PAY FOR INTERNET NOT INTERRUPTIONS

I have email addresses with WOW - on 1/my primary email stopped working Nothing on my end has changed I've tried multiple times to call customer service and wait on hold each time for over an hour and no one answers I sent an email on Saturday, 1/and still do not have a response and the email is still not working

I can tell you this long boring story about a lot of different issues but the fact of the matter Wow has the worst customer service I've ever felt withWhen we had the service activated they charged us for equipment we didn't haveWhen I called up about not receiving the speed of internet I paid for it fell spin deaf earsThen the straw that broke the camels back was the price we were payingI tried to call and cancel three separate times but each time got a run aroundWhen I finally had to hang up after not listening how big a mistake I was making leaving wow, who was I going with, what would make me stay, and what was my addressI thought I cancel my service only to find that if you hang up on wow, even after you stating you want your service to be canceled it won't beI am being charged 1/months extra for service I didn't useI finally had to take the day off of work and go to the office to cancelWhat a change that wasThe man just took the equipmentWhen I was on th