California Development & Funding Company

I have been a customer since When I signed up for the Internet service at home, I was given webspace for a website I have had files on this site since then Recently, the files no longer showed upI called customer service to ask why (and also to find out why my bill has gone up $in one month) and was told they "no longer offered" webspace and hadn't for or years -- even though my files worked fine until just recently Since I am no longer receiving the service I signed up for, I should get a reduction in my bill for the reduced service and trouble of having to find a new host

Wow sent a technician to my house on 11/to install new cable serviceThe techno asked me where I wanted my lines run and pulled out my entertainment hutch and we agreed upon a location behind the hutch which would run through the wall outside of the house where all other cable lines etc areHe did not do this and I did not authorize where he ran my cableHe put the cable line feet further and right above our outside water hoseAnd inside the line is sticking way out from the hutchI have been told this can be corrected but have yet to hear when or how as a supervisor still has not contacted meI'm very dissatisfied with this service and am looking for resolution

I called wow on 10/20/to inquire about a cable card for a [redacted] system I was thinking about purchasingThe representative ove the the phone told me that it wouldn’t be an issue that all I needed to do was go to the store front location in [redacted] to pick up the actual cable cardI then drove over to the store frontExplained the situation about me getting a [redacted] and needing a cable cardThe representative verified my account information and gave me a cable cardOnce I got home with my new cablecard & [redacted] system I couldn’t get the system to connect to the cablecard I decided to call wow to find out what the issue wasThe representative over the phone tells me that the [redacted] system is not compatible with the account servicesThat I would need to downgrade my service package and pay to have the downgraded system installed for the [redacted] and cacle card would workI asked why I wasn’t informed of this information when I called the [redacted]  number or when I went to

I cancelled my WOW cable in At the time I was told by an associate that I did not need to return my (year old router) Unbeknownst to me, I did, as a result I was charged $and turned over to a collection agency (***) Although, I paid any balance in full and ultimately returned my router, the negative collection account still shows on my credit report My credit score dropped over points as a result and now I'm fining it hard to renew my homeowners policy due to the negative entry I don't thinks it's fair that WOW would not stand behind an employees direction and still place me in collections for a router that was so old

I got service hooked up by a wow tech who incompetently hooked my service up to a brighthouse service lineI cant understand wow employs field techs and support techs wow going thru a new hookup are unable to distinguish their carieer lines from othersI paid extra for elevated customer service& supportThey did not have their techs cell # which I had to provide as the tech who performed this completely incompetent hookup also called me from his cell 15min after his scheduled window telling me he is lost in my apt complex which is a circleI opened my front door stood outside waved to him twice as he passed me and the giant sign on my building cleary indicating my address while literally going 40-50mph ovet spped bumps in my parking lot where children playI had an AC tech working as well as a city inspector here so I trusted this techs ability to perform his one and only task of hooking up a wow router to wow service lineUpon completion I overheard the tech telling his supe

On 2/11/17, my wife and I met with a WOW salespersonWe were told specifically by the salesperson [redacted] that we were not signing a contractWe asked if we could cancel at any time and he stressed to us that yes, we couldWithin months of service, we had several service calls including new gateway boxesEach time we would be without all services, phone, TV and internetFinally, we had enough and called and cancelled the service and went to [redacted] We were never told by the final service technician whom we told we were going to cancel or the customer service representative who took our cancellation request that there would be an early termination feeIt was not until we received the final bill that we were aware of this chargeOur daughter, [redacted] , is an authorized representative on the accountShe called to request that the early termination fee be credited as we were sold services under pretensesShe had to call different times over approximately

Since switching to the "***" I have had billing issues almost every monthFirst, when talking to representative, I clearly ask if there were any other charges I was told no On my first bill there was an activation fee I called and disputed that After the supervisor listened to the recording it was confirmed that I was told there would be no additional fees NOW on my current bill there is an additional fee of $that the foreign guy, at the third world country your company has chosen to refer customer calls to, tells me it is for when "***" was set up in my house Again, I ask if there was going to be any other fees, NO I thought that I was told that there would not be an increase in my bill for a year I may have this mixed up with my cell phone but I have requested the local office to review the tape for this I went to my local office and was promised a call back regarding this No call for two weeks now I feel that as a customer who has remained with you

I purchase high speed internet service from WOWSince the service started I have had intermittent connectivity issuesThe internet would drop and take several minutes to returnIn May I had a tech come outHe tested everything and could not identify a problemThe tech ran a new line coming in to the house hoping this would helpThe issue was not resolved I called Tech support againI was told that it was the modemThe modem was brand new but I still called the modem companyThe modem company looked at the log and established that the internet signal was dropping Last night I called customer service last night (08/01/17) and spoke with another techThe tech said that she was going to send a tech to check the linesI explained the lines were already checked and were fineI explained the I had a log that showed that internet was dropping signal and asked her to look at the log, she refusedI asked if the field tech would look at the log, she said she did not know

Wireless Modem Rental was added to my bill while I have my own wireless modem

I have been having trouble with my intranet, video and phone service since March Our phones have no dial tone, you try to use the intranet and there is no connectionThe video freezes while you are watching TV and then you get an error message that it cannot read the cable card and you have to call for assistance and you have to wait on hold for over twenty five minutes A technician came in September and re wired our home and we were told we have an old system so they gave us a newer box and said that should fix the issues Well it didn't! Scheduled for another technician to come out on 10/13/between the hours of 1pm and 4pm EST but they never showed up or called I called WOW at 4:15pm to get the status of the technician and they could not give me an estimated time it is now 6:23pm and they are still not here and no phone call from the technician Called WOW and the five minute wait that they stated has now been over ftwenty minutes to speak with a representative

I came back to WOW! two months ago after a brief and bad experience with Comcast Xfinity I have yet to get a correct bill and every time I contact them, they say they will fix the bill and the next comes in wrong againNow they have the nerve to have an automated call say that if I don't pay my bill, they will shut off the serviceI sent my payment a week ago They are penalizing me for doing their job and trying to get a correct billI talked to a CS manager and she said that I will have to wait until the interruption of service and then call in for an extension Again, penalizing me for their mistake and now a late payment notice may get put on my credit report because they couldn't get their billing straight I am very frustrated and angry with their lack of customer serviceThey want to sign you up, and then forget you

I purchased a wow bundle with 100+ internet speed and the speed test only read mbpsI contacted wow and they told me that we don’t Guarantee our speeds I told them I want to cancelThat is called advertisement and they then told me I would have to pay a 340$ cancellation feeThe company is in the wrong I would never sign with this company again they are horrible people to speak with and they don’t care about there customers

We have had a horrible issue I have my bedroom was destroyed during install and my service has only got worse I'm on my 4th cable box and I have gotten text messages with physical threats and wow won't discuss my insurance claim I need help I keep getting stone walled and to make things worse they have a exclusive contract where I live so I can't get internet anywhere else and I have two children who take online classes I have been to the wow office in [redacted] on numerous occasions with proof of messages and they don't care not to mention they signed us up for $a month and charge us another $a month for equipment and we was never told this

The internet service offered by this company is extremely poor for the price that is charged Every night around PM EST the connection becomes unstable and almost unusable WOW! Has suggested that a technician come out to look at the equipment, despite the equipment working fine all day long They do not seem to be interested in determining why the connection fails at a specific time each day

We have been with WOW internet and cable for approxmonths [redacted] has been glitching and buffering since day The technician recently replaced an outdoor cable that was water logged and inspected all interior wiring He stated that everything is working correctlyThere was nothing else that could be done to resolve this issue We are still experiencing the same problems I called customer service to cancel since we are not receiving a satisfactory service and they stated that there would be a $early termination fee I stated to them the circumstances we were in and they said they could not wave the etf

I was a customer of WOW and sold my home. I moved only 7 miles away and wanted to stay a customer of WOW. WOW however does not service the area where my new home is located yet they still insist on charging an early cancellation fee of $180. This is in my is unfair business practices. I cannot base a decision to sell my home on whether my internet company services the area of my future address. I moved only 7 miles away yet WOW does not service this area. This is WOW's problem and not mine.

I recently stopped my service. At the time I stopped service I was informed that I could return my WOW equipment to the locale warehouse. The customer service representative stated that there was a dropbox at the warehouse so I could return the equipment at my convenience. I returned the equipment over a month ago. I just recently received a bill stating I did not return the equipment. I called customer service and they sent a request to the warehouse to search for the equipment. After a week I received a phone call from a customer service representative stating the warehouse could not locate the equipment. The representative ask me if I had a receipt for returning the equipment which I replied that I had used the dropbox. I ask if there was anything else that could be done to resolve the issue. The representative said there was nothing else that could be done and if I refused to pay the invoice it would be sent to a collections agency.

Hello, I am lodging a complaint with the representatives at WOWOn May 17th at 3:18pm I contacted WOW collections at During the conversation, I asked what date would be the last day to pay my past due balance and I was advised to pay by 5/31/On 5/21/18, I called WOW again to confirm my payment date and was connected to the automated messaging center where I selected a different payment date in errorLater this month on the 28th, I called again and spoke to operator KatyKaty looked into my situation stating that the last day for my services would be May 29th, however, she did see where I initially called and spoke to someone from collections who entered May 31st as the last day to pay in her notesAfter a few conversations between Katy and her supervisor while being placed on hold, Katy came back and assured me that the date was changed back to May 31st giving me the very last day to pay before services would be disconnectedBefore we ended the call, I asked Ka

I owe wow a bill of but they are saying I owe and I don't see how but I ask them if I could pay payments and they told me no they wanted it in full paymentBut yet they will allow this girl named [redacted] *** put cable and internet in her name by [redacted] *** at [redacted] *** under a fake name but yet I am not allowed to make payments on my accountSo since I can't make payments then I want my account cleared and I want them to do something about [redacted] *** having cable under this fake name because her real name is [redacted] *** but they are telling me they have no account under that name and that is a lie because [redacted] left her old bill in the trash and I found it so I can prove she does have it in that fake name

I was tricked into having WOW installed in my homeThe Salesman who signed up promised me services that I found out two hours after the installation and began calling customer service and for four hours I repeated my struggle time and time againI spoke with the supervisor then the supervisors supervisor [redacted] ID# [redacted] who explained there would be a huge investigation that would take up to hours to complete and then he personally would call me to fix my problemThat was June 28th the same day I had WOW installedIt is now days later and no call form [redacted] or anyone else at WOW So I called WOW only to be told there is no investigation in my files and [redacted] ID# [redacted] is on vacation Although there were many mistakes on WOW's behalf my main issue started out with the services I signed up for over the phone included my phone services internet and medium cable that I could control by pausing rewinding ect for $monthly before taxesI immediately discove