California Development & Funding Company

I had WOW! Cable for only monthsThey had to come to my home numerous times to fix issues and they were never resolvedI spoke to many reps and never had anything happen with my accountFinally I spoke to a supervisor who said he was going to issue me a refund of an entire monthThat was over months ago and every time I call to check on this, there is a different answer, along with I was not getting my refund at allThe last time I called I was told I would have it 10/31/at the latestI called yesterday 11/1/and now, they said it will reach my home in a monthI should not have to deal with a company this many timesThey are extremely rude and now I am still waiting on my refund that I should have had months ago

I have call Wow! customer service repeatedly over the last two months for a distorted video signal and missing channels associated with my Ultra cable service I've explained the loss/weak sign problems and error messages displayed on all TVs to customer service representatives *** (#***), *** (#***) and supervisors *** (#***) and *** (#***) I started reporting these problems with my video service back in the early part of December Today is February 13, and the problem still exists!!
I have submitted several requests for technicians to come out For a requested service appointment on 2/8/16, I was given a hour window (yes, I sat at home all day for hours waiting) and no one ever showed up!! I called customer service to find out what happened to my appointment and was told that the service technician could not fit me into his schedule for that day It gets better...WOW!
On February 10, Tech# spent over an hour at by home examini

I have been trying to get billing issues resolved since my account was activatedI have left several messages at corp level and no one has ever called me backYou guys are quick to turn off my services and charge me on the next bill for turning services back onNo one from corp has ever called me back or e mailed me back

I cancelled my service with this company over the phone on 7/27/I made sure everything was cancelledI received an email saying that my new bill was ready online, I checked and was unable to sign in since they cancelled my account on line as wellI called the company and was informed to change my billing to paper billing so I can receive my final bill, of which was not prepared for the call taker to tell me how much? not sure why but was informed that the first bill being mailed will be for the entire month and to ignore this bill, then the second will be for the actual amount I owe plus a late fee and to ignore the late fee, paying only what I owe (approx$7.83)
My checking account was all of a sudden debited for $on 8/15/I called that night and was informed it was escalated to the billing deptand the amount will either be completely returned or returned minus what I oweIt was notI called again 8/16/and was informed since it was a checking account, the

I am a long time customer of WOWNever missed a paymentMy credit card was stolen and I called and explained this to themCustomer service told me to just go ahead and make my payment onlineNo mention of $"return" feeI paid bill and changed my auto-pay to a valid accountWhen I went to pay my bill this month, I noticed the fee was added -- apparently they tried to take my payment from the card I'd cancelledCustomer service told me to talk to my bank over and overSupervisor refused to get on the phone and waive fee (despite long time good standing and circumstances beyond my control.)

I was an internet subscriber for WOW Internet services, it was the one option I had available A new provider came to town with much quicker speeds and much lower prices, so I contacted WOW to discuss closing my accountI was under no contract, so they said it would not be a problemAll I needed to do was pay my final bill of $and return the cable modem that I rented monthlyThey said they could send me a box to mail the modem back to them for a fee or send a representative to my home for $to pick up the modem, I declined both of those options stating I’d like to turn it in myself to ensure everything was satisfied on the account and I could conclude my business with WOWI was given the address for Parks Drug Store in Albion, MI to return my modemWOW then said I would receive a refund for the partial services after my final payment was receivedI paid my bill for $67.00: WOW internet service & cable modem rentalOn 8/21, I received an online billing statement refl

I was charged a $5/month fee for a “service protection plan” that I never signed upI immediately asked what the fee was when I saw it on my first bill and WOW responded to my question but addressed a different topic - not my question about the feeI subsequently asked what the fee was when I received my next bill and got a response, at which point I cancelled the serviceThey refused to refund the earlier charge stating that my inquiry did not constitute an objection and thus was conclusive evidence that I accepted the charge
I feel that charging this plan fee without disclosure is unfair and deceptive to customersI also feel that my initial question does indicate an objection and is not conslucid agreement / acceptance of the chargeIt took them months to refund one $fee and stop the billing from occurring again

In 2015, I signed up 30Mbps Internet promotion - $25/mo after $discount (regular price $55)The previous statements, up to August 2016, showed "Internet Discount for Months .............-$30.00", with balance of $The September statement showed $balance instead of $25, and the discount shows "Internet Discount for Months .............-$20.00"Why did the discount decrease by $while the discount period clearly stated a 24-month term? We are still in the 24-month period! I called WOW and the representative stated the promotion has different discount rate for the first year and second year -- the second-year discount is $instead of $However this tiered discount was not mentioned /agreed upon when I signed up for the promotion in 2015, nor was it shown in the monthly statement, at least until after my callI noticed in the October statement, the wording of the 24-month promotion has changed to "Internet Discount for Months .............-$Months to

TV service is bad for several weeksA technician from the Wow did not come on the appointment
I contacted WOW several times about bad TV serviceThe appointment was scheduled for today between noon and My wife was home since 11.30AMNo technician came or calledI called to WOW at 2PM and I was told that a technician will come later todayAt 6PM no technician, so I called again and I was told that NO technician will come todayThis is unacceptableThere is a lack of communication between the WOW and customersOnce I was even told that technician came and no one was homeThis is not trueMy wife was home all the time after There was no note on the door that the appointment was missedI was incorrectly informed that the technician will come later, but he did notWe were not informed that the technician is not coming until I called thereTV is not working well for a several weeks, so I demand:
Provide adequate technical service and fix the problem
return t

I was charged $for wiring of an outlet that I would have not approved if he notified me of the charge I did ok the work after the tech said there would be no charge for this
I requested to speak with multiple managers in customer service and was informed by Wes that he was making the final decision to not refund me for the amount of $and his word was final I requested escalation and was told I was not going to talk to anyone else

We moved and did not have Wow coverage at our new locationI received a call shortly after we sold our house asking us to disconnect our service so that the couple who purchased the home from us could begin their contract with WowThe representative on the phone said nothing about a disconnect fee and because I was on an autopayment schedule, I guess I assumed they wouldn't close the account until after the final payment came outI received a bill in the mail a few weeks later stating that I owed what was left for the days since the last payment (understandable) but that I owed a $disconnect feeThis is outrageousThe wow representative called me and asked me to cancel yet they are charging me $100!!! I refused to pay it and was sent to a credit management company for claimsThey then insisted the only way to get out of it is to pay it and then try to fight the companyI'm flabbergastedWhy would I be charged when I had no option to continue my service at the new house loca

I AM A LONG TIME CUSTOMER( YEARS), AND FOR MANY YEARS, THEY HAD GREAT CUSTOMER SERVICENOW I SORRY TO SAY THEY NO LONGER CARE FOR THEIR CUSTOMERSLIKE OTHERS I WAS CONVINCED TO SIGN UP FOR ULTA HIGH FEES THAN PROMISED, WITH NO WAY TO CHAGE IT DO NOT USE WOW!!!!!!!!!!!!!!!

First of all I would like to say that WOW is by far the worst cable provider out there
For about a week now we have trouble with our cable service and Wi-Fi, we kept resetting our cable box to take care of the problem and honestly did not want to go through the calling process because it is such a hassle and most of the time we either speak to someone rude or incompetent or both
Well Tuesday evening nothing was working anymore, we were getting an error message about the gatewayNone of the channels were showing up except numbers and TBA (guessing to be announced)
Wednesday afternoon I called customer service and explained my issuesI was walked through all kinds of options, but after min of trying to reset, unplug and restart, she came to the conclusion that our cable box is probably defective
The first available appointment she had to offer was Saturday 10-6-2018, which was unreasonable for us, since it is crucial to have internet connections for the line of work I do

I was billed $for early termination after I had already served my first month term I supposedly agreed verbally to another month term at a higher price than my first term No email or letter was provided to me to confirm this Instead WOW kept a recording of my conversation and agreement
When I called to cancel my service about months into the 2nd term, because I found a better and cheaper service, at no time was I reminded by the WOW customer service representative of the terms and conditions of the new verbal agreement Quite honestly, I forgot I believe that WOW should take responsibility to remind the customers on the terms of service, so the customers will not be surprised when a couple months later they receive a bill which they were not expecting Good customer service provides open, complete information that the seller keeps but is not kept by the buyer Many times buyers forget or does not recall the terms which were "read" to them Good customer serv

We had Wow as our cable service since We have been on the phone with their rude customer service people who lied about our billWe had defective equipment and paid for services we did not receiveI spent minutes on hold trying resolve our equipment issuesI had to hang up because I ran out of timeThen on August 14th I called to disconnect and was told I would receive credit on my billYesterday I received a bill for another that was not mentioned in the last callThe call today was minutesThe game is to keep you hold until you hang upToday I had two rude and condescending customer representative's who refused to let me speak to a supervisorThey admitted no one is perfect however this is no excuse for the horrible treatment and liesMy whole family has experienced problems with Wow over the same issuesI want an apology and the removed from my billI have turned in our equipmentTheir is no reason to treat people this way

I initially had a month agreement with WOW for the large cable, phone, internet, and a premium channelI noticed my bill increased and called WOW in JuneThey informed me my bill increased because I was no longer on a contractI told them I would like to go back on a contract with everything the same as what I had before
They put together my new package and told me what my total would beI asked if everything would be the same as what I had before for that price and they told me it would be July 16th I noticed they did not give me my premium channel and called customer support to see why it wasn’t workingThey told me that they do not have any packages currently that include the premium channel and offered to compensate *** for two monthsI told them that would not be acceptable because I should have gotten it for months for the price I was paying like before
I requested they listen to my earlier phone conversation because I was told everything would be the same by

Prior to relocating from *** *** *** *** *** ** ** *** *** *** *** ***, *** ** *** I terminated service with WoW on December 22, After Moving into my new apartment I contacted the local WoW office in Augusta, GA (70^) *** to give them my new addressAfter a couple of weeks, I contacted WoW again to inquire about a refund that was due, and I was told the refund would be sent within to daysAbout a month later I called to check on the status of the refund and was told a check would be mailed on Feb 11, I checked my mail on Feb 17, and found a piece of mail from WoW so I assumed it was my refundIt wasn't, instead WoW sent me a statement indicating an amount due of -$

I had cable installed and unfortunately my service didn't work properly for over three weeks several techs and supervisors came out I was advised I would be compensated for my service not working because it ended up being an outside issue instead I was disconnected and when I called install / customer service and a supervisor named rob installation he said he would send a ticket on my compensation two weeks ago I haven't heard anything back and was rudely hung up on when I tried calling to speak with customer service then a representative called and said he was picking up my boxes because I was another lowlife whom doesn't pay my bill

When Avon Lake opened for cable competitors, WOW was very aggressive in door-to-door sales to gain a strong customer base from those of us who were tired of being gouged by WOW's competitorsOur agreement when we signed up in December 2013, was for the Basic Bundle-- phone, internet and TV-- for $per month, with a written price guarantee until 1/1/Within a few months, our prices started increasingAll the way to about $a month by 1/1/We have called to dispute these charges, or even cancel, multiple times (should be noted in our account)The representative was rude and inconsiderate, as he said "I've been dealing with this type of scenario for years, there's nothing we can do for you." The math is simpleThat's $more a month than what our guarantee rate was, in writing, on our sformThis form you should have a copy ofWe have the pink copyThis is not only unfair treatment, but deceptive and abusive to consumersFor any consumer looking into us

On October 1, a worker at a construction site two houses down hit the powerlines pulling them down into my yardA short time later the entire block was roped off by police while utility workers repaired the linesA WOW truck was out front for about hours A new pole was put up early Tuesday October and the powerlines were re-hungThe cable lines (WOW) were just tied up chest high with ropes and duct tape until they came back out to fix themAfter not hearing anything for several days my wife called asking how long until they come out to hand these lines, they told us the soonest they could come out was Monday the 8thOn Monday I come home to a note in the door saying they came out a verified that there is a problemSo I had to call and after some yelling they say we will send someone out tomorrow the 9thTuesday I come home to another note saying there is more work here then they expected, and they would have to reschedule mind you they didnt do anything other then lea