California Development & Funding Company

I opted for the day payment extensionOn August 2, and was instructed by the rep that the I had until the extended date of, August 8, in which to make the payment before the account was subject to another disconnect, and an additional charge of $would be added to my bill I made a cash payment of $at the specified location given by a previous WOW representativeTwo months prior to this conversation
Two months prior to this payment, I asked a WOW rep which payment location I could make the payment so that it would reach your WOW payment que before the allotted time, at which I was instructed to go to a party store in Madison Heights, MIThe WOW rep said that I had nothing to worry aboutAlthough I called in the receipt number stating the payment amount and Wow’s payment location on July 09, 2016, the services were disconnected the next daysAfter calling again on July 14, 2016, the disconnect fee was waived as a courtesy, how it a courtesy when the cas

I signed up contract with them on sept the 7th of last month I made payment of with is my monthly payment then I set for automated payment this morning when I checked my account they withdrew from my accountwhen I asked the customer rep all they answered to me was that setting up for automated payment that they will charge a month ahead of timealso that my next payment will be due December the 17th I've been with the service for months I payed for months also I'm due for my third month
my second issue is since I've been with the service I called the tech twice because of the internet service it is absolutely not what I'm paying80% out of the time I can't navigate because of the internet being super slowi believe it a total rip off>

my step dad diedThe bill was in his nameI called WOW to change the billih account name to hers, so my mom would no longer have to receive correspondence with his name on itFirst bill I received was double the priceUpon hours of calls I find that we were receiving a promotional rate that was no longer offered and because I "made an account change" they could not offer me that priceI was penalized financially for his deathWe were forced to cancel our video cable service and switch to internet based options such as *** and ***Fast forward to this week when our internet cut out and I called wow to troubleshootThe minute phone call ended with no success and they scheduled an appointment for today to send a technician and fix the issue8am to am was the time frameI took the day off work and a tech never showedAfter another minute phone call with reps and their managers all I was offered was a we may be able to squeeze u in later today but can't give an

I have been trying to get billing issues resolved since my account was activatedI have left several messages at corp level and no one has ever called me backYou guys are quick to turn off my services and charge me on the next bill for turning services back onNo one from corp has ever called me back or e mailed me back

Our internet has not been working since wow did something to there main lanesThey refuse to refund the full amount for the internetIt had not worked right sinceAlso that don’t know when this is going to be resolved

I was charged $for wiring of an outlet that I would have not approved if he notified me of the charge I did ok the work after the tech said there would be no charge for this
I requested to speak with multiple managers in customer service and was informed by Wes that he was making the final decision to not refund me for the amount of $and his word was final I requested escalation and was told I was not going to talk to anyone else

I was an internet subscriber for WOW Internet services, it was the one option I had available A new provider came to town with much quicker speeds and much lower prices, so I contacted WOW to discuss closing my accountI was under no contract, so they said it would not be a problemAll I needed to do was pay my final bill of $and return the cable modem that I rented monthlyThey said they could send me a box to mail the modem back to them for a fee or send a representative to my home for $to pick up the modem, I declined both of those options stating I’d like to turn it in myself to ensure everything was satisfied on the account and I could conclude my business with WOWI was given the address for Parks Drug Store in Albion, MI to return my modemWOW then said I would receive a refund for the partial services after my final payment was receivedI paid my bill for $67.00: WOW internet service & cable modem rentalOn 8/21, I received an online billing statement refl

We signed up for Internet with WOW They offered a two-year promotion of $for basic internet Our first bill showed the following:
WOW! Service: $
Internet Discount for months: -$
Total WOW! Services and Bundles: $
It seemed very straightforward A year later, I notice that instead of the usual $auto-draft for our WOW bill, a $charge had appeared I called WOW to report the error, and was told that our price had gone up I explained that I had in writing that we signed up for $for two years He referred me to our latest bill, which showed the following:
WOW! Service: $
Internet Discount for months: -$
Months 1-@ $discount
Months 13-@$discount
Total WOW! Services and Bundles: $
I was incredulous as I tried to explain to the customer service representative that we signed up for one price and are now paying another He firmly told me that what we had signed up for was not a contract I said that consumers make purchase decisions based on listed prices, and WOW had simply lied about the price to me He was very quiet for a moment, then was gone for a few minutes speaking to a supervisor, and when he came back they credited $back to me and told me that I would be paying the ORIGINALLY AGREED $for the rest of the months Unbelievable! Don't let companies get away with this nonsense!

I cancelled my service with this company over the phone on 7/27/I made sure everything was cancelledI received an email saying that my new bill was ready online, I checked and was unable to sign in since they cancelled my account on line as wellI called the company and was informed to change my billing to paper billing so I can receive my final bill, of which was not prepared for the call taker to tell me how much? not sure why but was informed that the first bill being mailed will be for the entire month and to ignore this bill, then the second will be for the actual amount I owe plus a late fee and to ignore the late fee, paying only what I owe (approx$7.83)
My checking account was all of a sudden debited for $on 8/15/I called that night and was informed it was escalated to the billing deptand the amount will either be completely returned or returned minus what I oweIt was notI called again 8/16/and was informed since it was a checking account, the

Wow cable company installed service in my home on 11/10/16, apparently on 11/12/I was sent a bill that I never received not thru mail or via internetSo I *** *** has no idea I would be billed days after service was installedOn the phone with the woman who set up service I explained to her that we only get paid once a month and I need my bill to be due close enough to the end of the month to not accru late feesEvery monthShe assured me my bill would not process till the 20th of the month do I would be okI now month in to service have a late fee every month and have service shut off every month because guess what happenMy bill was issued and I never received that 1st one days after insulationSo now unless I pay a 2x bill is the only way for me to get fought upThey will not Change my billing due date and out source all there calls so it's very hard to understand there customer service repsI have tried to cancel my service and pay what is due but now was in

In 2015, I signed up 30Mbps Internet promotion - $25/mo after $discount (regular price $55)The previous statements, up to August 2016, showed "Internet Discount for Months .............-$30.00", with balance of $The September statement showed $balance instead of $25, and the discount shows "Internet Discount for Months .............-$20.00"Why did the discount decrease by $while the discount period clearly stated a 24-month term? We are still in the 24-month period! I called WOW and the representative stated the promotion has different discount rate for the first year and second year -- the second-year discount is $instead of $However this tiered discount was not mentioned /agreed upon when I signed up for the promotion in 2015, nor was it shown in the monthly statement, at least until after my callI noticed in the October statement, the wording of the 24-month promotion has changed to "Internet Discount for Months .............-$Months to

The price of the service kept rising over the course of a year and tons of small little fees kept appearingEventually it got to the point I called and inquired how to lower the billThe rep I talked to began to get an attitude when I didn't agree to build an entirely new package that would cost more than the current bill I was calling in aboutSeveral days later I called in inquiring about disconnectingSeveral weeks later my bill comes and I pay itSometime in the next week I come home to find my service disconnected.when I call them to find out why I'm told I authorized them to do soI then tell them I never did and want it turned back onThey agreed to do so for a 50$ feeI tell them the situation and they agree to waive that fee then I'm informed my monthly bill will be more than what I was payingI then ask to speak to a supervisor and got placed on hold for almost minutesWhen the supervisor got on the phone he said pretty much the same thing and asked to place me o

I was billed $for early termination after I had already served my first month term I supposedly agreed verbally to another month term at a higher price than my first term No email or letter was provided to me to confirm this Instead WOW kept a recording of my conversation and agreement
When I called to cancel my service about months into the 2nd term, because I found a better and cheaper service, at no time was I reminded by the WOW customer service representative of the terms and conditions of the new verbal agreement Quite honestly, I forgot I believe that WOW should take responsibility to remind the customers on the terms of service, so the customers will not be surprised when a couple months later they receive a bill which they were not expecting Good customer service provides open, complete information that the seller keeps but is not kept by the buyer Many times buyers forget or does not recall the terms which were "read" to them Good customer serv

Prior to relocating from *** *** *** *** *** ** ** *** *** *** *** ***, *** ** *** I terminated service with WoW on December 22, After Moving into my new apartment I contacted the local WoW office in Augusta, GA (70^) *** to give them my new addressAfter a couple of weeks, I contacted WoW again to inquire about a refund that was due, and I was told the refund would be sent within to daysAbout a month later I called to check on the status of the refund and was told a check would be mailed on Feb 11, I checked my mail on Feb 17, and found a piece of mail from WoW so I assumed it was my refundIt wasn't, instead WoW sent me a statement indicating an amount due of -$

on 5/17/a representative came to our door to sell us internet serviceI told him we were not interested because we had spoke to someone on the phone who told us that we cannot put our service in a vacation mode when we went to FloridaHe assured us that the representatives didn't know what they were talking about and that we can certainely put our service in vacation mode and can pick up the remaining months for the contract when we come back home
His no on contract is *** and phone number is ###-###-####When it was time to pit service in vacation mode my husband called and was told we could not do ththen said to cancel the contract and the representative said we would not be charged the cancelation feea month later we received a bill with a $early termination feemy husband spoke with a supervisor and he said he could take $of the bill---that is not fair.We were lied to buy different people-----what a horrible situation and very unethical

I received an advertising flyer that stated fee for cable bundle with phone and Internet was $ Spoke with agent on phone to arrange service, he informed me after receiving the information needed that I needed to pay $to start service which included tax and installation fees I went to WOW business office and gave clerk a check for that amount After she received check she told me the actual cost would be $a monthI called her back an hour or two later and told her I wanted to cancel that service and would come back and pick up my Check She informed me I could not do that it had been processed and the amount would be returned in 3-daysIt has been over two months and after several phone calls, I have not received my $

I had cable installed and unfortunately my service didn't work properly for over three weeks several techs and supervisors came out I was advised I would be compensated for my service not working because it ended up being an outside issue instead I was disconnected and when I called install / customer service and a supervisor named rob installation he said he would send a ticket on my compensation two weeks ago I haven't heard anything back and was rudely hung up on when I tried calling to speak with customer service then a representative called and said he was picking up my boxes because I was another lowlife whom doesn't pay my bill

I AM A LONG TIME CUSTOMER( YEARS), AND FOR MANY YEARS, THEY HAD GREAT CUSTOMER SERVICENOW I SORRY TO SAY THEY NO LONGER CARE FOR THEIR CUSTOMERSLIKE OTHERS I WAS CONVINCED TO SIGN UP FOR ULTA HIGH FEES THAN PROMISED, WITH NO WAY TO CHAGE IT DO NOT USE WOW!!!!!!!!!!!!!!!

On October 1, a worker at a construction site two houses down hit the powerlines pulling them down into my yardA short time later the entire block was roped off by police while utility workers repaired the linesA WOW truck was out front for about hours A new pole was put up early Tuesday October and the powerlines were re-hungThe cable lines (WOW) were just tied up chest high with ropes and duct tape until they came back out to fix themAfter not hearing anything for several days my wife called asking how long until they come out to hand these lines, they told us the soonest they could come out was Monday the 8thOn Monday I come home to a note in the door saying they came out a verified that there is a problemSo I had to call and after some yelling they say we will send someone out tomorrow the 9thTuesday I come home to another note saying there is more work here then they expected, and they would have to reschedule mind you they didnt do anything other then lea

First of all I would like to say that WOW is by far the worst cable provider out there
For about a week now we have trouble with our cable service and Wi-Fi, we kept resetting our cable box to take care of the problem and honestly did not want to go through the calling process because it is such a hassle and most of the time we either speak to someone rude or incompetent or both
Well Tuesday evening nothing was working anymore, we were getting an error message about the gatewayNone of the channels were showing up except numbers and TBA (guessing to be announced)
Wednesday afternoon I called customer service and explained my issuesI was walked through all kinds of options, but after min of trying to reset, unplug and restart, she came to the conclusion that our cable box is probably defective
The first available appointment she had to offer was Saturday 10-6-2018, which was unreasonable for us, since it is crucial to have internet connections for the line of work I do