California Development & Funding Company

Last summer and fall, wow used a subcontractor to install their infrastructure on my property under permission from the mayor and use of an easementThey had a large drill on a tracked construction vehicle, which damaged my propertyThe ground is rutted and grasslessI have requested times over the past months for them to come out and repair itThe CSR has told me they would call me to.schedule a repair....no callI have also been told the executives would get in touch with me....that didn't happenI was also told they would be out the following day to repair, still another lie....been patient, but this is ridiculous

Company promised internet service for per month for months After months, price doubled to per month with no notice

I moved into a brand new apartment in January with a newly created address*** ***, the company who owns the complex, has a deal with WOW Cable to provide cable and internet services exclusively with this complex*** *** pays the cable bill and I pay the internet billThe cable bill is included in the rentThis has become an issueI have called at least three times and was quoted a rate of $per month for internetI have all my own equipment so no fees should be assessed to my account for thatI requested a cable box so that I could have On Demand, a ** ***, and HD ChannelsThe last time I called WOW was when I was having issues with the newly installed cable boxThe woman on the phone specifically told me that I get one free box and I have to pay $per month for the HD ChannelsThat was fine and I told her soShe fixed the issues with my box and told me that my rate would be the sameI was prompted soon thereafter by WOW to enroll in autopay and

I live in a condo where the association pays for the cable television service I wanted to add high speed internet and DVR to the condo and called WOW to order as a new customer Even though I was a new customer to WOW and they had to issue a credit check to open an account in my name, they treated me as an existing customer because of the television service I was a new customer and I deserved the new customer promotions I called today to see if the issue had been resolved yet I was told again because of the television service (not in my name) at my location, I cannot be a new customer and therefore do not qualify for the discounts
This is a system limitation within WOW They have my account as a sub-account under the bulk account for the CondoThey need to update their system and allow my account to get the discounts that all new customers deserveper their advertising
Recap:
WOW performed a new customer credit check
WOW sends me a bill every month for the Int

I was a customer of WOW internet for several months with no issues whatsoever Then I started having issues with service getting interrupted constantly I tried resolving the issue over several months with WOW by contacting their number and also by working with the lead technician Jim T*** direction They tried a variety of tests and changing hardware, but could not resolve the issue Since I couldn't get working service, I cancelled the service Then I received a bill dated August 12th that included a $charge for the modem rental and $charge for pick up of the modem The ironic part is that WOW required me to test out their modem in order to rule out my owned modem as the issue My modem wasn't the issue which led me to cancelling service I called on 8/17/and they were going to credit me those charges Then I received a bill dated August 22nd that gave me a refund for the modem, but included a new $early termination fee How can I be charged an e

I would like a call from a WOW! Company Home Office This letter is not only a request for help regarding the substantial increase (over 50%) in my monthly bill, but also a complaint for the horrible experiences I have had with WOW! My Customer Service experiences over the last several months, both via telephone and email, are the antithesis of your company mantra:
“PRODUCTS YOU WANT, SERVICE YOU DESERVE
You know what you wantAnd you want it served up with personalized support
That’s why WOW! is here
We provide Internet, cable and phone, always with special attention to service
Our philosophy is simple: we deliver a customer experience that lives up to our name.”
My experience in my attempts to get this straightened out include, differing stories from hostile and argumentative WOW! customer service representatives, being disconnected from WOW customer services representatives more than once, and being told lies by customer service agents responding to my emails

I discontinued my cable internet service with WoWUpon returning the cable equipment, I was informed I would receive a bill for any remaining balanceI received my first notification of the remaining balance of $in the mail in June I paid the balance on July 13, As I had discontinued my service, there was no way for me to access my account to check the outstanding balance until I received the notification in the mail
Unfortunately, I just received a notice that WoW had already sent the outstanding balance to *** *** *** ** *** *** for collection
I am appalled

I have been contacted by Credit Management in attempt for them to collect a debtHowever, there is no reason to collect a debt from me as my account was closed and I was instructed by Wow! employee on 12/28/that my account had been closed and to IGNORE any further bills and that all items had been returnedWe were then sent a bill on 2/19/for a balance of in which we contacted Wow! immediatelyWe spoke with a regular phone tech and then were transferred to a supervisor whom said we would be contacted within 24-hours in reference to this caseHowever, she nor a representative ever responded like they said they wouldNow it is 3/30/and we are receiving this letter from a debt collector

Wow offered a $package issue on their websiteWhen I called to change to that plan, I was first told that I was already on that planI then inquired why I was not getting everything included in that package and why I was paying almost doubleThen I was told that that plan was for new customers only and that I was not on it
At that point, I informed them that the plan had no mention what so ever of it being a new customer only packageOne person told me that there was a typo on their website and that it was actually for new customers onlyAnother told me that they were transitioning current customers to that package, at that price, but they were not able to transfer me to that packageA third person told me that the previous were both wrong and that I could be put on a completely different plan, not even advertised, at a higher priceI was then told I was going to be charged for equipment that I did not have and would not be getting because, 'the system' would not let

In January I called to get service when I first called I spoke to a sale agent and inform that I basically needed internet she inform me of the internet and cable packageI advise that if I get cable it will be for my baby but I will need kids cartoon for my babyI was satisfied with her service cause she was able to get the cartoon channel *** ** and other at a great priceShe then inform me of the Installation and modem fee for a tech to come and get the service startedI asked If I could install the internet and cable myself since I already have a modem and the previous owners where I am renting had WoW serviceThe agent place me on hold and asked a Supervisor who said yes but I will need to get the cable box equipment from my nearest location I said okNow when I get to the Wow location on the next business dayAt the location they inform me that nothing was process over the phone and they could provide the equipment but the process needed to be done over the phone and nota

I visited WOW's website to see about a price quoteI had to reluctantly enter my phone number to even see if my address was serviceableThe website couldn't tell me whether or not I was eligibleOh well, moved on
Then the phone calls startedNot one, or two, or threephone calls telling me that my address was serviceable and I should sign upThen a 5th stating that the other calls were wrong, my address is not actually serviceable
Great, the calls will stopNope, more callsOh, and home visits from the local reps tooFlyers jammed into my storm door three separate times, including twice in one dayI was finally home for the third visit and requested that all communication be stopped
Finally done? Nope, more calls todayAll for an address that they can't even decide if they can service
WOW went from a serious contender for my business, to a company that I will avoid at all costs and strongly urge my friends to avoidThanks for the borderline harassmentIf their treatment of potential customers is any indication of how they treat actual customers, then I am glad they chased me away before I had a chance to experience it

I had WOW internet service for less than a month from Nov 19, and I cancelled because of poor internet and customer serviceAccording to the terms, they are supposed to refund me for service if I cancel within first month
Also, I had registered for online billingThey attempted to bill me much before the due date Funds were available in my account and they complained that my account had "some" problemThey charged me a returned check fee for them not being able to charge my account
I had several phone calls with the customer service and their managers regarding this issueNow they have sent me a letter from a collection agency for $The service itself was of $25, out of which they refunded me a part and telling me that I owe them because of "some" error on their website that was unable to charge my accountAnd I also paid over phone when I received the message that they were not able to charge my account
I am sure that the letter they sent is going to affe

We moved and did not have Wow coverage at our new locationI received a call shortly after we sold our house asking us to disconnect our service so that the couple who purchased the home from us could begin their contract with WowThe representative on the phone said nothing about a disconnect fee and because I was on an autopayment schedule, I guess I assumed they wouldn't close the account until after the final payment came outI received a bill in the mail a few weeks later stating that I owed what was left for the days since the last payment (understandable) but that I owed a $disconnect feeThis is outrageousThe wow representative called me and asked me to cancel yet they are charging me $100!!! I refused to pay it and was sent to a credit management company for claimsThey then insisted the only way to get out of it is to pay it and then try to fight the companyI'm flabbergastedWhy would I be charged when I had no option to continue my service at the new house loca

I had WOW! Cable for only monthsThey had to come to my home numerous times to fix issues and they were never resolvedI spoke to many reps and never had anything happen with my accountFinally I spoke to a supervisor who said he was going to issue me a refund of an entire monthThat was over months ago and every time I call to check on this, there is a different answer, along with I was not getting my refund at allThe last time I called I was told I would have it 10/31/at the latestI called yesterday 11/1/and now, they said it will reach my home in a monthI should not have to deal with a company this many timesThey are extremely rude and now I am still waiting on my refund that I should have had months ago

I am a long time customer of WOWNever missed a paymentMy credit card was stolen and I called and explained this to themCustomer service told me to just go ahead and make my payment onlineNo mention of $"return" feeI paid bill and changed my auto-pay to a valid accountWhen I went to pay my bill this month, I noticed the fee was added -- apparently they tried to take my payment from the card I'd cancelledCustomer service told me to talk to my bank over and overSupervisor refused to get on the phone and waive fee (despite long time good standing and circumstances beyond my control.)

I was charged a $5/month fee for a “service protection plan” that I never signed upI immediately asked what the fee was when I saw it on my first bill and WOW responded to my question but addressed a different topic - not my question about the feeI subsequently asked what the fee was when I received my next bill and got a response, at which point I cancelled the serviceThey refused to refund the earlier charge stating that my inquiry did not constitute an objection and thus was conclusive evidence that I accepted the charge
I feel that charging this plan fee without disclosure is unfair and deceptive to customersI also feel that my initial question does indicate an objection and is not conslucid agreement / acceptance of the chargeIt took them months to refund one $fee and stop the billing from occurring again

I liked Wow until this past weekI called a week prior to my bill being due to take our account off automatic paymentsI had started and new job and would get paid days after the bill was due and I would pay it thenI was assured that it was taken care ofA few days ago I woke up to an over drafted bank account and a $feeThey had still taken out the paymentWhen I called the gentleman told me that they cancelled the auto draft but the current bill was already in process when I called the first time ( a week prior) so they couldn't reverse that paymentHow is that possible? He then told me he could not return the money to me, he could only credit my account to use towards the next bill! How was that supposed to help me now? I asked to speak to someone higher up who, after me telling him I would not get off the phone until this was resolved, decided to share that they had not actually received the payment from the bank yetAll I had to do was call them and stop the paymentI was appeased by being told the late fee charged to my bank account would be credited on my next billFineToday my husband called because our internet and cable crashed almost every hourWe were told because we had reversed the payment our service was "interrupted"I was furiousNow I couldn't have service because of non-payment? And days after the bill is dueUtterly ridiculousNeedless to say, if anything like this continues, I will be finding a new providerThe only reason I stay is for the current promotion

I have been a loyal customer of WOW for over years I decided to downgrade my service from the Ultra TV/DVR/Internet/Telephone package to the Internet package I found that I could get what I need from *** for the phone and *** for TV for quite a bit cheaper than what I was currently payingI drove to the local WOW service office and returned their equipment and requested their Internet package As advertised on the WOW website, the cost of this package is "Pricing: $per month for months and requires a 2-yr service plan agreementAfter months, rate increases to regular rate (currently $per month)Pricing subject to change." Not being a new customer, I was told at the office that I could not get the $price and that I would have to pay the $price I was a little disappointed but agreed to it and I was told I should have no problem getting 100+ speeds (with my own cable modem, selected to be compatible to their service) After getting everything set up at home, I proceeded to check my internet speed using various sites over a period of hours I was consistently getting ±mbs so I called to ask why that wasWhat I found was the most misleading, unethical and unapologetic behavior I have seen from a service company First, the price My monthly charge is not $it is $61.00/month!!! (I guess I would have found out on the first bill) I was never told that at the office!! Second, although I asked for the Internet plan, I was being throttled to and in order to get the speed (as the name of the plan implies), I would actually have to pay $86/month!! That was also not stated to me at the officeIf anything, the service representative told me I should have no issues getting over After multiple calls to their customer representatives and requesting escalation, I was basically told that despite what I asked for (Internet 100) and told I was getting at the office, what I was going to get was mbs for $unless I paid significantly more for what I was soldI find this completely misleading & unethical I was basically lied to at the officeIn other words, WOW does not care about your loyalty, they see loyalty as a means to charge you more money for the same serviceA new customer would pay $for the first months and then $for likely the next months for mbs A total cost of $1,over years after WOW would have to pay for someone to show up to my house and connect and test their wiring + all the supporting personnel and equipment involved is setting up a new customer ~$(my guess)For me, a loyal customer, to get the same thing, it would cost me $86/month, a total of $3,over years (a difference of $1,536) and it would cost WOW nothing to set up a new customer In order to get the advertised price for a new customer, I only need to quit WOW for monthsApparently, this is common practice nowMy plan going forward is simple, since I have all my own equipment and all I need is the service getting me the internet connection, I will be bouncing service every year or two I will be paying between $and and $45/month for my service and every year or two, the service provider will loose ~$to set me up as a "new customer" They will only really be getting the $to $45/month from me (minus their expenses) instead of getting the $50/month I was willing to payWhat a business model!!! And that is in addition to being misleading and unethicalBye Bye WOW I recommend to all customers to consider doing the same thing until these companies revise their business models

I have call Wow! customer service repeatedly over the last two months for a distorted video signal and missing channels associated with my Ultra cable service I've explained the loss/weak sign problems and error messages displayed on all TVs to customer service representatives *** (#***), *** (#***) and supervisors *** (#***) and *** (#***) I started reporting these problems with my video service back in the early part of December Today is February 13, and the problem still exists!!
I have submitted several requests for technicians to come out For a requested service appointment on 2/8/16, I was given a hour window (yes, I sat at home all day for hours waiting) and no one ever showed up!! I called customer service to find out what happened to my appointment and was told that the service technician could not fit me into his schedule for that day It gets better...WOW!
On February 10, Tech# spent over an hour at by home examini

TV service is bad for several weeksA technician from the Wow did not come on the appointment
I contacted WOW several times about bad TV serviceThe appointment was scheduled for today between noon and My wife was home since 11.30AMNo technician came or calledI called to WOW at 2PM and I was told that a technician will come later todayAt 6PM no technician, so I called again and I was told that NO technician will come todayThis is unacceptableThere is a lack of communication between the WOW and customersOnce I was even told that technician came and no one was homeThis is not trueMy wife was home all the time after There was no note on the door that the appointment was missedI was incorrectly informed that the technician will come later, but he did notWe were not informed that the technician is not coming until I called thereTV is not working well for a several weeks, so I demand:
Provide adequate technical service and fix the problem
return t