California Development & Funding Company

I visited WOW's website to see about a price quoteI had to reluctantly enter my phone number to even see if my address was serviceableThe website couldn't tell me whether or not I was eligibleOh well, moved on
Then the phone calls startedNot one, or two, or threephone calls telling me that my address was serviceable and I should sign upThen a 5th stating that the other calls were wrong, my address is not actually serviceable
Great, the calls will stopNope, more callsOh, and home visits from the local reps tooFlyers jammed into my storm door three separate times, including twice in one dayI was finally home for the third visit and requested that all communication be stopped
Finally done? Nope, more calls todayAll for an address that they can't even decide if they can service
WOW went from a serious contender for my business, to a company that I will avoid at all costs and strongly urge my friends to avoidThanks for the borderline harassmentIf their treatment of potential customers is any indication of how they treat actual customers, then I am glad they chased me away before I had a chance to experience it

I live in a condo where the association pays for the cable television service I wanted to add high speed internet and DVR to the condo and called WOW to order as a new customer Even though I was a new customer to WOW and they had to issue a credit check to open an account in my name, they treated me as an existing customer because of the television service I was a new customer and I deserved the new customer promotions I called today to see if the issue had been resolved yet I was told again because of the television service (not in my name) at my location, I cannot be a new customer and therefore do not qualify for the discounts
This is a system limitation within WOW They have my account as a sub-account under the bulk account for the CondoThey need to update their system and allow my account to get the discounts that all new customers deserveper their advertising
Recap:
WOW performed a new customer credit check
WOW sends me a bill every month for the Int

My WOW account: ***:
On May 5/23/I purchased a *** *** because my video feeds are horrible at home; from *** *** for $I connected it called my ISP(WOW) to provide them with the MAC address to bring it onlineThat was successful, when I logged in the *** ***’s modem/routers page I see that the firmware version is V1.01.15; there is NO way to update the firmware from the modem/routers webpageI went to *** website; registered the new modem/router and saw that my modem/router is supposed to have firmware version Vin order to operate properly with my ISP(WOW)Since connecting the new modem/router I’ve tested the video feed and it as bad as it was with my old modem/routerThe firmware needs to be upgraded!
If your firmware is outdated, you cannot manually upgrade your cable modem’s or modem router’s firmwareYou must contact your Internet service provider (ISP) to upgrade your firmware
The following table displays the latest firm

I had TV cable and internet service from Wow, beginning November In November, 2016, my bill was raised approximately $16/mo When I called to enquire, I was told that my one-year rate had expired Strange argument, since they raised my rate earlier in the year also Nonetheless, the representative I spoke to on the phone on December 5, 2016, said that if I dropped the TV service and kept only my internet service, that my monthly service charge would drop from $to $ So I unhooked my three TV boxes and drove to the Huntsville service center on December 6th and turned them in When my December bill came in, Wow had RAISED my monthly service charge from $to $ I called again on January 1, 2016, to find out why I was told that when they cancelled my TV service that they (without my consent) changed my internet speed from Mbps to Mbps, which was an additional $30/mo I asked that it be changed back to Mbps She actually made the technical change real-time

Consumer is years old and elderlyShe lives in Florida for four months of the year and has always been able to put her cable/tv/phone on "seasonal"When *** contacted WOW to put her service on seasonal in November, 2017, she was told that she signed a contract and therefore, could not utilize the seasonal optionWOW does not have proof of said contract, as this has been requested numerous timesConsumer is elderly and would not contact them to change anything on her service - EXCEPT to go seasonal
Where going "seasonal" has previously been free, she was informed that she would have to pay $due to the contract

I discontinued my cable internet service with WoWUpon returning the cable equipment, I was informed I would receive a bill for any remaining balanceI received my first notification of the remaining balance of $in the mail in June I paid the balance on July 13, As I had discontinued my service, there was no way for me to access my account to check the outstanding balance until I received the notification in the mail
Unfortunately, I just received a notice that WoW had already sent the outstanding balance to *** *** *** ** *** *** for collection
I am appalled

Last summer and fall, wow used a subcontractor to install their infrastructure on my property under permission from the mayor and use of an easementThey had a large drill on a tracked construction vehicle, which damaged my propertyThe ground is rutted and grasslessI have requested times over the past months for them to come out and repair itThe CSR has told me they would call me to.schedule a repair....no callI have also been told the executives would get in touch with me....that didn't happenI was also told they would be out the following day to repair, still another lie....been patient, but this is ridiculous

I order internet service through this company in August of requesting installation date of 09/01/They informed me that I had to make a deposit of $in order to secure the serviceI proceeded to pay and installation was scheduledThe technician came to my location on the 1st of September as requested but installed the incorrect modem and didn't fully set my account up with themafter installation he requested that I sign work orderA couple hours after the tech left I notice that I was unable to stream with multiple devices as I was promised by the sales rep who assisted me with my orderI then proceeded to call tech back and he stated he will be back out the next dayWell tech never came out and proceeded to call again and promises were made to come out but never did so after days went by I called into the office and spoke with someone who scheduled a 2nd appointment for a tech to come2nd technician came out and notice right away that I was installed with the wr

I had WOW internet service for less than a month from Nov 19, and I cancelled because of poor internet and customer serviceAccording to the terms, they are supposed to refund me for service if I cancel within first month
Also, I had registered for online billingThey attempted to bill me much before the due date Funds were available in my account and they complained that my account had "some" problemThey charged me a returned check fee for them not being able to charge my account
I had several phone calls with the customer service and their managers regarding this issueNow they have sent me a letter from a collection agency for $The service itself was of $25, out of which they refunded me a part and telling me that I owe them because of "some" error on their website that was unable to charge my accountAnd I also paid over phone when I received the message that they were not able to charge my account
I am sure that the letter they sent is going to affe

I would like a call from a WOW! Company Home Office This letter is not only a request for help regarding the substantial increase (over 50%) in my monthly bill, but also a complaint for the horrible experiences I have had with WOW! My Customer Service experiences over the last several months, both via telephone and email, are the antithesis of your company mantra:
“PRODUCTS YOU WANT, SERVICE YOU DESERVE
You know what you wantAnd you want it served up with personalized support
That’s why WOW! is here
We provide Internet, cable and phone, always with special attention to service
Our philosophy is simple: we deliver a customer experience that lives up to our name.”
My experience in my attempts to get this straightened out include, differing stories from hostile and argumentative WOW! customer service representatives, being disconnected from WOW customer services representatives more than once, and being told lies by customer service agents responding to my emails

Wow offered a $package issue on their websiteWhen I called to change to that plan, I was first told that I was already on that planI then inquired why I was not getting everything included in that package and why I was paying almost doubleThen I was told that that plan was for new customers only and that I was not on it
At that point, I informed them that the plan had no mention what so ever of it being a new customer only packageOne person told me that there was a typo on their website and that it was actually for new customers onlyAnother told me that they were transitioning current customers to that package, at that price, but they were not able to transfer me to that packageA third person told me that the previous were both wrong and that I could be put on a completely different plan, not even advertised, at a higher priceI was then told I was going to be charged for equipment that I did not have and would not be getting because, 'the system' would not let

Account
Our bill is consistently incorrect and inflated We have called times (see below for specifics), each time speaking to someone in retention who promises to have corrected future bills This month we received another falsely inflated bill Each time either myself or my husband calls, it is at least an hour on the phone, which is precious time away from our family as we all work outside the home and only have a couple hours with our family at night This month we are paying the corrected amount, and marking on the bill that we have filed a complaint with the Revdex.com for billing practices
1) 12/15/14, 7:30pm, spoke with *** Corrected bill from $to $
2) 2/15/15, 10pm, spoke with *** Corrected bill from $to $(which was not correct), and promised additional $off each subsequent month for our trouble
3) 3/16/15, 9pm, spoke with *** Corrected bill from $to "approx $101+ taxes" due to our billing issues P

We signed up for Internet with WOW They offered a two-year promotion of $for basic internet Our first bill showed the following:
WOW! Service: $
Internet Discount for months: -$
Total WOW! Services and Bundles: $
It seemed very straightforward A year later, I notice that instead of the usual $auto-draft for our WOW bill, a $charge had appeared I called WOW to report the error, and was told that our price had gone up I explained that I had in writing that we signed up for $for two years He referred me to our latest bill, which showed the following:
WOW! Service: $
Internet Discount for months: -$
Months 1-@ $discount
Months 13-@$discount
Total WOW! Services and Bundles: $
I was incredulous as I tried to explain to the customer service representative that we signed up for one price and are now paying another He firmly told me that what we had signed up for was not a contract I said that consumers make purchase decisions based on listed prices, and WOW had simply lied about the price to me He was very quiet for a moment, then was gone for a few minutes speaking to a supervisor, and when he came back they credited $back to me and told me that I would be paying the ORIGINALLY AGREED $for the rest of the months Unbelievable! Don't let companies get away with this nonsense!

I opted for the day payment extensionOn August 2, and was instructed by the rep that the I had until the extended date of, August 8, in which to make the payment before the account was subject to another disconnect, and an additional charge of $would be added to my bill I made a cash payment of $at the specified location given by a previous WOW representativeTwo months prior to this conversation
Two months prior to this payment, I asked a WOW rep which payment location I could make the payment so that it would reach your WOW payment que before the allotted time, at which I was instructed to go to a party store in Madison Heights, MIThe WOW rep said that I had nothing to worry aboutAlthough I called in the receipt number stating the payment amount and Wow’s payment location on July 09, 2016, the services were disconnected the next daysAfter calling again on July 14, 2016, the disconnect fee was waived as a courtesy, how it a courtesy when the cas

Our internet has not been working since wow did something to there main lanesThey refuse to refund the full amount for the internetIt had not worked right sinceAlso that don’t know when this is going to be resolved

my step dad diedThe bill was in his nameI called WOW to change the billih account name to hers, so my mom would no longer have to receive correspondence with his name on itFirst bill I received was double the priceUpon hours of calls I find that we were receiving a promotional rate that was no longer offered and because I "made an account change" they could not offer me that priceI was penalized financially for his deathWe were forced to cancel our video cable service and switch to internet based options such as *** and ***Fast forward to this week when our internet cut out and I called wow to troubleshootThe minute phone call ended with no success and they scheduled an appointment for today to send a technician and fix the issue8am to am was the time frameI took the day off work and a tech never showedAfter another minute phone call with reps and their managers all I was offered was a we may be able to squeeze u in later today but can't give an

I have been a loyal customer of WOW for over years I decided to downgrade my service from the Ultra TV/DVR/Internet/Telephone package to the Internet package I found that I could get what I need from *** for the phone and *** for TV for quite a bit cheaper than what I was currently payingI drove to the local WOW service office and returned their equipment and requested their Internet package As advertised on the WOW website, the cost of this package is "Pricing: $per month for months and requires a 2-yr service plan agreementAfter months, rate increases to regular rate (currently $per month)Pricing subject to change." Not being a new customer, I was told at the office that I could not get the $price and that I would have to pay the $price I was a little disappointed but agreed to it and I was told I should have no problem getting 100+ speeds (with my own cable modem, selected to be compatible to their service) After getting everything set up at home, I proceeded to check my internet speed using various sites over a period of hours I was consistently getting ±mbs so I called to ask why that wasWhat I found was the most misleading, unethical and unapologetic behavior I have seen from a service company First, the price My monthly charge is not $it is $61.00/month!!! (I guess I would have found out on the first bill) I was never told that at the office!! Second, although I asked for the Internet plan, I was being throttled to and in order to get the speed (as the name of the plan implies), I would actually have to pay $86/month!! That was also not stated to me at the officeIf anything, the service representative told me I should have no issues getting over After multiple calls to their customer representatives and requesting escalation, I was basically told that despite what I asked for (Internet 100) and told I was getting at the office, what I was going to get was mbs for $unless I paid significantly more for what I was soldI find this completely misleading & unethical I was basically lied to at the officeIn other words, WOW does not care about your loyalty, they see loyalty as a means to charge you more money for the same serviceA new customer would pay $for the first months and then $for likely the next months for mbs A total cost of $1,over years after WOW would have to pay for someone to show up to my house and connect and test their wiring + all the supporting personnel and equipment involved is setting up a new customer ~$(my guess)For me, a loyal customer, to get the same thing, it would cost me $86/month, a total of $3,over years (a difference of $1,536) and it would cost WOW nothing to set up a new customer In order to get the advertised price for a new customer, I only need to quit WOW for monthsApparently, this is common practice nowMy plan going forward is simple, since I have all my own equipment and all I need is the service getting me the internet connection, I will be bouncing service every year or two I will be paying between $and and $45/month for my service and every year or two, the service provider will loose ~$to set me up as a "new customer" They will only really be getting the $to $45/month from me (minus their expenses) instead of getting the $50/month I was willing to payWhat a business model!!! And that is in addition to being misleading and unethicalBye Bye WOW I recommend to all customers to consider doing the same thing until these companies revise their business models

I liked Wow until this past weekI called a week prior to my bill being due to take our account off automatic paymentsI had started and new job and would get paid days after the bill was due and I would pay it thenI was assured that it was taken care ofA few days ago I woke up to an over drafted bank account and a $feeThey had still taken out the paymentWhen I called the gentleman told me that they cancelled the auto draft but the current bill was already in process when I called the first time ( a week prior) so they couldn't reverse that paymentHow is that possible? He then told me he could not return the money to me, he could only credit my account to use towards the next bill! How was that supposed to help me now? I asked to speak to someone higher up who, after me telling him I would not get off the phone until this was resolved, decided to share that they had not actually received the payment from the bank yetAll I had to do was call them and stop the paymentI was appeased by being told the late fee charged to my bank account would be credited on my next billFineToday my husband called because our internet and cable crashed almost every hourWe were told because we had reversed the payment our service was "interrupted"I was furiousNow I couldn't have service because of non-payment? And days after the bill is dueUtterly ridiculousNeedless to say, if anything like this continues, I will be finding a new providerThe only reason I stay is for the current promotion

I signed up contract with them on sept the 7th of last month I made payment of with is my monthly payment then I set for automated payment this morning when I checked my account they withdrew from my accountwhen I asked the customer rep all they answered to me was that setting up for automated payment that they will charge a month ahead of timealso that my next payment will be due December the 17th I've been with the service for months I payed for months also I'm due for my third month
my second issue is since I've been with the service I called the tech twice because of the internet service it is absolutely not what I'm paying80% out of the time I can't navigate because of the internet being super slowi believe it a total rip off>

Wow cable company installed service in my home on 11/10/16, apparently on 11/12/I was sent a bill that I never received not thru mail or via internetSo I *** *** has no idea I would be billed days after service was installedOn the phone with the woman who set up service I explained to her that we only get paid once a month and I need my bill to be due close enough to the end of the month to not accru late feesEvery monthShe assured me my bill would not process till the 20th of the month do I would be okI now month in to service have a late fee every month and have service shut off every month because guess what happenMy bill was issued and I never received that 1st one days after insulationSo now unless I pay a 2x bill is the only way for me to get fought upThey will not Change my billing due date and out source all there calls so it's very hard to understand there customer service repsI have tried to cancel my service and pay what is due but now was in