California Development & Funding Company

I received an advertising flyer that stated fee for cable bundle with phone and Internet was $ Spoke with agent on phone to arrange service, he informed me after receiving the information needed that I needed to pay $to start service which included tax and installation fees I went to WOW business office and gave clerk a check for that amount After she received check she told me the actual cost would be $a monthI called her back an hour or two later and told her I wanted to cancel that service and would come back and pick up my Check She informed me I could not do that it had been processed and the amount would be returned in 3-daysIt has been over two months and after several phone calls, I have not received my $

on 5/17/a representative came to our door to sell us internet serviceI told him we were not interested because we had spoke to someone on the phone who told us that we cannot put our service in a vacation mode when we went to FloridaHe assured us that the representatives didn't know what they were talking about and that we can certainely put our service in vacation mode and can pick up the remaining months for the contract when we come back home
His no on contract is *** and phone number is ###-###-####When it was time to pit service in vacation mode my husband called and was told we could not do ththen said to cancel the contract and the representative said we would not be charged the cancelation feea month later we received a bill with a $early termination feemy husband spoke with a supervisor and he said he could take $of the bill---that is not fair.We were lied to buy different people-----what a horrible situation and very unethical

The price of the service kept rising over the course of a year and tons of small little fees kept appearingEventually it got to the point I called and inquired how to lower the billThe rep I talked to began to get an attitude when I didn't agree to build an entirely new package that would cost more than the current bill I was calling in aboutSeveral days later I called in inquiring about disconnectingSeveral weeks later my bill comes and I pay itSometime in the next week I come home to find my service disconnected.when I call them to find out why I'm told I authorized them to do soI then tell them I never did and want it turned back onThey agreed to do so for a 50$ feeI tell them the situation and they agree to waive that fee then I'm informed my monthly bill will be more than what I was payingI then ask to speak to a supervisor and got placed on hold for almost minutesWhen the supervisor got on the phone he said pretty much the same thing and asked to place me o

I have been a customer with this WOW Internet company over three years for high speed internet I was out of country from September to December I called them and put my service under vacation plan ($per month), when I did that nobody informed me that when I return all my discounts would be eliminated and I would be paying the full monthly rate of $/ month I was also not informed that the vacation plan is applicable only once a year When I saw my bill for January ($105) I was told the only option to lower the monthly rate was to go under a month contract At that time also nobody informed me that under contract the vacation plan would not be applicable when I wanted to go out of country in March
Now this company wants me to pay the early termination fee of $inorder to come out of the contract
This company has extremely dishonest business practice and want to scam customers with half given information which suits their business policies

I am on the phone with a service technician at least once a month Lately, it's been several times a week that my cable is not working The wait time to speak with a technician is a minimum wait of 25+ minutes Once you get a technician, the problem seems to be easily solved---for a moment Then, boom, same thing happens a few days later I am always told that it has to do with their updates????
I did find out that if they are not able to fix it remotely via the phone, they will charge you a $service fee (because I did not purchase a service plan) That was certainly a surprise on my already outrageous high bill This is getting more frustrating since I have no other options except *** ***Isn't this the company that used to pride it's self with outstanding customer service I can see why those commercials have been yankedShame on this cable company to treat it's customers so poorly Rates keep increasing with no extra channels for it customers and service that goes out several days a month !!!

I was to get a credit after I close my account back in JanuaryI call customer service and they check into this and can't
give an answer in why I have not received the credit

I established service with this company back in October & had nothing but troubleOn the 1st day of installation the tech installed the wrong box, they were charging for the residential line which was not working ( mind you I called twice about it) & the apartment came with basic cable and they were charging me full priceI have to call this co several timesOn 12/11/my fiancé died so I moved out the apartment I called and asked for my final bill, the rep that I spoke with said to turn in the box & they will send me a final bill & I asked them twice to send my final bill to ** *** *** ** *** ** ***Well I forgot about the bill until I received a call from a collection agencyI called Wow and spoke with a heartless *** he was talking over me and was told they had the wrong address for me, but sends me to a collection callthey never called to leave a message about this billjust sends me to a collection agency & not send a customer a notice

Canceled cable service 0n 12/ Received invoice on 12/which we paid by check on 12/ They took an auto debit on 12/without notice No where on invoice which is dated 12/the they were going to auto debit Now we have to wait for check to clear and once confirmed they will issue a check or we need to pay bank $for stop payment
Per supervisor they cannot credit accounts but the can charge accounts

I was a WOW Internet customer and was moving to a new home I contacted WOW to see if they have service in my new area and, if not, if I would be charged a cancellation fee They said they do not service my new area and said I would be charged a fee I asked more about the fee since they just did not service my new area and was then told they misread my account and I WOULD NOT be charged a fee I proceeded to cancel my account and returned all merchandise I just received a bill for a cancellation fee for $ I contacted WOW with the same chain of emails and they said sorry for the confusion, but there is a fee When I referenced the emails, they only acknowledged the first email where they said there was no fee I re-sent them the follow up email where they told me there would be no fee and they do not acknowledge it

I decided to switch my cable internet phone to "Wow" from ***Wow came to my home and installed their equipment and external cable to my houseThe technician never got it to workHe left, and it still was not working the next dayThis was a Friday, and Wow told me on the phone that they could not fix the issue, and would have to send a tech back to my house, but they would not do it until the following TuesdayThis was not acceptable, so I told them I want to cancel, and I switched all of the equipment back to *** myself that Friday night, so we could have TV! Wow said they made a note and told me to call back to officially cancel it after *** switched my phone number back, otherwise my phone number would be lost to another consumerSo, I did that, and it took about weeks for *** to get the phone switched, then I officially cancelledI had no phone service for weeks
Wow service never worked, and I refuse to pay for something I did not get, but they bi

We decided to change our internet and cable provider from *** to Wow They came to install twice, but couldn't due to issues they had After waiting for weeks, we decided to not go with wow It was never installed and we never had service for one day We had $taken from our checking account back on June 30th We called twice and was told it would take to get back into our account We called the third time and was told it take to weeks We waited weeks and called They said it didn't get to the right department They haven't promised anything except a call by Tuesday

informationI have experienced very poor service from WOWOn day if installation the installer left before finishing the install and never returned I called wow with a complaint request to speak to a manger the lady would not let me speak to anyone she scheduled for another tech to come back out to finish install a couple a days laterI was continually having issues with the internet they sent tech out again to move it from out the brick closed in basementToday I received a bill for tech visit of $that I was never told about on the recorded lineI am very unhappy with the servicesThere is nothing but repeated old shows on the tv and the internet is terribleAlso I was told by one of the agents to buy a booster for the internet there is no way i'm paying a monthly fee and paying $for a booster routerIt's not worth the services

wowway currently has advertised on their website specific services for 75/month, which are at a high level of service than I am paying currently at 189/month I have been a customer or years I was told that below the ad, in very small print, that this offer applies to new customers, and can not be offered to their existing customers per their legal and marketing departments They also have television commercials that say "Pick your own Package" regarding these same services, but the television commercial does not say new customers only I find these practices very deceptive, and having been a customer for years, and have the customer person also tell me this make me very angry that I am paying more than double for the same services being offered to new customers

I called customer service last week to inform them that we are moving and that we would like to cancel services effective July 30, I received confirmation that someone would come pick up the equipment on July and that is when my services would end This morning as I am trying to get work done I come to learn that my internet is suddenly shut offI reached out to customer service and apparently my service has already been terminated, not on the 30th as was agreed upon I was on the line with customer service for over mins only to be told that someone already disconnected my internet service from the pole outside and it would take 3-days to send someone out to reconnect my internet services I work from home and go to school online and so I require an internet connection at all times The customer service associate seemed to have little to do with actually assisting me and reconnected my cable service (which is of little use to me as I get charged for HD channels and

I moved out of my rental located at *** * *** *** in October of My daughter moved into the same rental the day I moved out WOW Internet and Cable came to the rental to disconnect the cable and internet service, pick up the receivers and cable modem I had rented, and install my daughters new internet access under her brand new account When the technician arrived he completed the service and took the equipment I had rented with him WOW invoiced me $for non-return of the equipment I have spoken to them times, in which they assured me the billing would be credited I just received a new bill in the mail yesterday and it is still not credited

I have been having service issues with wow cable since the installation almost months agoI have called numerous times because the TV keeps erroring outOnce it errors out the TV does not have reception for anywhere between five minutes to an hourI had to take a day off work last Friday for them to come out as they do not have evening hoursThe technician came and said it was the one of the worst installations he had seen as every connection was set up wrongHe corrected all four and spent almost hours in the houseWhen he left he said the television was fixed but not the Internet and that someone else would come by and fix the InternetThat night when watching TV we continued to have the same problemsThe TV literally goes off two to three times per hourWe also began to have trouble with the Internet after he left including slow to no Internet service at allWhen I called they set an appointment for me on TuesdayI told him I could not take another day off so *** to

WowWay charges me for MODEM but I supply my own Modem rather than using their modem
I have used my own modem for many years
I have had WowWay remove Modem rental from my bill, but unexpectedly the charges for modem reappear
Repeadedly WowWay adds rental of modem to my bill ($per month) I called WowWay yesterday and the clerk said they will NOT REFUND FOR PRIOR MONTHS modem rental, only the future months Since they sneek this modem rental fee into my bill repeatedly
I think they should refund all prior months

I had an issue with WOW cable company taking payments from me when only was due at that time when I had to update my auto pay card information since I had to replace my card because that card information had become compromisedMy account due date was set for the 28th of each month but had it set with WOW that I'd be charge on the 1st since of there agents messed up on the connection date & was originally suppose to have it to where my due date would fall on the 1st or the 3rd anyways since that's when I get paidThey double charged me on either December 10th or 11th (& finished processing at my bank December 12th) well before my next bill was even due, putting my account into overdraftUpon contacting WOW about this mess up the agent informed me it would take atleast business to get the $they had no right taking at that time back to me or I could leave it like that & not have to pay a bill until February I told the WOW agent that I needed the money back

Wow way was supposed to do internet installation in my residence on Oct 16th The technician never showed up and upon calling the customer service, I was told that the service was installedI was home all day and no one came and when I told them that I didn't receive the service and insisted on reschedule to do installation ASAP, I was given a new date and no charge for tech visitThe customer service rep did something and cancelled my initial account and opened a new one to achieve this, thus resulting in a constant $balance on old accountupon several calls and disputing the bill and being told by billing department that " we understand the mistake and have removed the bill from the account" I receive a dept collection agency call regarding this billI have been trying to reach WOW to still solve this as I dont owe them the $I am being told that supervisor will call me back and its been constant trying since Feb 17th and no one calls me backI am frustrated of

Internet servixe has been down for a week and no projected time for it to be operational