California Development & Funding Company

On JUN WOW was contacted by myself to resolve an issue with the cable service This issue had already been going on for a week or so but had been getting worse as time went on The issue was that both the image and sound started to cut out constantly on every channel This made watching anything on TV impossible and since then I haven't watched They sent someone out a few days after the initial call and the tech determined that the problem was an extremely low signal coming into the main box outside the house and everything in my house to include the digital adapter and wiring was fine The tech wasn't able to work on the box but assured me that a tier tech would come out and repair the box This never happened I called WOW again to get them to resolve the issue I stated what the tech said and asked if they could send out a tier tech that is authorized to repair the box They assured me it would happen A week later the tech came out and wanted to troubleshoot thing

Signed up for a $for internet service and I have recieved my first bill today and its almost $The funny thing is the amount I agree to pay isnt even on my billThe charges are listed as
internet service
internet upgrade
wireless modem rental
Totaling
I called was on hold for minutes for billing department to tell me he didnt knowThis is bad business and I don't like the feeling I let your salesman in my home to steal from my family

I've had wow Internet for years now In that time I've only had or issues that required me to contact their customer serviceEverything I've talked with them, they have been patient and more than accommodating for my situationMonica (86002) was the last person I spoke to and she was so helpful that I was actually taken abackI will recommend wow to any person looking for competitive cost for quality internet

I have recently canceled service with WOW! after having been a customer for many years WOW! is showing that I have five (5) digital adapters This is inaccurate information Back in February 2011, when the switch was made to digital TV and customers were required to install a digital cable box, my elderly mother who was residing with me erroneously was able to have three adapters sent to our home These adapters were associated with HER previous account, not the current account which was established solely in my name These adapters were incompatible with MY account, could not be activated and were returned I then ordered two additional digital adapters using my account number These adapters were able to be activated and worked on both televisions This is all a bit confusing and in July (as indicated by notations on my WOW! account written by a representative), I called to discuss this issue and seek a resolution I was told my concern was being sent to the "Investig

I am being billed $for a service call that had to be made because of the negligence of TWO Wow! technicians! I refuse to pay for THEIR negligence The first incident of negligence was explained to me by the technician that came to my home on July 29, He informed me that the technician who came to my home in installed the wrong type of coaxial connector at the pole The second technician came out the previous Thursday, July 27th, This tech was responding to my neighbor's complaint of erratic service We both feed from the same utility pole and while this tech was checking all households with his metering equipment, he incorrectly re-installed the improper coaxial connector - resulting in no connection and an Internet outage over three day

I recently ordered wow internet service The service was always spotty, and frequently did not work Wow sent technicians to my home, and none were able to fix the issueI cancelled my service and was issued an early termination fee I called to have the early termination fee removed, and even after several attempts of following up, no one has called me back Customer service claims that the account research department handles early termination fee removals, but no one has ever gotten back to me or even knows what stage of the process my complaint is inI want to early termination fee removed, since the only reason I terminated my contract was because the service didn't work

I had my wife make a payment arrangement with wide open West, and they agreedWhen I called in to talk to them they did not give me straight answersI spoke to a supervisor and asked if we could talk straight forward and got a maybe responseI then asked for arbitration as is under my understanding my legal rightThey denied me

I received a phone call from WOW approximately three weeks agoA phone message was left for me to contact them due to a $balance that is dueI tried calling them about minutes later at the number they left (***)A recording came on indicating regarding services: to press various numbers that related to an issueso I pressed for information regarding my bill or billing issuesAfter more instructions I was directed to push 3, then for billing issues I pressed 3, then to speak to a customer representative press Then I got an recording after approx a minute speech it said to speak to a customer representative press Then I got a recording indicating my wait time would be approximately minutes, so I waitedThirty minutes passed so I hung upI attempted to contact WOW times by phone and received various wait times of minutes, no answer, times; mins, time, no answer; minutes times, no answerI called them on 1/16/at 12:thinking tha

For many years Mr*** has been a good costumer with WOW CableIn this time has only use the Phone part of this CompanyHe is Now 89yrs Old and gets he's bill in the mail and pay's the bill on time every time$for a Home Telephone Is For a single line of his resident'sHe does not have a clue what the Internet is or what use it might serve he is 89yrs oldThis month, his Bill was even now this is for a home phone we went to the local office in Dothan Alto find out just what's going ON and got Aditude from the women behind the desk and when asked to change the plan she said it was he's choiceShe gave no reduce or better plan for this ManThey did remove the over charge BUTT how many time has this happen? I dare you to call CS 334-699-and see how long you have to wait this company to anwser your call this company has no idea on how to treat our elderly population it make's me SICK to think how they took advantage of him and others that pay th

I have been a WOW customer for around years and ever since signing up for service I have been getting at least or more calls a month from their customers saying "Hi you recently installed service at my address and I was given this phone number to call if any problems." This just one issue I have with them and not sure if the Revdex.com can handle that or I need to file complaint with FCC but I will be doing that also because they have been giving out my private number to their customersAs far as the billing issue my bills are due on the 5th of every month and I was recently late on the bill for January which they recently charged me late fees and for the next billing date which would be due on February 5thUpon signing into my account this morning (2-1-17) there is no due date or pay by date in the due date tag lineMy service was cut off sometime after 11pm on January 31, I have had some late bills in the past year or so as I have been battling a lawsuit against former employer

The internet service offered by this company is extremely poor for the price that is charged Every night around PM EST the connection becomes unstable and almost unusable
WOW! Has suggested that a technician come out to look at the equipment, despite the equipment working fine all day long They do not seem to be interested in determining why the connection fails at a specific time each day

In August of after days of interviewing and assessing WOW services and prices, I broke away from a long term relationship with *** because WOW offered me bundled services for $a month for the first year with a $increase per year each year thereafter to cap out at $ A great deal right? I took detailed notes and asked multiple times for clarity so I would understand what my true bill would be (I was paying over $with ***/***) From the beginning, anytime I had a service issue I would call the number and have to speak with an agent in another country who had limited ability to resolve or speak clearly about the issue I was experiencing I learned to call the Sales line and then could speak with a U.Srepresentative Then on the anniversary of my signing up with WOW, my bill came and they raised my rate to $ I called and had to talk to different representatives before they finally came up with a resolution but my bill is still substantially higher tha

When I ordered internet service over the phone, I was never told about an "installation fee", but was charged $This fee is not mentioned anywhere on their website eitherWhen I called to have it removed from my account, I was told it was "standard" I think I am being taken advantage of by WOW

in October - Wow tech arrived to my property; cut off *** *** *** and was installing WOW Services on my property that was never requested forWhen I ordered the WOW Tech to leave my property at once, he threatened me with a cordless drill; I should have went ahead and seriously injured him - but instead called the Pinellas County Sheriff's Office where the Deputy himself gave WOW tech the trespass warning; after the Tech became arrogant, while the Deputy saw he was on the wrong street - he was on Catalina when he was supposed to be on CapriSo the Deputy threw him out; I personally and got his ladder and tools left behind and threw them out in the streetThe DEPUTY himself saw that the WOW Tech was on the wrong street - he also notified WOW as wellCapri Drive North is blocks east from Catalina Drive North
I had to call *** *** *** (now ***) right away; it took them days to restore internet and cable, and or days to restore my telephone servi

Appallingly worst customer service I've ever experienced with any companySet a three hour window for a repair appt last week - guy never showed, said I wasn't here (this was told to me after wasting another hour on the phone trying to find out what happened.) but he didn't leave any card on the door or try to call Same thing this weekNo show, no call, no nothingI'm on phone now with a rep trying, who's trying to get a hold of dispatch with no successDon't know how much more time I'll waste while waiting for an explanation

I purchase high speed internet service from WOWSince the service started I have had intermittent connectivity issuesThe internet would drop and take several minutes to returnIn May I had a tech come outHe tested everything and could not identify a problemThe tech ran a new line coming in to the house hoping this would helpThe issue was not resolved
I called Tech support againI was told that it was the modemThe modem was brand new but I still called the modem companyThe modem company looked at the log and established that the internet signal was dropping
Last night I called customer service last night (08/01/17) and spoke with another techThe tech said that she was going to send a tech to check the linesI explained the lines were already checked and were fineI explained the I had a log that showed that internet was dropping signal and asked her to look at the log, she refusedI asked if the field tech would look at the log, she said she did not know

One year ago I signed a two year contract for internet serviceWhen signing up, I was not told that I was going to be automatically enrolled in a "protection plan" that costs $5/month and that I could opt out of itRecently I discovered that I had been paying for this over the last year and when I called to complain, I was disenrolled from the planHowever, I find this practice to be extremely deceptive because I was not told that this is something I can opt out of or that I would be given it be defaultWhen I spoke to the customer service representative about it, they did not seem to care but did give me a $credit for the last billing cycle
Additionally, I was not told that if I receive paper statements, I would be assessed an additional $1/month feeOver the course of the previous year, I have asked not to receive paper statements on multiple occasions via online through my account portal but I continued to receive paper statementsOnce I discovered that not only were my

On August 16th, a technician came to my home to replace a cable in our attic and fell through our ceiling into our laundry roomAfter he did this, he stated that someone would be in contact with me to come document the damage and then come out and fix itHere it is, August 20th and nobody has contacted me and I still have a HUGE hole in my ceiling!! I've called customer care multiple times and keep being told i'll be contacted in hours from a claims specialist and I have not yet heard from anyone who's willing to helpThis happened nearly days ago and here I am still with a huge hole in my ceilingNot to mention I had to clean up garbage bags full of insulation that fell from the attic

My bill due date has always been the 12thOn September 12, I changed to another cable service, turned in my equipment to wow on the 13th A few days ago I get a bill from WOW for $When I called asking the reason for this bill and the amount, the guy gave me some crazy explanation for itBut when I did the math, even if the days he claims was the amount of my final bill it comes out $lessHe would not work with me at allJust kept saying the system generated the final amountBut as I told him at the start, if I owe any amount it would be for one daySeptember to 13thThis company has jacked their rates to the sky and then will not work with you an an issue whatsoeverHe would not transfer me to someone else, and said there was no number to call the Huntsville office

I obtained the service in Dec and they added a monthly magazine at a rate of $per monthI have called every month to get it removed and the charges credited and each time, they assure me they have removed it and yet every month another magazine shows up and another charge on my billI call and they say they cannot find the previous request and they assure me it is taken care ofIt's not and its just another way for them to get more charges on my bill