California Development & Funding Company

I accidentally paid my bill twice WOW could NOT immediately refund me Rather it has taken three days for a very rude Customer Service representative to tell me that my credit will be mailed to me in the form of a check 'some time next week'
This is NOT acceptable In this age of technology WOW should have processed the credit on Monday, same day that I called in the morning notifying them of the error, and an automated bank credit taking to bank business days
In addition, the Customer Service Representative that I spoke with on Wednesday morning was horrible; rude, would not provide his name and transferred me to a Customer Service Region outside of *** ***, the Customer Service Rep that I spoke with after the horrible rep stated she had no idea why he transferred me to her department

The outside lines have been damaged since a storm around Dec 7th, The company keeps insisting that I have to take days off work so they can fix their outside service linesI am in the middle of a huge conversion project at work and cannot take time off They do not need to access inside my home to repair the issue I know they did a temporary fix outside (neighbor saw them) while I was gone on and the service improved for a couple weeks Now the cable service's stuttering/pixelating/cutting out is back I really need them to come and repair the lines outside permanently Can you help me?

One year ago I signed a two year contract for internet serviceWhen signing up, I was not told that I was going to be automatically enrolled in a "protection plan" that costs $5/month and that I could opt out of itRecently I discovered that I had been paying for this over the last year and when I called to complain, I was disenrolled from the planHowever, I find this practice to be extremely deceptive because I was not told that this is something I can opt out of or that I would be given it be defaultWhen I spoke to the customer service representative about it, they did not seem to care but did give me a $credit for the last billing cycle
Additionally, I was not told that if I receive paper statements, I would be assessed an additional $1/month feeOver the course of the previous year, I have asked not to receive paper statements on multiple occasions via online through my account portal but I continued to receive paper statementsOnce I discovered that not only were my

I've had wow Internet for years now In that time I've only had or issues that required me to contact their customer serviceEverything I've talked with them, they have been patient and more than accommodating for my situationMonica (86002) was the last person I spoke to and she was so helpful that I was actually taken abackI will recommend wow to any person looking for competitive cost for quality internet

The internet service offered by this company is extremely poor for the price that is charged Every night around PM EST the connection becomes unstable and almost unusable
WOW! Has suggested that a technician come out to look at the equipment, despite the equipment working fine all day long They do not seem to be interested in determining why the connection fails at a specific time each day

I purchase high speed internet service from WOWSince the service started I have had intermittent connectivity issuesThe internet would drop and take several minutes to returnIn May I had a tech come outHe tested everything and could not identify a problemThe tech ran a new line coming in to the house hoping this would helpThe issue was not resolved
I called Tech support againI was told that it was the modemThe modem was brand new but I still called the modem companyThe modem company looked at the log and established that the internet signal was dropping
Last night I called customer service last night (08/01/17) and spoke with another techThe tech said that she was going to send a tech to check the linesI explained the lines were already checked and were fineI explained the I had a log that showed that internet was dropping signal and asked her to look at the log, she refusedI asked if the field tech would look at the log, she said she did not know

I have recently canceled service with WOW! after having been a customer for many years WOW! is showing that I have five (5) digital adapters This is inaccurate information Back in February 2011, when the switch was made to digital TV and customers were required to install a digital cable box, my elderly mother who was residing with me erroneously was able to have three adapters sent to our home These adapters were associated with HER previous account, not the current account which was established solely in my name These adapters were incompatible with MY account, could not be activated and were returned I then ordered two additional digital adapters using my account number These adapters were able to be activated and worked on both televisions This is all a bit confusing and in July (as indicated by notations on my WOW! account written by a representative), I called to discuss this issue and seek a resolution I was told my concern was being sent to the "Investig

Signed up for a $for internet service and I have recieved my first bill today and its almost $The funny thing is the amount I agree to pay isnt even on my billThe charges are listed as
internet service
internet upgrade
wireless modem rental
Totaling
I called was on hold for minutes for billing department to tell me he didnt knowThis is bad business and I don't like the feeling I let your salesman in my home to steal from my family

I live in *** *** in Panama City Beach FloridaMy HOA has a contract set up with WOW! that they give us cheap cable but I can only use them for my internet servicesWhen I first moved in, I called to complain the my connection wasn't working for my cableThe guy said that the lines in the ground are old and it's my responsibility to pay for new lines in the groundI am pretty sure that is not how utility services workIf a new gas line is needed in the ground, I don't pay for itIf the electricity pole in my yard goes down, I am not responsible to pay for itWhy would I pay for cable lines in the ground outside of my house?!?!? *** would never charge me for such a thing
The same cable guy told me to call to get internet set upHe ran the line for me, I had the modem, everything was greatThen I call WOW! and then they said that I had to pay $for them to install the internetI have only used *** my whole life and never once have I been charged to

Wow cable double billed my checking account

Wow does not allow me to view my statements I do not receive paper statements I signed up for paperless billing in Someone at Wow at some point must have disabled my access I do not receive email notifications, I do not receive paper statements, and I cannot access my statement pdfon website So I am unable to view my statements During this time WOW changed my rate from $to $ So I can't access my statements and my rate changed I was not aware of rate change until I saw it on my credit card, two charges on my December credit card for $ Called and WOW adjusted rate going forward but refused to go back and adjust previous rates WOW should allow its customers to access their statements and not make changes without customers permission This is a privacy violation, is unethical, and is a poor practice from a customer service standpoint

for over months, tv/cable been freezing up, going blank on many channelsLiterally dozens of service calls to no availNumerous complaints filed to company and higher management..continue to get charged full price for very,very substandard performance

I cancelled my service with WOW in and was making payments towards the balance I contacted customer service and asked what the remaining balance was she stated it was $ I paid the balance to WOW A few days later I noticed it was on my credit report with CMI collections agency with an outstanding balance of $ I contacted WOW customer service and they stated that it had been turned into collections They never said that it had been turned in to collections Now it is on my credit repot as "Paid After Collections" That is not legal according to the Fair Credit Reporting Act It was never disclosed to me before I paid that it had already had been given to collections I made my payment to WOW not CMI therefore I have no relations to CMI I was never contacted by them to collect a debt

For many years Mr*** has been a good costumer with WOW CableIn this time has only use the Phone part of this CompanyHe is Now 89yrs Old and gets he's bill in the mail and pay's the bill on time every time$for a Home Telephone Is For a single line of his resident'sHe does not have a clue what the Internet is or what use it might serve he is 89yrs oldThis month, his Bill was even now this is for a home phone we went to the local office in Dothan Alto find out just what's going ON and got Aditude from the women behind the desk and when asked to change the plan she said it was he's choiceShe gave no reduce or better plan for this ManThey did remove the over charge BUTT how many time has this happen? I dare you to call CS 334-699-and see how long you have to wait this company to anwser your call this company has no idea on how to treat our elderly population it make's me SICK to think how they took advantage of him and others that pay th

I am being billed $for a service call that had to be made because of the negligence of TWO Wow! technicians! I refuse to pay for THEIR negligence The first incident of negligence was explained to me by the technician that came to my home on July 29, He informed me that the technician who came to my home in installed the wrong type of coaxial connector at the pole The second technician came out the previous Thursday, July 27th, This tech was responding to my neighbor's complaint of erratic service We both feed from the same utility pole and while this tech was checking all households with his metering equipment, he incorrectly re-installed the improper coaxial connector - resulting in no connection and an Internet outage over three day

I have been a WOW customer for around years and ever since signing up for service I have been getting at least or more calls a month from their customers saying "Hi you recently installed service at my address and I was given this phone number to call if any problems." This just one issue I have with them and not sure if the Revdex.com can handle that or I need to file complaint with FCC but I will be doing that also because they have been giving out my private number to their customersAs far as the billing issue my bills are due on the 5th of every month and I was recently late on the bill for January which they recently charged me late fees and for the next billing date which would be due on February 5thUpon signing into my account this morning (2-1-17) there is no due date or pay by date in the due date tag lineMy service was cut off sometime after 11pm on January 31, I have had some late bills in the past year or so as I have been battling a lawsuit against former employer

WOW added a $transfer of service fee to my most recent bill, but I have had absolutely no change or transfer of my servicesI have been a customer for approximately years, and have not moved or changed address within that time, nor have I recently changed any of my servicesI called WOW to ask about the charge on occasions (July 11, 13, and 18, 2017), every time I was told that WOW agrees the charge is an error and should be removedHowever the bill is now due in days (July 22), and the charge remainsDuring my last conversation with WOW on July 18, I was told by a representative that I may be charged "past due" fees if I do not pay the $She said that even though the charge is an error, I still could be billed a past due fee for not paying itI then escalated the call to a managerHe assured me that I do not owe that money, and that it will be removed from my accountToday is days later and the charge remains on my accountThe manager (***) whom I spoke w

I obtained the service in Dec and they added a monthly magazine at a rate of $per monthI have called every month to get it removed and the charges credited and each time, they assure me they have removed it and yet every month another magazine shows up and another charge on my billI call and they say they cannot find the previous request and they assure me it is taken care ofIt's not and its just another way for them to get more charges on my bill

Appallingly worst customer service I've ever experienced with any companySet a three hour window for a repair appt last week - guy never showed, said I wasn't here (this was told to me after wasting another hour on the phone trying to find out what happened.) but he didn't leave any card on the door or try to call Same thing this weekNo show, no call, no nothingI'm on phone now with a rep trying, who's trying to get a hold of dispatch with no successDon't know how much more time I'll waste while waiting for an explanation

I had my wife make a payment arrangement with wide open West, and they agreedWhen I called in to talk to them they did not give me straight answersI spoke to a supervisor and asked if we could talk straight forward and got a maybe responseI then asked for arbitration as is under my understanding my legal rightThey denied me