California Development & Funding Company

Canceled WOW services within the days due to horrible reception, was told that I would not be charge anything since it was withing the days
Set up service in OctoberService only worked for days within weeksSpend over an hour and a half fixing it after it went out the first daywhen it went out again, I decided to cancelWas told that I would not own anythingReceived a bill, tried to talk to a managerExplained all of this on several phone calls to several people, talked to one manager in November that said he would get it resolved and would call me in a weekI didn't hear from him again, I figured he took care of the problemIn February, I receive a bill from bill collectorsImmediately called the company WOWOnce again, the costumer service rep typed all the info into my file, and I was promised that someone would FINALLY call me and get this issue resolvedThe call NEVER cameI called again, and no one could help me because the system was downI am tired o

I recently ordered wow internet service The service was always spotty, and frequently did not work Wow sent technicians to my home, and none were able to fix the issueI cancelled my service and was issued an early termination fee I called to have the early termination fee removed, and even after several attempts of following up, no one has called me back Customer service claims that the account research department handles early termination fee removals, but no one has ever gotten back to me or even knows what stage of the process my complaint is inI want to early termination fee removed, since the only reason I terminated my contract was because the service didn't work

My bill due date has always been the 12thOn September 12, I changed to another cable service, turned in my equipment to wow on the 13th A few days ago I get a bill from WOW for $When I called asking the reason for this bill and the amount, the guy gave me some crazy explanation for itBut when I did the math, even if the days he claims was the amount of my final bill it comes out $lessHe would not work with me at allJust kept saying the system generated the final amountBut as I told him at the start, if I owe any amount it would be for one daySeptember to 13thThis company has jacked their rates to the sky and then will not work with you an an issue whatsoeverHe would not transfer me to someone else, and said there was no number to call the Huntsville office

My neighbor switched to WOW from a former cable provider and to get the cable to his house WOW ran the cable through my yardWhen the cable was ran, WOW cut my underground pet containment systemI contacted WOW and they graciously found where they cut the wire and repaired itAbout a month later my underground pet containment system showed an alarm that there was a breakI called *** *** ###-###-#### they came out, found the break at the connection that Wow had fixed*** *** said WOW did a poor connection and that is was not water proof, this was the reason for the break*** *** then repaired the faulty connection at a cost of $ I then called WOW told them the story they said someone would call me within business days to resolve the issue but never didI am not sure on the exact dates all these transactions occurred so in step three additional details I am putting in AugustIt was officially fixed on NOV by *** ***

I received a phone call from WOW approximately three weeks agoA phone message was left for me to contact them due to a $balance that is dueI tried calling them about minutes later at the number they left (***)A recording came on indicating regarding services: to press various numbers that related to an issueso I pressed for information regarding my bill or billing issuesAfter more instructions I was directed to push 3, then for billing issues I pressed 3, then to speak to a customer representative press Then I got an recording after approx a minute speech it said to speak to a customer representative press Then I got a recording indicating my wait time would be approximately minutes, so I waitedThirty minutes passed so I hung upI attempted to contact WOW times by phone and received various wait times of minutes, no answer, times; mins, time, no answer; minutes times, no answerI called them on 1/16/at 12:thinking tha

When I ordered internet service over the phone, I was never told about an "installation fee", but was charged $This fee is not mentioned anywhere on their website eitherWhen I called to have it removed from my account, I was told it was "standard" I think I am being taken advantage of by WOW

in October - Wow tech arrived to my property; cut off *** *** *** and was installing WOW Services on my property that was never requested forWhen I ordered the WOW Tech to leave my property at once, he threatened me with a cordless drill; I should have went ahead and seriously injured him - but instead called the Pinellas County Sheriff's Office where the Deputy himself gave WOW tech the trespass warning; after the Tech became arrogant, while the Deputy saw he was on the wrong street - he was on Catalina when he was supposed to be on CapriSo the Deputy threw him out; I personally and got his ladder and tools left behind and threw them out in the streetThe DEPUTY himself saw that the WOW Tech was on the wrong street - he also notified WOW as wellCapri Drive North is blocks east from Catalina Drive North
I had to call *** *** *** (now ***) right away; it took them days to restore internet and cable, and or days to restore my telephone servi

On August 16th, a technician came to my home to replace a cable in our attic and fell through our ceiling into our laundry roomAfter he did this, he stated that someone would be in contact with me to come document the damage and then come out and fix itHere it is, August 20th and nobody has contacted me and I still have a HUGE hole in my ceiling!! I've called customer care multiple times and keep being told i'll be contacted in hours from a claims specialist and I have not yet heard from anyone who's willing to helpThis happened nearly days ago and here I am still with a huge hole in my ceilingNot to mention I had to clean up garbage bags full of insulation that fell from the attic

about the end of march, beginning of april I started having problems with my internet I called customer service and there was a service outage in my area well I gave it a couple days it seemed to be fixedfew days later I started having problems again it was raining like it was when I first had problems so assumed there was still a problem needed fixed so for next couple weeks every time it rained I had problems with service laggy slow and disconnecting internet which prompted me to call back again they scheduled a tech to come out which I had already advised customer service had already troubled shooted all my equipment which I own from resetting both routers and modem to directly wired to my modem I was unable to be home when tech came late at night but my oldest son was home and had all the info I had given the customer service rep the tech was here ten minutes and blamed my router being bad even though it had already checked out good and been bypassed by wiri

In August of after days of interviewing and assessing WOW services and prices, I broke away from a long term relationship with *** because WOW offered me bundled services for $a month for the first year with a $increase per year each year thereafter to cap out at $ A great deal right? I took detailed notes and asked multiple times for clarity so I would understand what my true bill would be (I was paying over $with ***/***) From the beginning, anytime I had a service issue I would call the number and have to speak with an agent in another country who had limited ability to resolve or speak clearly about the issue I was experiencing I learned to call the Sales line and then could speak with a U.Srepresentative Then on the anniversary of my signing up with WOW, my bill came and they raised my rate to $ I called and had to talk to different representatives before they finally came up with a resolution but my bill is still substantially higher tha

I recently started services with wow on 1/12/18, my first payment of $was due 2/2/which I payed on timeNext bill came for $due 3/2/18, now I’m on a medical at work and don’t get my first paycheck till 3/30/which I thought ok I’ll be about weeks past due and I’ll make sure new bill will be paid on timeWell I received a harassing phone call stating my services were going to be disconnectedI didn’t understand since I wasn’t days past dueI called a rep and he stated I’m days past due, I asked him how that is since my due date is 3/2/that would mean I’m already when my bill is due on 3/2/18, then he called me stupid and I should have paid it feb 10th which I argued with being that I made a payment 2/2/18, he said well then you answered your own questionSo I asked to extend till Friday and was told to wait till it’s disconnected and calll back but I will have to pay $reconnect feeAgain why am I waiting if I’m talking to you now to make arrangements

I have moved out of the vicinity of where Wow Cable provides services I called to discuss cancellation as I am not able to transfer my servies and was informed that I verbally agreed to a year contract To the best of my recollection I believe that I agreed to a one year contract in which case my contract would have ended this month Wow is unable to provide me with any proof of my verbal contract via phone records I would like proof of verbal agreement via phone before I pay $cancellation fee I called to discuss possible options and nobody in the customer service area (incluidng supervisor) was able to help with this Instead they said that there is not way they can provide me with any telephone communication proof

WOW! stole money from us, plain and simple Our account started in November and by November our monthly bill had risen by about $more than what we signed up for Overall I figured that WOW! stole $from us The manager my husband spoke with had the gall to say it was our fault for not noticing that the bill kept increasing month over month for a year so that gives them the right to not refund the money It's an automatic withdrawal and for some reason I trusted this company to not overcharge me I will NEVER do business with this company again They are thieves

We signed up with WOW!! Cable and Internet from December agreeing that will be getting megabytes for $and paid our bill on time ever sinceHowever, in May there was a problem with their website causing billing and payment errorsOnce we settled everything in June we noticed a severe increase from our usually $bill to $We called customer service to find out why, only to have representatives tell us its because of a returned check feeWe once again explained to them that in May their website was down causing payment errorsEven bringing proof of a colleague of theirs admitting the issue was on their part not ours and contacting our bank to notify them that they never received a return check feeInstead of trying to work with us to get this issue resolved they instead kept stating the return check fee must stay, so after advisement from our bank we said fine we just will not pay the feeEver since then we have been overcharged, double charged and receiving terrib

I have had WOW service for months now and was on a month agreement which I was 100% in agreement with, especially staying in my current homeWe had to finally sell our house and move into a bigger one and I called WOW today to change my service to the new addressI was informed that service is not provided to this location and that they would have to cancel my service, which I understandWhat I do not get is they would like to charge me the breach of contract fee for having to cancel service I did not want to cancelThe only reason I am cancelling is the fact that they service my neighborhood, but not my houseThis is not controlled by me, but controlled by the business and no company I have ever seen has this sort of policy from a service enterprise like WOW I feel this is bad business and a failure on WOW due to their lack of coverage and that I am being penalized on something I cannot control

I was billed for my may bill, and I called and they credited it down to and gave me a discount of $35/month for the next monthsHowever after paying the 195.67, I received my new bill for June which the total charges were they added the credit of back on making my bill I called them on June and was told by the supervisor that it was a one time credit and that since I didn't pay the they put the charge back on for juneSo basically they gave me a credit and then reapplied that amount to my new bill thus making the credit zeroThey outright refused to do anything about it

Had Wow cable for years while on Military duty in Huntsville Hit retirement date and left Huntville, and returned ALL equipment to Wow that day I asked for them to shut down my account, which they confirmed and gave me receipt for equipment turned in Two weeks later I was billed for another month of service - agent told me it was because I had not turned off autopay Do I have to do that for an account that is closed?! Anyway - when I asked about that, they said billing was automatic and that I would receive a refund for ~$the next billing cycle When the July bill came, instead of a $refund, I was charged $for not returning equipment Receipt from when equipment was issued said there was a charge of up to $for equipment not turned in - not sure where $+ taxes/fees came from Called on July 12th, and they agreed this did not seem normal, and I even scanned and sent receipt showing that I HAD returned all three pcs of cable equipment on May 10th I was

I am signed up for automatic payment despite numerous calls to cancel auto pay In May, I paid my bill however they also deducted the same amount the next day from my checking account via automatic payments I have called customer service and they tell me that automatic payments are not on my account however two days ago, another payment was taken out of my account for the current bill To date, I have been overcharged $with no refund back to my checking account I was told that both issues would be resolved however they continue to go on

got a bill for $My house caught on fire had to move to hotel called times to have service disconnected on April WOW kept billing me for services

My wife and I sold our home and moved to a location where WOW! services were not availableWe called their customer support line to have our services transferred to our new address and they informed us that WOW! was not available at our new locationIn turn, we were forced to cancel our servicesWe then received a bill for a $early termination feeIntuitively, our first thought was that this was a mistakeAfter numerous attempts calling their customer support line to have the charges removed, we soon found out that "moving to a location where we are not available is a valid ETF charge" - from Liam (Customer Service Supervisor)Regardless of legal jargon, I was dumbfoundedWe were charged for trying to stay loyal to WOW! and punished for their poor business model