California Development & Funding Company

Wow does not allow me to view my statements I do not receive paper statements I signed up for paperless billing in Someone at Wow at some point must have disabled my access I do not receive email notifications, I do not receive paper statements, and I cannot access my statement pdfon website So I am unable to view my statements During this time WOW changed my rate from $to $ So I can't access my statements and my rate changed I was not aware of rate change until I saw it on my credit card, two charges on my December credit card for $ Called and WOW adjusted rate going forward but refused to go back and adjust previous rates WOW should allow its customers to access their statements and not make changes without customers permission This is a privacy violation, is unethical, and is a poor practice from a customer service standpoint

Canceled WOW services within the days due to horrible reception, was told that I would not be charge anything since it was withing the days
Set up service in OctoberService only worked for days within weeksSpend over an hour and a half fixing it after it went out the first daywhen it went out again, I decided to cancelWas told that I would not own anythingReceived a bill, tried to talk to a managerExplained all of this on several phone calls to several people, talked to one manager in November that said he would get it resolved and would call me in a weekI didn't hear from him again, I figured he took care of the problemIn February, I receive a bill from bill collectorsImmediately called the company WOWOnce again, the costumer service rep typed all the info into my file, and I was promised that someone would FINALLY call me and get this issue resolvedThe call NEVER cameI called again, and no one could help me because the system was downI am tired o

My neighbor switched to WOW from a former cable provider and to get the cable to his house WOW ran the cable through my yardWhen the cable was ran, WOW cut my underground pet containment systemI contacted WOW and they graciously found where they cut the wire and repaired itAbout a month later my underground pet containment system showed an alarm that there was a breakI called *** *** ###-###-#### they came out, found the break at the connection that Wow had fixed*** *** said WOW did a poor connection and that is was not water proof, this was the reason for the break*** *** then repaired the faulty connection at a cost of $ I then called WOW told them the story they said someone would call me within business days to resolve the issue but never didI am not sure on the exact dates all these transactions occurred so in step three additional details I am putting in AugustIt was officially fixed on NOV by *** ***

WOW added a $transfer of service fee to my most recent bill, but I have had absolutely no change or transfer of my servicesI have been a customer for approximately years, and have not moved or changed address within that time, nor have I recently changed any of my servicesI called WOW to ask about the charge on occasions (July 11, 13, and 18, 2017), every time I was told that WOW agrees the charge is an error and should be removedHowever the bill is now due in days (July 22), and the charge remainsDuring my last conversation with WOW on July 18, I was told by a representative that I may be charged "past due" fees if I do not pay the $She said that even though the charge is an error, I still could be billed a past due fee for not paying itI then escalated the call to a managerHe assured me that I do not owe that money, and that it will be removed from my accountToday is days later and the charge remains on my accountThe manager (***) whom I spoke w

about the end of march, beginning of april I started having problems with my internet I called customer service and there was a service outage in my area well I gave it a couple days it seemed to be fixedfew days later I started having problems again it was raining like it was when I first had problems so assumed there was still a problem needed fixed so for next couple weeks every time it rained I had problems with service laggy slow and disconnecting internet which prompted me to call back again they scheduled a tech to come out which I had already advised customer service had already troubled shooted all my equipment which I own from resetting both routers and modem to directly wired to my modem I was unable to be home when tech came late at night but my oldest son was home and had all the info I had given the customer service rep the tech was here ten minutes and blamed my router being bad even though it had already checked out good and been bypassed by wiri

Wow cable double billed my checking account

I cancelled my service with WOW in and was making payments towards the balance I contacted customer service and asked what the remaining balance was she stated it was $ I paid the balance to WOW A few days later I noticed it was on my credit report with CMI collections agency with an outstanding balance of $ I contacted WOW customer service and they stated that it had been turned into collections They never said that it had been turned in to collections Now it is on my credit repot as "Paid After Collections" That is not legal according to the Fair Credit Reporting Act It was never disclosed to me before I paid that it had already had been given to collections I made my payment to WOW not CMI therefore I have no relations to CMI I was never contacted by them to collect a debt

for over months, tv/cable been freezing up, going blank on many channelsLiterally dozens of service calls to no availNumerous complaints filed to company and higher management..continue to get charged full price for very,very substandard performance

The outside lines have been damaged since a storm around Dec 7th, The company keeps insisting that I have to take days off work so they can fix their outside service linesI am in the middle of a huge conversion project at work and cannot take time off They do not need to access inside my home to repair the issue I know they did a temporary fix outside (neighbor saw them) while I was gone on and the service improved for a couple weeks Now the cable service's stuttering/pixelating/cutting out is back I really need them to come and repair the lines outside permanently Can you help me?

I live in *** *** in Panama City Beach FloridaMy HOA has a contract set up with WOW! that they give us cheap cable but I can only use them for my internet servicesWhen I first moved in, I called to complain the my connection wasn't working for my cableThe guy said that the lines in the ground are old and it's my responsibility to pay for new lines in the groundI am pretty sure that is not how utility services workIf a new gas line is needed in the ground, I don't pay for itIf the electricity pole in my yard goes down, I am not responsible to pay for itWhy would I pay for cable lines in the ground outside of my house?!?!? *** would never charge me for such a thing
The same cable guy told me to call to get internet set upHe ran the line for me, I had the modem, everything was greatThen I call WOW! and then they said that I had to pay $for them to install the internetI have only used *** my whole life and never once have I been charged to

My wife and I sold our home and moved to a location where WOW! services were not availableWe called their customer support line to have our services transferred to our new address and they informed us that WOW! was not available at our new locationIn turn, we were forced to cancel our servicesWe then received a bill for a $early termination feeIntuitively, our first thought was that this was a mistakeAfter numerous attempts calling their customer support line to have the charges removed, we soon found out that "moving to a location where we are not available is a valid ETF charge" - from Liam (Customer Service Supervisor)Regardless of legal jargon, I was dumbfoundedWe were charged for trying to stay loyal to WOW! and punished for their poor business model

On June 15th my internet service was interrupted due to non-payment on my part (unknowningly)I contacted WOW! and they stated I was behind on payment since January In checked my bills and they all stated that auto-payment was processedSo I spoke to the the next level customer service and was told they will lift the requirement for me to deliver a cash paymentThe next day I received another phone call saying they were unable to lift the cash payment requirementMy issues are that they stated they could resolve the problem and didn'tThe admitted that there was an error with billing and I was never notified until June The letter they sent was dated June I will be sending a check for the $they say I am past due but that does not equate to what the reps are telling me and the auto pay call inI need a bill for the correct amount and they haven't been able to provide that informationAny other service company I have auto payment set up notify me imm

I recently started services with wow on 1/12/18, my first payment of $was due 2/2/which I payed on timeNext bill came for $due 3/2/18, now I’m on a medical at work and don’t get my first paycheck till 3/30/which I thought ok I’ll be about weeks past due and I’ll make sure new bill will be paid on timeWell I received a harassing phone call stating my services were going to be disconnectedI didn’t understand since I wasn’t days past dueI called a rep and he stated I’m days past due, I asked him how that is since my due date is 3/2/that would mean I’m already when my bill is due on 3/2/18, then he called me stupid and I should have paid it feb 10th which I argued with being that I made a payment 2/2/18, he said well then you answered your own questionSo I asked to extend till Friday and was told to wait till it’s disconnected and calll back but I will have to pay $reconnect feeAgain why am I waiting if I’m talking to you now to make arrangements

I have moved out of the vicinity of where Wow Cable provides services I called to discuss cancellation as I am not able to transfer my servies and was informed that I verbally agreed to a year contract To the best of my recollection I believe that I agreed to a one year contract in which case my contract would have ended this month Wow is unable to provide me with any proof of my verbal contract via phone records I would like proof of verbal agreement via phone before I pay $cancellation fee I called to discuss possible options and nobody in the customer service area (incluidng supervisor) was able to help with this Instead they said that there is not way they can provide me with any telephone communication proof

In July I contacted our local (Ohio) underground utilities identification service and had all the utilities marked (per law) prior to installing a fence An unmarked cable was cut during the digging I immediately contacted the underground utilities identification service (O.U.P.S.) and filed a notice of cutting an unmarked cable O.U.P.S came out to the property and confirmed that a cable was not marked and was cut All utility & cable companies were contacted (including Wide Open West) about he cut line Wide Open West did not respond to the notification
In July 2018, Wide Open West installs a above-ground (temporary) cable on my property and sends a bill for $3,stating that I am responsible for the cut cable line
I followed all state laws and it was confirmed the cable that was cut was NOT marked prior to digging Wide Open West has refused to discuss this matter and has ignored the letters I sent to resolve the issue

I received late notice in regards to bill that I paid in full in January of during phone conversation with WOW representative Full bill was paid on line of $IMEDIATLY while I was on phone with representative Bill confirmation # is *** current bill is marked late notice $and shows no $credit I was promised was due on my bill for service tech request I made and tech came to my house and could NOT fix problem with TV and said TV had bad tuner TV is BRAND new out of the box and works on all connections except home office where needed A late charge of $has now been added to my bill Customer service supervisor at WOW apologized yet could not provide proof of credit and said pay full bill or they will disconnect my services and charge for rehook up fee WOW cable provide my cable TV,home phone, and high speed internet yet has NO local office phones,or ability to supply proof of billing credit promises made on line Customer service is not in

We signed up with WOW!! Cable and Internet from December agreeing that will be getting megabytes for $and paid our bill on time ever sinceHowever, in May there was a problem with their website causing billing and payment errorsOnce we settled everything in June we noticed a severe increase from our usually $bill to $We called customer service to find out why, only to have representatives tell us its because of a returned check feeWe once again explained to them that in May their website was down causing payment errorsEven bringing proof of a colleague of theirs admitting the issue was on their part not ours and contacting our bank to notify them that they never received a return check feeInstead of trying to work with us to get this issue resolved they instead kept stating the return check fee must stay, so after advisement from our bank we said fine we just will not pay the feeEver since then we have been overcharged, double charged and receiving terrib

Had Wow cable for years while on Military duty in Huntsville Hit retirement date and left Huntville, and returned ALL equipment to Wow that day I asked for them to shut down my account, which they confirmed and gave me receipt for equipment turned in Two weeks later I was billed for another month of service - agent told me it was because I had not turned off autopay Do I have to do that for an account that is closed?! Anyway - when I asked about that, they said billing was automatic and that I would receive a refund for ~$the next billing cycle When the July bill came, instead of a $refund, I was charged $for not returning equipment Receipt from when equipment was issued said there was a charge of up to $for equipment not turned in - not sure where $+ taxes/fees came from Called on July 12th, and they agreed this did not seem normal, and I even scanned and sent receipt showing that I HAD returned all three pcs of cable equipment on May 10th I was

I was billed for my may bill, and I called and they credited it down to and gave me a discount of $35/month for the next monthsHowever after paying the 195.67, I received my new bill for June which the total charges were they added the credit of back on making my bill I called them on June and was told by the supervisor that it was a one time credit and that since I didn't pay the they put the charge back on for juneSo basically they gave me a credit and then reapplied that amount to my new bill thus making the credit zeroThey outright refused to do anything about it

We moved from *** to WOWWow promised us that they will finish everything by the date of our business opening date, but failed, and we had to use *** for temporal internet and phone accessWow AGAIN promised us that they will do reimbursement of 50% of the *** internet and phone fee that was occurred due to WOW's faultThat was months ago, they're avoiding our phone, email, and everythingWe can't even talk to them now, and we're planning to sue them