California Development & Funding Company

I am filing a complaint because Wow Cable has not acted on taking the necessary steps to provide service to our buildingWe are a community of town homes that wish to have options for a cable providerWe have expressed our interest multiple times and several people from our community have called to request service
We were all told that service was not available to our area but we know that service is available to the street directly across from our town homesIn fact the pole which supplies service ( and *** is also in this same pole which already has a line running and provides service) to the street is located in our alley/parking lotMany times the techs park in out lot and service the lines
When we have spoke to wow customer service and been direct to different channels we are always told that we need permission from our association to run the lines to the buildingWe have provided all documentation giving Wow permission to do whatever they need to do to provide

I had *** for as long as the company operated in Columbus, GA When it was bought out by WOW, I started having one problem after another - I stuck with them until I could not tolerate the poor service that I received I had constant "down time" with the internet and no telephone service I switched to *** I then sold my home and moved to an apartment temporarily until I could find another The apartment complex only had WOW service so I was forced to use the company again - *** did NOT charge an early cancellation fee by the way I lived at the apartment complex for months Again, POOR service the entire time The apartment complex residents complained constantly to the manager about the constant down time and service interruptions I bought another house in the same city and was told that WOW DID NOT SERVICE that area I returned all of my equipment and was told that I had a zero balance by the Columbus, GA WOW office A few weeks later, I received a bill fr

I have been trying to get phone service with WowI have been calling and trying for weeks now and the only thing I get is they will call me backThey ask have I moved which I did in April so I guess they changed my account number because they say when they try to schedule an appointment for service they get an errorWhat irritates me is they say they are going to call me back and they never doIf they can't get it to work just say that or change my account number instead of telling me the same thing to get me off the phone

On January 14, I switched to WOW Internet from my previous carrier (of yrs) based on a great advertised rate for 100mps of Internet speedThe day of my initial install there was an "area internet outage"I experienced such outages within a less than a day period (the most recent being today February 13, 2008)I work from home and Internet coverage is not optional for meI had to call my previous carrier and sign up for new service with them in order to work from homeWith less that days of service the WOW rep did not waive the 'Early Termination Fee" of $

I contacted them on Monday September 25th to get pricing information on internet serviceI repeatedly stated that I did not wish service until I spoke with my wife and only wanted pricing informationThe representative that I spoke with established an order and set up an appointment for installation without my petsAfter work at on the 26th when I discovered this via an email they sent me I called back to get them to cancel what the representative didAt on the 26th I received a phone call to confirm the installation appointmentI proceeded to call wow again to cancel itWhile I was at work at 11pm I received another email confirming the appointment for installationI proceeded to call again to get everything cancelledOn Wednesday at 1pm they called me to attempt to reschedule the installation appointmentAt each time they claimed everything was cancelled out

On 7/we contacted the provider due to poor resolution and freezing screens on TV A Service Tech came out on 7/14/and found that the High speed line for our system was never installed We have paid for "High" speed for over years He stated it would be resolved with 48hrs A cable is strewn from a neighbors house doors down across yards and driveways to our house connection We contacted WOW weeks after the cable was laid down in our neighbors yard and was told the work order was never put in to bury the cable A crew was sent out to Survey the area Neighbors yards were painted, driveways marked and flags put in NOW almost weeks later the cable is still in the same place We called again 8/8/and found out that the cable is still not scheduled to be buried This is greatly effecting my relationship with my neighbors and causing undue tension as well degrading the entire neighborhood

I agreed to a one year contract for internet to lock in pricing, however, I was not disclosed the early termination feeI contacted them several times to transfer service, however, I have not been contacted despite their promises to reach out to meI am moving the business to a location not serviced by them, yet I still have to pay over in termination feesNo one has been willing to helpExtremely disappointed

I contacted WOW for cable and internet services due to their advertised specials Prior to installation I called to upgrade to large cable package which included *** service My services were installed the first week of November, while installing our services the technician while very professional and friendly but did not make sure our cable box was working properly We had to visit the local store and pick up a new box We tried to use our on demand services and it wasn't working, only two networks were showing We tried to view the *** on demand service to view *** and only two episodes were available even though there should be episodes Not wanting to call customer service immediately we decided to try the *** service, after searching for minutes we couldn't figure out how to register our *** service through WOW I called WOW and asked how to set up the service and the rep's response was, "that's a good question, I don't know how that works." So we decided to

I have had internet service at my home since May of In August, I added cable service as well About weeks after this, my cable service stopped working After troubleshooting the issue with customer service, it was determined that there was an equipment malfunction and I scheduled an appointment to have a service technician come to the house and correct said issue On the day of the appointment, the technician did not show up during the scheduled time frame and did not call to say *** was going to be late or if they were not going to be able to make it to my house at all I spent much of this time on the phone with a customer service rep who kept assuring me that the tech was going to be there and that they were just running behind Nearly two hours after the appointment time and the tech had still not shown up or called I became frustrated and told the customer service rep to cancel my cable service altogether The internet service was still functional so I kept that

Switched to WowWay cable service, salesman Calvin B*** told us (*** and I), that our cable bill would remain the same They lied to us, there were expiring discounts applied, and contractual requirements that we were never told about They have lied to us three times now, no one should ever do business with this cable company I have sought action with the City of Livonia (Michigan) to prohibit WowWay from further business in our community Moreover, the cable service is sub-standard, and service inquires remain unanswered These folks should not be in this business

I just called and spoke to *** *** (call was made 10/at about 8:am Eastern time)
*** is the rudest nastiest employee I have ever had the displeasure to speak withI asked how I can transfer services to my husbands name and he said if I die or get divorcedWhen I asked about disconnecting service and setting it back up he said I would need to pay for installationWhen I asked what the install is he got smart and said to pay for the technicians'/ car and gas and wagesI asked for a supervisor and he denied me speaking to a supervisor he said because he didn't feel it was necessary

When we first contacted WOW for service we were quoted a price for cable and internet of $total We received our bill and it was $108.00, which included hidden charges that were not disclosed to us at the time of contracting them for the service It included a charge of 3,for the view magazine, a sports charge, which we did not ask for, and a broadcast fee because they have to rent from another cable co We called them about this, and they took it off the bill, but when the next month bill came, it was on there again We were not happy with the non disclosure of these hidden fees We had agreed to service for + local taxes total It is dishonest to hide fees We did not ask for any of these additional fees and told them we will not pay for things we didn't order

Have been a customer for a few years and since my contract had come up for renewal I decided to upgrade my internet to a faster speed of 500/Mbps download/uploadI was told that I would need a new modem to handle the faster speed and the representative had me pull up a list of approved modems by WOW from their website which can handle the new speed and recommended one I should purchaseI did buy the one which was recommended and had a member from tech support activate itSince then I have gotten even slower speeds than prior to the upgrade and even had a tech specialist come out to the house who said everything is pretty much perfect so there should be no issuesI am then told by the tech specialist that the modem I have can't handle the new speed which is the issueI reach out to customer service to see what can be done as I bought what was listed as an approved device and essentially will be losing $for no reasonAll I hear from anyone is my only option is to pay an addi

I contacted Wow! in April of to request that our contract not be put into auto-renewal at the end of May 2018; They failed to honor that request and auto-renewed the contract anywaysThe representative I called originally to request the contract not auto-renew informed me if we did not renew the service would be the same, but on a month-to-month basisWe then switched service to another phone provider that ported our business numbers to the new provider, Wow! charged us an early termination feeI called to inform them we were no longer under contract and should not have been subject to that fee; they informed me it was auto-renewedI requested they review the phone calls received to verify I requested that the plan be take out of auto-renewalI am assuming they did that and saw their error as the early termination fees were removedI then requested the service be terminated entirely as we had switched our phones and internet to a new provider in early June of The tech

They will charge you an early termination fee even if you are moving to an area that they do not serviceI believe that is wrong We are moving due to my job, not because I want to change internet providers I called to have my service transferred from Columbus Ohio to Tennessee I was informed they do not service the area to which we are movingI was told I have to terminate my service When I called to terminate my service I was told I have to pay an early termination fee It is in the contract, however the concept of do the right thing for the right reason apparently does not apply

Initially WOW billed me for an extra amount for sending a final bill, then charged a late fee on a fee for an unnecessary billWe then resolved that issue and I was assured all billing items were zeroed out completely and the account was closedNow, nearly months after leaving the service address, I am being billed for "unreturned equipment" - a charge of $- including Cable TV fees and taxes on EQUIPMENTI do not have nor did I have any WOW equipment on this account, I used my own cable modem, which I paid less than dollars for from amazon.com and have the receiptI currently use this modem with another provider in *** **I do not have any WOW owned equipment to return

On 12/29/2016, I switched cable providers and when the order was completed, the previous carrier refused to port over my old landline phone number, which I was not notified that it had been changed after I specifically told them that I wanted my phone number to stay the same After about calls to WOW to get this resolved, I was given the run-around and was told that it would take eight days for it to port over, even though the mistake was on their (WOW) part The customer service reps were very rude and when asked to speak to a supervisor, I was refusedWhen the bill was received, the bill was doubledI was told in the past that cable bills are paid ahead, so why was this bill doubled when the service was cancelled.? As of today (days later) 1/19/2017, my number has yet been portedI contacted the Public Service Commission and was told that I would be contacted within hoursI am legally mind and at home for a large portion of the day and I need my phone

I just moved to Livonia, MI and as a result needed to switch cable and internet companiesAfter getting calls from the local sales rep for WOW we decide to go forward and have WOW installed, the medium package with Internet 500, for Monday 7/9/The guy finally shows up on Monday, right near the end of the window provided (of course), and gets to installing serviceGets everything setup including the internet and when they attempt to go to the HD channels that are part d the medium package, it wouldn’t work and we were receiving a CableCard errorAfter hours the tech couldn’t figure it out and stated that customer service would be able to figure it outAdditionally, as the tech is wrapping up, the local sales rep shows up and says the same thing, customer service will figure it outCall customer service, and two hours later and after talking with a supervisor, nothing has been fixed and we still have no access to those channelsThe supervisor concludes that another tech needs to be sent out and they will surely get things fixedSchedules the tech for Tuesday, 7/10/18, between 8-The following day the tech finally shows up, right near of course, and first identifies that the previous tech didn’t set up the internet correctly because we couldn’t get 5G all throughout the houseEnds up installing a new line in the basement so that 5G can reach the majority of the houseHowever, still no solution for why we can’t receive the correct HD channels, through numerous new boxes and trying various different changesThe tech is on the phone with customer service at this time as well for any suggestions, and his battery runs out, he then stated he would run up to get his phone charged and be right back and get things fixed finallyhour later, he still hasn’t returned, and finally go look outside as he’s just sitting out there, still no solutionFinally, someone figures out that the CableCard was set to the wrong state all along and that’s what caused the issueSo hours after he arrived in the morning, it finally appears to be good and the tech takes offLater that night, come to find that we have no sound from the main cable box, all other boxes were workingIt wasn’t the TV because I could use SmartCast and get volumeSo another call with customer service, another two hours, no solutions, and after speaking with two more supervisors the only conclusion was to send another tech outAt this point we can’t waste anymore time waiting on people when it’s WOWs fault they couldn’t install it correctly the first timeWhen the supervisor suggested the time for Thursday, 7/12/18, we also asked what they would do for use on the bill since they have wasted so much of our time and still don’t have the service as desiredFinally comes back that we could get a $credit, and we then asked for the 2nd supervisor to explain the creditAfter being on hold for another minutes, we ask about the credit and the supervisor stated that because we asked for a supervisor, it was deemed that we denied the creditAt this point, couldn’t take it anymore and cancelled the service with the supervisor who then put us on hold againWhile on hold our screen went black and indicated we no longer had service, so they could very promptly disconnect the serviceWe then were scheduled for a tech to pickup the WOW equipment on Thursday, 7/12/between 8-in the morning, indicating that they should be the first ones so we could be done with it
Fast forward to today, 7/12/18, and I am still waiting for the tech to show up to pick the boxes up and it is currently 2:20pmAfter another call to customer service, the representative informed me that the appeared to be late on their schedule and wouldn’t be there until 3pmAfter indicating this unacceptable to the representative, she said that she couldn’t do anything and we would have to waitUnbelievable What high quality customer service and overall careAbsolute worst company I have ever dealt withPlease do yourself a favor and never do business with this companyAs I conclude, I’m still waiting for the tech to show up

Cable coand I spoke in June and negotiated a monthly bill of for monthsSpoke with *** who was very helpful My July bill is I placed a call on Aug 3rd regarding the increase After a wait time of about twenty minutes, I spoke with ***With no resolution I was placed on hold for another minin the hopes of speaking to a supervisor*** told me that my conversation could not be found and that I would now be "bound over" to a loyalty specialistYou guessed it! After thirty minutes no one ever responded to me

I was in a year contract with WowNo less than once a month, I had or more consecutive days without serviceSometimes the issues were area outages and others there was no clear reason for lack of serviceAs a tech company, I know that these are not issues that the business is unaware of and when requesting a full months credit as a courtesy for my inconvenience, I was told by the Supervisor Manny that since I didn't call each time there were issues that the best he could do was $I find this to be an insult and I'm seeking fair resolution of the issueLocking me into a new contract at a more fitting lower cost for service is not fair resolution