California Development & Funding Company

Wow has been charging me for services that I never directly authorizedThey claim that since I was paying the bill (via automated billing) that constitutes acceptance of the charges, even though I never gave verbal protection written authorization
This is actually part of their contract/policy under terms and conditions section 9-E it states:
"Failure to object to a billing statement in writing within the day period constitutes Customer’s conclusive acceptance
of the accuracy of the billing statementIn all events, Customer is required to pay the undisputed amount of the billing
statement."
This means that agents of the company who most likely work on commission, can add services and charges without any consent, and if we, consumers, fail to catch it, we obliged to pay those chargesIf that is not a scam, I don't know what is

I am having two issues with Wow that have been unresolved after several calls to Custimer service1) I have had internet,tv and phone for with Wow for months Yet I am unable to access or view my bill online or receive a copy of my bill because when I attempt to access this info I receive a banner page indicating the my online phone registration was not completedi verified that I completed the my registration but there is some kind of process broken on their end that prevents me from receiving the gernerated email to complete reigistrationi believe it is an issue in the way my phone Number was originally registered by Wow yet they will do nothting to help me correct this registration snafu and after months I am still unable to view billing statement online) Misleading advertisement on my subscription rateWhen I signed up I was told that my rate was guaranteed for five years to not increase by anymore than $per month per year My subscription fee increase by over $

On 5/Wow pulled from my bank account three times the amount of my billI ended up paying $instead of $I called 5/and initiated a refund request which I was told I would receive a check within two weeksOn 5/I receive a call from a rep (***) at WOW telling me that they will not be sending me a check because they do not feel comfortable doing that and they will only issue the refund to my debit cardI notified them that my card had been compromised and closed and would prefer the checkStill I was told noThey will not be issuing me a refundThis is their error and should issue the refund

Our interaction with this company began in March of when we were approached by a Sales Representative at our office locationShe was in the process of soliciting additional customers as Wow! had just recently wired the complex for their serviceThe business in the adjacent unit to us was switching to this company, according to the Sales Representative and she advised us that we would be able to save so much money in comparison to their rival company that we currently had our service withWe decided to give this company an opportunity to service us, only to find that the price was as promised until August 2017, when we suddenly had an increase in our billI contacted the company in order to adjust my services to a more reasonable rate, to which I was forced to sign a new contract or they stated that they would do nothing about my service, billing or adjustmentsAfter this issue was resolved, we did not have any further issues with the company until June when our lease exp

I signed up for WOW cable TV and internet, with a one-year commitment The service was find for the first few monthsThen, beginning in November of 2016, the television and internet would just quit, blink out, sometimes for a minute sometimes five minutes, sometimes an hour, sometimes two hoursThe problems got worse into DecemberI made repeated calls for serviceThe first two times they claimed their online checks indicated no problemThe next two calls, they claimed to fix something remotelythe next call, then they sent a technician, who said there was a no problem, even though the TV and internet quit working while he was hereA week or so later, I called AGAIN, got yet another technician who gave some lame story about them doing repairs at the main tower/cluster/something....really? AT 5:AM when I get up to work online? They just had their poor technicians come out and make up lame storiesOn one of the many calls I made to them, I told the woman I was going to cancel

I usually don’t pay much attention to my cable bill, and have actually forgotten to pay beforeI didn’t notice til February of when I received a notice of possible disconnect that my bill had increased roughly $I called Wow complained about the increase, the rep had told me it was due to the end of the year rate I agreed to, which is what I go through with them every year for many years now, and we always come to an agreement, usually goes up about $to $a year which is ok.The increases didn’t sit well with meI got caught up and paid $on 2-9, $on 3-and $a total of $I recently switched cable companies and called to get a final # so I could pay my bill, the rep gave me a balance of $which is days in the billing cycleI agreed with that # and thanked the rep, and was ending the call when the rep came back and told me I was in a yearly contract and will have to pay an additional $For ending earlyI been with Wow for EVER!!!!!

WOW raised their contract price so I called on January 24, to discuss The representative told me I could have a $reduction in my bill until I closed my contract (expected in March, 2018) and she set up my shutoff date So, my new monthly payment was lowered to $which was due by the 7th of February, with the February bill due on February 27th I went online to double check the amount and inadvertently signed up for autopay Mind you they change this part of their site on a regular basis to get people to click where they shouldn't and accidentally sign up Then there is no way to get back out of the autopay So, I forgot to go in and make the $payment on the 7th, so on the 9th of February, they went into my bank account and stole the original $amount (which was supposed to be $142.35) PLUS they stole the next month's amount of $for a total of $ I never received this particular bill to see what the $was for, but regardless, it woul

Have been paying for services (Internet speed) that I have not been receivingAfter a ridiculous amount of customers service calls due to issues with my services, several technician visits to my home, and changing out of our modem several times due to issues and slow speedsA tech today was finally able to resolve by simply switching to a different type of modemWe know have the speed we should and it is unbelievably obvious that we have not been getting nearly what we paid almost $a month for, and am seeking restitution

I contacted WOW last week in regard to pricing for internet I told the rep I spoke with that the rate was not much less than what I was paying but I would discuss with my husband and call back if we decided to go with it I have since been contacted at least times by a few different people and someone has come to my house THIS IS HARASSMENT!!!!

I have had this service for less than a month and since I have had them I have had many complaintsMy service have not been working they keep having these people come out every week and is not doing anything about the inconvenienceThis is the worse service that you can get

When I switched from renting a wireless modem from them (which never even actually worked) to having my own, they told me not to worry about turning in the old one because they were phasing out that model anywaySo when I moved, they decided since I didn't return the old modem (which is long gone now), they were going to charge me $250, which they say is the value of that 15mbps yellow plastic dinosaurTheir terms and conditions are buried in their website somewhere and they never disclosed any of it to me, but I did eventually find that they have the right to charge whatever they feel like, call it "liquidated damages" to make it legal (because penalties aren't, apparently) and then force me to payAnd there's nothing in there to protect meWell they got a couple hundred bucks worth of rent for that thing, plus another $to cover its replacement cost, and they would lose me as a customer if it weren't for the fact that I would have to pay over $to terminate their serviceAll this in addition to the numerous other customer service disasters I've had to live throughThey are the most anti-helpful group I've ever had to deal withAs soon as the service plan agreement expires (or the ETF drops to a more reasonable amount), I'm running away and never looking back

I have been with your company WOW (knology) since Feb.23,and I have had nothing but trouble since I got the servicesNow I have all three servicesThe only service that works is the internet where I work from home every dayNow since Feb.27th I've had nothing but trouble with the cableFirst we had a contract tech(id#***) come out and what he would do is come to the home and say he would come back and close the caseWe then had a tech by the name *** come out and rewire the entire homeThe following weeks and months to come we have had techs come out every week if not every other weekDepending on the schedules that was availableWell speaking with representatives about my service I also talk to them about my billI have spoken with *** on 2/23/2016, when I told her that my receiver mute and blink in and out and pixels then goes completely outShe sent some one out and that's when I met Mr*** and he rewired the entire houseHe left his number and told my husba

Called WOW to disconnect phone/internet on 02/20/I returned equipment as requested to WOW office on 02/21/2018--was told I was due a refundReceived March statement showing a $credit---no check attachedCalled WOW at only phone #(334-699-3333) available on 03/26/2018, was told I should receive communication after 04/01/no later than the third week of AprilOn 04/20/I made a call to WOW at above referenced phone #, was assigned Case#*** by customer service rep Angela who told me information would be forwarded to the office who handled these mattersStill no communication or refund ---on 05/02/2018, I called WOW at above referenced phone #---spoke to customer service rep-- Andy--assigned Case#***, was told information would be forwarded to the office who handled these mattersNow months later-05/24/2018---no communication from WOW---called WOW at above referenced phone #---spoke to customer service rep Monique---assigned Case#***---told informa

I have constantly had service issues with the internet service in the area and they have failed to resolve anything the Node for *** *** that I get my service at is over congested or faulty at best I only get 10% of my internet speeds all day besides after 2AM until about 11AM

I have been without internet since 12/7/and the company has only gave me a $credit on my accountOn 12/9/a technician installed a company owned modem and later that evening a technician ran new cable from the pole to my houseI need my internet service in order to work from homeAlso a technician came out on 12/11/16, the internet worked for majority of the day but I have no internet access at all

We have had WOW internet service in our new home since November of Everything about the service was great until January Our service was running really slow and occasionally going in and outWe made several calls to WOW customer service about the issuesWe even called to ask if they were experiencing outages because our service would stop working Every time we spoke with a representative, they would have us to reset our modem, which we owned, and test the speed on their end We even updated the service hoping to get more speed but it was still slowWe were fed up these past two months and decided to call one last timeThey brought up the $charge but instead we ask about getting one of their modem to test our service A week or two later we finally got one of WOW's modem and the service was still not workingThe speed was really slow or keep going in and outThere was many times our devices was not picking up any signal from the modemWe call their customer serv

I have the cable company to take my payment our for services once a month Well, on 10/24/2017, wow took out my payment which was fine but then on 11/1/another payment for $(the same as the one on 20/14/2017) and it cleared my bank I called the number given on their account and was on the phone with some foreigner which I could not understand for almost an hour and he told me it would not be taken care of for to hours and I was not satisfied at all I then turned around and sent an email requesting help and asking for them to reimburse me the second $on my account and it showed that it would be days before they could straighten anything out To date, 11/6/I have heard nothing from them, my account still shows the two payments of a week apart and no reimbursement at all They would charge me with a late fee if I were late on my payment but since they take it out and took it out TWICE in one week then I should have already seen the extra $plac

When WOW initially set up the internet at my new address in Sommerhill, the individual setting up my account knew I had my own modem and stated that he would annotate the modem on my set up paperworkHe then told me to call WOW to ensure I didn't get billed for the modem and I didThe first bill you receive is always deceiving because to keep their internet service after you move, you pay another set up service feeI noticed I paid that fee and a fee for the modem and once again I called WOW and told them I owned my modemFast forward year and months later and I have paid $every month for a modem I own

Customer service is utterly useless at bestI waited over minutes on hold to be told that they wouldn’t resolve a service issue (nothing to do with billing) without my wife’s social security numberAfter providing the number, I dealt with entirely lackluster service from their representative including constant holds and mumbles, only to finally discover that she was unfamiliar with their system and unable (or more likely unwilling) to resolve my issueShe constantly gave me blatantly wrong information and suggested I was a liar when I called her on her incorrect statementsI was then given to her manager who was just as useless and again insisted it wasn’t their fault until I caught him accidents admit that my issue was caused by their settings changeAll this for an issue that started a week ago when the chose to do neighborhood service and I’m still without internet

I received a delinquency letter stating my account was as past due back in December I contacted customer service and they argued me down that I was delinquent but could not tell me how much or for what month Then they proceeded to tell me I received the letter in error and to Disregard the letter They said it was a system error They did not offer any type of apology or express any empathy I feel like I should have at least gotten a bill credit for having to waste my time to contact customer service