California Development & Funding Company

When I switched from renting a wireless modem from them (which never even actually worked) to having my own, they told me not to worry about turning in the old one because they were phasing out that model anywaySo when I moved, they decided since I didn't return the old modem (which is long gone now), they were going to charge me $250, which they say is the value of that 15mbps yellow plastic dinosaurTheir terms and conditions are buried in their website somewhere and they never disclosed any of it to me, but I did eventually find that they have the right to charge whatever they feel like, call it "liquidated damages" to make it legal (because penalties aren't, apparently) and then force me to payAnd there's nothing in there to protect meWell they got a couple hundred bucks worth of rent for that thing, plus another $to cover its replacement cost, and they would lose me as a customer if it weren't for the fact that I would have to pay over $to terminate their serviceAll this in addition to the numerous other customer service disasters I've had to live throughThey are the most anti-helpful group I've ever had to deal withAs soon as the service plan agreement expires (or the ETF drops to a more reasonable amount), I'm running away and never looking back

I have had this service for less than a month and since I have had them I have had many complaintsMy service have not been working they keep having these people come out every week and is not doing anything about the inconvenienceThis is the worse service that you can get

WOW raised their contract price so I called on January 24, to discuss The representative told me I could have a $reduction in my bill until I closed my contract (expected in March, 2018) and she set up my shutoff date So, my new monthly payment was lowered to $which was due by the 7th of February, with the February bill due on February 27th I went online to double check the amount and inadvertently signed up for autopay Mind you they change this part of their site on a regular basis to get people to click where they shouldn't and accidentally sign up Then there is no way to get back out of the autopay So, I forgot to go in and make the $payment on the 7th, so on the 9th of February, they went into my bank account and stole the original $amount (which was supposed to be $142.35) PLUS they stole the next month's amount of $for a total of $ I never received this particular bill to see what the $was for, but regardless, it woul

I have been without internet since 12/7/and the company has only gave me a $credit on my accountOn 12/9/a technician installed a company owned modem and later that evening a technician ran new cable from the pole to my houseI need my internet service in order to work from homeAlso a technician came out on 12/11/16, the internet worked for majority of the day but I have no internet access at all

I contacted WOW last week in regard to pricing for internet I told the rep I spoke with that the rate was not much less than what I was paying but I would discuss with my husband and call back if we decided to go with it I have since been contacted at least times by a few different people and someone has come to my house THIS IS HARASSMENT!!!!

I am having two issues with Wow that have been unresolved after several calls to Custimer service1) I have had internet,tv and phone for with Wow for months Yet I am unable to access or view my bill online or receive a copy of my bill because when I attempt to access this info I receive a banner page indicating the my online phone registration was not completedi verified that I completed the my registration but there is some kind of process broken on their end that prevents me from receiving the gernerated email to complete reigistrationi believe it is an issue in the way my phone Number was originally registered by Wow yet they will do nothting to help me correct this registration snafu and after months I am still unable to view billing statement online) Misleading advertisement on my subscription rateWhen I signed up I was told that my rate was guaranteed for five years to not increase by anymore than $per month per year My subscription fee increase by over $

I have been with your company WOW (knology) since Feb.23,and I have had nothing but trouble since I got the servicesNow I have all three servicesThe only service that works is the internet where I work from home every dayNow since Feb.27th I've had nothing but trouble with the cableFirst we had a contract tech(id#***) come out and what he would do is come to the home and say he would come back and close the caseWe then had a tech by the name *** come out and rewire the entire homeThe following weeks and months to come we have had techs come out every week if not every other weekDepending on the schedules that was availableWell speaking with representatives about my service I also talk to them about my billI have spoken with *** on 2/23/2016, when I told her that my receiver mute and blink in and out and pixels then goes completely outShe sent some one out and that's when I met Mr*** and he rewired the entire houseHe left his number and told my husba

On 5/Wow pulled from my bank account three times the amount of my billI ended up paying $instead of $I called 5/and initiated a refund request which I was told I would receive a check within two weeksOn 5/I receive a call from a rep (***) at WOW telling me that they will not be sending me a check because they do not feel comfortable doing that and they will only issue the refund to my debit cardI notified them that my card had been compromised and closed and would prefer the checkStill I was told noThey will not be issuing me a refundThis is their error and should issue the refund

I signed up for WOW cable TV and internet, with a one-year commitment The service was find for the first few monthsThen, beginning in November of 2016, the television and internet would just quit, blink out, sometimes for a minute sometimes five minutes, sometimes an hour, sometimes two hoursThe problems got worse into DecemberI made repeated calls for serviceThe first two times they claimed their online checks indicated no problemThe next two calls, they claimed to fix something remotelythe next call, then they sent a technician, who said there was a no problem, even though the TV and internet quit working while he was hereA week or so later, I called AGAIN, got yet another technician who gave some lame story about them doing repairs at the main tower/cluster/something....really? AT 5:AM when I get up to work online? They just had their poor technicians come out and make up lame storiesOn one of the many calls I made to them, I told the woman I was going to cancel

We have had WOW internet service in our new home since November of Everything about the service was great until January Our service was running really slow and occasionally going in and outWe made several calls to WOW customer service about the issuesWe even called to ask if they were experiencing outages because our service would stop working Every time we spoke with a representative, they would have us to reset our modem, which we owned, and test the speed on their end We even updated the service hoping to get more speed but it was still slowWe were fed up these past two months and decided to call one last timeThey brought up the $charge but instead we ask about getting one of their modem to test our service A week or two later we finally got one of WOW's modem and the service was still not workingThe speed was really slow or keep going in and outThere was many times our devices was not picking up any signal from the modemWe call their customer serv

I have constantly had service issues with the internet service in the area and they have failed to resolve anything the Node for *** *** that I get my service at is over congested or faulty at best I only get 10% of my internet speeds all day besides after 2AM until about 11AM

Wow has been charging me for services that I never directly authorizedThey claim that since I was paying the bill (via automated billing) that constitutes acceptance of the charges, even though I never gave verbal protection written authorization
This is actually part of their contract/policy under terms and conditions section 9-E it states:
"Failure to object to a billing statement in writing within the day period constitutes Customer’s conclusive acceptance
of the accuracy of the billing statementIn all events, Customer is required to pay the undisputed amount of the billing
statement."
This means that agents of the company who most likely work on commission, can add services and charges without any consent, and if we, consumers, fail to catch it, we obliged to pay those chargesIf that is not a scam, I don't know what is

Our interaction with this company began in March of when we were approached by a Sales Representative at our office locationShe was in the process of soliciting additional customers as Wow! had just recently wired the complex for their serviceThe business in the adjacent unit to us was switching to this company, according to the Sales Representative and she advised us that we would be able to save so much money in comparison to their rival company that we currently had our service withWe decided to give this company an opportunity to service us, only to find that the price was as promised until August 2017, when we suddenly had an increase in our billI contacted the company in order to adjust my services to a more reasonable rate, to which I was forced to sign a new contract or they stated that they would do nothing about my service, billing or adjustmentsAfter this issue was resolved, we did not have any further issues with the company until June when our lease exp

Called WOW to disconnect phone/internet on 02/20/I returned equipment as requested to WOW office on 02/21/2018--was told I was due a refundReceived March statement showing a $credit---no check attachedCalled WOW at only phone #(334-699-3333) available on 03/26/2018, was told I should receive communication after 04/01/no later than the third week of AprilOn 04/20/I made a call to WOW at above referenced phone #, was assigned Case#*** by customer service rep Angela who told me information would be forwarded to the office who handled these mattersStill no communication or refund ---on 05/02/2018, I called WOW at above referenced phone #---spoke to customer service rep-- Andy--assigned Case#***, was told information would be forwarded to the office who handled these mattersNow months later-05/24/2018---no communication from WOW---called WOW at above referenced phone #---spoke to customer service rep Monique---assigned Case#***---told informa

Have been paying for services (Internet speed) that I have not been receivingAfter a ridiculous amount of customers service calls due to issues with my services, several technician visits to my home, and changing out of our modem several times due to issues and slow speedsA tech today was finally able to resolve by simply switching to a different type of modemWe know have the speed we should and it is unbelievably obvious that we have not been getting nearly what we paid almost $a month for, and am seeking restitution

I usually don’t pay much attention to my cable bill, and have actually forgotten to pay beforeI didn’t notice til February of when I received a notice of possible disconnect that my bill had increased roughly $I called Wow complained about the increase, the rep had told me it was due to the end of the year rate I agreed to, which is what I go through with them every year for many years now, and we always come to an agreement, usually goes up about $to $a year which is ok.The increases didn’t sit well with meI got caught up and paid $on 2-9, $on 3-and $a total of $I recently switched cable companies and called to get a final # so I could pay my bill, the rep gave me a balance of $which is days in the billing cycleI agreed with that # and thanked the rep, and was ending the call when the rep came back and told me I was in a yearly contract and will have to pay an additional $For ending earlyI been with Wow for EVER!!!!!

I have been trying to get phone service with WowI have been calling and trying for weeks now and the only thing I get is they will call me backThey ask have I moved which I did in April so I guess they changed my account number because they say when they try to schedule an appointment for service they get an errorWhat irritates me is they say they are going to call me back and they never doIf they can't get it to work just say that or change my account number instead of telling me the same thing to get me off the phone

I am filing a complaint because Wow Cable has not acted on taking the necessary steps to provide service to our buildingWe are a community of town homes that wish to have options for a cable providerWe have expressed our interest multiple times and several people from our community have called to request service
We were all told that service was not available to our area but we know that service is available to the street directly across from our town homesIn fact the pole which supplies service ( and *** is also in this same pole which already has a line running and provides service) to the street is located in our alley/parking lotMany times the techs park in out lot and service the lines
When we have spoke to wow customer service and been direct to different channels we are always told that we need permission from our association to run the lines to the buildingWe have provided all documentation giving Wow permission to do whatever they need to do to provide

I agreed to a one year contract for internet to lock in pricing, however, I was not disclosed the early termination feeI contacted them several times to transfer service, however, I have not been contacted despite their promises to reach out to meI am moving the business to a location not serviced by them, yet I still have to pay over in termination feesNo one has been willing to helpExtremely disappointed

I received a delinquency letter stating my account was as past due back in December I contacted customer service and they argued me down that I was delinquent but could not tell me how much or for what month Then they proceeded to tell me I received the letter in error and to Disregard the letter They said it was a system error They did not offer any type of apology or express any empathy I feel like I should have at least gotten a bill credit for having to waste my time to contact customer service