California Development & Funding Company

I have been charged for cabel box that I have never had since When I discovered the billing error I was given a credit of $ The company did show their error and it has been stated that this cabel box has never been active No active signals

After extensive internet issues, including down time for over a month, dozens of phone calls to the help line, and four different technicians coming to our home and taking up hours of our time, WOW is now charging us rental fees for the replacement modem we received during their attempts to fix the issuesWe were told at the time of our initial installation that as part of our promotion, we would not receive the $modem rental feeWOW has now added that to our account effective the date our modem was replaced, in direct contradiction of previous conversations with employees
When I requested they provide us with a pre-paid box to return the modem or a pick-up, as well as removal of these charges (which were made without prior notice to us), WOW customer service employees Liz and Travis told us we would be charged $for a pick-up, or $for a pre-paid boxThey then suggested that we could drop it off at the nearest service location, which is miles away from our home

got a bill for $My house caught on fire had to move to hotel called times to have service disconnected on April WOW kept billing me for services

I am signed up for automatic payment despite numerous calls to cancel auto pay In May, I paid my bill however they also deducted the same amount the next day from my checking account via automatic payments I have called customer service and they tell me that automatic payments are not on my account however two days ago, another payment was taken out of my account for the current bill To date, I have been overcharged $with no refund back to my checking account I was told that both issues would be resolved however they continue to go on

I have had WOW service for months now and was on a month agreement which I was 100% in agreement with, especially staying in my current homeWe had to finally sell our house and move into a bigger one and I called WOW today to change my service to the new addressI was informed that service is not provided to this location and that they would have to cancel my service, which I understandWhat I do not get is they would like to charge me the breach of contract fee for having to cancel service I did not want to cancelThe only reason I am cancelling is the fact that they service my neighborhood, but not my houseThis is not controlled by me, but controlled by the business and no company I have ever seen has this sort of policy from a service enterprise like WOW I feel this is bad business and a failure on WOW due to their lack of coverage and that I am being penalized on something I cannot control

I've only had WOW for about a year They have had to come to my house times because their equipment keeps breaking They want to charge me $to which I tell them i'm not paying They also just jacked up my rate after I was told my bill would not go up My rate went up by $ I have tvs hooked up and one of their boxes stopped working So instead of sending me a new box they want me to driver minutes out of my way to Berea to get a new box or charge me $to have someone come and deliver one to me I've had it with their unprofessional people and service

We signed up for WOW internet service on 8/9/via a door-to-door representativeWe signed up for a two year contractWe let the representative know that we would be moving soon, locally, within a 5-mile radiusHe stated that service was available in the 5-mile radius and there would not be an early termination fee as long as we signed up for WOW service when we movedWe moved in May of 2018, miles westWhen I tried to transfer the WOW service to my new address, I was told that service was not available at my new addressI had no choice but to cancel, since the service was not availableI received my final bill, which did not include any early termination feesA few weeks later, I received a bill for $early termination feeI called the customer service number several times, and was told that I needed to visit the corporate office in Naperville, on Frontenac drI visited the office in person on 5/25/and spoke with ***, who confirmed that I should not have receive

Do NOT get their phone serviceYou will be inundated with robocalls, spoofed numbers and other scammers harassing you in your homeOther providers are blocking these kinds of calls using an FCC approved system called Nomorobo but WOW refuses to do so

WOW! stole money from us, plain and simple Our account started in November and by November our monthly bill had risen by about $more than what we signed up for Overall I figured that WOW! stole $from us The manager my husband spoke with had the gall to say it was our fault for not noticing that the bill kept increasing month over month for a year so that gives them the right to not refund the money It's an automatic withdrawal and for some reason I trusted this company to not overcharge me I will NEVER do business with this company again They are thieves

I moved into a brand new apartment in January with a newly created address*** ***, the company who owns the complex, has a deal with WOW Cable to provide cable and internet services exclusively with this complex*** *** pays the cable bill and I pay the internet billThe cable bill is included in the rentThis has become an issueI have called at least three times and was quoted a rate of $per month for internetI have all my own equipment so no fees should be assessed to my account for thatI requested a cable box so that I could have On Demand, a ** ***, and HD ChannelsThe last time I called WOW was when I was having issues with the newly installed cable boxThe woman on the phone specifically told me that I get one free box and I have to pay $per month for the HD ChannelsThat was fine and I told her soShe fixed the issues with my box and told me that my rate would be the sameI was prompted soon thereafter by WOW to enroll in autopay and

I have a contract with wow for cable and internet service at my current residenceI am buying a new home in a new area and called to transfer my current service to my new home address and found out that wow does not service that areaThey are telling me that there is an early termination fee that I have to pay and I don't agree or think it is right that I be forced to pay an early term fee due to my relocationIt is not my fault they don't provide service at my new homeI would have loved to take them with be but that is not possible

Sales Order was for media players and digital adapter - for a total of TVs
During install, technician only brought media player and digital adapter
Technician placed "order" for another media player during install and hooked 3rd tv up to coaxial cable stating that TV will still receive channelsTechnician also stated that *** was not supposed to tell me that
So, as of first install - one tv had media player, one tv had digital adapter, one tv was connected directly to coaxial cable
I logged in online after install and noticed that WOW website listed account as having two digital adapters
I immediately called sales rep *** *** *** and informed him of errorI also stated that we did not have digital adapter with the following serial number - ***I also informed him of the error with install - that technician only brought one media player instead of two
*** *** stated that he would take care of the issue
Next day, technician

I have been contacted by Credit Management in attempt for them to collect a debtHowever, there is no reason to collect a debt from me as my account was closed and I was instructed by Wow! employee on 12/28/that my account had been closed and to IGNORE any further bills and that all items had been returnedWe were then sent a bill on 2/19/for a balance of in which we contacted Wow! immediatelyWe spoke with a regular phone tech and then were transferred to a supervisor whom said we would be contacted within 24-hours in reference to this caseHowever, she nor a representative ever responded like they said they wouldNow it is 3/30/and we are receiving this letter from a debt collector

Wow cable has the worst customers service of any cable company I have ever been withI have been with cable companies since the 1970's and while most are bad, wow by far is the worst No consideration for the customer from day Came on board with wow in December, and the installation was screwed up so a second installation date had to be setI was TOLD not asked, TOLD when the rep would be out in a blunt, unprofessional voice mailOnly manager, treated the situation with any courtesy and that was Joe ***, who Wow subsequently forced outChecks are regularly cashed late, when mailed and you are charged a fee if you BRING IN THE CHECK TO THE OFFICE!!!!!!
It got so bad, I had to send the last with delivery confirmation and tracking to prove when it actually arrived.and of course the customer service rep Jeanine, didn't seem to know how I knew when it got to WOWLast month.6/21, sent a payment that only was cashed 7/27!!!!
Tried to get a simple reduction of the number of movie channels I had, was told by a rep Porcia, yes, Porcia, that it would be handled, and a month later was still getting billed for the cancelled channels!
It wasn't until 7/that I was able to get resolvedThe customer service experience was awfulLow pay is clearly the order of the day, and the customer gets what wow pays forPoorly educated reps with limited vocabularies and terrible diction, ' Axe" if they can help you, but never can and then begins the process of being bounced from one uninformed rep / manager to another, with names like, "Porcia", and "Tiger"
No I am not kidding!
It is almost as though it is deliberate, hoping the customer will become so frustrated that they will just go away and accept the problem rather then struggle endlessly on hold, bounced from person to anotherI would never recommend this company, and only have it because they have contracted with my apartment complex., how wow gets a lot of its business, leaving residents who would prefer cable, no real choiceI will be switching to a satellite provider soon, as I have had enough of the apathy from what laughingly is called customer service at Wow

Company promised internet service for per month for months After months, price doubled to per month with no notice

In January I called to get service when I first called I spoke to a sale agent and inform that I basically needed internet she inform me of the internet and cable packageI advise that if I get cable it will be for my baby but I will need kids cartoon for my babyI was satisfied with her service cause she was able to get the cartoon channel *** ** and other at a great priceShe then inform me of the Installation and modem fee for a tech to come and get the service startedI asked If I could install the internet and cable myself since I already have a modem and the previous owners where I am renting had WoW serviceThe agent place me on hold and asked a Supervisor who said yes but I will need to get the cable box equipment from my nearest location I said okNow when I get to the Wow location on the next business dayAt the location they inform me that nothing was process over the phone and they could provide the equipment but the process needed to be done over the phone and nota

I was a customer of WOW internet for several months with no issues whatsoever Then I started having issues with service getting interrupted constantly I tried resolving the issue over several months with WOW by contacting their number and also by working with the lead technician Jim T*** direction They tried a variety of tests and changing hardware, but could not resolve the issue Since I couldn't get working service, I cancelled the service Then I received a bill dated August 12th that included a $charge for the modem rental and $charge for pick up of the modem The ironic part is that WOW required me to test out their modem in order to rule out my owned modem as the issue My modem wasn't the issue which led me to cancelling service I called on 8/17/and they were going to credit me those charges Then I received a bill dated August 22nd that gave me a refund for the modem, but included a new $early termination fee How can I be charged an e

WOW billed our family two months after our service was disconnected for an early termination fee of $ We supplied a copy of our military orders at their office with the return of the equipment in late June I had to call the company and explain that service had been provided for the past years and resupplied them with another set of orders before they would reverse the early termination feeBad business practice!

I was billed two times one I manually made because I accidentally enrolled into the auto pay but the confirmation told me that I needed to still make my payment manually so I did which my payment was a current balance which it was showing pass due but my bill was due on the of Jan so I make the payment and my account showed balance due at that timewoke up this morning to an a charge that was in curried from the 3rd when I called to ask what it was the customer service rep says that it was saying it was a passed due amount and it wasn't so they sneaked and gave a dollar credit but that isn't enoughwe told them like two months ago that we wanted to lower the bill that is why it was then today they say we owed that is a liemy bill has been outrageous this whole time they talking about they cant lower our bill and we on the lowest planthat is a lie too!

WOW is quite possibly an even worse ISP than *** For the past four months during peak hours in the evenings from approx 1930-2300, we would lose signal or it would be so slow that we could barely get a page to load in five minutes (can you say dial-up) and we had their second fastest available service in our area I called numerous times and reported this issue WOW sent out several different technicians On or about the fifth one, we actually got an intelligent technician and she did her job correctly and identified the problem The junction box at street side was getting a tremendous amount of back feed She said that they would have to bring a team out and investigate if it was at the box or further down the line Guess what...never happened...the next couple technicians that came out didn't even turn their equipment on when they came out and hooked it up, and it was never during peak hours to verify the issue...all of the sudden their answer was "it must be your modem (