Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at 651-695-or scanned and emailed to Jesi Palmehn, Mediation Coordinator at [redacted] Thank you for your attention to the matter
April 8, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint from case # [redacted] submitted on 4/1/Ms [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella The balance due on Ms [redacted] ’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,I have consulted with our business office, and we would be willing to offer her a month payment plans with a monthly payment of approximately $This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount If Ms [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her accountPlease feel free to reach out with any additional questions or concernsJoseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Faced release of information today In addition to not providing the services they claimI was informed by my mentor to apply for graduation with the anticipation of that occurringIf that wasn't going to be possible I should have been told that they could not fulfill their obligation to provide me a quality education Final Consumer Response / [redacted] (3000, 11, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because my plan for completion requires a few weeks for approval by the Capella Psychology DepartmentMy dissertation has been completed and the delay was not a result of me not completing what I was required to do, but because of systemic failures of CapellaAccording to my mentor (employed by Capella) I only need a few weeks to obtain the approval and present my dissertation Final Business Response / [redacted] (4000, 13, 2015/12/07) */ December 7, To whom it may concern: We are responding to Ms [redacted] 's response to her complaint from case # [redacted] submitted to the Revdex.com on 12/1/Ms [redacted] is under the impression that she only has a few weeks left to complete her doctoral program, unfortunately that is not correctHer Milestone is currently under review by the school and there is no guarantee that the school will approve that milestone for her to move onFurthermore, if Ms [redacted] had not been administratively withdrawn and approval was granted, there would be no way to estimate when she would have completed the remaining milestones required from her programWe made every effort to make Ms [redacted] aware that she needed to be completely done with her program by the end of the summer termAgain; her final extension stated she was required to have her entire program completed, not be at a particular milestone at the end of the summer term We apologize for any frustration or hardship this circumstance may have caused Ms [redacted] Her request to complete her dissertation at Capella University will not be an option for Ms [redacted] A member of our team has consulted with her and encouraged her to contact the dissertation support department regarding how best to utilize the credits she has earnedWe encourage her to continue working with our academic advising team to pursue an alternate degree with the credits she has already earned towards her programPlease feel free to contact me if there are any further questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: [redacted] ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
To whom it may concern:? An additional criteria to be eligible for a tuition credit is that you attempt to contact your instructor, or in Ms [redacted] 's case her FlexPath coach, for an extension or to take a pause prior to entering the billing sessionAs there is no evidence or documentation she attempted to do this, she is not eligible for a tuition credit for the finial billing session charge on her accountWe would encourage Ms [redacted] to contact our business office to discuss options for resolving her balancePlease feel free to reach out with additional questions or concerns.? Regards,Joe Rennie |? Senior Learner Affairs Associate |? ? Capella University |? www.capella.edu? ? ? Phone: ###-###-####? |? Fax: ###-###-####? |? [redacted] , Minneapolis, MN?
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filled out the FERPA form onlineIf it was not done correctly I would like Capella to email me the correct formEmail is [redacted] @uj.edu Final Consumer Response / [redacted] (3000, 15, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] is referring to the wrong tuition credit formI submitted another one in August of I stated August in my complaint so I am not sure why [redacted] referenced the one from MayBeing that I continued to have issues, I discussed the content of the August complaint with my Advisor MrJeff [redacted] , he suggested I fill out the tuition credit request form again, which I didPer his instruction I emailed it to him to forward to the correct office/individualAgain this was mentioned in my complaint so I am not sure why Mr [redacted] ignored thatAttached is that form, it was submitted to Jeff [redacted] on August 15, via emailI also contacted Jeff by email asking for updates but he did not reply Final Business Response / [redacted] (4000, 17, 2015/12/15) */ December 15, To whom it may concern: This letter is in response to MsDeborah [redacted] 's complaint from case # [redacted] submitted on 12/4/Ms [redacted] is claiming that her tuition request was ignored and that she should be due a tuition credit based upon extra time and money that was spent to complete her program We apologize for any confusion, but the previously referenced credit request was the only one that was examined for Ms [redacted] Examining her entire account and situation with her dissertation, we cannot find any reason why there would be cause to offer her a tuition creditThe dissertation support team examined the work she did with her mentor and found no error on Capella's part that caused an extension of her program that would justify a request for a tuition credit We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , and if the information regarding her credit request denial was not clearly expressedPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] 's complaint is in regard the remaining balance due on his account from the Fall and Winter terms In response to Mr [redacted] ’s rejection of our complaint, we are attaching screenshots of the R2Tcalculations for each of the terms in which he still owes a balanceAgain; these balances are both for refunds that were sent to Mr [redacted] that he did not earn due to dropping his courses prior to earning his federal financial aid We apologize for any hardship or confusion this situation has caused Mr [redacted] , but the balance that is due to Capella is a result of him not completing enough of his courses to earn all of his financial aidWe encourage Mr [redacted] to continue working with our business office to arrange a suitable payment plan if he is unable to resolve the balance all at once, but we will not be taking any action to reduce the amount he currently owes for refunds sent to him that were not earnedPlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
January 4, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] Ms [redacted] ’s complaint states that we falsely advertised a $grant that she applied for and that we did not inform her that the grant disbursed equally over quarters? ? ? ? ? ? ? ? ? ? ? ? The location on our website where this grant is located can be found at the following address: https://www.capella.edu/tuition-financial-aid/scholarships-grants/scholarships-n...⇄ scholarship details clearly and specifically state that the scholarship is disbursed equally over seven consecutive quarters in the amount of $per quarterIf Ms [redacted] does not attend Capella for the full length of time the scholarship, for whatever reason, the unused portion of the scholarship will not disburseThe $Scholarship amount showing on Ms [redacted] ’s financial aid award is the total amount she is receiving in the 2016-aid yearAs she is receiving the $per quarter for three quarters, the total amount for the year is $? ? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship or confusion this situation has caused Ms [redacted] , but there was no misinformation or advertising given regarding the grant she applied for and is currently receivingWe will not be disbursing her grant in any manner other than the current $she is receivingPlease feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ ***corresponding document attached Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Thank you! Diane ***, PhD Learner Affairs Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/01) */ ***Signed 3rd Party authorization attached Final Business Response / [redacted] (1000, 16, 2015/09/18) */ The learner first enrolled in the EdD program in Fall Quarter (October-December) She progressed through the coursework phase and enrolled in the dissertation phase in October During the ensuing three quarters, she progressed in her dissertation planning through the initial steps (milestones) of research planning, ending in Spring Quarter (April-June) with Milestone 4, committee approval of her research plan On June 15, 2012, the learner submitted a credit authorization for the 2011-financial aid yearShe was notified later that day (June 15, 2012) that she had submitted the authorization for the incorrect year, and she was asked to re-submit the credit authorization for 2012-instead On July 18, 2012, the learner inquired regarding having her 2012-funds reallocated to the remaining two quarters in 2012, since she intended to enroll for those two quarters onlyOn July 20, the learner was alerted by Capella's financial aid office that she had only $remaining in Stafford loan eligibility before she reached her lifetime limit, and she was advised again to pursue alternate funding When her credit application was denied, her dissertation course enrollment for Summer Quarter was dropped and she incurred a balance for the quarter's tuition Two years later, in August 2014, the learner contacted the university, asking for assistance regarding resolving her balance and returning to her programOn 8/07/2014, as a good faith response to the learner's request, the learner's balance was credited for the full debt of $However, the learner's academic program had been completely restructured and rewritten at the beginning of 2014, and none of her 2009-completed courses could be applied to the current program Per Capella's Admissions Policy (Policy 2.01.01) learners who do not register for courses for four consecutive quarters are administratively withdrawn and must re-apply for admissionIf admitted, learners must meet the program specific requirements effective in the catalog current at the time of admissionThe learner attempted a second time in May of to be re-admitted to her academic program, but was again informed that her prior coursework did not align with the current EdD program requirements We do appreciate and share in the learner's disappointment regarding the effects of the learner delaying a return to her program; however, the Capella University's School of Education must abide by the changes in the EdD program structure that have been in place since the beginning of With sincere best wishes, Diane [redacted] Learner Affairs Capella University
December 2, To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint centers around the current balance due on his account and the administrative withdrawal that occurred as a result of that balance Mr [redacted] was enrolled at Capella in an undergraduate program in BusinessDuring the fall quarter, Mr [redacted] hit the federal limit for Title IV funding set by the Department of EducationDue to him hitting the limit in federal financial aid, he was not able to pay in full for the balance due on his accountAfter Mr [redacted] went two consecutive quarters without resolving this balance or being enrolled in courses, he was administratively withdrawn from the university We apologize for any hardship or confusion this situation has caused Mr [redacted] The balance on his account is due to the limits set by the Department of Education for federal Title IV funding and not due to any error or misinformation by CapellaIn order for Mr [redacted] to be re-enrolled at Capella University, he must first resolve his balance in fullPlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ ***Signed 3rd Party Authorization Attached Final Business Response / [redacted] (4000, 13, 2015/09/15) */ September 15, To whom it may concern: This letter is in response to Ms [redacted] 's most recent update on case # [redacted] that was entered on 9/14/Ms [redacted] is stating that she interacted with enrollment counselor Kelsey [redacted] in her initial conversations with Capella, and informed her that financial aid was the reason she needed to enroll at Capella due to her needing the financial aid to purchase a computerFrom her initial contact with Capella on 5/19/2015, we have no record of this information being discussed with a member of our enrollment services teamFrom the interactions and records we have on file, we see the root cause that led to Ms [redacted] 's discontinuation from Capella was that she did not have adequate access to a computer to be successful in her programWhile one of the many educational-related expenses that financial aid refunds may go towards is the purchase of a new computer, it is the learner's responsibility to maintain the access to internet needed to be successful in their programThey should not be dependent on financial aid refunds for the purposes of purchasing the technology required to be successful in their courseroomThe learner indicates several times in her most recent response that the main reason for her hardship was lack of access to a computer for the purposes of completing her courseworkWhile we attempt to make every accommodation necessary for students having difficult financial times, keeping the access to the courseroom necessary to be successful in their program is the sole responsibility of the learner We apologize again for the issues that arose from the minor delay in the disbursement of her financial aid, but this error would have been rectified within a reasonable amount of time had she persisted in her courseroomIf she would like to speak with our business office regarding the remaining balance on her account, they would be more than willing to work with her on an arrangement that is agreeable for both partiesPlease feel free to reach out to me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Final Consumer Response / [redacted] (2000, 17, 2015/09/22) */
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/06) */ Signed 3rd party authorization attached Final Consumer Response / [redacted] (3000, 15, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't resolve the constantly harassment nor do they realize they've received the payments from the bankruptcy and the case is closed and they're still sendin information trying to collect a debt which is not owed Final Business Response / [redacted] (4000, 19, 2016/01/27) */ ***corresponding document attached The remaining balance on her account is $after all of the payments made above, and we have not received any documentation that we were to write off any balance due to a bankruptcy she has filedOur business office would take care of that process if and when it occurs, so if the learner calls our business office at the number I included in her response, they can answer any questions she has ***copied and pasted from email
May 30, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] ’s complaint is that he is not eligible for a tuition credit for his Winter term, and has also been denied a request to the school for a change of mentor? ? ? ? ? ? ? ? ? ? ? ? As stated in our previous response, Mr [redacted] ’s third party documentation does not meet the criteria to receive a tuition creditThere is no indication from his healthcare provider that he experienced personal circumstances that impacted his ability to complete his coursework during the term for which he is requesting a creditFurthermore; there is no documentation in our record to support Mr [redacted] ’s claims that he repeatedly contacted the university without a responseDocumentation in his record shows that our advising team was diligent in responding to his requests and communications as they were receivedIf Mr [redacted] would like copies of his record showing the dates and times our advising team received and sent communication to him, he may send a request to [email protected]? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion this situation may have caused Mr [redacted] , but we will not be reviewing further request for a tuition credit as he does not meet the published criteriaWe encourage him to continue working with manager of Doctoral Success, DrJonathan ***, in his continued efforts to assist with his academic path moving forwardFeel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Senior Learner Affairs Associate Academic Affairs ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN
? I am rejecting this response because: Please see attached revised letter from my doctorHe wrote the day I first started seeing him for a different condition, not the condition that has disabled meHe has corrected his dates and revised the responseI apologize for the confusionMy word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter ***copied and pasted from email
I am rejecting this response because: Between May and June I have tried to contact Rightskill.Com and on I was able to get the names of Amy [redacted] - Program Manager ###-###-####, Tim [redacted] - Senior Director of Sourcing Solution ###-###-#### and Kristi [redacted] - Project Strategist of Sourcing Solutions through Capella University main number.On and around 5/25/I emailed Amy [redacted] .com and I asked her about the qualification criteria for the program that's listed on RIGHTSKILL.COM such as the FRONT END WEB DEVELOPMENT and SYSTEM ADMINISTRATION and later on about the INFORMATION SECURITYAmy [redacted] responded and CC Tim that in order for them to tell me if Im qualified or not I had to submit my resume to themI didn't submit my resume right away to them because all I needed was for them to tell me what their qualification criteria was (were)I told them that its not listed on the RIGHTSKILL.COM web site and because I was curiousThey again responded to me that I don't qualify because I refuse to submit my resume to them.In the meantime I have a son who is over years old, ( his name is [redacted] ) is unemployed currently and so I told him about itI told my son I don't really know what their qualifications criteria's were because its not listed on the web site and I'm trying to find outIt does say the online training are less than months and after training, after days it does say it guarantees you a jobIts an online training and it does say after days so it looks like the training are less than days each Anyway, I just told him to go ahead and apply for the Front End Web Development Program because he was interested in this oneAfter week he hasn't received any respond so I emailed Amy [redacted] at careerbuilder asking why they didnt even respondThey responded by telling me that the course "Front End Web Development " is already closed and that they claim they get in touch with him when it opens up againOf course I asked if that means if he will have to wait after days ( because its an online short term courses ) but they never respondedI was also interested in the SYSTEM ADMINISTRATION course so I submitted my resume to them as they told me a couple of weeks agoThey responded by telling me that I don't qualify without any type of explanationBecause of this I emailed them again asking why I don't qualify and to please give me an explanation of why I don't qualifyWhat I got instead is a reply from them telling me that they will no longer answer, or respond to my email and that they will now refuse to answer any of my questionSo basically they refuse to answer to tell me anythingI accidentally deleted some of my email so I'm only able to attached one from someone that I didnt even get I touch with
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter
Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have signed and faxed the informationThey say they cannot disclose private information, but yet, they have sold my information to two different companies trying to collect payment by threatening lawsuits, jail, etcPretty hypocritical Final Consumer Response / [redacted] (3000, 13, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I again faxed the 3rd copy release at 7:35am to [redacted] I will await further instructions Final Business Response / [redacted] (4000, 15, 2015/09/22) */ September 22, To whom it may concern: Former Capella learner [redacted] (learner ID# [redacted] ) was enrolled in two courses during the fall term that began on 10/7/2015: Sociological Theories of Crime for four credits and Interagency Collaboration of Significant Events for four creditsThe learner dropped her Interagency Collaboration of Significant Events course on 10/25/and dropped her Sociological Theories of Crime course on 10/without consulting with academic advising or financial aid regarding the impacts of such dropsAlthough Mrs [redacted] has made the claim she discussed having difficulty in her courses with someone at Capella, we have no record of any interaction with Mrs [redacted] between the time her course began on 10/7/and the dates she dropped her coursesOur first interaction with Mrs [redacted] was on 10/30/when she called the financial aid office to inquire about an email she received informing her that her financial aid award changedDuring that interaction, we informed Mrs [redacted] that her financial aid had been returned due to dropping her courses, and she acknowledged that she understood Upon dropping the courses, we were required by Department of Education regulations to proceed with a return of Title IV funds calculationPer that calculation and based upon her course participation, we were required to return her unearned portion of financial aid back to her lenderThe total amount that was returned to her lender as a result of this calculation was $This will reduce her overall loan debt with the loan servicer in question, but will remain a balance due directly to Capella We apologize for any confusion or distress this situation may have caused Mrs [redacted] Our business office will be more than willing to work with her to arrange a payment plan that is mutually beneficialPlease feel free to reach out to me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
July 1, To whom it may concern: This letter is in response to MrEdgar [redacted] complaint #Mr [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Based upon the information contained in the email chain between the Rightskill representative and Mr [redacted] , we informed him that the Information Security program he was interested in was not available in his area and that we would inform him when it was availableWe furthermore informed him several times that he first needed to submit a resume in order for us to inform him if he qualified for the program he was interested inIn regard to Mr [redacted] inquiries into a program for his son, we are not at liberty to share specific information regarding another applicant without a signed authorization to release informationAt several points during the communication process with Mr [redacted] , he was informed what was needed from him, and then informed that he did not meet the qualifications as the program was not in his areaMr [redacted] then continually responded to emails repeating previously asked questions that had already been addressedRightskill staff then had no choice but to inform him that they would no longer be responding to his communications We apologize for an inconvenience this situation may have caused Mr [redacted] , but unfortunately he is not qualified for the program he inquired about and Rightskill staff can no longer dedicate business resources to handling his inquiriesWe will reach out if the program of interest becomes available in his area, but please feel free to contact e with any additional questions or concerns Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA (1.888.227.3552) extFax: E-mail: J [redacted] Capella University Capella Tower South 6th Street, 9th Floor Minneapolis, MN www.capella.edu
July 1, To whom it may concern: This letter is in response to MrEdgar [redacted] complaint #Mr [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Unfortunately, we can find no record of MrDeguzman in our system except his application for admission to Capella University back in We do not have information on MrDeguzman regarding the www.rightskill.com website and will be unable to respond to any further complaints without additional informationMrGuzman states he has an email thread in regards to his complaint, but we were unable to see this information in his Revdex.com complaintIf MrDeguzman can respond with further information, we will further investigate the circumstances surrounding his complaint Regards Joseph Rennie Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: Toll Free: 1.888.CAPELLA (1.888.227.3552) extFax: E-mail: [email protected] Capella University Capella Tower South 6th Street, 9th Floor Minneapolis, MN www.capella.edu Tell us why here
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at 651-695-or scanned and emailed to Jesi Palmehn, Mediation Coordinator at [redacted] Thank you for your attention to the matter
April 8, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint from case # [redacted] submitted on 4/1/Ms [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella The balance due on Ms [redacted] ’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,I have consulted with our business office, and we would be willing to offer her a month payment plans with a monthly payment of approximately $This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount If Ms [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her accountPlease feel free to reach out with any additional questions or concernsJoseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: [redacted] Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Faced release of information today In addition to not providing the services they claimI was informed by my mentor to apply for graduation with the anticipation of that occurringIf that wasn't going to be possible I should have been told that they could not fulfill their obligation to provide me a quality education Final Consumer Response / [redacted] (3000, 11, 2015/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Because my plan for completion requires a few weeks for approval by the Capella Psychology DepartmentMy dissertation has been completed and the delay was not a result of me not completing what I was required to do, but because of systemic failures of CapellaAccording to my mentor (employed by Capella) I only need a few weeks to obtain the approval and present my dissertation Final Business Response / [redacted] (4000, 13, 2015/12/07) */ December 7, To whom it may concern: We are responding to Ms [redacted] 's response to her complaint from case # [redacted] submitted to the Revdex.com on 12/1/Ms [redacted] is under the impression that she only has a few weeks left to complete her doctoral program, unfortunately that is not correctHer Milestone is currently under review by the school and there is no guarantee that the school will approve that milestone for her to move onFurthermore, if Ms [redacted] had not been administratively withdrawn and approval was granted, there would be no way to estimate when she would have completed the remaining milestones required from her programWe made every effort to make Ms [redacted] aware that she needed to be completely done with her program by the end of the summer termAgain; her final extension stated she was required to have her entire program completed, not be at a particular milestone at the end of the summer term We apologize for any frustration or hardship this circumstance may have caused Ms [redacted] Her request to complete her dissertation at Capella University will not be an option for Ms [redacted] A member of our team has consulted with her and encouraged her to contact the dissertation support department regarding how best to utilize the credits she has earnedWe encourage her to continue working with our academic advising team to pursue an alternate degree with the credits she has already earned towards her programPlease feel free to contact me if there are any further questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: [redacted] ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
To whom it may concern:? An additional criteria to be eligible for a tuition credit is that you attempt to contact your instructor, or in Ms [redacted] 's case her FlexPath coach, for an extension or to take a pause prior to entering the billing sessionAs there is no evidence or documentation she attempted to do this, she is not eligible for a tuition credit for the finial billing session charge on her accountWe would encourage Ms [redacted] to contact our business office to discuss options for resolving her balancePlease feel free to reach out with additional questions or concerns.? Regards,Joe Rennie |? Senior Learner Affairs Associate |? ? Capella University |? www.capella.edu? ? ? Phone: ###-###-####? |? Fax: ###-###-####? |? [redacted] , Minneapolis, MN?
Initial Business Response / [redacted] (1000, 5, 2015/12/07) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I filled out the FERPA form onlineIf it was not done correctly I would like Capella to email me the correct formEmail is [redacted] @uj.edu Final Consumer Response / [redacted] (3000, 15, 2015/12/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Mr [redacted] is referring to the wrong tuition credit formI submitted another one in August of I stated August in my complaint so I am not sure why [redacted] referenced the one from MayBeing that I continued to have issues, I discussed the content of the August complaint with my Advisor MrJeff [redacted] , he suggested I fill out the tuition credit request form again, which I didPer his instruction I emailed it to him to forward to the correct office/individualAgain this was mentioned in my complaint so I am not sure why Mr [redacted] ignored thatAttached is that form, it was submitted to Jeff [redacted] on August 15, via emailI also contacted Jeff by email asking for updates but he did not reply Final Business Response / [redacted] (4000, 17, 2015/12/15) */ December 15, To whom it may concern: This letter is in response to MsDeborah [redacted] 's complaint from case # [redacted] submitted on 12/4/Ms [redacted] is claiming that her tuition request was ignored and that she should be due a tuition credit based upon extra time and money that was spent to complete her program We apologize for any confusion, but the previously referenced credit request was the only one that was examined for Ms [redacted] Examining her entire account and situation with her dissertation, we cannot find any reason why there would be cause to offer her a tuition creditThe dissertation support team examined the work she did with her mentor and found no error on Capella's part that caused an extension of her program that would justify a request for a tuition credit We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , and if the information regarding her credit request denial was not clearly expressedPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] 's complaint is in regard the remaining balance due on his account from the Fall and Winter terms In response to Mr [redacted] ’s rejection of our complaint, we are attaching screenshots of the R2Tcalculations for each of the terms in which he still owes a balanceAgain; these balances are both for refunds that were sent to Mr [redacted] that he did not earn due to dropping his courses prior to earning his federal financial aid We apologize for any hardship or confusion this situation has caused Mr [redacted] , but the balance that is due to Capella is a result of him not completing enough of his courses to earn all of his financial aidWe encourage Mr [redacted] to continue working with our business office to arrange a suitable payment plan if he is unable to resolve the balance all at once, but we will not be taking any action to reduce the amount he currently owes for refunds sent to him that were not earnedPlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
January 4, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] Ms [redacted] ’s complaint states that we falsely advertised a $grant that she applied for and that we did not inform her that the grant disbursed equally over quarters? ? ? ? ? ? ? ? ? ? ? ? The location on our website where this grant is located can be found at the following address: https://www.capella.edu/tuition-financial-aid/scholarships-grants/scholarships-n...⇄ scholarship details clearly and specifically state that the scholarship is disbursed equally over seven consecutive quarters in the amount of $per quarterIf Ms [redacted] does not attend Capella for the full length of time the scholarship, for whatever reason, the unused portion of the scholarship will not disburseThe $Scholarship amount showing on Ms [redacted] ’s financial aid award is the total amount she is receiving in the 2016-aid yearAs she is receiving the $per quarter for three quarters, the total amount for the year is $? ? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship or confusion this situation has caused Ms [redacted] , but there was no misinformation or advertising given regarding the grant she applied for and is currently receivingWe will not be disbursing her grant in any manner other than the current $she is receivingPlease feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/14) */ ***corresponding document attached Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Thank you! Diane ***, PhD Learner Affairs Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/01) */ ***Signed 3rd Party authorization attached Final Business Response / [redacted] (1000, 16, 2015/09/18) */ The learner first enrolled in the EdD program in Fall Quarter (October-December) She progressed through the coursework phase and enrolled in the dissertation phase in October During the ensuing three quarters, she progressed in her dissertation planning through the initial steps (milestones) of research planning, ending in Spring Quarter (April-June) with Milestone 4, committee approval of her research plan On June 15, 2012, the learner submitted a credit authorization for the 2011-financial aid yearShe was notified later that day (June 15, 2012) that she had submitted the authorization for the incorrect year, and she was asked to re-submit the credit authorization for 2012-instead On July 18, 2012, the learner inquired regarding having her 2012-funds reallocated to the remaining two quarters in 2012, since she intended to enroll for those two quarters onlyOn July 20, the learner was alerted by Capella's financial aid office that she had only $remaining in Stafford loan eligibility before she reached her lifetime limit, and she was advised again to pursue alternate funding When her credit application was denied, her dissertation course enrollment for Summer Quarter was dropped and she incurred a balance for the quarter's tuition Two years later, in August 2014, the learner contacted the university, asking for assistance regarding resolving her balance and returning to her programOn 8/07/2014, as a good faith response to the learner's request, the learner's balance was credited for the full debt of $However, the learner's academic program had been completely restructured and rewritten at the beginning of 2014, and none of her 2009-completed courses could be applied to the current program Per Capella's Admissions Policy (Policy 2.01.01) learners who do not register for courses for four consecutive quarters are administratively withdrawn and must re-apply for admissionIf admitted, learners must meet the program specific requirements effective in the catalog current at the time of admissionThe learner attempted a second time in May of to be re-admitted to her academic program, but was again informed that her prior coursework did not align with the current EdD program requirements We do appreciate and share in the learner's disappointment regarding the effects of the learner delaying a return to her program; however, the Capella University's School of Education must abide by the changes in the EdD program structure that have been in place since the beginning of With sincere best wishes, Diane [redacted] Learner Affairs Capella University
December 2, To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint centers around the current balance due on his account and the administrative withdrawal that occurred as a result of that balance Mr [redacted] was enrolled at Capella in an undergraduate program in BusinessDuring the fall quarter, Mr [redacted] hit the federal limit for Title IV funding set by the Department of EducationDue to him hitting the limit in federal financial aid, he was not able to pay in full for the balance due on his accountAfter Mr [redacted] went two consecutive quarters without resolving this balance or being enrolled in courses, he was administratively withdrawn from the university We apologize for any hardship or confusion this situation has caused Mr [redacted] The balance on his account is due to the limits set by the Department of Education for federal Title IV funding and not due to any error or misinformation by CapellaIn order for Mr [redacted] to be re-enrolled at Capella University, he must first resolve his balance in fullPlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ ***Signed 3rd Party Authorization Attached Final Business Response / [redacted] (4000, 13, 2015/09/15) */ September 15, To whom it may concern: This letter is in response to Ms [redacted] 's most recent update on case # [redacted] that was entered on 9/14/Ms [redacted] is stating that she interacted with enrollment counselor Kelsey [redacted] in her initial conversations with Capella, and informed her that financial aid was the reason she needed to enroll at Capella due to her needing the financial aid to purchase a computerFrom her initial contact with Capella on 5/19/2015, we have no record of this information being discussed with a member of our enrollment services teamFrom the interactions and records we have on file, we see the root cause that led to Ms [redacted] 's discontinuation from Capella was that she did not have adequate access to a computer to be successful in her programWhile one of the many educational-related expenses that financial aid refunds may go towards is the purchase of a new computer, it is the learner's responsibility to maintain the access to internet needed to be successful in their programThey should not be dependent on financial aid refunds for the purposes of purchasing the technology required to be successful in their courseroomThe learner indicates several times in her most recent response that the main reason for her hardship was lack of access to a computer for the purposes of completing her courseworkWhile we attempt to make every accommodation necessary for students having difficult financial times, keeping the access to the courseroom necessary to be successful in their program is the sole responsibility of the learner We apologize again for the issues that arose from the minor delay in the disbursement of her financial aid, but this error would have been rectified within a reasonable amount of time had she persisted in her courseroomIf she would like to speak with our business office regarding the remaining balance on her account, they would be more than willing to work with her on an arrangement that is agreeable for both partiesPlease feel free to reach out to me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Final Consumer Response / [redacted] (2000, 17, 2015/09/22) */
Initial Business Response / [redacted] (1000, 5, 2016/01/04) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/06) */ Signed 3rd party authorization attached Final Consumer Response / [redacted] (3000, 15, 2016/01/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) It doesn't resolve the constantly harassment nor do they realize they've received the payments from the bankruptcy and the case is closed and they're still sendin information trying to collect a debt which is not owed Final Business Response / [redacted] (4000, 19, 2016/01/27) */ ***corresponding document attached The remaining balance on her account is $after all of the payments made above, and we have not received any documentation that we were to write off any balance due to a bankruptcy she has filedOur business office would take care of that process if and when it occurs, so if the learner calls our business office at the number I included in her response, they can answer any questions she has ***copied and pasted from email
May 30, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] ’s complaint is that he is not eligible for a tuition credit for his Winter term, and has also been denied a request to the school for a change of mentor? ? ? ? ? ? ? ? ? ? ? ? As stated in our previous response, Mr [redacted] ’s third party documentation does not meet the criteria to receive a tuition creditThere is no indication from his healthcare provider that he experienced personal circumstances that impacted his ability to complete his coursework during the term for which he is requesting a creditFurthermore; there is no documentation in our record to support Mr [redacted] ’s claims that he repeatedly contacted the university without a responseDocumentation in his record shows that our advising team was diligent in responding to his requests and communications as they were receivedIf Mr [redacted] would like copies of his record showing the dates and times our advising team received and sent communication to him, he may send a request to [email protected]? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion this situation may have caused Mr [redacted] , but we will not be reviewing further request for a tuition credit as he does not meet the published criteriaWe encourage him to continue working with manager of Doctoral Success, DrJonathan ***, in his continued efforts to assist with his academic path moving forwardFeel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Senior Learner Affairs Associate Academic Affairs ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN
? I am rejecting this response because: Please see attached revised letter from my doctorHe wrote the day I first started seeing him for a different condition, not the condition that has disabled meHe has corrected his dates and revised the responseI apologize for the confusionMy word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Please see attached document containing the response to Mr [redacted] ' complaint
Initial Business Response / [redacted] (1000, 5, 2015/08/31) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter ***copied and pasted from email
I am rejecting this response because: Between May and June I have tried to contact Rightskill.Com and on I was able to get the names of Amy [redacted] - Program Manager ###-###-####, Tim [redacted] - Senior Director of Sourcing Solution ###-###-#### and Kristi [redacted] - Project Strategist of Sourcing Solutions through Capella University main number.On and around 5/25/I emailed Amy [redacted] .com and I asked her about the qualification criteria for the program that's listed on RIGHTSKILL.COM such as the FRONT END WEB DEVELOPMENT and SYSTEM ADMINISTRATION and later on about the INFORMATION SECURITYAmy [redacted] responded and CC Tim that in order for them to tell me if Im qualified or not I had to submit my resume to themI didn't submit my resume right away to them because all I needed was for them to tell me what their qualification criteria was (were)I told them that its not listed on the RIGHTSKILL.COM web site and because I was curiousThey again responded to me that I don't qualify because I refuse to submit my resume to them.In the meantime I have a son who is over years old, ( his name is [redacted] ) is unemployed currently and so I told him about itI told my son I don't really know what their qualifications criteria's were because its not listed on the web site and I'm trying to find outIt does say the online training are less than months and after training, after days it does say it guarantees you a jobIts an online training and it does say after days so it looks like the training are less than days each Anyway, I just told him to go ahead and apply for the Front End Web Development Program because he was interested in this oneAfter week he hasn't received any respond so I emailed Amy [redacted] at careerbuilder asking why they didnt even respondThey responded by telling me that the course "Front End Web Development " is already closed and that they claim they get in touch with him when it opens up againOf course I asked if that means if he will have to wait after days ( because its an online short term courses ) but they never respondedI was also interested in the SYSTEM ADMINISTRATION course so I submitted my resume to them as they told me a couple of weeks agoThey responded by telling me that I don't qualify without any type of explanationBecause of this I emailed them again asking why I don't qualify and to please give me an explanation of why I don't qualifyWhat I got instead is a reply from them telling me that they will no longer answer, or respond to my email and that they will now refuse to answer any of my questionSo basically they refuse to answer to tell me anythingI accidentally deleted some of my email so I'm only able to attached one from someone that I didnt even get I touch with
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter
Initial Business Response / [redacted] (1000, 7, 2015/09/14) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 9, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have signed and faxed the informationThey say they cannot disclose private information, but yet, they have sold my information to two different companies trying to collect payment by threatening lawsuits, jail, etcPretty hypocritical Final Consumer Response / [redacted] (3000, 13, 2015/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I again faxed the 3rd copy release at 7:35am to [redacted] I will await further instructions Final Business Response / [redacted] (4000, 15, 2015/09/22) */ September 22, To whom it may concern: Former Capella learner [redacted] (learner ID# [redacted] ) was enrolled in two courses during the fall term that began on 10/7/2015: Sociological Theories of Crime for four credits and Interagency Collaboration of Significant Events for four creditsThe learner dropped her Interagency Collaboration of Significant Events course on 10/25/and dropped her Sociological Theories of Crime course on 10/without consulting with academic advising or financial aid regarding the impacts of such dropsAlthough Mrs [redacted] has made the claim she discussed having difficulty in her courses with someone at Capella, we have no record of any interaction with Mrs [redacted] between the time her course began on 10/7/and the dates she dropped her coursesOur first interaction with Mrs [redacted] was on 10/30/when she called the financial aid office to inquire about an email she received informing her that her financial aid award changedDuring that interaction, we informed Mrs [redacted] that her financial aid had been returned due to dropping her courses, and she acknowledged that she understood Upon dropping the courses, we were required by Department of Education regulations to proceed with a return of Title IV funds calculationPer that calculation and based upon her course participation, we were required to return her unearned portion of financial aid back to her lenderThe total amount that was returned to her lender as a result of this calculation was $This will reduce her overall loan debt with the loan servicer in question, but will remain a balance due directly to Capella We apologize for any confusion or distress this situation may have caused Mrs [redacted] Our business office will be more than willing to work with her to arrange a payment plan that is mutually beneficialPlease feel free to reach out to me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
July 1, To whom it may concern: This letter is in response to MrEdgar [redacted] complaint #Mr [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Based upon the information contained in the email chain between the Rightskill representative and Mr [redacted] , we informed him that the Information Security program he was interested in was not available in his area and that we would inform him when it was availableWe furthermore informed him several times that he first needed to submit a resume in order for us to inform him if he qualified for the program he was interested inIn regard to Mr [redacted] inquiries into a program for his son, we are not at liberty to share specific information regarding another applicant without a signed authorization to release informationAt several points during the communication process with Mr [redacted] , he was informed what was needed from him, and then informed that he did not meet the qualifications as the program was not in his areaMr [redacted] then continually responded to emails repeating previously asked questions that had already been addressedRightskill staff then had no choice but to inform him that they would no longer be responding to his communications We apologize for an inconvenience this situation may have caused Mr [redacted] , but unfortunately he is not qualified for the program he inquired about and Rightskill staff can no longer dedicate business resources to handling his inquiriesWe will reach out if the program of interest becomes available in his area, but please feel free to contact e with any additional questions or concerns Regards, Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA (1.888.227.3552) extFax: E-mail: J [redacted] Capella University Capella Tower South 6th Street, 9th Floor Minneapolis, MN www.capella.edu
July 1, To whom it may concern: This letter is in response to MrEdgar [redacted] complaint #Mr [redacted] complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Unfortunately, we can find no record of MrDeguzman in our system except his application for admission to Capella University back in We do not have information on MrDeguzman regarding the www.rightskill.com website and will be unable to respond to any further complaints without additional informationMrGuzman states he has an email thread in regards to his complaint, but we were unable to see this information in his Revdex.com complaintIf MrDeguzman can respond with further information, we will further investigate the circumstances surrounding his complaint Regards Joseph Rennie Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: Toll Free: 1.888.CAPELLA (1.888.227.3552) extFax: E-mail: [email protected] Capella University Capella Tower South 6th Street, 9th Floor Minneapolis, MN www.capella.edu Tell us why here