Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because Capella has never addressed its problemsThis entire issue began from the very beginning of my experience with CapellaCapella has NEVER EVER accepted any responsibility for the lack of tutors for Stats the FIRST and SECOND time I took it The delay led to all the problems since The FLEX PROGRAM was rolled out before it was ready, I believedI think it would behoove the Revdex.com to find out how many people took and passed the GenPsych Flex program in its entirety during the time time I enrolled with my first class with CapellaIt was glitchy and slow and delayed my progress, but Inferential Stats was what really sent my whole program into a tail spin I had a limited window of time to complete my Masters before relatives in my life were going to need caregivingI was assured there were tutors, SMOOTH RUNNNING websites, and there was no reason someone of my intellect and proven academic history could not complete it in a timely mannerI pointed out the programs' problems regularly, but foolishly kept hoping it would get better.PLEASE NOTE that I was REJECTED from the FLEX PATh program, but Capella took LONGER THAN THEY PROMISED to address my grievancesI have the dates and recordsTHE DELAY AND DENY tactics holds students of good will and ability to be stuck into the program longerI can only presume this is to make more moneyI am shocked at the shoddiness I found from a REGIONALLY ACCREDITED institutionAttached is an explanation and some artifacts of many I have, to point out problems
? I am rejecting this response because:This is information I've already stated and the basis of this complaintIf the university had students enrolled in a doctoral program that was retired and not even worthy of a lessor masters degree the students should have been informed and afforded the opportunity to have their tuition refundedThe current excuse is unacceptable!
March 7, To whom it may concern: This letter is in response to Mrs [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is in regard the remaining balance due on her account from the Spring term In response to Ms [redacted] ’s rejection of our response, we are attaching a screen shot showing that she dropped her course on 5/3/Ms [redacted] would have been required to drop her course prior to 4/24/to be eligible for any refund of the course charge for the Spring termIn addition; there were outreach attempts from our advising team on 4/3/15, 4/21/15, and 4/23/with no response from Ms [redacted] Instead of dropping her course prior to the drop date, she dropped after her financial aid and refund disbursed to her account on 4/ We apologize for any hardship or confusion this situation has caused Ms [redacted] , but the balance that is due to Capella is a result of her not completing enough of her course to earn all of her financial aidWe encourage Ms [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at once, but we will not be taking any action to reduce the amount due on her account due to dropping after the drop deadlinePlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] M, Mediation Coordinator at [redacted] Thank you for your attention to the matter
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] ***, Mediation Coordinator at [redacted] Thank you for your attention to the matter
December 21st, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experienceHowever; this balance is a result of Guided Path courses taken during the summer term in which she dropped the courses after the drop dateIn regards to Ms [redacted] ’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms [redacted] several times and there has been no error found that resulted in her inability to be successful? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship this situation may have caused Ms [redacted] , but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policyWe will not be taking action to reduce her balance or cease collection activityWe encourage Ms [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification? Regards,
? I am rejecting this response because:All of the financial aid was returned BEFORE I withdrew from my program and I withdrew from the program because they took away my financial aidLook at my withdrawal date and all of the emails I have exchanged with the business office, financial aid, my coach, and learnet affairsIf you'd like to see all of the emails I'd be happy to send them to you.?
To whom it may concern: This letter is in response to Ms [redacted] s complaint # [redacted] Ms [redacted] ’s complaint centers around a past due balance of over $5,due to an unexpected medical circumstance for which she sought a tuition credit to cover the past due balance Through our Campus portal, learners can access a webpage that contains the list of criteria required for a tuition credit request to be reviewed by Learner AffairsIn this circumstance, documentation required for consideration of a credit regarding a major medical issue includes: Their written statement describing the unexpected medical emergency and how the situation impacted your participation in course(s); andTheir healthcare provider’s statement, written on letterhead and signed, that specifies the dates during which they were unable to participate in their course(s) While Ms [redacted] ’s provided medical documentation relative to her unexpected medical circumstance, her tuition credit request was denied as her healthcare provider’s statement failed to explain the specific dates she was unable to participate in her course due to her unexpected medical circumstance as required by our criteria Ms [redacted] ’s submitted a revised healthcare provider’s statement to Learner Affairs on May 13th, 2016, however, our records indicate that Ms [redacted] ’s was actively participating in her courses contrary to the dates listed on her third-party healthcare documentation We apologize for any hardship or confusion this situation has caused Ms [redacted] sTo aid in the Ms [redacted] ’s permanent separation from the University, we are offering a one-time good faith tuition credit in the amount of $2,to be applied to her account balanceHowever, Ms [redacted] s is still responsible the remaining balance on her account Please feel free to reach out with any additional questions or concerns Regards, Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
February 14th, 2018? To whom it may concern:? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that she has a balance due for a course she dropped and did not participate in.Ms [redacted] was in an undergraduate business program and enrolled in BUS?" Legal Issues in Human Resource Management on April 4th, After the course began on April 10th, Ms [redacted] fully participated in the Unit activities on April 14thAlthough Ms [redacted] states she did not participate, she included the following courseroom posting, complete with citations and feedback from the instructor:? I live and work in Virginia, in the state of Virginia there are over eight million peopleLike any state the cost of living varies throughout VirginiaI live in the Washington Metropolitan area which includes northern Virginia, Maryland and Washington, DCOne of the notable happening in the metropolitan area is the opening of MGM Casino in MarylandAccording to the Bureau of Labor Statistics there was a 5.4% growth in leisure and hospitality jobs and I strongly believe this had a lot to do with the casinoWashington, DC had an unemployment rate of 5.4% which was the highest in the metro areaI can say this has a lot to do with the federal hiring freeze and layoffsIn the town I live in there is a lot of housing developments underwayIn looking at the census search I can see that over three hundred thousand properties are vacantMost of the properties that are for sale are priced at a point where you can get a new development built for the same price.? References: Center for New Media and Promotions (C2PO)(2009, October 21)US Census Bureau CensusRetrieved April 14, 2017, from https://www.census.gov/2010census/? Unemployment in the Washington Area by County ?" December : Mid?"Atlantic Information Office(n.d.)Retrieved April 14, 2017, from https://www.bls.gov/regions/mid-atlantic/news-release/unemployment_washingtondc....⇄ This post demonstrates that Ms [redacted] did not simply log in to the course, but actively participated by posting the graded discussion requirementMs [redacted] then self-withdrew from the course on April 23rd, In accordance with our tuition and fees refund policy, there is no refund for a course dropped after the second Friday of the term, or 4/21/in this instance.? We apologize for any hardship or delays this situation may have caused Ms [redacted] , but the balance on her account is accurate per the tuition and fees refund scheduleWe encourage Ms [redacted] to reach out to our business office to discuss options for resolving her balanceFeel free to reach out with any additional questions or concerns.? Regards,Joe [redacted] Senior Learner Affairs AssociateAcademic Affairs
I am rejecting this response because: They are certainly generous with other peoples’ money, especially the US Department of EducationIn my case, Capella is trying to defraud me because a computer was necessary for admission that they implied was a promotional offer and would be refunded upon purchaseI relied on that even though they don't admit it nowThey deceived me and confused me with changing expensive degree programs for which I was unqualified by their own admission policy Plus, the Federal government was the lender and my balance with them is zero only because I threatened to complain to their OmbudsmanIf Capella continues without satisfactory Revdex.com settlement of discontinuing collection, a formal complaint will be filed in Pennsylvania under the Unfair Trade Practices & Consumer Protection Law, and a complaint with the Minnesota Attorney General for fraudFinally, if they do report this to any credit bureau, a complaint will be filed with the Federal Trade Commission that handles these kinds of collection disputesyours truly, [redacted]
May 16th, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ***’s complaint # [redacted] The nature of Ms***’s complaint is that she was not informed of her remaining Federal Financial Aid eligibility and does not have enough funds available to complete her program ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] enrolled in the BS Psychology undergraduate program in the Spring of It is the expectation of all enrolling learners to be aware of how much remaining financial aid eligibilityAlthough we can and do assist learners in researching their financial aid eligibility, the responsibility of ensuring they have not exceeding federal borrowing limits resides with the learner? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Although Ms [redacted] is responsible for ensuring she has the available financial aid to complete her degree, we are willing to offer her a tuition credit for her final term of enrollment in a good-faith effort to aid in her separation from the UniversityWe will apply a tuition credit in the amount of $2,Ms [redacted] will be responsible for returning the financial aid refund she was sent for the term in the amount of $1,765.00, which Capella was required to send back to the Department of Education per Title IV regulationsAs she did not complete enough of her courses that term to earn her financial aid, she is responsible for returning these funds? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion this situation has caused, but the university feels this is a mutually beneficial offer to assist Ms [redacted] in separating from Capella UniversityPlease do not hesitate to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Senior Learner Affairs Associate Academic Affairs ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu ?
July 26, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’ complaint # [redacted] Ms [redacted] ’ complaint states that she was charged for a course at Capella that she never attendedMs [redacted] does currently have a case open with our records and enrollment team, and they are working on gathering the information she has requestedMs [redacted] has been made aware that these requests can take up to days to processThe following are responses to each one of Ms [redacted] ’ questions indicated in her most recent Revdex.com messageIf the information is not accessible at this time, we will indicate that the information will be contained within her records request when the information is availableCapella’s response to Ms [redacted] ’ questions are highlighted in BOLD: ? ? ? ? ? ? ? ? ? ? ? Did Capella University receive my financial aid award from the Department of Education? ? If the answer is yes, then please indicate the following: - There were no financial aid funds received or disbursed for the winter termIs there a policy in place regarding dropping or withdrawing from a course? ? If yes, please indicate the following: ? ? ? aThe exact name and policy number University policy ?" Tuition and Fees Refunds ? ? ? bThe exact dates of time-frames and percentage of money, if still owed by the learner Withdrawal or Drop ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Date Tuition From the Class Start ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Date Refund Through fifth calendar day ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 100% 6?"calendar days ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 75% Remainder of the term No refund ? ? ? cHow is the learner notified if they personal drop or withdraw from a course? By email if dropped for non-engagement; no additional notification sent if they withdraw themselves or request to be dropped by academic advisingMs [redacted] withdrew herself on 1/21/? ? ? dHow is the learner notified if they have been administratively withdrawn from a course? Please refer to answer from question 2.C What does Capella University have as my withdraw date? ? Please indicate the method used to withdraw along with the timePlease refer to answer from question 2.C Was the course dropped by myself or was I administratively withdrawn from the course due to non-participation? Please refer to answer from question 2.C Was there a balance due on my account? If yes, please indicate the following: ? ? ? aWhat was the total amount that was due on my account upon withdrawing from the course? $3,? ? ? bWhen I was notified that there was a balance 'still owed' on the account? ? Please indicate the date and the method of contactFirst attempts in our records indicate learner was emailed by the financial aid department on 3/13/regarding balance ? ? ? cWhen was I notified that there was a balance 'past due' on the account? ? Please indicate the date and the method of contactLearner was contacted by the business office in April and May of and notified that account was past dueThis is indicated by interactions with our business officeLearner was then notified by the business office in June of that her account balance must be resolved in full by 7/25/to prevent further collection or adverse credit activity? ? ? dWho attempted to 'collect on the unpaid balance'? Capella Business Office ? ? ? eIf I was notified by a collection company, is the collection company in-house or outsourced? Third-party collection agency Why does my online account through iGuide show that my application is 'incomplete'? Ms [redacted] was a conditional admit until financial aid could verify NSLDS informationAs she did not stay enrolled long enough to be eligible for FA, this status never changedHow was I conditionally admitted to Capella University without official transcripts or without the transcripts even being ordered? Please refer to answer from question Were my Official Transcripts and confirmation of my degrees requested from the universities that I had attended? ? If yes, please indicate the following: ? ? ? aWhat was the date that they were requested? This information will be included in a records request if Ms [redacted] indicated as such? ? ? bWhat date was the requested information received? This information will be included in a records request if Ms [redacted] indicated as suchWhy was I told by my Lead Enrollment Counselor that in order to be able to order books/materials, I had to accept my financial award 'immediately' (only to find out that all of the materials would be included in my tuition)? The financial aid award would have needed to be accepted if Ms [redacted] was planning on utilizing a book voucher advance from her financial aid refundMs [redacted] did not oto the book voucher program and has no charge on her account for a book voucher advance? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion or frustration this situation may have caused Ms [redacted] , but research of her complaint verifies that she did actively participate in the winter term she was registered for and was charged correctly based upon the published tuition and fees refund policyWhile we are still working on her records request within the timeframe indicated, we will not be taking any further action regarding the balance from the winter term as all actions taken were done so with strict adherence to university policyPlease feel free to reach out if there are any additional questions or concerns ? Regards, ? ? Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu ?
I am rejecting this response because: Please see attached revised letter from my doctorHe wrote the day I first started seeing him for a different condition, not the condition that has disabled meHe has corrected his dates and revised the responseI apologize for the confusionMy word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/18) */ Capella University is jeopardizing my graduate education and not a professional university!! I have filed complaints about Capella late last year with one of the same issues, which is financial aid problemsI had to file these complaints in order for the school to give me my money (tuition disbursements from financial aid)This was a problem that first occurred from September to just before December last yearTheir alleged "IT issue" is still not fixed, causing my account wth the school to be in owing balance when it shouldn't be as well as me not receiving my disbursement againI have one coming up in the first week of March and their issue is still not solvedThe most recent issue with them is currently, I got dropped from my current course (while no one emailed, called or anything to tell me this; I found out myself by logging on trying to see my graded paper and seeing I was no longer registeredI called the school Wednesday 2/17/to ask why and they told me it's because my account has a balanceThis balance is first of all, not my fault as financial aid/fafsa covers this and the school shouldn't be holding me liable for that because of an IT issue on their end that's been going on for monthsSecondly, I am now having to out my education on hold because of this issue, not being able to continue my graduate degree workI am absolutely furious with this school at this pointI either want them to fix this course problem and get me my disbursement in the first week of March, or to credit me back a portion of ,y education so I can go elsewhereThis is just ridiculous and I have never had problems with a college/university like themI will also take the necessary next steps to get this solved with one of these options if I need to I am wanting a refund of a portion of my expenses/education that I've wasted and dealt with being at this schoolI also want them to give me my financial aid disbursement due in the first week of March which is supposed to be $1, ***copied and pasted from duplicate complaint filed 02/18/ Final Business Response / [redacted] (4000, 17, 2016/02/29) */ To whom it may concern: This letter is in response to Ms [redacted] 's complaint # [redacted] Ms [redacted] 's complaint centers around the delay in getting her FlexPath financial aid disbursement and refund When Ms [redacted] moved into her second Payment Period in August, we were not able to disburse financial aid to her due to what we refer to internally as the "hard close issue" This issue persisted through her entire payment period 2, so the week before Thanksgiving we reached out and offered her a Financial Aid Refund Advance for Billing Sessions & in the amount of $2, She then finished up payment period on 2/4/2016, and moved into Academic Year and was again charged tuition Recently, we were able to determine that her disbursement issues were related to how our third-party FlexPath financial aid vendor was reading (or not reading) the weeks she attended in a course she failed We were able to correct this misread in the system, and we actually disbursed her financial aid from all past due billing sessions on 2/23/ This effectively covered any balances she had on her account from the first academic year, and her current charges from the second academic year She now also has an additional refund processing out to her direct deposit account for $1,as of today, 2/25/ We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] We do not anticipate that there will be any further technical issues or delays in the disbursement of her financial aidPlease feel free to contact me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Final Consumer Response / [redacted] (2000, 19, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a refund of $1,Hoping that this will be the last of any more problems with this school as I habe never encountered anything like thisThis school has been nothing but stress and headache for the last months and seems lile a resolution or quick fix to my complaints only happen when I file complaints against them
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Thank you for your attention to the matter
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Thank you! Diane ***, PhD Learner Affairs ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It won't make a difference if written consent is givenI know how this will work and there is nothing that I can say or do that will change this business's objectiveI will continue to discourage other potential learners from attending this university
Dear ***, Please find Capella’s initial response to the complaint filed by Ms [redacted] below along with the requested 3rd party release form and fax cover sheetCapella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non¿directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at ***[redacted] @thefirstRevdex.com.org Thank you for your attention to the matterPlease feel free to reach out to me with any further questions or concerns Regards, Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu ? ? ?
November 1, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ***’s complaint # [redacted] Ms***’s complaint centers around the balance on her account due to a lack of financial aid toward the end of her program with CapellaThis balance is currently preventing the release of her official transcript? During the 2015-financial aid year, Ms [redacted] hit the annual limit on Stafford loans as determined by the Department of Education, which is currently set at $12,for students in their 3rd year and beyondEven with the addition of $2,in grant money, the charges in tuition were greater than the financial aid available due to the amount of undergraduate credits Ms [redacted] took within the financial aid yearHad a portion of those credits been taken in the 2016-financial aid year, there would have been further Stafford funding availableAs it stands, the difference between the charges in tuition and the aid Ms [redacted] had available was $That $is the current remaining balance on her account and is preventing the release of her official transcript ? ? ? ? ? ? ? ? ? ? ? ? I have consulted with our business office, and we would be willing to allow the release of Ms***’s official transcript under certain conditionsIn the event a learner cannot resolve a balance in full, a formal payment plan is certainly an option.? To make an exception to the full resolution requirement in order to allow release of her transcript, this plan needs to be on file and a Ms [redacted] has to have made the first payment in said planIf Ms [redacted] is agreeable to these terms, I encourage her to reach out to our business office at ###-###-####? Please feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
I am rejecting this response because Capella has never addressed its problemsThis entire issue began from the very beginning of my experience with CapellaCapella has NEVER EVER accepted any responsibility for the lack of tutors for Stats the FIRST and SECOND time I took it The delay led to all the problems since The FLEX PROGRAM was rolled out before it was ready, I believedI think it would behoove the Revdex.com to find out how many people took and passed the GenPsych Flex program in its entirety during the time time I enrolled with my first class with CapellaIt was glitchy and slow and delayed my progress, but Inferential Stats was what really sent my whole program into a tail spin I had a limited window of time to complete my Masters before relatives in my life were going to need caregivingI was assured there were tutors, SMOOTH RUNNNING websites, and there was no reason someone of my intellect and proven academic history could not complete it in a timely mannerI pointed out the programs' problems regularly, but foolishly kept hoping it would get better.PLEASE NOTE that I was REJECTED from the FLEX PATh program, but Capella took LONGER THAN THEY PROMISED to address my grievancesI have the dates and recordsTHE DELAY AND DENY tactics holds students of good will and ability to be stuck into the program longerI can only presume this is to make more moneyI am shocked at the shoddiness I found from a REGIONALLY ACCREDITED institutionAttached is an explanation and some artifacts of many I have, to point out problems
? I am rejecting this response because:This is information I've already stated and the basis of this complaintIf the university had students enrolled in a doctoral program that was retired and not even worthy of a lessor masters degree the students should have been informed and afforded the opportunity to have their tuition refundedThe current excuse is unacceptable!
March 7, To whom it may concern: This letter is in response to Mrs [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is in regard the remaining balance due on her account from the Spring term In response to Ms [redacted] ’s rejection of our response, we are attaching a screen shot showing that she dropped her course on 5/3/Ms [redacted] would have been required to drop her course prior to 4/24/to be eligible for any refund of the course charge for the Spring termIn addition; there were outreach attempts from our advising team on 4/3/15, 4/21/15, and 4/23/with no response from Ms [redacted] Instead of dropping her course prior to the drop date, she dropped after her financial aid and refund disbursed to her account on 4/ We apologize for any hardship or confusion this situation has caused Ms [redacted] , but the balance that is due to Capella is a result of her not completing enough of her course to earn all of her financial aidWe encourage Ms [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at once, but we will not be taking any action to reduce the amount due on her account due to dropping after the drop deadlinePlease feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] M, Mediation Coordinator at [redacted] Thank you for your attention to the matter
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] ***, Mediation Coordinator at [redacted] Thank you for your attention to the matter
December 21st, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experienceHowever; this balance is a result of Guided Path courses taken during the summer term in which she dropped the courses after the drop dateIn regards to Ms [redacted] ’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms [redacted] several times and there has been no error found that resulted in her inability to be successful? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship this situation may have caused Ms [redacted] , but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policyWe will not be taking action to reduce her balance or cease collection activityWe encourage Ms [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification? Regards,
? I am rejecting this response because:All of the financial aid was returned BEFORE I withdrew from my program and I withdrew from the program because they took away my financial aidLook at my withdrawal date and all of the emails I have exchanged with the business office, financial aid, my coach, and learnet affairsIf you'd like to see all of the emails I'd be happy to send them to you.?
Attached is my 3rd Party Form.?
To whom it may concern: This letter is in response to Ms [redacted] s complaint # [redacted] Ms [redacted] ’s complaint centers around a past due balance of over $5,due to an unexpected medical circumstance for which she sought a tuition credit to cover the past due balance Through our Campus portal, learners can access a webpage that contains the list of criteria required for a tuition credit request to be reviewed by Learner AffairsIn this circumstance, documentation required for consideration of a credit regarding a major medical issue includes: Their written statement describing the unexpected medical emergency and how the situation impacted your participation in course(s); andTheir healthcare provider’s statement, written on letterhead and signed, that specifies the dates during which they were unable to participate in their course(s) While Ms [redacted] ’s provided medical documentation relative to her unexpected medical circumstance, her tuition credit request was denied as her healthcare provider’s statement failed to explain the specific dates she was unable to participate in her course due to her unexpected medical circumstance as required by our criteria Ms [redacted] ’s submitted a revised healthcare provider’s statement to Learner Affairs on May 13th, 2016, however, our records indicate that Ms [redacted] ’s was actively participating in her courses contrary to the dates listed on her third-party healthcare documentation We apologize for any hardship or confusion this situation has caused Ms [redacted] sTo aid in the Ms [redacted] ’s permanent separation from the University, we are offering a one-time good faith tuition credit in the amount of $2,to be applied to her account balanceHowever, Ms [redacted] s is still responsible the remaining balance on her account Please feel free to reach out with any additional questions or concerns Regards, Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
February 14th, 2018? To whom it may concern:? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that she has a balance due for a course she dropped and did not participate in.Ms [redacted] was in an undergraduate business program and enrolled in BUS?" Legal Issues in Human Resource Management on April 4th, After the course began on April 10th, Ms [redacted] fully participated in the Unit activities on April 14thAlthough Ms [redacted] states she did not participate, she included the following courseroom posting, complete with citations and feedback from the instructor:? I live and work in Virginia, in the state of Virginia there are over eight million peopleLike any state the cost of living varies throughout VirginiaI live in the Washington Metropolitan area which includes northern Virginia, Maryland and Washington, DCOne of the notable happening in the metropolitan area is the opening of MGM Casino in MarylandAccording to the Bureau of Labor Statistics there was a 5.4% growth in leisure and hospitality jobs and I strongly believe this had a lot to do with the casinoWashington, DC had an unemployment rate of 5.4% which was the highest in the metro areaI can say this has a lot to do with the federal hiring freeze and layoffsIn the town I live in there is a lot of housing developments underwayIn looking at the census search I can see that over three hundred thousand properties are vacantMost of the properties that are for sale are priced at a point where you can get a new development built for the same price.? References: Center for New Media and Promotions (C2PO)(2009, October 21)US Census Bureau CensusRetrieved April 14, 2017, from https://www.census.gov/2010census/? Unemployment in the Washington Area by County ?" December : Mid?"Atlantic Information Office(n.d.)Retrieved April 14, 2017, from https://www.bls.gov/regions/mid-atlantic/news-release/unemployment_washingtondc....⇄ This post demonstrates that Ms [redacted] did not simply log in to the course, but actively participated by posting the graded discussion requirementMs [redacted] then self-withdrew from the course on April 23rd, In accordance with our tuition and fees refund policy, there is no refund for a course dropped after the second Friday of the term, or 4/21/in this instance.? We apologize for any hardship or delays this situation may have caused Ms [redacted] , but the balance on her account is accurate per the tuition and fees refund scheduleWe encourage Ms [redacted] to reach out to our business office to discuss options for resolving her balanceFeel free to reach out with any additional questions or concerns.? Regards,Joe [redacted] Senior Learner Affairs AssociateAcademic Affairs
I am rejecting this response because: They are certainly generous with other peoples’ money, especially the US Department of EducationIn my case, Capella is trying to defraud me because a computer was necessary for admission that they implied was a promotional offer and would be refunded upon purchaseI relied on that even though they don't admit it nowThey deceived me and confused me with changing expensive degree programs for which I was unqualified by their own admission policy Plus, the Federal government was the lender and my balance with them is zero only because I threatened to complain to their OmbudsmanIf Capella continues without satisfactory Revdex.com settlement of discontinuing collection, a formal complaint will be filed in Pennsylvania under the Unfair Trade Practices & Consumer Protection Law, and a complaint with the Minnesota Attorney General for fraudFinally, if they do report this to any credit bureau, a complaint will be filed with the Federal Trade Commission that handles these kinds of collection disputesyours truly, [redacted]
May 16th, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ***’s complaint # [redacted] The nature of Ms***’s complaint is that she was not informed of her remaining Federal Financial Aid eligibility and does not have enough funds available to complete her program ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] enrolled in the BS Psychology undergraduate program in the Spring of It is the expectation of all enrolling learners to be aware of how much remaining financial aid eligibilityAlthough we can and do assist learners in researching their financial aid eligibility, the responsibility of ensuring they have not exceeding federal borrowing limits resides with the learner? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Although Ms [redacted] is responsible for ensuring she has the available financial aid to complete her degree, we are willing to offer her a tuition credit for her final term of enrollment in a good-faith effort to aid in her separation from the UniversityWe will apply a tuition credit in the amount of $2,Ms [redacted] will be responsible for returning the financial aid refund she was sent for the term in the amount of $1,765.00, which Capella was required to send back to the Department of Education per Title IV regulationsAs she did not complete enough of her courses that term to earn her financial aid, she is responsible for returning these funds? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion this situation has caused, but the university feels this is a mutually beneficial offer to assist Ms [redacted] in separating from Capella UniversityPlease do not hesitate to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Senior Learner Affairs Associate Academic Affairs ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu ?
July 26, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’ complaint # [redacted] Ms [redacted] ’ complaint states that she was charged for a course at Capella that she never attendedMs [redacted] does currently have a case open with our records and enrollment team, and they are working on gathering the information she has requestedMs [redacted] has been made aware that these requests can take up to days to processThe following are responses to each one of Ms [redacted] ’ questions indicated in her most recent Revdex.com messageIf the information is not accessible at this time, we will indicate that the information will be contained within her records request when the information is availableCapella’s response to Ms [redacted] ’ questions are highlighted in BOLD: ? ? ? ? ? ? ? ? ? ? ? Did Capella University receive my financial aid award from the Department of Education? ? If the answer is yes, then please indicate the following: - There were no financial aid funds received or disbursed for the winter termIs there a policy in place regarding dropping or withdrawing from a course? ? If yes, please indicate the following: ? ? ? aThe exact name and policy number University policy ?" Tuition and Fees Refunds ? ? ? bThe exact dates of time-frames and percentage of money, if still owed by the learner Withdrawal or Drop ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Date Tuition From the Class Start ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Date Refund Through fifth calendar day ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 100% 6?"calendar days ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? 75% Remainder of the term No refund ? ? ? cHow is the learner notified if they personal drop or withdraw from a course? By email if dropped for non-engagement; no additional notification sent if they withdraw themselves or request to be dropped by academic advisingMs [redacted] withdrew herself on 1/21/? ? ? dHow is the learner notified if they have been administratively withdrawn from a course? Please refer to answer from question 2.C What does Capella University have as my withdraw date? ? Please indicate the method used to withdraw along with the timePlease refer to answer from question 2.C Was the course dropped by myself or was I administratively withdrawn from the course due to non-participation? Please refer to answer from question 2.C Was there a balance due on my account? If yes, please indicate the following: ? ? ? aWhat was the total amount that was due on my account upon withdrawing from the course? $3,? ? ? bWhen I was notified that there was a balance 'still owed' on the account? ? Please indicate the date and the method of contactFirst attempts in our records indicate learner was emailed by the financial aid department on 3/13/regarding balance ? ? ? cWhen was I notified that there was a balance 'past due' on the account? ? Please indicate the date and the method of contactLearner was contacted by the business office in April and May of and notified that account was past dueThis is indicated by interactions with our business officeLearner was then notified by the business office in June of that her account balance must be resolved in full by 7/25/to prevent further collection or adverse credit activity? ? ? dWho attempted to 'collect on the unpaid balance'? Capella Business Office ? ? ? eIf I was notified by a collection company, is the collection company in-house or outsourced? Third-party collection agency Why does my online account through iGuide show that my application is 'incomplete'? Ms [redacted] was a conditional admit until financial aid could verify NSLDS informationAs she did not stay enrolled long enough to be eligible for FA, this status never changedHow was I conditionally admitted to Capella University without official transcripts or without the transcripts even being ordered? Please refer to answer from question Were my Official Transcripts and confirmation of my degrees requested from the universities that I had attended? ? If yes, please indicate the following: ? ? ? aWhat was the date that they were requested? This information will be included in a records request if Ms [redacted] indicated as such? ? ? bWhat date was the requested information received? This information will be included in a records request if Ms [redacted] indicated as suchWhy was I told by my Lead Enrollment Counselor that in order to be able to order books/materials, I had to accept my financial award 'immediately' (only to find out that all of the materials would be included in my tuition)? The financial aid award would have needed to be accepted if Ms [redacted] was planning on utilizing a book voucher advance from her financial aid refundMs [redacted] did not oto the book voucher program and has no charge on her account for a book voucher advance? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion or frustration this situation may have caused Ms [redacted] , but research of her complaint verifies that she did actively participate in the winter term she was registered for and was charged correctly based upon the published tuition and fees refund policyWhile we are still working on her records request within the timeframe indicated, we will not be taking any further action regarding the balance from the winter term as all actions taken were done so with strict adherence to university policyPlease feel free to reach out if there are any additional questions or concerns ? Regards, ? ? Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu ?
I am rejecting this response because: Please see attached revised letter from my doctorHe wrote the day I first started seeing him for a different condition, not the condition that has disabled meHe has corrected his dates and revised the responseI apologize for the confusionMy word's do not come easy to me any more, I gave him the response to let him see what wording was best suited.Thank you,
Initial Business Response / [redacted] (1000, 5, 2015/11/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/02/18) */ Capella University is jeopardizing my graduate education and not a professional university!! I have filed complaints about Capella late last year with one of the same issues, which is financial aid problemsI had to file these complaints in order for the school to give me my money (tuition disbursements from financial aid)This was a problem that first occurred from September to just before December last yearTheir alleged "IT issue" is still not fixed, causing my account wth the school to be in owing balance when it shouldn't be as well as me not receiving my disbursement againI have one coming up in the first week of March and their issue is still not solvedThe most recent issue with them is currently, I got dropped from my current course (while no one emailed, called or anything to tell me this; I found out myself by logging on trying to see my graded paper and seeing I was no longer registeredI called the school Wednesday 2/17/to ask why and they told me it's because my account has a balanceThis balance is first of all, not my fault as financial aid/fafsa covers this and the school shouldn't be holding me liable for that because of an IT issue on their end that's been going on for monthsSecondly, I am now having to out my education on hold because of this issue, not being able to continue my graduate degree workI am absolutely furious with this school at this pointI either want them to fix this course problem and get me my disbursement in the first week of March, or to credit me back a portion of ,y education so I can go elsewhereThis is just ridiculous and I have never had problems with a college/university like themI will also take the necessary next steps to get this solved with one of these options if I need to I am wanting a refund of a portion of my expenses/education that I've wasted and dealt with being at this schoolI also want them to give me my financial aid disbursement due in the first week of March which is supposed to be $1, ***copied and pasted from duplicate complaint filed 02/18/ Final Business Response / [redacted] (4000, 17, 2016/02/29) */ To whom it may concern: This letter is in response to Ms [redacted] 's complaint # [redacted] Ms [redacted] 's complaint centers around the delay in getting her FlexPath financial aid disbursement and refund When Ms [redacted] moved into her second Payment Period in August, we were not able to disburse financial aid to her due to what we refer to internally as the "hard close issue" This issue persisted through her entire payment period 2, so the week before Thanksgiving we reached out and offered her a Financial Aid Refund Advance for Billing Sessions & in the amount of $2, She then finished up payment period on 2/4/2016, and moved into Academic Year and was again charged tuition Recently, we were able to determine that her disbursement issues were related to how our third-party FlexPath financial aid vendor was reading (or not reading) the weeks she attended in a course she failed We were able to correct this misread in the system, and we actually disbursed her financial aid from all past due billing sessions on 2/23/ This effectively covered any balances she had on her account from the first academic year, and her current charges from the second academic year She now also has an additional refund processing out to her direct deposit account for $1,as of today, 2/25/ We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] We do not anticipate that there will be any further technical issues or delays in the disbursement of her financial aidPlease feel free to contact me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Final Consumer Response / [redacted] (2000, 19, 2016/03/02) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a refund of $1,Hoping that this will be the last of any more problems with this school as I habe never encountered anything like thisThis school has been nothing but stress and headache for the last months and seems lile a resolution or quick fix to my complaints only happen when I file complaints against them
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Thank you for your attention to the matter
Initial Business Response / [redacted] (1000, 5, 2015/08/13) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Thank you! Diane ***, PhD Learner Affairs ***copied and pasted from email Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) It won't make a difference if written consent is givenI know how this will work and there is nothing that I can say or do that will change this business's objectiveI will continue to discourage other potential learners from attending this university
Dear ***, Please find Capella’s initial response to the complaint filed by Ms [redacted] below along with the requested 3rd party release form and fax cover sheetCapella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non¿directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at ***[redacted] @thefirstRevdex.com.org Thank you for your attention to the matterPlease feel free to reach out to me with any further questions or concerns Regards, Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu ? ? ?
November 1, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ***’s complaint # [redacted] Ms***’s complaint centers around the balance on her account due to a lack of financial aid toward the end of her program with CapellaThis balance is currently preventing the release of her official transcript? During the 2015-financial aid year, Ms [redacted] hit the annual limit on Stafford loans as determined by the Department of Education, which is currently set at $12,for students in their 3rd year and beyondEven with the addition of $2,in grant money, the charges in tuition were greater than the financial aid available due to the amount of undergraduate credits Ms [redacted] took within the financial aid yearHad a portion of those credits been taken in the 2016-financial aid year, there would have been further Stafford funding availableAs it stands, the difference between the charges in tuition and the aid Ms [redacted] had available was $That $is the current remaining balance on her account and is preventing the release of her official transcript ? ? ? ? ? ? ? ? ? ? ? ? I have consulted with our business office, and we would be willing to allow the release of Ms***’s official transcript under certain conditionsIn the event a learner cannot resolve a balance in full, a formal payment plan is certainly an option.? To make an exception to the full resolution requirement in order to allow release of her transcript, this plan needs to be on file and a Ms [redacted] has to have made the first payment in said planIf Ms [redacted] is agreeable to these terms, I encourage her to reach out to our business office at ###-###-####? Please feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu