Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've emailed the releaseI want this resolved so that I can move forward Final Business Response / [redacted] (4000, 9, 2015/12/23) */ December 23, To whom it may concern: This letter is in response to Ms [redacted] ***'s complaint from case # [redacted] submitted on 12/15/Ms [redacted] states her complaint is related to the amount she was required to pay in tuition for a course she was unable to take due to technical difficulties she encountered The course Ms [redacted] is disputing occurred during the fall term that began on October 12, The last day to withdraw from this course to receive a 100% refund was October the 16th and the final day to receive a 75% refund was on October 23rdMs [redacted] continued participating in the course until she withdrew herself on November 13th, When this drop occurred, we were required by Department of Education regulations to return all unearned financial aid back to the lenderThe balance that is due on Ms***'s account is a result of this return We apologize for any undue hardship or stress that this situation may have caused Ms***Due to the technical difficulties she encountered in her courseroom, we have since offered and applied a tuition credit for the tuition portion of her balance in the amount of $Ms [redacted] will however still owe Capella directly for the refund and book voucher portion of her financial aid that was returned to her lender in the amount of $1,If Ms [redacted] is unable to pay this balance all at once, our business office will be more than willing to assist her with setting up a payment planPlease feel free to contact me with any additional questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (2000, 11, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad that I finally received an answer about thisThe refund money and book voucher will be paid back when I return to schoolHopefully by then Capella has all of the bugs worked out with the technical software issues that this course requires because I was not the only one that experienced these issues
February 4, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is in regard the remaining balance due on her account from discontinuing in her FlexPath program? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] has rejected our response stating that her financial aid was returned prior to her withdrawal from CapellaOur FlexPath programs are billed based on enrollment in a week billing session.? The benefit of the FlexPath program is that students can complete multiple courses within a billing session without any additional cost.? The tuition cost is not determined per course or per credit, but rather by week time frames in which multiple courses can be attended and completed? As Ms [redacted] had one course that started in the first billing session and was completed in the next billing session, she was charged for both billing sessionsAfter completion of the first course in the second billing session there was no subsequent enrollmentAs there was no enrollment we were unable to request and apply the second portion of financial for that sessionThis resulted in the balance for the full second billing session remaining on your account? In addition, Ms [redacted] dropped down to credits in the second billing session of payment period Each payment period is split in to two twelve week billing sessions, however a learner must maintain continuous enrollment during the whole twenty-four week payment period to maintain financial aid eligibility ? Due to being enrolled in credits during the twenty-four week payment period, we were required by federal regulations to calculate the amount of aid that was earned while participating in courserooms, and return any unearned Title IV funding to the Department of Education.? This calculation was completed on 2/4/2016, and required that we return $of federal financial aid to the Department of Education? ? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship or confusion this situation has caused Ms [redacted] , but the balance that is due to Capella is a result of her withdrawing from her program and not completing enough credits within her 24-week payment periodWe encourage Ms [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at oncePlease feel free to reach out with any additional questions or concerns ? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
July 1, To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Unfortunately, we can find no record of Mr [redacted] in our system except his application for admission to Capella University back in We do not have information on Mr [redacted] regarding the www.rightskill.com website and will be unable to respond to any further complaints without additional informationMr [redacted] states he has an email thread in regards to his complaint, but we were unable to see this information in his Revdex.com complaintIf Mr [redacted] can respond with further information, we will further investigate the circumstances surrounding his complaint Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
April 8, To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint from case # [redacted] submitted on 4/1/Ms [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The balance due on Ms [redacted] ’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,I have consulted with our business office, and we would be willing to offer her a month payment plans with a monthly payment of approximately $This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount? ? ? ? ? ? ? ? ? ? If Ms [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her accountPlease feel free to reach out with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu [redacted]
November 1, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint #Mr [redacted] complaint centers on assistance he has requested from Capella in arranging the fieldwork for his program, and a claim that Capella has not provided that assistance? We apologize for the delay in responding to Mr [redacted] concerns, but the need to reach out to faculty and other school leadership to coordinate a response is taking longer than expected due to our fall quarter breakAlthough faculty has now returned from break, we will still require additional time to craft our response in addressing Mr [redacted] concernsWe do not anticipate it will take longer than business days to respond to his complaintPlease feel free to reach out with any additional questions or concerns? Regards, ? ?
To whom it may concern: An additional criteria to be eligible for a tuition credit is that you attempt to contact your instructor, or in Ms [redacted] 's case her FlexPath coach, for an extension or to take a pause prior to entering the billing sessionAs there is no evidence or documentation she attempted to do this, she is not eligible for a tuition credit for the finial billing session charge on her accountWe would encourage Ms [redacted] to contact our business office to discuss options for resolving her balancePlease feel free to reach out with additional questions or concernsRegards,Joe Rennie | Senior Learner Affairs Associate | Capella University | www.capella.edu Phone: ###-###-#### | Fax: ###-###-#### | [redacted] , Minneapolis, MN
I am rejecting this response because: Re: Complaint ID [redacted] Response to Capella University’s Initial ResponseDear MrJoseph [redacted] ,I wish to follow up with a formal letter to respond to your short and quite possibly standard responseconcerning my issues with Capella University while enrolled in their Doctoral Program in January 2012.First and foremost, I would like to elaborate and further explain the first sentence of my original onlinecomplaint which reads ‘I am requesting a refund essentially for a course that I never attended’I am notdisputing the fact that I was enrolled in the doctoral program at Capella University.My formal complaint is based on written and verbal correspondences that I have had with employees whowork for Capella University that have been conflicting (meaning that the information that I was providedhas been different such as dates, notes in the system, etc.)I attached documentation that validated myreasoning for all of my questions and/or concerns and quite possibly you didn’t have adequate time toreview and read each and every document that was forwarded to Capella University on behalf of theRevdex.com.Mr [redacted] , who is a Learner Affairs Associate, failed to address and/or respond to all of my questionsand/or concerns that were included in my online complaint as well as my formal written complaint thatwas very detailed in a separate letterI am requesting that Mr [redacted] allow the department that he worksfor to complete my request for my ‘educational records’, review all of the documentation, and thenrespond to the following questions and/or concerns that I had initially asked in my initial writtencomplaint letter.I have included all of the questions and/or concerns that I am requesting answers to and based on Mr[redacted] short response, I have included additional questionsIn addition to the reiterated questions listedbelow, I have also included an additional attachment titled ‘Capella University AdditionalDocumentation’ and I will reference whether my questions and/or concerns are included in the attachmentor documentation that I submitted in my original complaint, when necessaryThe questions are asfollows: Did Capella University receive my financial aid award from the Department of Education? If the answer is yes, then please indicate the following: aHow much was awarded during for the Winter Qtr? bWhat was the amount received? cWhat was the date that the movies were received? dWhat date were the funds returned to the Department of Education? Is there a policy in place regarding dropping or withdrawing from a course? If yes, please indicate the following: aThe exact name and policy number (2.0.02) bThe exact dates of time-frames and percentage of money, if still owed by the learner cHow is the learner notified if they personal drop or withdraw from a course? dHow is the learner notified if they have been administratively withdrawn from a course? What does Capella University have as my withdraw date? Please indicate the method used to withdraw along with the time. Was the course dropped by myself or was I administratively withdrawn from the course due to non-participation? Was there a balance due on my account? If yes, please indicate the following: aWhat was the total amount that was due on my account upon withdrawing from the course? bWhen I was notified that there was a balance 'still owed' on the account? Please indicate the date and the method of contact. cWhen was I notified that there was a balance 'past due' on the account? Please indicate the date and the method of contact. dWho attempted to 'collect on the unpaid balance'? eIf I was notified by a collection company, is the collection company in-house or outsourced? Why does my online account through iGuide show that my application is 'incomplete'? How was I conditionally admitted to Capella University without official transcripts or without the transcripts even being ordered? Were my Official Transcripts and confirmation of my degrees requested from the universities that I had attended? If yes, please indicate the following: aWhat was the date that they were requested? bWhat date was the requested information received? Why was I told by my Lead Enrollment Counselor that in order to be able to order books/materials, I had to accept my financial award 'immediately' (only to find out that all of the materials would be included in my tuition)?Mr [redacted] currently works in the Learner Services and Operations Department as a Learners AffairAssociate at Capella University and with that being said, I would assume at this point that Mr [redacted] isaware that I have contacted Capella University on many occasions and most recently on June 14, 2016, Isent a detailed request for my ‘educational records’In the past I have requested information about myshort stay at Capella University and I have gotten NO RESPONSEIn a follow up call to the departmenton July 20, to review the current status of my request for my ‘educational records’, I was told thatCapella University has until July 28, 2016, to respond and that does not include the to day mail time.Since Mr [redacted] works in the department where I originally submitted my written request for my‘educational records’, I can only assume that he would have been due diligent when researching andresponding to my original complaint because he would have had complete access to my records torespond accordinglyI will also note that I supplied additional documentation with my complaint that Ihad retained for my records.I have included an attachment that will address the questions I originally requested answersI have alsoincluded any additional questions and/or comments that I currently haveI have included a key belowthat will reference the status of each question. I will be very clear when I say that I REJECT this business response; furthermore, I am requestingadditional time to prepare a written response based on my ‘educational records’ request being honored byCapella UniversityRegardless, I am requesting that the Revdex.com grant additional responsetime to Capella University in an equal effort to respond to the initial complaint.In closing, I am requesting that my ‘educational records’ be shared with the Revdex.com as Ioriginally stated in my initial complaint letter, that my questions and/or concerns be answered and I amrequesting that all and/or any supporting documentation that coincides with my enrollment period atCapella University adhere to the policy(s) that were in place at that timePlease let me know if you haveany additional questions.Sincerely, [redacted] J [redacted] Additional Attachments
November 8th , To whom it may concern: This letter is in response to Ms [redacted] ***’ complaint # [redacted] The nature of Ms***’ complaint is the need for additional funding to return to Capella University and finish her degree Ms [redacted] began a PhD in Psychology back in the Winter quarter of 2004, and then discontinued from the university in December of If Ms***’ rationale for being unable to continue her education due to needing an additional $30,000, Ms, [redacted] must work with either the Department of Education or a private lender to finance the remainder of her educationIn addition; the Dean of the School of Psychology reviewed Ms***’ request for readmission to the university in September of and her request was deniedCapella University does not share the reason or reasons for admission denial with applicants We apologize for any hardship this situation may have caused Ms***, but she will not be allowed to return to Capella University in the PhD Psychology programThe responsibility for financing the remainder of her education is that of Ms***Please feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
? I am rejecting this response because: I never used the word sabotage and falsely quoted in this responseI did bring up student success and have years worth of communications from the school as the misleading phone conversations warranted documentation which is conveyed in email threadsI have a school email and personal email that was used no messages were ever left on voice mail from school and my concerns, losses, and integrity issues will warrant legal advice and a student loan grievance.Im sad that the school cannot meet it pledge of success and chose to take the direction they did.Thank you for your prompt attention in communicating on this complaintI would be happy to share my written documentation to shed truth on the matterGiven the nature of the schools response I would prefer written communication rather than phone.? Respectfully [redacted] ###-###-####?
Hackbright Academy? takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner.? We are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Hackbright? to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] ***, Mediation Coordinator at [redacted] Thank you for your attention to the matter
I am rejecting this response because: Again, Capella has never shown me any documents which show a return of funds to my lenderIt has been over years, and so they have had more than enough time to provide a documentWhen my loans were discharged, under the federal program because of my total and permanent disability, the entire amount was discharged, including any money which Capella claims to have refunded my lenderSomeone is not telling the truth, either my lender or CapellaIn either case, every time Capella has hired unethical collection agencies to do their deeds of unprofessionalism, I have wonSuch nonsense has always been removed from my credit reports every time, and the collection agencies have had to withdraw from my case as my next step was going to be to go to the attorney generalI am going to go to the attorney general if this happens againAfter years and one month with no proof, Capella needs to let this go, and I am sure that my Senator, and/or the attorney general, will help to persuade them if they choose to continue to send unethical collectors my wayThis will be all over in less than years anyway, as is required by the year limit on reporting such nonsense but, as a Marine, I am more than willing to continue the fight if that is what they wish to so senselessly choose
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The release of information that was requested to further investigate was signed and emailedOnce you receive it please so kindly respond to the information in the original complaintPlease be specific with dates as you have been on other Revdex.com complaintsThanks so much Final Consumer Response / [redacted] (4200, 18, 2016/02/18) */ MrJ [redacted] , the Capella university representative, was asked to provide a copy with time and date stamp for drop date of the course from the email correspondence that I sent to their staffA response was noted that stated that the drop was initiated through iGuide and therefore no email was receivedI have to disagree with the respondentAccording to Capella's Course Registration policy VII, C- a learner can drop a class by contacting enrollment services, etcby email with language that is clear in intention to droppingThis policy was in effect at the time I registered for and dropped this course and was the process I used to drop this classI want to be sure that this email date received is noted correctly in my account, and not a Capella mistake of not reading and/or responding to the email until that timeIf this email was sent before the 21st of January 2012, which I believe it was, and it was a Capella mistake that this course was not noted to be dropped until that time, I feel that I am not responsible for 100& of the fundsEspecially since the difference in funds owed to Capella are within a few hours of the 2nd Friday drop datePlease provide that email with time and date stamp and the response email noting that the drop was received as soon as possibleI am only requesting this information because I would like the amount that Capella states that I owe to be completely validated MrJ [redacted] also assumes that I did not speak with a Capella Academic Adviser prior to dropping the class but the person that I did speak to referred me to and we discussed the financial policy, which at the time, I was well within days of, and informed me that I was within the time frame to drop the course with little financial implicationsThis is why I am requesting the emails, that I no longer have access to because of being taken off of iGuide until I recently requested access to view my account Capella university representative MrJ [redacted] was emailed with this response as well Final Business Response / [redacted] (4000, 20, 2016/02/18) */ February 15, To whom it may concern: This letter is in response to Ms [redacted] 's complaint from case # [redacted] submitted on 1/30/Ms [redacted] 's complaint is centered on a course that was taken then dropped during the winter course, and the unresolved balance owed to Capella The email submitted to Capella on 1/21/stating "Unfortunately I will be unable to continue with my studies this semesterI need to find out how to drop out of Capella UniversityPlease respond as soon as possibleThank you!" , of which a copy was sent in the previous Revdex.com response, is the first and only interaction where Ms [redacted] indicated she wanted to drop her courseWe have attached a copy of Ms [redacted] 's 1/21/email as well as her enrollment record for the winter term showing the date she logged on to iGuide to drop her course in a previous response We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , but we have diligently researched her drop per her request, and the balance due for the course dropped is congruent with our published tuition and fees refund policyWe would encourage her to work with our business office to arrange a payment plan if resolving the balance all at one time causes difficulty for herPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
January 4, 2017 To whom it may concern: This letter is in response to Ms. [redacted] ’s complaint # [redacted] . Ms. [redacted] ’s complaint states that we falsely advertised a $5000 grant that she applied for and that we did not inform her that the grant disbursed equally over 7 quarters. The location on our website where this grant is located can be found at the following address: https://www.capella.edu/tuition-financial-aid/scholarships-grants/scholarships-n...⇄ The scholarship details clearly and specifically state that the scholarship is disbursed equally over seven consecutive quarters in the amount of $715 per quarter. If Ms. [redacted] does not attend Capella for the full length of time the scholarship, for whatever reason, the unused portion of the scholarship will not disburse. The $2145 Scholarship amount showing on Ms. [redacted] ’s financial aid award is the total amount she is receiving in the 2016-2017 aid year. As she is receiving the $715 per quarter for three quarters, the total amount for the year is $2145. We apologize for any hardship or confusion this situation has caused Ms. [redacted] , but there was no misinformation or false advertising given regarding the grant she applied for and is currently receiving. We will not be disbursing her grant in any manner other than the current $715 she is receiving. Please feel free to reach out with any additional questions or concerns. Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ Signed authorization attached Final Consumer Response / [redacted] (3000, 14, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT ACCEPT THEIR RESPONSE BECAUSE THEY ARE LYINGI ASKED THOSE PEOPLE ON THE TH CALL WHY THE AMOUNT WAS SO LOWTHAT DOES NOT MITIGATE THE FACT THAT I TALKED TO OVER REPS AND ONE INFORMED ME THEY HAD BEEN TRYING TO FIX MY ACCOUNT SINCE SEPTEMBER TIMESTHIS PLACE HAS QUESTIONABLE PRACTICES AND I SEE THEY LIKE TO ATTEMPT TO DESTROY LEARNERS CREDIBILTIY BY CHOOSING TO GIVE ONE OF CONVERSATIONS THAT WERE HELDFOR THE RECORD YES SIX DAYS BEFORE THE MONTH LATE DISBURSEMENT I ASKED COULD I INCREASE THE AMOUNT OF MY LOAN, AS COST OF ATTENDANCE IS NOT AS LOW AS THEY PRESENTED ITI AM VERY DISAPPOINTED TO ATTEND THIS UNIVERSITY THAT IS NOT AACSB ACCREDITED AND I WAS CONSIDERING FINISHING MY BACHELORS IN BUSINESS THERE UNTIL I FOUND OUT MY NEW LOCAL NON-PROFIT STATE UNIVERSITY WOULD NOT ACCEPT THE CREDITS FROM CAPELLA BUSINESS PROGRAM FOR CREDIT BECAUSE THEY LACK CERTIFICATIONTHE FIRST DAY I STARTED THAT INSTITUTION A MALICIOUS FINANCIAL AID PERSON DID SOMETHING TO MY FILE BECAUSE SHE WAS BITTER THAT I COMPLAINED ON HER TO A SUPERIOR ABOUT HER LACK OF PROFESSIONALISMSO TO WHOM EVER WROTE THIS RESPONSE TO ATTEMPT TO PORTRAY ME AS SOMEONE MONEY HUNGRY, TRY AGAIN I HAVE BEEN PATIENTLY AWAITING THE TUITION TO BE PAID SO THAT I CAN WITHDRAW AND RUN FOR THE HILLSI WOULD NOT RECOMMEND THIS INSTITUTION TO MY WORST ENEMYIT IS ALSO STRANGE HOW THEY DELAYED THEIR RESPONSE UNTIL THE DAY I HAVE WITHDRAWN FROM THAT INSTITUTION AND EMAILED THEIR FIN-AID OFFICE AND ASKED THEM TO RETURN UNUSED AID TO THE DEPT OF EDTHIS RESPONSE IS MALICIOUS AND UNPROFESSIONAL AND ALSO DEFLECTIVE OF ALL THE BLAME THEIR DEPARTMENT TOOK BY APOLOGIZING OVER TIMES ON PHONE CALLSI FIND IT STRANGE THAT THE DAY THE US DEPT OF ED COMPLIANCE OFFICER SAID SHE WAS CONTACTING THEM ABOUT MY DISBURSEMENT, THE TUITION PAID THE SAID DAY AND THE REFUND TWO DAYS LATERSO REALLY CAPELLA THIS WAS A WEAK AND DEFLECTIVE ATTEMPT TO MITIGATE BLAME OTHER THAN WHERE IT BELONGS WHICH IS WITH YOUR UNPROFESSIONAL AND OBVIOUSLY UNDER TRAINED STAFF..WHO WORKS ON ONE ACCOUNT FOR OVER A MONTH FOR TIMES? GOOD BYE I DO NOT ACCEPT YOUR RESPONSE AND THIS RELATIONSHIP IS OFFICIALLY OVERTO ALL READERS THEIR RESPONSE HAS MYSTERIOUSLY GENERATED AFTER I WITHDREW AND REPORTED THEM TO ANY AGENCY THAT GOVERNS THEM Final Business Response / [redacted] (4000, 16, 2015/11/05) */ November 5, To whom it may concern: We would like to apologize to Ms [redacted] for any frustration or hardship her financial aid situation may have causedWhile we did disburse her financial aid as soon as possible after receiving the funds from the Department of Education, we can understand that any delay in the disbursement of aid may have caused her undue distress We have thoroughly examined the handling of her financial aid, and in no way did any employee or representative of Capella maliciously or intentionally delay the awarding or disbursement of her financial aidIf a learner decides to withdraw from our institution, we handle the Return of Title IV Funding in strict accordance with Department of Education regulations Although Ms [redacted] made it clear that she is unhappy with Capella, it is unclear what we could further do to rectify her situationAll financial aid has now been disbursed, but if she would like further clarification regarding the timing of her disbursement or the regulations surrounding her withdrawal and how that may affect a return of financial aid, we encourage her to speak with our FlexPath financial aid teamThey would be more than happy to assist her with any additional questions or concernsIf there are any other questions or concerns that I may be of assistance in addressing Ms [redacted] with, she is more than welcome to reach out to me as well Regards, [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Initial Business Response / [redacted] (1000, 8, 2016/02/09) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/10) */ Signed authorization attached Final Consumer Response / [redacted] (3000, 14, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Capella's response doesn't address two critical facts regarding this particular case First of all, I was put in an impossible situation since Department Chair Dr [redacted] had informed me after years of working on my topic, that it was unacceptableThis was after getting the approval of all my mentors who agreed to work with me only because my topic was acceptable and doableSo this made years of work on this topic worthless and I wasn't given any consideration of this fact nor given any options other than proposing a new topicI did thisHowever, this made it so that I had a little over a single term to get my new topic to the same milestone that my prior one was at after years of work The second fact is thisThe instructor who gave me my first NS was Dr***, who agreed to change my grade after I explained my situation to him, which was that during my term with him I got a new jobJon ***, who was acting as my "Dissertation Success" advisor, advised me not to get the grade change but instead to appeal the academic withdrawal I have the emails from Dr [redacted] confirming this The options offered to me by Capella would not increase my marketability as I already have a Masters degreeThe whole purpose of the PhD degree was to make it easier to procure academic teaching contracts I understand that Capella has policies however in my years of teaching in graduate and undergraduate programs of over half a dozen universities, every institution has emphasized that policies should be enforced with discretion upon the learner Even in straight forward situations like plagiarism, the student should be allowed to explain the situation and policies should be modified to allow the learner every chance to complyKeep in mind that plagiarism involves the actual theft of academic credit, whereas my situation involves making a good faith effort to comply with an impossible situation Capella put me in Not only that but in this situation Capella has acted in a way that directly contradicts their promotion materialOn Capella's numerous websites they tout the "Learner Centered" approach and entice potential students with a Mission Statement that is "fulfilled through innovative programs that are responsive to the needs of adult learners" Another example: "Today, Capella University still has a learner-centered approach to teaching with strong support for the student." http://www.gradschoolhub.com/colleges/capella-university/ Capella in this situation has turned this learner centered approach on its headIf my topic was 'unacceptable' Capella should have not have let me start such a topicI should be refunded the wasted money I spent on an unacceptable topic and given an exemption and allowed to continue with a new topic I am a learner pursing a PhD degree I paid Capella for PhD supervision of my dissertationIf that is not what I got, that is Capella's fault, not my own Final Business Response / [redacted] (4000, 16, 2016/02/29) */ February 29, To whom it may concern: This letter is in response to Mr [redacted] 's complaint from case # [redacted] submitted on 1/26/Mr [redacted] 's complaint is centered around his academic withdrawal from Capella university Although Mr [redacted] claims he was put into a poor situation based upon his topic not being approved, the responsibility for success in dissertation lies with the learner to to get their topic approvedMr [redacted] failed to academically progress in his milestones, which eventually led to his academic withdrawal notification from the universityCapella does make exceptions to our administrative withdrawal policy, an exception that was granted to Mr [redacted] when he initially appealed his decisionHe was ultimately withdrawn from the university for not meeting the requirements of that appeal decisionWe have thoroughly reviewed Mr [redacted] 's situation and feel we have done everything possible to assist him in succeedingAlthough supervision was provided to him, the lack of progress and success in this instance falls on the learner We apologize for any undue hardship or stress that this situation may have caused Mr [redacted] , but we will not review any further requests to reverse the administrative withdrawal decision We encourage Mr [redacted] to work with the academic advising team to pursue alternate degree options utilizing the credits he has earned up to this pointPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Tell us why here
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I've emailed the releaseI want this resolved so that I can move forward Final Business Response / [redacted] (4000, 9, 2015/12/23) */ December 23, To whom it may concern: This letter is in response to Ms [redacted] ***'s complaint from case # [redacted] submitted on 12/15/Ms [redacted] states her complaint is related to the amount she was required to pay in tuition for a course she was unable to take due to technical difficulties she encountered The course Ms [redacted] is disputing occurred during the fall term that began on October 12, The last day to withdraw from this course to receive a 100% refund was October the 16th and the final day to receive a 75% refund was on October 23rdMs [redacted] continued participating in the course until she withdrew herself on November 13th, When this drop occurred, we were required by Department of Education regulations to return all unearned financial aid back to the lenderThe balance that is due on Ms***'s account is a result of this return We apologize for any undue hardship or stress that this situation may have caused Ms***Due to the technical difficulties she encountered in her courseroom, we have since offered and applied a tuition credit for the tuition portion of her balance in the amount of $Ms [redacted] will however still owe Capella directly for the refund and book voucher portion of her financial aid that was returned to her lender in the amount of $1,If Ms [redacted] is unable to pay this balance all at once, our business office will be more than willing to assist her with setting up a payment planPlease feel free to contact me with any additional questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu Complaint Response Date bumped because: Holiday Final Consumer Response / [redacted] (2000, 11, 2015/12/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad that I finally received an answer about thisThe refund money and book voucher will be paid back when I return to schoolHopefully by then Capella has all of the bugs worked out with the technical software issues that this course requires because I was not the only one that experienced these issues
February 4, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is in regard the remaining balance due on her account from discontinuing in her FlexPath program? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] has rejected our response stating that her financial aid was returned prior to her withdrawal from CapellaOur FlexPath programs are billed based on enrollment in a week billing session.? The benefit of the FlexPath program is that students can complete multiple courses within a billing session without any additional cost.? The tuition cost is not determined per course or per credit, but rather by week time frames in which multiple courses can be attended and completed? As Ms [redacted] had one course that started in the first billing session and was completed in the next billing session, she was charged for both billing sessionsAfter completion of the first course in the second billing session there was no subsequent enrollmentAs there was no enrollment we were unable to request and apply the second portion of financial for that sessionThis resulted in the balance for the full second billing session remaining on your account? In addition, Ms [redacted] dropped down to credits in the second billing session of payment period Each payment period is split in to two twelve week billing sessions, however a learner must maintain continuous enrollment during the whole twenty-four week payment period to maintain financial aid eligibility ? Due to being enrolled in credits during the twenty-four week payment period, we were required by federal regulations to calculate the amount of aid that was earned while participating in courserooms, and return any unearned Title IV funding to the Department of Education.? This calculation was completed on 2/4/2016, and required that we return $of federal financial aid to the Department of Education? ? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship or confusion this situation has caused Ms [redacted] , but the balance that is due to Capella is a result of her withdrawing from her program and not completing enough credits within her 24-week payment periodWe encourage Ms [redacted] to continue working with our business office to arrange a suitable payment plan if she is unable to resolve the balance all at oncePlease feel free to reach out with any additional questions or concerns ? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
July 1, To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint is in regards to a website run by Capella Learning solutions and his eligibility to take a course he was interested in Unfortunately, we can find no record of Mr [redacted] in our system except his application for admission to Capella University back in We do not have information on Mr [redacted] regarding the www.rightskill.com website and will be unable to respond to any further complaints without additional informationMr [redacted] states he has an email thread in regards to his complaint, but we were unable to see this information in his Revdex.com complaintIf Mr [redacted] can respond with further information, we will further investigate the circumstances surrounding his complaint Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
April 8, To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’s complaint from case # [redacted] submitted on 4/1/Ms [redacted] is asking for us to agree to a reasonable payment plan regarding her balance with Capella? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? The balance due on Ms [redacted] ’s account after we were required to return financial aid due to Department of Education regulations regarding Title IV funding is $1,I have consulted with our business office, and we would be willing to offer her a month payment plans with a monthly payment of approximately $This is the minimum amount we offer for payment plans of this balance, and we will be unable to offer terms any less than the previously noted amount? ? ? ? ? ? ? ? ? ? If Ms [redacted] has additional questions regarding that payment plan option, we encourage her to contact our business office at ###-###-#### to discuss the balance owed on her accountPlease feel free to reach out with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: [redacted] ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu [redacted]
November 1, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint #Mr [redacted] complaint centers on assistance he has requested from Capella in arranging the fieldwork for his program, and a claim that Capella has not provided that assistance? We apologize for the delay in responding to Mr [redacted] concerns, but the need to reach out to faculty and other school leadership to coordinate a response is taking longer than expected due to our fall quarter breakAlthough faculty has now returned from break, we will still require additional time to craft our response in addressing Mr [redacted] concernsWe do not anticipate it will take longer than business days to respond to his complaintPlease feel free to reach out with any additional questions or concerns? Regards, ? ?
To whom it may concern: An additional criteria to be eligible for a tuition credit is that you attempt to contact your instructor, or in Ms [redacted] 's case her FlexPath coach, for an extension or to take a pause prior to entering the billing sessionAs there is no evidence or documentation she attempted to do this, she is not eligible for a tuition credit for the finial billing session charge on her accountWe would encourage Ms [redacted] to contact our business office to discuss options for resolving her balancePlease feel free to reach out with additional questions or concernsRegards,Joe Rennie | Senior Learner Affairs Associate | Capella University | www.capella.edu Phone: ###-###-#### | Fax: ###-###-#### | [redacted] , Minneapolis, MN
I am rejecting this response because: Re: Complaint ID [redacted] Response to Capella University’s Initial ResponseDear MrJoseph [redacted] ,I wish to follow up with a formal letter to respond to your short and quite possibly standard responseconcerning my issues with Capella University while enrolled in their Doctoral Program in January 2012.First and foremost, I would like to elaborate and further explain the first sentence of my original onlinecomplaint which reads ‘I am requesting a refund essentially for a course that I never attended’I am notdisputing the fact that I was enrolled in the doctoral program at Capella University.My formal complaint is based on written and verbal correspondences that I have had with employees whowork for Capella University that have been conflicting (meaning that the information that I was providedhas been different such as dates, notes in the system, etc.)I attached documentation that validated myreasoning for all of my questions and/or concerns and quite possibly you didn’t have adequate time toreview and read each and every document that was forwarded to Capella University on behalf of theRevdex.com.Mr [redacted] , who is a Learner Affairs Associate, failed to address and/or respond to all of my questionsand/or concerns that were included in my online complaint as well as my formal written complaint thatwas very detailed in a separate letterI am requesting that Mr [redacted] allow the department that he worksfor to complete my request for my ‘educational records’, review all of the documentation, and thenrespond to the following questions and/or concerns that I had initially asked in my initial writtencomplaint letter.I have included all of the questions and/or concerns that I am requesting answers to and based on Mr[redacted] short response, I have included additional questionsIn addition to the reiterated questions listedbelow, I have also included an additional attachment titled ‘Capella University AdditionalDocumentation’ and I will reference whether my questions and/or concerns are included in the attachmentor documentation that I submitted in my original complaint, when necessaryThe questions are asfollows: Did Capella University receive my financial aid award from the Department of Education? If the answer is yes, then please indicate the following: aHow much was awarded during for the Winter Qtr? bWhat was the amount received? cWhat was the date that the movies were received? dWhat date were the funds returned to the Department of Education? Is there a policy in place regarding dropping or withdrawing from a course? If yes, please indicate the following: aThe exact name and policy number (2.0.02) bThe exact dates of time-frames and percentage of money, if still owed by the learner cHow is the learner notified if they personal drop or withdraw from a course? dHow is the learner notified if they have been administratively withdrawn from a course? What does Capella University have as my withdraw date? Please indicate the method used to withdraw along with the time. Was the course dropped by myself or was I administratively withdrawn from the course due to non-participation? Was there a balance due on my account? If yes, please indicate the following: aWhat was the total amount that was due on my account upon withdrawing from the course? bWhen I was notified that there was a balance 'still owed' on the account? Please indicate the date and the method of contact. cWhen was I notified that there was a balance 'past due' on the account? Please indicate the date and the method of contact. dWho attempted to 'collect on the unpaid balance'? eIf I was notified by a collection company, is the collection company in-house or outsourced? Why does my online account through iGuide show that my application is 'incomplete'? How was I conditionally admitted to Capella University without official transcripts or without the transcripts even being ordered? Were my Official Transcripts and confirmation of my degrees requested from the universities that I had attended? If yes, please indicate the following: aWhat was the date that they were requested? bWhat date was the requested information received? Why was I told by my Lead Enrollment Counselor that in order to be able to order books/materials, I had to accept my financial award 'immediately' (only to find out that all of the materials would be included in my tuition)?Mr [redacted] currently works in the Learner Services and Operations Department as a Learners AffairAssociate at Capella University and with that being said, I would assume at this point that Mr [redacted] isaware that I have contacted Capella University on many occasions and most recently on June 14, 2016, Isent a detailed request for my ‘educational records’In the past I have requested information about myshort stay at Capella University and I have gotten NO RESPONSEIn a follow up call to the departmenton July 20, to review the current status of my request for my ‘educational records’, I was told thatCapella University has until July 28, 2016, to respond and that does not include the to day mail time.Since Mr [redacted] works in the department where I originally submitted my written request for my‘educational records’, I can only assume that he would have been due diligent when researching andresponding to my original complaint because he would have had complete access to my records torespond accordinglyI will also note that I supplied additional documentation with my complaint that Ihad retained for my records.I have included an attachment that will address the questions I originally requested answersI have alsoincluded any additional questions and/or comments that I currently haveI have included a key belowthat will reference the status of each question. I will be very clear when I say that I REJECT this business response; furthermore, I am requestingadditional time to prepare a written response based on my ‘educational records’ request being honored byCapella UniversityRegardless, I am requesting that the Revdex.com grant additional responsetime to Capella University in an equal effort to respond to the initial complaint.In closing, I am requesting that my ‘educational records’ be shared with the Revdex.com as Ioriginally stated in my initial complaint letter, that my questions and/or concerns be answered and I amrequesting that all and/or any supporting documentation that coincides with my enrollment period atCapella University adhere to the policy(s) that were in place at that timePlease let me know if you haveany additional questions.Sincerely, [redacted] J [redacted] Additional Attachments
? I am rejecting this response because:
November 8th , To whom it may concern: This letter is in response to Ms [redacted] ***’ complaint # [redacted] The nature of Ms***’ complaint is the need for additional funding to return to Capella University and finish her degree Ms [redacted] began a PhD in Psychology back in the Winter quarter of 2004, and then discontinued from the university in December of If Ms***’ rationale for being unable to continue her education due to needing an additional $30,000, Ms, [redacted] must work with either the Department of Education or a private lender to finance the remainder of her educationIn addition; the Dean of the School of Psychology reviewed Ms***’ request for readmission to the university in September of and her request was deniedCapella University does not share the reason or reasons for admission denial with applicants We apologize for any hardship this situation may have caused Ms***, but she will not be allowed to return to Capella University in the PhD Psychology programThe responsibility for financing the remainder of her education is that of Ms***Please feel free to reach out with any additional questions or concerns Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
? I am rejecting this response because: I never used the word sabotage and falsely quoted in this responseI did bring up student success and have years worth of communications from the school as the misleading phone conversations warranted documentation which is conveyed in email threadsI have a school email and personal email that was used no messages were ever left on voice mail from school and my concerns, losses, and integrity issues will warrant legal advice and a student loan grievance.Im sad that the school cannot meet it pledge of success and chose to take the direction they did.Thank you for your prompt attention in communicating on this complaintI would be happy to share my written documentation to shed truth on the matterGiven the nature of the schools response I would prefer written communication rather than phone.? Respectfully [redacted] ###-###-####?
? I am rejecting this response because: 3rd Party Authorization signed and attached
Hackbright Academy? takes Revdex.com complaints seriously and it is a priority to review and respond in a timely manner.? We are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Hackbright? to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] ***, Mediation Coordinator at [redacted] Thank you for your attention to the matter
I am rejecting this response because: Again, Capella has never shown me any documents which show a return of funds to my lenderIt has been over years, and so they have had more than enough time to provide a documentWhen my loans were discharged, under the federal program because of my total and permanent disability, the entire amount was discharged, including any money which Capella claims to have refunded my lenderSomeone is not telling the truth, either my lender or CapellaIn either case, every time Capella has hired unethical collection agencies to do their deeds of unprofessionalism, I have wonSuch nonsense has always been removed from my credit reports every time, and the collection agencies have had to withdraw from my case as my next step was going to be to go to the attorney generalI am going to go to the attorney general if this happens againAfter years and one month with no proof, Capella needs to let this go, and I am sure that my Senator, and/or the attorney general, will help to persuade them if they choose to continue to send unethical collectors my wayThis will be all over in less than years anyway, as is required by the year limit on reporting such nonsense but, as a Marine, I am more than willing to continue the fight if that is what they wish to so senselessly choose
Initial Business Response / [redacted] (1000, 5, 2016/02/09) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) The release of information that was requested to further investigate was signed and emailedOnce you receive it please so kindly respond to the information in the original complaintPlease be specific with dates as you have been on other Revdex.com complaintsThanks so much Final Consumer Response / [redacted] (4200, 18, 2016/02/18) */ MrJ [redacted] , the Capella university representative, was asked to provide a copy with time and date stamp for drop date of the course from the email correspondence that I sent to their staffA response was noted that stated that the drop was initiated through iGuide and therefore no email was receivedI have to disagree with the respondentAccording to Capella's Course Registration policy VII, C- a learner can drop a class by contacting enrollment services, etcby email with language that is clear in intention to droppingThis policy was in effect at the time I registered for and dropped this course and was the process I used to drop this classI want to be sure that this email date received is noted correctly in my account, and not a Capella mistake of not reading and/or responding to the email until that timeIf this email was sent before the 21st of January 2012, which I believe it was, and it was a Capella mistake that this course was not noted to be dropped until that time, I feel that I am not responsible for 100& of the fundsEspecially since the difference in funds owed to Capella are within a few hours of the 2nd Friday drop datePlease provide that email with time and date stamp and the response email noting that the drop was received as soon as possibleI am only requesting this information because I would like the amount that Capella states that I owe to be completely validated MrJ [redacted] also assumes that I did not speak with a Capella Academic Adviser prior to dropping the class but the person that I did speak to referred me to and we discussed the financial policy, which at the time, I was well within days of, and informed me that I was within the time frame to drop the course with little financial implicationsThis is why I am requesting the emails, that I no longer have access to because of being taken off of iGuide until I recently requested access to view my account Capella university representative MrJ [redacted] was emailed with this response as well Final Business Response / [redacted] (4000, 20, 2016/02/18) */ February 15, To whom it may concern: This letter is in response to Ms [redacted] 's complaint from case # [redacted] submitted on 1/30/Ms [redacted] 's complaint is centered on a course that was taken then dropped during the winter course, and the unresolved balance owed to Capella The email submitted to Capella on 1/21/stating "Unfortunately I will be unable to continue with my studies this semesterI need to find out how to drop out of Capella UniversityPlease respond as soon as possibleThank you!" , of which a copy was sent in the previous Revdex.com response, is the first and only interaction where Ms [redacted] indicated she wanted to drop her courseWe have attached a copy of Ms [redacted] 's 1/21/email as well as her enrollment record for the winter term showing the date she logged on to iGuide to drop her course in a previous response We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , but we have diligently researched her drop per her request, and the balance due for the course dropped is congruent with our published tuition and fees refund policyWe would encourage her to work with our business office to arrange a payment plan if resolving the balance all at one time causes difficulty for herPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
I am rejecting this response because: Attached is my signed authorization to release information.
January 4, 2017 To whom it may concern: This letter is in response to Ms. [redacted] ’s complaint # [redacted] . Ms. [redacted] ’s complaint states that we falsely advertised a $5000 grant that she applied for and that we did not inform her that the grant disbursed equally over 7 quarters. The location on our website where this grant is located can be found at the following address: https://www.capella.edu/tuition-financial-aid/scholarships-grants/scholarships-n...⇄ The scholarship details clearly and specifically state that the scholarship is disbursed equally over seven consecutive quarters in the amount of $715 per quarter. If Ms. [redacted] does not attend Capella for the full length of time the scholarship, for whatever reason, the unused portion of the scholarship will not disburse. The $2145 Scholarship amount showing on Ms. [redacted] ’s financial aid award is the total amount she is receiving in the 2016-2017 aid year. As she is receiving the $715 per quarter for three quarters, the total amount for the year is $2145. We apologize for any hardship or confusion this situation has caused Ms. [redacted] , but there was no misinformation or false advertising given regarding the grant she applied for and is currently receiving. We will not be disbursing her grant in any manner other than the current $715 she is receiving. Please feel free to reach out with any additional questions or concerns. Regards, Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/10/20) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/23) */ Signed authorization attached Final Consumer Response / [redacted] (3000, 14, 2015/11/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I DO NOT ACCEPT THEIR RESPONSE BECAUSE THEY ARE LYINGI ASKED THOSE PEOPLE ON THE TH CALL WHY THE AMOUNT WAS SO LOWTHAT DOES NOT MITIGATE THE FACT THAT I TALKED TO OVER REPS AND ONE INFORMED ME THEY HAD BEEN TRYING TO FIX MY ACCOUNT SINCE SEPTEMBER TIMESTHIS PLACE HAS QUESTIONABLE PRACTICES AND I SEE THEY LIKE TO ATTEMPT TO DESTROY LEARNERS CREDIBILTIY BY CHOOSING TO GIVE ONE OF CONVERSATIONS THAT WERE HELDFOR THE RECORD YES SIX DAYS BEFORE THE MONTH LATE DISBURSEMENT I ASKED COULD I INCREASE THE AMOUNT OF MY LOAN, AS COST OF ATTENDANCE IS NOT AS LOW AS THEY PRESENTED ITI AM VERY DISAPPOINTED TO ATTEND THIS UNIVERSITY THAT IS NOT AACSB ACCREDITED AND I WAS CONSIDERING FINISHING MY BACHELORS IN BUSINESS THERE UNTIL I FOUND OUT MY NEW LOCAL NON-PROFIT STATE UNIVERSITY WOULD NOT ACCEPT THE CREDITS FROM CAPELLA BUSINESS PROGRAM FOR CREDIT BECAUSE THEY LACK CERTIFICATIONTHE FIRST DAY I STARTED THAT INSTITUTION A MALICIOUS FINANCIAL AID PERSON DID SOMETHING TO MY FILE BECAUSE SHE WAS BITTER THAT I COMPLAINED ON HER TO A SUPERIOR ABOUT HER LACK OF PROFESSIONALISMSO TO WHOM EVER WROTE THIS RESPONSE TO ATTEMPT TO PORTRAY ME AS SOMEONE MONEY HUNGRY, TRY AGAIN I HAVE BEEN PATIENTLY AWAITING THE TUITION TO BE PAID SO THAT I CAN WITHDRAW AND RUN FOR THE HILLSI WOULD NOT RECOMMEND THIS INSTITUTION TO MY WORST ENEMYIT IS ALSO STRANGE HOW THEY DELAYED THEIR RESPONSE UNTIL THE DAY I HAVE WITHDRAWN FROM THAT INSTITUTION AND EMAILED THEIR FIN-AID OFFICE AND ASKED THEM TO RETURN UNUSED AID TO THE DEPT OF EDTHIS RESPONSE IS MALICIOUS AND UNPROFESSIONAL AND ALSO DEFLECTIVE OF ALL THE BLAME THEIR DEPARTMENT TOOK BY APOLOGIZING OVER TIMES ON PHONE CALLSI FIND IT STRANGE THAT THE DAY THE US DEPT OF ED COMPLIANCE OFFICER SAID SHE WAS CONTACTING THEM ABOUT MY DISBURSEMENT, THE TUITION PAID THE SAID DAY AND THE REFUND TWO DAYS LATERSO REALLY CAPELLA THIS WAS A WEAK AND DEFLECTIVE ATTEMPT TO MITIGATE BLAME OTHER THAN WHERE IT BELONGS WHICH IS WITH YOUR UNPROFESSIONAL AND OBVIOUSLY UNDER TRAINED STAFF..WHO WORKS ON ONE ACCOUNT FOR OVER A MONTH FOR TIMES? GOOD BYE I DO NOT ACCEPT YOUR RESPONSE AND THIS RELATIONSHIP IS OFFICIALLY OVERTO ALL READERS THEIR RESPONSE HAS MYSTERIOUSLY GENERATED AFTER I WITHDREW AND REPORTED THEM TO ANY AGENCY THAT GOVERNS THEM Final Business Response / [redacted] (4000, 16, 2015/11/05) */ November 5, To whom it may concern: We would like to apologize to Ms [redacted] for any frustration or hardship her financial aid situation may have causedWhile we did disburse her financial aid as soon as possible after receiving the funds from the Department of Education, we can understand that any delay in the disbursement of aid may have caused her undue distress We have thoroughly examined the handling of her financial aid, and in no way did any employee or representative of Capella maliciously or intentionally delay the awarding or disbursement of her financial aidIf a learner decides to withdraw from our institution, we handle the Return of Title IV Funding in strict accordance with Department of Education regulations Although Ms [redacted] made it clear that she is unhappy with Capella, it is unclear what we could further do to rectify her situationAll financial aid has now been disbursed, but if she would like further clarification regarding the timing of her disbursement or the regulations surrounding her withdrawal and how that may affect a return of financial aid, we encourage her to speak with our FlexPath financial aid teamThey would be more than happy to assist her with any additional questions or concernsIf there are any other questions or concerns that I may be of assistance in addressing Ms [redacted] with, she is more than welcome to reach out to me as well Regards, [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
I am rejecting this response because: Please see attached
Initial Business Response / [redacted] (1000, 8, 2016/02/09) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/10) */ Signed authorization attached Final Consumer Response / [redacted] (3000, 14, 2016/02/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Capella's response doesn't address two critical facts regarding this particular case First of all, I was put in an impossible situation since Department Chair Dr [redacted] had informed me after years of working on my topic, that it was unacceptableThis was after getting the approval of all my mentors who agreed to work with me only because my topic was acceptable and doableSo this made years of work on this topic worthless and I wasn't given any consideration of this fact nor given any options other than proposing a new topicI did thisHowever, this made it so that I had a little over a single term to get my new topic to the same milestone that my prior one was at after years of work The second fact is thisThe instructor who gave me my first NS was Dr***, who agreed to change my grade after I explained my situation to him, which was that during my term with him I got a new jobJon ***, who was acting as my "Dissertation Success" advisor, advised me not to get the grade change but instead to appeal the academic withdrawal I have the emails from Dr [redacted] confirming this The options offered to me by Capella would not increase my marketability as I already have a Masters degreeThe whole purpose of the PhD degree was to make it easier to procure academic teaching contracts I understand that Capella has policies however in my years of teaching in graduate and undergraduate programs of over half a dozen universities, every institution has emphasized that policies should be enforced with discretion upon the learner Even in straight forward situations like plagiarism, the student should be allowed to explain the situation and policies should be modified to allow the learner every chance to complyKeep in mind that plagiarism involves the actual theft of academic credit, whereas my situation involves making a good faith effort to comply with an impossible situation Capella put me in Not only that but in this situation Capella has acted in a way that directly contradicts their promotion materialOn Capella's numerous websites they tout the "Learner Centered" approach and entice potential students with a Mission Statement that is "fulfilled through innovative programs that are responsive to the needs of adult learners" Another example: "Today, Capella University still has a learner-centered approach to teaching with strong support for the student." http://www.gradschoolhub.com/colleges/capella-university/ Capella in this situation has turned this learner centered approach on its headIf my topic was 'unacceptable' Capella should have not have let me start such a topicI should be refunded the wasted money I spent on an unacceptable topic and given an exemption and allowed to continue with a new topic I am a learner pursing a PhD degree I paid Capella for PhD supervision of my dissertationIf that is not what I got, that is Capella's fault, not my own Final Business Response / [redacted] (4000, 16, 2016/02/29) */ February 29, To whom it may concern: This letter is in response to Mr [redacted] 's complaint from case # [redacted] submitted on 1/26/Mr [redacted] 's complaint is centered around his academic withdrawal from Capella university Although Mr [redacted] claims he was put into a poor situation based upon his topic not being approved, the responsibility for success in dissertation lies with the learner to to get their topic approvedMr [redacted] failed to academically progress in his milestones, which eventually led to his academic withdrawal notification from the universityCapella does make exceptions to our administrative withdrawal policy, an exception that was granted to Mr [redacted] when he initially appealed his decisionHe was ultimately withdrawn from the university for not meeting the requirements of that appeal decisionWe have thoroughly reviewed Mr [redacted] 's situation and feel we have done everything possible to assist him in succeedingAlthough supervision was provided to him, the lack of progress and success in this instance falls on the learner We apologize for any undue hardship or stress that this situation may have caused Mr [redacted] , but we will not review any further requests to reverse the administrative withdrawal decision We encourage Mr [redacted] to work with the academic advising team to pursue alternate degree options utilizing the credits he has earned up to this pointPlease feel free to contact me with any additional questions or concerns Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Tell us why here