December 21st, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for Ms [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experienceHowever; this balance is a result of Guided Path courses taken during the summer term in which she dropped the courses after the drop dateIn regards to Ms [redacted] ’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms [redacted] several times and there has been no error found that resulted in her inability to be successful We apologize for any hardship this situation may have caused Ms [redacted] , but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policyWe will not be taking action to reduce her balance or cease collection activityWe encourage Ms [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification Regards,
November 8th, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to MsBianca [redacted] ? complaint #The nature of Ms [redacted] complaint is that she was dropped from her course and now owes a balance to the university ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] was enrolled in PSY?" Inferential Statistics in the Summer term as part of her MS in Psychology programThe course began on July 13th of 2015, and Ms [redacted] initially and last participated in the course on July 19th of Although Ms [redacted] stated she was unaware that her CogBooks communications were not considered participation, university policy specifically designates ongoing course participation as “the submission and completion of grade-eligible courseroom activities throughout the duration of the course.” (University Policy ?" Course Registration) Additionally; Ms [redacted] had been enrolled in three previous quarters prior to the Summer of 2015, and was aware of the course participation requirements in each of those termsAfter Ms [redacted] did not participate in her course for consecutive days, she was dropped from her course and financial aid was returned to the Department of Education in accordance with Return of Title IV (R2T4) regulations? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship this situation may have caused Ms***, but the balance on her account is due to not participating in her course as is defined by university policyThere is no evidence to suggest MsWas not fully aware that the CogBooks communication with her instructor was eligible as course participationWe encourage Ms [redacted] to contact our business office regarding the past due balance currently on her accountPlease feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (1.888.227.3552) Fax: [redacted] E-mail: [redacted] Tell us why here
I am rejecting this response because: I will need to print, fill out and fax the form which was sent to meI am at work but will try to take care of it today
? I am rejecting this response because: Mr [redacted] is twisting the facts in this case for their own benefitI was seeking advice from Matt ***, my tutor, because of this special situation I was going through.? This is on his own words: "I have placed a pause on your auto-registration so that nothing further will register for you when you complete BUS-FP3012"That is very clear to me that I won’t get registered any moreThen he gave instructions on how to discontinue from the universityTherefore, I waited thinking that I was fine based on Matt’s informationWhen I got the $bill (on 10/11/16), I went back and ask why I was being charged and he changed to: "I did place a pause on your account so nothing further started when you completed BUS-FP3012, however when you completed the course we were already well into the new billing session.” Why he didn’t tell me that when on 9/30/2016? I could have continued at the university for another sessionBy this time all my options were gone because I was already two weeks after the classes startedTherefore, what is the function of a tutor, isn't it for helping the students? Or do they just want to mislead them so the university makes more money? If I cannot trust the tutor, who can help us? The other issue is with the different schedules they haveThere is a billing session, academic calendar, and course dates, which makes a very confusing situationI spent a couple of days looking for information on the schedules and on the data, that I gathered, I thought I was on track, but still I asked Matt just to make sure, and unfortunately he gave me the wrong information[redacted] ***
Dear ***, ? Please find Capella’s initial response to the complaint filed by Ms.? [redacted] below along with the requested 3rd party release form and fax cover sheet? Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Thank you for your attention to the matter? Please feel free to reach out to me with any further questions or concerns ? Alyssa R [redacted] Learner Affairs Associate ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu
June 30, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint # [redacted] Ms [redacted] ’s complaint states that she was unfairly removed from her courses due to non-engagement and is requesting a refund of her FlexPath tuition for the term in which she was dropped Ms [redacted] began her first FlexPath undergraduate course in business in February of Ms [redacted] submitted a course activity update on 2/26/2016, which counted as academic engagement, and also stated that her first assessment would be submitted on 2/29/The learner never submitted that assessment, but submitted another course activity update on 3/12/This activity update did not qualify as academic engagement as she still had not submitted an assessment in the courseroom for her instructor to examine and score, and academic reached out to Ms [redacted] to notify her of thisMs [redacted] was then notified again by academic advising on 3/19/that she had not been actively engaged in her courses for over three weeks and that she would be dropped from her course on 3/for non-engagement if she had not submitted work that qualified her for academic engagementMs [redacted] again attempted to submit a course activity update, but was not submitting any new information or work on her assessment that qualified as academic engagementAt that time, she was also given information from the tutor about how to improve her submissions so they would qualify as academic engagementAs the learner had no actively participated in her course for days, she was dropped from her courses for non-engagementMs [redacted] appealed to school leadership to be re-enrolled in her courses, but based upon her lack of participation and poor quality of the work that had been submitted, her request for re-enrollment was denied We apologize for any confusion or frustration this situation may have caused Ms [redacted] , but unfortunately we will not be able to re-enroll her in her first course and will not be dropping the amount owed for tuitionI would be more than happy to assist Ms [redacted] in contacting our business office to arrange a payment plan if resolving the balance at one time is not an optionPlease feel free to reach out if there are any additional questions or concerns Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
December 26th , To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] ’s complaint is that he has a balance remaining on his account that is preventing the release of his official transcriptPlease see the following message from one of our financial aid advisors in regard to Mr [redacted] ’s complaint: Mr [redacted] is taking MBA courses (1st and 2nd session) • Initially we awarded up to half time COA ($4,332) • This amount had included TA which was then removed and replaced with loan funding • Disbursements for 1st session occurred and sent a refund of $1,• Learner started into second session and we offered an award adjustment of $1,• Unfortunately, after the 10% discount, the balance would have been $and with origination fee of $he is left with the balance of $ We apologize for any hardship this situation may have caused Mr [redacted] We encourage Mr [redacted] to reach out to our financial aid department if the explanation of the balance on his account requires further clarification Regards, Joe [redacted] Senior Learner Affairs Associate Academic Affairs Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I appreciate Capella University and their good faith gesture in this matter? Thank you? [redacted]
Dear ***, Please find Capella’s initial response to the complaint filed by [redacted] below along with the requested 3rd party release form and fax cover sheet Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at ***[redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Please feel free to reach out to me with any further questions or concerns Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ ***corresponding document attached Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at 651-695-or scanned and emailed to [redacted] , Revdex.com Mediation Coordinator at [redacted] @thefirstRevdex.com.orgThank you for your attention to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont understand why I have to fill out a form to have my issued resolvedSomeone needs to call me like I was originally told to have this matter resolved Final Consumer Response / [redacted] (3000, 19, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableNot once did I hide that I was receiving tuition assitanceI submitted the forms to let the school know because I have no problem in repoorting it if I am receiving itThe problem is my employer offers employees up to $a year in tuition assistance, Capella is reporting me at $9,for the yearI was told by a Capella representative to submit multiple tuition forms and thats what has caused the confusionA representative told me to report I was receivng the full $even though I had'nt receive the amount to get my account straightThis has caused so much trouble and I am not withdrawing from the institution for there poor practices with students! Final Business Response / [redacted] (4000, 23, 2015/08/25) */ A senior expert with Capella University's financial aid office reached out to the learner on 8/to provide assistance regarding resolving this matter, and has also sent information specific to the learner's situation while continuing to offer assistanceThe learner is urged to respond to this outreachI do apologize for the frustration experienced by the learnerHowever, Capella's financial aid office continues to stand ready to help Best wishes, Diane [redacted] Learner Affairs Capella University
October 17, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’ complaint # [redacted] Ms [redacted] ’ complaint centers around the balance on her account due to the return of federal financial aid ? We have examined Ms [redacted] ’ complaint and determined that any misinformation given regarding her eligibility for financial aid stemmed from aid she had pending from pending aid at Kaplan UniversityIn consulting with our financial aid department, we have determined that there would not be a balance due on the account had Ms [redacted] stayed enrolled in her courses? However; in an attempt to aid with Ms [redacted] ’ permanent separation from Capella University, we will be offering her a one-time good faith tuition credit in the amount of $This tuition credit should be reflective within the next 3-business days and will leave her with a balance of $on her account with CapellaMs [redacted] will be responsible for repaying any Department of Education loans taken that she may still maintain a balance on? We apologize for any confusion or inconvenience this situation may have caused Ms [redacted] Please feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will send a release form to Capella so this can be further investigated Final Consumer Response / [redacted] (3000, 24, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will absolutely not call youWe can figure this out through a 3rd party I also did not actively participate in these classesI logged in twiceThis is why I do not believe I should have to payAt the very least I shouldn't have to pay full pricefor something I did NOT a actively participate inIf I was told you will have to pay "x" amount of dollarsI would have stuck with it and took the F'sAlso I tried to work with your staff and they would not work with meMaking feel like an it along the wayOffering me the option of paying $a month which is not possible for me to pay is not "working with" anyoneCapella is greedy and does not have the students best interest at heart Final Business Response / [redacted] (4000, 26, 2016/01/15) */ January 14, To whom it may concern: This letter is in response to Ms [redacted] 's complaint from case # [redacted] submitted on 12/16/Ms [redacted] states her complaint is related to a balance that she owes due to a course she enrolled in during the spring term, of which she was subsequently dropped for non-participationMs [redacted] states she is unable to make the payments proposed in discussions with our business office Ms [redacted] did actively participate in courseroom discussions in both of her spring courses, which is defined as participation by university policyAs Ms [redacted] participated and dropped courses after the date published in the tuition and fees refund policy, she is not eligible for a refund of her spring tuition We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , but the balance owed to Capella is warranted as it aligns with our published tuition and fees refund policyOur business office does not negotiate payment plans though a third party, so if Ms [redacted] would like to change any proposed payment plan, she may do so directly with our business officePlease feel free to contact me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
? I am rejecting this response because Capella has never addressed its problemsThis? entire issue began from the very beginning of my experience with CapellaCapella has NEVER EVER accepted any responsibility for the lack of tutors for Stats the FIRST and SECOND time I took it? The delay led to all the problems since? The FLEX PROGRAM was rolled out before it was ready, I? believedI think it would behoove the Revdex.com to find out how many? people took and passed the GenPsych Flex program in its entirety during the time time I enrolled with my first? class with CapellaIt was glitchy and slow and delayed my progress, but Inferential Stats was what really sent my whole? program into a tail spin? I had a? limited window of time to? complete my Masters before relatives in my life were going to need caregivingI was assured there were tutors, SMOOTH RUNNNING websites, and there was no reason someone of my intellect and proven academic history could not complete it in a timely mannerI pointed out the programs' problems regularly, but foolishly kept hoping it would get better.PLEASE NOTE that I was REJECTED from the FLEX PATh program, but Capella took LONGER THAN THEY PROMISED to address my grievancesI have the dates and? recordsTHE DELAY AND DENY tactics holds students of good will and ability to be stuck into the program longerI can only presume this is to make more moneyI am shocked at the shoddiness I found from a REGIONALLY ACCREDITED institutionAttached is an explanation and some artifacts of many I have, to point out problems?
I am rejecting this response because: As my complaint indicates, my issue is in the advisement I received in regards to the cut off Per the two attached emails, my advisor says both "Keep in mind that if you request a drop after the second week of class you are 100% responsible for the tuition of this course" as well as "If you drop your course at any point after unit is completed you are responsible for 100% of the tuition cost." When I was registering for this course and I expressed my concern over being able to make the class work with my schedule, he said that I had two weeks to determine whether I could make it work so I calendared a reminder for exactly two weeks out from the start date of the class to make sure I made the deadlineHaving it stated in different ways is very misleading I am a very responsible individual and do not take deadlines lightly so I would have made a point to take action appropriately had I felt I was advised correctly With this information, I feel that it is understandable how a miscommunication could have occurred and I am asking for understanding as such I feel that it is more that fair for both Capella and myself take responsibility for both of our parts in this and come to a settlement agreement That is just good business practice To address their point about me having no contact with my advisor, he was already made well aware through our conversations that I was unsure whether I would be able to make this work and that I was giving it a try When he reached out to me to discuss my first unit, I indicated that due to my schedule, I was only able to complete homework on Wednesday's and Sunday's if needed which did not leave a lot of time (hence my struggle)Again, I am requesting a settlement in the form of a credit applied to my bill for 75% as this is what I would have been responsible for under the two week drop policy Thank you very much for your time and consideration in this matterBest Regards, [redacted]
September 26, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint regards the balance due on his account, the collection activities involved with that balance, and a grant he was offered upon enrollment at Capella? ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] enrolled at Capella in the Fall term in a Post-Baccalaureate Certificate program in CounselingHe began his first course on November 10th of 2014, for which he accepted a financial aid award of $3,that disbursed to his account on 12/1/Pf this disbursement, $disbursed towards his tuition, $disbursed towards what he used as a book voucher to purchase course material, and $1,disbursed to him as a refund for educational-related expensesDespite Mr [redacted] ’s claim, none of the funds disbursed to him (including the refund) were part of any grant he was offered or given to attend CapellaAll of the financial aid that disbursed to his account was in the form of unsubsidized Stafford funding that he voluntarily accepted ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? When Mr [redacted] dropped his course on 12/2/2014, the day after his financial aid disbursed, we were required to return all funds to the Department of Education in accordance with federal regulations regarding Title IV fundingThis left him with a balance on his account of $3,Upon learning of Mr [redacted] ’s dissatisfaction, and that he felt as though he was erroneously admitted to Capella University, we offered him a one-time good faith tuition credit of $2,to apply towards the balance of his tuition and book voucher chargeThe only remaining balance Mr [redacted] owes is the $1,that was sent to him as a refund? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion or frustration this situation may have caused Mr [redacted] , but we feel we have been more than generous with the good faith credit he was offered for his tuition and book voucher chargeThe amount remaining as a balance from the refund sent to him of $1,will remain as a balance on his account, and we will continue with collection activities until this balance is resolvedPlease feel free to reach out with any additional questions or concerns ? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
As the consumer has not stated a reason for the rejection of this offer, at the suggestion of our Revdex.com Mediation Coordinator we will wait for instruction on next steps
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/16) */
December 21st, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint # [redacted] The nature of Ms [redacted] ’s complaint is that there were errors or lapses on the part of the FlexPath tutors that led her to go into a Guided Path course which she now has a balance for Ms [redacted] continues to state that the balance she currently owes is due to issues stemming from her FlexPath experienceHowever; this balance is a result of Guided Path courses taken during the summer term in which she dropped the courses after the drop dateIn regards to Ms [redacted] ’s claims regarding FlexPath; members of the FlexPath leadership have spoken to Ms [redacted] several times and there has been no error found that resulted in her inability to be successful We apologize for any hardship this situation may have caused Ms [redacted] , but there is no error regarding the balance due on her account as she dropped these courses after the drop date clearly outlined in University policyWe will not be taking action to reduce her balance or cease collection activityWe encourage Ms [redacted] to respond to our outreach if she has any additional questions or concerns regarding this matter, or requires further clarification Regards,
November 8th, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to MsBianca [redacted] ? complaint #The nature of Ms [redacted] complaint is that she was dropped from her course and now owes a balance to the university ? ? ? ? ? ? ? ? ? ? ? ? Ms [redacted] was enrolled in PSY?" Inferential Statistics in the Summer term as part of her MS in Psychology programThe course began on July 13th of 2015, and Ms [redacted] initially and last participated in the course on July 19th of Although Ms [redacted] stated she was unaware that her CogBooks communications were not considered participation, university policy specifically designates ongoing course participation as “the submission and completion of grade-eligible courseroom activities throughout the duration of the course.” (University Policy ?" Course Registration) Additionally; Ms [redacted] had been enrolled in three previous quarters prior to the Summer of 2015, and was aware of the course participation requirements in each of those termsAfter Ms [redacted] did not participate in her course for consecutive days, she was dropped from her course and financial aid was returned to the Department of Education in accordance with Return of Title IV (R2T4) regulations? ? ? ? ? ? ? ? ? ? ? We apologize for any hardship this situation may have caused Ms***, but the balance on her account is due to not participating in her course as is defined by university policyThere is no evidence to suggest MsWas not fully aware that the CogBooks communication with her instructor was eligible as course participationWe encourage Ms [redacted] to contact our business office regarding the past due balance currently on her accountPlease feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (1.888.227.3552) Fax: [redacted] E-mail: [redacted] Tell us why here
I am rejecting this response because: I will need to print, fill out and fax the form which was sent to meI am at work but will try to take care of it today
? I am rejecting this response because:***See attached release form***
? I am rejecting this response because: Mr [redacted] is twisting the facts in this case for their own benefitI was seeking advice from Matt ***, my tutor, because of this special situation I was going through.? This is on his own words: "I have placed a pause on your auto-registration so that nothing further will register for you when you complete BUS-FP3012"That is very clear to me that I won’t get registered any moreThen he gave instructions on how to discontinue from the universityTherefore, I waited thinking that I was fine based on Matt’s informationWhen I got the $bill (on 10/11/16), I went back and ask why I was being charged and he changed to: "I did place a pause on your account so nothing further started when you completed BUS-FP3012, however when you completed the course we were already well into the new billing session.” Why he didn’t tell me that when on 9/30/2016? I could have continued at the university for another sessionBy this time all my options were gone because I was already two weeks after the classes startedTherefore, what is the function of a tutor, isn't it for helping the students? Or do they just want to mislead them so the university makes more money? If I cannot trust the tutor, who can help us? The other issue is with the different schedules they haveThere is a billing session, academic calendar, and course dates, which makes a very confusing situationI spent a couple of days looking for information on the schedules and on the data, that I gathered, I thought I was on track, but still I asked Matt just to make sure, and unfortunately he gave me the wrong information[redacted] ***
Dear ***, ? Please find Capella’s initial response to the complaint filed by Ms.? [redacted] below along with the requested 3rd party release form and fax cover sheet? Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] Thank you for your attention to the matter? Please feel free to reach out to me with any further questions or concerns ? Alyssa R [redacted] Learner Affairs Associate ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu ? ? ? ? ? ? ? ? ? ? ? ? ? ? Capella University Capella Tower [redacted] Minneapolis, MN ? www.capella.edu
June 30, To whom it may concern: This letter is in response to Ms [redacted] ’s complaint # [redacted] Ms [redacted] ’s complaint states that she was unfairly removed from her courses due to non-engagement and is requesting a refund of her FlexPath tuition for the term in which she was dropped Ms [redacted] began her first FlexPath undergraduate course in business in February of Ms [redacted] submitted a course activity update on 2/26/2016, which counted as academic engagement, and also stated that her first assessment would be submitted on 2/29/The learner never submitted that assessment, but submitted another course activity update on 3/12/This activity update did not qualify as academic engagement as she still had not submitted an assessment in the courseroom for her instructor to examine and score, and academic reached out to Ms [redacted] to notify her of thisMs [redacted] was then notified again by academic advising on 3/19/that she had not been actively engaged in her courses for over three weeks and that she would be dropped from her course on 3/for non-engagement if she had not submitted work that qualified her for academic engagementMs [redacted] again attempted to submit a course activity update, but was not submitting any new information or work on her assessment that qualified as academic engagementAt that time, she was also given information from the tutor about how to improve her submissions so they would qualify as academic engagementAs the learner had no actively participated in her course for days, she was dropped from her courses for non-engagementMs [redacted] appealed to school leadership to be re-enrolled in her courses, but based upon her lack of participation and poor quality of the work that had been submitted, her request for re-enrollment was denied We apologize for any confusion or frustration this situation may have caused Ms [redacted] , but unfortunately we will not be able to re-enroll her in her first course and will not be dropping the amount owed for tuitionI would be more than happy to assist Ms [redacted] in contacting our business office to arrange a payment plan if resolving the balance at one time is not an optionPlease feel free to reach out if there are any additional questions or concerns Regards Joseph [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
December 26th , To whom it may concern: This letter is in response to Mr [redacted] ’s complaint # [redacted] The nature of Mr [redacted] ’s complaint is that he has a balance remaining on his account that is preventing the release of his official transcriptPlease see the following message from one of our financial aid advisors in regard to Mr [redacted] ’s complaint: Mr [redacted] is taking MBA courses (1st and 2nd session) • Initially we awarded up to half time COA ($4,332) • This amount had included TA which was then removed and replaced with loan funding • Disbursements for 1st session occurred and sent a refund of $1,• Learner started into second session and we offered an award adjustment of $1,• Unfortunately, after the 10% discount, the balance would have been $and with origination fee of $he is left with the balance of $ We apologize for any hardship this situation may have caused Mr [redacted] We encourage Mr [redacted] to reach out to our financial aid department if the explanation of the balance on his account requires further clarification Regards, Joe [redacted] Senior Learner Affairs Associate Academic Affairs Direct Line: ###-###-#### Toll Free: 1.888.CAPELLA (###-###-####) ext [redacted] Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? I appreciate Capella University and their good faith gesture in this matter? Thank you? [redacted]
Dear ***, Please find Capella’s initial response to the complaint filed by [redacted] below along with the requested 3rd party release form and fax cover sheet Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at ###-###-#### or scanned and emailed to [redacted] , Mediation Coordinator at ***[redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Please feel free to reach out to me with any further questions or concerns Alyssa R [redacted] Learner Affairs Associate Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Alyssa[redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ ***corresponding document attached Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release non-directory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at 651-695-or scanned and emailed to [redacted] , Revdex.com Mediation Coordinator at [redacted] @thefirstRevdex.com.orgThank you for your attention to this matter Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I dont understand why I have to fill out a form to have my issued resolvedSomeone needs to call me like I was originally told to have this matter resolved Final Consumer Response / [redacted] (3000, 19, 2015/08/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is unacceptableNot once did I hide that I was receiving tuition assitanceI submitted the forms to let the school know because I have no problem in repoorting it if I am receiving itThe problem is my employer offers employees up to $a year in tuition assistance, Capella is reporting me at $9,for the yearI was told by a Capella representative to submit multiple tuition forms and thats what has caused the confusionA representative told me to report I was receivng the full $even though I had'nt receive the amount to get my account straightThis has caused so much trouble and I am not withdrawing from the institution for there poor practices with students! Final Business Response / [redacted] (4000, 23, 2015/08/25) */ A senior expert with Capella University's financial aid office reached out to the learner on 8/to provide assistance regarding resolving this matter, and has also sent information specific to the learner's situation while continuing to offer assistanceThe learner is urged to respond to this outreachI do apologize for the frustration experienced by the learnerHowever, Capella's financial aid office continues to stand ready to help Best wishes, Diane [redacted] Learner Affairs Capella University
October 17, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Ms [redacted] ’ complaint # [redacted] Ms [redacted] ’ complaint centers around the balance on her account due to the return of federal financial aid ? We have examined Ms [redacted] ’ complaint and determined that any misinformation given regarding her eligibility for financial aid stemmed from aid she had pending from pending aid at Kaplan UniversityIn consulting with our financial aid department, we have determined that there would not be a balance due on the account had Ms [redacted] stayed enrolled in her courses? However; in an attempt to aid with Ms [redacted] ’ permanent separation from Capella University, we will be offering her a one-time good faith tuition credit in the amount of $This tuition credit should be reflective within the next 3-business days and will leave her with a balance of $on her account with CapellaMs [redacted] will be responsible for repaying any Department of Education loans taken that she may still maintain a balance on? We apologize for any confusion or inconvenience this situation may have caused Ms [redacted] Please feel free to reach out with any additional questions or concerns? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Complaint Response Date bumped because: Holiday Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will send a release form to Capella so this can be further investigated Final Consumer Response / [redacted] (3000, 24, 2016/01/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will absolutely not call youWe can figure this out through a 3rd party I also did not actively participate in these classesI logged in twiceThis is why I do not believe I should have to payAt the very least I shouldn't have to pay full pricefor something I did NOT a actively participate inIf I was told you will have to pay "x" amount of dollarsI would have stuck with it and took the F'sAlso I tried to work with your staff and they would not work with meMaking feel like an i
t along the wayOffering me the option of paying $a month which is not possible for me to pay is not "working with" anyoneCapella is greedy and does not have the students best interest at heart Final Business Response / [redacted] (4000, 26, 2016/01/15) */ January 14, To whom it may concern: This letter is in response to Ms [redacted] 's complaint from case # [redacted] submitted on 12/16/Ms [redacted] states her complaint is related to a balance that she owes due to a course she enrolled in during the spring term, of which she was subsequently dropped for non-participationMs [redacted] states she is unable to make the payments proposed in discussions with our business office Ms [redacted] did actively participate in courseroom discussions in both of her spring courses, which is defined as participation by university policyAs Ms [redacted] participated and dropped courses after the date published in the tuition and fees refund policy, she is not eligible for a refund of her spring tuition We apologize for any undue hardship or stress that this situation may have caused Ms [redacted] , but the balance owed to Capella is warranted as it aligns with our published tuition and fees refund policyOur business office does not negotiate payment plans though a third party, so if Ms [redacted] would like to change any proposed payment plan, she may do so directly with our business officePlease feel free to contact me with any further questions or concerns [redacted] Learner Affairs Associate Learner Services & Operations (LSO) Direct Line: [redacted] Toll Free: 1.888.CAPELLA ( [redacted] ) ext [redacted] Fax: [redacted] E-mail: [redacted] @capella.edu Capella University Capella Tower [redacted] Minneapolis, MN www.capella.edu
I am rejecting this response because: 3rd Party Authorization signed and attached
? I am rejecting this response because Capella has never addressed its problemsThis? entire issue began from the very beginning of my experience with CapellaCapella has NEVER EVER accepted any responsibility for the lack of tutors for Stats the FIRST and SECOND time I took it? The delay led to all the problems since? The FLEX PROGRAM was rolled out before it was ready, I? believedI think it would behoove the Revdex.com to find out how many? people took and passed the GenPsych Flex program in its entirety during the time time I enrolled with my first? class with CapellaIt was glitchy and slow and delayed my progress, but Inferential Stats was what really sent my whole? program into a tail spin? I had a? limited window of time to? complete my Masters before relatives in my life were going to need caregivingI was assured there were tutors, SMOOTH RUNNNING websites, and there was no reason someone of my intellect and proven academic history could not complete it in a timely mannerI pointed out the programs' problems regularly, but foolishly kept hoping it would get better.PLEASE NOTE that I was REJECTED from the FLEX PATh program, but Capella took LONGER THAN THEY PROMISED to address my grievancesI have the dates and? recordsTHE DELAY AND DENY tactics holds students of good will and ability to be stuck into the program longerI can only presume this is to make more moneyI am shocked at the shoddiness I found from a REGIONALLY ACCREDITED institutionAttached is an explanation and some artifacts of many I have, to point out problems?
I am rejecting this response because: As my complaint indicates, my issue is in the advisement I received in regards to the cut off Per the two attached emails, my advisor says both "Keep in mind that if you request a drop after the second week of class you are 100% responsible for the tuition of this course" as well as "If you drop your course at any point after unit is completed you are responsible for 100% of the tuition cost." When I was registering for this course and I expressed my concern over being able to make the class work with my schedule, he said that I had two weeks to determine whether I could make it work so I calendared a reminder for exactly two weeks out from the start date of the class to make sure I made the deadlineHaving it stated in different ways is very misleading I am a very responsible individual and do not take deadlines lightly so I would have made a point to take action appropriately had I felt I was advised correctly With this information, I feel that it is understandable how a miscommunication could have occurred and I am asking for understanding as such I feel that it is more that fair for both Capella and myself take responsibility for both of our parts in this and come to a settlement agreement That is just good business practice To address their point about me having no contact with my advisor, he was already made well aware through our conversations that I was unsure whether I would be able to make this work and that I was giving it a try When he reached out to me to discuss my first unit, I indicated that due to my schedule, I was only able to complete homework on Wednesday's and Sunday's if needed which did not leave a lot of time (hence my struggle)Again, I am requesting a settlement in the form of a credit applied to my bill for 75% as this is what I would have been responsible for under the two week drop policy Thank you very much for your time and consideration in this matterBest Regards, [redacted]
September 26, ? To whom it may concern: ? ? ? ? ? ? ? ? ? ? This letter is in response to Mr [redacted] ’s complaint # [redacted] Mr [redacted] ’s complaint regards the balance due on his account, the collection activities involved with that balance, and a grant he was offered upon enrollment at Capella? ? ? ? ? ? ? ? ? ? ? ? Mr [redacted] enrolled at Capella in the Fall term in a Post-Baccalaureate Certificate program in CounselingHe began his first course on November 10th of 2014, for which he accepted a financial aid award of $3,that disbursed to his account on 12/1/Pf this disbursement, $disbursed towards his tuition, $disbursed towards what he used as a book voucher to purchase course material, and $1,disbursed to him as a refund for educational-related expensesDespite Mr [redacted] ’s claim, none of the funds disbursed to him (including the refund) were part of any grant he was offered or given to attend CapellaAll of the financial aid that disbursed to his account was in the form of unsubsidized Stafford funding that he voluntarily accepted ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? When Mr [redacted] dropped his course on 12/2/2014, the day after his financial aid disbursed, we were required to return all funds to the Department of Education in accordance with federal regulations regarding Title IV fundingThis left him with a balance on his account of $3,Upon learning of Mr [redacted] ’s dissatisfaction, and that he felt as though he was erroneously admitted to Capella University, we offered him a one-time good faith tuition credit of $2,to apply towards the balance of his tuition and book voucher chargeThe only remaining balance Mr [redacted] owes is the $1,that was sent to him as a refund? ? ? ? ? ? ? ? ? ? ? ? We apologize for any confusion or frustration this situation may have caused Mr [redacted] , but we feel we have been more than generous with the good faith credit he was offered for his tuition and book voucher chargeThe amount remaining as a balance from the refund sent to him of $1,will remain as a balance on his account, and we will continue with collection activities until this balance is resolvedPlease feel free to reach out with any additional questions or concerns ? Regards, ? Joe [redacted] Learner Affairs Associate Learner Services & Operations (LSO) ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? Toll Free: 1.888.CAPELLA (###-###-####) Fax: ###-###-#### E-mail: Joseph[redacted] @capella.edu
As the consumer has not stated a reason for the rejection of this offer, at the suggestion of our Revdex.com Mediation Coordinator we will wait for instruction on next steps
? I am rejecting this response because: ? Attached signed 3rd party authorization.?
Initial Business Response / [redacted] (1000, 5, 2015/10/06) */ Capella University takes Revdex.com complaints seriously and it is a priority to review and respond in a timely mannerCapella is an institution of higher education receiving Title IV fundingAs such, we are required under the Family Educational Rights and Privacy Act (FERPA), to protect the privacy of our learnersWithout written permission from the learner, we are unable to release nondirectory information to any third party including the Revdex.comA signed 3rd party release form must be submitted by the complainant authorizing the release of their information to the Revdex.com before a response can be providedThe attached 3rd party authorization form must be completed in its entirety and signed manually for Capella to move forward with a responseOnce completed, the release form may be faxed along with the cover sheet directly to the Revdex.com at [redacted] or scanned and emailed to [redacted] , Mediation Coordinator at [redacted] @thefirstRevdex.com.org Thank you for your attention to the matter Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/16) */