Capital Advance Solutions

We do not do outbound telemarketing calls, but we reserve the right to make outbound calls for other purposes, such as investigating complaintsWe do not interact with consumers as we are strictly business to business*** complaint is about a third party calling business to businessWhen transferred to us, *** the complainant, hung up on our call center immediately without a word spoken on either sideThe cursing and offensive and threatening language claimed by *** did not happen*** did not interact with us, he simply hung upThis is proven, recorded fact.If anyone complains about an unrelated vendor who happens to transfer a call to us, we will investigateIn this case, we called to investigate and make amendsWe did express regret for the incident, even though we knew it was embellished, and we stopped the unrelated third party from making perfectly legal business to business sales calls to this individual out of respect and goodwill.We regret any inconvenience caused be the unrelated third party, and we have made sure that vendor will not call againThere is nothing further to do

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We have placed you on dozens of private Do Not Call lists, and we are fairly certain that you have not been called by anyone we have any influence over in some timeThat is the component of your request that we have any influence overWe have no record of any contact with you, which is a factIn certain rare circumstances, the sales representative might hang up before the system is populated with the individual's informationNot to say you might have been a bit intense or anything like that, but the possibilities are 'no contact' or 'emotionally-charged contact that forced a call termination'We have granted your request and sincerely hope that it helps you

Dear *** ***We do not have equipment capable of robocalling, and we only make outbound calls under specific circumstances such as to follow up on documents and the likeThis is why you didn't see our number, it was not usWe also do not call cell phones except when authorized by clientsThe
fact pattern in the complaint suggests you were called by several independent vendors, and one of those vendors apparently gave you our nameI did not find any record of you, which means you never actually got through to us and you certainly are not a customerRegarding the FBI, Secret Service, etc: You may want to google these agenciesRegardless, we are not being investigated by anyone, not criminally or for any reason whatsoeverThese matters are not criminal, and the source of the activity you report is not us, but completely unrelated partiesThat said, you are clearly frustrated, and we can and will help reduce your painYour phone number was provided on your complaint, so we added that number to every Do Not Call list that we have any influence over.We truly hope this helps you, *** ***Be well

Complaint: ***
I am rejecting this response because: CAS has not released the name, address, telephone number, and web address of their call centerThe response is also materially in many factual aspectsI am a consumer, not a businessOther consumer websites like *** which identify telemarketers have postings about CAS also telemarketing them as consumers, not businessesIt was through *** that I was able to determine CAS' identity
Regards,
*** ***

I received a call from a "blocked Number" and with someone on the other end of the phone that sounded like they were from another countryWhen I asked what the name of his company was he gave me this company name I looked them up online and asked if I call the number listed online could I talk to him again and he said noI hung up with him and called the number and a lady answer the phone and said "executive offices may I help you" Did not say the company name…
I told her my experience and she said all you had to do was say Im not interested and asked for my number so she could remove my number from the list then she hung up on meWith all of the identity theft going on this is a really poor practice with rude employees I would not do business with them

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We have placed you on dozens of private Do Not Call lists, and we are fairly certain you have not been called in some timeThis was your sta*** wishPlease confirm that you are no longer being called about business cash advances

Complaint: ***
I am rejecting this response because:I am already on the do not call and have been for yearsThe company you hire to make your robocalls is ignoring the list. That is the problem.If you receive leads from a company that makes millions of robocalls (and ignores the do not call list) then you are responsible for the callsYou are the reason they are making the calls.I expect better integrity from a company whose founder used to work at *** ***
Regards,
*** ***

We do not do outbound telemarketing calls, but we reserve the right to make outbound calls for other purposes, such as investigating complaintsWe do not interact with consumers as we are strictly business to business*** complaint is about a third party calling business to businessWhen transferred to us, *** the complainant, hung up on our call center immediately without a word spoken on either sideThe cursing and offensive and threatening language claimed by *** did not happen*** did not interact with us, he simply hung upThis is proven, recorded fact.If anyone complains about an unrelated vendor who happens to transfer a call to us, we will investigateIn this case, we called to investigate and make amendsWe did express regret for the incident, even though we knew it was embellished, and we stopped the unrelated third party from making perfectly legal business to business sales calls to this individual out of respect and goodwill.We regret any inconvenience caused be the unrelated third party, and we have made sure that vendor will not call againThere is nothing further to do

We do not make telemarketing callsWe do not interact with consumers; we interact only with businessesYou aren’t a customer (this is a customer forum)You were not called by us; you were called by an unaffiliated third party call centerWe make certain that we operate within the law, but more
than that we take the high roadWe take your complaint very seriouslyIn a world where nobody cares about the little guy, we careWe will do our utmost to clear this upWe put you on every Do Not Call list we have influence overThese are not State or Federal call lists, which are generally not applicable to business callsInstead, these are private Do Not Call lists maintained by call centersThis has been done, and you will experience fewer telemarketing callsSince you may be retired, and not an active business owner, we intend to dig deeper in our corrective actionFor you to have been called, someone erredThis error probably means that whoever called you has an outdated databaseWe will attempt to identify the caller and get this database problem correctedThis is not our screw-up, but we’ll exert our influence on your behalfWe sincerely hope this brings you peace and tranquility

Complaint: ***
I am rejecting this response because:They appear to be claiming they don't hire 3rd parties to make these calls I find that very hard to believe since they transfer you directly to the company in question Why would a 3rd party call center make calls on behalf of the company in question if they're not being compensated for their time and efforts? The simple answer is the wouldn't and that makes Capital Advance Solutions LLC responsible for the actions of their contractor They're trying to hide behind the illusion of 'we didn't call you so we're not responsible' but conspiracy to harass people is just as bad as the actual harassment. Notice also they claimed from another complaint back in April that they'd stopped this practice and yet it obviously continues to this day That makes their response back in April void too The Revdex.com of New Jersey should reject any response from this company that does not include the guarantee that 100% of numbers on the National DNC list will be blocked from unsolicited phone calls and that anyone not on the DNC who asks to be removed is permanently and immediately removed Short of that the Revdex.com of New Jersey should invalidate their accreditation.
Regards,
*** ***

This person actually spoke to an Independent Sales Organization (ISO), not Capital Advance SolutionsHowever, we are told that the situation was resolved amicablyWe regret any inconvenience

We did not call youWe deal only with businesses, never consumersWe do not possess equipment capable of robo-dialingWe do not do telemarketing.Your complaint is identical, word for word, to other complaints received at the same time, and we have no record of youRegardless, we have put the
provided number on the Do Not Call lists that we have access toRevdex.com please review the complaints around the end of March, and remove the complaints with identical verbiage

Capital Advance Solutons LLC Is an unethical company and I highly recommend you avoid any dealings with themThis business accepts referrals from a third party SPAM telemarketing company that likely operates outside the United StatesMy family received phone calls from a Washington DC phone number advising that my business could be eligible for a business loan or cash advanceWe received calls not only on our home VOIP line, but on both my cell phone and my wife's cell phoneWE DO NOT OWN A BUSINESSIt appears the telemarketer uses an auto-dialer that calls all possible number combinations in a given area codeThe Robocaller provides an option to be placed on a do not call listThe do not call list is obviously non-existent as I have chosen this option several times over the last few months but I still receive the harassing phone callsIf you select the option to be connected with an operator they ask a few screening questions and then forward your call to Capital Advance SolutionsDuring my conversation with the person at Capital Advance Solutions, he initially told me the name of the companyI asked if there was a phone number I could contact him atI was provided with the number that is associated with Capital Advance SolutionsI then asked for the name of the business and the male subject provided me with another business name: "Business Funding"I called him out on it and he then advised that it was Capital Advance once again
If this were truly a reputable company they would stop accepting referrals from third parties that repeatedly harass citizens

We did not call youWe deal only with businesses, never consumersWe do not possess equipment capable of robo-dialingWe do not do telemarketingYour complaint is identical, word for word, to other complaints received at the same time, and we have no record of youRegardless, we have
put the provided number on the Do Not Call lists that we have access toRevdex.com please review the complaints around the end of March, and remove the complaints with identical verbiage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Please be advised, I accept this as a conditional response as I have not been contacted by the company in question since I filed my complaint For the record, if I am contacted again by the company in question I will, without additional mediation, file a federal TCPA lawsuit and ask for treble damages
Regards,
*** ***

Revdex.com please note: This is a problem we can help with, due to our extensive contactsWe do not do any outbound calling, and we do not possess anything capable of robo-dialingWe do not employ robo-dialing vendorsHowever, in reality the problem here is that the complainant has
been classified somewhere as a businessWe would gladly email all of our contacts to add this individual to every Do Not Call list, if we only had the phone number! Revdex.com please get us the number so we can help this poor fellowWe promise we will use the number only to reduce the number of sales callsThis is the high road: Not only do we want to avoid harm, but we sincerely want to help people with problems like this onePlease ask if we can have the phone number so we can ease the painThank you

We recently disassociated with all of our prior lead vendors so that we could add consumer-level TCPA compliance to our Business to Business contractsAs always, we do not do outbound calling or interact with consumers at allWe are strictly business to business (B2B)So be aware that this
is a third-party interaction in the Business to Business arenaWe could not get our old vendors to accept TCPA on their B2B as TCPA far exceeds B2B legal requirementsThis is a new lead source under contract to comply with TCPAIn other words they must count businesses as consumers.The manager of the call center reported that he reached out to this B2B contact personally and corrected the DNC issueAdditionally, he told me:
We are speaking with each rep to confirm that we will not tolerate any negative, vulgar, or inappropriate verbiage being used towards anyone under any circumstances
It should be obvious that we have taken third-party marketing very seriouslyThis particular vendor has an outstanding reputation in the B2B arena, and it is hoped and expected that this issue will not arise again

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We did remove you from all the calling listsYou may have noticed the correction has in fact been made
You have been removed from all call lists and added to all DNC Do Not Call lists within our sphere of influenceThis sentence was accidentally cut from our response

Complaint: ***
I am rejecting this response because:
This company uses off-shore marketing companies to subvert the US laws pertaining to the National Do Not Call List I have received calls from three separate US based numbers with individuals with strong Indian accents, when following their sales pitch, all transfers lead to this company The US based numbers are fictitious and are likely used to deceive US recipients into thinking they are receiving a US based call Stating below that they did not contact me is completely false, as after receiving a call and following the transfers, I was directed to and spoke with a specific individual at this company and received a definitive email pushing their services with links to signup for their business loans I have documented and preserved this email and my incoming phone records for litigation and investigative purposes sand have made direct contact with the company's CEO for resolution I have also filed a formal complaint with the Federal Trade Commission and will be pursuing resolution legally
Regards,
*** ***

As you pointed out, we did not call youWe don't have anything to do with consumers, we are strictly Business to BusinessWe don't do outbound telemarketing or cold callingThat said, the Revdex.com still holds us responsible for any complaints that ultimately can be traced to us, and we have come to
take this very seriouslyIt sounds like an unrelated party got carried away and called youYou reported that you are on the National DNC registry, so the call center that called you either made an error or they are falling off the wagonWe have already requested that all call centers DNC Do Not Call you, a request they are sure to grantAdditionally, the possibility that these unrelated parties are backsliding concerns usThis will be vigorously investigated.Thank you for bringing this to our attentionYour personal situation is corrected, and rest assured we will pro-actively hunt down and eliminate any possibility that this vendor is bypassing the controls that have been imposed