Capital Advance Solutions

We recently disassociated with all of our prior lead vendors so that we could add consumer-level TCPA compliance to our Business to Business contracts. As always, we do not do outbound calling or interact with consumers at all. We are strictly business to business (B2B). So be aware that this is a...

third-party interaction in the Business to Business arena. We could not get our old vendors to accept TCPA on their B2B as TCPA far exceeds B2B legal requirements. This is a new lead source under contract to comply with TCPA. In other words they must count businesses as consumers.The manager of the call center reported that he reached out to this B2B contact personally and corrected the DNC issue. Additionally, he told me: We are speaking with each rep to confirm that we will not tolerate any negative, vulgar, or inappropriate verbiage being used towards anyone under any circumstances. It should be obvious that we have taken third-party marketing very seriously. This particular vendor has an outstanding reputation in the B2B arena, and it is hoped and expected that this issue will not arise again.

[redacted]Your original request was that we stop the phone calls. We were able to identify activity related to your phone number, trace the source, and stop the calls. Please confirm that the unwanted call activity has ceased.

Complaint: [redacted]
I am rejecting this response because:This company suggests that they did not directly call me.  And they may be technically correct.  However, they are clearly empowering or encouraging call centers to cold call folks and then transfer them once qualified.  This clearly violates the sprit and intent of DO NOT CALL.Companies should not be allowed to call numbers on the Do Not Call list AND they should NOT accept transfers or leads from companies that don't EXPLICITLY adhere to Do Not Call rules.  This practice is especially harmful to senior citizens who may not completely understand what they are being sold.  The fact that they have plenty of complaints in their file AND continue to have an A rating puzzles me.  Obviously, these complaints are the tip of the iceberg.What does a company have to do to get a lower Revdex.com rating?  What is the purpose of the Revdex.com?  Am I just wasting my time?
Regards,
[redacted]

'Probably' is speculation, not lying. Anyway, clearly your number was on the DNC list long enough that they should not have called you. Someone messed up, and we will track it down.Your arguments about legality and agency are irrelevant. Even though you were called legally by a fully independent third party, the Revdex.com holds us accountable. End of debate.Someone messed up, we have put a stop to it, and we sincerely regret the inconvenience.

Dear [redacted]We deeply regret your bad experience with a vendor that occasionally works with us, or used to work with us. We were able to identify the vendor, and we have fired them. They signed a document promising to uphold our image, and this incident proves they did not take that document...

seriously.Additionally, we have requested that all telephone marketers we are aware of add your phone number, which was provided in the complaint, to their Do Not Call lists. These vendors seldom if ever work with us, but we have some pull and we used it on your behalf. You should notice that you receive fewer unwanted calls.We realize this incident does not put us in a very good light, but if you ever do need financing we will try to make it up to you in that arena, as well. We try very hard to be the best.Every success to you in the New Year!

[redacted]We have placed you on dozens of private Do Not Call lists, and we are fairly certain you have not been called in some time. This was your sta[redacted] wish. Please confirm that you are no longer being called about business cash advances.

We don't have any record of talking to you. Your complaint has nothing to do with us. We don't do telemarketing, we don't do business with individuals, and we didn't call you. If you were contacted by a third party and got them to transfer you specifically to us, then that third party was acting...

within all applicable laws and regulations.Regarding the rates: Subprime advances have a 12% cost of capital and a 7% loss rate. So a funder would have to charge at least 20% to break even, and more if they want to be profitable and to cover additional risks. We are not a funder, and we don't set the rates. In order to get a better cost of capital, qualify for a better class of advance. Your sales representative will be able to help you with that.There are too many of these complaints, and it is no longer possible for us to allow the confusion between legal B2B calls and TCPA-regulated consumer telemarketing to affect our good name. In cooperation with the Revdex.com, we will be extending TCPA protections to business owners, in fact everyone. This necessitated a new compliance vendor, and will take a few weeks to implement. In the meantime, please let us know if you would like to be placed on a lot of private Do Not Call lists to cut down on your telemarketing calls.

[redacted] -We do not make outbound calls and we do not do business with individuals. We are the absolute best in our industry, serving small business with great distinction. These are facts. You have been contacted by unrelated third parties, which we do not control and which will operate regardless of anything we do. We can ask these unrelated parties to leave you alone, and they generally comply with these requests.We have shown you every respect and consideration by using our influence to reduce the likelihood and quantity of business to business telemarketing calls targeting you.We already put you on every private do not call list that we are aware of. There is no further action that we can take. Telemarketing is a vast industry that predates our 8 years of existence by many decades. We cannot and do not take responsibility for the entire telemarketing industry. We've done what we can for you simply because it's right. We sincerely hope this helps you.

This is a duplicate of a previous complaint in which we placed this business owner on a series of private do not call lists.
We did not call this individual.
We do not do telemarketing. We do not interact with consumers, we are strictly B2B. We are not affilia[redacted] with call centers...

or telemarketers and we do not control or own these. We do not possess telemarketing equipment.

We do not do outbound sales calls and we do not do business with consumers. We are strictly business to business. We did not call you and you are not a customer of ours. We don't do robocalling and don't have equipment capable of robocalling.But somebody did call you, and you were able to get them...

to transfer your call to us by pretending interest in a business loan. [redacted], the number you gave to the Revdex.com, is clearly not your real number. We respectfully ask that you edit your response with your real phone number so we can respect your wishes. The telemarketer already has your real number. You have nothing to lose, and it should be obvious that we take these complaints seriously. We will not call you, we will only stop others from calling you.We live in a world with telemarketers and robocallers. This is legal activity. We strongly recommend you add your phone number to the national Do Not Call registry. They don't ask you for any personal information, just your name and number. Once you are registered, it becomes unlawful to call auto-dial or cold call you, which cuts down on unwanted calls dramatically.National Do Not Call registry: donotcall.govPlease don't use any other portal to get to the National Do Not Call registry. All others are scams. Note the ".gov" on the end of the real website. That's a government website, completely legit.

Complaint: [redacted]
I am rejecting this response because:
 
Everything you say is simply untrue.  I just went on the National Do Not Call list to verify my number.  Here is the email I received
 
Thank you for registering your phone number with the National Do Not Call Registry. You successfully registered your phone number ending in [redacted] on January 06, 2007. Most telemarketers will be required to stop calling you 31 days from your registration date. Visit https://www.donotcall.gov  to register another number or file a complaint against someone violating the Registry.
 
As you can plainly see my number, which is [redacted] has been registered for nearly a decade.
 
Futhermore, whatever odd claim you try to make about verifying me as a lead or having no control over the robot calls insults everyone's intelligence.  The third part company you hire to make these robot calls is your responsibility.  The only way I can reach your company is by pretending to be a business on the initial robot call...which is how I finally made it to a "Jerry."
You are simply lying at every opportunity.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:The reply from Capital Advance Solutions, LLC.  should insult the intelligence of the Revdex.com as it surely insults mine. As for their denial they possess no calling means and do not do so, well, the Federal Courts have ruled against them in [redacted] vs Capital Advance Solutions LLC. No longer can Capital Advance Solutions, LLC. deny their actions, the courts have ruled that they do and have done exactly what my complaint as well as all the others on this website claim. What surprises me is that the New Jersey Revdex.com continues to give them an A rating! 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: Until the business can remove me from the spam call list and I no longer receive any calls, will I accept a resolution. Simply saying that they do business with this SPAM calling company is not good enough. The company is knowingly spamming customers whether it is technically their company or not and until they resolve that and begin to acquire business through proper business channels will I be satisfied. 
Regards,
[redacted]

I can reduce the likelihood of your receiving sales calls. What I have done is forwarded your number to every vendor I am aware of and asked them to remove you from their call systems.That said, there are a number of facts that you will find useful.First, Capital Advance Solutions does not do...

outbound calling. At all. We didn't call you.Second, we only deal with businesses. If someone forwarded your call to us, you must have told them you were a business. Businesses do not get DNC protection, only individuals.There are state-by-state restrictions, but there are no restrictions on business to business calls in your home state, [redacted]Third, you are not a customer. This is a customer complaint forum. I checked every database I had access to, which is considerable, and you have never done business with us. Therefore you aren't supposed to complain in this forum.Still, you are a human, worthy of respect. And a good one, based on your coherence and savvy. It's my pleasure to do what I can to cut down on the number of calls you get, since that is your wish. Just don't be too disappointed if you are called by a vendor outside my sphere of influence. Best wishes,CAS

CAS is strictly Business to Business, we have no interest in consumers. We do not do outbound calling other than to follow up with existing clients. While it is possible to work directly with CAS to get a business cash advance funded, we encourage you to work with our many highly qualified...

sales partners. We are not operating a call center at this time. You should really take this up with the owner of the call center.
That said, we have demanded that you not be contacted, and the call center you did interact with has agreed to reach out to their lead sources and have you added to their do not call registries. You will not be bothered anymore, at least not by business cash advance people.

This 'customer complaint' is from a non-customer who was called by an unrelated third party. Probably several unrelated third parties. We are not involved except to the extent that one of the third parties eventually forwarded his call to us in good faith when [redacted]. expressed interest in being...

funded. Whoever it was that connected him to us is required to maintain outside compliance expertise and was operating within the law. Because [redacted]. provided false information, we are unable to identify this third party or even verify that he contacted us. However, the main points here are that we did not call him and whoever did call him, if they connected him to us, was calling lawfully. Notably, [redacted]. is a business owner and there are no restrictions on B2B telemarketing at the Federal level or in his home state.That said, it is obvious that [redacted]. is a good person who does not wish to be contacted by telemarketers. It is within our capability to greatly reduce the amount of telemarketing he experiences and it is our pleasure to add him to every Do Not Call list we have access to. This has been done; it is our sincere desire that [redacted]. enjoy the enhanced peace and quiet that will follow.

Dear [redacted]We do not have equipment capable of robocalling, and we only make outbound calls under specific circumstances such as to follow up on documents and the like. This is why you didn't see our number, it was not us. We also do not call cell phones except when authorized by clients. The...

fact pattern in the complaint suggests you were called by several independent vendors, and one of those vendors apparently gave you our name. I did not find any record of you, which means you never actually got through to us and you certainly are not a customer. Regarding the FBI, Secret Service, etc: You may want to google these agencies. Regardless, we are not being investigated by anyone, not criminally or for any reason whatsoever. These matters are not criminal, and the source of the activity you report is not us, but completely unrelated parties. That said, you are clearly frustrated, and we can and will help reduce your pain. Your phone number was provided on your complaint, so we added that number to every Do Not Call list that we have any influence over.We truly hope this helps you, [redacted]. Be well.

'Probably' is speculation, not lying. Anyway, clearly your number was on the DNC list long enough that they should not have called you. Someone messed up, and we will track it down.
Your arguments about legality and agency are irrelevant. Even though you were called legally by a fully independent third party, the Revdex.com holds us accountable. End of debate.
Someone messed up, we have put a stop to it, and we sincerely regret the inconvenience.

Company conducts telemarketing calls to numbers on federal and state Do No Call lists.

[redacted]We obviously did not call you, as you pointed out in your complaint. The unrelated third party that did call you was within their rights, as the TCPA does not govern business to business calls. The 'C' in TCPA is for 'Consumer'. You have made your case already, so this is a duplicate...

complaint. You are certainly not a customer, just someone that told a third party they wanted a loan and got referred to us.The Revdex.com is very serious about consumer protection, even when those 'consumers' own businesses. Working with the Revdex.com, we have made the adjustment to greatly reduce complaints regardless of the legal validity of those complaints.At great expense, we have forbidden referrals from all of the previous third parties that are really the source of your original complaint. We now require any third party that wishes to generate a referral to comply with the TCPA as if businesses were consumers. Any third party that wishes to refer business to us must agree to abide by an outsourced TCPA specialist to provide oversight over their telephony compliance. This compliance specifically includes applying TCPA to business owners, and also includes additional rules that vary from State to State. We expect that there will be some complaints from slow-on-the-uptake activists. There will also be a very few 'real' complaints that we will deal with honorably and amicably, as we always have. But the little flurry of business owners complaining about TCPA non-compliant sales calls that were then referred to us is over. Please respond if you are able to find a third party to refer you to us, where the third party fails to comply with all applicable 'consumer' laws from today and into the future.