CardCash.com

Checked my bank account recently to find 3 separate charges from this website that I've literally never heard of, one for $40, one for $60 and one for $118. Within a day the two smaller unauthorized charges were refunded so I figured either my bank or the website realized it was unauthorized and took action.

Welll I was charged for the $118 and when I called they asked me if I purchsed any gift cards to which I annoyingly replied "no and if I did it would'nt be almost $120 dollars worth." Told them it was a fraudulet charge and was unauthorized and wanted a refund. Got an email the next day saying it was being refunded in 3-5 business days.

Now, over a week later since I called and got the email; still no refund and when I called, I was told they would send a "follow-up email" to their joke of a claims department. So since I dont want to wait another potential week for my refund I asked to speak to a manager or supervisor to expedite the refund process. After being on hold for about 5-6 minutes, the SAME customer service representative came back on claiming I was refunded 5 minutes ago while I was on hold. AMAZING because I as never refunded.

IF YOU SEE A CHARGE ON YOUR ACCOUNT FROM THIS COMPANY IMMEDIATELY REPORT IT TO YOUR BANK!

On 9/28/16 I sold two giftcards to ABC Giftcards. I sold a $100 Safeway grocery store gift card and a $100 Chipotle giftcard. ABC Giftcards said they will give me $92 for the Safeway gift card and $72 for the Chipotle gift card. In total, I was to receive $164.

The order number for this transaction is #1179191

ABC Giftcards received my gift cards on 10/7/16 and I received the $164 on 10/11/16 without any issues.

The giftcard ID for the Chipotle gift card is 6111223128822090. When you put the Chipotle gift card ID number into Chipotle's gift card balance webpage, it says the gift card started being used on 10/11/16.

The ID number for the Chipotle gift card I sold: 6111223128822090

Chipotle's Gift Card balance website: https://chipotle.com/gift-cards-frame?id=cmg.bi

On 12/1/16, I placed another order with ABC Gift Cards. I wanted to sell another Safeway gift card. This gift card had a balance of $98.30. ABC Gift Cards said that they will pay me $90.44 for the gift card.

The order number for the 12/1/16 transaction is 1204760.

On 12/12/16, ABC Gift Cards received the $98.30 Safeway gift card. On 12/13/16, ABC Giftcards paid me $18.44 instead of the promised $90.44.

When I contacted them several times during the week of 12/13/16, the representatives said that I was paid $18.44 instead of $90.44 because they said Chipotle gift card I previously sent was used. This is impossible on my end because Chipotle.com says the gift card started being used a week after I sent them the gift card.

I asked to speak with the manager on 12/15/16. The representative said that the manager is not taking any calls. I told the representative that I did not care and to transfer me to the manager. The manager's phone immediately went to voicemail. I recalled ABC Giftcards and told them to transfer me again to their manager. Once again, after I was transferred, the manager's phone immediately went to voicemail.

ABC Giftcards is fraudulent. According to other complaints from other gift card sellers, they are known for using the gift cards receive and pretending that the seller used them prior to sending them to ABC Gift Cards.

To resolve this, I would like to receive my full payment amount : $90.44.

Once again, ABC Gift Cards is saying that I used the Chipotle gift card I sold them. This is untrue because:

1. ABC Gift Card received the Chipotle gift card on 10/7/16
2. The Chipotle gift card, according to Chipotle's gift card balance website, started being used on 10/11/16.

The ID number for the Chipotle gift card: 6111223128822090

Chipotle's gift card balance website: https://chipotle.com/gift-cards-frame?id=cmg.bi

Review: I sent this company 3 gift cards that they agreed to pay me for. They only paid me for 1 gift card and claim that the other 2 gift cards had a zero balance. This is impossible because I checked all 3 balances on the cards before I sent them to this company. I had to call customer service 5 times before I was finally able to speak to a manager. I spoke to [redacted] and [redacted] on several occasions and they did not seem to want to help me out. I felt like I was bothering them. They said that they would investigate and call me back but never did. I was finally able to reach the manager whose name is [redacted]. [redacted] was quite rude to me and insisted that she called [redacted] and was told that the card was used up and basically called me a liar and treated me like some low life and hung up on me! The cards were a $25 [redacted] card that was to be purchased for $18.75 and a $25 [redacted] card which was to be purchased for $20. I am positive that someone on their end either took my cards or swapped the cards with used cards. This belief is further supported by the fact that they refuse to return the original cards to me. This is the worst company I've ever dealt with and I want my money that I deserve by following through on my end. I noticed atleast 125 complaints towards this company which clearly shows that I'm not the only person that this company has taken advantage of.Desired Settlement: I want my $38.75 or a $25 [redacted] and a $25 [redacted] card which is what I originally sent to these people.

Business

Response:

The simple fact is that the customer tried to pass bad goods on to us. We have the cards here and we called [redacted] numerous times and they told us the cards were used in December, when the customer says he originally received them.

Cards that sit around for months can often be used by people and then they forget they used them. This is in the best case scenario-in the worst case scenario they are actually trying to scam our company, something we are strongly beginning to suspect in this case.

We deal with about 4,000 orders a week so inevitably some people won't be happy. We try to deal with all of them to ally their concerns. In this case, however, the customer has been harassing our customer service representatives for quite some time and therefore when they get through to a manager they may not enjoy the experience as much as they thought they would.

Review: On June 29th I sent in a a gift card to [redacted] for 25$. I was notified the gift card was received and I could be expecting a check in the mail for 17.75. After contacting the company regarding the fact that I have never received any such check, I receive no response. I expect my check from the company. Order number [redacted]Desired Settlement: My check payout.

Business

Response:

Hi,This order was sold via email, we did not receive the physical card. All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic.The order has been declined, we cannot process this order for payment. You have full access to the gift card.

Consumer

Response:

I am rejecting this response because:

The balance on the card is 0$ now. So it was apparently good enough to use by your company.

Business

Response:

Hi, This gift card was not sold or used. We called [redacted] customer service to re-verify the balance and it still has the full balance of $25.00.

Consumer

Response:

I am rejecting this response because:

The gift card no longer works, regardless of what you are stating. When I call, the balance is zero. I am not going to fight a company over 17$, but I am hoping people are aware before they trade with this company.

Review: I bought a giftcard from their website. The card was an e-giftcard, so they emailed me the code. After a week, the card was at $0 before I used the entire amount. There was still over $465.20 on it. I contacted them about and they said it would take 5-7 business days. It's already been twice that amount of time and they have not told me what they can do. I contacted the store (Lululemon) and they said that that giftcard was frozen b/c it was bought with a stolen credit card initially. So basically, I bought a giftcard that was bought with a stolen giftcard and ended up losing over $500. The total amount on the giftcard was $1000.Desired Settlement: I would like to get my money back for the amount that was lost.

Business

Response:

Hi, On 11/4/15 the customer has been refunded back to the credit card used at the time of the purchase.

Review: I paid cardcash,com $88 for a Pet Supplies Plus gift card valued at $100, as represented on their website. (This was part of a larger transaction, in which I purchased three total gift cards.) When I presented the gift card to Pet Supplies Plus to pay, they informed me that the gift card had never been activated. Therefore, I was unable to use it. I contacted cardcash.com immediately. They informed me that I was outside of their 45 day guarantee policy, which indeed I was. However, I feel this is a matter of false advertising. If you review cardcash.com's advertising claims, they state "We take care of all the verification before your buy. That's why people buy their gift cards from the professionals at Card Cash." and even state they will verify the balance of any gift cards they sell. Per the paperwork I received with my gift card, they state, "We therefore perform a thorough security check on our sellers and verify the validity and balance of the cards extensively and follow the strict guidelines recommended by national fraud investigating agencies to sift out any fraudulent sellers and cards." As such, how can a card in their inventory not be checked for activation and available balance at the time of it's purchase on their end? This card NEVER should have been placed for sale by them. I feel based on their claims, I should have reassurance that they initially checked the balance of this gift card, and I can prove that did not happen. If it did, they erred in placing this card up for sale on their website. I purchased from cardcash.com for the very reason they claim I should. I had more confidence in their verification process then I had in buying from an individual somewhere like ebay. There was a breakdown of some sort in their system, and I believe they owe me a refund of $88 for this gift card I am unable to use for this reason, regardless of being outside their card guarantee window. Thank you for the opportunity to dispute this transaction.Desired Settlement: Refund of $88 I paid for an unusable, unverified gift card.

Business

Response:

Hi, We apologies yet the claim was sent in way past our 45 day guarantee period. We clearly state on our site about our 45 day guarantee, as well as send out a reminder with the actual order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

You completely ignored the body of my comment, which explains why I feel your 45 day guarantee does not apply here. Please read my response and respond as to why the card I bought was not verified before being placed in the marketplace for sale. You should stand by your advertising claim that you verify these cards prior to placing for sale. Otherwise this is clearly false advertising on your part.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I don't know what this means.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

No one has taken the time to explain to me why my gift card was not verified before it was placed on the market for sale. Why can your company not address this question?

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: CardCash sold me a stolen gift card and then refused to refund my money.Desired Settlement: I would like a refund for the bad gift card that was sold to me, or they can send me a replacement gift card.

Business

Response:

Hi,I do apologize for this issue. Despite the fact that this is past our 45-day guarantee we can make an exception and offer a website credit for the purchase amount.We will send it to the email we have on file.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: This company advertises discount gift cards on the web. I purchased a gift card for [redacted] worth $50. The gift card cost me $42. I presented it to the waiter while paying the check. The manager of the restaurant then came to my table and told me he could not accept the gift card as it was not valid. This was very embarrassing to say the least. I call ABC gift card them next day. They told me that the gift card is valid. I explained to them again my embarrassing experience and requested my money to be refunded to me. They have stopped replying to my emails requesting and update on my refund. Please help.Desired Settlement: Refund me my $42.

Business

Response:

We sent a refund check to the customer. We couldn't make the refund to the credit card used as it has been closed.

Review: I paid for my purchase via paypal link from their website. The company took the money via cash advance from my credit card and not a regular credit card charge as described at checkout. I was charged a fee by my credit card company for each cash advance, as well as interest for the unauthorized cash advance.Desired Settlement: I would like to know why there was a cash advance on my credit card instead of a standard credit card charge.

Business

Response:

I apologize to anyone who had this issue.The issue took place over a short period of time last week and has since been resolved. It was caused by our credit card processor and they are covering any fees incurred by our customers. If you still have any outstanding fees please email your information to [redacted] and I will take care of it for you.

Review: I did card exchange process on Dec 31 and got confirmation that I would receive e-gift email within 24hr or if there was a problem I would be contacted. Didn't receive my e-gift email or any other notice. Have emailedseveral times with no reply except that my emails were sent. Have called numerous times 15-20 only get recording and told about being number 140th to 107th caller. If someone would just answer my emails and let me know why the exchange didn't happen like it was supposed to. I have been so upset feeling like I've been scammed.Desired Settlement: I would like to get the e-gift card I was attempting to get in the first place and/or a refund.

Business

Response:

The customer sent us a gift card with zero balance. I'm not sure why they expect to get paid for that.

Consumer

Response:

I am rejecting this response because:

That was not a true statement. I attempted three times eith the same card and info.I only got a response after contacting Revdex.com.After the third time I got my e-gift card.Thank You.

Review: I agreed on November 27, 2014 to sell several gift cards to CardCash in exchange for an [redacted] gift card. After three weeks I had not heard from them, so I checked my order status online. It says my order is in "Escalations" and requests my phone number. I was not contacted to tell me my sell order was being held up. I requested immediate contact and have not received contact. I sent them approx. $260 in gift cards for which I have received nothing.Desired Settlement: I want the [redacted] gift card I was promised.

Business

Response:

Hi,Once the cards arrive at our facility we often have additional questions for our customers just to confirm their identity and that the cards were acquired legitimately.That's what happened in this case and we are moving the sale forward.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I was called this morning and told there would be additional forms emailed to me momentarily. They have not sent any forms, nor have they sent my gift certificate.

Regards,

Business

Response:

Hi,We've received the necessary information and we paid the customer earlier this week.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

After a lengthy email exchange and a long wait, I received the [redacted] gift certificate I was due. This response is satisfactory to me.

Regards,

Review: bought a gift card that did not work and was invalid. The amount of the card was $40 and they only are offering to give me a credit of $5 towards a new card. They admitted that the card slipped by their approval and check system but that that is just too bad as the entire amount should have been used by 45 days or purchase. I had activated the card before the 45 days which is what I presumed the warranty meant.

I have bought hundreds of dollars of cards from this co so as a long time customer I do not think that this is right on their part. I no longer think that they are trust worthy and stand behind the cards they sell thanksDesired Settlement: credit to my account of at least half my loss, which would be $20

Business

Response:

I do apologize for this issue. The customer paid $35.20 for the card and we would be willing to compensate up to $20. Our 45 day policy is in place to protect our buyers-during that time we are able to go back to the seller and recoup our funds. Once the 45 days pass we are limited in what we can do with the seller and we often end up taking the loss for the benefit of our buyers.

In the case at hand we were unable to get money back from our seller but we are willing to split the loss as we value our customers.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Could you let me know when the credit will appear in my Cashcard account?

thanks

Review: This company and myself entered into a contract on 12/29/2013.

I agreed to sell them $350 worth of gift cards and for them to pay me $288.50.

The "sale order" for this transaction is #[redacted].

I have been treated like a criminal throughout this process and even submitted a copy of my drivers license to prove I am the legitimate owner of these gift cards.

After many unanswered attempts to find out when the sell order will be processed, per our contract, I was informed that they will not be purchasing my cards as agreed.

Today is 1/28/2014 (one entire month since the original "sell order" was processed.

Now I am concerned with the fact that this "business" has my bank account information and other sensitive info.

They also assume no responsibility for the "safe" return of my gift cards.

I feel that they are required to commit to their end of the sale order as this should be considered a "contract".

I also feel that they themselves are liable for the safe return of my gift cards, since theyare responsible for denying this transaction.

I have emailed "[redacted]" to request they insure the returned parcel for face value.

Like my other requests, I'm confident that this will be ignored.Desired Settlement: For this business to fulfill their end of the sale order,as agreed by both party's, or guarantee the safe return of my property for which they broke the sale on.

Business

Response:

Hi,

Once the customer in question sent us the cards we did our research into the cards and the seller and found the seller to have a long history of arrests. We felt uncomfortable buying cards from such an individual and, as stated in our terms and conditions, we have the right to refuse cards.

As per [redacted] we sent the cards back to the customer with the following tracking information: [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

That is a boldface lie and should be deemed slander.

I, [redacted], do not have a "long history of arrests" as claimed by this company.

Furthermore, this false accusation has nothing to do with the subject matter at hand.

The simple truth is;

This company agreed to purchase my gift cards for a set price.

I agreed to sell them to this company for a set price.

Having not heard from them for some time, nor receiving the funds direct deposited as agreed, I contacted them to confirm the processing of this transaction.

They then requested my drivers licence to which I provided a copy of.

They continued to stall on fulfilling their end of the transaction.

I contacted them yet again to confirm and was informed the value of two of my cards were of too high a value, based on the venders criteria.

I am a law abiding citizen and my only intention was to sell legitimately gained gift cards to an obviously unreliable company.

This false claim of an apparent criminal record on my part, only serves to prove how unethical this business is.

No customer should be treated like a criminal!

DISGUSTING BEHAVIOUR!!!

Regards,

Business

Response:

I apologize if there was any misunderstanding. When we ran the name [redacted] in Shady Cove, OR through our identification database a record of arrests showed up. Perhaps it was someone with the same name but as the gift card industry is a continuous target for fraud we need to be extra vigilant in which cards we accept.

As per term #22 in our terms and conditions: 22.Right To Refuse An Order. ABC Gift Cards reserves the right to refuse any order placed.

As per our previous correspondence we have sent the cards back with tracking information.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I sold a $100 [redacted] Gift Card to CardCash for $84 on Feb 2013. All required information had been submitted online and mailed to the company. I received the check couple days later. Everything was done.

8 months later, on Oct. 28, 2013, out of blue they sent me a email accusing me sold them a stolen card and threatening to report to law enforcement agencies unless I returned the money.

On Oct. 29, 2013, they sent me another email, expressing stolen card accusation was a misunderstanding but the card I sold them was a expired.

After I showed the the card was one month before expiration date when I sold them, they changed the story again blaming my card did not meet their requirement and demanding money return. In addition, they never showed me any evidence to support their story.

Before the transaction was concluded, they has all the chances to exam the information I submitted but they failed perform due diligence on the transaction. 8 month later, after the card long passed its expiration date, insistently asking their money back is completely unreasonable and groundless.Desired Settlement: Stop harassing me. Or give me back a [redacted] Gift Card at same amount I sold in same condition (30 days before expired) and I return the money.

Business

Response:

Hi,

The card may have slipped through our system but as per our terms and conditions all cards sold to us cannot have an expiration date on them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: If it slipped through your system, how come I should take a loss? If you don't accept a card having expiration date, why do you ask for expiration date on your website? Why did you accept my offer in the first place since I clearly mentioned the expiration date on your web application? I not only submitted information you requested online but also sent you a hard copy of all information by mail. You had all the information and you did not check it. Why should I take a hit for your mistake? If you checked the information and rejected our deal, the loss would have never happened.

Regards,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been a customer with Cardcash for about 3 years with multiple successful tranactions. However, since 09/2015 all my attempts to purchase were declined. After multiple long conversation with CSRs I was finally told that I am not allowed to purchase anything and I am permanently banned to use the website without any explanation how to resolve the issue (which I don't even understand). My attempt to talk with a supervisor was declined by a CSR . It is extremely disrespectful and this situation is the worst experience I ever hadDesired Settlement: I would be happy to provide any required identification to proof that I am a legit buyer so I can purchase gift cards in the future.

Business

Response:

Hi,I apologize for the misinformation you received. Our internal security system flagged your order yet you are not banned from CardCash.comWe will be issuing you a $10 website credit toward your next purchase, for this inconvenience .

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid for a gift card, but when I got it, it had already been used. I notified card cash by email no less than five times to rectify this. Cardcash no longer answers my email.Desired Settlement: I would like my money back.

Business

Response:

Hi,This was refunded on 4/14. I apologize for the delay in responding.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: two of the three gift cards I bought were bad. I was only refunded one of the two. Here is the email I sent on 4/15: On Wednesday, April 15, 2015 10:45 AM, "[redacted]" <[redacted]> wrote:I received one credit for 15.38. There should be a second credit for 19.23. I provided documentation showing that two cards had been used. Thanks.

Regards,

[redacted]Never got a response.

Business

Response:

Hi,Thank you for bringing this to my attention. I have forwarded the additional information to our claims department who will issue a refund.[redacted]

Review: I purchased a few orders of gift cards from their website. a couple of the cards on each order did not work. I contacted customer service through their site well before their 45 day policy. I didnt not hear anything. I contacted again and also copied their email address and sent an email direct through my email. After a few more tries to get ahold of some one I got an answer and was told I would be refunded in 4-5 days. Months later and more email request im still trying to get my money back and I was just told that they will not give me refund now because its past the 45 day policy mark. They purposely dragged this out and just may be a fraudulent company that needs to be investigated. The first few emails went through the cashcard website then I have a bunch saved in my email account.Desired Settlement: I would like my money for the bad cards fully refunded to me.

Business

Response:

I apologize for the delay. The refunds were made earlier this month.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On January 24, 2015, I placed an online order for 2 [redacted] Gift Cards, each totaling for a total of $34.86 (order # [redacted]). Per Cashcard.com's confirmation email, I was to receive said gift cards by digital/email delivery within 24-28 hours. As of today, February 22, 2015, I still have not received the gift cards by email despite sending two separate inquiries to the business inquiring about the status of the order. In fact, I have not even received any communication from them in response to either inquiry. This is unacceptable since my credit card was charged on the day of the order for the full amount of the purchase.Desired Settlement: I would like to receive the gift cards that I ordered or a refund of my payment.

Business

Response:

These were sent on 1/25 and I apologize that the customer didn't get them. Perhaps they went to spam.I just resent them.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 1/9/2015 I followed all procedures as described on cardcash.com's website to sell my $400 gift card to cardcash. Online, I was quoted $336 for my $400 ticketmaster gift card. I had to give the gift card number and pin to "speed up" the process. The website stated that by choosing the direct deposit method that I would receive my money 24 hrs after they receive my gift card in the mail.

On 1/20/2015 I called the customer service phone number and proceeded to wait for at least an hour and a half to get to a representative. The representative named [redacted] apologized for the wait and in her words "I don't know why you have not been paid since we've had your card for a while now. Let me raise it up to escalation and you should receive payment in 24 hours". I called back in 23 hours on 1/21/2015 when I did not receive payment and waited another hour and a half just to be cut off when I was caller #2. On 1/22/2015 I called back at 9AM when the business opened and was the 22nd caller which equated to a 40 minute wait. [redacted] said I was in "escalation" and transferred my to [redacted] in the escalation. [redacted] explained that because the value of the card they needed more information and she emailed a form that I had to fill out. I did and returned the form via email. [redacted] informed that this information would be reviewed and I should get paid immediately. 20 hours later, today is 1/23/2015 and still no payment.

The cute hold message that I had to listen to for nearly 4 hours stated that if I didn't want to hold it would be easier to email them. I email their support twice and never got a response.

4 hours of hold time, giving this business all the information they asked for and all more than they advertised, 2 emails, and tons of frustration for a transaction that should have been easy, they should return my $400 gift card so I can move on with my life.Desired Settlement: I either want the $336 that was quoted to me since I followed all their rules and gave them all the information they asked for. These rules were never explained upfront on their website, small print or otherwise. That or fed ex my card back to me so I can deal with a more responsive organization. This transaction is way beyond unacceptable for a Revdex.com accredited business.

Business

Response:

Hi,I apologize for the delay. This has been paid as of 1/28.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This business' phone system needs to be upgraded and I personally feel their response time from the customer service department needs much improvement. I should not have to contact the Revdex.com to help me resolve what was to be a simple transaction. Thank you Revdex.com for your help.

Review: I purchased a $25 gift card for Amazon.com through abcgiftcards.com. When I went to use it (a few months later), the card had no value whatsoever. On 1/17/2015, I contacted abcgiftcards.com via email asking that they make the situation right. I got an auto-response saying they would respond to my inquiry "in a prompt fashion", but nearly a month later I've heard nothing.Desired Settlement: I want a refund for the $25 Amazon gift card. Or, I would also accept a replacement gift card.

Business

Response:

We have a 45-day guarantee on all of our cards but this claim is from more than 4 months ago. I would ask for more specifics before moving forward as to what the message received when trying to use the card is. Checking on the history of the card there's no reason the card shouldn't work. We ask the customer to make sure they are entering the information correctly, using the gift card number that includes digits and letters.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.