CardCash.com

Review: I sold this company a Gift card valued at $1000 and received an agreed-upon payment of 710.00 via check. The check was deposited on 8/26/13 and was returned on 8/28/13. I've attempted to contact the company several times via phone, email and the website.Desired Settlement: I would obviously like to have the amount paid immediately, or the return of the gift card

Business

Response:

Hi,

I apologize for this issue and would be happy to resolve it. We send hundreds of checks every day and rarely does this issue arise.

We can send a new check to the customer but for whatever reason it seems like his bank isn't accepting our check.

His bank can call our company to verify us or we can offer a different form of payment.

Thank you,

Review: Bought two gift cards from Card Cash that were in my wallet when it was stolen. I needed the umbers on those cards so that the merchant ([redacted] and [redacted]) could put a hold on those cards. Cards were stolen 12/31 and I followed Card Cash instructions to send emails marked urgent to them over the weekend...I sent about 6 emails from 12/31 to 1/6 with no response . I aslo called in to their customer service line and was caller 60 one day and caller 99 the next...stayed online a total of 6 ours over the two days only to get my call cut off when I was finally up. These stolen card balances could have been preserved and the thiefs thwarted if card cash had any customer service at all. I have never in my life seen such poor customer servive.Desired Settlement: I had $320 on one card and $105 on the other card. I am relatively confident that these blances could have been preserved with a simple timely response from card cash.

Business

Response:

We are a secondary market and we don't deal directly with the merchants. As such we can't have them cancel and reissue a card. We can give the customer the card numbers but that's about it.

Consumer

Response:

Review: 10370087

I am rejecting this response because:i was was never asking for them to reissue the card. I just needed the card numbers and have been trying since 1/1 a eesponse from them. They don't answer any emails and tHeir customer service line is a complete sham as they never answer the call no matter what number you are in the They respond to you because you are the Revdex.com. My cards were stolen on 12/31 so maybe card cash can respond as to why they have still not responded to my multiple requests for the card info?

Business

Response:

As per the customer's request we did send the card numbers to him. I just had them resent.I apologize for not being able to respond to the customer right away due to our customer service being backed up.

Consumer

Response:

I am rejecting this response because:Cardcash finally responded after 22 days only because of this Revdex.com complaint. They provided the card numbers I needed to protect the balances of the stolen cards but their delay caused me financial loss. One card was not used yet and I was able to secure the balance on that card but the [redacted] gift card with $320 remaining on it was exhausted by the thieves due to the inaction of CardCash to provide the numbers to a very loyal customer. Clearly a timely response in this manner wouldhave prevented the loss of the balance on the card. There is absolutely no excuse for the delay in getting back to me in a timely fashion. the one day I got through to them they promised a manager would return my call asap and email. This never occurred. I am requesting that CardCAsh reimburse me $320 gift card as their inaction lead to financial loss. I received an email from [redacted] stating he would love to help me and I have replied twice with no response again. They only answer the Revdex.com complaint hoping it will just go away.

Review: Cardcash claims to have a policy in place to protect customers against fraud. According to policy, a customer who receives an already used card has 45 days to file for a refund. One of the cards I bought arrived empty, and I have emailed customer service 3 times about a refund. I have not gotten a response.Desired Settlement: I would like to have the money refunded.

Business

Response:

Hi,I do apologize for the delay. That department has been a bit backed up but I will make sure they take care of your claim today.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.

Regards,

Review: I purchased a gift card to Disney from CardCash.com. The gift card should be redeemable for payment towards a vacation package at Disney World. I received the gift card from CardCash.com. While I can see a valid balance on the card when I check online, and a travel agent at Disney World can also see the valid balance, for some reason they cannot apply the gift card toward the vacation package.

I emailed CardCash.com at [email protected] on July 13 asking for assistance in resolving the issue. I received no reply.

I emailed the same address on July 17th asking for any follow up and received no reply.

I called CardCash.com on July 20th and discussed the issue. I was instructed to send a description of the issue to [email protected]. I did that on July 20th and received no reply.

I emailed CardCash.com on July 27th asking for follow up by Wednesday July 29th. I received no reply.Desired Settlement: Issue a full refund for the purchase price of the defective gift card.

Improve customer service. It is simply unacceptable that five attempts to contact and resolve the issue resulted in four complete non-responses and one runaround response.

Business

Response:

Review: sold me a [redacted] gift card that does not workDesired Settlement: $8

Business

Response:

Hi,The customer disputed the charge with their credit card company. As per Revdex.com policy they can't simultaneously pursue a resolution through the Revdex.com.

Consumer

Response:

I am rejecting this response because:i have not I would love to see proof from the credit card company

Review: On October 13, 2015, I placed an order for a [redacted] Gift Card for a total value of $1000.00 (CardCash Order [redacted] ). The final price of the gift card was $975.00. The gift card was an e-gift card. On November 4, 2015, I went to book air tickets for a christmas trip and the e-gift card showed the value of 0.00 and was marked as "Cancelled". Upon contacting [redacted], I was informed that the term Cancelled mean "Cancelled: [redacted]® gift card was reissued or the card was cancelled due to fraud". I have since contacted the credit card company to initiate a dispute since I only have 60 days to do it. Moreover, the element of trust is broken and I would like to receive a full refund of $975 that I paid for this fraudulent gift card. Additional Information: This business does have a 45-day buyer protection policy.Desired Settlement: Since the element of trust is broken with this vendor, I would like to be issued a full refund of $975 and I will move on with my life buying airtickets directly from [redacted].com

Business

Response:

Hi, Customer was refunded back to the credit card that was used at the time of the purchase.

Review: I sold several gift cards, which worth a total of $358.00, to abcgiftcards (aka cardcash). The order number is [redacted]. After they received and reviewed the gift cards I mailed to them, the online status of my order is shown "paid". But I never actually received the payment. I contacted them through phone calls and emails many times. The customer service representative firstly insisted that they had paid me and if I hadn't received the payment, it must be something wrong with my bank account. I double checked my bank account, and everything was good. When I called cardcash again, they told me another story that there was some negative balance on my other order, so they had to deducted this balance from the payment they sent me, but they cannot tell me whether they have actually paid me and/or how much they paid me. The other order they referred to was from more than one year ago, which was already settled at that time. I have no idea how come it has a negative balance now from this already settled order. And even if there was a problem with this other order, why didn't they contact me one year ago and wait till now?

Their customer service representatives do not know any answer to any of my questions at this moment. I have waited for a week for them to review and solve my problem, but never heard any update from them. I find their response and service totally irresponsible and unaccepted.Desired Settlement: I need them to either send me the settled payment of $358.00 for my order, or cancel the order and ship my gift cards back to me as soon as possible

Business

Response:

Hi,The customer sold us stolen Staples gift cards back at the end of 2014, a criminal act. As per our terms and conditions we have the right to chargeback the customer in any matter. If the customer continues to pursue this we will have no choice but to begin criminal proceedings for the rest of the money we are still owed, over $600. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First of all, how dare they claim the gift cards I sold them are stolen! I have receipts and order confirmation and credit card statements to prove that those cards were purchased on ebay.com. They made such claims without any evidence or ground, which is clearly slander and defamation. I reserve the right to sue them just for their irresponsible accusation. Secondly, I'm not responsible for the safety of the cards after I sold them. If those cards got compromised in their possession, it's their own responsibility. How dare they claim I used those cards after I sold them. How can I use those cards when those cards were not in my possession? How can they make sure it's not their employees who stole those cards? or their website got hacked? Or any other possibilities?

Business

Response:

We apologize for the delay in responding. What we found was that Staples had identified those cards as stolen and they may have been so before you even bought them. In order to protect our customers, we specifically address this situation in our Terms of Service:26. Sell and Trades: The following terms apply to Sellers and Traders who utilize the Sell and Trade sections of CardCash.com to sell or trade their gift cards. For simplicity, we will hereinafter only use the term Sellers. Sellers who transact and sell their gift card(s) to CARD CASH agree that as a condition to receiving payment the Seller consents to and authorizes CARD CASH to withdraw or charge-back its method of payment should it determine at any later time that the gift card(s) sold were acquired fraudulently or whose balance has changed from the time the original transaction has taken place and CARD CASH determines this balance depletion to be a result of the sellers use or the use of an affiliated party, or due to an expiration date/merchant inactivity fees which occur earlier than 1 year from the date of the sale. If ACH was used as a method of payment, the seller authorizes CARD CASH in such an event to make a withdrawal of the funds deposited. If the seller has supplied CARD CASH with a credit card number, the seller authorizes CARD CASH to charge the applicable amount to the card. If CARD CASH is not successful in making an ACH withdrawal, charging back its method of payment, or charging the sellers credit card, the seller is personally responsible to issue a full refund to CARD CASH. If no refund is issued, CARD CASH reserves the right to collect reimbursement with any other methods sanctioned by the law of the state of NJ. If legal actions are required to collect reimbursement the seller will be responsible to additionally reimburse CARD CASH Gift Cards for any legal fees incurred.As a result, no payment can be made for stolen merchandise. You may wish to contact the seller from whom you bought these cards for further information.- Cardcash Customer Service

I mailed Card Cash two [redacted] gift cards, valued at $50 each. I was promised to receive $83.50 back in the form of an Amazon gift card. I just received an email saying that one of my gift cards was valued at $0. I have the receipts for both gift cards, so I know they were purchased correctly. Unfortunately, it appears I am being ripped off. I should have known better than to trust a random website. If this issue does not get resolved, I have no choice other than to file a complaint with the Revdex.com and take whatever other actions I can. Shame on Card Cash for being another sleazy business that is just out to profit at other's expense.

Review: I exchanged my $50 [redacted] gift card online to exchange it for a [redacted] eGift card on January 10 and I still have not received anything from them. Today is January 30, 2015, on the emailed I received after the transaction its said "Your order is currently being processed and verified. You should receive your [redacted] eGift Card within 24 hours. If there are any issues with your order we will notify you." I have made several attempts to contact them through email but I only received a generic email stating that it may take longer because of high response. It's been impossible to reach them on the phone with extremely long wait time after waiting hours and being disconnect several time I still could not get through. Their process is not easy and leaves customers in the dark! They also obtain my credit card information and I am curious what they are doing with it since they also have my gift card information and I still haven't received any from them!Desired Settlement: I would like my [redacted] eGift card asap!

Business

Response:

The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed an order to sell [redacted] gift card to ABCGiftCards.com (same company as cardcash.com) on 01/03/2015.

I had agreed to sell $250 gift card for $190.63 cash. I am still waiting on my check to arrive. Please resolve this issue.

My sell order confirmation # is [redacted].Desired Settlement: Send me a check/[redacted] me $190.63 as promised.

Business

Response:

We spoke with the customer and received the necessary information from him.We sent the check a week ago today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a $50 gift card that only had 48 cents on it.Getting no results from their customer serviceDesired Settlement: Refund my purchase price.

Business

Response:

Hi,I don't see an order number in the complaint and under this email address we don't have any orders for a $50 [redacted] gift card.Jeremy

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Cardcash is stealing from its own customers.

I have gift cards for [redacted] that I purchased that has no money on it. It was supposed to have $42 total on it. the number is [redacted]7398 [redacted]9648 We went to the [redacted] this week and they said it was empty. Here is a copy of the info I got from coldstore's website. As you can see we went there on the 19th and they tried twice to run the card. I gave this card to my son for Christmas.

From [redacted] website:

The balance of the Giftcard ending with 7398 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015 Redemption - $0.00 3/19/2015 Redemption - $0.00

The balance of the Giftcard ending with 9648 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015

When you go to the card cash website, the only info you can see for orders is order dates and the total for the order. There are no details about which cards you bought etc. When I emailed card cash they just say he order was shipped.

[redacted]Note: I had an order in January that they did refund after I made a complaint with Revdex.com. That was for three different starbucks cards that were never delivered. At the time, I didn't know that the cards from the this previous order were zeroed out.[redacted]Desired Settlement: I just want my money back for the two gift cards. that would be $40 total.

This company is terrible. This is the second time I've had to file a complaint against them. Not using them again. 0

Business

Response:

I don't see an order number in the complaint. Please provide an order number so I can look into this situation.

Business

Response:

Just to confirm, the customer bought these cards at 20% off and used a coupon for both of them. The paid price was $16 per card, $32 for the two minus the coupon code. As the coupon was on the whole order, if you adjust for the amount off of these cards it would come out to about an additional $1 off each card, in which case a $30 refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $30.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept when I get the refund. How will the refund come? To my CC that I paid with?

Review: I ordered a gift card from Card Cash and paid via [redacted] expecting to receive the card via email. I got a message that the order was accepted but they had to mail the card. I noticed that my physical mail address for the order was incorrect and immedateily called and emailed the company. They never answered the phones or email. I am out money becuase of their lack of customer service.Desired Settlement: Delviery of the gift card I purchased or a refund.

Business

Response:

Hi,As per our system the gift card has been sent. The customer didn't go through the digital purchase process which is why this was mailed.[redacted]

Review: What a nightmare of an experience! BEWARE! It's a SCAM! When you buy a card from them, they tell you you get your money bk in 45 days of purchase. Try to get a hold of them! 30 mins on hold every time you call...when they answer they give you the run-around that the card still has value, but the store says NO! Then,ask for a manager "She just left" then when you ask for the money bk...they transfer you to a un-existent manager(the one that "just left")...you leave a message and nothing happens...they you start from the beginning. Revdex.com here we come! Can we start a class action suit on these SCAMMERS?!Desired Settlement: Refund all my purchases w/them

Business

Response:

Hi,I would be happy to look into this for the customer. Can I please get the order numbers?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am unable to know which order contained the problem gift cards, but here is a list below. Maybe you have access. I don't.[redacted]

Regards,

Business

Response:

Hi,Again I don't have much information. Which card had the issue? Was there an issue with cards from all of these orders?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is all the information your site provides to me. Just order nrs and amounts paid. Since I have more than 20 orders and thousands invested in these cards I am concerned. The issue started with an [redacted]'s card for 50 dollars outside your 45 day "window" that held 0 balance when tried to use it. Went into panic mode and tried one within your return window and sure enough balance was zero. Return refused because "there's nothing wrong" with the card, although the store wouldn't accept it.

Regards,

Business

Response:

The refunds were processed on our end. I don't think there is anything to arbitrate.

Review: I purchased a gift card online from the web site of Cardcash.com. I paid with Paypal. They received cleared funds. I never received my gift card. I paid them $88 for a $100 gift card, but the card never arrived. Upon inquiry, I was told they did not put tracking on the gift card. They told me they sent it to a different address, not where I live. They indicated that it was my problem to find out what happened. The address they sent it to was NOT my Paypal address, and NOT my credit card address and NOT my address on file with them. They sent it to a place I lived at 15 years ago and I have no relationship with whomever lives at that address now. I had several transactions with Cardcash.com in the last year, all of which had my current address listed on their web site. They offer no explanation why they sent it to the wrong address and absolutely no resolution. They literally just got away with my money.Desired Settlement: I want my money back for a purchased item that was not received, due to their mistake.

Business

Response:

Hi, Customer is going against the Revdex.com rules as they disputed through the method of payment used at the time of purchase.

Consumer

Response:

Review: 10979033

I am rejecting this response because:Complaint was originally made to business who ignored issue and deflected responsibility.

Regards,

Review: On June 19, 2015, I sold $150 worth of Sears gift cards online to ABC Gift Cards (another name for this company.) O received an email on June 19 that the cards were confirmed and a "payment will be made in 1-2 days." This payment was supposed to be a check mailed to me at this address. I never received the check and emailed them repeatedly, on July 3, July 4, July 6, and July 7. I asked what had happened to the check, when they cut the check and mailed it. They NEVER responded to any of my emails.Desired Settlement: They said they would mail me a check for $118.50 1-2 days after June 19. I want that check mailed to me ASAP.

Business

Response:

Hi, A check was issued within 2 business day from when the order was put into our system.

It appears that this merchant advertises products that are not available. I ordered an e-card and paid for it. My "order information" page stated that the e-card was delivered to my email address on file. I never received it and never heard anything from them. I called customer service and spoke with a supervisor. She told me that someone else "probably" purchased the same card within before I did. My question was: "Why did they take my money for an item that was not in stock and why was I never informed the the item was out-of stock?" Any legitimate business would have at least emailed me and explained the error, buy they didn't. When I ordered, CardCash showed dozens of e-cards from the same merchant for varying amounts. When I asked why they didn't combine several e-cards to fill my order, the supervisor became rude, said I would get a refund, and HUNG UP on me. Good way to drive away business!

Review: On 9-25-2013, I sold a $25 Amazon gift card to Card Cash. I never received my money. When I inquired about the transaction, I was told the card had a zero balance. I replied that it was a brand new card with a $25 balance and asked to have the physical card returned to me. Within an hour, I was told that the card did have a $25 balance and I would be receiving my money. I'm still waiting. This company is a ripoff and needs to be closed down.Desired Settlement: Refund of amount owed for my $25 Amazon gift card.

Business

Response:

Hi,

I apologize for this issue which was a mistake by our system, which brought back a zero balance on the card. When we spoke with the customer we reverified the card manually and it showed a balance.

At that point we issued the payment, which was on 10/15.

Again I apologize for the initial error.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to make other consumers aware of this problem because I am sure I am not the first person to experience a problem like this. The company needs to reverify the card before telling the customer it has a zero balance. I have lost all confidence in this company and want to warn others of a possible scam.

Regards,

Review: I found out about cardcash.com from [redacted], where you exchange your gif card in exchange of a [redacted] electronic gift card. This is the exact website I went, https://[redacted].cardcash.com.on December 25, 2014, I exchanges a few of my gift cards. I hot a e mail from them telling me that my order was being process and verify. (E mail attach. After more than 24 hours I did not get anything from them, when I contact them the first time I receive a e mail that the [redacted] gift card was send and to check my junk mail. Which I did with no luck of finding anything there.I had try to contact them e mail, phone and I been leave on hold for hours and no one answer. Yesterday I finally got some one on the line, which tell me she will talk to the manager and the manager will take care of it by the end of the day. Before we finish the conversation the phone mysteriously got disconnectDesired Settlement: I am looking for them to resolve this matter by sending me the promised gift card. I feel this company is scamming people with the promised to redeem a service and the deceiving customers , hiding them self behind big trusted retail store like [redacted]. I had also contacted [redacted] corporate to aware them of this problem. I know I am not the only one with similar complain. Before contacting Revdex.com I did some researches and find many other complaining about similar situations. I hope this matter can be resolved. And send my [redacted] Exchange of what they had promised "Your [redacted] eGift Card will be issued shortly with an adjusted total value of $82.58."

Business

Response:

We paid this a while back and I believe it was resent to the customer again. I just resent it once more.

Consumer

Response:

A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.

Review: I went to [redacted] in late January because I'd seen a TV show talk about being able to sell your gift cards to Card Cash, and use the money at [redacted]. I went to [redacted] to see how to do the exchange and they this information:

Gift Card Exchange [redacted]

[redacted]/Card Cash

So I went online to www.[redacted]/cardcash.com and input all the information requested. I immediately received a "Welcome to Card Cash" e-mail. Since I didn't know how to use it, I started e-mailing them asking how to use the service and collect on the card I had sold them. Since February I have been e-mailing them - I've sent several requests - here is one of the request numbers: [redacted], I have more if you need them.. The last thing I got was a notice that the [redacted] offer had expired and they had no record of them purchasing my [redacted] card. They say they can't help me, so I've just lost the money from the [redacted] gift card that I sold them.Desired Settlement: I sold my $25 [redacted] card to Cardcash for $17.91, and I'd like my money.

Business

Response:

The order never completed and we have no card numbers in our system. If this is incorrect then the customer would have an order number-none was provided.The funds should still be on the card as we never received any card.

Consumer

Response:

I am rejecting this response because: It was all done electronically. I clicked on the CardCash icon, put in the info from the front and back of my gift card, then got the "We wish to welcome you to CardCash." email. It is attached for your reference. I'm not trying to rip you off. I just want the $17.91 you told me you would give me for my $25 [redacted] card.

Business

Response:

This email welcomes the customer to CardCash but it doesn't confirm any transaction. We never received a card from the customer and wherever the card is it is still valid.We have nothing to do with this card because the numbers were never given to us.

Consumer

Response:

I am rejecting this response because: I did not keep the [redacted] card because once I had put the card number and the pin into the CardCash system, I knew it would be worthless. Well, I've learned on thing - CardCash is a rip off and one day someone will sue you, someone who has money and sells you more than one card. At least all I lost was the $17.91 you said you would give me for the card. I can't do anything via the Revdex.com, but trust me, in my spare time I will be looking for blogs where I can share my story. Thank you for nothing - which is exactly what I got from you.