CardCash.com

Review: sold me a [redacted] gift card that does not workDesired Settlement: $8

Business

Response:

Hi,The customer disputed the charge with their credit card company. As per Revdex.com policy they can't simultaneously pursue a resolution through the Revdex.com.

Consumer

Response:

I am rejecting this response because:i have not I would love to see proof from the credit card company

Review: [redacted]

Oct 22, 7:46 PM

Good evening,

I have an issue with 2 of the [redacted] gift cards you sold me back on April 20, 2015. My wife tried to use them this evening to purchase some items and 2 of the cards did not work. I called the toll-free number on the back of the gift cards to check the balances and the representative I spoke with said they both had a $0 balance. I asked him when those cards were used and he said both were redeemed in the full amount on December 3, 2014. This was well before I purchased those gift cards. Please let me know how we can resolve this as I have lost out on $200 worth of gift cards (I know I paid $139.65 for 2 of them out of the 3 I ordered). My wife was able to successfully use 1 of the $100 gift cards so they were not all used previously.

Thank you,

Date: Mon, 20 Apr 2015 03:41:09 +0000

From: [email protected]

To: [redacted]@hotmail.com

Subject: Order Confirmed

Hi [redacted],Thanks for shopping with us today!

Your confirmation number is #[redacted]

Your order details are as follows:

Merchant NameQTYFace ValueDiscount %Subtotal[redacted] Taylor3$100.0026.50%$220.50Payment Method: [redacted]

Shipping Method: USPS First Class (with Delivery Confirmation)

Total Face Value: $300.00

You Saved: $79.50

Coupon Discount(FASHION): $11.03

Total: $209.47

If you have any questions, please contact us at [email protected], or by calling [redacted].

Thank you for your business and have a great day,

The CardCash CrewDesired Settlement: I would either like the $200 value of the gift cards I purchased from their site or a refund back in the amount I paid to them for the two bad gift cards.

Business

Response:

Hi, We clearly state on our site as well as we send out a document with the order reminding our customers about our 45 day guarantee period. We will be issuing a $25.00 website credit to the customer. -CardCash Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a gift card to Disney from CardCash.com. The gift card should be redeemable for payment towards a vacation package at Disney World. I received the gift card from CardCash.com. While I can see a valid balance on the card when I check online, and a travel agent at Disney World can also see the valid balance, for some reason they cannot apply the gift card toward the vacation package.

I emailed CardCash.com at [email protected] on July 13 asking for assistance in resolving the issue. I received no reply.

I emailed the same address on July 17th asking for any follow up and received no reply.

I called CardCash.com on July 20th and discussed the issue. I was instructed to send a description of the issue to [email protected]. I did that on July 20th and received no reply.

I emailed CardCash.com on July 27th asking for follow up by Wednesday July 29th. I received no reply.Desired Settlement: Issue a full refund for the purchase price of the defective gift card.

Improve customer service. It is simply unacceptable that five attempts to contact and resolve the issue resulted in four complete non-responses and one runaround response.

Business

Response:

Review: On September 8, 2015 I sent via certified mail 5 x $250 [redacted]! gift cards for a total amount of $1,250 (Sell Order # [redacted]). The cards were received by [redacted] gift cards on September 10. They quoted me $192.50 per card and a total amount of $962.50 to be paid via [redacted] within 1-2 business days upon their verification of the cards. I called [redacted] gift cards customer service at [redacted] on September 16 and September 17. The operator double checked with the Accounting Department and reassured me that the amount has been verified and that I would have received my payment within 24 hours. As of today, I have not received any payment. Given the numerous complaints filed for the same or similar reason, I am really concerned.Desired Settlement: The payment is overdue and I have already wasted too much time so I would like to receive the agreed upon payment immediately.

Consumer

Response:

I would like to withdraw the complaint #[redacted].The company resolved the issue to my satisfaction and I received their payment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Cardcash claims to have a policy in place to protect customers against fraud. According to policy, a customer who receives an already used card has 45 days to file for a refund. One of the cards I bought arrived empty, and I have emailed customer service 3 times about a refund. I have not gotten a response.Desired Settlement: I would like to have the money refunded.

Business

Response:

Hi,I do apologize for the delay. That department has been a bit backed up but I will make sure they take care of your claim today.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.

Regards,

Review: I ordered two $50 [redacted] gift cards online from them. They were never delivered, and even the order record on their web site is obviously broken and incorrect. However, they DID manage to charge me. And because [redacted] recently changed their policies regarding purchase protection, and they are absolutely unwilling to respond to any attempts to contact them IN ANY WAY, I am unable to get my money back.

I am certain this is due to incompetence on their part, rather than malice, but their inability to provide ANY customer service still leaves them $80 richer. Which is quite convenient for them.Desired Settlement: Best outcome? I get my order filled. Second best outcome? I get my money back.

Business

Response:

Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and verified that a refund has been made. This is acceptable to me, and you may close the case. Thank you very much for your efforts on my behalf.

Review: Bought two gift cards from Card Cash that were in my wallet when it was stolen. I needed the umbers on those cards so that the merchant ([redacted] and [redacted]) could put a hold on those cards. Cards were stolen 12/31 and I followed Card Cash instructions to send emails marked urgent to them over the weekend...I sent about 6 emails from 12/31 to 1/6 with no response . I aslo called in to their customer service line and was caller 60 one day and caller 99 the next...stayed online a total of 6 ours over the two days only to get my call cut off when I was finally up. These stolen card balances could have been preserved and the thiefs thwarted if card cash had any customer service at all. I have never in my life seen such poor customer servive.Desired Settlement: I had $320 on one card and $105 on the other card. I am relatively confident that these blances could have been preserved with a simple timely response from card cash.

Business

Response:

We are a secondary market and we don't deal directly with the merchants. As such we can't have them cancel and reissue a card. We can give the customer the card numbers but that's about it.

Consumer

Response:

Review: 10370087

I am rejecting this response because:i was was never asking for them to reissue the card. I just needed the card numbers and have been trying since 1/1 a eesponse from them. They don't answer any emails and tHeir customer service line is a complete sham as they never answer the call no matter what number you are in the They respond to you because you are the Revdex.com. My cards were stolen on 12/31 so maybe card cash can respond as to why they have still not responded to my multiple requests for the card info?

Business

Response:

As per the customer's request we did send the card numbers to him. I just had them resent.I apologize for not being able to respond to the customer right away due to our customer service being backed up.

Consumer

Response:

I am rejecting this response because:Cardcash finally responded after 22 days only because of this Revdex.com complaint. They provided the card numbers I needed to protect the balances of the stolen cards but their delay caused me financial loss. One card was not used yet and I was able to secure the balance on that card but the [redacted] gift card with $320 remaining on it was exhausted by the thieves due to the inaction of CardCash to provide the numbers to a very loyal customer. Clearly a timely response in this manner wouldhave prevented the loss of the balance on the card. There is absolutely no excuse for the delay in getting back to me in a timely fashion. the one day I got through to them they promised a manager would return my call asap and email. This never occurred. I am requesting that CardCAsh reimburse me $320 gift card as their inaction lead to financial loss. I received an email from [redacted] stating he would love to help me and I have replied twice with no response again. They only answer the Revdex.com complaint hoping it will just go away.

Review: On June 19, 2015, I sold $150 worth of Sears gift cards online to ABC Gift Cards (another name for this company.) O received an email on June 19 that the cards were confirmed and a "payment will be made in 1-2 days." This payment was supposed to be a check mailed to me at this address. I never received the check and emailed them repeatedly, on July 3, July 4, July 6, and July 7. I asked what had happened to the check, when they cut the check and mailed it. They NEVER responded to any of my emails.Desired Settlement: They said they would mail me a check for $118.50 1-2 days after June 19. I want that check mailed to me ASAP.

Business

Response:

Hi, A check was issued within 2 business day from when the order was put into our system.

I mailed Card Cash two [redacted] gift cards, valued at $50 each. I was promised to receive $83.50 back in the form of an Amazon gift card. I just received an email saying that one of my gift cards was valued at $0. I have the receipts for both gift cards, so I know they were purchased correctly. Unfortunately, it appears I am being ripped off. I should have known better than to trust a random website. If this issue does not get resolved, I have no choice other than to file a complaint with the Revdex.com and take whatever other actions I can. Shame on Card Cash for being another sleazy business that is just out to profit at other's expense.

Review: I purchased a gift card online from the web site of Cardcash.com. I paid with Paypal. They received cleared funds. I never received my gift card. I paid them $88 for a $100 gift card, but the card never arrived. Upon inquiry, I was told they did not put tracking on the gift card. They told me they sent it to a different address, not where I live. They indicated that it was my problem to find out what happened. The address they sent it to was NOT my Paypal address, and NOT my credit card address and NOT my address on file with them. They sent it to a place I lived at 15 years ago and I have no relationship with whomever lives at that address now. I had several transactions with Cardcash.com in the last year, all of which had my current address listed on their web site. They offer no explanation why they sent it to the wrong address and absolutely no resolution. They literally just got away with my money.Desired Settlement: I want my money back for a purchased item that was not received, due to their mistake.

Business

Response:

Hi, Customer is going against the Revdex.com rules as they disputed through the method of payment used at the time of purchase.

Consumer

Response:

Review: 10979033

I am rejecting this response because:Complaint was originally made to business who ignored issue and deflected responsibility.

Regards,

Review: What a nightmare of an experience! BEWARE! It's a SCAM! When you buy a card from them, they tell you you get your money bk in 45 days of purchase. Try to get a hold of them! 30 mins on hold every time you call...when they answer they give you the run-around that the card still has value, but the store says NO! Then,ask for a manager "She just left" then when you ask for the money bk...they transfer you to a un-existent manager(the one that "just left")...you leave a message and nothing happens...they you start from the beginning. Revdex.com here we come! Can we start a class action suit on these SCAMMERS?!Desired Settlement: Refund all my purchases w/them

Business

Response:

Hi,I would be happy to look into this for the customer. Can I please get the order numbers?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I am unable to know which order contained the problem gift cards, but here is a list below. Maybe you have access. I don't.[redacted]

Regards,

Business

Response:

Hi,Again I don't have much information. Which card had the issue? Was there an issue with cards from all of these orders?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is all the information your site provides to me. Just order nrs and amounts paid. Since I have more than 20 orders and thousands invested in these cards I am concerned. The issue started with an [redacted]'s card for 50 dollars outside your 45 day "window" that held 0 balance when tried to use it. Went into panic mode and tried one within your return window and sure enough balance was zero. Return refused because "there's nothing wrong" with the card, although the store wouldn't accept it.

Regards,

Business

Response:

The refunds were processed on our end. I don't think there is anything to arbitrate.

Review: Cardcash is stealing from its own customers.

I have gift cards for [redacted] that I purchased that has no money on it. It was supposed to have $42 total on it. the number is [redacted]7398 [redacted]9648 We went to the [redacted] this week and they said it was empty. Here is a copy of the info I got from coldstore's website. As you can see we went there on the 19th and they tried twice to run the card. I gave this card to my son for Christmas.

From [redacted] website:

The balance of the Giftcard ending with 7398 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015 Redemption - $0.00 3/19/2015 Redemption - $0.00

The balance of the Giftcard ending with 9648 is $0.00. Activity Amount Date Activation $20.00 11/17/2014 System (6200) - $20.00 1/12/2015

When you go to the card cash website, the only info you can see for orders is order dates and the total for the order. There are no details about which cards you bought etc. When I emailed card cash they just say he order was shipped.

[redacted]Note: I had an order in January that they did refund after I made a complaint with Revdex.com. That was for three different starbucks cards that were never delivered. At the time, I didn't know that the cards from the this previous order were zeroed out.[redacted]Desired Settlement: I just want my money back for the two gift cards. that would be $40 total.

This company is terrible. This is the second time I've had to file a complaint against them. Not using them again. 0

Business

Response:

I don't see an order number in the complaint. Please provide an order number so I can look into this situation.

Business

Response:

Just to confirm, the customer bought these cards at 20% off and used a coupon for both of them. The paid price was $16 per card, $32 for the two minus the coupon code. As the coupon was on the whole order, if you adjust for the amount off of these cards it would come out to about an additional $1 off each card, in which case a $30 refund would be appropriate.The claim came in well past our 45-day guarantee but we would be willing to make an exception for this customer and offer a website credit for $30.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I accept when I get the refund. How will the refund come? To my CC that I paid with?

Review: Purchased a $50 gift card that only had 48 cents on it.Getting no results from their customer serviceDesired Settlement: Refund my purchase price.

Business

Response:

Hi,I don't see an order number in the complaint and under this email address we don't have any orders for a $50 [redacted] gift card.Jeremy

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order to sell [redacted] gift card to ABCGiftCards.com (same company as cardcash.com) on 01/03/2015.

I had agreed to sell $250 gift card for $190.63 cash. I am still waiting on my check to arrive. Please resolve this issue.

My sell order confirmation # is [redacted].Desired Settlement: Send me a check/[redacted] me $190.63 as promised.

Business

Response:

We spoke with the customer and received the necessary information from him.We sent the check a week ago today.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I exchanged my $50 [redacted] gift card online to exchange it for a [redacted] eGift card on January 10 and I still have not received anything from them. Today is January 30, 2015, on the emailed I received after the transaction its said "Your order is currently being processed and verified. You should receive your [redacted] eGift Card within 24 hours. If there are any issues with your order we will notify you." I have made several attempts to contact them through email but I only received a generic email stating that it may take longer because of high response. It's been impossible to reach them on the phone with extremely long wait time after waiting hours and being disconnect several time I still could not get through. Their process is not easy and leaves customers in the dark! They also obtain my credit card information and I am curious what they are doing with it since they also have my gift card information and I still haven't received any from them!Desired Settlement: I would like my [redacted] eGift card asap!

Business

Response:

The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I ordered a gift card from Card Cash and paid via [redacted] expecting to receive the card via email. I got a message that the order was accepted but they had to mail the card. I noticed that my physical mail address for the order was incorrect and immedateily called and emailed the company. They never answered the phones or email. I am out money becuase of their lack of customer service.Desired Settlement: Delviery of the gift card I purchased or a refund.

Business

Response:

Hi,As per our system the gift card has been sent. The customer didn't go through the digital purchase process which is why this was mailed.[redacted]

Review: I recently sold a gift card to this website on July 16, 2015. I sold them the card number and pin number on their website and they accepted, I have a receipt shoing that it was accepted. It shows that a payment is pending direct deposit into my account buyt I ahve not received taht payment for it. The company has already sold my gift card to a girl in las vegas and was used on the same day that I sold it to them or that they accepted the card, now I have reported it to the minnetonka police department, and have confirmed with teh buckle credit card fraud department that they sold them the gift card I boutght the gift card on muy buckle credit card, there is now only 12.18 balance on the gift card and they claiemd not to have sold itDesired Settlement: I would like to be paid for my gift card which was 300 value and was supposed to receive 222

Business

Response:

Hi, I am not sure how you obtained this gift card yet we never received the actual card.We do not sell gift cards until cards are received and paid for.We did not sell this gift card as it was never received and never paid for.

Review: On 9-25-2013, I sold a $25 Amazon gift card to Card Cash. I never received my money. When I inquired about the transaction, I was told the card had a zero balance. I replied that it was a brand new card with a $25 balance and asked to have the physical card returned to me. Within an hour, I was told that the card did have a $25 balance and I would be receiving my money. I'm still waiting. This company is a ripoff and needs to be closed down.Desired Settlement: Refund of amount owed for my $25 Amazon gift card.

Business

Response:

Hi,

I apologize for this issue which was a mistake by our system, which brought back a zero balance on the card. When we spoke with the customer we reverified the card manually and it showed a balance.

At that point we issued the payment, which was on 10/15.

Again I apologize for the initial error.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I want to make other consumers aware of this problem because I am sure I am not the first person to experience a problem like this. The company needs to reverify the card before telling the customer it has a zero balance. I have lost all confidence in this company and want to warn others of a possible scam.

Regards,

It appears that this merchant advertises products that are not available. I ordered an e-card and paid for it. My "order information" page stated that the e-card was delivered to my email address on file. I never received it and never heard anything from them. I called customer service and spoke with a supervisor. She told me that someone else "probably" purchased the same card within before I did. My question was: "Why did they take my money for an item that was not in stock and why was I never informed the the item was out-of stock?" Any legitimate business would have at least emailed me and explained the error, buy they didn't. When I ordered, CardCash showed dozens of e-cards from the same merchant for varying amounts. When I asked why they didn't combine several e-cards to fill my order, the supervisor became rude, said I would get a refund, and HUNG UP on me. Good way to drive away business!

Review: I went to [redacted] in late January because I'd seen a TV show talk about being able to sell your gift cards to Card Cash, and use the money at [redacted]. I went to [redacted] to see how to do the exchange and they this information:

Gift Card Exchange [redacted]

[redacted]/Card Cash

So I went online to www.[redacted]/cardcash.com and input all the information requested. I immediately received a "Welcome to Card Cash" e-mail. Since I didn't know how to use it, I started e-mailing them asking how to use the service and collect on the card I had sold them. Since February I have been e-mailing them - I've sent several requests - here is one of the request numbers: [redacted], I have more if you need them.. The last thing I got was a notice that the [redacted] offer had expired and they had no record of them purchasing my [redacted] card. They say they can't help me, so I've just lost the money from the [redacted] gift card that I sold them.Desired Settlement: I sold my $25 [redacted] card to Cardcash for $17.91, and I'd like my money.

Business

Response:

The order never completed and we have no card numbers in our system. If this is incorrect then the customer would have an order number-none was provided.The funds should still be on the card as we never received any card.

Consumer

Response:

I am rejecting this response because: It was all done electronically. I clicked on the CardCash icon, put in the info from the front and back of my gift card, then got the "We wish to welcome you to CardCash." email. It is attached for your reference. I'm not trying to rip you off. I just want the $17.91 you told me you would give me for my $25 [redacted] card.

Business

Response:

This email welcomes the customer to CardCash but it doesn't confirm any transaction. We never received a card from the customer and wherever the card is it is still valid.We have nothing to do with this card because the numbers were never given to us.

Consumer

Response:

I am rejecting this response because: I did not keep the [redacted] card because once I had put the card number and the pin into the CardCash system, I knew it would be worthless. Well, I've learned on thing - CardCash is a rip off and one day someone will sue you, someone who has money and sells you more than one card. At least all I lost was the $17.91 you said you would give me for the card. I can't do anything via the Revdex.com, but trust me, in my spare time I will be looking for blogs where I can share my story. Thank you for nothing - which is exactly what I got from you.