CardCash.com

Review: I ordered the card in December of 2014, and I haven't received the card. I made a dispute on January 12, 2015 with my card. I wanted this card ASAP to take advantage of Christmas sales as this card was supposed to be delivered ASAP with confirmation. I haven't received the card or confirmation. This company completely ignores emails. I have called and waited on hold for 4.5 hours...no joke. Their customer service is a joke and they feel that they don't care. They told me that they have no intentions of issuing a refund. How can big names that represent them or vouch for them, when they treat customers like this?Desired Settlement: Issue a complete refund for my credit/debit card.

Business

Response:

I see that [redacted] sent the customer the digital gift card on 1/14. What happened since that time that I'm just hearing about this now?

Consumer

Response:

I am rejecting this response because: I needed this card asap. It was not delivered on time. I have called, and emailed and I haven't received anything. This company said its ok for their customer to wait on home for 4.5 hours. That's a normal practice. It was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain time. To wait 20 days to deliver it is not acceptable. I was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for me. Unacceptable

Business

Response:

So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

All I wanted was a complete refund months ago. I only received the card electronically. Still no hard copy of the card. No balance was used. A refund has been requested for a while now.

Review: I purchased a walmart gift card to use for Christmas gifts and when I went to use the gift card there was a zero balance. I looked up the history and found it had been brought to a zero balance at a sam's club on the other side of the country. I have contacted the company multiple times with no effort for resolution after sending scans of the front and back. My gift card for [redacted] was never received. Both payments show cleared through paypal. Unfortunately I waited past the paypal time frame or a dispute would have been filed. I was under the impression the issues would be resolved by the company. [redacted]-Order #[redacted]

[redacted] Order #[redacted]Desired Settlement: I would love to have the gift cards replaced or store credit to get new gift cards. I cannot accept a paypal refund since closing my accord due to this issue.

Business

Response:

Hi,

After we sent the cards PayPal alerted us to the fact that the account used to pay is unauthorized and may be fraudulent.

Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Yes, I was aware that they put the alert on the account on my account, but the payment was since released back to you. Therefore, you have the money and I still do not have my product.

Transaction Details

[redacted] Express Checkout Payment Sent (Unique Transaction ID [redacted])

Business Name:

Business

Response:

Hi,

If Ms. [redacted] can show a screenshot of the charge then we will be able to issue a refund.

Review: I initiated a SELL of a [redacted] gift card for the amount of $50. The buy price was quoted at $38.32 for a [redacted] Electronic Gift Card and it would be in my email WITHIN 24 hours. I have never received this. I did receive an email stating I had a [redacted] E-gift card ard in my email for the amount $19.16! Hum, where is the other half of my gift card? You shorted me by $19.16. When I opened the [redacted] electronic gift card in my email, it is for $1.00!!! You also only processed the original [redacted] gift card for $25 and not the $50 that I entered. My confirm number was [redacted]. I have called [redacted] and waited on line for over three hours!!! Yet no one answered to assist me. I have sent emails to [email protected] with screen shots of every step of my transaction from start to finish, and again, no one from your company has even responded to the emails. Your company stole a $50 gift card and never paid out the agreed sell price of $38.32! This company is a fraud and a fake!Desired Settlement: I want my full cash back that I gave you in trust that your company would stand by its word of having this exchange to me within 24 hours. Beyond unhappy customer. Should have check with Revdex.com before I did business with you!!!!!

Business

Response:

The customer was paid for both of these cards. It looks like the holdup occurred when we tried to verify one of the cards that was entered with a $50 balance, when in fact it only had a $25 balance. We cleared that issue and paid the customer.[redacted]

Consumer

Response:

I am rejecting this response because: That is a the not the full truth. The company did finally pay what they owed me only after I made it clear I had went to the Revdex.com. The CC I sold the was for $50 not $25 as this [redacted] states. Again, this company passing the blame off to make themselves look good. Never again will I do business with them. If my card I sold had not been for $50, why would you have paid me??

Review: I entered 3 gifts cards to be exchanged for a [redacted] gift card and the website says you will get a email with 24 hours or if they are any problems you will be contacted. I have yet to be contacted by this company. I have emailed them and got no response, I have called and after waiting on hold for 30 mins I got automatically disconnected TWICE. I entered all three cards and got an exact amount the [redacted] gift card would be for on the 1/17/15, 4 days ago.Desired Settlement: I would like this company to finish the process that was suppose to only take 24 hours

Business

Response:

Hi,The system declined the customer's order. We sent an email to the customer right away with this information.

Consumer

Response:

I am rejecting this response because:I have checked through my emails again, including the spam folder. I never heard anything from this company.

Business

Response:

Hi,We did send it but either way there is no further resolution. As per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end.

Review: I purchased 4 gift cards from the company (3 orders). There were no issues with the very first card, but 2 latest orders (#[redacted] and #[redacted] delivered cards with much smaller balance on a card then a declared one or with no balance at all. 2 out of 3 cards had a $0.00 balance on them (supposed to be $121.87 and $120.86). Since we've tested a first card and it was okay and we do not use that store cards often it has been slightly over 45 days since we've tried to use the remaining cards and found out that they have no balance. I contacted the company, but they refused to refund me for those card since I was above this 45 days "grace" period, even those cards are declared as the ones with no expiring balance. It is an ill practice and makes me believe that company itself might have something to do with disappearance of the balance from those cards - 3 out of 4 cards is a much higher rate to be considered a coincidence.Desired Settlement: I will be satisfied if company will refund me for the orders where card's actual balance was not as declared during purchase.

Business

Response:

Hi,These claims came in at about the 3 month date following the purchase. As we are in the secondary market there are some risks involved which is why we have our 45 day guarantee which works as our return policy. After that time we can no longer accept returns.The customer agreed to this by clicking on our terms and conditions and we send information about our 45-day policy with every gift card we ship.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When 3 cards out of 4 purchased from this business ended up with no balance or not a declared balance - that looks like a fraud and this business cannot be trusted. I have never experienced any of this with other businesses, selling gift cards. Company failed to provide any result of their investigation to that matter and any proof that there was an investigation at all. They should be able to get a full log of all the transactions on that card and at least identify, if any of those happened within that "45 days window". So there is big chance that cards got "emptied" even within this time frame. I am not satisfied how business has handled this issue and their inability to conduct a thorough investigation and resolve it to a customer satisfaction. "Client is always right" is, apparently, not their slogan.

Regards,

Business

Response:

Hi,We deal in the secondary market and there are always risks. We make these risks clear and offer a 45 day guarantee even though we often take a loss for these cards.The 45 day guarantee is our return policy-if claims come in past that time we are no longer obligated to refund the customer, as per the agreement we came to when the customer clicked on our terms and conditions before purchase.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Business has failed to inform me about investigation that has been conducted about fraudulent activity on those cards even if they have had all log and access to all transactions. If those fradulent transactions were made within 45 days since the purchase, in my understanding business is still liable for those and full amount of fraudulent transaction should be covered. Up to this point business has failed to inform me about the results of their investigation (according to their Customer Service there was one).

Regards,

Business

Response:

Hi,Our investigation has found that we are not liable for this claim. The customer has the card and can do the research as well.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Care to share your investigation details? Please, provide a list of fraudulent transactions with the dates for all 3 cards - I do not have access to this information. Business has taken a very formal approach, I do not see any will whatsoever to try to resolve this issue to a client's satisfaction.

Regards,

Review: I sold 11 gift cards online to cardcash.com. I only received payment for 10 via [redacted]. All were shipped in the same envelope. Customer service never answered several email inquiries. I called and spoke with Karina. She said that one was never received, but could not tell me which one. She apparently spoke with her manager and said the funds would be in my account within the hour. Never happened. I called back and spoke with a Christina about one week later. She said she would discuss with Karina and call me back. Never happened. Then I spoke with a Nancy about one week later who stated she would take it to her manager for approval to pay but it may take a few days. It's been another several weeks and no resolution. I believe I am owed $12.27. I question if this is a legitimate business.Desired Settlement: $12.27 to my [redacted] account,

Business

Response:

Hi,What is the order number that hasn't been paid? I see many orders that were paid so I would need the one that wasn't.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted]Subject: Re: Business responseDate: Tue, 7 Apr 2015 14:27:12 -0400To: [redacted]I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid.

Review: Purchased a $25 gift card from this company some time ago. Gift card did not have an expiration date. The code was delivered by email, and I accidentally deleted it at some point. When I log in to retrieve my order history, this order is no longer listed as the site was updated since my purchase. When contacting customer service to retrieve my code, I am told over and over they "can't retrieve it at this time." I have asked for a replacement or a refund multiple times, but this has not been resolved.Desired Settlement: I would be happy to receive my original code, a replacement code, or a refund. The gift card was worth $25, and I paid a little over $20.

Business

Response:

Hi, Please provide us with an order number so we can assist you further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As stated in my message, the order is no longer listed in my order history. It disappeared when the site changed.

Regards,

Business

Response:

Hi, We looked through our database and there are only two orders under your account.If you have a copy of the charge, please email it to [redacted]Please include your name, email address your account is under as well as the date the order was placed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have already told you I don't have this information because the order is no loner listed under my account. After the website changed over and the order disappeared, I contacted CardCash customer service. After much back and forth via email, I called. The person I spoke with on the phone was able to locate my code for my gift card and gave it to me over the phone, and I believe she sent it via email as well. I accidentally deleted the email, and now no one seems to be willing to help me retrieve the code again. I realize the email deletion error is on me, but everyone I've spoken to so far seems to have trouble finding this order for me. I'm not sure why since the lady I spoke to last was able to help me. I wish I had her name. If I had the order number, I assure you I would give it to you... But if I had that information, I'm pretty sure I would also have my gift card code and wouldn't be contacting your company.

Regards,

Review: After looking at places to sell a gift card I received for an area of the country I am not going to be in, I found this company online that took this particular card and would exchange it for cash. I filled out the required information, and mailed the card with a $350 value to them via priority mail,so I could track delivery. I was, according to their information on my confirmation reciept supposed to recieve $210, into my [redacted], within 24 hours after recieving the card, and it was validated. I recieved an email from them a day after they had recieved the card stating I need to call them to verify information. A week has passed and all of my attempts at calling them have been futile. I either get put over to a voice mail to leave a message, or remain on hold for further assistance. In those cases after 15 min, I disconnected. I have emailed back to the original email asking me for personal information and told to call customer service. I began this on 8/29/2013 and as of today 9/9/2013 have yet to recieve any response at all. Not very good customer service.Desired Settlement: I would like the $210 that they had told me I could get to the card put into my [redacted] as stated on your invoice. If this cannot be done, I would like my card sent back to me. I really do not think you get to take my card, and not fulfill your part of what you advertise.

Review: I went to get an estimate to sell my gift card. I accidentally hit sell gift card. I then immediately contacted card cash and talked to [redacted] and she said she canceled the sell order and I could use my gift card. I then went to Best Buy to use my gift card and it was declined. I contacted card cash again and spoke to adel. She said the order was never canceled and they already sold my gift card to someone else. She apologized for there mistake and said they would pay me for the gift the amount I was quoted. I agreed to those terms. She said I would recive payment in my bank account 24-48 hours. 10 days later I still have not received anything. Not even a phone call or email back. I have emailed and called then multiple times in those 10 days and still they never responded back to me nor paid me for what they owe me. I do not know what else to do at this point to get my money they owe me. Please help.Desired Settlement: I just want them to pay me what they owe me immediately.

Business

Response:

Hi, Payment was initiated today to the method of payment selected by the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought a gift card from cardcash.com and made one purchase with it. There should be $134.79 left, but the card was used by someone else later and I lost all the money. I contacted their customer service, and they didn't help.

Please see the email I sent to them for details.

-------------------------------------------------------------

Hi,

I have been a Cardcash customer for a long time, and have bought a number of gift card. They all worked fine and I was happy. However, last weekend, I was very surprised to find that one Lowes gift card that should still have over $100 in it has no money in it.

I purchased this Lowes gift card from your website on 9/3/215. The order # is 505485. The original balance was $371.25. A copy of the gift card is attached with this email FYI. I only made one purchase with it, which was on 10/12/2014, and the purchasing amount was $236.46. There should be $134.79 left.

With the help of Lowes customer service, we found the transaction history of the card as follows:

Original value: $371.25 (I purchased on 9/3/2015 from your website)

10/12/2015, spent $236.46 at Lowes store #223 (Gaithersburg, MD), remaining value $134.79. I made this purchase.

6/17/2015, spent $44.05 at Lowes store #2801 (Amarillo, TX)

6/21/2015, spent $59.18 at Lowes store #2801 (Amarillo, TX)

6/17/2015, spent $31.56 at Lowes store #2801 (Amarillo, TX)

I live in Gaithersburg, MD. I only made the first purchase. The last 3 purchases made in Texas were made by someone else. Apparently, someone other than me also has the card information and used the card even though it was sold to me.

I remember there was a couple of mistakes when I placed the order #505485. I only purchased one card, but were charged for 3 cards. Although the problem was solved, but that shows there are mistakes in your system. Is that possible that my Lowes card was sold twice by accident?

I am very frustrating and very disappointed with Cardcash. I want my $134.79 back.

Sincerely,

Shuhong LiDesired Settlement: Cashcash should be responsible for the product they sell. Since they only send a paper copy of the gift card, and the real card is still in someone else's place. There is a possibility that they resell the same card twice, considering the mistakes they made before. They once charged me for 3 cards while I only purchased one card. That problem was solved though.

Business

Response:

Hi, Customer received a refund in the form of a website credit on 9/25/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] I lost $134.79, but the business (Cardcash) only gave me credit of $121. There is $13.79 shortage. Although it is not perfect, I will accept this resolution. Thank you for your help!

Regards,

Review: Bought four [redacted] gift cards sequentially with in about a two week period. All were advertised as a $25 balance. All were received with a $0 balance. Upon each purchase I was assured this was an isolated occurrence and, CardCash would check validity of remaining stock.

I have received a refund for all purchases, so not looking for damages ... just would like to report the business as unreliable, and very often not able to deliver products as promised. Consumers should avoid purchases unless they are aware of the significant risk of their purchase.Desired Settlement: Warning to other consumers that purchases are of high risk of being worthless. Even though the company does provide refunds, 4 out 4 bad purchases is a significant waste of time to the consumer ... the business does not compensate for wasted time.

Business

Response:

Hi, A refund has been issued.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small

Review: On December 9th, I sold CardCash a gift card from [redacted] and [redacted] that holds a value of $250.00. CardCash promised me $210.00 for this product, and I requested payment via paper check. I mailed in the gift card and used USPS certified mail to verify the card had been received by CardCash, which it was. I never received an email regarding the status of payment for the gift card I sold to them, so I went online and it said payment was already mailed to me. I then went online again to check my account and it said that payment would NOT be sent to me and that my order was cancelled. I called and the customer service representative could not explain to me why the order was cancelled and how (or when and IF I can expect a refund). I have not received any emails and my account information has not been updated showing they will mail me back my the gift card I tried selling to them.Desired Settlement: I want the [redacted] and [redacted] $250 gift card I mailed to them to be immediately returned back to me.

Business

Response:

Hi All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, they have been shipped back to you.Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at [redacted] and make sure you include your order number and date in the email.Thanks for your understanding,-CardCash Customer Support

Review: Sent my gift cards to them to sell to them overnight mail that was sep 18 2013 haven't heard a thing from them email or ph tried calling them it's automated voice service left them emails I checked my tracking # says it got there on 9/19/2013 in the am I tried logging in my account says my email is invalid so far no good this is not how a company should be run there's no change to my [redacted] acct my gift cards were a total of 900$ I hope soon to hear from someone I have other cards I'd like to have sent them but I'm gettin no response should have new better I'd suggest no one to use this company so far can't get no one on ph or email RIPPPPP OFFFFF.Desired Settlement: My offer was 720$ for my cards I would like that or my cards back

Business

Response:

Hi,

I believe we dealt with and paid the customer. However, I would need an email address associated with the account we have or an order number to make sure about this.

We were updating our inventory and will be doing so again this coming Thursday and Friday as per the message on our site. As such, we were and will be a bit behind in verifying cards.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, tel:[redacted]

Review: I sold the company $1000 worth of Walmart Gift Cards (a quantity of 5 $200 denomination cards) for $900

I requested to have the $900 direct deposited to my bank account.

I received an email from [redacted] that a direct deposit form had to be completed

I completed that form and emailed it back to [redacted] G"

I received notification from [redacted]" on June 1st that the form had been received and she would forward my case to the payment department

That was 5 days ago.

I was expecting payment imminently

I have contacted the company in various ways - email to [redacted] phone messages (they do not answer the phone - you remain on hold for several minutes until forced to leave a message - which they do not call back), messages through the company website. The company has not contacted me back and has not paid the $900 due me..Desired Settlement: I would either like my gift cards back or the $900 due me.

Business

Response:

Hi,

I apologize for the delay. The customer was paid on 6/10.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I order a $100 [redacted] gift card from ABC gift cards on June 13, 2013 for $95. I gave the gift card to a friend for their House Warming gift. My friend went to [redacted] to spend the gift and was told that the gift card had no value. He asked them to look into it and they said the gift card was deactivated on July 2 so my friend just threw the card away and after being embarrassed paid for everything himself. Later that day he sent me a text explaining what happened which was also very embarrassing for me. I don't see how a company can scam people out of money and stay in business. I spent $95 trying to save $5 and now I'm out $95. That's ridiculous. Either the person they got the card from kept the numbers for the card and once it was sold used those numbers to order online or one of their own employees did it. Either way, how can a company sell something that can easily be stolen. I'm sure I'm not the only person this has happened to and I'm sure I won't be the last. I'm just the only person willing to stand up to this horrible company and their policies or lack thereof.Desired Settlement: Refund me my money. I would suggest replacing the gift card but it will probably be a dud too.

Business

Response:

Hi,

As is clearly stated on our site, we have a 45-day guarantee on all cards which is a 45 day return policy on all orders placed with us. Upon placing an order all customers agree to our terms and conditions, which state that upon doing business with us customers understand the risks of buying gift cards on the secondary market.

When claims come in after 45 days we try and work with our sellers, to go above our guarantee on behalf of the customers. However, we are often not successful in this.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Worse business. Just boycott. Be sure to tell friends and family about what a horrible company this is. They say that one angry customer tells 10 people. Yeah right. I plan to tell all my family, friends and co-workers. I can not wait until this business goes under. It's only a matter of time. As many unresolved complaints this business has it's a wonder it's still operating. I'll be sure to post my story to [redacted] my blog and [redacted]t. Just a matter of time. I thought the Revdex.com was suppose to shut down companies that scam consumers?

Regards,

Review: Sent a [redacted] gift card in for approximately 1000.00 dollars around April 23rd. Cash Card's policy states that once they receive the gift card it takes 3-5 business days to deposit the money into your bank account. It has now almost been two months and I still have not received my money. If I am lucky enough for someone to answer the phone the call center reps say the can't give me a time frame because they don't have access to my account.I have waited long enough and would like this resolved.Desired Settlement: I would like the cash value we agreed to when I submitted the card.

Business

Response:

Hi,

I apologize for the delay which was an oversight by one of the managers here. Thank you for letting us know about this and the payment was made into the customer's account on Friday, June 6th.

Review: I mailed [redacted] gift cards, which I had won in a sweepstake contest, to Card Cash to sell the cards. I was advised of the amount I would receive when I told them of the cards I was selling. They received my cards on 10/04/14 @ 11:04am. According to their advertisement, after verification of the amount of the cards, payment would be issued within 24 hours. I had to contact them, after tracking the package, to ensure it was received. On the 8th, I finally received a call back (after numerous calls with 1+ hours hold times, unreturned phone calls and unanswered emails) telling me that I would receive a document via email that I would need to complete and show proof of how I won the cards. I sent back everything requested within 30 minutes. I never received payment, so I called and emailed again and finally received a response, six days later, on the 14th. I was asked to send another copy of my drivers license, which I did, and received an email back saying that it had been received and my order would be forwarded to the next department for payment. I have checked my order status and it has been moved to payment and no payment date nor payment have been issued. I called multiple times on the 15th and no one ever answered. I sent an email this morning, advising that if I did not hear from anyone, or receive my payment I would file a complaint with the FTC and Revdex.com; still no response or payment. I sent $1500 in [redacted] gift cards and have not received the agreed payment amount of $1230.Desired Settlement: I would like to receive the agreed upon payment within a timely manner.

Business

Response:

Hi,As per our conversation with the customer we weer unable to accept these cards and they were sent back.

Consumer

Response:

I am rejecting this response because: The company has yet to send my cards back. [redacted] informed me on, Oct 29th, that the cards were sent back and gave me a tracking #. However, the tracking # shows that the package has not left their business. Everytime I call or email I get the run around. I would just like my cards returned with the full amount of $1500 still on them. I'm in the process of filing suit with the U.S. Attorneys office, which could have been avoided had my merchandise been returned as they lied and said it was.

Review: I sold this company a 50.00 gift card to [redacted] on July 22nd, I filled the paper work out and securely mailed the card that day, It is now the 30th and they state they have not received it as of yet. I also was curious as to whether they had any for sale on their website to see how much they were going to sell it for after their offer to me. Well, on the 22nd they did not have any available..... But, on the 30th they all of a sudden have a 50.00 [redacted] gift card available for sale for 44.00 ... Could this be the gift card I sent them?? It seems very suspect that they all of a sudden have a 50.00 gift card for sale on their site and they claim they never received mine. I am filing reports with everyone I know as I am NOT taking a loss on this transaction. This company is the worst ever to deal with. Thank you for utilizing our Gift Card Sell System. Your sell order confirmation # is 174058 Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is [redacted] Order Summary: Merchant Name [redacted] Face Value Percentage Pay Amount [redacted] 1 50 70.00 35 Sub Total Payment : $35 [redacted] Bonus : $ 1.4 Total Payment : $36.4 Payment Method : [redacted] gift card Once we receive your cards and validate them, your payment will be issued within 24 hours. If you are having any difficulty or have a question, you can give us a call at ###-###-#### or just reply to this email. Thank You. This is an invoice I received from them stating what they will pay for my card, I have called several times and sent emails to no avail. I have sent mail for 59 years first class and never ever lost a piece of mail. This is not right.Desired Settlement: I want these people to send me what was promised and at the very least the full amount of the gift card in [redacted] payments for my stress. 50.00

Business

Response:

Hi,

I was in contact with the customer. The card has arrived and we are paying them for it.

It is normal procedure for a card to take a week to get here.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I am a first time user and was very worried, I recind my statements as the company has come through

Review: Sold my Southwest Airlines gift card Dec. 17th, 2014. Email confirmed that payment would be made within 24-48 hours. Have sent 3 emails since and 2 phone calls. Both emails stated payment would be issued in 24 hours. However, no payment has been made. Amount of payment- $405Desired Settlement: Would like my funds deposited within 24 hours.

Very displeased with this company and lack of execution.

Business

Response:

Hi,I need an order number to see if this was taken care of. The email address isn't in our system.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a [redacted] gift card from cardcash.com's new website. On the site it did not specify that the card could not be used for fuel. I received the physical card yesterday and noticed that the card says it’s not good for fuel purchases. I did not use the card and wanted to return it. The company claims that since they offer a [redacted] fuel card as a separate product it's clear that a [redacted] gift card is not good for fuel purchases even though they imply that it does work for fuel. (See #1 below) They have refused to either refund or exchange the gift card for a fuel option even though both cards have the same price on their website.

My contentions are:

1. The website indicates that it can be used for fuel. I quote from the site, "Whether you want to save money filling up the car or simply are stocking up on snacks, this card is a must-have item." (https://www.cardcash.com/buy-gift-cards/discount-speedway-cards/)

2. There is no guarantee that a customer will even see the other product as an option given that it is an entirely different URL.

3. A reasonable person would assume that a [redacted] fuel card is only good for fuel and that a [redacted] gift card is good for any [redacted] purchase including fuel.

4. Specifically, there is nothing on the purchase page of the [redacted] gift card that would indicate it's not good for fuel purchases.Desired Settlement: I would like to return the un-used gift card and be refunded the $96 I spent for it.

Business

Response:

I don't see why we would have a problem accepting this return. Please return it and we will issue a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.