CardCash.com

Review: On Jan 1, 2015 I contacted cardcash.com to sell a $50.00 Best Buy gift card in exchange for a $46.20 [redacted] gift card. I received an e-mail from them confirming transaction with exchange [redacted] and stating that I would receive [redacted] e-gift card within 24 hours. It has been more than two months and I have still not received product as promised. I have sent them several e-mails with no response and have made several attempts to contact them by phone only to be hung up on or put on hold for up to two hours. And yes, my $50.00 Best Buy gift card has been depleted to zero balance by them.Desired Settlement: Either to have product delivered as promised or a full refund.

Business

Response:

We sent this on 1/2, the day the order was placed.I just resent it to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I thank you for your quick response to a resolution, but am a little frustrated that you were able to do so basically overnight when I have been trying for several weeks! The company does not have much, if any, of a customer service department. After all my attempts to contact them, I never received any response. Thanks again for your quick action. It is appreciated.

Review: On 02 Feb 2015 I ordered a [redacted] [digital] gift card for $16.46 (9% off face value) and charged it to my [redacted]. The "Buy Number" was [redacted]. Checkout was confirmed and I subsequently verified that my [redacted] account was charged that same day. Whereas normally the company is pretty good about sending digital gift cards by e-mail within a day or so (sometimes hours), this time I received nothing. On three occasions I messaged the company using their "Contact Us" form to report this non-delivery. The company did not respond to any of my messages, and I still have not received the ordered product.Desired Settlement: Given the company's complete inability or unwillingness to engage in remedial dialog on the matter, I intend to take my future business elsewhere.

Business

Response:

The system sent the card on 2/2, right after the purchase was made. I also just resent it to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner. What the company's reply to the Revdex.com complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.Thanks to the Revdex.com, I did finally receive the ordered gift card and I have just now redeemed it. As promised, I have already taken my business elsewhere.-----

Review: I entered 3 gifts cards to be exchanged for a [redacted] gift card and the website says you will get a email with 24 hours or if they are any problems you will be contacted. I have yet to be contacted by this company. I have emailed them and got no response, I have called and after waiting on hold for 30 mins I got automatically disconnected TWICE. I entered all three cards and got an exact amount the [redacted] gift card would be for on the 1/17/15, 4 days ago.Desired Settlement: I would like this company to finish the process that was suppose to only take 24 hours

Business

Response:

Hi,The system declined the customer's order. We sent an email to the customer right away with this information.

Consumer

Response:

I am rejecting this response because:I have checked through my emails again, including the spam folder. I never heard anything from this company.

Business

Response:

Hi,We did send it but either way there is no further resolution. As per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end.

Review: Made an order for a [redacted] gift card, received confirmation that it would arrive via email within 1-2 hours. It has been a full business day and I have still not received it. I attempted to contact them via phone and email and have not been able to get through and have not heard back from them.Desired Settlement: Would like a full cash refund for the face value of the gift card ($86.01) and at the very least the paid price of the gift card ($72.25)

Business

Response:

Hi,Our site shows that this was sent. I can resend to the customer id he'd like.

Consumer

Response:

I am rejecting this response because:My original complaint was that the confirmation of my order stated that I would receive the E-gift card within 2 hours. I eventually did receive the gift card 4 days later. While this is unprofessional and really unacceptable due to the lack of any explanation, I was willing to except it and move on.HOWEVER, MY CURRENT COMPLAINT is that the E-gift card I received was INVALID! When I tried using it I received a message stating that it was an INVALID CARD NUMBER AND PIN COMBINATION. I attempted to contact CardCash several times via Phone were I was unable to get through after multiple attempts, as well as through email were I have still not received a response.

Business

Response:

Hi,The refund was made earlier this week. I apologize for the issue.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I initiated a SELL of a [redacted] gift card for the amount of $50. The buy price was quoted at $38.32 for a [redacted] Electronic Gift Card and it would be in my email WITHIN 24 hours. I have never received this. I did receive an email stating I had a [redacted] E-gift card ard in my email for the amount $19.16! Hum, where is the other half of my gift card? You shorted me by $19.16. When I opened the [redacted] electronic gift card in my email, it is for $1.00!!! You also only processed the original [redacted] gift card for $25 and not the $50 that I entered. My confirm number was [redacted]. I have called [redacted] and waited on line for over three hours!!! Yet no one answered to assist me. I have sent emails to [email protected] with screen shots of every step of my transaction from start to finish, and again, no one from your company has even responded to the emails. Your company stole a $50 gift card and never paid out the agreed sell price of $38.32! This company is a fraud and a fake!Desired Settlement: I want my full cash back that I gave you in trust that your company would stand by its word of having this exchange to me within 24 hours. Beyond unhappy customer. Should have check with Revdex.com before I did business with you!!!!!

Business

Response:

The customer was paid for both of these cards. It looks like the holdup occurred when we tried to verify one of the cards that was entered with a $50 balance, when in fact it only had a $25 balance. We cleared that issue and paid the customer.[redacted]

Consumer

Response:

I am rejecting this response because: That is a the not the full truth. The company did finally pay what they owed me only after I made it clear I had went to the Revdex.com. The CC I sold the was for $50 not $25 as this [redacted] states. Again, this company passing the blame off to make themselves look good. Never again will I do business with them. If my card I sold had not been for $50, why would you have paid me??

Review: I purchased a [redacted] Gift card on Sept 3rd. Card #[redacted]

Code [redacted] I went to use it and it says the balance has been $0 since May of this year. You can call the

phone number [redacted] to get the transaction history. I purchased it for the $78.97 balance it was supposed to have. I was informed by Card Cash "that We apologize for the inconvenience this may have caused you and appreciate you bringing this matter to our attention. Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee.

CardCash.com purchases gift cards from millions of Americans across the country. As in any secondary market

there are risks involved and to protect our customers

against these risks we have a 45-day buyer protection

policy, which enables us to refund our customers while

giving us the ability to pursue fraudulent sellers whose

cards slipped through our extensive verification system.

After 45 days our ability to recoup our funds is limited. However, as a courtesy, we will attempt to seek reimbursement to pass it on to our customer even after this time has elapsed.

In your case we tried reaching out to the

original seller but were unsuccessful. We will continue to

reach out, have our legal department issue a subpoena, and

contact the local authorities. If we are successful in

recouping those funds we will promptly notify you. However,

no refund can be issued at the present time.

Our 45 day guarantee is the

equivalent of a return policy in a retail store, and is

clearly stated on our site and in our terms and conditions,

which you accepted when making your purchase with us.

My problem is that when I purchased and accepted the terms of use, I expected the card to have been verified, but it clearly was not. So I need to be refunded for the amount I paid.Desired Settlement: My problem is that when I purchased and accepted the terms of use, I expected the card to have been verified, but it clearly was not. So I need to be refunded for the amount I paid.

Business

Response:

Hi,We worked this out with the customer and sent a refund in the form of a website credit, despite the fact that it was past the 45-day window.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]

Review: I purchased a walmart gift card to use for Christmas gifts and when I went to use the gift card there was a zero balance. I looked up the history and found it had been brought to a zero balance at a sam's club on the other side of the country. I have contacted the company multiple times with no effort for resolution after sending scans of the front and back. My gift card for [redacted] was never received. Both payments show cleared through paypal. Unfortunately I waited past the paypal time frame or a dispute would have been filed. I was under the impression the issues would be resolved by the company. [redacted]-Order #[redacted]

[redacted] Order #[redacted]Desired Settlement: I would love to have the gift cards replaced or store credit to get new gift cards. I cannot accept a paypal refund since closing my accord due to this issue.

Business

Response:

Hi,

After we sent the cards PayPal alerted us to the fact that the account used to pay is unauthorized and may be fraudulent.

Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Yes, I was aware that they put the alert on the account on my account, but the payment was since released back to you. Therefore, you have the money and I still do not have my product.

Transaction Details

[redacted] Express Checkout Payment Sent (Unique Transaction ID [redacted])

Business Name:

Business

Response:

Hi,

If Ms. [redacted] can show a screenshot of the charge then we will be able to issue a refund.

Review: After looking at places to sell a gift card I received for an area of the country I am not going to be in, I found this company online that took this particular card and would exchange it for cash. I filled out the required information, and mailed the card with a $350 value to them via priority mail,so I could track delivery. I was, according to their information on my confirmation reciept supposed to recieve $210, into my [redacted], within 24 hours after recieving the card, and it was validated. I recieved an email from them a day after they had recieved the card stating I need to call them to verify information. A week has passed and all of my attempts at calling them have been futile. I either get put over to a voice mail to leave a message, or remain on hold for further assistance. In those cases after 15 min, I disconnected. I have emailed back to the original email asking me for personal information and told to call customer service. I began this on 8/29/2013 and as of today 9/9/2013 have yet to recieve any response at all. Not very good customer service.Desired Settlement: I would like the $210 that they had told me I could get to the card put into my [redacted] as stated on your invoice. If this cannot be done, I would like my card sent back to me. I really do not think you get to take my card, and not fulfill your part of what you advertise.

Review: Bought four [redacted] gift cards sequentially with in about a two week period. All were advertised as a $25 balance. All were received with a $0 balance. Upon each purchase I was assured this was an isolated occurrence and, CardCash would check validity of remaining stock.

I have received a refund for all purchases, so not looking for damages ... just would like to report the business as unreliable, and very often not able to deliver products as promised. Consumers should avoid purchases unless they are aware of the significant risk of their purchase.Desired Settlement: Warning to other consumers that purchases are of high risk of being worthless. Even though the company does provide refunds, 4 out 4 bad purchases is a significant waste of time to the consumer ... the business does not compensate for wasted time.

Business

Response:

Hi, A refund has been issued.CardCash is a gift card marketplace where millions of sellers can sell their unwanted pre-owned gift cards at a discount. CardCash checks the balance at the time of the listing. Statistically only a very small

Review: On December 9th, I sold CardCash a gift card from [redacted] and [redacted] that holds a value of $250.00. CardCash promised me $210.00 for this product, and I requested payment via paper check. I mailed in the gift card and used USPS certified mail to verify the card had been received by CardCash, which it was. I never received an email regarding the status of payment for the gift card I sold to them, so I went online and it said payment was already mailed to me. I then went online again to check my account and it said that payment would NOT be sent to me and that my order was cancelled. I called and the customer service representative could not explain to me why the order was cancelled and how (or when and IF I can expect a refund). I have not received any emails and my account information has not been updated showing they will mail me back my the gift card I tried selling to them.Desired Settlement: I want the [redacted] and [redacted] $250 gift card I mailed to them to be immediately returned back to me.

Business

Response:

Hi All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, they have been shipped back to you.Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at [redacted] and make sure you include your order number and date in the email.Thanks for your understanding,-CardCash Customer Support

Review: I bought a gift card from cardcash.com and made one purchase with it. There should be $134.79 left, but the card was used by someone else later and I lost all the money. I contacted their customer service, and they didn't help.

Please see the email I sent to them for details.

-------------------------------------------------------------

Hi,

I have been a Cardcash customer for a long time, and have bought a number of gift card. They all worked fine and I was happy. However, last weekend, I was very surprised to find that one Lowes gift card that should still have over $100 in it has no money in it.

I purchased this Lowes gift card from your website on 9/3/215. The order # is 505485. The original balance was $371.25. A copy of the gift card is attached with this email FYI. I only made one purchase with it, which was on 10/12/2014, and the purchasing amount was $236.46. There should be $134.79 left.

With the help of Lowes customer service, we found the transaction history of the card as follows:

Original value: $371.25 (I purchased on 9/3/2015 from your website)

10/12/2015, spent $236.46 at Lowes store #223 (Gaithersburg, MD), remaining value $134.79. I made this purchase.

6/17/2015, spent $44.05 at Lowes store #2801 (Amarillo, TX)

6/21/2015, spent $59.18 at Lowes store #2801 (Amarillo, TX)

6/17/2015, spent $31.56 at Lowes store #2801 (Amarillo, TX)

I live in Gaithersburg, MD. I only made the first purchase. The last 3 purchases made in Texas were made by someone else. Apparently, someone other than me also has the card information and used the card even though it was sold to me.

I remember there was a couple of mistakes when I placed the order #505485. I only purchased one card, but were charged for 3 cards. Although the problem was solved, but that shows there are mistakes in your system. Is that possible that my Lowes card was sold twice by accident?

I am very frustrating and very disappointed with Cardcash. I want my $134.79 back.

Sincerely,

Shuhong LiDesired Settlement: Cashcash should be responsible for the product they sell. Since they only send a paper copy of the gift card, and the real card is still in someone else's place. There is a possibility that they resell the same card twice, considering the mistakes they made before. They once charged me for 3 cards while I only purchased one card. That problem was solved though.

Business

Response:

Hi, Customer received a refund in the form of a website credit on 9/25/15.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] I lost $134.79, but the business (Cardcash) only gave me credit of $121. There is $13.79 shortage. Although it is not perfect, I will accept this resolution. Thank you for your help!

Regards,

Review: I went to get an estimate to sell my gift card. I accidentally hit sell gift card. I then immediately contacted card cash and talked to [redacted] and she said she canceled the sell order and I could use my gift card. I then went to Best Buy to use my gift card and it was declined. I contacted card cash again and spoke to adel. She said the order was never canceled and they already sold my gift card to someone else. She apologized for there mistake and said they would pay me for the gift the amount I was quoted. I agreed to those terms. She said I would recive payment in my bank account 24-48 hours. 10 days later I still have not received anything. Not even a phone call or email back. I have emailed and called then multiple times in those 10 days and still they never responded back to me nor paid me for what they owe me. I do not know what else to do at this point to get my money they owe me. Please help.Desired Settlement: I just want them to pay me what they owe me immediately.

Business

Response:

Hi, Payment was initiated today to the method of payment selected by the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I order a $100 [redacted] gift card from ABC gift cards on June 13, 2013 for $95. I gave the gift card to a friend for their House Warming gift. My friend went to [redacted] to spend the gift and was told that the gift card had no value. He asked them to look into it and they said the gift card was deactivated on July 2 so my friend just threw the card away and after being embarrassed paid for everything himself. Later that day he sent me a text explaining what happened which was also very embarrassing for me. I don't see how a company can scam people out of money and stay in business. I spent $95 trying to save $5 and now I'm out $95. That's ridiculous. Either the person they got the card from kept the numbers for the card and once it was sold used those numbers to order online or one of their own employees did it. Either way, how can a company sell something that can easily be stolen. I'm sure I'm not the only person this has happened to and I'm sure I won't be the last. I'm just the only person willing to stand up to this horrible company and their policies or lack thereof.Desired Settlement: Refund me my money. I would suggest replacing the gift card but it will probably be a dud too.

Business

Response:

Hi,

As is clearly stated on our site, we have a 45-day guarantee on all cards which is a 45 day return policy on all orders placed with us. Upon placing an order all customers agree to our terms and conditions, which state that upon doing business with us customers understand the risks of buying gift cards on the secondary market.

When claims come in after 45 days we try and work with our sellers, to go above our guarantee on behalf of the customers. However, we are often not successful in this.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Worse business. Just boycott. Be sure to tell friends and family about what a horrible company this is. They say that one angry customer tells 10 people. Yeah right. I plan to tell all my family, friends and co-workers. I can not wait until this business goes under. It's only a matter of time. As many unresolved complaints this business has it's a wonder it's still operating. I'll be sure to post my story to [redacted] my blog and [redacted]t. Just a matter of time. I thought the Revdex.com was suppose to shut down companies that scam consumers?

Regards,

Review: Sent my gift cards to them to sell to them overnight mail that was sep 18 2013 haven't heard a thing from them email or ph tried calling them it's automated voice service left them emails I checked my tracking # says it got there on 9/19/2013 in the am I tried logging in my account says my email is invalid so far no good this is not how a company should be run there's no change to my [redacted] acct my gift cards were a total of 900$ I hope soon to hear from someone I have other cards I'd like to have sent them but I'm gettin no response should have new better I'd suggest no one to use this company so far can't get no one on ph or email RIPPPPP OFFFFF.Desired Settlement: My offer was 720$ for my cards I would like that or my cards back

Business

Response:

Hi,

I believe we dealt with and paid the customer. However, I would need an email address associated with the account we have or an order number to make sure about this.

We were updating our inventory and will be doing so again this coming Thursday and Friday as per the message on our site. As such, we were and will be a bit behind in verifying cards.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards, tel:[redacted]

Review: I mailed [redacted] gift cards, which I had won in a sweepstake contest, to Card Cash to sell the cards. I was advised of the amount I would receive when I told them of the cards I was selling. They received my cards on 10/04/14 @ 11:04am. According to their advertisement, after verification of the amount of the cards, payment would be issued within 24 hours. I had to contact them, after tracking the package, to ensure it was received. On the 8th, I finally received a call back (after numerous calls with 1+ hours hold times, unreturned phone calls and unanswered emails) telling me that I would receive a document via email that I would need to complete and show proof of how I won the cards. I sent back everything requested within 30 minutes. I never received payment, so I called and emailed again and finally received a response, six days later, on the 14th. I was asked to send another copy of my drivers license, which I did, and received an email back saying that it had been received and my order would be forwarded to the next department for payment. I have checked my order status and it has been moved to payment and no payment date nor payment have been issued. I called multiple times on the 15th and no one ever answered. I sent an email this morning, advising that if I did not hear from anyone, or receive my payment I would file a complaint with the FTC and Revdex.com; still no response or payment. I sent $1500 in [redacted] gift cards and have not received the agreed payment amount of $1230.Desired Settlement: I would like to receive the agreed upon payment within a timely manner.

Business

Response:

Hi,As per our conversation with the customer we weer unable to accept these cards and they were sent back.

Consumer

Response:

I am rejecting this response because: The company has yet to send my cards back. [redacted] informed me on, Oct 29th, that the cards were sent back and gave me a tracking #. However, the tracking # shows that the package has not left their business. Everytime I call or email I get the run around. I would just like my cards returned with the full amount of $1500 still on them. I'm in the process of filing suit with the U.S. Attorneys office, which could have been avoided had my merchandise been returned as they lied and said it was.

Review: Sent a [redacted] gift card in for approximately 1000.00 dollars around April 23rd. Cash Card's policy states that once they receive the gift card it takes 3-5 business days to deposit the money into your bank account. It has now almost been two months and I still have not received my money. If I am lucky enough for someone to answer the phone the call center reps say the can't give me a time frame because they don't have access to my account.I have waited long enough and would like this resolved.Desired Settlement: I would like the cash value we agreed to when I submitted the card.

Business

Response:

Hi,

I apologize for the delay which was an oversight by one of the managers here. Thank you for letting us know about this and the payment was made into the customer's account on Friday, June 6th.

Review: I sold the company $1000 worth of Walmart Gift Cards (a quantity of 5 $200 denomination cards) for $900

I requested to have the $900 direct deposited to my bank account.

I received an email from [redacted] that a direct deposit form had to be completed

I completed that form and emailed it back to [redacted] G"

I received notification from [redacted]" on June 1st that the form had been received and she would forward my case to the payment department

That was 5 days ago.

I was expecting payment imminently

I have contacted the company in various ways - email to [redacted] phone messages (they do not answer the phone - you remain on hold for several minutes until forced to leave a message - which they do not call back), messages through the company website. The company has not contacted me back and has not paid the $900 due me..Desired Settlement: I would either like my gift cards back or the $900 due me.

Business

Response:

Hi,

I apologize for the delay. The customer was paid on 6/10.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I sold a gift card to the company in question. The order number is: [redacted]. I checked the status of the order online and it states that the order is under review. They are awaiting the "verification" of the gift card funds. However, it also states that, "the verification process can take 1-2 business days". When I submitted the gift card for sale I noticed that the website also states the following: "Payments are generally issued on the next business day of receiving your gift cards." I submitted my gift card electronically. I placed that order on September 17, 2013 and it is now September 24, 2013. It is now 5 business days later. Naturally, I believe that this is poor service on behalf of this company. Please help me rectify this immediately.Desired Settlement: I would like to see this issue resolved promptly and an apology.

Business

Response:

We experienced a glitch with some of the electronic codes coming in. We could have told this to the customer if they would have contacted us.

We have since upgraded the glitch and sent a check to the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

did contact CardCash and this is the response I received on September 25, 2013:

[redacted],Thank you for contacting the CardCash team. Your order has arrived and has been processed.A check was sent to you earlier today.If there is anything else we can help you with, please don't hesitate to reply to this email.Regards,

[redacted] Customer Service

There is no mention of a "glitch". On September 30, 2013 I received an e-mail stating that the card had been verified and the check had been mailed. Why did I receive this e-mail 5 days after the customer service rep told me that a check was "sent to you earlier today?" It doesn't make any sense. It is now October 3, 2013 and the check still has not arrived.

Business

Response:

Hi,

Our customer service reps are trained to check an order status and see when it was paid. What happened is that we later discovered a glitch and updated the small number of payments that didn't go out.

We process thousands of payments on a weekly basis and glitches do crop up from time to time. Once we find them we take care of those who are supposed to be paid.

Review: I sold two of my [redacted] gift cards on September 10, 2013 valued at $200.00 each. I agreed with their offer of $370.00 for both of them; however, they have yet to keep their promise with issuing the check payment the next business day, which would have been on September 11, 2013. Furthermore, I checked on the balances of the gift cards on September 12, 2013 and noticed they have both already been redeemed, leaving the remaining balance of the gift cards at $0.00. It has now been one week and I have called, left messages, and emailed with no response. I have conducted business with them before and this is the first instance of a negative experience.Desired Settlement: To honor the pay out of $370.00 as agreed on Card Cash's website.

Business

Response:

We have sent a check to the customer and have told him as much.

We were updating our inventory which slowed payments for a couple of days but this was taken care of.

Review: I purchased a [redacted] gift card from cardcash.com's new website. On the site it did not specify that the card could not be used for fuel. I received the physical card yesterday and noticed that the card says it’s not good for fuel purchases. I did not use the card and wanted to return it. The company claims that since they offer a [redacted] fuel card as a separate product it's clear that a [redacted] gift card is not good for fuel purchases even though they imply that it does work for fuel. (See #1 below) They have refused to either refund or exchange the gift card for a fuel option even though both cards have the same price on their website.

My contentions are:

1. The website indicates that it can be used for fuel. I quote from the site, "Whether you want to save money filling up the car or simply are stocking up on snacks, this card is a must-have item." (https://www.cardcash.com/buy-gift-cards/discount-speedway-cards/)

2. There is no guarantee that a customer will even see the other product as an option given that it is an entirely different URL.

3. A reasonable person would assume that a [redacted] fuel card is only good for fuel and that a [redacted] gift card is good for any [redacted] purchase including fuel.

4. Specifically, there is nothing on the purchase page of the [redacted] gift card that would indicate it's not good for fuel purchases.Desired Settlement: I would like to return the un-used gift card and be refunded the $96 I spent for it.

Business

Response:

I don't see why we would have a problem accepting this return. Please return it and we will issue a full refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.