CardCash.com

Review: I sent in a gift card to Card Cash over a month ago for payment, but I have still not received payment. The company claims they have sent out the check, but I never received it. They say the check was returned to them and they are holding onto the check. Whenever I talk to a representative over the phone or through email they are totally unhelpful and tell me they do not know where the check is. I have been told the check is in "file" but no one knows where that file is. I have told them to instead void the check and pay me through paypal to expedite this whole process. They say they can not due this, supposedly there is some law against changing payment from check to paypal that cannot be broken. They claim they could not have delivered the check because of an "insufficient address." They have the correct address on file and I can assure you this address is more than sufficient. So I do not see the problem. The hundreds of other pieces of mail I receive are never lost. I find it very hard to believe that this one piece of mail was lost. I believe that the check was never sent and that instead the company is playing games with me.Desired Settlement: I would like to be paid immediately. Card Cash can send the check to my address on file or they can call me at the home telephone number they have on file to discuss payment. At this point I would prefer to be paid through paypal due to my long wait time. They can contact me at my home telephone number for my paypal address.

Business

Response:

Hi,Our records show the check has already been cashed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] Card Cash eventually did send me the check, but I want to note that the check was only received and ISSUED after the original complaint Business Bureau complaint was filed. Without this complaint being filed with the Revdex.com I highly doubt I would have ever received the check. It was not a pleasure working with Card Cash and I will NOT do it in the future. My issue is resolved and I consider this matter closed.

Review: I purchased a [redacted] for $42.75 valued at $50 gift card#[redacted] order#[redacted] 19 Sep 14, according to [redacted] manager [redacted] the card only had $6.59. The manager and I called the 1877# pulled up the transaction history: Activated on 12/06/2010 $50, used on 08/2011 in Butler PA for $43.41. I didn't purchase the card until 09/19/2014. I went to cash card website and sent an email to: infocardcash.com , waited and no response. Tried to call cash card at 1800-277-4214 found out it isn’t a working number. Then I notice that it was ABC gift card on my purchase receipt so I email them, waited and no response. Then I called on 2/26/15 spoke to [redacted] she filed a claim and said wait 3-5 days. Received no answer so I called again on 3/9/15. [redacted] said that I should have received an email exampling the issue I told her I didn’t. Check my email address and she said she didn’t see any email that was received from me. Come to find out they had my old email address on record from cash card, but I update my email on ABC gift card because that was the last one I ordered from. [redacted] told me about the 45 days policy: she said that I had to use the card within 45 days of purchase in order to get fully reimburse. I told her that either way the card only had $6.59 from the start even before I purchase it. She said she could only give me a $5 credit. I asked to speak with a manager: [redacted] said that I had to notify them about the card 45 days after I notice the problem 45 days from 01/24/2015 why did I wait so long she asked? I told her I tried to call and sent 2 emails. I told her I understand but the fact is that I was sold a card for $42.75 for a $50 value and only received $6.59. I asked her don’t you guys check the balance on the card before selling it to someone she said it slipped buy them. So I told her that I was supposed to pay for their action and get ripped off. She said that’s the 45 days policy.

Business

Response:

Hi,We were able to make an exception for this customer and issue a website credit for the invalid card.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

My Name is [redacted]ID [redacted]Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted], I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15. I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an emailOrder#[redacted], I was told that I would receive a refund. I filed a claim with The Revdex.com. I am still waiting on my credit to my account or refund. Email received from them:Your request (#[redacted]) has been solved. To reopen this request, reply to this email.

Regards,

[redacted]

Business

Response:

Hi,As per our agreement we are sending a website credit for the amount of the purchase. Here is the credit once again: [redacted]Enter the code at checkout. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted]

Review: I mailed a $250 [redacted] gift card to card cash. In exchange they were to give me a $210.60 [redacted] gift card. My order number is [redacted]. I mailed them the card on December 29, 2014 and I never heard from them. After calling them multiple times with no responses and I emailed them for two weeks with no responses I finally got customer service on the phone after being on hold one hour and 14 minutes. I was then told they would email me a form I needed to fill out in order to get my card. That form asked me for my Social Security number a copy of my drivers license and bank account numbers and routing numbers. After looking online for reviews about card cash, I noticed many many people who said it was a scam and that they received stolen cards or no cards at all and were never paid for their cards. I feel they are operating a fraudulent business that needs to be investigated.Desired Settlement: I would like them to send me my [redacted] gift card back or send me my [redacted] card with out me giving them my personal information.

Business

Response:

This has been paid as of 1/22.

Consumer

Response:

I am rejecting this response because:

I contacted this business everyday for over a month trying to get a response and was given the run around, never called back, etc. They only started backpedaling after I told them that all of my research about their company online repeatedly consisted of people with similar complaints and felt the business was a scam. They immediately got my funds headed my way once I mentioned contacting the state of New Jersey and the Revdex.com.

Review: I bought gift cards that I tried to use the next day after I received them and was told by the store that they contained ZERO BALANCES! The total amount was in excess of $1000 dollars, their website boasts that if you spend over 1000 in gift cards you get an additional 2-3% off...which they did not honor. After trying to email many times and getting no responses, I also tried phone calls to customer service at all hours of the day, twice kept my phone on hold for 4 HOURS EACH PHONE CALL, and when I got to be next in line, they disconnected me!! (both times!)Desired Settlement: the entire point of my purchase from card cash was to save our family money, in order for that to be the outcome, I would need compensated for the fact I had to pay full price for the purchase I intended to buy (flooring from [redacted]) We were going to save a total of $88 dollars, (plus an additional 2-3% that they claim in their Card Cash Faqs page when you buy in bulk (which we qualify for because we bought in excess of $1000 in gift cards) Out of $1011.28 spent in gift cards, $600 worth of cards were actually a $0 balance, so to be fair we want our $600 back, PLUS the $88 we were supposed to save by buying your discount cards, and the additional $2-3% that is also advertised on their website for the bulk purchase we made since we spend $1,011.28 and clearly qualify for bulk purchase. We feel this is only fair due to what we've had to go through over the last 5 days of frustration in dealing with a company full of promises that delivers on none of them!

Business

Response:

I'm not sure if my first response went through. We tried to contact the customer right after the order was placed but we were unsuccessful.The customer was refunded through PayPal at the beginning of the month.

Review: they sold me a gift card that had a zero balance but was supposed to have $75.23 balance.Desired Settlement: please refund total purchase amount immediately

Business

Response:

Hi,I apologize for the issue and the delay. This was sent to our claims department and I will follow up with them to make sure the refund is made.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I signed up for cardcash in order to sell a couple of gift cards I had that I wasn't going to use. Card cash provides an automated appraisal system which tells you how much money you will receive for the cards depending on the payment method you select. I selected receiving a check because it was the only option for submitting the gift cards electronically and I thought it would be the quickest turn around. After providing cardcash with the card numbers and pin numbers I was received an email confirming the amounts and that "Your payment will be issued on the next business day." Four(!!!) days later I was contacted by a cardcash rep asking me to provide my [redacted] information to change the payment method from check to [redacted], and furthermore requested that I provide them with a form that shows personal information such as my bank account and a copy of my drivers license.

Cardcash is running a bait and switch operation where they take and store your gift card information under the false pretense that you will get paid as the system implies within the time stated, only to call you later and reveal that all of that was a lie. They now have full access to my gift cards so there's no way for me to prevent them from reselling them if they so wish to.Desired Settlement: I would like cardcash to send me a check for the original amount quoted by their website immediately. If this is not possible I would be happy to mail in my gift cards (even though one is electronic) but I expect to receive at least 85% in payment for the card value instead of the currently quoted 77%.

Business

Response:

Hi,Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.[redacted]

Business

Response:

Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.

Regards,

Review: I have recently tried selling my gift card to abcgiftcards and I was very pleased to hear that my funds would be deposited within 1-2 days. it has now been over a week and I absolutely need that money they owe me so I can get gas and back and forth to work. I am 18 years old and and taking care of my cancer stricken mother. needless to say we are VERY low on fundage. I have received multiple emails about how my card was approved and that they were going to deposit my funds in 1-2 days. all I can hope for is if you could help me recover my losses and just get back to taking care of my family. this is not customer service. I have worked in foodservice and attended culinary school so I know customer service, and I have seen not one drop of it from this company. and they claim to have an accredited rating from the Revdex.com (you guys) and to be perfectly honest, and with all due respect it gives you a bad name. and I KNOW that you do your utmost to keep a good name in the business world. so of all people I hope you understand my distress. thank you all for your time taken to help me and my family in extension. My very best, [redacted].Desired Settlement: all that I really want is to get the money I was promised and maybe.. just maybe an apology.... but first and foremost in my life is taking care of my family. and with the money owed I could have been working all last week and been winning bread for the family. but im simply stuck because I belive that they are trying to take advantage of an 18 year old young man. and I simply wont stand for it. once again thanks for everything, [redacted].

Business

Response:

We attempted to make the $25.50 payment a number of times but it bounced back to us as the numbers input into our system were incorrect. I apologize for the delay and I believe this was told to the customer.

Review: I sold a $20 gift card online. They sent me a check for $15 and it was returned to my bank unpaid and now has cost me $60Desired Settlement: All return fees and overdraft fees caused by this bad check totaling $60.87 including the original $15

Business

Response:

Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have ordered 3 or 4 Charleston's Restaurant cards from ABC/Cardcash and none of them work - no value. I have repeatedly asked for refunds and have received no Response. All are for $100.00 each. I also have the same issue with a $100.00 Red Lobster card which doesn't have value. All were purchased at a face face value of $100.00.

Charleston's: [redacted]Desired Settlement: Refund my purchase price (less my buyers discount).

Business

Response:

Hi,We received these claims way passed our 45 day guarantee period. To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this period. This buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support

Review: I went to ABC Gift Cards to sell a gift card in August 2015. The company validated the gift card and I was told to mail the card. I mailed the card and have not been paid the amount agreed upon. I have emailed ABC repeatedly and have not received payment. The response I get is that payment will be received shortly and that was 10/23/15. Below is som

##- Please type your reply above this line -##

You may reply to this email to further update the ticket.

Tara (CardCash)

Oct 23, 9:51 AM

Hello,

Thank you for your cooperation.

Your order will be processed shortly.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

Tara

Customer Support

800 Cash-214

Cswnswlil

Oct 23, 8:56 AM

Please use paypal

Sent from my iPhone

Tara (CardCash)

Oct 23, 8:26 AM

Hello,

Your order is processing for payment.

I do see that you selected to get paid with Amazon.

Unfortunately,we are no longer generating Amazon payments.

Please let me know how you would like to get paid.

Your options are :PayPal,Direct Deposit or Check.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

Tara

Customer Support

800 Cash-214

Cswnswlil

Oct 22, 10:13 PM

It's been over 2 months and I am still waiting for this order to be processed and receive my payment. Please process immediately

Norma

Sent from my iPhone

[redacted] (CardCash)

Sep 29, 2:50 PM

Hi Norma,

Thank you for contacting Card Cash customer care.

We’re on the last stages of processing this transaction, and once completed we will then issue the payment to your account.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Best Regards,

Customer Support CardCash/ABC GiftCardspayment. After processing comes Payment Initiated and the finally Paid.

Business

Response:

Hi, The payment was sent to the seller on 11/27, to the email address on file.

Review: I bought 4 [redacted] gift eCard of $50 from cardcash.com on 7/3/2015. Cardcash.com only send me 1 gift card of $25 and other 3 gift card of $10 is missing. They also refuse refund money back to my [redacted] account.Desired Settlement: Cardcash.com should do something for the missing item I bought. Customer service is total failure.

Business

Response:

Hi,A credit card dispute was placed on this. It seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund.

Review: I contacted [redacted] at [redacted] on 9/28/2015 regarding the below issue, and still have not received any response at all.

I am having multiple issues with the [redacted] gift cards I recently purchased. I am suspecting some sort of scam or maybe stolen cards that have been sold to me, I am requesting a full refund for those and hope you will take proper measure towards the seller(s) of such items that make the gift card marketplace a non-safe environment. [redacted] Card from this order [redacted] stated to have a value of $25 shows a value of $0.

[redacted] Card from order [redacted] stated to have a value of $100 ending in [redacted] seems not to have been even activated yet.

[redacted] Card from order [redacted] stated to have a value of $250 ending in [redacted] seems not to have been activated yet.Desired Settlement: As per the 45 day card balance guarantee on their website, the business should refund me for those gift cards. IT should also seek to identify and penalize the seller(s) of such fake, or stolen, gift cards.

Business

Response:

Thank you for getting these to us. We will be researching and processing a refund for the cards that have issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I bought a gift card via their website in March, but in the credit card statement shows I was charged additional $10.50 fee for this transaction. My credit card company said it was the way the retailer keyed the purchase in. They incorrectly submitted the transaction as cash advance instead of merchandise, that was the reason I was charged fee.

This company is very hard to reach. I had to waited over 30 min to have an agent to talk to me on the phone. This agent admitted their billing mistake and said they will refund the $10.50 and contact me through email. However, it has been 10 days, no one has contacted me and no refund either. Today is Friday, I just tried to call them again at 2pm EST, but the phone message said I called after their business hours. It's obviously they are avoid to be contacted by customers. I checked the other customers online, it seems they have the same problem going on with Cardcash.Desired Settlement: Refund the $10.50 fee I was charged due to Casdcash.com billing mistake.

Business

Response:

This was a mistake made by our credit card processor. Thank you for getting me the information; I will forward it to them to refund the charge.If there was any interest charged contact your credit card company once the refund is posted and they will take care of that for you.

Review: I purchased (2) $100 [redacted] gift cards 4/17/15 went online to use them, both are invalid.

cardcash.com said they will refund the purchase, it's been 10 days, no refund.Desired Settlement: credit my discover

Business

Response:

I apologize for the issue. I sent it to our claims department who will be issuing the refund for the customer.

Review: Order placed one month ago and never received. I have sent three separate emails and never received one reply. I have tried to call but have hours of wait time only to be disconnected. Gift cards never received and very poor customer service. I live in subdivision with no problems and low crime so very little chance of delivery issues. I would like to be reimbursed for my order.Desired Settlement: Order information is below;Order InformationOrder # [redacted]Order Status: Shipped Your cards were emailed to the email address you providedPayment Method: Paypal Payment Status: Shipped Shipping Address: [redacted] Delivery Method: USPS First Class shipping_usps (with Delivery Confirmation) Please allow 2-5 days for your package to arriveDelivery Email Address: [redacted] Qty.ProductsFace ValuePercentageYou Paid1 [redacted] $9.38 7.00 % $8.72 2 [redacted] $15.00 7.00 % $13.95 3 [redacted] $20.27 7.00 % $18.85 Coupon Amount: - $2.08Total: $39.45

Business

Response:

We spoke with the customer earlier today and we are working on resolving the issue. We sent the gift card numbers to the customer-if he is unsuccessful in using those then we would be happy to offer a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Ive dealt with this company at least few times with no problems. A recent order has been a real headache. I ordered 5 [redacted] gift cards, with e delivery. They delivered 4 cards, 3 worked worked fine,, the 4th card had a $0 balance, they never delivered 5th card at all. I have contacted there customer service and legal depts on several occaisions. I have received no refund on the $0 balance card under there 45 day guarantee policy, and they never delivered or refunded money on the 5th card. I'm fed up after weeks of this going on, I was told 3 to 5 business days, its been at least 3 weeks.Desired Settlement: At a minimum, the $20 refund. ALthough if they want me to use them again, I would sweeten up some, for wasting a ton of my time.

Business

Response:

I do apologize for the delay. We will be refunding the customer and apologize for this issue.

Consumer

Response:

I am rejecting this response because:

Review: I purchased $240 worth of gift cards from cardcash.com--$200 to Old Navy and $40 to Urban Outfitters (UO). My order # was [redacted]. The UO card was received with a ZERO ($0) balance. The company has not responded to my two emails. They also have not picked up the phone the two times that I called and waited on hold.Desired Settlement: Given cardcash.com's refusal to respond to me and the numerous complaints on this site, this seems to be not only a breach of contract but also a breach of the implied covenant of good faith and fair dealing. As such the company should be required to not only issue a refund but also honor the benefit of the bargain I would have received had cardcash.com performed as they contracted to. As a replacement card costs $40, that is the desired and expected amount that I should receive.

Business

Response:

Hi,

We apologize for the inconvenience.Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee.

Please send a scan or picture of the front and back of your card to [email protected] and they will begin looking into this promptly.

I apologize for the delay in responding as we are a bit backed up due to the post-holiday rush of people selling us gift cards.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I already sent those pictures this morning to [email protected] and have not received a response. I am attaching them again.

Regards,

Business

Response:

Hi,

The customer was refunded as per our 45 day guarantee. All claims are handled in the order they came in which is why the customer's claim wasn't resolved the day he sent it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will accept this response when the charge actually posts to my card.

Business

Response:

Hi,

As per our records the refund was made onto the customer's Mastercard ending in [redacted] on January 8th.

Please make sure it showed up.

Review: I purchased a re-sale [redacted] card. The card, valued at $100 was purchased for $87.74. Due to extenuating circumstances, I was not able to attempt to use the card for 4 months (approx. 120 days). When I attempted to use the card, [redacted] informed me that the card had been "frozen" because it was purchased with fraudulent credit cards. They informed me that CardCash had been apprised of this situation, yet CardCash sold me the card anyway. CardCash refuses to refund my monies, issue a full credit or other possible solution, with the exception of a $5 gift certificate.Desired Settlement: I would like one of the following: Full refund of the monies spent, valid [redacted] card of equal value ($100) or credit with their company for the full amount I gave them for the card ($87.74). Although I understand their 45 day guarantee, I feel that they sold me the card fraudulently since they knew of the issues, but took the risk that I would not complain in time, and therefore keep my funds.

Business

Response:

Hi,When we receive a gift card we verify it and make sure the full balance is there.Once we know it has the balance it is uploaded to our site.We have the 45-day window since is a secondary gift card market and we are aware that from when the card is uploaded unfortunately, once in awhile something can happen.We apologize for the inconvenience this may have caused you.

Review: I sent 4 gift cards to Card Cash because they extended me an offer to purchase my cards. After receiving my cards, card cash asked me for further details on how I acquired the gift cards and for my drivers license. Since the gift cards I was selling to Card Cash were not a gift and had previously been purchased from a 3rd party web site, Card Cash stated that this violated their terms of use and cancelled their offer to purchase my cards. I received an e-mail from a representative on January 19th stating that they would be mailing the cards back to me. The cards are worth a total of $2,000.00. Today is 2/3/2016 and I have not yet received the cards nor have I received a tracking number. Card Cash confirms that the cards have not shipped out to me yet. 15 days have passed since they cancelled the purchase of my cards and they have yet to ship them back to me. I have talked to 3 different representatives on 1/25/2016, 1/29/2016, and 2/3/2016. None of them have been able to provide any resolution other than to tell me that in a large facility it takes time to find and ship gift cards. WHAT??? If I purchase a gift card from them they promise to ship in 1-2 business days. Why would it take more than 15 days to return my cards. I find it unlikely that Card Cash ever intends to pay me anything for these gift cards and they are attempting to walk off scott free with my $2,000.00. I wish I would have read other complaints about Card Cash before starting this transaction. I don't really know what to do at this point because Card Cash won't do anything for me other than make excuses and give me the run around.Desired Settlement: My 1st desired outcome would be that Card Cash pays me the originally agreed upon price for my gift cards. There was absolutely nothing wrong with the gift cards and I did not purchase them fraudulently, so why would Card Cash purchase them from me in the first place.

Since they say my previous purchase of the gift cards does not meet their terms of use, my 2nd desired outcome would be that Card Cash makes me a reasonable lower offer for the purchase of the gift cards since they seem to have issue with how I acquired them in the first place (3rd party website).

My 3rd and least desired but acceptable outcome would be that Card Cash returns my cards to me in expedient fashion (within the next week) with all balances intact.

Business

Response:

Hi, All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, but they have to be retrieved and mailed back to you. In a large facility, this can take several days. Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at [redacted] and make sure you include your order number and date in the email. Thanks for your understanding, -CardCash Customer Support

Ordered a printable gift card per my on-line cashcard account. After the 5th day of not receiving the printable card---and two phone calls, cardcash canceled the order. They asked that I re-purchase the card as there was some internal problems. However, I had ordered the first card through one of their promotions (an additional 4% off your total order)---but was told I wouldn't receive that discount because the promo had ended. What an odd way of doing business. Sounds like poor management.