CardCash.com

Review: I signed up for cardcash in order to sell a couple of gift cards I had that I wasn't going to use. Card cash provides an automated appraisal system which tells you how much money you will receive for the cards depending on the payment method you select. I selected receiving a check because it was the only option for submitting the gift cards electronically and I thought it would be the quickest turn around. After providing cardcash with the card numbers and pin numbers I was received an email confirming the amounts and that "Your payment will be issued on the next business day." Four(!!!) days later I was contacted by a cardcash rep asking me to provide my [redacted] information to change the payment method from check to [redacted], and furthermore requested that I provide them with a form that shows personal information such as my bank account and a copy of my drivers license.

Cardcash is running a bait and switch operation where they take and store your gift card information under the false pretense that you will get paid as the system implies within the time stated, only to call you later and reveal that all of that was a lie. They now have full access to my gift cards so there's no way for me to prevent them from reselling them if they so wish to.Desired Settlement: I would like cardcash to send me a check for the original amount quoted by their website immediately. If this is not possible I would be happy to mail in my gift cards (even though one is electronic) but I expect to receive at least 85% in payment for the card value instead of the currently quoted 77%.

Business

Response:

Hi,Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.[redacted]

Business

Response:

Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.

Regards,

Review: I bought gift cards that I tried to use the next day after I received them and was told by the store that they contained ZERO BALANCES! The total amount was in excess of $1000 dollars, their website boasts that if you spend over 1000 in gift cards you get an additional 2-3% off...which they did not honor. After trying to email many times and getting no responses, I also tried phone calls to customer service at all hours of the day, twice kept my phone on hold for 4 HOURS EACH PHONE CALL, and when I got to be next in line, they disconnected me!! (both times!)Desired Settlement: the entire point of my purchase from card cash was to save our family money, in order for that to be the outcome, I would need compensated for the fact I had to pay full price for the purchase I intended to buy (flooring from [redacted]) We were going to save a total of $88 dollars, (plus an additional 2-3% that they claim in their Card Cash Faqs page when you buy in bulk (which we qualify for because we bought in excess of $1000 in gift cards) Out of $1011.28 spent in gift cards, $600 worth of cards were actually a $0 balance, so to be fair we want our $600 back, PLUS the $88 we were supposed to save by buying your discount cards, and the additional $2-3% that is also advertised on their website for the bulk purchase we made since we spend $1,011.28 and clearly qualify for bulk purchase. We feel this is only fair due to what we've had to go through over the last 5 days of frustration in dealing with a company full of promises that delivers on none of them!

Business

Response:

I'm not sure if my first response went through. We tried to contact the customer right after the order was placed but we were unsuccessful.The customer was refunded through PayPal at the beginning of the month.

Review: I mailed a $250 [redacted] gift card to card cash. In exchange they were to give me a $210.60 [redacted] gift card. My order number is [redacted]. I mailed them the card on December 29, 2014 and I never heard from them. After calling them multiple times with no responses and I emailed them for two weeks with no responses I finally got customer service on the phone after being on hold one hour and 14 minutes. I was then told they would email me a form I needed to fill out in order to get my card. That form asked me for my Social Security number a copy of my drivers license and bank account numbers and routing numbers. After looking online for reviews about card cash, I noticed many many people who said it was a scam and that they received stolen cards or no cards at all and were never paid for their cards. I feel they are operating a fraudulent business that needs to be investigated.Desired Settlement: I would like them to send me my [redacted] gift card back or send me my [redacted] card with out me giving them my personal information.

Business

Response:

This has been paid as of 1/22.

Consumer

Response:

I am rejecting this response because:

I contacted this business everyday for over a month trying to get a response and was given the run around, never called back, etc. They only started backpedaling after I told them that all of my research about their company online repeatedly consisted of people with similar complaints and felt the business was a scam. They immediately got my funds headed my way once I mentioned contacting the state of New Jersey and the Revdex.com.

Review: I purchased a gift card from cardcash and the "purchase" transaction was run as a cash advance. Even though the gift card was paid in full, I was charged a cash advance fee as well as monthly interest cash advance fees. I tried calling but after 30 minutes waiting to speak to customer service, I hung up. So I submitted an email via their website 20 days ago. Since my original email 20 days ago, I have received several emails assuring me that "someone from [redacted] will contact me because they are not the ones who process the credits". I was told by my credit card company that these monthly interest fees for the cash advance will continue. This is unacceptable. I have emailed them several times asking for someone to call me so we can resolve the issue. I have not yet received a call.Desired Settlement: I not only want to be credit back for the cash advances fees and interest, but I want the original cash advance transaction reversed and re-ran as a "purchase" so I will not incur further cash advance interest fees. I want a letter in writing stating that this was processed and there will be no further cash advance interest fees.

Business

Response:

Hi,I apologize for the issue caused by our credit card processor. All of these situations were forwarded to [redacted] who has been taking care of the issues and refunding them.If there is an additional interest charge just call your credit card company, explain the situation and they will wipe off the charge.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] has not yet credited anything back to my card. Nor have they contacted me about processing a refund as you said they would. This is NOT the fault of my credit card company. They say that they can do nothing to reverse the transaction that you processed incorrectly. I need someone from card cash (not [redacted]) today to contact me to reverse the transaction error and re-process correctly.

Regards,

Business

Response:

Hi,We sent this to [redacted] who assured us they would take care of this. Please confirm that it was done as this should have been taken care of by now.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Neither [redacted] nor the business has contacted me about a refund and my card was charged yet again for another cash advance fee. At this point, my card has been charged more than the value of the gift card itself. Please call me at [redacted] to discuss refund since nothing has been done on behalf of [redacted].

Regards,

Business

Response:

Hi,[redacted] has assured us that this has been taken care of. There is no way for me to check the veracity of their assurance aside from having a confirmation from the customer.Has the refund hit the customer's account?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $42 original purchase equals zero. This means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $42 plus fees. This means I am going to end up paying almost $100 for a $50 giftcard. If [redacted] would reverse the transaction, this is the only way to fix.

Regards,

Business

Response:

Hi,All the information was sent to [redacted] who has promised us that they are refunding all such customers who had this issue.Jeremy

Review: I never receive the two [redacted] that I ordered for digital delivery.

I tried to communicate via email support and calling the support number but no one responded on

both. I went ahead to dispute the transaction on Paypal after a week, apparently Paypal does not cover it.

I was told by Paypal that its was being shipped via USPS with a 0000 tracking number which does not exist. My order was for digital delivery via email. I was contacted via email by Card cash after I tried to dispute on Paypal. I didn't get any reply after I wrote back. Its already been a week . I purchased the cards on July 12,2015.Desired Settlement: I would like to get a refund or the delivery of the product I purchased.

Business

Response:

Review: On 8/9/15, I submitted 3 sell orders with the business. On 8/10/15, I mailed the gift cards and a copy of the sell orders to the [redacted] address via USPS, as per instructions. Receipt of the amazon.com gift cards I requested in the sell order was expected in a reasonably timely manner, as the sell order indicates that the payment would be issued within 24 hours of receipt / validation. On 10/21/15, I emailed the business to obtain a status on the order, as I have not yet received the amazon.com gift cards. There have been communications back and forth, with only their acknowledgement that they have not yet received the cards and their continued requests for information that I have provided in 3 of those 5 emails, inclusive of the cards, sell orders, and receipts for tracking / mailing. When I used my copies of the gift cards, I confirmed that at least 1 card had a had a reduced balance from when I mailed the card. This tells me that the cards have been received by the business and redistributed to others, or that the mail has been tampered with after I fulfilled my obligation to the business. The most recent email I received from them was on 11/5/15, whereby they requested information about the cards (i.e., physical gift cards or ecards), which has already been provided to them in a previous message.

I have made a good faith effort in this transaction with the business, to which the business has not completed their obligation to me as their customer to provide me with my payment or resolve the issue I have raised within a timely manner.Desired Settlement: Expected payment in the form of amazon.com gift cards, as outlined in the 3 sell orders in a timely fashion.

Business

Response:

Hi, Payment is being sent to the customer for all three orders via the payment method the customer selected.

Review: I sold a $20 gift card online. They sent me a check for $15 and it was returned to my bank unpaid and now has cost me $60Desired Settlement: All return fees and overdraft fees caused by this bad check totaling $60.87 including the original $15

Business

Response:

Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Ive dealt with this company at least few times with no problems. A recent order has been a real headache. I ordered 5 [redacted] gift cards, with e delivery. They delivered 4 cards, 3 worked worked fine,, the 4th card had a $0 balance, they never delivered 5th card at all. I have contacted there customer service and legal depts on several occaisions. I have received no refund on the $0 balance card under there 45 day guarantee policy, and they never delivered or refunded money on the 5th card. I'm fed up after weeks of this going on, I was told 3 to 5 business days, its been at least 3 weeks.Desired Settlement: At a minimum, the $20 refund. ALthough if they want me to use them again, I would sweeten up some, for wasting a ton of my time.

Business

Response:

I do apologize for the delay. We will be refunding the customer and apologize for this issue.

Consumer

Response:

I am rejecting this response because:

Review: Order placed one month ago and never received. I have sent three separate emails and never received one reply. I have tried to call but have hours of wait time only to be disconnected. Gift cards never received and very poor customer service. I live in subdivision with no problems and low crime so very little chance of delivery issues. I would like to be reimbursed for my order.Desired Settlement: Order information is below;Order InformationOrder # [redacted]Order Status: Shipped Your cards were emailed to the email address you providedPayment Method: Paypal Payment Status: Shipped Shipping Address: [redacted] Delivery Method: USPS First Class shipping_usps (with Delivery Confirmation) Please allow 2-5 days for your package to arriveDelivery Email Address: [redacted] Qty.ProductsFace ValuePercentageYou Paid1 [redacted] $9.38 7.00 % $8.72 2 [redacted] $15.00 7.00 % $13.95 3 [redacted] $20.27 7.00 % $18.85 Coupon Amount: - $2.08Total: $39.45

Business

Response:

We spoke with the customer earlier today and we are working on resolving the issue. We sent the gift card numbers to the customer-if he is unsuccessful in using those then we would be happy to offer a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I contacted [redacted] at [redacted] on 9/28/2015 regarding the below issue, and still have not received any response at all.

I am having multiple issues with the [redacted] gift cards I recently purchased. I am suspecting some sort of scam or maybe stolen cards that have been sold to me, I am requesting a full refund for those and hope you will take proper measure towards the seller(s) of such items that make the gift card marketplace a non-safe environment. [redacted] Card from this order [redacted] stated to have a value of $25 shows a value of $0.

[redacted] Card from order [redacted] stated to have a value of $100 ending in [redacted] seems not to have been even activated yet.

[redacted] Card from order [redacted] stated to have a value of $250 ending in [redacted] seems not to have been activated yet.Desired Settlement: As per the 45 day card balance guarantee on their website, the business should refund me for those gift cards. IT should also seek to identify and penalize the seller(s) of such fake, or stolen, gift cards.

Business

Response:

Thank you for getting these to us. We will be researching and processing a refund for the cards that have issues.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I have recently tried selling my gift card to abcgiftcards and I was very pleased to hear that my funds would be deposited within 1-2 days. it has now been over a week and I absolutely need that money they owe me so I can get gas and back and forth to work. I am 18 years old and and taking care of my cancer stricken mother. needless to say we are VERY low on fundage. I have received multiple emails about how my card was approved and that they were going to deposit my funds in 1-2 days. all I can hope for is if you could help me recover my losses and just get back to taking care of my family. this is not customer service. I have worked in foodservice and attended culinary school so I know customer service, and I have seen not one drop of it from this company. and they claim to have an accredited rating from the Revdex.com (you guys) and to be perfectly honest, and with all due respect it gives you a bad name. and I KNOW that you do your utmost to keep a good name in the business world. so of all people I hope you understand my distress. thank you all for your time taken to help me and my family in extension. My very best, [redacted].Desired Settlement: all that I really want is to get the money I was promised and maybe.. just maybe an apology.... but first and foremost in my life is taking care of my family. and with the money owed I could have been working all last week and been winning bread for the family. but im simply stuck because I belive that they are trying to take advantage of an 18 year old young man. and I simply wont stand for it. once again thanks for everything, [redacted].

Business

Response:

We attempted to make the $25.50 payment a number of times but it bounced back to us as the numbers input into our system were incorrect. I apologize for the delay and I believe this was told to the customer.

Review: I purchased $240 worth of gift cards from cardcash.com--$200 to Old Navy and $40 to Urban Outfitters (UO). My order # was [redacted]. The UO card was received with a ZERO ($0) balance. The company has not responded to my two emails. They also have not picked up the phone the two times that I called and waited on hold.Desired Settlement: Given cardcash.com's refusal to respond to me and the numerous complaints on this site, this seems to be not only a breach of contract but also a breach of the implied covenant of good faith and fair dealing. As such the company should be required to not only issue a refund but also honor the benefit of the bargain I would have received had cardcash.com performed as they contracted to. As a replacement card costs $40, that is the desired and expected amount that I should receive.

Business

Response:

Hi,

We apologize for the inconvenience.Despite our thorough verification process some bad cards can occasionally slip through our system, and we stand behind our 45-day guarantee.

Please send a scan or picture of the front and back of your card to [email protected] and they will begin looking into this promptly.

I apologize for the delay in responding as we are a bit backed up due to the post-holiday rush of people selling us gift cards.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I already sent those pictures this morning to [email protected] and have not received a response. I am attaching them again.

Regards,

Business

Response:

Hi,

The customer was refunded as per our 45 day guarantee. All claims are handled in the order they came in which is why the customer's claim wasn't resolved the day he sent it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will accept this response when the charge actually posts to my card.

Business

Response:

Hi,

As per our records the refund was made onto the customer's Mastercard ending in [redacted] on January 8th.

Please make sure it showed up.

Review: I purchased (2) $100 [redacted] gift cards 4/17/15 went online to use them, both are invalid.

cardcash.com said they will refund the purchase, it's been 10 days, no refund.Desired Settlement: credit my discover

Business

Response:

I apologize for the issue. I sent it to our claims department who will be issuing the refund for the customer.

Review: I bought a gift card via their website in March, but in the credit card statement shows I was charged additional $10.50 fee for this transaction. My credit card company said it was the way the retailer keyed the purchase in. They incorrectly submitted the transaction as cash advance instead of merchandise, that was the reason I was charged fee.

This company is very hard to reach. I had to waited over 30 min to have an agent to talk to me on the phone. This agent admitted their billing mistake and said they will refund the $10.50 and contact me through email. However, it has been 10 days, no one has contacted me and no refund either. Today is Friday, I just tried to call them again at 2pm EST, but the phone message said I called after their business hours. It's obviously they are avoid to be contacted by customers. I checked the other customers online, it seems they have the same problem going on with Cardcash.Desired Settlement: Refund the $10.50 fee I was charged due to Casdcash.com billing mistake.

Business

Response:

This was a mistake made by our credit card processor. Thank you for getting me the information; I will forward it to them to refund the charge.If there was any interest charged contact your credit card company once the refund is posted and they will take care of that for you.

Review: I bought 4 [redacted] gift eCard of $50 from cardcash.com on 7/3/2015. Cardcash.com only send me 1 gift card of $25 and other 3 gift card of $10 is missing. They also refuse refund money back to my [redacted] account.Desired Settlement: Cardcash.com should do something for the missing item I bought. Customer service is total failure.

Business

Response:

Hi,A credit card dispute was placed on this. It seems like at this time the dispute may have been resolved but if not, please let me know so I can process a refund.

Review: I went to ABC Gift Cards to sell a gift card in August 2015. The company validated the gift card and I was told to mail the card. I mailed the card and have not been paid the amount agreed upon. I have emailed ABC repeatedly and have not received payment. The response I get is that payment will be received shortly and that was 10/23/15. Below is som

##- Please type your reply above this line -##

You may reply to this email to further update the ticket.

Tara (CardCash)

Oct 23, 9:51 AM

Hello,

Thank you for your cooperation.

Your order will be processed shortly.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

Tara

Customer Support

800 Cash-214

Cswnswlil

Oct 23, 8:56 AM

Please use paypal

Sent from my iPhone

Tara (CardCash)

Oct 23, 8:26 AM

Hello,

Your order is processing for payment.

I do see that you selected to get paid with Amazon.

Unfortunately,we are no longer generating Amazon payments.

Please let me know how you would like to get paid.

Your options are :PayPal,Direct Deposit or Check.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

Tara

Customer Support

800 Cash-214

Cswnswlil

Oct 22, 10:13 PM

It's been over 2 months and I am still waiting for this order to be processed and receive my payment. Please process immediately

Norma

Sent from my iPhone

[redacted] (CardCash)

Sep 29, 2:50 PM

Hi Norma,

Thank you for contacting Card Cash customer care.

We’re on the last stages of processing this transaction, and once completed we will then issue the payment to your account.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Best Regards,

Customer Support CardCash/ABC GiftCardspayment. After processing comes Payment Initiated and the finally Paid.

Business

Response:

Hi, The payment was sent to the seller on 11/27, to the email address on file.

Review: I have ordered 3 or 4 Charleston's Restaurant cards from ABC/Cardcash and none of them work - no value. I have repeatedly asked for refunds and have received no Response. All are for $100.00 each. I also have the same issue with a $100.00 Red Lobster card which doesn't have value. All were purchased at a face face value of $100.00.

Charleston's: [redacted]Desired Settlement: Refund my purchase price (less my buyers discount).

Business

Response:

Hi,We received these claims way passed our 45 day guarantee period. To reduce our customers' risk, CardCash extends a 45-day buyer protection period and strongly encourages customers to use their gift cards within this period of time, and - if there is a claim - to initiate it prior to the end of this period. This buyer protection guarantee period is clearly stated prominently and explicitly in several places on our website:On CardCash.com home pageOn CardCash https://www.cardcash.com/buy-gift-cards/In addition to the terms and conditions of the site, which customers accept prior to making a purchase.In the future, we recommend using your CardCash gift cards within the 45-day window.Thank you,CardCash Customer support

Review: I purchased a re-sale [redacted] card. The card, valued at $100 was purchased for $87.74. Due to extenuating circumstances, I was not able to attempt to use the card for 4 months (approx. 120 days). When I attempted to use the card, [redacted] informed me that the card had been "frozen" because it was purchased with fraudulent credit cards. They informed me that CardCash had been apprised of this situation, yet CardCash sold me the card anyway. CardCash refuses to refund my monies, issue a full credit or other possible solution, with the exception of a $5 gift certificate.Desired Settlement: I would like one of the following: Full refund of the monies spent, valid [redacted] card of equal value ($100) or credit with their company for the full amount I gave them for the card ($87.74). Although I understand their 45 day guarantee, I feel that they sold me the card fraudulently since they knew of the issues, but took the risk that I would not complain in time, and therefore keep my funds.

Business

Response:

Hi,When we receive a gift card we verify it and make sure the full balance is there.Once we know it has the balance it is uploaded to our site.We have the 45-day window since is a secondary gift card market and we are aware that from when the card is uploaded unfortunately, once in awhile something can happen.We apologize for the inconvenience this may have caused you.

I WAS SOLD A CARD THAT WASN'T REDEEMABLE AT THE STORE. TOOK MULTIPLE CALLS AND NUMEROUS DAYS TO GET A REFUND. THEN I WAS BANNED FROM THE SITE FOR BEING DISGRUNTLED!

Ordered a printable gift card per my on-line cashcard account. After the 5th day of not receiving the printable card---and two phone calls, cardcash canceled the order. They asked that I re-purchase the card as there was some internal problems. However, I had ordered the first card through one of their promotions (an additional 4% off your total order)---but was told I wouldn't receive that discount because the promo had ended. What an odd way of doing business. Sounds like poor management.