CardCash.com

Review: I got quotes to sell 2 giftcards for [redacted].com credit, for a total of $286.88. After more than 7 business days after hearing nothing from this company, I contacted them and they indicated that I needed to verify my identity because I am a first time customer. Note that their policy says nothing about identify verification and it says that I was supposed to receive my [redacted].com payment within 48 hours of receiving the cards. This seemed strange to me given that I had provided them with all required info and they had received the cards. I have sold back gift cards to other companies in the past and never have had to 'verify my identity'. Giving them the benefit of the doubt, I tried calling several times and got voicemail... via email, they were insistent that I provide a phone number for them to call me. This also sent up red flags. I finally was able to speak with two people[redacted] and [redacted] I was again given the run around and told that they'd be sending me some forms that I would need to fill out to verify my identity. This started to stink like a scam, ie, they are requesting personal data which there is no legitimate reason to have to complete my transaction. When I did not receive a legitimate reason why they needed it, [redacted] asked if I wanted my cards back. I requested that I have them returned via certified mail and that they confirm my card numbers and pins. They have not provided me with the [redacted] credit, verification that the cards are still valid, or my original cards. I strongly suspect that this company is a front for card scams and identity fraud.Desired Settlement: I want an immediate, valid [redacted].com credit voucher for $286.88, or else I want cardcash to overnight me my unused cards (in other words, the cards should still be valid) along with an attestation that they have not copied, sold or otherwise provided the cards, numbers and pins to any third party. I want to be made whole.

Business

Response:

We apologize if the customer was not comfortable sending us simple verification so we can ensure that no fraud or stolen id is involved in the process. This is a standard procedure we do with all first-time customers selling us a significant value of gift cards, and is standard in e-commerce, similar to what [redacted] and the like ask from their customers.The cards arrived late Thursday and we called the customer on Monday but it looks like they did not want to complete the forms. We sent back the cards and here is the tracking #: [redacted]We never take any value off the cards until they are in our inventory.

Consumer

Response:

I am rejecting this response because:

The response is factually inaccurate on several fronts. The business did not contact me even close the time period indicated in its policy: 48 hours after receipt of the cards. Rather, I had to contact them well over a week (that's 5+ days after they received the cards) to find out the status. Also, the "verification" bit is misleading: the business was unable to articulate why they needed sensitive personal information, especially since they had the cards and pins in-hand, so unlike [redacted] which verifies identity for the purpose of ensuring recourse against fraud, the cards are like cash whose value is independent of the seller/buyer's identity. Also, CardCash only responded when I hinted that they were dealing fraudulently. All of these factors are consistent with how identity and credit fraud operations perpetrate their activities under the guise of legitimate businesses. I have yet to verify whether the cards that were supposedly returned are still valid... for all I know they've sold the full value and I will be get worthless cards in return. If that is the case, I will be following up with this forum, the Federal Trade Commission, New Jersey State Attorney General's Office of Consumer Protection, and civil actions.

Business

Response:

Unfortunately we aren't open over the weekend, and did respond within 2 business days of receiving the cards.And unfortunately, there is much fraud in the gift card industry which we need to protect ourselves against. We send this form to all first-time sellers and virtually all of them don't have an issue with filling in the information. For those who do we send back the cards as they came to us.

Review: I purchases multiple [redacted] gift cards in February 2015 from cardcash.com. One of the gift card of $130.99 is fraudulent as it is not a gift card but rather a merchandise card. [redacted] is unwilling to accept the merchandise card in printed copy. The can accept a gift card in any form.

I have reached out to cardcash.com customer service via phone and email and they are not willing to replace with a physical card or refund the money as it is past 45 days.

The digital copy of the card says it is gift card whereas actually it is a fraud merchandise card.

Please help with closure of this issueDesired Settlement: Please help with replacing the merchandise card with gift card which I had paid for OR procure a refund.

Business

Response:

Hi,We apologize for the inconvenience this may have caused you. We will make a one time exception and issue you a $50.00 website credit.Please note;in an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:On CardCash.com home page

Review: I had sold my [redacted] gift cards to this company in Oct of 2012. Before shipping of the cards to them, both parties checked the cards values. The values were at $200 each. The agreed price for each card is 168 dollars. Around July of 2013, this company contacted me regarding the lost value of one of the card. They did not provide any information other than demanding refund of 168 dollars to them. I have since demand the return of physical card, which they would not comply. They put this into collection a few days ago when they still possess the gift card.

1. They did not contact me until 10 months of the transaction had taken place.

2. During this whole time I do not have the physical possession of the said card, I had no rights nor abilities to spend and value of the card.Desired Settlement: I would like the company take this transaction out of collection and stop contacting me.

Business

Response:

Hi,

We got a chargeback from the customer with regards to this order. As per [redacted]s loss prevention, this card was reported lost or stolen so despite the fact that the customer may not have reported it as such, whoever he got the cards from may have in fact done so.

As per our terms and conditions the customer is liable if it goes bad. We cannot get the card back from the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I would also urge the Revdex.com to take a look at this business's practices.

Thank you.

Regards,

Review: I purchased [redacted] $50/- gift card for $45/- with other gift cards well totaling $175.50 on 05/13/2015. I was able to use the other gift cards except [redacted] $50/- gift card - It says the account has been closed. So, I found out this only 10/18/2015.

Obviously this company is trying to sell a used Gift card and cheated me $45/- that I paid for this card and now when I filed a complaint by email on 10/19/2015 (It was very hard to reach them as when you call this company's ph number it hangs up). Finally they replied today on 10/22/2015 stating that 45 days period is over and they can't do anything about this closed $50/- gift card they sold to me.

I want to make sure people stay away doing business with this company.Desired Settlement: Please refund my $45/- that I paid for this $50/- gift card as soon as possible.

Business

Response:

Hi, We clearly state on our site as well as we send a document with the purchase that reminds our customers about our 45 day guarantee period. We will issue the customer a $15.00 website credit.

Review: I placed an order on May 27. When I received the gift card, the balance is $0.00. Then I contacted CardCash customer service on June 2, they guarantee that I would get refund within 3-5 days. However, waited for two weeks, gave the customer service some emails and calls, never got any response. This company is scam, please STAY AWAY FROM Cardcash. They treat the customer like NOBODY.Desired Settlement: Get a refund for $173.17 in my bank account and get another card for compansation

Business

Response:

Hi,I apologize for the delay. The refund has now been processed.

Consumer

Response:

I am rejecting this response because: there is no any compensation.

Review: Hello,

I purchased two gift cards from this company. Upon use, I discovered the original person who bought these gift cards and sold them to CardCash "returned" these gift cards and erasing the balance of the gift cards. I was told that I am outside the 45 day guarantee window, which is fine and understandable. But these returns were made in the month of January, less than 30 days after I made the purchase of the gift cards.Desired Settlement: I would just like the two transactions for the gift cards to be refunded for credit on the two credit cards used to make these purchases.

Business

Response:

Hi,I'm not sure what is meant by the fact that, "these returns were made in the month of January". Was the claim filed then because that's not reflected in our records.Jeremy

Consumer

Response:

Review: [redacted]

What I meant by that statement, is the woman who purchased and then sold the gift cards to Card Cash returned those gift cards after they were sold to Card Cash. I traced the history of those gift cards with [redacted] and they were purchased in the middle of December (4 x $100) gift cards and then she returned all of them in the middle of January. [redacted] said because of this it makes the gift cards invalid and zeroed them out. The recipient of my gifts was humiliated at the store and accused of stealing the gift cards.

Regards,

Business

Response:

Hi,A chargeback was placed on this order which I believe invalidates it from being raised as a Revdex.com complaint as well. Jeremy

Review: I purchased two [redacted] gift cards on November 13, 2014. One for me and one for my daughter for Christmas. My daughter just now went to use her card and they said it was not any good or no balance. I had tried to use

mine earlier and was told the same thing. I had thought I had used it before and must have made a mistake and didn't put the new balance on (although I did not think I had used it all). Consequently, I threw it away! Now, I am thinking it wasn't any good either and I just lost my money!!!!! Order No. [redacted]

I emailed them and they refused to refund any money used to purchase the cards.

This is the second time I have contacted them. Originally, I had another card I had gifted. After a couple of months, they finally returned my money. Obviously, there is no balance on any cards they sell.Desired Settlement: I should at least get refunded for the one card (which I still have); the other I threw away thinking I was in error. I am sure I was not!

Products

--------------------

1 x [redacted] $107.98 Gift Card ([redacted]) (25%) = $80.99

1 x [redacted] $107.98 Gift Card ([redacted]) (25%) = $80.99

--------------------

Total face value: $215.96

Sub-Total: $161.97

USPS First Class (with Delivery Confirmation): $0.00

Total: $161.97

Business

Response:

Hi,We have a 45-day guarantee on all cards purchased from us. We try to make this as clear as possible on our site and with every package we send. We often extend the guarantee but in this instance the claim is coming in over 4 months after the purchase.As we deal in the secondary market there are some risks involved in buying our cards. The rate of cards with issues is less than 1%, but we still try to make the risks as clear as possible.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It was not resolved to my satisfaction. I was given a $35 gift certificate. Upon doing some searching on the Internet, I discovered that many people have had the same problem. It seems like the gift cards are reduced to zero after 45 days. When I bought them, and 45 day guarantee was not readily accessible on the website. I will never buy from or recommend the company. It seems like a scam.

Regards,

Business

Response:

Hi,Like I said the claim came in well past our 45 day guarantee and we were able to offer a partial refund for the issue, but we aren't obligated to do more than that under the terms and conditions the customer agreed to upon purchase.99% of the cards we sell have no issues-for those that do have issues we have the protection of our 45 day guarantee. When claims come in more than 5 months after the purchase there is unfortunately not much we can do.[redacted]

Review: On August 11 2014 I purchased the following gift card

[redacted] $233.29 Gift Card ([redacted]) (10.5%) = $208.79.

On February 4 2015 when I tried to use it I noticed it has 0 balance. After long delays in responding to my emails, the company refused a refund and said " we have a 45-day buyer protection policy, which enables us to refund our customers while giving us the ability to pursue fraudulent sellers whose cards slipped through our extensive verification system".

any product with such high value must have warranty in addition to a refund policy. theirs apparently does not regardless of the value.

nor do they let the buyer personally take action against the fraudulent sellers. I repeatedly requested that they provide the name of the fraudulent seller so I can pursue the matter myself. but they repeated the above reply again and again. this raises the suspicion that there is no seller and they are selling bogus cards with the view to refund those who detect it within 45 days and pocket the money for those who pass the 45 day period.Desired Settlement: since the business refuses to disclose the name of the "fraudulent seller" and thus prevents me from recovering my $208.79 through criminal action, I insist on a full refund

Business

Response:

Hi,Our 45 day guarantee is clear and no business would offer the name of a seller or other client. It is a breach of contract.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because : the abcgiftcards is hiding behind a contract that blatantly protects fraudulent gift card sellers. They are punishing the buyer who trusted them by ripping her off and rewarding the fraudulent seller who have abused them. Moreover, aiding and abetting criminals is a crime whether written in a contract or not.

Regards,

Business

Response:

Hi,We are in the secondary market and we make this clear in every package that we send. This claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim.[redacted]

Review: ABC gift card is a website where you can sell your unwanted/unused gift cards. You go to their website, input your gift card information (Where it is to, value, quantity, expiration date, etc.) and that is exactly what I did then sent it in.WEEKS later I still had not heard from them, during that time I was trying to contact them by phone and by email. FINALLY, I get an email from [redacted], saying that they were not able to accept my gift card because it has an expiration date and my order has been canceled. I was a bit aggravated because when I was filling everything out online before I sent it in, it asked me if the card had an expiration date and if so when, I of course said yes and gave the expiration date. So why after I send it in, wait weeks for a response, and for my money, you tell me you cant accept it? By that time I was done doing business with them and told them that they need to send my gift card back; I did not get response from them for weeks and weeks. Every time I called I got the same woman, explained to her the same situation and asked to speak to her manager(who she said was not there, EVERY SINGLE TIME)so she said that she would take a message and pass it on to her manager and that she will be sure to let her manager know to call me ASAP; this happened maybe about 5 or 6 times. Again, FINALLY I hear back from [redacted] saying, Im sorry for this inconvenience. The office has been backed up due to the Holidays. Your card is being sent back as soon as possible. I responded with, You told me you couldn't accept my gift card December 16th and therefor my card should have been ALREADY in the process of being sent back. I want my gift card being sent out to me ASAP with a tracking number. The next day she does what I asked and sends out the gift card with the tracking number. As I reviewed it I saw that they did not have my address right.I then emailed [redacted] once more letting her know it is incorrect. It's now been a month from that time and I still have not received my card

Product_Or_Service: Gift card

Order_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

I would like my $150 park hopper [redacted] card back.

Business

Response:

We sent it back to the address entered into our system and we are more than happy to send it back to the customer's new address. Please give me the address and I will have it sent back.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Review: I bought a [redacted] gift card from Cardcash.com on August 14, 2014 supposedly with a balance of 136.21. The card had been used fraudulently before I could use it, and had a balance lower by $81.60. When I tried to file a dispute with [redacted] (the company administering [redacted] giftcards), it turned out, and I just found out then, that Cardcash sold me a Merchandise Credit card instead of a Gift Card. I was informed by the [redacted] supervisor that the difference is that Merchandise Credits are non-transferable and should NOT be re-sold in the first place. The fact that Cardcash sent me a Merchandise Credit card and not a Gift Card, which is what they advertise on their website and what I supposedly bought from them, limits my ability to pursue any claims against fraudulent activity on that card. That is clearly false advertising

When I used the card for the first time on October 28 (I normally use the gift card to pay for [redacted] boarding of my dog when I travel but I had stopped traveling), I was surprised that it had a much lower remaining balance. There was a discrepancy of $81.60 in gift card value. I called [redacted] and inquired about the transaction history. The rep said there were repeated balance inquiries and then a transaction for $81.60 at Store #[redacted] on Oct 9. I found out from [redacted] customer service that Store #[redacted] is the online store. Therefore, there should be a record of whose account initiated that transaction or at the very least, a name and an address to which the order was delivered. In Cardcash’s FAQ, they state, "If there is a balance discrepancy, we ask the customers to immediately contact CardCash Customer Service and we will investigate the matter. We have developed relationships with many of the major national retailers and they assist us in investigating when and where the balance may have been used." At the very least, Cardcash should investigate this with [redacted] to determine who and where the fraudulent order was delivered to.Desired Settlement: A refund on my credit card or a replacement [redacted] giftcard (not Merchandise Credit) for $81.60

Business

Response:

Hi,We have a claims department dedicated to deal with such issues. If the customer contacts them they will be able to help him. They can be reached at [email protected], there is a disclaimer on every page on our site that states gift cards may be merchandise credits. A significant percentage of our gift cards sold are in fact merchandise credit which can be used the same way gift cards can.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I have been going back and forth with your Claims Dept and they have not offered any satisfactory resolution to my complaint.

Regards,

Business

Response:

Hi,After speaking with our claims department I have ascertained that the reason they haven't bee so forthcoming with the customer is because he did a chargeback on the purchase, not only on the disputed part of the purchase but on the entire card purchase. We would be willing to refund the amount that had an issue right away but we are subjecting ourselves to having to do a possible refund on the portion of the card actually used already by the customer.If the customer will drop the dispute he will have the refund made to him immediately.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I gave your Claims Department ample opportunity to make this right before filing a dispute with my credit card company but your Claims Dept never proposed an acceptable resolution. Even when I finally had to dispute the transaction with my credit card, I tried to dispute only the missing $81.60 but my credit card company does NOT allow disputing partial transactions; they said I have to dispute the entire transaction. And I made that clear to your Claims Dept in the following email:

So, I just filed a dispute with my credit card company for that transaction of $116.46 on August 14. After all, I was supposed to have bought a gift card but instead, you sent me a Merchandise Credit card. And now, I'm finding out there's a big difference.So, we can do one of 2 things: You can refund back to my credit card the missing $81.60 from the card you sold me and I will stop the dispute with my credit card company, and that will be that. Or, we can let this credit card dispute for the entire amount run its course and I will file complaints as well with all the relevant regulatory authorities for not doing enough to protect your customers from fraud. Your Claims Department never accepted the first option above of refunding the missing $81.60 at which point I can stop the dispute; so, now I have gone with the second option, which is letting this dispute for the entire amount run its course and me filing complaints with the Revdex.com, CFPB and IC3.With regards to using up any remaining balance on the card after discovering its fraudulent usage, I asked Cardcash's customer service if it's ok for me to use the remaining balance on the card because whoever stole the $81.60 could still use up the remaining balance again online. Cardcash customer service told me to go ahead and use it. I then bought a gift card instore, effectively transferring that balance to a hopefully more secure gift card.So, if you refund the missing $81.60 back to my credit card, I will stop the dispute with my credit card company for the full amount, which is the option I proposed to your Claims Dept in the first place but was not accepted by your Claims Dept.

Review: I purchased a gift card for [redacted] from ABC Giftcards.com on 3/17/14 in the amount of $326.94. After calling the [redacted] corporate office, they stated that the card was lost or stolen and had a zero balance. I went to a store in [redacted] New Jersey to be told the same thing. This website sold me fraudulent merchandise with a $0 balance. They will not return phone calls or emails on 3/21/14 when I learned of this fraudulent activity. I paid on a [redacted] via [redacted] I have notified [redacted] of this information.Desired Settlement: I want a 100% refund but more importantly, I want this company to stop frauding people out of money! Its been going on for 3 years, there is tons of information online! Its just wrong!

Business

Response:

Hi,

I apologize for this issue. [redacted] is having an issue with their verification system, even in-store the associates can't tell you the balance though most of the cards are valid. We've had this issue a lot over the past month and once the customers actually used the cards they were fine.

If indeed the card had no balance we will gladly accept it for a full refund. As we deal in the secondary market there are some risks involved, and one of them is the occasional bad card. We sell over $5 million of secondhand gift cards every month and less than 1.5% have an issue.

The customer can contact [email protected] and they will look into the matter promptly.

Review: I bought cash card from this company with following information.

1 ea. [redacted] $280.36 Gift Card $256.53

$256.53Sub-Total:

$0.00 USPS First Class (with Delivery Confirmation):

-$12.83 Discount Coupon: 5MOREOFF :

$243.70 Total:

I request for cancellation for the same on same day of buying the card. But they didn't process my refund. Even I send couple of email to there customer service but there was no response.

Now it have been more than 13 days and I didn't get any refund yet. They have pathetic customer support no response from customer service. Because of no refund I am having financial loss as I am not able to use my credit card for other purpose because of credit limit reach.

So request Revdex.com to act of cardcash and downgrade it's rating for not being able to provide customer support and billing transaction issue.Desired Settlement: I want my refund and compensation for not able to provide proper customer service .

Business

Response:

Hi,This was refunded already on 11/26 as per the customer's request.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], Though I got refund but it because of my constant followup and complain to Revdex.com. I hope business have sense of responsibility and better customer handling if they want to grow in future

Review: Purchased a $25 gift card from this company some time ago. Gift card did not have an expiration date. The code was delivered by email, and I accidentally deleted it at some point. When I log in to retrieve my order history, this order is no longer listed as the site was updated since my purchase. When contacting customer service to retrieve my code, I am told over and over they "can't retrieve it at this time." I have asked for a replacement or a refund multiple times, but this has not been resolved.Desired Settlement: I would be happy to receive my original code, a replacement code, or a refund. The gift card was worth $25, and I paid a little over $20.

Business

Response:

Hi, Please provide us with an order number so we can assist you further.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

As stated in my message, the order is no longer listed in my order history. It disappeared when the site changed.

Regards,

Business

Response:

Hi, We looked through our database and there are only two orders under your account.If you have a copy of the charge, please email it to [redacted]Please include your name, email address your account is under as well as the date the order was placed.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have already told you I don't have this information because the order is no loner listed under my account. After the website changed over and the order disappeared, I contacted CardCash customer service. After much back and forth via email, I called. The person I spoke with on the phone was able to locate my code for my gift card and gave it to me over the phone, and I believe she sent it via email as well. I accidentally deleted the email, and now no one seems to be willing to help me retrieve the code again. I realize the email deletion error is on me, but everyone I've spoken to so far seems to have trouble finding this order for me. I'm not sure why since the lady I spoke to last was able to help me. I wish I had her name. If I had the order number, I assure you I would give it to you... But if I had that information, I'm pretty sure I would also have my gift card code and wouldn't be contacting your company.

Regards,

Review: I sold a gift card to CardCash.com and supposedly they sent the check out on January 9th for the sum of $42. It is now January 24 and I have yet to receive the check. CardCash has responded to my emails stating that its out of their hands and they have no way of verifying if I did receive the check for my gift card. Now I am out of the gift card I sold them and have not seen my compensation for it. The last time I emailed CardCash I received no response. I tried calling and no one answers the phone. It feels like I've been scammed out of my money.Desired Settlement: I want my check for my gift card, or I want the gift card returned to me with the full $50 value that was on it.

Business

Response:

Hi,

We spoke with the customer and resolved the issue. They promised not to cash the check if it indeed does arrive and we sent them a PayPal payment in lieu.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I had sent a gift card to cardcash.com with the balance of $40.00 on it to be turned into a cash return of $30.00. Upon checking, they had sent me an e-mail stating there was $0 ,on the card. When the card left, it had $40.00 on it!! I am assuming someone there had taken the money and bought items on the card, or exchanged it for cash!! I also have read numerous reviews, stating issues on this company,since that e-mail. That card made no unscheduled stops to that company, along the way, I was scammed!!Desired Settlement: I am hoping they will be upfront about their error,I will call it that,to be kind!! Honor what deal they made and no more scamming people!! I hope this review lets other people know about dishonest practices of customers,buyers beware!!

Business

Response:

Hi,

As you can see in the attached picture the card came in with a pin number that wasn't legible. We tried a couple of combinations based on what we could see but they all came back as invalid which is why the customer got the message that the card was in fact invalid.

At this point we cannot process this card as we don't know what the pin number is. We can send the card back to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], I do want the card sent back to me Asap.

I also had not scratched off the pin number. I had asked the store if I needed to, when I verified the amount on the card, just to be sure and they said no!! I will still assume that if the balance is 0, that someone has taken advantage of me!!

Regards,

I purchased a card for a sizable sum of money, and received a card to the wrong merchant. The purchase I needed to make was time-sensitive and ABC was unwilling to refund my purchase price immediately, much less the gift card value, which I requested (which seems reasonable given such an obvious mistake on their part). I will not use this service again as this headache has proven to be much more than any quantity I might have saved using the service.

I submitted to [redacted] gift card totaling 300.27 to be DD into my account. After reading some reviews I was a little skeptical so I tried calling 1st day-11th caller, 2nd Day-14th caller, so I decided to send an email. I sent to really nasty emails and didn't receive a response till 2 weeks later but then 3rd day-3rd caller and she said we receive it and it is being processed. I received my money in my account in probably 5 total days of my sending and then it being deposited. Not a bad company but the customer service is awful!

Review: I sold 11 gift cards online to cardcash.com. I only received payment for 10 via [redacted]. All were shipped in the same envelope. Customer service never answered several email inquiries. I called and spoke with Karina. She said that one was never received, but could not tell me which one. She apparently spoke with her manager and said the funds would be in my account within the hour. Never happened. I called back and spoke with a Christina about one week later. She said she would discuss with Karina and call me back. Never happened. Then I spoke with a Nancy about one week later who stated she would take it to her manager for approval to pay but it may take a few days. It's been another several weeks and no resolution. I believe I am owed $12.27. I question if this is a legitimate business.Desired Settlement: $12.27 to my [redacted] account,

Business

Response:

Hi,What is the order number that hasn't been paid? I see many orders that were paid so I would need the one that wasn't.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

From: [redacted]Subject: Re: Business responseDate: Tue, 7 Apr 2015 14:27:12 -0400To: [redacted]I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid.

Review: I purchased 4 gift cards from the company (3 orders). There were no issues with the very first card, but 2 latest orders (#[redacted] and #[redacted] delivered cards with much smaller balance on a card then a declared one or with no balance at all. 2 out of 3 cards had a $0.00 balance on them (supposed to be $121.87 and $120.86). Since we've tested a first card and it was okay and we do not use that store cards often it has been slightly over 45 days since we've tried to use the remaining cards and found out that they have no balance. I contacted the company, but they refused to refund me for those card since I was above this 45 days "grace" period, even those cards are declared as the ones with no expiring balance. It is an ill practice and makes me believe that company itself might have something to do with disappearance of the balance from those cards - 3 out of 4 cards is a much higher rate to be considered a coincidence.Desired Settlement: I will be satisfied if company will refund me for the orders where card's actual balance was not as declared during purchase.

Business

Response:

Hi,These claims came in at about the 3 month date following the purchase. As we are in the secondary market there are some risks involved which is why we have our 45 day guarantee which works as our return policy. After that time we can no longer accept returns.The customer agreed to this by clicking on our terms and conditions and we send information about our 45-day policy with every gift card we ship.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

When 3 cards out of 4 purchased from this business ended up with no balance or not a declared balance - that looks like a fraud and this business cannot be trusted. I have never experienced any of this with other businesses, selling gift cards. Company failed to provide any result of their investigation to that matter and any proof that there was an investigation at all. They should be able to get a full log of all the transactions on that card and at least identify, if any of those happened within that "45 days window". So there is big chance that cards got "emptied" even within this time frame. I am not satisfied how business has handled this issue and their inability to conduct a thorough investigation and resolve it to a customer satisfaction. "Client is always right" is, apparently, not their slogan.

Regards,

Business

Response:

Hi,We deal in the secondary market and there are always risks. We make these risks clear and offer a 45 day guarantee even though we often take a loss for these cards.The 45 day guarantee is our return policy-if claims come in past that time we are no longer obligated to refund the customer, as per the agreement we came to when the customer clicked on our terms and conditions before purchase.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Business has failed to inform me about investigation that has been conducted about fraudulent activity on those cards even if they have had all log and access to all transactions. If those fradulent transactions were made within 45 days since the purchase, in my understanding business is still liable for those and full amount of fraudulent transaction should be covered. Up to this point business has failed to inform me about the results of their investigation (according to their Customer Service there was one).

Regards,

Business

Response:

Hi,Our investigation has found that we are not liable for this claim. The customer has the card and can do the research as well.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Care to share your investigation details? Please, provide a list of fraudulent transactions with the dates for all 3 cards - I do not have access to this information. Business has taken a very formal approach, I do not see any will whatsoever to try to resolve this issue to a client's satisfaction.

Regards,

Review: I ordered the card in December of 2014, and I haven't received the card. I made a dispute on January 12, 2015 with my card. I wanted this card ASAP to take advantage of Christmas sales as this card was supposed to be delivered ASAP with confirmation. I haven't received the card or confirmation. This company completely ignores emails. I have called and waited on hold for 4.5 hours...no joke. Their customer service is a joke and they feel that they don't care. They told me that they have no intentions of issuing a refund. How can big names that represent them or vouch for them, when they treat customers like this?Desired Settlement: Issue a complete refund for my credit/debit card.

Business

Response:

I see that [redacted] sent the customer the digital gift card on 1/14. What happened since that time that I'm just hearing about this now?

Consumer

Response:

I am rejecting this response because: I needed this card asap. It was not delivered on time. I have called, and emailed and I haven't received anything. This company said its ok for their customer to wait on home for 4.5 hours. That's a normal practice. It was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain time. To wait 20 days to deliver it is not acceptable. I was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for me. Unacceptable

Business

Response:

So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

All I wanted was a complete refund months ago. I only received the card electronically. Still no hard copy of the card. No balance was used. A refund has been requested for a while now.