CardCash.com

Review: I sent in a large amount of gift cards to sell to this company. They requested further information regarding how I had obtained these cards which I provided. I was told the funds would be deposited into my checking account. Then they said it would be deposited but only into paypal account. I had no problem with this so I gave them that information as well. This whole process to get to the point of them asking me for my paypal account took more than three weeks, which is a lot longer than the 1-2 day turn around they advertise on the website, but that is beside the point. After another week goes by and I still had not heard from them and I didnt receive my deposit I sent another email asking what was going on. I was then told that my cards were high risk and that they were being returned to me and that I would get a confirmation within 1-2 business days letting me know they were sent back to me. I am still waiting for my gift cards. I have sent numerous emails and I have not received any responses back. If they arent going to by them from me then they need to send them back. We are talking about more than 5000 worth of gift cards so of course I am starting to think they are planning to keep my giftcards. I hope you can please help me with this problem. I have all of our email contact from the start and all the emails I have sent since they said they were sending them back if you need this information. Thank YouDesired Settlement: I f they are not going to give me my gift cards back, then they owe the amount that they are worth, $5670.

Business

Response:

Hi,

I apologize for the delay in this but as per our terms and conditions we have the right to refuse cards. As this was the first time the customer was selling us cards and they were all from the same store for the same value, the order triggered a fraud alert in our system and, after further review, we are unable to accept them.

Here is the tracking number for the cards: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: Purchased a gift card from Cash Card in June as a Crhistmas gift. Gave the card to my daughter. She went to use it and was told there was nothing on the card. It was supposed to be a $50.00 card and I paid $39.00. While Cash Card does have a 45-day refund policy, seems to me there should have been something in that card no matter when it's used. They sold it to me with a -0- balance. I requested a refund and was denied.Desired Settlement: Would like a $39.00 refund.

Business

Response:

Hi, I apologies yet we are very clear about our 45 day guarantee period policy.At this time we will issue you a $15.00 website credit.

Consumer

Response:

[redacted]

I am rejecting this response because: I paid $39.00 for a card which had no money on it. It is the company's responsibility to ensure funds are on the cards they sell, regardless of the time that passed. Plus, I do not want a credit for the store because I will not purchase anything from them again.

Review: I've purchased a $300 value gas card from cardcash.com on 1/20/15 for a discounted price of $264. I didn't get a chance to use it until 5/8/15, that's because I still had so many other gas cards that I previously purchased from them that I wanted to use up first. I tried to use this card for the first time on 5/8/15, however, it was inactivated. When I spoke with the [redacted] associate, they told me that the card was purchased FRAUDULENT from a stolen credit card, so it was inactivated. I had purchased many other gift cards in the past with cardcash, and they all turned out legitimate so I had trusted them. However, this time the card that they sent to me was Fraudulent. When I called them (many times 1[redacted]) in attempted to resolve the issue, the line always had no one answer, waiting for over 45 minutes then the line just hung up by itself. I also emailed their reps [redacted] but never get a response. I had no choice but to file a complain with paypal but was denied under paypal protection. I finally get in contact with their manager [redacted] last week from a phone number that I got from Revdex.com website ([redacted]). After a week of investigation, their manager [redacted] told me today that all they can do for me is to give me a $50 store credit. This amount is not even 20% of the amount that I have lost. As a legitimate company, they should never sell customer fraudulent gift card in the first place, and even after they found out that it was fraudulent they still didn't honor the customer for a full refund, or at least a full store credit. I understand that they have 45 days warranty, however when it came to Fraudulent it is unacceptable.

Please help me get my full refund, or at least a full store creditDesired Settlement: As a legitimate company, they should honor a full refund or at least full store credit because they sold a FRAUDULENT gift card, whether it is intentionally or unintentionally.

Business

Response:

We have been in contact with the customer and we resolved this together.

Consumer

Response:

I am rejecting this response because:

Cardcash had never contacted me to resolve this issue. I guess what they meant was, as I mentioned in my complaint, the $50 store credit that they offered back in 5/28/15 was not accepted. I've lost $264 because they sold me a useless Fraudulent giftcard, and now offered for only $50 credit store was unacceptable. This $50 is nothing compared to $264. I still loose $214. I need a full $264 refund or full store credit instead.

Business

Response:

Hi, A full refund has been issued on 6/22/15 back through the method of payment used at the time of the purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a $25.00 [redacted] Gift Card and was sent a Paper Gift Card. Tried to use approximately 40 days later and was told by [redacted] that it had a zero. balance. Tried to contact ABC GIFT CARDS by Email several times but they would not respond. Card was ordered 2/16/2015, reference order no. [redacted]Desired Settlement: Want a refund of my purchase price which was $20.50.

Business

Response:

Hi,My apologies.We have issued you a website credit in the amount you paid for this gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I just sold these people 2 gift cards that is value at $500.00 each they sent me a check for the sum of $750.00 which was fine until I tried to cash the check.The bank I went to tried to call these people and verify that the check was valid and the got a busy signal.While they was on their phone I called from my cell phone and got them. But the bank couldn't get them on their land line.I called the customer service number they have listed , but can't get any help or satisfaction from these people not even the bank the check is written on.they sent me the check by mail.Who do I contact about what I consider mail and internet fraud since this was done on the internet?Desired Settlement: I just want them to honor this check or send me a prepaid card in the amount of $750.00 or I will pursue this to the full extent of the law.

Review: I made a purchase of 3 gift cards on 12/23/2014. Due to website glitch on their part I only received 2 of the gift cards but was still charged for all 3. It actually shows as 2 orders ([redacted] and [redacted]). I contacted them by email about being reimbursed for the overcharge and they responded they would refund me shortly. That was almost 2 months ago. I quote, "[redacted], Dec 29 12:39 PM: Good Afternoon,Thank you for contacting Card Cash customer service.I do apologize yet it seems like there has been a glitch when you placed your order.You will be issued a refund shortly.If there is anything else we can help you with, please don't hesitate to reply to this email. Regards,[redacted]CardCash Customer Service800 Cash-214Since that email I have contacted them several times by replying to it AND submitting information through their "contact us" page. To no avail.Desired Settlement: After holding my money ($232.35) for 2 months I would appreciate them refunding my money and providing some sort of compensation for the delay. It's outrageous that they would admit to their mistake and say that they will refund my money, then do nothing to that end.

Business

Response:

I apologize for the issue and I had it taken care of. The refunds have been issued and a $10 website credit has been sent to the customer as well.

Review: (1.) I sent 4 sets of gift cards to Card Cash to be exchanged for cash. They accepted all offers over the web for a certain value. I sent in the cards as agreed.

(2.) They put 2 of the sets through to my bank account as agreed, for over $3K. They held the other 2 sets (order #[redacted] and order #[redacted]) for several weeks.

(3.) I contacted them on Oct 3rd regarding the other 2 and spoke with [redacted], who stated that she would send it through for payment.

(4.) I contacted them on Oct 6th and [redacted] said that they were with "[redacted]" for approval and that I should expect them in my account by Oct 9 or Oct 10.

(5.) I contacted them on Oct 8th and was told that "[redacted]" and the rest of the managers were out on vacation for the week.

(6.) I contacted them on Oct 13th and [redacted] said that "[redacted]" would look at them, and asked for proof of purchase, which I promptly emailed her.(

(7.) [redacted] emailed me later on Oct 13th and simply stated that the cards were "high risk". She stated, "Your order has been cancelled and the cards will be sent back in the next 1-2 business days."

(8.) I was out of town during the period the cards were to be mailed back, but got home on Oct 28 to find that I still did not have them.(

(9.) I was never paid by Card Cash on the agreed amount of $3222.50 for my gift cards with a value of $3580.00, nor have they sent them back to me.Desired Settlement: I would like either:

1. The agreed upon amount, deposited into my bank account of $3222.50

2. The gift cards back in my possession with the full amounts on them.

Consumer

Response:

Hello, I filed a complaint about a week ago for cardcash.com, located in Brick, New Jersey. It was regarding gift cards that I sent in and never received back. I have an update, but still not a complete resolution. To locate me in your database, here is my information:

Review: I bought 3 [redacted] gift cards from Card Cash on 8/7/2014 with my [redacted]Card. I discovered that two of the gift cards had no value when I tried to use them at a [redacted] Store #[redacted] on 10/10/2014.

1. [redacted] $500.00 Gift Card paid $463.00 (card had no value)

2. [redacted] $251.74 Gift Card paid $233.11 (card had no value)

3. [redacted] $285.95 Gift Card paid $264.79 (this card was good

The $500 [redacted] gift card had actually been redeemed on 8/8/2014, before it was even mailed to me. The card was pur[redacted]d and also redeemed at [redacted] Store #[redacted], located in Seattle Washington. Per [redacted], the gift card needs to be presented to the store cashier to be redeemed. Obviously this protocol regarding the use of the gift card was not followed, as the physical card was supposedly being processed at Card Cash to be mailed to me.

The $251.74 [redacted] gift card had been pur[redacted]d with a stolen credit card and was deactivated by the [redacted] Corporate Fraud Dept. on 9/11/2014. I have contacted [redacted] regarding this card, but with no success. On 11/12/2014 I contacted [redacted] the store bookkeeper at [redacted] Store #[redacted] where this gift card was [redacted] on 7/24/2014. She provided me with the gift card/store history regarding this card, which was de-activated on 9/11/2014.Desired Settlement: I am trying to recoup the money spent on the two cards that had no value, which is approximately $696.11.

I contacted Card Cash on 10/10/2014, 10/13/2014 and again on 10/16/2014. I never received a response until 10/22/2014. Their response was they have a 45-day buyer protection policy, which enables them to refund customers while giving them the ability to pursue the fraudulent sellers whose cards slipped through their extensive verification system. After 45 days our ability to recoup our funds is limited.

If their verification process is so extensive how was it that I received two cards that either had no value or had been pur[redacted]d with a stolen credit card.

Thank you for any help you provide to resolve this situation where I was totally taken advantage of. I have bought many gift cards through card cash but will NEVER do business with this merchant again.

Business

Response:

Hi,I do apologize for the issue. Yes, we do have a 45 day policy in place, but we can make an exception for this customer.If the customer accepts a store credit in lieu of the invalid gift cards and drops their credit card dispute we can resolve this right away.

Review: I bought a 100 dollars [redacted] gift card. BUT the card I received has no money at all. I sent them an email to claim a refund. No response.Desired Settlement: I need them refund my money as soon as possible. I paid 75.08 in total for this order.

Business

Response:

Hi,

We apologize for this issue the customer had with this card. His request for a refund came in at 6:15 pm yesterday, and a customer service rep responded to him this morning at 9:48.

The refund will be initiated shortly.

Review: Purchased a $25.00 gift card from them. Fiance went to use the gift card- total amount on card was $3.00. The pin on the card had been completely worn off. Called customer service and waited 15 min before the call was disconnected. Called and waited again before I was directed to a voice mail. Emailed and received a response that they needed the front and the back of the card scanned to them and that they would respond with in 24 hours. Didnt hear back, sent another email 5 hours ago asking the statues, still havent heard back. Women that answered phone was very quick to place me on hold. She was helpful but lacked basic customer service skills. Sounds like this company has many other complaints against them for selling invalid cards and issuing poor customer service afterwards.Desired Settlement: Would like to be refuned the 22.25 that I paid. Also I feel that they should issue a replacement card for the embarrassment of my fiance not being able to buy the coffee with the card and not having cash. Had to leave her coffee and tell the lady that she didnt have any money. I have spent a few hours trying to reach a resolution with this company.

Business

Response:

We apologize for this inconvenience to the customer. The customer was refunded on 10/10 for the missing balance on the card. Unfortunately, we do have some fraudulent cards that slip through our extensive verification process. When claims come in within 45 days we are happy to honor them, which we did in this case.

Good value - But Troublesome Service
I've used them 15 times, problems 3 times (20%):
(1) Failed to send card, they sent the card after I notified them
(1) Sent wrong card (printable), they refunded me after I contacted them
(1) They canceled order ("sent defective card")
It takes 7-10 days to get card, a little slow.

Review: I bought a 100 dollar giftcard from cardcash, and received a mail with nothing inside. Then I send cardcash custom service an email to complain, and then they send me an e-giftcard. When I used this e-giftcard on 8/23/15, the store told me this card has been closed for a while, so I could not use this card anywhere. And then I send cardcash another email about this, cardcash service said it was over 45 days, so they would do nothing.Desired Settlement: Refund or send me an active same amount giftcard.

Business

Response:

Despite the fact that this is beyond our 45-day guarantee we can make an exception and offer the customer a website credit for the purchase amount of the card.We apologize for the inconvenience and request that in the future the customer uses all cards within 45 days of purchase.

Review: I placed two separate orders for discounted gift cards on Sunday, December 28, 2014. The first order, order #[redacted] was for a single [redacted] gift card with a face value of $145.77 and a price of $138.48. This was an online, electronically-delivered card that was supposed to be delivered to my email 1-2 hours after purchase. I have yet to receive this gift card, despite checking all of my possible email folders. Note that cardcash.com billed the credit card for this order, and a stop had to be placed days after the electronic gift card was not delivered. The second order placed on Sunday, December 28, 2014, order # [redacted] was for four physical gift cards, totaling a $60.19 purchase price. When I was paying, the CardCash.com site redirected me to [redacted], and I completed the payment information at [redacted]. An error occurred in this process, and a former address was reported to CardCard.com instead of the delivery address that I had previously entered. I recognized the problem within seconds on the order completion page. I immediately searched for a way to edit an order, which, I discovered, does not exist on CardCash. Thus, within minutes of submitting this late-night order, I submitted an online message to the company asking that they change the delivery address to the correct address or cancel the order. I provided the correct billing address. I waited approximately two days and submitted another message, again stating that I did not want order #[redacted] delivered to the incorrect address. I have received no response from either message, although my online account states that order #[redacted] was delivered. I have never received this the cards from either order, although I was billed for both orders.Desired Settlement: I have attempted to contact CardCash by phone over 10 separate days between Dec. 28 and the date of this complaint, Jan.1, 2015. The customer service number either had a message that statement that they would only receive online messages or there was an excessive wait. On Jan. 12 I phoned CardCash, waited on-hold for exactly 4 hours while the hold message reported my place in line to speak to a customer service agent. When I was the next person in cue to speak with a representative, CardCash terminated this 4-hour long call. Note, the call was terminated at precisely 4 hours, indicating that it is not answering any calls. It is apparent that CardCash is unwilling to receive customers’ complaints via phone, and it does not responded to online messages.

I want a refund of $60.19 for order #[redacted] to my [redacted].com account. Since we have successfully stopped payment on order #[redacted], I do not require a refund for this order. CardCash has been fraudulent and unethical.

Business

Response:

Hi,Our customer service has been in touch with the customer as the gift cards were returned to us. Has the issue been resolved with them?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it was only after I filed the complaint that CardCash.com contacted me. They claimed that the cards were returned to them, but I have reason to doubt they were ever sent in the first place. Please, a warning to potential future CardCash.com customers!

Review: On their site at Http://abcgiftcards they offer to buy gift card and offer an amount after you put in your gift card information and then they give an offer, have you send your cards and select a method for them to pay you which are 3 ways 1 of them is direct deposit and it's faster but you have to supply your banking information which I did. They received my cards as I have continued to go on their site to keep track. However they changed the offered amount and have paid me nothing.............I can't even get an response from them other than an automatic email response that says they will get back to me but in 2 weeks have not. This has been going on for a month now and they've had my gift cards since 01/02/15 as I checked this on their site. Their site looks very professional and legitimate but as I said they ignore all my emails, have my gift cards and my banking routing number account number just not my bank name (I accidently forgot to provide- guess lucky for me now that I did forget) still I've received nothing for my cards or even any answer. They have my address and could/should have paid me for my cards by now. They have several mailing addresses for people to send in their gift cards to depending on the mail carrier service chosen.Desired Settlement: I sent them 1 [redacted] card $20.00, 1 [redacted] card $10.00 and a [redacted] card $10.00. They agreed to pay $29.23 for all three cards then on their site they changed the agreement to only 13 dollars and some odd cents for the [redacted] card only and still they have paid zero. I'd like them to either give my cards back or pay as promised. Thank you

Business

Response:

Hi,This order has been paid for as of 1/20. I apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I did notify Revdex.com upon receipt of payment, sorry seems messages did not reach the appropriate person. Thank you.

Review: On 12/26/2014 I visited CardCash's website to exchange a [redacted] Airlines gift card with a [redacted] gift card. I received an order number and was told it would take 1-2 hours (or up to 24 hours) to complete the transaction. My gift card now has a balance of $0.00 and I have yet to receive any gift card from cardcash.com. I have checked spam emails as well as my regular inbox and as of today (1-5-15) haven't seen another email from them. I sent a follow up email to their customer service on 12-30-14 and have not received a response. I have also contacted them via phone but was told their call center was closed, despite my calling between normal business hours.Desired Settlement: I would like the gift card I originally ordered or a refund of the $50 [redacted] airlines gift card.

Business

Response:

After having more, repeated contact with this business I resolved the issue with them. Thank you for sending your complaint to them. My record number for my original complaint is: [redacted]

Consumer

Response:

After having more, repeated contact with this business I resolved the issue with them. Thank you for sending your complaint to them. My record number for my original complaint is: [redacted] Thank you again,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I don't know where to start as this whole purchase process is very disappointing , frustrating and cost me loss of money & time for the gift-cards purchased with them and which are still not delivered as of today.

I am an IT Consultant by Profession and though I shop online many times this is the worst ever experience so far & before making the purchase I called & enquired about shipping with a rep as I was purchasing cards to buy birthday gift in a store for kids & she confirmed that cards would be shipped within 24hrs. So I purchased sports authority gift-cards with 20% discounted price for $355.20 with a face-value of $426.24 on 03-26-14 and followed-up with them next day & was told that order was processed & will be shipped in 24hrs as advertised on their website.

But when I got a reply to my email in which one of their customer care rep mentioned even if they shipped that day I might not get by weekend, so I sensed something fishy & called them many times & left messages & finally got hold of one rep who confirmed the order was processed & there is no reason for any delay.

I called again on 03-28-14 & then they told me that the cards were not shipped because they were busy with moving & it would be definitely shipped that day. so I was hoping they would & when I called again on 03-31-14 and I got the same answer, by now I was stuck with them. Like mentioned the purchase I was about to make was an in-store item & a birthday gift so I had no option to buy the product in store without any discount (20% which I was supposed to have saved had they mailed the cards in time ) on my credit card.

I can show the proof of purchase/receipt of the product for around $450 which I made at sport authority.

As of today 04-03-14 I still haven't received my gift-cards & Instead of refund they are saying they would charge me 10% restocking fee if I return them & told me complain to whomsoever I want.

Today they gave me a tracking# which is of no use as I do not have cards yetDesired Settlement: Because of this purchase I couldn't save 20% which I would have if the cards arrived in time or had they told me about delay or cancelled my order so that I could have bought cards somewhere else (but they didn't)

I think they were fully aware of delay & intentionally made the sale happen so as not to loose customers/sale when they could have simply put up a note on there website about delays in shipping or could have mentioned delay in any other email.

I JUST WANT 20% REFUND AS THATS WHAT I WAS SUPPOSED TO SAVE.

I think Revdex.com will find out themselves about their business practices if they approach them as a customers as they do not have any remorse about their behavior or they way they conduct business.

I have copy of every email & I can give you my PAYPAL account details where you can verify my credibility and purchases.

I would appreciate if Revdex.com could resolve this & caution online customers and fix such business practices.

Business

Response:

Hi,

This order was placed after 9:00 pm on Wednesday night so there is no way they can ship that day, as mail in this country doesn't get delivered at night. I have the emails to show that we told the customer right off the bat that these will not be delivered by the weekend; I can provide if needed.

The customer has already used these cards that they bought from us. If they would want to return them for a refund that's one thing. We would gladly acquiesce. But to ask us to refund the savings they would have had is the gift card would get there the day after ordering is impossible for us.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I myself have informed that I will use the cards in case they arrive & informed I am about to use the cards when they arrived and I myself have informed that I have used the cards after they arrived to both PAYPAL & Revdex.com.ORG and also ABC/CARDCASH because I paid for them in full and I was afraid CARDCASH aka ABCGIFTCARDS might empty them & just refund my money to paypal account and that way they could argue that they refunded my whole amount & simply apologize. That way I would have lost my time & 20% savings and also I di not loan them my money so that they can use it and return after some time as if I am a bank.

Yes I purchased the cards on the 3-26-14 and I did call and ask if they could expedite the shipping or have somebody(my family & friends could come pick it up personally and mail it to me. To which they responded that the order was already processed( I have the copy of that email) and next the shipping info was given to usps on 03-31-14, picked/processed on 04-01 & delivered on 04-05. According to their shipping policy shipping usually happens in 24hrs and should have been delivered in 10days, it took 111days in my case( can provide the tracking#)

Lastly if it wasn't their mistake why would one of their rep on phone & email agree to refund me EXTRA 10% besides refunding my whole amount ??( I have the copy of that email aswell.

Regards,

Review: Emailing customer service of ABC Gift Cards has been far short of helpful.Ordered Sunday December 8th. Shipped Monday December 9th. Tracking Last Updated Tuesday December 10th (2:30 AM). Originally Scheduled for Delivery Thursday December 12th.9 days since the tracking has been updated and counting. 6 postal days past delivery and counting. For a 2-3 day Priority Mail package to travel from NJ to CT (a mere 180 miles from the postal facility it was accepted at to my local post office). Weather and Holidays are NOT a factor as I have made purchases online before, on the same day and after I purchased the gift card, and all my other purchases have been delivered and the gift card still has not. Seems as if they are ignoring my requests for a refund or have a replacement gift card sent to me.Desired Settlement: Full refund ASAP and deal with the USPS for losing, misplacing or stealing the package in transit themselves.

Business

Response:

Hi,

We do apologize for the delay though there isn't much we can do, especially during the holiday season, to make USPS expedite the shipping. The customer received the package on the 23rd and has disputed the transaction with PayPal.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I sent 2 cards to cardcash. They said payment would be sent out in 24-48 hours. It had been a week, so I called customer service. They said they didn't know how long it would take to get the money. I asked them to send the cards back. They cancelled the order, but told me they didn't know when they would ship them back but they would put a note in. When I told the representative that was unacceptable, he went silent (with the call still active) for over 3 minutes before hanging up on me.Desired Settlement: I would either like my money or the cards back so I can sell them elsewhere.

Business

Response:

Hi,All cards

we receive go through a rigorous verification process. The cards in your order

were identified by our system as potentially problematic. They have not been

sold or used, but they have to be retrieved and mailed back to you. In a large

facility, this can take several days.Our company

policy permits us to supply you with the tracking number for the shipment

exclusively through our corporate email. Please email us at [email protected] and make sure you include your

order number and date in the email.Thanks for

your understanding,-CardCash

Customer Support

Review: In January, I purchased a $100 American [redacted] gift card from CardCash.com and paid $74.55 for the gift card. I assumed that the gift card would be available for viewing on my account when I went to American [redacted] a few weeks later; however, I was incorrect in that assumption. I realized that I had never been sent the gift card to my email in the first place. I called CardCash.com and they sent me the gift card via email a few days later. The next time I decided to go to American [redacted] was a few weeks later when I realized the gift card they sent me was non-functional. They claim to have a 45-day guarantee, and yes, more than 45 days passed from the time I purchased the card and when I realized the card was non-functional; however, I did not receive the card for months (which is already unacceptable) and the card that I received was never registered according to my representative whom I spoke to at American Eagle.

I demand my money back from this scam business who has since stopped emailing back after I attempted to simply explain my situation.

Business

Response:

Review: I bought an electronic card from CardCash.com. When I went to the restaurant it showed $0.00 balance. I contacted CardCash customer service. They refused to investigate because according to their policy they can do it only within 45 days after the purchase a card. Their policy states:

"After 45 days, CardCash shall not be responsible for any balance discrepancy or cards cancelled by a merchant."

I checked merchant's website and it shows that this electronic card was not cancelled and has $0.00 balance. Simply, CardCash charged me $40.00 for a card with $0.00 balance. I believe they sold this card twice.

I bought a bunch of cards to this restaurant in the same transaction. I have checked the rest cards balances and they were fine.Desired Settlement: I would like to get $40 back or get another card for $40 to this restaurant.

Business

Response:

I apologize for the issue. We sent a website credit for the full purchase value to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.