CardCash.com

Review: I placed an order for a American Eagle gift card online 12/26/2014. Order confirmation indicated order would be received electronically (through email) usually within 1-2 hours. Four days later and I still have not received the product ordered and paid for. Two emails have been sent to the company requesting resolution without a reply to date. Multiple phones call have been placed to which only a recording is repeated and then the call is disconnected.Desired Settlement: Product needs to be delivered immediately and with an additional (substantial) discount. Also an apology needs to be issued for unacceptable purchase delay and non-existent customer service.

Business

Response:

Hi,This was sent last month and I just resent in case the customer didn't receive it.

Review: Sold my Southwest Airlines gift card Dec. 17th, 2014. Email confirmed that payment would be made within 24-48 hours. Have sent 3 emails since and 2 phone calls. Both emails stated payment would be issued in 24 hours. However, no payment has been made. Amount of payment- $405Desired Settlement: Would like my funds deposited within 24 hours.

Very displeased with this company and lack of execution.

Business

Response:

Hi,I need an order number to see if this was taken care of. The email address isn't in our system.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold this company a 50.00 gift card to [redacted] on July 22nd, I filled the paper work out and securely mailed the card that day, It is now the 30th and they state they have not received it as of yet. I also was curious as to whether they had any for sale on their website to see how much they were going to sell it for after their offer to me. Well, on the 22nd they did not have any available..... But, on the 30th they all of a sudden have a 50.00 [redacted] gift card available for sale for 44.00 ... Could this be the gift card I sent them?? It seems very suspect that they all of a sudden have a 50.00 gift card for sale on their site and they claim they never received mine. I am filing reports with everyone I know as I am NOT taking a loss on this transaction. This company is the worst ever to deal with. Thank you for utilizing our Gift Card Sell System. Your sell order confirmation # is 174058 Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package. The mailing address is [redacted] Order Summary: Merchant Name [redacted] Face Value Percentage Pay Amount [redacted] 1 50 70.00 35 Sub Total Payment : $35 [redacted] Bonus : $ 1.4 Total Payment : $36.4 Payment Method : [redacted] gift card Once we receive your cards and validate them, your payment will be issued within 24 hours. If you are having any difficulty or have a question, you can give us a call at ###-###-#### or just reply to this email. Thank You. This is an invoice I received from them stating what they will pay for my card, I have called several times and sent emails to no avail. I have sent mail for 59 years first class and never ever lost a piece of mail. This is not right.Desired Settlement: I want these people to send me what was promised and at the very least the full amount of the gift card in [redacted] payments for my stress. 50.00

Business

Response:

Hi,

I was in contact with the customer. The card has arrived and we are paying them for it.

It is normal procedure for a card to take a week to get here.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

I am a first time user and was very worried, I recind my statements as the company has come through

Review: I purchased $200 worth of [redacted] gift cards from ABC Gift Cards, and had a zero balance on both cards. The claims department asked me to send a picture of both cards which I did, and responded that they are not issuing a refund.Desired Settlement: ABC Gift Cards needs to refund me the amount I paid for the gift cards. They should not be allowed to operate a business like this.

Business

Response:

Hi,

We have our 45-day return policy for all of our cards as we deal in the secondary gift card market. This is clearly stated on our site and with every package we send.

We try to work with our sellers even when the claims come in after 45 days. If we are able to recoup our money at that time then we will refund the buyer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I will pursue other means of collecting what is owed to me

Regards,

Business

Response:

Hi,

At this point based on what the customer is saying he isn't asking for a resolution through the Revdex.com, but rather through other means.

If there is anything else we need to do please let me know.

Regards,

Review: I sent in a gift card of a value of $20, website says they paid me but I have no balance in my bank account what so ever about them paying me the amount. Won't answer emails or phone calls. This is just wrongDesired Settlement: Have that company pay their fees that they told customers they would give them, I know i'm not the only one who has complained about this company/have them arrested/shut the site down so no one else gets in this situation

Business

Response:

Hi,

The payment was made on 4/29 into the customer's account ending in [redacted] As per our agreement, the amount paid for the card was $15.42.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution is satisfactory to me. The money was deposited the day after I made this complaint. My apologies!

Regards,

Review: I sent a couple gift cards to abc via fed ex with a tracking number. the package arrived at the requested location and was signed for by an A.kruse. the company claims to have never got my package and cancelled my order without any notice to me and is refusing to send me the card numbers so if they did infact get lost in the mail I can figure out how to cancel the cards and replace them. there refusing to help at all gives me the idea that they infact did get the package and stole them from me. im ready and willing to not only make this a legal matter but a federal matter as well.Desired Settlement: I want all of my gift cards back with the same ammounts on them or I want my full payment of $441.00

Business

Response:

Hi,

When we tried to verify the balance on the cards with the merchants we were advised that these were high-risk cards.

We were unable to accept them and we mailed them back. We never take balances off cards without paying for them.

Review: I mailed two gift cards to [redacted] on September 15th, 2013. Their website claims that they will make payment 2-3 days after receiving the cards. I have not yet received payment, and when I try to caontac the company via phone or email, I either get no response, or am told to please wait an additional 24 hours. 09/16 - I mailed both cards in the same envelope to [redacted] 09/18 - Day I estimate they received my cards 09/21 - Day I should have received payment 09/23 - Received payment of <$20 for 1st card 09/24 - Called to ask status of second card, sent to voicemail after 13 minute hold. Left voice-mail. 09/25 - Emailed address on website asking for a status/contact. 09/26 - Called again and spoke to someone. They stated that the excalations team has been trying to contact me, but could not tell me how (phone, email, mail, etc.). Asked that I wait 24 hours and if I dont hear from anyone, send an email to their support address. Told her they received the cards 8 days ago, and I would not wait another 24 hours. Asked her to resolve this issue with the "escalations team" immediately. She was unable to. 09/26 - Filed complaint with the Revdex.com.Desired Settlement: I would like to either be issued an [redacted] gift card in the amount of 228.63 as originally promised, or I would like my lowes card valued at 259.22 returned.

Business

Response:

Hi,

As the second gift card was of higher value and the customer was a new customer we needed some additional information to process the order.

'

Once we received it we paid the customer his [redacted] payment.

Review: Recently I sold some gift cards worth of $160 to abcgiftcard company (which I think is the same firm with cardcash). THe order number is [redacted]. I shipped my cards to the company and after about two weeks, I found my order was received and the payment was processing. Last week I received an email from [redacted] VP of finance at cardcash.com saying that they will reduce the payment of $160 to $120 since one of my previous order more than ONE YEAR ago (order number [redacted]) contains two inactive and/or cards have different balance. I have no idea what they are talking about since the order [redacted] was placed more than one year ago, and they didn't inform me until one year later. I highly suspect someone who bought them used them up and now I have to eat up the loss.

I immediately sent [redacted] an email asking about which cards were used, and they don't they inform me at the first hand, but only after one year. Since then I haven't received any response from anyone from cardcash/abcgiftcard.

I fully understand that it’s absolutely illegal to chargeback a settled case and impose a penalty on a new transaction without my consent.Desired Settlement: Immediately refund me of 40 USD I deserve.

Business

Response:

Hi,As per our terms and conditions we have the right to deduct payment from previous orders that contained issues. The previous sell order from this customer contained fraudulent gift cards which were then sold illegally by the customer.The customer agreed upon sale of the gift cards that we can recoup the lose caused to us and there is no statute of limitations on this.

Consumer

Response:

I am rejecting this response because:Cardcash claimed that I sold fraudulent cards, but do not provide any evidence on their bold and false claim. I have receipts of all the purchases of these gift cards. Cardcash did neither provide with any information on the cards they claimed fraudulent nor do they send those cards back to me. It seems that they used up my “fraudulent” cards and just walk away without saying anything.

Business

Response:

Hi, After further investigation into this matter we will be issuing a $40.00 check via mail to the address on file.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased discounted gift cards from abc gift cards. I received the gift cards via electronic email. When I went to redeem the gift card in store only one of the two functioned. I contacted the email support of abc gift card. After a week of waiting for a response I decided to call the support line. Was transferd twice spoke to a supervisor, who assured me that the claims department would investigate. This was over a month ago. Didn't receive any response email or phone. Basically I just got ripped off 40 dollars.Desired Settlement: I would like a refund of 40 dollars and an apology.

Business

Response:

Hi, A refund has been issued in the full amount back to the credit card that was used at the time of the purchase. -CardCash Customer Support.

Review: I purchased a [redacted] egift card supposedly worth $100 from CardCash.com in April. I tried to use it in July and was told that it had been "deactivated." I contacted CardCash.com and was told that if the problem is not reported within 45 days they will not do anything to rectify the situation. Basically they sold me a worthless piece of paper and because I did not catch them within 45 days they are keeping my money.Desired Settlement: I would like them to refund the purchase price.

Business

Response:

Despite the fact that this is beyond our 45-day guarantee wecan make an exception and offer the customer a website credit for the purchaseamount of the card.We apologize for the inconvenience and request that in thefuture the customer uses all cards within 45 days of purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I never received notification that the vendor had responded to my complaint and I haven't been able to figure out how to respond back on your web site. The vendor offered a credit which I am willing to take but I don't know how to indicate that.

Business

Response:

Hi, We will be issuing you a $50.00 website credit.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I am not entirely happy as I am still out at least $30, I will accept the resolution just so this will finally be over and done with.

Review: I bought 2 [redacted] e-giftcards, face value $15 each, $30 for the two. The e-giftcards did not work and I have been unable to get cardcash to respond to my problem. 4 emails sent.Desired Settlement: Refund or physical gift cards that work.

Business

Response:

Thank you for letting me know about this. I will have a refund issued for the two cards.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the refund is sent in a timely manner. I await the refund, but I really didn't see a date mentioned that it would be sent.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Cardcash has not refunded my money yet, as they said they would in their response. So this complaint has not been resolved yet. [redacted]

Review: Sent gift cards to card cash to receive cash back as stated on their website. I sent my gift cards to card cash back in December, a couple of emails were exchanged with a customer service rep there who stated they could not verify that my gift cards and were going to send them back to me with a tracking number in December. I never received the gift cards,or a tracking number. Emailed the same customer service rep I had been speaking with prior, and customer service will not email me back anymore. This was back in December, I am now in April and have not received any kind of communication from card cash. Whenever I called to ask about this they state that they will send the cards or that nobody is available to speak with.i'm not sure if they lost my gift cards and that's why they are avoiding me. But I either want my gift cards back or compensation for the amount of gift cards.Desired Settlement: Would like to receive my gift cards back to my new address, or cash or check in the amount of the gift card I sent to them.

Business

Response:

Hi,We just reverified a number of the gift cards and the balance seems to have changed while these were in our inventory. Has the customer used the cards?Jeremy

Consumer

Response:

Review: [redacted]I am rejecting this response because:I was sent an E-Gift card from [redacted] from card cash that never worked so I'm not sure if that's the same [redacted] info they have in their system but I need that resolved also. I was sent some card info to see if I could get my money back for some of the cards. I was able to use the [redacted] and one of the [redacted]. However, I don't know which [redacted] was used because I never received the cards back and it doesn't show me the whole card number on card cash website, so I can't verify which card it was that was used. So I need to get the money back for all of the cards I sent minus the [redacted] and one of the [redacted]. I was told I would have the physical cards sent back to me in December so if you have them I want those back instead of cash, unless I am getting cash in the full amount of the cards I sent in, since I am not willing to do business with Card Cash. Regards,[redacted]

Business

Response:

Hi,Attached are the gift cards and pin numbers for these cards.Jeremy

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I bought an [redacted] gift card listed at $81.71 and received a gift card valued at $32.09. After contacting customer service, who agreed that the card was listed for more than I received, I was told to contact [email protected]. The claims department verified that the card was worth $32.09, but wouldn't honor the price of $81.71. I sent them pictures of the bill sent with the card and a picture of my purchase on their website, both listing the card as worth $81.71. They have said that this was a mistake and their response was "Correct, the value is not stated but from the amount you paid, percentage-wise, you only paid for gift card the value of $32.09." This is different from what I purchased and I would like for the listed item to be delivered.Desired Settlement: Since the value of the gift card was listed on their website as well as the bill, as $81.71, I would like to receive the remaining balance of $49.62.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I do not see a response posted. I have tried several different views, but maybe I'm missing something. Please let me know what the response is.

Regards,

Business

Response:

Hi,The response is simple: The msrp was listed incorrectly on the site. As it states on your invoice you received 9.5% off the gift card and that's the percentage you received. You paid $29.04 for a $32.09 card, exactly 9.5% off.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The listed price is what needs to be honored, not the price that was intended to be listed.

Regards,

Business

Response:

Hi,The company has no obligation to honor a glitch on a website. That wasn't the actual price and the customer knew that when making the purchase. The customer is just trying to get the company to lose money because of a price mistake when they knew what they were doing. If the customer didn't want the card at that value they should have returned it without using it which they didn't.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The card was purchased from this company because it was the highest discount from a third-party company and at the time, the percentage discount matched the actual discount. However, the receipt that came with the card reflected a different percentage discount and amount.

Regards,

Business

Response:

Hi,Like I said this was a pricing error on our site which we are not obligated to honor. The customer received exactly what they paid for.If the customer wants to return the card and have their money refunded we can do that.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the business in reference to complaint ID [redacted], and am disappointed that they will not honor their mistake. Since the cost to return the card would end up being a loss on my part, I will not be returning the card.Regards, [redacted]

Review: On Jan 26 placed an order for 4 cards for the total $112.93, paid with paypal. a few minutes later received 2 email from paypal that I have 2 charges from the same Cashcash.com for the same amount of the 112.93. also received an email from cardcash.com about my order #[redacted] and that the cards will be sent in the next 24-48 hour in the different email. Waited for 2 day did not receive anything else, Called the customer service number 1800 227-4214 on the 3 day, and explained what happened and she said they will credit one of the charges back to paypal and will resend cards by the end of the day which was on the 1/29Desired Settlement: I would like to have those charges reversed and credited back to paypal. for the total amount of both charges totalling at $225.86

Business

Response:

Hi,The order with the issue has been refunded as of 2/1 while based on our system the other order was sent right away. I just resent it to make sure that it was received.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: My husband and I placed 15 orders on [redacted] around 12am on 11/29/2014. It has been more than 12 day from 11/29/2014 to 12/12/2014. However, we just received 3 orders via email so far, no response at all for the rest of 12 orders. I tried to contact them yesterday (12/11/2014) and today (12/12/2014), they just said that system was down. I was only able to receive 3 orders yesterday by calling them multiple times yesterday. I called them again today (12/12/2014), they still had the same issue - system's down.Desired Settlement: Full refund. We don't need those 12 orders any more because they failed to deliver my order after more than 12 days we made the full payments.

Business

Response:

Hi,All of these orders were either shipped or delivered digitally.

Consumer

Response:

I am rejecting this response because:The response is not telling the truth. [redacted] & [redacted] were still at "held" status yesterday. I have the email confirmation for evidence. I called them again but asked from the copy of my driver's license, which I refused to provide. They said they would cancel and refund me, but I haven't seen anything refund back to my account so far.

Business

Response:

Hi,To date, all the customer's orders have either been delivered or refunded.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I submitted a giftcard I acquired through a return to their sell orders department on July 26th order #[redacted]. I tracked my giftcard through USPS and it has been there since July 31st. Despite their website stating that they pay within the next business day I have yet to receive a payment. I emailed their "contact us" page about my order and have yet to receive a response. I called their service department and was told it was in escalations (which no one ever told me despite having my contact information) and that I needed to verify my information (name, address, etc). I was then directed to the escalation department. Since then I have submitted copies of my license, credit card statements, my work ID, utility bills, and have not gotten any response that things have been moved toward payment. I have sent multiple emails and have tried calling multiple times but have been told I need to speak to my representative who does not take my calls or respond to my emails. It seems to me that the lack of response is an attempt to keep my giftcard, which is worth over $500 and not pay out my sale. If anyone had actually cared you would think that they would get back to me. They have all of my information and my gift card and I'm left out in the cold. This is poor business practices and fraud as far as what they advertise on their website about payouts. Please help me resolve this.Desired Settlement: I would like to be paid out the agreed amount for my giftcard as indicated in my sell order confirmation (please see below). Sub Total Payment : $415.6006[redacted] Bonus : $ 16.624024Total Payment : $432.224624Payment Method : [redacted].com gift card

Business

Response:

Hi,I apologize for the delay. It looks as if [redacted] is still waiting for the necessary information to move this forward.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have sent absolutely everything and have sent reminder emails about the issue. [redacted] has not returned an email since September 1 despite me sending two forms of ID, a credit form from ABCGiftcards, a copy of a utility bill and a credit card statement to verify my previous and current addresses. What else could they possibly need. None of this was ever asked for during the sell process and it is marketed as quick pay outs. I would say two months is not even close to quick. I am attaching my emails with [redacted] for your review.

Regards,

Business

Response:

Good Morning [redacted],

I received the offer to arbitrate the above complaint number. I believe this has been resolved as the customer was paid on 9/19. Would you be able to confirm a satisfactory resolution from the customer as well?

All the Best,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

In reference to complaint ID [redacted].

After sending my 10th email asking their escalations department when my verification would be resolved I was offered the payment on 9/19 that was agreed upon back in July. While I think their practices are questionable and they should really stop marketing it on their website as a one business day turnaround, I am happy with the resolution as it was what I was looking for from the beginning. I also think that they should really work on their communication and be available when someone calls rather than treating a customer like an inconvenience.

Regards,

Review: On 8/9/15, I submitted 3 sell orders with the business. On 8/10/15, I mailed the gift cards and a copy of the sell orders to the [redacted] address via USPS, as per instructions. Receipt of the amazon.com gift cards I requested in the sell order was expected in a reasonably timely manner, as the sell order indicates that the payment would be issued within 24 hours of receipt / validation. On 10/21/15, I emailed the business to obtain a status on the order, as I have not yet received the amazon.com gift cards. There have been communications back and forth, with only their acknowledgement that they have not yet received the cards and their continued requests for information that I have provided in 3 of those 5 emails, inclusive of the cards, sell orders, and receipts for tracking / mailing. When I used my copies of the gift cards, I confirmed that at least 1 card had a had a reduced balance from when I mailed the card. This tells me that the cards have been received by the business and redistributed to others, or that the mail has been tampered with after I fulfilled my obligation to the business. The most recent email I received from them was on 11/5/15, whereby they requested information about the cards (i.e., physical gift cards or ecards), which has already been provided to them in a previous message.

I have made a good faith effort in this transaction with the business, to which the business has not completed their obligation to me as their customer to provide me with my payment or resolve the issue I have raised within a timely manner.Desired Settlement: Expected payment in the form of amazon.com gift cards, as outlined in the 3 sell orders in a timely fashion.

Business

Response:

Hi, Payment is being sent to the customer for all three orders via the payment method the customer selected.

Review: I visited cashcard.com to exchange a $50 gift cardthat my daughter received, for a cash card value (she didn't like the store from which the original card was purchased).

After providing the card's information, and receiving confirmation from the website (see below) the card with the refund was never sent, I did not received a reinbursement and several attempts to resolve the matter, were ignored by the website's support department.

Below is the email I received initially, confirming the transaction:

===================================

Hi [redacted],

Thank you for using the CardCash gift card sell system!

Your confirmation number is #[redacted].

The following is a summary of your order and the payout for your gift card(s):

Merchant QTY Face Value Percentage Pay Amount

[redacted] 1 $50.00 69% $34.50

Total: $34.50

Payment Method: Mail Check

Your card(s) will be verified and payment will be made in 1-2 days.

If you have any questions please contact us at [email protected], or by calling [redacted]. Thank you for your business and have a great day,

- The www.cardcash.com Crew

===================================Desired Settlement: I'd like to receive the amount agreed upon $34.50.

Business

Response:

Hi, We will be processing this customers order. A check in the amount of $34.50 will be mailed out to the address on file.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.I received a check for $34.50 as agreed. Please close the case as resolved. Thank you very much for your assistance.

Review: I never receive the two [redacted] that I ordered for digital delivery.

I tried to communicate via email support and calling the support number but no one responded on

both. I went ahead to dispute the transaction on Paypal after a week, apparently Paypal does not cover it.

I was told by Paypal that its was being shipped via USPS with a 0000 tracking number which does not exist. My order was for digital delivery via email. I was contacted via email by Card cash after I tried to dispute on Paypal. I didn't get any reply after I wrote back. Its already been a week . I purchased the cards on July 12,2015.Desired Settlement: I would like to get a refund or the delivery of the product I purchased.

Business

Response:

Review: I purchased a gift card from cardcash and the "purchase" transaction was run as a cash advance. Even though the gift card was paid in full, I was charged a cash advance fee as well as monthly interest cash advance fees. I tried calling but after 30 minutes waiting to speak to customer service, I hung up. So I submitted an email via their website 20 days ago. Since my original email 20 days ago, I have received several emails assuring me that "someone from [redacted] will contact me because they are not the ones who process the credits". I was told by my credit card company that these monthly interest fees for the cash advance will continue. This is unacceptable. I have emailed them several times asking for someone to call me so we can resolve the issue. I have not yet received a call.Desired Settlement: I not only want to be credit back for the cash advances fees and interest, but I want the original cash advance transaction reversed and re-ran as a "purchase" so I will not incur further cash advance interest fees. I want a letter in writing stating that this was processed and there will be no further cash advance interest fees.

Business

Response:

Hi,I apologize for the issue caused by our credit card processor. All of these situations were forwarded to [redacted] who has been taking care of the issues and refunding them.If there is an additional interest charge just call your credit card company, explain the situation and they will wipe off the charge.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

[redacted] has not yet credited anything back to my card. Nor have they contacted me about processing a refund as you said they would. This is NOT the fault of my credit card company. They say that they can do nothing to reverse the transaction that you processed incorrectly. I need someone from card cash (not [redacted]) today to contact me to reverse the transaction error and re-process correctly.

Regards,

Business

Response:

Hi,We sent this to [redacted] who assured us they would take care of this. Please confirm that it was done as this should have been taken care of by now.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Neither [redacted] nor the business has contacted me about a refund and my card was charged yet again for another cash advance fee. At this point, my card has been charged more than the value of the gift card itself. Please call me at [redacted] to discuss refund since nothing has been done on behalf of [redacted].

Regards,

Business

Response:

Hi,[redacted] has assured us that this has been taken care of. There is no way for me to check the veracity of their assurance aside from having a confirmation from the customer.Has the refund hit the customer's account?Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because:No, the original transaction has not been reversed so therefore it will continue charging my card every month until the cash advance balance of the $42 original purchase equals zero. This means that I will end up paying not only for the initial purchase that was charged ($42), but also the monthly installments for the incorrect "cash advance" which will be $42 plus fees. This means I am going to end up paying almost $100 for a $50 giftcard. If [redacted] would reverse the transaction, this is the only way to fix.

Regards,

Business

Response:

Hi,All the information was sent to [redacted] who has promised us that they are refunding all such customers who had this issue.Jeremy