CardCash.com

Review: I decided to use Card Cash for the first time instead of who I normally use which is [redacted]. This has turned out to be a nightmare. On December 30, 2014 I sent them 218.00 in gift cards by way of Fed Ex ([redacted]) (order 4[redacted]) and they were signed for on December 31, 2014 by A. [redacted]. I have attempted to contact the company numerous times only to never ever talk to a live person. Either the workers are off due to bad weather (if they even have workers) or they wait for customer service is so long you have to hang up. This is really no way to run a business which deals with peoples money. I wish I lived in NJ, because I would go see what's really going on at this business, because whatever it is it isn't right. All decisions made last year were good except the decision to use Card Cash. After reading so many complaints like mine something is extremely wrong with the way they do business.Desired Settlement: I either want my gift cards back or my money. If they don't have enough money to pay for shipping then I will.......That simple.

Business

Response:

Hi,I apologize for the delay. The cards are here and have been verified. I moved this forward for payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Only if they do what they say and this is yet to be seen!

Review: My family sent in a Best Buy giftcard to be exchanged with CardCash for cash. CardCash has confirmed receiving our gift card and said payment was submitted directly to our checking account. They said it should take 1-2 business days. We are on day 5, and we have confirmed that our bank account number is correct in their system. We are very disappointed not only in their failure to meet their customer service agreement but in the unprofessional, impersonal, and unresponsible nature of their business. Customer service calls take HOURS to get through. When we have managed to get through, we are given promise after promise that is not met. We believe we should have our money by now.Desired Settlement: We believe CardCash should honor their agreement to pay us cash for our gift card. Our order number is [redacted]. Any assistance with this matter would be helpful. Thank you.

Business

Response:

Hi,We apologize for the delay. The incorrect account number was entered into the system. We received the correct one and have made the payment to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I ordered a and paid for a $450 [redacted] gift card from Card Cash. It came today with the number on the gift card scratched off to make it unreadable. I quickly went to [redacted] to make sure it had a $450 balance and they checked the card and told me that the card has a zero balance.Desired Settlement: Credit Card Refund to my credit card

Business

Response:

Hi,I apologize for this issue. We have a department that deals with these issues and the customer should contact them directly. Email [redacted] with a picture of the front and back of the card and they will take care of the refund.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I submitted photos of the gift card to the business today, as requested. I am awaiting a refund to my credit card at this point.

Regards,

Review: I agreed to sell my [redacted] gift card to ABC Gift Cards. On 12/13 they sent me this confirmation email:

Thank you for utilizing our Gift Card Sell System.

Your sell order confirmation # is [redacted] Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package.

The mailing address is

If you are sending your cards to us using US Postal Service

please send your package to this address:

ABC Processing Center

P.O. Box 2045

Lakewood NJ 08701

If you are sending your cards to us using with [redacted] or [redacted]

please send your package to this address:

ABC Processing Center

990 Cedar Bridge Ave

STE B7, RM 365.

Brick, NJ 08723

Order Summary:

Merchant Name QTY Face Value Percentage Pay Amount

[redacted] 1 749 91.00 681.59

Sub Total Payment : $681.59

Total Payment : $681.59

Payment Method : [redacted]

Once we receive your cards and validate them, your payment will be issued within 24 hours.

If you are having any difficulty or have a question, you can give us a call at 800-364-0488 or just reply to this email.

Thank You.

On 12/18 I sent a copy of the email with a printed copy of the gift card to ABC Processing Center P.O. Box 2045 Lakewood NJ 08701. I still have not heard anything from them even though I have sent two follow up emails and their phone says they are experiencing a high call volume and to email them. I am worried they stole my gift card and never intend on giving me the money for selling it to them.Desired Settlement: I would like the order cancelled and gift card returned. Their site states "Customers who choose to mail in their cards, get a slightly higher payout amount. Payments are generally issued on the next business day of receiving your gift cards." Since I mailed my gift card on 12/18, I should have received a credit by now. Please cancel the order.

Business

Response:

This card hasn't arrived at our facility yet. Without a tracking number there is no way that we can know where this is.

Review: I went to this companys website, CardCash.com. This company sells gift cards to other companies and businesses at a discount. I purchased 2 E-gift cards that were printed and mailed to me. When I received them in the mail, I went to use the gift cards at the business. They told me that the gift card was invalid, it had no money on it and never did. They told me where ever I got this gift card, they were selling fraudulent gift cards. This company has lied to me. They did not give me what I purchased. They sent me worthless pieces of paper.Desired Settlement: I want a full refund of $533.37. They have provided me nothing. I can send back everything they sent me but I want nothing to do with this company.

Business

Response:

The customer was in contact with our claims department who is handling this.

Consumer

Response:

I am rejecting this response because:This company is a total scam. They do nothing but rip people off. Company refused to give me a refund after they sold me fraudulent gift cards. I filed a claim with [redacted], hopefully they can get my money back. Someone should bring legal action against this company.

Review: I purchased a $200 gift card which came with a balance of $0. I purchased a Southwest Airlines e-gift card values at $200. Within ten minutes of receipt of the e-code I attempted to use the gift card to book a flight on Southwest Airlines. When I entered the card code and pin, I received a notice that the card contained a balance of $0.Desired Settlement: I want an immediate refund, or so long as Southwest Airlines has not changed their flight prices, a new gift card with the correct $200 balance.

Business

Response:

Hi,I apologize for the issue. Our claims department deals with these and will be happy to assist the customer if this has still not been taken care of. Please contact them at [email protected].

Review: I sold them two gift cards and they have yet to make payment for the amount owed. This is a trivial amount of money - just send it to me. I plan to file a police report and a complaint with the AG of NY and NJ as well as the FTC.Desired Settlement: $12.40 paid to me ASAP.

Business

Response:

Hi,Our system declined the order. The gift cards are available for use by the consumer.

Review: I just bought several target gift cards. Others are all good, but I received one with zero balance on it. Can you help me out here?

Business

Response:

Hi, A refund has been issued to the customer on 10/29 back to the credit card that was used at the time of purchase.

Review: I sent 4 gift cards to Card Cash because they extended me an offer to purchase my cards. After receiving my cards, card cash asked me for further details on how I acquired the gift cards and for my drivers license. Since the gift cards I was selling to Card Cash were not a gift and had previously been purchased from a 3rd party web site, Card Cash stated that this violated their terms of use and cancelled their offer to purchase my cards. I received an e-mail from a representative on January 19th stating that they would be mailing the cards back to me. The cards are worth a total of $2,000.00. Today is 2/3/2016 and I have not yet received the cards nor have I received a tracking number. Card Cash confirms that the cards have not shipped out to me yet. 15 days have passed since they cancelled the purchase of my cards and they have yet to ship them back to me. I have talked to 3 different representatives on 1/25/2016, 1/29/2016, and 2/3/2016. None of them have been able to provide any resolution other than to tell me that in a large facility it takes time to find and ship gift cards. WHAT??? If I purchase a gift card from them they promise to ship in 1-2 business days. Why would it take more than 15 days to return my cards. I find it unlikely that Card Cash ever intends to pay me anything for these gift cards and they are attempting to walk off scott free with my $2,000.00. I wish I would have read other complaints about Card Cash before starting this transaction. I don't really know what to do at this point because Card Cash won't do anything for me other than make excuses and give me the run around.Desired Settlement: My 1st desired outcome would be that Card Cash pays me the originally agreed upon price for my gift cards. There was absolutely nothing wrong with the gift cards and I did not purchase them fraudulently, so why would Card Cash purchase them from me in the first place.

Since they say my previous purchase of the gift cards does not meet their terms of use, my 2nd desired outcome would be that Card Cash makes me a reasonable lower offer for the purchase of the gift cards since they seem to have issue with how I acquired them in the first place (3rd party website).

My 3rd and least desired but acceptable outcome would be that Card Cash returns my cards to me in expedient fashion (within the next week) with all balances intact.

Business

Response:

Hi, All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, but they have to be retrieved and mailed back to you. In a large facility, this can take several days. Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at [redacted] and make sure you include your order number and date in the email. Thanks for your understanding, -CardCash Customer Support

Review: I sent in a large amount of gift cards to sell to this company. They requested further information regarding how I had obtained these cards which I provided. I was told the funds would be deposited into my checking account. Then they said it would be deposited but only into paypal account. I had no problem with this so I gave them that information as well. This whole process to get to the point of them asking me for my paypal account took more than three weeks, which is a lot longer than the 1-2 day turn around they advertise on the website, but that is beside the point. After another week goes by and I still had not heard from them and I didnt receive my deposit I sent another email asking what was going on. I was then told that my cards were high risk and that they were being returned to me and that I would get a confirmation within 1-2 business days letting me know they were sent back to me. I am still waiting for my gift cards. I have sent numerous emails and I have not received any responses back. If they arent going to by them from me then they need to send them back. We are talking about more than 5000 worth of gift cards so of course I am starting to think they are planning to keep my giftcards. I hope you can please help me with this problem. I have all of our email contact from the start and all the emails I have sent since they said they were sending them back if you need this information. Thank YouDesired Settlement: I f they are not going to give me my gift cards back, then they owe the amount that they are worth, $5670.

Business

Response:

Hi,

I apologize for the delay in this but as per our terms and conditions we have the right to refuse cards. As this was the first time the customer was selling us cards and they were all from the same store for the same value, the order triggered a fraud alert in our system and, after further review, we are unable to accept them.

Here is the tracking number for the cards: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I ordered a $500 [redacted] card from CardCash.com on September 11 and the card was delivered on September 17. The card I received has ZERO value according to [redacted] I emailed CardCash's customer service on the day I received the card (September 17) and have since exchanged multiple emails in which I continue to demand a refund. They are not responding to my requests.Desired Settlement: Refund the $375 purchase price.

Business

Response:

Hi,The refund was made on 10/6. I apologize for the inconvenience. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: On Saturday Feb 7, 2015 I ordered an electronic gift card for [redacted] with an expected email delivery within 24 hours as stated when I placed my order. I only ordered it because I thought the company could easily meet its promise of 24hr delivery & I would be able to purchase my ticket before the price went up. However, by Tuesday I still had not received the email with the code, so I emailed the company since I couldn't seem to find a phone # under the contact info. I did receive a response from them 26hrs later in which I was told I needed to send them a copy of my Drivers License at which point I suspected I was being scammed, not to mention when I placed my order there was no mention of my needing to send them my Drivers License. I do not like the idea of sending my Drivers License to an unfamiliar online company electronically. Of course, by Thursday with all these delays my ticket was now about 1.5x the cost it was before, so not only was I stuck with a gift card I could now no longer use, I also have to pay considerably more for my airline ticket. I emailed them back on Thursday simply asking for a full refund of my purchase price for the gift card, and 53 hours later they emailed me back denying my request saying they only refund invalid cards. Well it's nice they can honor that policy, but yet their 24 hour processing its not even close to being honored. It is now a week later and have still not received the gift card which is now useless to me anyway. Great customer service and timeliness don't you think.Desired Settlement: I would greatly appreciate it if they could see fit to simply honor my request of a full refund of the $118.75 I paid for the [redacted] gift card, which by the way I still have not received after a week. Why they could not have just simply emailed the gift card so that I could have used it before my ticket increased on Thursday, I have no idea. I think they also need to make it clear that any gift card including electronic ones will take a over a week to arrive instead of implying that all gift cards will be processed within 24 hours.

Business

Response:

What I wrote was that we can accept the return of the [redacted] gift card for a full refund if the customer still hasn't used it.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have not used the [redacted] electronic giftcard & greatly appreciate their willingness to give me the refund I had origingally requested. If they need anything futher to issue the refund please let me know.

Review: I sent a $120 [redacted] gift card on 5/11/15. They received the card on 5/12/15. Their website has a status of "Paid" however they are not responding regarding the payment. I selected the option to have my bank account credited. Which should have been processed and done in 24 hours. I should have received the money by last week May 15th.Desired Settlement: I would like to receive my money.

Business

Response:

We made a payment to the customer but the money was returned by the bank, which likely means the information was input incorrectly on our site.Please send me the correct bank information so we can resend the payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. The bank details are below for payment to be submitted.

Review: I purchased a physical $100 [redacted] gift card, order number [redacted]. I specifically ordered a physical (i.e., plastic) card so that I could give it as a gift to a friend, but what I received in the mail was a printout with the card's bar code on it. I didn't want to give a paper printout as a gift, so I instead bought a gift somewhere else and gave it to my friend instead.

I don't typically shop at [redacted], so I did not use the card for a few months. When I recently tried to use the card at [redacted], they informed me the card had already been used, and had a zero balance. CardCash took my money and sent me a card with no value. I'm first and foremost thankful that I saved myself the embarrassment of giving this card as a gift, but instead I dealt with the embarrassment of standing in front of a long line of customers at the checkout while multiple store associates tried to find out what was wrong with my gift card.

I complained to CardCash via email, and they responded that they would not help me, and then ignored my replies. I bought a different gift card from them a few months before this and used it without a problem, so I was hopeful that they would do the right thing and make me whole. All I am asking is for them to give me credit for their website in the amount I paid for the card ($81.00), so that I can try buying another card. Thank you in advance for your help.Desired Settlement: Please give me a store credit of $81 valid on cardcash.com or [redacted], so that I can try purchasing another (hopefully not zero balance) gift card. In lieu of that, refund me the $81 so that I can use it on another web site.

Business

Response:

Hi,Despite the fact that this is past our 45-day guarantee we can make a one-time exception and issue a website credit for the purchase price. In the future we ask that all gift card be used within this window.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased a $100 [redacted] gift card on 10/14/15. I used it once on 11/3/15 for $12.32. I went to use it again and was told it had no balance. A redemption occurred on 11/10/15 liquidating the remaining balance of $87.68. Upon doing an activity usage search of the gift card on the, it appears the original location the card was purchased was where the redemption occurred, thus fraudulent that the original seller subsequently liquidated the remaining balance on the card. I filed a claim and was denied as their policy is they have a 45 day policy. Even though the liquidation occurred in 27 days, they are saying that the claim must be made within 45 days. Basically they sold me a worthless card that I was only able to use $12.32 of. Disappointing that they are hiding behind a 45 day claim limit when clearly my card was liquidated on the 27th day.Desired Settlement: Either a refund of the balance owed to me or credit to purchase another card.

Business

Response:

Hi, We apologize for the inconvenience this may have caused you.

Review: I. Sent some gift cards to be exchanged for cash

Your organization rated this company a+ when

I took the check to the bank for the cards they've

Told me it was a fraud and there was no such

Accounts

How can you rate this company like that when

They are ripping people offDesired Settlement: I either want my cards back or the money paid by a

Money order

Business

Response:

Hi,

We had a slight issue with a batch of checks-some were missing a watermark.

We would be more than happy to assist the customer if they would just contact our customer service department at [redacted]

Review: I sold two [redacted] gift cards to the company stated for the amount owed to me of $105.26. I received a check in the mail after handing their information over as well as a copy of my license and a signed document. The check they sent me was fraudulent, and upon trying to deposit it in my bank, it bounced and I was charged a $20 fee for the fraudulent transaction.Desired Settlement: This amount must be paid to me in full plus the $20 I was charged for their business fraudulent actions to the total amount of $125.26.

Business

Response:

Hi,

I apologize for the issue. We had fraudulent activity on that account and had to close it down. The bank promised us they would honor the outstanding checks but unfortunately they weren't true to their word.

At this point we can send a new check or offer a different method of payment. We are also covering any costs our customers may have incurred with either a screenshot from their bank or a receipt.

Please let me know how you would like to proceed.

Review: O ordered 2 gift cards from this comapany order [redacted] and I received an envelope with a invoice and no gift cardsDesired Settlement: I would like my credit card credited for the $110.10 that I paid for gift cards I never received

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hi so I filed a report with you because I ordered gift cards and they sentme a envelope with invoice and no cards . I called and when I spoke tosomeone they called me a liar . And the cards were sent . So today in mail Iget the cards . I do not want them . I want to secs them back and get arefund . I do not like how I was treated . Can u advise me on this . Thanks[redacted]

Regards,

Business

Response:

Hi,The customer received the cards in a timely fashion. As such, they can be returned but there is a 10% restocking fee.Our address is:ABC Processing Center990 Cedar Bridge Ave,STE B7, RM 365Brick, NJ 08723[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Hi I do not think this is fair o charge a restocking fee .. As thy sent meand envelope that had no gift cards in it the first time . I had to callseveral times and was accused of lying ... Very unprofessional . Aftertelling them I contacted the bbc it's funny how the gift Cards were sent .They told me they were in the original envelope and that lots of people lieand say they don't get them . Funny how I didn't lie . I will not pay therestocking fee.... I do not want the cards from this company . I want abetter resolution . Thanks [redacted]

Regards,

Business

Response:

Hi,I'm not sure who told the customer anything about lying and I have not seen documentation to prove this. The fact of the matter is that we sent the cards and they were received in a timely fashion. Our terms and conditions state that all sales are final.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is a joke and a scam . I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them . I left you a message telling you all this you have no record???

Regards,

Review: I had a $ 50 gift card from [redacted] and [redacted] that I wished to trade . I went on the website and entered the information and my personal banking information. This company debited my checking account and only provided me with a Walmart gift card for $ 1.00. They took $ 25 off the card before they submitted and offered me $ 19 and some odd sense. It should have been $ 38 something. Then I was only provided $ 1.00 back.

I have the card, all emails and the screenshots of my order for proof.

They will not answer my phone calls.Desired Settlement: I would like my gift card for $ 50 [redacted] and [redacted] credited back to me.

Business

Response:

The customer sent us a $25 card, but listed it as a $50 card. We paid the customer the trade-in value for the $25 card.

Review: Hi, I purchased three Bloomingdales gift card from the ABC gift card website, which is $105 total. And after I received them in my email, I tried to use them on the Bloomingdales website, it turned out that all of these three cards are invalid. And the worse is, the instruction says "enter the card number and Pin" But they didn`t even have the pin number with the gift card information, which made me did a little research about this website (should`ve done that before I purchased, but it`s too late now.) The reviews online about this company is horrible- basically everybody spent their money bought these "gift cards," but none of them have worked. There is one guy provided the information about how he called the customer service but he didn`t get any refund back until he filed a claim on Revdex.com website. So I`m trying to do the same thing and looking for your help. Please help me out! Thanks! -YueDesired Settlement: At least they are not doing any fraud or scam. It costs people too much time and energy to deal with them.

Business

Response:

Complaint ID #[redacted]