CardCash.com

Review: Amount at checkout was different than charged on my credit card. Company would not correct.Desired Settlement: Amount at Checkout $281.71 (have screen shot of checkout screen)

Amount Charged to Card $294.35 (have email confirmation of charge)

Amount OVERCHARGED $12.64

Business

Response:

Hi,

We apologize for this issue. As explained to the customer who was taking advantage of a sale we had on some gift cards, we had a temporary glitch in our system that calculated the discount off all gift cards, not just the ones on sale. The email we sent out specified which cards had an additional discount and only those were on sale at the time.

It's not unsimilar to an issue Walmart had today with their website where many items were marked down erroneously. Recently United Airlines had an issue with their website and didn't honor tickets sold for $10.

The final checkout was the correct price for all the cards.

Review: On August 20, 2013 I ordered 6 gift cards valued at $25 each and approximately a week later, upon receipt of these gift cards, there were only 5 present with $25 values on them; one of which had a zero dollar balance upon receipt. No other individual held access to these cards so this gift card was shipped to me holding a zero dollar balance. I paid $21.25 for each card for a total of $127.50 plus a $2.72 [redacted] Fee. My invoice ID through Paypal is [redacted][ABCGiftCards].Desired Settlement: I need a refund of $21.25 (the amt paid for a zero balance gift card)

Business

Response:

Hi,

This unfortunately does occur sometimes in the secondary market and all cards are backed by our 45-day guarantee.

If the customer would have contacted our customer service they would have been told that they should send a scan or picture of the front and back of the card to [email protected] and they will take care of the issue.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This customer was not sent a secondary market hard card, as such false information was conveyed to me by ABC Gift Card, but what was a primary card printed by your facility. The fact that this card was a primary printed card by ABC Gift Card company tells me the fraudulent transaction was intentional. I am a bit confused as to how such essential information was lost during my transaction of purchases. Traceability of information is just good business etiquette. Like most hard working Americans I have two Jobs and little time to get to a print shop to scan in this (single sided) piece of paper and send to ABC Gift Cards, when the fraud was commited on the part of the business.

Regards,

Business

Response:

Hi,

As stated we need a scan or picture of the card to process the claim. this isn't such a difficult request as most Americans have a phone which they can use to take a picture of the card and email it to us. If the customer would simply contact us we would be more than happy to assist them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

A relentless cycle of disrespectful responses will ascertain no respect from me. Perhaps your establishment should foster employee civility to prevent such rude responses. Your sarcastic response of "this isn't such a difficult request as most American have a phone" is not appropriate or appreciated.

Regards,

Business

Response:

Hi,

Once again, please send a scan or picture of the card to [email protected] to look into this for the customer.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Insufficient prior response.

Regards,

Review: I sold Macys gift cards to this vendor. They told me one of my card is $0 balance, but I am pretty sure that there's $500 balance. [This is because since the day one I got it from Macys, this card's laying in my drawer until I mailed it to ABCgiftcards. And I do keep the original receipt issued by Macys.] Within the same day, I asked them to mail it back w/ the original receipt, so I could go to Macys to check myself. However, they just ignore my voice messages & emails. It's been awhile, and I don't know what do... No gift card/original receipt in my mailbox and I really want it back...Desired Settlement: mail me back with the Macys Gift Card & Its Original Receipt otherwise, I request to have the compensation instead (face value is $500 and the pay amount is $420)

Business

Response:

Hi,

The customer received the Macy's card as per an email we received. However, we shred all of our paperwork, original receipt included.

I'm not sure why the customer would need the receipt. The card had no balance when we received it so it must have been used by the customer who tried to sell us a useless card.

Review: I initially attempted to sell a United Airlines e-certificate through ABC Giftcards. Unsure about how I could send an e-certificate, I emailed Abc Gift Cards and was told that they would change my order so that rather than being paid by check, the payment would be deposited into my PayPal account, as is required of sales of electronic gift certificates. After giving the ABC Gift Cards representative my PayPal information, I had assumed that payment would be deposited within a day or two, as their website stipulates. Instead, the order status still says "Pending." After not receiving payment, I tried to sell the gift certificate to CardCash. It seems that CardCash has accepted the card, although the order status says "Verifying." This would not be so worrisome if I had not received an email saying that I would receive my payment within a day. I get the sneaking suspicion that ABC Giftcards/CardCash has no intention of paying me. I also worried, as ABC Giftcards/CardCash now has access not only to my e-mail address and Paypal accounts, but also has a record of the United Airlines e-certificate code.Desired Settlement: I want this company, either ABC Giftcards or CardCash, to deposit the previously agreed-upon amount of money owed to me from this sale into my Paypal account.

Business

Response:

Hi,

We were alerted to a possible issue with the card when verifying the balance on the card and had to cancel the transaction.

If the customer would like us to try again we can. The full balance is still on the United voucher.

This website will scam you out of your own money. I bought a gift card in June but didn't decide to use it until December. Before I used it, I checked the balance and saw that someone else had taken the money out of it. I emailed Card Cash about this, and they said that they do not guarantee cards after 45 days from purchase. They said that they were not supposed to give me a refund, but gave me "consolation" by giving me credit to purchase more gift cards. I told them that I did not trust their website any longer and that's why I wanted my money refunded. They wouldn't listen and so I had to just submit into taking store credit. So, I used it to buy more gift cards, and once again they scammed me. One of the gift cards I bought was supposed to have a $20 balance, but when I checked, it only had $11.64. THIS IS A HORRIBLE COMPANY. One, they hold the power of reselling your gift card, YOUR own money, only after a 45 day guarantee and blame it on the "secondary markets." Two, they have no accountability towards the balance on the gift cards you're buying. So buyers beware, if you do use this website (and I hope you don't), check your balances, make sure the amount you paid for is there, and continually make sure that they don't steal your money.

Review: I sold 2 red lobster gift cards to them over 2 weeks ago and send the cards to their address on website, I also called numerous times and they always stated they never received them, I want my 36.00 they owe me

Business

Response:

Hi, Your order is currently processing for payment. Your payment will be sent through the method of payment selected at the time of the sell.

I purchased a $100 gift card and never received it. The company responded to me that they had sent it to an old address they had on file for me. The problem with this is that I have not lived at this address for over 15 years, and this is not the address I gave them when I purchased the order. After two months they have failed to make any effort whatsoever to resolve this issue and instead have told me to go to the old house and ask the people there if they received it.

Terrible service! Bad or purposely wrong information! Total lies about turn around time which states 1 to 2 business days when turn around time is more like 2 to 3 business weeks if you are lucky. Do not use this company - I have read numerous reviews and what they are saying is true. Its a scam Hopefully they will be shut down soon Stay away

Review: I sent them a $125 [redacted] gift card. I was sent a confirmation that they received it and would buying the card for $81.00. I have contacted them numerous times...they finally responded and said the order was cancelled. I was told (after many more emails after not receiving anything else) that they would send back the card. They have not sent back the card...any money....and have not responded to any of my emails.Desired Settlement: Either send me the money for the card or return the gift card.

Business

Response:

Hi, We will be shipping back your card.To receive the tracking number please email [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have emailed the service dept to get the tracking number, If I don't receive a response by the end of the week, I will seek legal action.

Review: CardCash has been unresponsive and impossible to contact concerning my sell order.Desired Settlement: Immediate compensation for mailed gift cards as agreed, or immediate return of my cards.

Business

Response:

Hi,We have spoken to the customer who is supposed to send us additional information. We are waiting on that information.

Review: Very simply, the site www.cardcash.com proports to exchange gift cards, order #[redacted]. We mailed the gift cards certified mail to ensure they were received. They were. We were told that we would receive our exchange in 2-3 days after reception. That was 11 days ago. I've emailed with no response. I've been on hold two times for more than an hour each time.Desired Settlement: I just want the service that was offered to me. We would like the promised, $120.12 in an amazon gift card.

Business

Response:

The payment is in processing status and will be getting paid within a day or two. I apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.