CardCash.com

Review: In January, I purchased a $100 American [redacted] gift card from CardCash.com and paid $74.55 for the gift card. I assumed that the gift card would be available for viewing on my account when I went to American [redacted] a few weeks later; however, I was incorrect in that assumption. I realized that I had never been sent the gift card to my email in the first place. I called CardCash.com and they sent me the gift card via email a few days later. The next time I decided to go to American [redacted] was a few weeks later when I realized the gift card they sent me was non-functional. They claim to have a 45-day guarantee, and yes, more than 45 days passed from the time I purchased the card and when I realized the card was non-functional; however, I did not receive the card for months (which is already unacceptable) and the card that I received was never registered according to my representative whom I spoke to at American Eagle.

I demand my money back from this scam business who has since stopped emailing back after I attempted to simply explain my situation.

Business

Response:

Review: I sent 2 cards to cardcash. They said payment would be sent out in 24-48 hours. It had been a week, so I called customer service. They said they didn't know how long it would take to get the money. I asked them to send the cards back. They cancelled the order, but told me they didn't know when they would ship them back but they would put a note in. When I told the representative that was unacceptable, he went silent (with the call still active) for over 3 minutes before hanging up on me.Desired Settlement: I would either like my money or the cards back so I can sell them elsewhere.

Business

Response:

Hi,All cards

we receive go through a rigorous verification process. The cards in your order

were identified by our system as potentially problematic. They have not been

sold or used, but they have to be retrieved and mailed back to you. In a large

facility, this can take several days.Our company

policy permits us to supply you with the tracking number for the shipment

exclusively through our corporate email. Please email us at [email protected] and make sure you include your

order number and date in the email.Thanks for

your understanding,-CardCash

Customer Support

BEWARE!!! Cardcash.com's "Guarantee" is a SCAM!!! I bought $735 worth of [redacted] gift cards from them. I thought I was being smart by saving 3.5% off face value. When I tried to use them, 3 of the gift cards worth total $70 was ALREADY SPENT or UNUSUABLE!!! THAT'S 10% LOST! I've tried to resolve the issue through the oficial channels. There's no phone number listed on the website, just an email address: [email protected]. I submitted my claim almost 3 weeks ago and provided several follow up emails with detailed information. They initially responded, but eventually started IGNORING me. I've submitted a dispute claim with my credit card company. DO NOT USE! This may be my first post, but I'm NOT a competitor -- just an unhappy customer trying to get this issue resolved by making it public. Order #[redacted], Date: 5/19/2015.

Review: On 3/12/2014 I ordered some gift cards (order #[redacted], $184.82). On 3/15/2014 I noticed that there was a transaction fee $10 (and later on 4/7/2014 a cash advance interest charge $2.17) on my credit card. I emailed ABC Gift Cards immediately to inquire. I have been a customer since 2012 and have had 93 transactions with ABC. All of my transaction to purchase gift cards was through my credit card as a SALE. ABC mistakenly processed this payment as a cash advance, therefore I asked for a refund of $12.17 to cover their error. After many emails, I finally called and spoke to [redacted] on 5/9/2014 at ABC who said she would process the refund. Nothing was done. I have sent over 12 emails to rectify ABC's error. They do not respond.Desired Settlement: I would like to request a refund, preferably a check or a credit card credit.

Business

Response:

Hi,

It seems as if this was a mistake made by [redacted] who reconciled 99% of the errors made with regards to this. Our rep spoke to [redacted] who said they will be resolving this-if it still not resolved I would suggest reaching out to [redacted] directly as it is in their hands and they made the original error.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not pay via [redacted]. I have never paid via [redacted]. I have always paid with my credit card.

Regards,

Business

Response:

Hi,

[redacted] is our credit card processing company. The subsidiary that runs the processing part is called [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: if their payment processing is [redacted], ABC should take responsibility for it. I have not received any response from [redacted] re their mistake in processing my payment. It is not my mistake. I should not be the one trying to correct their mistake. If ABC looks at my order history, I have purchased a lot of gift cards. ABC should refund my request.

When I notified ABC, I was told that ABC would refund me.

Regards,

Business

Response:

Hi,

I have been working on getting this resolved and wanted to know if the refund posted yet. I had one of our reps call [redacted] to take care of this and they said it is being done.

Please let me know if we need to follow up with them again.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have not yet received a response nor a refund from [redacted]. Is this supposed to be credit to my credit card since this is how I pay for my ABC Giftcards transactions?

Regards,

Business

Response:

We sent her another payment last week as it seems the first one got stuck.

All the Best,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased 3 [redacted] gift cards on Nov 28 2014. One of the gift card ($341.37) was invalid and only had $1.41 on it. Cardcash claim department had further researched the issue found the card was invalid. They said they would refund the purchased on Dec 19th.

So far I was trying to contact them to get a date when the refund would happen, I was not able to get hold of them either via email or phone. I have sent them 4 emails and was on the customer service line waiting over 1 hour yesterday.

I was afraid the purchase would pass 45 days then they wouldn't response for the full refund. Their customer service is terrible.

The purchase order number is [redacted]Desired Settlement: Refund $340 to my [redacted] account.

Business

Response:

Hi,Our refunds department has been a bit backed up due to the holidays. The refund has been made for the purchase price of the gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Agreed to offer extended by CardCash.com for purchase of git card. They have acknowledged receipt of my card however they have not made payment within the time period they had stated in their offer. It has been over 3 weeks and they have not sent payment. The order status has shown for over 2 weeks as "escalations". They have not responded to emails sent to them via "contact us" or sent directly to [email protected]. Tried to call their phone #, but each time there is long hold time and no evening or weekend hours.Desired Settlement: Expect payment of $304.30 as agreed to in order #[redacted]

Business

Response:

Hi,We spoke to the customer and once we receive the additional verification we will issue the payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: February 26, 2015 - I have purchased $ 1149.95 worth of [redacted] and [redacted] gift cards with a check payment of $1037.37.

March 10, 2015 - received in the mail, I had $ 899.95 worth of [redacted] and [redacted] gift cards and $ 200.00 worth of C[redacted] AND [redacted] GIFT CARDS BY MISTAKE.

March 10, 2015 - I called customer service and [redacted] (extension [redacted]) in the Customer Service department helped me return the wrong cards to the return department with a prepaid shipping label.

March 16, 2015 - [redacted] from Cutomer Service department and [redacted] from Return Department confirmed the receipt of the returned cards. [redacted] told me that the refund process will be completed shortly.

March 23, 2015 - Via email, $5 gift certificate as website credit was received.(Have never used the website credit until now)

March 24, 2015 - No refund amount received. Emailed [redacted] and asked her about the process, no response.

March 30, 2015 - No refund amount received. Emailed [redacted] and asked her about the process, no response.

April 1, 2015 - Requested refund on these wrong gift cards to [email protected], no response.

April 3, 2015 - Called Cardcash customer service phone number 1-800-227-4214 and was told my refund check will be mailed out by Monday, April 6, 2015.

April 13, 2015 - No refund check received. Called 1-800-227-4214 for customer service again, this time person on the other end transfers me to the "correct department," which nobody answers and reaches its voicemail box.

I can definitely say Cardcash needs improvement on fairly all parts of their company. Their sales team sends wrong products to customer by mistake, their customer service does their job at first, but fails to continue to follow up with customer, and most importantly the return department does not respond to their customers at all. I recommend all Revdex.com readers to have a second and third thoughts before purchasing from Cardcash. They may be cheaper, but your time and effort are far too valueable.Desired Settlement: I purchased $200 worth of [redacted] and [redacted] gift cards with a 3 percent discount. Cardcash sends me $200 worth of C[redacted] and [redacted] gift cards. I returned them in a timely manner as Cardcash requested.

I request $194.00 refund check as soon as possible.

Business

Response:

I apologize for the delay. A refund check for the purchase amount was mailed on April 16th and should have arrived at this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: $327.59 was missing from the one of the gift cards I purchased from cardcash.com; and I'm seeking resolution from the claims.

After contacting them on May 8 via email, only one email back from them asking for more information on the same day and no more further communications back for three weeks.

The practice of ignoring customer request for extended period of time is not acceptable practice. I would like to see the minimum of the total refund of the money I missed; plus more compensation for their lacking of supporting to customers.Desired Settlement: Seeking total refund of $327.59; plus reasonable compensation for their negligence of proper customer support.

Business

Response:

Hi,I'm not pulling up anything under this customer's name or email address. The order number is also not in the format of our order numbers.Can I get some more details, perhaps a confirmation email?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards my complaint ID [redacted], I have received refund from their customer service with an apology of their delayed response and I'm satisfied with the refund.

Review: On January 7, 2016, I sold three [redacted] gift cards with balances totaling $60.00 to Card Cash for $39.30. That night I placed the cards in the mail. According to Card Cash's website, they receive cards within 3-4 business days with a 48 hour turnaround for disbursement of funds. At the most, I should have received my payment no later than January 15, 2016. It has now been 18 business days, and I still have not been paid. I contacted Card Cash through the contact information on their website and received a form e-mail response with the case number [redacted], but I have not yet been contacted regarding the issue.Desired Settlement: Please pay me the $39.30 you owe me.

Business

Response:

Hi,Payment has been put through today, 2/3, via the method selected at the time of the sale.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent my gift cards to this company, after two months they finally said they got them and are not excepting them, they sent them back to me but when I called to check the balance on one of them it was empty... I called customer service and they told me the card had been reported lost or stolen and the balance was transferd to another card during the time in which this company had possesion of my card. they stole $150.00 from me and I want it back! they cost me so far $200.00... the $50.00 I spent to over night the package which they didnt process for two months when they promise a 24 hour turn around and then they stole my $150.00 off my gift card. I would like all $200.00 back but will settle on $150.00 they had no right of taking. thank you.Desired Settlement: I want the gift card balance back on my card or a check for the full amount of my loss. $150.00 plus the $50.00 for shipping.

Business

Response:

Hi,

If I'm not mistaken we already responded to the customer through a previous Revdex.com complaint, but I will respond once again. When we tried to verify these cards with the merchants, some of them came back as high risk, something our system confirmed with a number of fraud filters relating to the seller.

On top of all this, it seems as if someone associated with this individual sold us fraudulent gift cards in the past.

Once we were in touch with the customer we told them we are sending the cards back which we did with tracking that shows it arrived at the seller's address.

We never transfer card balances off of cards and don't have this ability.

Review: I used the online website to sell gift cards on, 12/29/2014 - I have delivery confirmation of the gift cards on 1/2/2015. They say online that it takes 1-2 business days, however I still have not received payment - or any contact. From a customer service perspective, they have been completely unresponsive - the phone number always puts me on a never ending wait list, I have sent e-mails, and multiple times filled out the online Contact Us form. Overall, the company did not honor their agreement, did not try to reach out or respond if there was an issue, and has made it very difficult to directly get a resolution.Desired Settlement: I just want the original agreement to be honored - or my gift cards to be returned and my shipping paid for.

Business

Response:

Hi,I do apologize for the issue. We have now been in contact with the customer and we are moving this forward.

Review: On 7/9/15 I ordered three physical J Crew gift cards from cardcash.com. On 7/11/15, I received a package that only contained two physical gift cards. In place of a physical gift card for the third item (a $25.00 J Crew gift card), a print out of an unknown person's email was provided that contained J Crew redemption information (the email appears to have been sent as a gift from one individual to another). I specifically ordered physical gift cards to avoid this situation (to provide additional protections against fraud). When I tried to enter the e-mail's redemption information at jcrew.com, the information came up as "invalid." I also called the J Crew gift card phone number, which also told me the information was invalid. I have spent over 30 minutes waiting to speak with a customer service representative at cardcash.com (at the number provided on the cardcash.com web site - [redacted]) and I was never connected to a live person. I sent an email to cardcash.com, but have not received any response.This process has been very frustrating and time consuming,. I will never use this merchant again.Desired Settlement: I am seeking full reimbursement for the amount paid($23.13) for the invalid gift card.

Business

Response:

Review: Placed an order on 10/16/15 to trade in two gift cards for a gift card to another store. Received an email promising that my order would be processed within 1-2 hours with a 24 hour maximum. In addition to extremely long telephone wait times, every time I call I am told that it will just be another 24 hours, that they will "talk to the processing department" and resolve the issue.

Order# [redacted]Desired Settlement: I want what we contracted for.

Business

Response:

Hi, We will be sending out a check to the customer for the full value of the gift cards traded in.

Review: I made two purchases from a card cash. On 9/6/15 I purchased a discounted gift card for $467.02 which was supposed to have a $650 balance, and on 9/11/15 purchased 2 gift cards for $144.50 which were supposed to have a total balance of $200. I went to the store to try and purchase furniture, and all cards had a $0 balance on them though. I immediately reached out to my credit card company to dispute the charges and then reached out to card cash to notify them as well. They told me they could not refund me since I disputed the charges. I then had the dispute cancelled with my credit card company. The credit card company confirmed that as of 11/3/15 the dispute was cancelled and the funds were returned to card cash. I even called card cash with my credit card company on the line to confirm this. Cardcash said okay we will have your refund issued within 3-5 days. 3-5 business passed and I still did not receive a refund. When I called card cash back they told me they couldn't refund me due to their [redacted] type system and that I would have to work directly with my credit card company. My credit card company can not reopen the dispute due to regulation guidelines, and confirmed card cash has the funds and should most definitely be able to refund me. Everytime I call card cash though they give me a different excuse. They will confirm that I will receive a refund and then they never issue the refund.Desired Settlement: I need to be refunded for both of the transactions since all cards had a zero balance. Order #s were [redacted] and [redacted]. Total refund would be $611.52.

Business

Response:

Hi, A full refund has been issued back to the method of payment used at the time of the purchase. The refund has been issued 12/30

Review: In April 2012, I placed an order for gift cards. A part of this order included two McDonalds $50 gift cards. I received the gift cards and they were labeled as a $50 gift card on the card itself by ABC with a sticker. Unfortunatley, I did not use the gift cards under July. When I went to use the gift cards, I found out that they were only $25 gift cards. I immediately contacted ABC giftcards via their website. I was instructed to email them a photo of the card which I did. I later received a reply that indicated that I was outside of the 45 day guarantee (they knew up front when I first contacted them) which was true and that all cards are verified initially as they purchase them and that someone must have used the card. I then wrote an email to the president or CEO of ABC giftcards with copies of the two gift cards to advise him of the situation. While it is true that I was outside of the 45 day guarantee, the transaction history for this card on the McDonald's website proved that the cards NEVER had $50 loaded onto them. They were loaded as $25 gift cards and that this was in fact an error that they had made in labeling or whatever and especially since they state that they verify all giftcards amounts. Prior to this situation, I have enjoyed a great ordering history with ABC. This is why I am unsure why they will not respond to my complaint and issue me a credit back in order to keep a longstanding customer.Desired Settlement: I am asking ABC to offer me either a refund or even an store credit for the $50 difference minus the discount fee of 3% of whatever it was.

Consumer

Response:

Review: [redacted]

As requested from the business I sent this second email to [redacted]. I have not heard a response.

I was referred to you in an effort to help with an on-going dispute I have regarding a transaction that I had. The order was from April 2013 Order Number: [redacted] Order Status: ShippedOrder Date: Thursday 25 April, 2013

Shipped To: [redacted]Order Cost: $429.99 I certainly understand that when I initially contacted ABC the beginning of July, I was outside of the 45 day guarantee window. However,I asked for a review since the cards were never loaded with the amount that they were represented to their value. I was asked to scan the gift cards and send an email. I did that, and was politely told that I was outside of the 45 day window. Sorry! I purchased several McDonald cards with the value to be $50.00 They were labeled accordingly each as $50 value. I did trust that was what I purchased and did not check them as I have purchased many of these in the past and thought that they perhaps come directly from vendor since ABC has so many at a time. At any rate, when I went to use the cards, I was instructed that 2 of my cards were only loaded with $25 each. After checking the McDonalds website, I verified the $25 and that they had NO transaction activity beside the initially loading of $25.00. This is where I think that ABC has some liability because they have instructed me that they verify each gift card themselves. Well, if that is true, these would not have been labeled as $50 because they never had $50 loaded onto them. The card numbers are [redacted] and [redacted]. I can send the scan of the cards again if you would like. I do enjoy purchasing gift cards from your establishment but have limited my usage from your company as a result of this transaction. If I cannot get this resolved, I will no longer use your service. I am asking for a replacement of the $50 value gift card that I paid for back in April. I await your response. Thank you.

Regards,

Business

Response:

Hi,

After further investigation on our part we have determined that we are at fault in this case. Despite the fact that the claim came outside our 45-day guarantee and as per our terms and conditions we are no longer responsible for the claim, we will honor it as the card never had the stated balance.

Our offer to the customer at this point is a refund in the form of a store credit for the price paid for the cards. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I sincerely appreciate and will accept the offer of a store credit for the difference in the amount of the 2 cards that were not loaded with the correct amount initially. My only question is will I receive a reply via email with a code or a card in the mail?

Regards,

Review: Found cashcard.com on line from a friend who used service. I entrusted this is a legal business. Sent $425 in cards for 375 to be direct dep. Getting run around so I told [redacted] to return cards . Will ship in 1 to 3 days she told me to be returned. This was three weeks ago. Order # [redacted] Desired Settlement: I want cards returned and face valve in tacked.

Consumer

Response:

To who it may concern , My cards were finely returned 052714 . Thank you for your assistance in this matter , all cards still have face value , again thank you , [redacted]

Review: I ordered two $50 [redacted] gift cards online from them. They were never delivered, and even the order record on their web site is obviously broken and incorrect. However, they DID manage to charge me. And because [redacted] recently changed their policies regarding purchase protection, and they are absolutely unwilling to respond to any attempts to contact them IN ANY WAY, I am unable to get my money back.

I am certain this is due to incompetence on their part, rather than malice, but their inability to provide ANY customer service still leaves them $80 richer. Which is quite convenient for them.Desired Settlement: Best outcome? I get my order filled. Second best outcome? I get my money back.

Business

Response:

Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and verified that a refund has been made. This is acceptable to me, and you may close the case. Thank you very much for your efforts on my behalf.

Review: On September 8, 2015 I sent via certified mail 5 x $250 [redacted]! gift cards for a total amount of $1,250 (Sell Order # [redacted]). The cards were received by [redacted] gift cards on September 10. They quoted me $192.50 per card and a total amount of $962.50 to be paid via [redacted] within 1-2 business days upon their verification of the cards. I called [redacted] gift cards customer service at [redacted] on September 16 and September 17. The operator double checked with the Accounting Department and reassured me that the amount has been verified and that I would have received my payment within 24 hours. As of today, I have not received any payment. Given the numerous complaints filed for the same or similar reason, I am really concerned.Desired Settlement: The payment is overdue and I have already wasted too much time so I would like to receive the agreed upon payment immediately.

Consumer

Response:

I would like to withdraw the complaint #[redacted].The company resolved the issue to my satisfaction and I received their payment.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: [redacted]

Oct 22, 7:46 PM

Good evening,

I have an issue with 2 of the [redacted] gift cards you sold me back on April 20, 2015. My wife tried to use them this evening to purchase some items and 2 of the cards did not work. I called the toll-free number on the back of the gift cards to check the balances and the representative I spoke with said they both had a $0 balance. I asked him when those cards were used and he said both were redeemed in the full amount on December 3, 2014. This was well before I purchased those gift cards. Please let me know how we can resolve this as I have lost out on $200 worth of gift cards (I know I paid $139.65 for 2 of them out of the 3 I ordered). My wife was able to successfully use 1 of the $100 gift cards so they were not all used previously.

Thank you,

Date: Mon, 20 Apr 2015 03:41:09 +0000

From: [email protected]

To: [redacted]@hotmail.com

Subject: Order Confirmed

Hi [redacted],Thanks for shopping with us today!

Your confirmation number is #[redacted]

Your order details are as follows:

Merchant NameQTYFace ValueDiscount %Subtotal[redacted] Taylor3$100.0026.50%$220.50Payment Method: [redacted]

Shipping Method: USPS First Class (with Delivery Confirmation)

Total Face Value: $300.00

You Saved: $79.50

Coupon Discount(FASHION): $11.03

Total: $209.47

If you have any questions, please contact us at [email protected], or by calling [redacted].

Thank you for your business and have a great day,

The CardCash CrewDesired Settlement: I would either like the $200 value of the gift cards I purchased from their site or a refund back in the amount I paid to them for the two bad gift cards.

Business

Response:

Hi, We clearly state on our site as well as we send out a document with the order reminding our customers about our 45 day guarantee period. We will be issuing a $25.00 website credit to the customer. -CardCash Customer Support

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: Order #[redacted]. Purchased [redacted] e-gift card with a face value of $74.26 for a purchase price of $69.80. Attempted to use e-gift card at named retailer who refused to accept as 'invalid'. Contacted CardCash via telephone on 1-26-16 and filed claim. Received email response on 1-28-16 from [redacted] (claims specialist) stating physical [redacted] cards would be send as replacements 'within next few days'. No followup until I contacted company via email on 2-17-16 regarding status. Received email response from [redacted] (claims department) stating 'we do not have the cards in inventory' and refund unable to be processed because claim outside of 45 day guaranteeDesired Settlement: Request either full refund of $69.80 OR valid physical replacement card(s) for purchase price.

Business

Response:

Hi,A website credit has been emailed over to you in the full amount.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.