CardCash.com

Review: On 12/27/14, I processed a gift card exchange order for a [redacted] gift card, and received a confirmation email stating that I should receive my e-gift card within 24 hours. It is now 1/5/2015, and I still have not received my e-gift card. I have called customer service to only be greeted by a recording stating that they are closed. I have emailed customer service multiple times to no avail. I have received no response whatsoever from this so-called Revdex.com accredited business. This is highly disappointing. The process that the website goes through has the customer enter the gift card number, and pin number for exchange purposes, so this could be an entire bait and switch operation.Desired Settlement: I want to receive my [redacted] e-gift card as I was supposed to receive for $31.50. My order number is [redacted].

Business

Response:

Hi,This was sent one month ago today, on 12/27. I just resent it.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

It is a complete lie. They are simply trying to cover their butts to try to make themselves look better. They never sent anything out to me on 12/27. The first time that they ever sent me ANYTHING was on 1/27/15. I have faithfully checked my spam folder and have received NOTHING since the day I completed this. If they really did send it out on 12/27, they should have forwarded that email, but no, they didn't because they never sent it on that date. This company is horrible, and I will never use them again. [redacted] should really rethink their affiliation with them.

Regards,

Business

Response:

Hi,If the customer looks at the email we sent on 1/27 it was a forwarded email from the one that was sent on 12/27. At this point I believe we have paid the customer and there is nothing more to do from our end.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and accept the part regarding payment. However, I do know how to read and resent the inference to the opposite.

Regards,

Review: On December 28, 2014, I submitted an order on Cardcash.com to sell them 6 gift cards that had a face value of $420. Cardcash agreed to pay me $351 for these gift cards via l[redacted] (Cardcash also agreed to gross up this payment to cover [redacted] fees so that I would receive a net $351 after [redacted] fees). My sell order # is [redacted]. I sent the gift cards via USPS Priority Mail and they arrived at Cardcash's office on December 31, 2014. I can provide the tracking number if necessary.

To date, I have not received my payment from Cardcash. Cardcash's policy states, "CardCash issues payments quickly. Once we receive the cards and conclude our verification we will issue the payment. Customers, who choose to have their payments issued to their verified [redacted] account, receive their payment quicker. Generally, payments are issued within 2-3 business days."

I have tried to contact Cardcash numerous times but I cannot get any answers. I emailed them through their website email system on January 12, 2015, but I have not received a response. In addition, I have tried calling their customer service number ([redacted]) but I remain on hold forever and can never get through to anyone. When I called on January 13, 2015, the automated message told me I was the 42nd customer in line. I waited on hold as long as I could but never got through. I called customer service again on January 14, 2015 as soon as Cardcash opened for business (9am eastern time), and I was already the 35th customer in line. Again I waited on hold as long as I could but I never got through.Desired Settlement: I would like to receive my payment of $351 for the gift cards that Cardcash agreed to purchase from me. Cardcash has these gift cards in their possession but they have not paid me and they have not responded to my attempts to contact them.

Business

Response:

I apologize for the delay. I have already communicated with the customer and moved this forward for payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Ultimately I am happy with the outcome since Cardcash paid me the amount originally promised. However, there was a significant delay in payment since they received my gift cards on December 31, 2014 and did not pay me until January 15, 2015. I had to spend alot of time chasing them down for payment. I think that Cardcash has alot of room for improvement in the customer service department since I should have been able to resolve this issue without resorting to a Revdex.com complaint. Again, I'm happy with the final outcome, but the process to get there needs alot of improvement by Cardcash.

Review: I made two purchases from a card cash. On 9/6/15 I purchased a discounted gift card for $467.02 which was supposed to have a $650 balance, and on 9/11/15 purchased 2 gift cards for $144.50 which were supposed to have a total balance of $200. I went to the store to try and purchase furniture, and all cards had a $0 balance on them though. I immediately reached out to my credit card company to dispute the charges and then reached out to card cash to notify them as well. They told me they could not refund me since I disputed the charges. I then had the dispute cancelled with my credit card company. The credit card company confirmed that as of 11/3/15 the dispute was cancelled and the funds were returned to card cash. I even called card cash with my credit card company on the line to confirm this. Cardcash said okay we will have your refund issued within 3-5 days. 3-5 business passed and I still did not receive a refund. When I called card cash back they told me they couldn't refund me due to their [redacted] type system and that I would have to work directly with my credit card company. My credit card company can not reopen the dispute due to regulation guidelines, and confirmed card cash has the funds and should most definitely be able to refund me. Everytime I call card cash though they give me a different excuse. They will confirm that I will receive a refund and then they never issue the refund.Desired Settlement: I need to be refunded for both of the transactions since all cards had a zero balance. Order #s were [redacted] and [redacted]. Total refund would be $611.52.

Business

Response:

Hi, A full refund has been issued back to the method of payment used at the time of the purchase. The refund has been issued 12/30

BEWARE!!! Cardcash.com's "Guarantee" is a SCAM!!! I bought $735 worth of [redacted] gift cards from them. I thought I was being smart by saving 3.5% off face value. When I tried to use them, 3 of the gift cards worth total $70 was ALREADY SPENT or UNUSUABLE!!! THAT'S 10% LOST! I've tried to resolve the issue through the oficial channels. There's no phone number listed on the website, just an email address: [email protected]. I submitted my claim almost 3 weeks ago and provided several follow up emails with detailed information. They initially responded, but eventually started IGNORING me. I've submitted a dispute claim with my credit card company. DO NOT USE! This may be my first post, but I'm NOT a competitor -- just an unhappy customer trying to get this issue resolved by making it public. Order #[redacted], Date: 5/19/2015.

Review: On January 7, 2016, I sold three [redacted] gift cards with balances totaling $60.00 to Card Cash for $39.30. That night I placed the cards in the mail. According to Card Cash's website, they receive cards within 3-4 business days with a 48 hour turnaround for disbursement of funds. At the most, I should have received my payment no later than January 15, 2016. It has now been 18 business days, and I still have not been paid. I contacted Card Cash through the contact information on their website and received a form e-mail response with the case number [redacted], but I have not yet been contacted regarding the issue.Desired Settlement: Please pay me the $39.30 you owe me.

Business

Response:

Hi,Payment has been put through today, 2/3, via the method selected at the time of the sale.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Placed an order on 10/16/15 to trade in two gift cards for a gift card to another store. Received an email promising that my order would be processed within 1-2 hours with a 24 hour maximum. In addition to extremely long telephone wait times, every time I call I am told that it will just be another 24 hours, that they will "talk to the processing department" and resolve the issue.

Order# [redacted]Desired Settlement: I want what we contracted for.

Business

Response:

Hi, We will be sending out a check to the customer for the full value of the gift cards traded in.

Review: On 7/9/15 I ordered three physical J Crew gift cards from cardcash.com. On 7/11/15, I received a package that only contained two physical gift cards. In place of a physical gift card for the third item (a $25.00 J Crew gift card), a print out of an unknown person's email was provided that contained J Crew redemption information (the email appears to have been sent as a gift from one individual to another). I specifically ordered physical gift cards to avoid this situation (to provide additional protections against fraud). When I tried to enter the e-mail's redemption information at jcrew.com, the information came up as "invalid." I also called the J Crew gift card phone number, which also told me the information was invalid. I have spent over 30 minutes waiting to speak with a customer service representative at cardcash.com (at the number provided on the cardcash.com web site - [redacted]) and I was never connected to a live person. I sent an email to cardcash.com, but have not received any response.This process has been very frustrating and time consuming,. I will never use this merchant again.Desired Settlement: I am seeking full reimbursement for the amount paid($23.13) for the invalid gift card.

Business

Response:

Review: $327.59 was missing from the one of the gift cards I purchased from cardcash.com; and I'm seeking resolution from the claims.

After contacting them on May 8 via email, only one email back from them asking for more information on the same day and no more further communications back for three weeks.

The practice of ignoring customer request for extended period of time is not acceptable practice. I would like to see the minimum of the total refund of the money I missed; plus more compensation for their lacking of supporting to customers.Desired Settlement: Seeking total refund of $327.59; plus reasonable compensation for their negligence of proper customer support.

Business

Response:

Hi,I'm not pulling up anything under this customer's name or email address. The order number is also not in the format of our order numbers.Can I get some more details, perhaps a confirmation email?

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Regards my complaint ID [redacted], I have received refund from their customer service with an apology of their delayed response and I'm satisfied with the refund.

Review: February 26, 2015 - I have purchased $ 1149.95 worth of [redacted] and [redacted] gift cards with a check payment of $1037.37.

March 10, 2015 - received in the mail, I had $ 899.95 worth of [redacted] and [redacted] gift cards and $ 200.00 worth of C[redacted] AND [redacted] GIFT CARDS BY MISTAKE.

March 10, 2015 - I called customer service and [redacted] (extension [redacted]) in the Customer Service department helped me return the wrong cards to the return department with a prepaid shipping label.

March 16, 2015 - [redacted] from Cutomer Service department and [redacted] from Return Department confirmed the receipt of the returned cards. [redacted] told me that the refund process will be completed shortly.

March 23, 2015 - Via email, $5 gift certificate as website credit was received.(Have never used the website credit until now)

March 24, 2015 - No refund amount received. Emailed [redacted] and asked her about the process, no response.

March 30, 2015 - No refund amount received. Emailed [redacted] and asked her about the process, no response.

April 1, 2015 - Requested refund on these wrong gift cards to [email protected], no response.

April 3, 2015 - Called Cardcash customer service phone number 1-800-227-4214 and was told my refund check will be mailed out by Monday, April 6, 2015.

April 13, 2015 - No refund check received. Called 1-800-227-4214 for customer service again, this time person on the other end transfers me to the "correct department," which nobody answers and reaches its voicemail box.

I can definitely say Cardcash needs improvement on fairly all parts of their company. Their sales team sends wrong products to customer by mistake, their customer service does their job at first, but fails to continue to follow up with customer, and most importantly the return department does not respond to their customers at all. I recommend all Revdex.com readers to have a second and third thoughts before purchasing from Cardcash. They may be cheaper, but your time and effort are far too valueable.Desired Settlement: I purchased $200 worth of [redacted] and [redacted] gift cards with a 3 percent discount. Cardcash sends me $200 worth of C[redacted] and [redacted] gift cards. I returned them in a timely manner as Cardcash requested.

I request $194.00 refund check as soon as possible.

Business

Response:

I apologize for the delay. A refund check for the purchase amount was mailed on April 16th and should have arrived at this time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I used the online website to sell gift cards on, 12/29/2014 - I have delivery confirmation of the gift cards on 1/2/2015. They say online that it takes 1-2 business days, however I still have not received payment - or any contact. From a customer service perspective, they have been completely unresponsive - the phone number always puts me on a never ending wait list, I have sent e-mails, and multiple times filled out the online Contact Us form. Overall, the company did not honor their agreement, did not try to reach out or respond if there was an issue, and has made it very difficult to directly get a resolution.Desired Settlement: I just want the original agreement to be honored - or my gift cards to be returned and my shipping paid for.

Business

Response:

Hi,I do apologize for the issue. We have now been in contact with the customer and we are moving this forward.

Review: Agreed to offer extended by CardCash.com for purchase of git card. They have acknowledged receipt of my card however they have not made payment within the time period they had stated in their offer. It has been over 3 weeks and they have not sent payment. The order status has shown for over 2 weeks as "escalations". They have not responded to emails sent to them via "contact us" or sent directly to [email protected]. Tried to call their phone #, but each time there is long hold time and no evening or weekend hours.Desired Settlement: Expect payment of $304.30 as agreed to in order #[redacted]

Business

Response:

Hi,We spoke to the customer and once we receive the additional verification we will issue the payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I purchased 3 [redacted] gift cards on Nov 28 2014. One of the gift card ($341.37) was invalid and only had $1.41 on it. Cardcash claim department had further researched the issue found the card was invalid. They said they would refund the purchased on Dec 19th.

So far I was trying to contact them to get a date when the refund would happen, I was not able to get hold of them either via email or phone. I have sent them 4 emails and was on the customer service line waiting over 1 hour yesterday.

I was afraid the purchase would pass 45 days then they wouldn't response for the full refund. Their customer service is terrible.

The purchase order number is [redacted]Desired Settlement: Refund $340 to my [redacted] account.

Business

Response:

Hi,Our refunds department has been a bit backed up due to the holidays. The refund has been made for the purchase price of the gift card.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 3/12/2014 I ordered some gift cards (order #[redacted], $184.82). On 3/15/2014 I noticed that there was a transaction fee $10 (and later on 4/7/2014 a cash advance interest charge $2.17) on my credit card. I emailed ABC Gift Cards immediately to inquire. I have been a customer since 2012 and have had 93 transactions with ABC. All of my transaction to purchase gift cards was through my credit card as a SALE. ABC mistakenly processed this payment as a cash advance, therefore I asked for a refund of $12.17 to cover their error. After many emails, I finally called and spoke to [redacted] on 5/9/2014 at ABC who said she would process the refund. Nothing was done. I have sent over 12 emails to rectify ABC's error. They do not respond.Desired Settlement: I would like to request a refund, preferably a check or a credit card credit.

Business

Response:

Hi,

It seems as if this was a mistake made by [redacted] who reconciled 99% of the errors made with regards to this. Our rep spoke to [redacted] who said they will be resolving this-if it still not resolved I would suggest reaching out to [redacted] directly as it is in their hands and they made the original error.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not pay via [redacted]. I have never paid via [redacted]. I have always paid with my credit card.

Regards,

Business

Response:

Hi,

[redacted] is our credit card processing company. The subsidiary that runs the processing part is called [redacted].

Consumer

Response:

Review: [redacted]

I am rejecting this response because: if their payment processing is [redacted], ABC should take responsibility for it. I have not received any response from [redacted] re their mistake in processing my payment. It is not my mistake. I should not be the one trying to correct their mistake. If ABC looks at my order history, I have purchased a lot of gift cards. ABC should refund my request.

When I notified ABC, I was told that ABC would refund me.

Regards,

Business

Response:

Hi,

I have been working on getting this resolved and wanted to know if the refund posted yet. I had one of our reps call [redacted] to take care of this and they said it is being done.

Please let me know if we need to follow up with them again.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I have not yet received a response nor a refund from [redacted]. Is this supposed to be credit to my credit card since this is how I pay for my ABC Giftcards transactions?

Regards,

Business

Response:

We sent her another payment last week as it seems the first one got stuck.

All the Best,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I sent my gift cards to this company, after two months they finally said they got them and are not excepting them, they sent them back to me but when I called to check the balance on one of them it was empty... I called customer service and they told me the card had been reported lost or stolen and the balance was transferd to another card during the time in which this company had possesion of my card. they stole $150.00 from me and I want it back! they cost me so far $200.00... the $50.00 I spent to over night the package which they didnt process for two months when they promise a 24 hour turn around and then they stole my $150.00 off my gift card. I would like all $200.00 back but will settle on $150.00 they had no right of taking. thank you.Desired Settlement: I want the gift card balance back on my card or a check for the full amount of my loss. $150.00 plus the $50.00 for shipping.

Business

Response:

Hi,

If I'm not mistaken we already responded to the customer through a previous Revdex.com complaint, but I will respond once again. When we tried to verify these cards with the merchants, some of them came back as high risk, something our system confirmed with a number of fraud filters relating to the seller.

On top of all this, it seems as if someone associated with this individual sold us fraudulent gift cards in the past.

Once we were in touch with the customer we told them we are sending the cards back which we did with tracking that shows it arrived at the seller's address.

We never transfer card balances off of cards and don't have this ability.

Review: Found cashcard.com on line from a friend who used service. I entrusted this is a legal business. Sent $425 in cards for 375 to be direct dep. Getting run around so I told [redacted] to return cards . Will ship in 1 to 3 days she told me to be returned. This was three weeks ago. Order # [redacted] Desired Settlement: I want cards returned and face valve in tacked.

Consumer

Response:

To who it may concern , My cards were finely returned 052714 . Thank you for your assistance in this matter , all cards still have face value , again thank you , [redacted]

Review: I sold several gift cards, which worth a total of $358.00, to abcgiftcards (aka cardcash). The order number is [redacted]. After they received and reviewed the gift cards I mailed to them, the online status of my order is shown "paid". But I never actually received the payment. I contacted them through phone calls and emails many times. The customer service representative firstly insisted that they had paid me and if I hadn't received the payment, it must be something wrong with my bank account. I double checked my bank account, and everything was good. When I called cardcash again, they told me another story that there was some negative balance on my other order, so they had to deducted this balance from the payment they sent me, but they cannot tell me whether they have actually paid me and/or how much they paid me. The other order they referred to was from more than one year ago, which was already settled at that time. I have no idea how come it has a negative balance now from this already settled order. And even if there was a problem with this other order, why didn't they contact me one year ago and wait till now?

Their customer service representatives do not know any answer to any of my questions at this moment. I have waited for a week for them to review and solve my problem, but never heard any update from them. I find their response and service totally irresponsible and unaccepted.Desired Settlement: I need them to either send me the settled payment of $358.00 for my order, or cancel the order and ship my gift cards back to me as soon as possible

Business

Response:

Hi,The customer sold us stolen Staples gift cards back at the end of 2014, a criminal act. As per our terms and conditions we have the right to chargeback the customer in any matter. If the customer continues to pursue this we will have no choice but to begin criminal proceedings for the rest of the money we are still owed, over $600. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

First of all, how dare they claim the gift cards I sold them are stolen! I have receipts and order confirmation and credit card statements to prove that those cards were purchased on ebay.com. They made such claims without any evidence or ground, which is clearly slander and defamation. I reserve the right to sue them just for their irresponsible accusation. Secondly, I'm not responsible for the safety of the cards after I sold them. If those cards got compromised in their possession, it's their own responsibility. How dare they claim I used those cards after I sold them. How can I use those cards when those cards were not in my possession? How can they make sure it's not their employees who stole those cards? or their website got hacked? Or any other possibilities?

Business

Response:

We apologize for the delay in responding. What we found was that Staples had identified those cards as stolen and they may have been so before you even bought them. In order to protect our customers, we specifically address this situation in our Terms of Service:26. Sell and Trades: The following terms apply to Sellers and Traders who utilize the Sell and Trade sections of CardCash.com to sell or trade their gift cards. For simplicity, we will hereinafter only use the term Sellers. Sellers who transact and sell their gift card(s) to CARD CASH agree that as a condition to receiving payment the Seller consents to and authorizes CARD CASH to withdraw or charge-back its method of payment should it determine at any later time that the gift card(s) sold were acquired fraudulently or whose balance has changed from the time the original transaction has taken place and CARD CASH determines this balance depletion to be a result of the sellers use or the use of an affiliated party, or due to an expiration date/merchant inactivity fees which occur earlier than 1 year from the date of the sale. If ACH was used as a method of payment, the seller authorizes CARD CASH in such an event to make a withdrawal of the funds deposited. If the seller has supplied CARD CASH with a credit card number, the seller authorizes CARD CASH to charge the applicable amount to the card. If CARD CASH is not successful in making an ACH withdrawal, charging back its method of payment, or charging the sellers credit card, the seller is personally responsible to issue a full refund to CARD CASH. If no refund is issued, CARD CASH reserves the right to collect reimbursement with any other methods sanctioned by the law of the state of NJ. If legal actions are required to collect reimbursement the seller will be responsible to additionally reimburse CARD CASH Gift Cards for any legal fees incurred.As a result, no payment can be made for stolen merchandise. You may wish to contact the seller from whom you bought these cards for further information.- Cardcash Customer Service

Review: I sold this company a Gift card valued at $1000 and received an agreed-upon payment of 710.00 via check. The check was deposited on 8/26/13 and was returned on 8/28/13. I've attempted to contact the company several times via phone, email and the website.Desired Settlement: I would obviously like to have the amount paid immediately, or the return of the gift card

Business

Response:

Hi,

I apologize for this issue and would be happy to resolve it. We send hundreds of checks every day and rarely does this issue arise.

We can send a new check to the customer but for whatever reason it seems like his bank isn't accepting our check.

His bank can call our company to verify us or we can offer a different form of payment.

Thank you,

Review: In April 2012, I placed an order for gift cards. A part of this order included two McDonalds $50 gift cards. I received the gift cards and they were labeled as a $50 gift card on the card itself by ABC with a sticker. Unfortunatley, I did not use the gift cards under July. When I went to use the gift cards, I found out that they were only $25 gift cards. I immediately contacted ABC giftcards via their website. I was instructed to email them a photo of the card which I did. I later received a reply that indicated that I was outside of the 45 day guarantee (they knew up front when I first contacted them) which was true and that all cards are verified initially as they purchase them and that someone must have used the card. I then wrote an email to the president or CEO of ABC giftcards with copies of the two gift cards to advise him of the situation. While it is true that I was outside of the 45 day guarantee, the transaction history for this card on the McDonald's website proved that the cards NEVER had $50 loaded onto them. They were loaded as $25 gift cards and that this was in fact an error that they had made in labeling or whatever and especially since they state that they verify all giftcards amounts. Prior to this situation, I have enjoyed a great ordering history with ABC. This is why I am unsure why they will not respond to my complaint and issue me a credit back in order to keep a longstanding customer.Desired Settlement: I am asking ABC to offer me either a refund or even an store credit for the $50 difference minus the discount fee of 3% of whatever it was.

Consumer

Response:

Review: [redacted]

As requested from the business I sent this second email to [redacted]. I have not heard a response.

I was referred to you in an effort to help with an on-going dispute I have regarding a transaction that I had. The order was from April 2013 Order Number: [redacted] Order Status: ShippedOrder Date: Thursday 25 April, 2013

Shipped To: [redacted]Order Cost: $429.99 I certainly understand that when I initially contacted ABC the beginning of July, I was outside of the 45 day guarantee window. However,I asked for a review since the cards were never loaded with the amount that they were represented to their value. I was asked to scan the gift cards and send an email. I did that, and was politely told that I was outside of the 45 day window. Sorry! I purchased several McDonald cards with the value to be $50.00 They were labeled accordingly each as $50 value. I did trust that was what I purchased and did not check them as I have purchased many of these in the past and thought that they perhaps come directly from vendor since ABC has so many at a time. At any rate, when I went to use the cards, I was instructed that 2 of my cards were only loaded with $25 each. After checking the McDonalds website, I verified the $25 and that they had NO transaction activity beside the initially loading of $25.00. This is where I think that ABC has some liability because they have instructed me that they verify each gift card themselves. Well, if that is true, these would not have been labeled as $50 because they never had $50 loaded onto them. The card numbers are [redacted] and [redacted]. I can send the scan of the cards again if you would like. I do enjoy purchasing gift cards from your establishment but have limited my usage from your company as a result of this transaction. If I cannot get this resolved, I will no longer use your service. I am asking for a replacement of the $50 value gift card that I paid for back in April. I await your response. Thank you.

Regards,

Business

Response:

Hi,

After further investigation on our part we have determined that we are at fault in this case. Despite the fact that the claim came outside our 45-day guarantee and as per our terms and conditions we are no longer responsible for the claim, we will honor it as the card never had the stated balance.

Our offer to the customer at this point is a refund in the form of a store credit for the price paid for the cards. We apologize for the inconvenience.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. I sincerely appreciate and will accept the offer of a store credit for the difference in the amount of the 2 cards that were not loaded with the correct amount initially. My only question is will I receive a reply via email with a code or a card in the mail?

Regards,

Review: Order #[redacted]. Purchased [redacted] e-gift card with a face value of $74.26 for a purchase price of $69.80. Attempted to use e-gift card at named retailer who refused to accept as 'invalid'. Contacted CardCash via telephone on 1-26-16 and filed claim. Received email response on 1-28-16 from [redacted] (claims specialist) stating physical [redacted] cards would be send as replacements 'within next few days'. No followup until I contacted company via email on 2-17-16 regarding status. Received email response from [redacted] (claims department) stating 'we do not have the cards in inventory' and refund unable to be processed because claim outside of 45 day guaranteeDesired Settlement: Request either full refund of $69.80 OR valid physical replacement card(s) for purchase price.

Business

Response:

Hi,A website credit has been emailed over to you in the full amount.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On October 13, 2015, I placed an order for a [redacted] Gift Card for a total value of $1000.00 (CardCash Order [redacted] ). The final price of the gift card was $975.00. The gift card was an e-gift card. On November 4, 2015, I went to book air tickets for a christmas trip and the e-gift card showed the value of 0.00 and was marked as "Cancelled". Upon contacting [redacted], I was informed that the term Cancelled mean "Cancelled: [redacted]® gift card was reissued or the card was cancelled due to fraud". I have since contacted the credit card company to initiate a dispute since I only have 60 days to do it. Moreover, the element of trust is broken and I would like to receive a full refund of $975 that I paid for this fraudulent gift card. Additional Information: This business does have a 45-day buyer protection policy.Desired Settlement: Since the element of trust is broken with this vendor, I would like to be issued a full refund of $975 and I will move on with my life buying airtickets directly from [redacted].com

Business

Response:

Hi, Customer was refunded back to the credit card that was used at the time of the purchase.