CardCash.com

Review: Purchased gift cards from ABC October 27th, 2012 a total of eight of them I paid them with a check that has cleared in the amount of $1,770.59. Two of the cards they sold to me from [redacted] were fraudulent cards. I reported it to them when I discovered they were frozen cards at [redacted]. They are telling me because I let them know 45 days after purchasing that the cards were not good that it is beyond the time and they can do nothing about it.I paid them $239.25 for one of the cards and $242.53 for the second card for a total of $481.78. I even called [redacted] to find out why the cards were frozen and that is when they told me the cards were fraudulent and they will not honor them. I emailed the ABC company back again and have not heard anything back from them. I told them the cards were fraudulent in the email as per [redacted]. They have not responded. I would like my money refunded to me. They sold me cards that I could not use.Desired Settlement: Money refunded back to me. They have $481.78 of my money that I paid in good faith for gift cards.

Business

Response:

Hi,

We apologize for this inconvenience but as is clearly stated on our site and with every card we send, all of our cards are guaranteed within 45 days of purchase. After that time we can no longer take responsibility for them as we deal in the secondary market.

That being said, we often do honor claims past 45 days. However, this claim came into us roughly nine months after the purchase of these cards and there is nothing we can do at this point.

Review: I purchased 4 gift cards on 06/07/2015 with the order # [redacted] through CardCash. Two of the gift cards worked successfully. However, the other two gift cards were $0 balance when one gift card (last 4 digits [redacted]) should have $62.53 and the other one (last 4 digits [redacted]) should have $62.71. I contacted the business' claims department with all evidences that the product/service rendered was fake/fraudulent/not as promised. I believed in good faith the business would correctly resolve the issue and they responded saying that this order has gone beyond their 45 day guarantee so that there's nothing they can do. When I made the order and received the order confirmation through email, CardCash never mentioned that they have a limited guarantee (45 days). It should be CardCash's responsibility to remind customers (which apparently they failed to do) that there is a risk of fraud and customers should use the gift cards as soon as possible.Desired Settlement: For the order # [redacted], I request a full refund on the gift card (with the last 4 digit [redacted]) of $62.53, I request a full refund on the gift card (with the last 4 digit [redacted]) of $62.71.

Business

Response:

Hi,We apologize for the inconvenience this may have caused you. In an effort to reduce our customers risk , CardCash extends a 45 buyer protection period and encourages consumers to use their gift cards within this period of time and to initiate a claim prior to the expiration of the 45 day period in the event their is an issue with the card balance. This buyer protection guarantee period is clearly is stated prominently in several places on our website:

Review: I placed an order on October 1, 2015 and paid in full via credit card. Per their website's statement, these physical gift cards were to go out in 1-2 business days. After checking my account on their website, I sent an email to their contact address on October 10th but heard nothing. On Monday, October 12, I called their customer service line to ask why my cards had not shipped after giving them more time than the standard amount to ship. I was assured that a message would go to the shipping department and that this was a one-time delay. Today is Thursday, October 15th and the status on their website still does not show that it has been shipped after 3 more business days. This order is my fourth over the course of our business relationship and the only one that has had an issue so I'm perplexed on what the issue is.Desired Settlement: I would like a prompt and full refund back to my credit card used for the product (gift cards) that have not been delivered per my order. I have been patient, made good faith efforts to contact them, and gave them added time to fix the issue. As such, I'd like my money back since they have not provided any of the promised items. Thank you for your time.

Business

Response:

Hi, A full refund has been issued back to the Credit Card that was used at the time of the purchase. -CardCash Customer Support.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

It is unfortunate that their shipping department's failure to perform has cost them both this sale - and a permanent customer. I doubt that I will ever use them again. But, a thank you to Revdex.com for their quick handling of this complaint.I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I agreed to sell a $50 [redacted] gift card to CardCash.com for $41.16. The expectation was set by CardCash that this amount would be deposited into my [redacted] account within 1-2 business days. Seven days later, $37.50 was deposited. I have called CardCash three times and sent three emails to have this issue resolved. In fact, I am submitting this complaint as I sit on hold with the CardCash customer support line. I am caller number 5 after 54 minutes on hold! I have an email from CardCash dated 3/5/15 that confirms the agreed upon transaction amount of $41.16 (confirmation #[redacted]). I also have detailed notes on each contact I have had with CardCash over the phone and via email.Desired Settlement: Deposit the balance of what I am owed to complete the agreed upon purchase price into my [redacted] account. That amount is $3.66. My [redacted] account is [redacted].

Business

Response:

Hi,The original price was set when this was a mail-in sale, where we pay 5% more than we do for digital sales. The customer then seemingly contacted us to change this to a digital sale.The 5% difference is because we pay 5% less for digital sales, a distinction clearly made on our site. [redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The response provided by CardCash.com is not factual. [redacted] has made an assumption instead of reading my complaint carefully and researching my account with his company. If [redacted] is in a managerial position, then he is well aware that CardCash.com experienced a glitch in their normal online quote process during the time frame that I sold my gift card to them (March 5th). This fact was shared with me by [redacted] in the Customer Support department when I called to discuss the payment discrepancy on March 12th. The original offer to purchase my $50 [redacted] gift card was made in the amount of $41.16. I accepted that offer (again, March 5th) and received a confirmation email from CardCash.com stating that same figure ($41.16). I have that email to back up my claim (attached). This same email should still be on the CardCash.com server as well.

Regards,

Review: I sold several gift cards to ABC Card Cash with a face value of $477.52 for a discounted amount of $358.64 on Feb-14-2014.

It shows as "Paid" when I look up the order, but the funds have not been received. Perhaps the customer service agent mis-keyed one of the digits and the funds were incorrectly sent to another individual, but I have not received anything. I have contacted the business multiple times, and have not received any type of response. It has been over a year since I sent the gift cards, and nearly a year since I was supposedly paid for them.

I hope this is an isolated incident, but considering the length of time that has passed, I'm afraid I may have been duped by an unscrupulous company and other may have fallen pry to a similar scheme.

If there is any type of investigation, you can complete to resolve this situation, I would be grateful to the Revdex.com.Desired Settlement: I have not received payment that was due over a year ago. At a minimum, I expect to be paid the amount owed, and considering the length of time that has passed, a $25 cash discount on a future purchase of $25 or more or a 25% off any order would bring me back to the site on positive terms.

If this message is relayed to ABC Gift Cards, they have my email and phone number if they wish to call my mobile phone to discuss resolution.

Business

Response:

We made a payment into the bank account given to us back on April 3, 2014. If this was the incorrect bank account then it was the fault of the customer who inputs that information.If you give me the correct information then I can see if it was relayed to us properly.

Review: I have purchased many gift cards through this site. My first card I ever purchased for was [redacted] and had an issue where I was told by the manager that one of the card was not valid. I went on the [redacted] site and found out that the card is not valid in CA. CardCash never informed me and I requested a refund and they promptly delivered. I gave them another chance since the other cards worked and kept being a loyal customer spending over $1,000 cumulatively. Recently, I have had many issues with them. One, I requested a refund for my [redacted] gift card because the card they sold me does not work in CA. I had to go to two different [redacted] and called their 800 number to find out through their website that [redacted] in CA does not take gift cards. I called CardCash but no answer. Then I called the following Monday and recording said closed due to weather. Last 3 weeks I called, I am always the 54th caller waiting??? I emailed this site numerous times that I would like my refund for the [redacted] Gift Card and that my [redacted] Gift Card I ordered through them that was supposed to be sent electronically between 1-2 Days on December 24 still has yet to come. The site clearly states 1-2 business days for electronic and they have not sent my card. My recent [redacted] Cards, one of the card does not work. It is missing one pin number. With numerous issues, I politely emailed them 4 times asking for refund because I do not have 53 callers to wait for, yet, they have not responded to any emails. I sent messages through their site and through my personal email and copied several emails. Upon request, I can provide all the electronic documentation. I feel that this company is really irritating the customers with long wait time, not answering any emails, misquoting on their website, not clearly explaining any fine prints of where cards are excluded, etc.Desired Settlement: I would like my refund for [redacted] gift card that has not been sent to me electronically and I would like my [redacted] Refund because it is not valid in CA and never informed just like the [redacted] incident I had with my first ever purchase. Since one the of the [redacted] card does not work because of incorrect PIN Card Number, I'll need a refund as well. If I find any gift card that I have purchased from your site that still has a balance, I will request a refund because I cannot support this lousy shame and embarrassing company. I have sent people to purchase cards from your site but I will tell them to no longer shop there and support your competitors because of the lack of service and ignorant approach your company has towards its customers. Really, no return call, no return email, and coincidentally, me calling 13 times and no surprise, always "54th Caller". Get your act together.

Business

Response:

Hi,I do apologize for these issues. It looks like there was an issue with the [redacted] card and the [redacted] card. As for the [redacted] card this is the first we ever heard that their gift cards aren't accepted in California and I'm not sure why this would be different than the rest of the country. A quick search on their website actually shows their cards can be used at numerous California locations. We can accept a return under the circumstances but the customer would need to send the card back to us if it was a physical card.As far as the [redacted] card goes, our system shows it was sent right away. Perhaps it ended up in the customer's spam box but it was sent as per our guarantee.And as in the past if there is an issue with a card, the customer should contact our claims department, [email protected], which should be done for the [redacted] card.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: First off, they take way too long to respond. I have NEVER received the [redacted] Gift Card in my inbox nor my Spam Mail. I check every single email before being deleted. Rather than taking forever and never responding, why not respond with "We'll resend it to you and please confirm once received". Is it that hard to take 15 seconds to resend an email if you state it has been sent? As for the [redacted] gift card, I had bad experiences at the 2 locations I visited and was rejected and I do not want to deal with that matter. Also, one of the most recent [redacted]'s printed card is missing a digit in the PIN number and can not be used. So many problems and I have to spend so much time checking in it's frustrating. End result: Keep it Very Simple for me:I want my refund for the [redacted] Card, I want a Pre-Paid Return Label so I can send the [redacted] and [redacted] card back and get my Full Refund. I can't believe that when I send emails for over a month no response. Very Interesting in the operations your company runs and I regret all the sales and support I did for this company and spreading the word of mouth through [redacted]. Absolutely a mistake and making sure that all my referrals unlike and stop supporting this site.

Regards,

Business

Response:

Hi,The customer spoke with [redacted] from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.The [redacted] card will be refunded sooner as it looks like the customer never got that card.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: The refund has still not been processed. This is ridiculous. The request was asked in December of 2014 and we are approaching April of 2015 and nothing has been completed. [redacted] is terrible at customer service and really irritating me. Please hurry up and get the refund processed.

Regards,

Business

Response:

Hi,The [redacted] card has now been refunded as well.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is complete. Even though everything finally got resolved, I thought the process on the Business side was joke. Thank you for your support Revdex.com for letting me express my displeasure with this business.

Regards,

Review: I placed order # [redacted] for 4 [redacted] gift cards. Each of them should have $500 balance. 3 of there were fine, but one had insufficient balance. It should have $500, but when I received the card it had only about $60+ in it (I called [redacted] and was told that it was redeemed before I received it). And today it only has $2 in it. I sent two emails to cardcash.com, and there was no response at all.Desired Settlement: I paid $446.5 to each card. Since one card has only $2 right now, I should be refunded at least $444

Business

Response:

Hi,I do apologize for the issue. Our claims department handles these and I would suggest reaching out to them directly at [email protected].[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I have sent three emails since this issue happened. There was no response at all.

Regards,

Business

Response:

Hi,Has the customer been updated on this issue? If not, please let me know.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was asked by gift card information. After I sent the information, there was no response. I sent more emails to ask, but was not even acknowledged.

Regards,

Business

Response:

Hi,The refund was made for the card in question. I apologize for the delay. [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I sold 4 gift cards to carcash on 12/27/2014 and shipped them off the next day and they ended up getting them on the 30th or so and it said in the email that I will attach that it would take 24 hours to go into my [redacted] account and here it is 3 weeks later and have not heard anything and ive emailed them 3 or 4 times now and nothing I also called them and they told me they could not access my order. The gift cards in total were $75 and I was going to get $57.10 in my [redacted] account.

Order Summary: Order number #[redacted] Merchant Name QTY Face Value Percentage Pay Amount [redacted] Sub Total Payment : $57.1

Total Payment : $57.1

Payment Method : [redacted]

Once we receive your cards and validate them, your payment will be issued within 24 hours.

Thank You.Desired Settlement: I would like my full $75 in my [redacted] account or a check instead of the $57 for my troubles ive never ever had to do this before and sending 3 or 4 emails and two phone calls and still no response I mean come on. So I believe that I would get my $75 that I sent them in gift cards

Business

Response:

I apologize for the delay. The [redacted] entertainment card originally came back with information that it had no balance which is why this got held up.I just reverified all the cards and sent it for payment.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent in a 50 dollar gift card for [redacted] 11 days ago, and still have not received my payment of 39.00 $. I contacted customer support, which did not respond to my emails. I send mail all the time and it does not take this long.Desired Settlement: I want either my card back, or the agreed value of 39.00$

Business

Response:

Hi,

Our records show that the gift card in question never arrived at our facility. Does the customer have tracking to show when it arrived?

Review: I purchased a $430 [redacted] gift card from this vendor (ABC gift cards). Afterwards, [redacted] cancelled this gift card because they were "unable to secure payment for funds loaded onto the card."Desired Settlement: I would like to receive a refund for my purchase since the gift card was worthless.

Business

Response:

Hi,

When we sold the gift card to the customer there was a full balance on the card and was perfectly fine. An issue occurred at a later date-we have a 45 day guarantee that we often extend up to 3 months for such issues.

This request for a refund comes two years after the sale was complete, well beyond what is covered by any company's return policy.

Review: I delivered product to ABC Gift Cards and received confirmation from the merchant that the gift cards I sent were received on Aug 7, 2014. 20 days later and multiple phone calls with customer service reps, have still not received payment for my goods.Desired Settlement: ABG GiftCards currently owes me $636.00 payable by check.

Business

Response:

Hi,Once the customer sent us all the information we need to complete the sale we [aid him for the cards. The transaction completed on 8/29.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted]. While the information in their response is not accurate, I did receive payment and the matter is now settled. The merchant received all information more than a week before they paid me - they only paid me once they received this Revdex.com complaint.

Regards,

Review: I can only assume this company is about to go Bankrupt as they have stolen $2,100 worth of my [redacted] gift cards I sold them. They acknowledged they got the gift cards in the mail confirmed the balance and suddenly cancelled my order and never deposited my money or sent me a check. After several days of trying to call , leave voicemails, and emails they ignore me and or hang up on me when I follow up on my order # asking them where my gift cards are after I requested them to send them back since they claimed that [redacted] cancelled the balanced on the cards.

DO NOT DEAL WITH THIS COMPANY THEY LIE AND STEAL AND SOMETHING NEEDS TO BE DONE NOW BEFORE THEY GET OTHERS.Desired Settlement: I want my $2,100 deposited into my checking account or my unused [redacted] gift cards back.

Business

Response:

Hi,

We tried to sell these cards to one of our customers who then tried to use them. The message they got from [redacted] was that the cards were cancelled so in essence the customer tried to defraud us by selling us bad cards.

Review: Card Cash / Abc gift cards agreed to buy several gift cards from me worth a total of $ 447.40 through their website. To date the company fails to acknowledge receipt of said cards. ABC also has failed to issue payment for same. There also appears to be some accountability or possible impropriety issues as noone ever answers the phone at their office when I've called lately.Desired Settlement: The value of the cards to be paid immediately to me via check or bank wire. Also, a strong argument can be made that I am entitled to reasonable incidental and consequential losses associated with my efforts trying to get ABC to not breach the contract.

Business

Response:

Hi,

We have been in touch with Mr. [redacted] and the payment was made 4 days ago.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a discounted Ted's gift card from CardCash.com. When I went to use the card, it had no value. I contacted the company but they said it was outside of the 45 day guarantee. I had only had the card for 45 days, they were counting the time it took them to process the order and deliver the card as part of the 45 days. This subtracted weeks from the guarantee. Never mind that the card was worthless when they sent it to me.Desired Settlement: Refund the $43.50 I paid for the $50.00 gift card.

Business

Response:

Hi, A refund has been issued 9/25/15 back to the credit card used at the time of the purchase.

Review: I have contacted this business several times about a gift card purchase. The [redacted] gift cards were fraudulent and still have not been fully refunded. Please refund the giftcards from order #[redacted] from [redacted]. This was almost $900 in cards and I need my money back immediately. I was only given a partial refund, which is unacceptable. I am completely unsatisfied with the lack of follow-up and customer service. I spent thousands of dollars at their store and will no longer be using it due to their inadequate handling of this situation. Please communicate back with me on the status of this refund. Thank youDesired Settlement: A full refund

Business

Response:

Hi,

We guarantee all of our cards within 45 days of purchase, our de facto return policy. As we deal in the secondary market there are risks involved and up to 45 days we accept all risk and refund the customer, even if it means we take a loss.

This policy is stated clearly on our website and is included in every package we send out. After 45 days we try to recoup our money from the seller but it is much harder after so much time has elapsed.

Review: I ordered my product (a gift card) at 6/12. And I just received a mail that say "According to our system your order has shipped out." at 6/19. I did not received it yet. Today is 6/25. I requested my tracking code 3 times, but there is no answer.Desired Settlement: I just want my order be cancled.

Business

Response:

Hi,

We do internal tracking on orders this size as we told the customer. There is no USPS tracking information to provide.

Oftentimes the USPS can take longer than the norm to deliver a package. We generally refund customers after two weeks of not receiving their card and would be happy to refund the customer if they still have not received it.

Review: I bought lowes e gift card online, and received the email with e gift card attached. (CardCash Order# [redacted])

When I use the e gift card online or in lowes store 2 weeks ago, lowes only or store system did not accept e gift cards. I called lowes customer service, they told it is the problem of who sold it. And the manager of lowes store told me, they only accept physical card, they don't accept e gift card.

Then I want cardcash to replace the e gift card to a physical card, with claim case# [redacted].

Yesterday, 2/23/16, Cardcash refuse to do that.Desired Settlement: Refund or replace

Business

Response:

Hi, We will be shipping out the physical card.To receive the tracking number please email [email protected] with your name and order number.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I placed order [redacted] on 8-27-15 for a [redacted] gift card. I received it 8-31-15 and immediately checked the balance. The [redacted] website returned message that this card is invalid. The value should have been $109.53 from. I then called [redacted] and cardcash.com. The rep at cardcash s[redacted] that all I could do was file a claim by email, and there was nothing he could do. I sent a message and received no response. This is totally unacceptable and I want a refund now. There was no delay when they took my money, and there should be none for them to give it back to me, since the card has a $0 value.Desired Settlement: I want my money back now.

Business

Response:

Hi,I apologize for any inconvenience this may have caused you. This is a secondary gift card market.When all cards come into our facility we verify that there is a balance on the gift card before the card is loaded onto our site.Unfortunately once in a while the seller or merchant pulls the code and it will be invalid.A full refund has been issued back to the method of payment used at the time of the purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On September 28, 2015, I sold ten [redacted] $50 gift cards online to CardCash for $425. My order number is [redacted]. I mailed the cards by parcel letter to their Brick, New Jersey address. I had not received payment, and I called them on October 6, 2015 to find out if they had received my cards. I talked to a woman with an Indian accent, who said that the cards had not arrived, and that there was a typhoon in New Jersey. I do not believe her, I don't think it takes 8 days to receive a letter. I asked her what happens if they don't receive the cards. We discussed paying me for the gift card numbers without the cards, which they do and they would pay me $395. She asked me if I wanted to cancel the order, and I said yes with the understanding that I can sell the gift cards without sending them the physical cards for $395. She said that if the cards arrived, they would mail them back to me. Since then, they have ignored my e-mails, and it's extremely hard to reach them by phone. When I do call, I reach the same woman with the Indian accent. When I asked to speak to her supervisor, she said that she was looking up my order on the computer, and then put me on hold and didn't return to me. They won't let me talk to anyone in authority to resolve my case. I have also learned that my gift card numbers have already been used by other people. If my order is cancelled, then they should not be allowed to sell or use my gift card numbers. They have in effect stolen $500 in gift cards from me and refuse to pay me anything. I ask for at least $395 for the ten gift card numbers.Desired Settlement: $395 to my Paypal account

Business

Response:

As per customers request on October 6th order [redacted]has been canceled. The gift cards have not beensold or used, but they have to be retrieved and mailed back to you. In a largefacility, this can take several days.Our companypolicy permits us to supply you with the tracking number for the shipmentexclusively through our corporate email. Please email us at s[redacted].com and make sure you include yourorder number and date in the email.Thanks foryour understanding,-CardCashCustomer Support

Review: Cardcash is a business that sells gift cards. I placed 4 orders for a total of 5 gift cards on 11/13/2015. The first order (Order # [redacted]) consisting of 1 gift card worked successfully. The second order (Order # [redacted]) consisting of 1 gift card was an invalid number (meaning it was never activated or had value). The third order (Order # [redacted]) consisting of 1 gift card was an invalid number. The fourth order (Order #[redacted]) consisting of 2 gift cards had 1 gift card which worked successfully and 1 gift card with a balance of $0 when it should have $400. On 11/13/2015, I contacted the business' claims department with this information (including specific evidence) that the product/service rendered was fake/fraudulent/not as promised. I believed in good faith the business would correctly resolve the issue and on 11/19/2015 they responded saying that the cards are fully working (when they're not working).Desired Settlement: For the second Order #[redacted] consisting of 1 gift card, I request a full refund of $510.20. For the third order #[redacted] consisting of 1 gift card, I request a full refund of $540.05. For the fourth Order #[redacted], I request a partial refund of $305.60.

Business

Response:

Hi, Customer has been refunded for all the gift cards he was not able to use. Refund as sent back to the method of payment used at the time of the purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.