CardCash.com

Review: Bought a physical $25 [redacted] gift card on their site but was delivered a printout instead. Invoice showed physical gift card ordered. No way to verify other than that. When I tried to use the card it was declined. I entered a complaint [redacted] and was told it was past the 45 policy period. In California it does not matter. They are responsible for the gift card amount no matter the period.Desired Settlement: Refund or send another card.

Business

Response:

Review: In late November 2014 I submitted three gift cards that ABC Gift Cards told me me they would pay over $500 for. They were to deposit that sum into my checking account. I had successfully submitted cards to them earlier that year - using the same email address and same banking information. After receiving no deposit and no communication I sent them a message. They replied that for security purposes they needed to speak to me because I was a new customer. I replied that I had worked with them before but nonetheless encouraged them to call me. When they did not I attempted to call them. Numerous times. I was placed on hold for lengthy periods only to reach a voicemail machine. I left numerous messages. I sent numerous emails. Once or twice I received an email repeating that they wanted to speak to me though they never once attempted to do so. Finally on December 31, 2014 I emailed that were they unable to make the promised deposit within the week, to return my gift cards. On January 30, I said return my gift cards. I repeated this plea on March 19. While in some cases my request is acknowledged and follow up promised, I have never received anything beyond 1 or 2 different form emails since I submitted my cards in November (!) of last year.Desired Settlement: I obviously want ABC Gift Card to deposit the agreed upon amount to my bank account as they promised. If they need to speak to me first, I would like them to contact me. Otherwise they must return my gift cards immediately.

Business

Response:

I apologize for the delay. The cards were high value which triggered an alert in our system necessitating contact.I'm not sure why no one followed up but we are having someone reach out to the customer.

Review: I purchased over $22,000 in gift cards from ABCgiftcards.com now owned by Cardcash.com in November of 2014. 20 of the cards or $8,633 have not value. The company will not return calls or emails and refuses to rememdy the situation.Desired Settlement: Refund $8,633 for the empty gift cards.

Business

Response:

This is 5 months after the purchase and we have a 45-day guarantee on all cards. We are unable to accommodate claims that come in this long after our 45-day guarantee has elapsed.

Consumer

Response:

I am rejecting this response because:

I lost 8,633 because of your incompetence! If I purchase the card the value should be mine forever! I'm not going away. You can't screw people and turn your back.

Business

Response:

All customers agree to our terms and conditions which hold us liable for 45 days after purchase. We deal in the secondary market where there are some risks. We do our best to educate the customer as to what these risks are by sending our 45-day guarantee with every shipment we send. After 45 days, and in this case well past 90 days, there isn't anything we can do for the customer.

Review: I made two purchases on cardcash.com and in both cases the balance on gift cards disappeared after 2 months . Looking at transaction history there were fraudulent transactions on thes gift cards . I suspect same cards are being sold to multiple customers or cards were bought from fraudulent sources . Cardcash knowingly sells these fraudlent gift cards and warranty of 45 days is deceptive practice employed by this company to cheat customers.

FraudulentDesired Settlement: I would like refund of purchase and

Business

Response:

I would need an order number or a different email address to look this up as the email address provided isn't in our system. We in no way try to deceive customers-we try to make our 45-day policy as clear as possible.

Review: I attempted to purchase a gift card to [redacted] through this site for $86.00. I was redirected to [redacted] Credit to pay for this, but when I was redirected back to CardCash to complete the order, the gift card was out of stock, however the company still charged my [redacted] Credit for this transaction.

I repurchased the item, and that second transaction DID go through and I received the product, however I now have 2 CHARGES of $86 when I should have only been charged ONE.

I have sent about 6 emails to their support email and I have received no response. I have also tried calling, but was never closer than 100th in line, and could not wait the expected 3 HOURS to speak with a representative.Desired Settlement: I expect to be refunded the charge of $86.00 for the incomplete transaction to my [redacted] account, OR sent a check for the refund amount of $86.00

Business

Response:

Hi,I apologize for this issue. The refund has just been made.[redacted]

Review: Mailed in 4 gift cards value of $125 to exchange for a Amazon gift card in the amt of $92.44. Gift card were received by card ash on dec 26th by usps certified mail. As of today, February 4th, still have not received Amazon gift card. Numerous email & phone correspondences have brought no resolution.Desired Settlement: Would like to either receive Amazon gift card I ordered or receive my original gift card back.

Business

Response:

Hi,We initiated contact with the customer and it took a few days to hear back. Once we did we sent over a simple verification form which, once received, will allow us to go ahead with the payment.

Consumer

Response:

I am rejecting this response because: The "simple form" that they are requesting that I fill out asks for my bank acct #, routing #, drivers license # and last four digits of my SS#. All of this information is not necessary to complete my order as I am requesting a gift card exchange not a cash sale. If they require this information I would rather have my cards returned to me.

Business

Response:

You can just send a driver's license to them. Please respond to the rep with just that and we can move this forward.

Review: I was trying to place an order on Dec 31st for a few [redacted] credit cards. I tried to place order, but every time I try to check out the gift cards were becoming unavailable, so I had to delete the ones not available and place a new order again.

Order - [redacted] - $1479.64 - Initial order. Gift cards were not available, so had to edit the order, but the full amount was charged to the credit card.

Order - [redacted] - $784.49 - Attempt 2 - I deleted the ones not available from initial attempt and tried to place a new order. Order failed as more were unavailable, but credit card was charged for full amount.

Order - [redacted] - $374.33 - Attempt 3 - I deleted the ones not available from attempt 2 and tried to place a new order. Order failed as more were unavailable, but credit card was charged for full amount.

Order - [redacted] - $642.95 - Attempt 4 - I cleaned card and picked new cards and placed the order. The order went through, but the code I tried to use for the above orders disappeared from card. You can see the code in above orders. I was trying to use INSTANT5 gift code for an additional 5% off that wasn't applied.

I wanted more cards but couldn't place any orders as an amount of $2,643.46 was charged by you for orders that weren't placed. I haven't even received a confirmation for first 3 orders that the orders were placed, but only noticed them based on the credit card charges.

Quick note regarding my attempts to reach your office.

1/31/2015 - Called and was on hold for 30 mins before call dropped. Sent mail

1/2/2015 - 55 mins wait time then call center closed.

1/2/2015 - Sent mail

1/5/2015 - Call center closed all morning. Call started 2:20 PM and call was on call until 5:04 PM then call was cut off. Probably due to your call center was closed. I was on call for 2 hrs 44 mins before I was cut off.

1/5/2015 - Sent mail

1/7/2015 - Sent mail

I don't believe I could ever get a response via mail or reach you on phone.Desired Settlement: Cancel all my orders and refund the amount immediately.

Business

Response:

Hi,We were in touch with the customer and I believe all the issues have been resolved. We apologize for the delay.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:The issue was verbally resolved over the phone and I got a mail saying the amount would be credited in 3-5 business days on Jan 21st. Today is the 6th business day and I have not yet received any credit back on my card yet. I am still waiting for it.

Regards,

Business

Response:

Hi,We are showing a refund as of 1/21.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Order [redacted] - Returned on 1/21Order [redacted] - Returned on 2/10Order [redacted] - Still waiting for a refund.This issue is being going back and forth from Dec 31, 2014. It has been 50 days and I am still waiting for a full resolution of the issue. I would just leave it here with out any further comments.

Regards,

Business

Response:

Okay. The 2nd two orders were both refunded today. I will have the first one taken care of as well.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I placed an order for gift cards on their website on Jan 7th. Their website apparently was having issues as it through an error during processing of my order. The Paypal payment portion went through, however no goods were rendered. I have attempted to contact the company numerous times, both via my personal email, Paypal's resolution center and many times via their website contact us form at: http://www.cardcash.com/contact-us/ and described my issue.

However I have received no response and my paypal credit card account was still charged and I have received no reimbursement. At this point I have escalated the dispute to paypal for them to remove the charge. But overall I am completely dissatisfied with the company since they have zero customer service and support. I feel that if I did not have Paypal as a merchant to fallback on regarding getting my money back, I would be at a loss and the company would have stolen my money with little lack of care.Desired Settlement: I would like a complete reimbursement. I would also like an explanation of their complete lack of customer service and resolution to fix it in the future. I also find it baffling that on their website they have links to all these testimonials and media coverage. Yet I find that hard to believe with their complete disregard for their customer. Are these testimonials even legit?

It would also be in their best interest if they would like me to continue as a customer to show some type of good faith gesture for their complete lack of care for their customers.

Business

Response:

Hi,I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.

Consumer

Response:

I am rejecting this response because:I ended up having to contact Paypal and file a complaint about your company before I could actually get any help. Finally someone contacted me 3 days before the paypal 60 day resolution window was complete and I asked that a manager or someone contact me about the poor service and lack of support. Never heard anything back, same as when I contacted your company about charging me for goods you never delivered.Your company has some serious issues and needs to rectify in regards to customer service. From the complete overall lack of response it seems your not really interested in doing that.

Review: On 9-4-2015 I visited ABC Gift Cards and upon review of policies and procedures I processed an order to sell a [redacted] gift card for the amount of $400 I was given a quote for 300 and decided to proceed. During the lengthy process (delayed shipping) I contacted them on several occasions to get an update on the status of the delivery. I spoke to several employees who had a different answer every day. (Jewish Holiday,48 hours for pickup,etc) Finally the card arrived and the verification process was expedited upon request. a few days later I received an email that the transaction had been cancelled and the card would be returned to me due to it being a high card value.

When I inquired as to why this happened I was placed on hold for over an hour until a voice messaging system came on and told me to say my name. it then instructed me to end the call. I called back and had to wait an additional 10 min to speak with a customer service rep and demanded to speak with the first available supervisor.

Finally, after waiting for an additional 30 min I finally spoke with a supervisor. After she explained to me that they only accept high value [redacted] cards(any card over 300) from bulk sellers she apologized and said there was nothing she could do to override the system. I asked her if she could expedite the card. Finally I asked her for her name and before I could get the words out she disconnected the call.Desired Settlement: I feel since no adequate explanation was given as to why this transaction was cancelled and there are Gift Cards on the site ranging in the 1000 dollar range. I request that this order be completed and I be given the amount that I was quoted during the initial order.

Business

Response:

Hi,As per out terms and conditions we have the right to decline sell orders.

Review: On September 29, 2015, I ordered a discounted $25 gift card from [redacted] When I got the e-gift card and tried to activate it, [redacted] said it was not a properly activated card. I emailed cardcash.com that it was not properly activated, per [redacted] I sent the 1st email on 9/29/2015. The 2nd on 10/3/2015 and the 3rd on 10/6/2015. It is now 10/16, and I have yet to receive ANY response from cardcash.com. I have tried the e-gift card code additional times to see if the card had been activated but it has not.Desired Settlement: I would like to have my money back.

Business

Response:

Hi, A full refund has been issued back o the Credit Card that was used at the time of the purchase. -CardCash Customer Support.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Card Cash promotes "honest, verification, no headaches" as the reason to purchase giftcards through them. It took me over an hour to get a service rep, then got disconnected. Had to call back. They forgot to send one gift card, and one gift card that "was verified" for 25 was only worth 20. Customer service lady hung up on me.Desired Settlement: I want an apology, compensation for my time and headaches that were not supposed to be associated with product. Also, the 30 dollars in gifts cards I didn't receive.

Business

Response:

We do apologize for the issue which we resolved with the customer yesterday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold them a gift card and was mailed a check for $78. After depositing the check, it was returned from my bank as their account was closed.Desired Settlement: $78 that is owed

Business

Response:

I've been in contact with the customer about the issue and I already had a new check sent out to her. I apologize for the issue.

Review: I bought several gift cards from Cardcash.com on 12/22/2014, after I received my cards and checked the balance around 1/3/2015, one of the CVS gift card (with filling ID [redacted]) has only $25 in it, while the product is sold as a $30 gift card. I contacted cardcash.com twice on 1/3/2015 and 1/12/2015, but haven't heard anything back, even a confirmation that they received my request. (cardcash.com only provides a link to leave a message online).Desired Settlement: refund of 5 dollars plus an explanation why the customer service do not reply my message

Business

Response:

Hi,I do apologize for the issue. We will be refunding the customer for the $5 discrepancy.

Review: Mailed in a [redacted] gift card on december 14, 2014 for cash. Order #[redacted] to ABC gift cards. ABC gift cards has the same address and phone as Cash Cards. I never received cash or amazon credit for my gift card. When I called in January 2015, I was told my order had been randomly selected for more information but I never had any contact from the company after that. I have the email from ABC gift cards.Desired Settlement: I would like my gift card back or the agreed upon cash or amazon credit ($104).

Business

Response:

I apologize for the delay in getting back to the customer. Nancy is giving the customer a call today.

Consumer

Response:

I am rejecting this response because: I would like an email from the company or a number to call. I work 12 hours and am not home during the day.

Business

Response:

We are open from 9-5 EST. You can call [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have asked for the gift card to be returned to me. The business sent me a form to fill out which was not posted on their website. The form asks for a copy of my driver's license and other personal information. I have decided not to provide this information. I also suggested to the business that they post the form on their website, so customers know what is required.

Review: On 01/16/15 I filled out a form on CardCash.com to sell my gift cards. I agreed upon sending CardCash.com $1061.82 worth of [redacted] Gift Cards in exchange for $870.69 which is 82% of the value of my gift cards. I submitted the form and sent the gift cards by certified mail which shows that the gift cards were delivered on 01/20/15 at 11:18am. According to the email I received from CardCash.com, it states: "Once we receive your cards and validate them, your payment will be issued within 24 hours." After several attempts on my end to contact CardCash.com. I finally received a response on 01/26/15 from someone by the name of "[redacted]" at CashCard customer service. On 01/26/15 [redacted] stated in her email:

"[redacted],

Payment has been issued on 1/26/15.

Your check will be arriving shortly.

Thank you for all your patience and understanding.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

CardCash Customer Service

[redacted]"

I contacted CardCash.com yesterday on 02/03/15 and spoke to a [redacted]" in the escalations department, who put me on hold and never returned, therefore I had to end the call. CardCash.com shows it is located in New Jersey, I am located in Wisconsin, I STILL have not received my payment of $870.69 from this company! I provided my checking account information for direct deposit, however, [redacted]'s email states that I will be receiving a "check", I continue to check both my checking account and my mail and I have not received payment as of today 02/04/15.Desired Settlement: I either want a refund of my [redacted] gift cards which totaled $1061.82 or I want the payment that was promised to me of $870.69.

Business

Response:

Hi,We spoke to the customer who requested that we cancel her order and send the cards back which we will be doing.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!

Review: Purchased a $100 [redacted] (restaurant) gift card for $93 on November 6 and received it November 14.

On November 11, the apparent day that Card Cash mailed the card, they DRAINED the gift card account, leaving a mere $0.01 on the gift card and defrauding me.

I demand a complete and total refundDesired Settlement: Complete refund.

Business

Response:

Hi,I apologize for this issue. Our claims department deals with these issues and can be reached at [redacted]. It seems as if the original seller drained the card and we will be happy to refund the customer once he goes through the short process.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Until I filed a Revdex.com dispute and contacted local police officials in [redacted] Township the company was unwilling to cooperate. A business shouldn't have to be threatened with criminal prosecution before it does the right thing.

Regards,

Review: On December 28th I started this sell with Cardcash of a $300 Citgo Gas Card for $267. My card was received by them about a 1.5 weeks ago. I have tried calling but have been on hold for 3 hours. I have emailed them, no response. They responded to me on twitter but they have lied to me about their actions. Please help me out in any way. Thank you so much.Desired Settlement: The business has the responsibility to just process my order of $267 to my bank account. As their policy stated.

Consumer

Response:

Hello it turns out my problem is resolved finally! Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: So I sell my gift cards to ABC Gift Cards, the online process went through with no problem and then they asked me to send my physical gift cards to them. Reluctantly I did. One week or so later, someone from CardCash contact me about my order, I thought it was kind of scam but later found out that these two businesses are basically the same business. Either how, they said that their system flagged me as risky and sent back the gift cards to me. I do not understand their logic, why did the system not flagged me when I was doing the online process but flagged me after I sent in my gift cards. I am highly suspect that they could store my gift cards information and resell them to others. I do not know what to do with my gift cards because their information is no longer secure.Desired Settlement: Accept my gift cards, complete my order since I longer feel comfortable to sell my gift cards to others, my gift cards basically became second-handed, which might cause more unexpected problem. And credit me for the time and shipping cost waste on this issue.

Business

Response:

Hi, All cards

we receive go through a rigorous verification process. The cards in your order

were identified by our system as potentially problematic. They have not been

sold or used, but they have to be retrieved and mailed back to you. In a large

facility, this can take several days.Our company

policy permits us to supply you with the tracking number for the shipment

exclusively through our corporate email. Please email us at [email protected] and make sure you include your

order number and date in the email.Thanks for

your understanding, -CardCash Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I purchased those gift cards myself and they were in my possession all the time until being ask to mail to ABC Gift Cards. To me, it is like the business depend solely on the their system for verification purpose and I believe it is not wise. System do make mistakes and they did not give specific reason, so-called potentially problematic is a broad topic. I still hold the view that if the system is going to reject me it should be done when I submit the online process, instead of wasting so much time and effort, and I end up with those gift cards sent back to me with insecure information. Thank you.

Review: I sent mailed gift cards to cardcash to sell for a total of $66.65 to be paid to me via ach deposit. I received an email on January 7th stating that payment was processed and within 1-2 business days I would see the money. On Monday I called and stated I had yet to receive the money and all I could be told was they would 'escalate' the problem. I called also on Tuesday and also on Wednesday and was told the same thing. I emailed their customer service dept. late Wednesday afternoon with a printout of my bank activity, showing I hadn't received the money. I am getting nowhere with this company. I can never speak to a manager or anyone in the payment processing department either while on the phone. My order #'s are [redacted] and [redacted].Desired Settlement: I want to either be paid my $66.65 or to have my 3 gift cards returned back to me in a timely manner.

Business

Response:

Hi,Payment has been issued today 1/15/16 through the method of payment selected at the time of the sale.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I still have yet to receive the money and my bank deposits in real time, so I should have had it on Saturday.

Regards,

Business

Response:

Hi, Payment has been issued on 1/07/16 to the account and routing number you put in at the time of the purchase. Feel free to contact us at [redacted] to verify the account information.

Review: The company has been advertising that they will your gift cards for eBay gift cards. I contacted customer service to see if there was a maximum limit or if I could just submit each card, they said to go on and submit them. I decided to cash out points I had accrued on a website and purchased $1,075 worth of Red Robin gift cards with the sole purpose being to exchange them for $838.50 in eBay gift cards.

I tried to submit the cards on their page numerous times, but the only way they would go through was doing each one individually. This racked up $31 in single $1 hold fees for each transaction. The first was submitted on 12/31/15, the rest were submitted on 01/05/16 and 01/06/16. Their email states that I will receiving my eBay gift card within 24 hours (or the next business day).

I had not heard from them at all since submitting the first card on 12/31/15 so I decided to email them to check on the status. The representative then stated that the card was flagged and the order would not go through. I called customer service to follow up and was told every single one of my orders was flagged. When I asked the representative why she could not give me an answer. She stated she was not told why, and if I tried to resubmit them they'd probably be flagged again. Then put me on hold forever when I asked for a supervisor.

I have not heard back from customer service via email. When I try to resubmit them I am told that my cards are all ready sold, so now I can't even attempt to resubmit them.

No other online site will accept Red Robin eGift cards, so I am stuck with $1,075 worth of fast food gift cards. Had I been alerted of this, instead of lead on to believe they were fine until I emailed them, then I would have stopped after $25.

All I want is for them to buy them, as agreed upon when I submitted each one. If they were flagged because so many came in at once, that is not my fault and they should fix their website.Desired Settlement: I would like to have my $1,075 of Red Robin eGift cards exchanged for the $838.50 in eBay gift cards that was agreed upon when I submitted my gift cards.

Business

Response:

Hi, Please provide us with order numbers so we can assist you further.