CardCash.com

Review: I placed an order for gift cards on their website on Jan 7th. Their website apparently was having issues as it through an error during processing of my order. The Paypal payment portion went through, however no goods were rendered. I have attempted to contact the company numerous times, both via my personal email, Paypal's resolution center and many times via their website contact us form at: http://www.cardcash.com/contact-us/ and described my issue.

However I have received no response and my paypal credit card account was still charged and I have received no reimbursement. At this point I have escalated the dispute to paypal for them to remove the charge. But overall I am completely dissatisfied with the company since they have zero customer service and support. I feel that if I did not have Paypal as a merchant to fallback on regarding getting my money back, I would be at a loss and the company would have stolen my money with little lack of care.Desired Settlement: I would like a complete reimbursement. I would also like an explanation of their complete lack of customer service and resolution to fix it in the future. I also find it baffling that on their website they have links to all these testimonials and media coverage. Yet I find that hard to believe with their complete disregard for their customer. Are these testimonials even legit?

It would also be in their best interest if they would like me to continue as a customer to show some type of good faith gesture for their complete lack of care for their customers.

Business

Response:

Hi,I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.

Consumer

Response:

I am rejecting this response because:I ended up having to contact Paypal and file a complaint about your company before I could actually get any help. Finally someone contacted me 3 days before the paypal 60 day resolution window was complete and I asked that a manager or someone contact me about the poor service and lack of support. Never heard anything back, same as when I contacted your company about charging me for goods you never delivered.Your company has some serious issues and needs to rectify in regards to customer service. From the complete overall lack of response it seems your not really interested in doing that.

Review: Mailed in 4 gift cards value of $125 to exchange for a Amazon gift card in the amt of $92.44. Gift card were received by card ash on dec 26th by usps certified mail. As of today, February 4th, still have not received Amazon gift card. Numerous email & phone correspondences have brought no resolution.Desired Settlement: Would like to either receive Amazon gift card I ordered or receive my original gift card back.

Business

Response:

Hi,We initiated contact with the customer and it took a few days to hear back. Once we did we sent over a simple verification form which, once received, will allow us to go ahead with the payment.

Consumer

Response:

I am rejecting this response because: The "simple form" that they are requesting that I fill out asks for my bank acct #, routing #, drivers license # and last four digits of my SS#. All of this information is not necessary to complete my order as I am requesting a gift card exchange not a cash sale. If they require this information I would rather have my cards returned to me.

Business

Response:

You can just send a driver's license to them. Please respond to the rep with just that and we can move this forward.

Review: I attempted to purchase a gift card to [redacted] through this site for $86.00. I was redirected to [redacted] Credit to pay for this, but when I was redirected back to CardCash to complete the order, the gift card was out of stock, however the company still charged my [redacted] Credit for this transaction.

I repurchased the item, and that second transaction DID go through and I received the product, however I now have 2 CHARGES of $86 when I should have only been charged ONE.

I have sent about 6 emails to their support email and I have received no response. I have also tried calling, but was never closer than 100th in line, and could not wait the expected 3 HOURS to speak with a representative.Desired Settlement: I expect to be refunded the charge of $86.00 for the incomplete transaction to my [redacted] account, OR sent a check for the refund amount of $86.00

Business

Response:

Hi,I apologize for this issue. The refund has just been made.[redacted]

Review: I made two purchases on cardcash.com and in both cases the balance on gift cards disappeared after 2 months . Looking at transaction history there were fraudulent transactions on thes gift cards . I suspect same cards are being sold to multiple customers or cards were bought from fraudulent sources . Cardcash knowingly sells these fraudlent gift cards and warranty of 45 days is deceptive practice employed by this company to cheat customers.

FraudulentDesired Settlement: I would like refund of purchase and

Business

Response:

I would need an order number or a different email address to look this up as the email address provided isn't in our system. We in no way try to deceive customers-we try to make our 45-day policy as clear as possible.

Review: I purchased over $22,000 in gift cards from ABCgiftcards.com now owned by Cardcash.com in November of 2014. 20 of the cards or $8,633 have not value. The company will not return calls or emails and refuses to rememdy the situation.Desired Settlement: Refund $8,633 for the empty gift cards.

Business

Response:

This is 5 months after the purchase and we have a 45-day guarantee on all cards. We are unable to accommodate claims that come in this long after our 45-day guarantee has elapsed.

Consumer

Response:

I am rejecting this response because:

I lost 8,633 because of your incompetence! If I purchase the card the value should be mine forever! I'm not going away. You can't screw people and turn your back.

Business

Response:

All customers agree to our terms and conditions which hold us liable for 45 days after purchase. We deal in the secondary market where there are some risks. We do our best to educate the customer as to what these risks are by sending our 45-day guarantee with every shipment we send. After 45 days, and in this case well past 90 days, there isn't anything we can do for the customer.

Review: In late November 2014 I submitted three gift cards that ABC Gift Cards told me me they would pay over $500 for. They were to deposit that sum into my checking account. I had successfully submitted cards to them earlier that year - using the same email address and same banking information. After receiving no deposit and no communication I sent them a message. They replied that for security purposes they needed to speak to me because I was a new customer. I replied that I had worked with them before but nonetheless encouraged them to call me. When they did not I attempted to call them. Numerous times. I was placed on hold for lengthy periods only to reach a voicemail machine. I left numerous messages. I sent numerous emails. Once or twice I received an email repeating that they wanted to speak to me though they never once attempted to do so. Finally on December 31, 2014 I emailed that were they unable to make the promised deposit within the week, to return my gift cards. On January 30, I said return my gift cards. I repeated this plea on March 19. While in some cases my request is acknowledged and follow up promised, I have never received anything beyond 1 or 2 different form emails since I submitted my cards in November (!) of last year.Desired Settlement: I obviously want ABC Gift Card to deposit the agreed upon amount to my bank account as they promised. If they need to speak to me first, I would like them to contact me. Otherwise they must return my gift cards immediately.

Business

Response:

I apologize for the delay. The cards were high value which triggered an alert in our system necessitating contact.I'm not sure why no one followed up but we are having someone reach out to the customer.

Review: On September 28, 2015, I sold ten [redacted] $50 gift cards online to CardCash for $425. My order number is [redacted]. I mailed the cards by parcel letter to their Brick, New Jersey address. I had not received payment, and I called them on October 6, 2015 to find out if they had received my cards. I talked to a woman with an Indian accent, who said that the cards had not arrived, and that there was a typhoon in New Jersey. I do not believe her, I don't think it takes 8 days to receive a letter. I asked her what happens if they don't receive the cards. We discussed paying me for the gift card numbers without the cards, which they do and they would pay me $395. She asked me if I wanted to cancel the order, and I said yes with the understanding that I can sell the gift cards without sending them the physical cards for $395. She said that if the cards arrived, they would mail them back to me. Since then, they have ignored my e-mails, and it's extremely hard to reach them by phone. When I do call, I reach the same woman with the Indian accent. When I asked to speak to her supervisor, she said that she was looking up my order on the computer, and then put me on hold and didn't return to me. They won't let me talk to anyone in authority to resolve my case. I have also learned that my gift card numbers have already been used by other people. If my order is cancelled, then they should not be allowed to sell or use my gift card numbers. They have in effect stolen $500 in gift cards from me and refuse to pay me anything. I ask for at least $395 for the ten gift card numbers.Desired Settlement: $395 to my Paypal account

Business

Response:

As per customers request on October 6th order [redacted]has been canceled. The gift cards have not beensold or used, but they have to be retrieved and mailed back to you. In a largefacility, this can take several days.Our companypolicy permits us to supply you with the tracking number for the shipmentexclusively through our corporate email. Please email us at s[redacted].com and make sure you include yourorder number and date in the email.Thanks foryour understanding,-CardCashCustomer Support

Review: I purchased a discounted Ted's gift card from CardCash.com. When I went to use the card, it had no value. I contacted the company but they said it was outside of the 45 day guarantee. I had only had the card for 45 days, they were counting the time it took them to process the order and deliver the card as part of the 45 days. This subtracted weeks from the guarantee. Never mind that the card was worthless when they sent it to me.Desired Settlement: Refund the $43.50 I paid for the $50.00 gift card.

Business

Response:

Hi, A refund has been issued 9/25/15 back to the credit card used at the time of the purchase.

Review: On December 28th I started this sell with Cardcash of a $300 Citgo Gas Card for $267. My card was received by them about a 1.5 weeks ago. I have tried calling but have been on hold for 3 hours. I have emailed them, no response. They responded to me on twitter but they have lied to me about their actions. Please help me out in any way. Thank you so much.Desired Settlement: The business has the responsibility to just process my order of $267 to my bank account. As their policy stated.

Consumer

Response:

Hello it turns out my problem is resolved finally! Thank you!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 01/16/15 I filled out a form on CardCash.com to sell my gift cards. I agreed upon sending CardCash.com $1061.82 worth of [redacted] Gift Cards in exchange for $870.69 which is 82% of the value of my gift cards. I submitted the form and sent the gift cards by certified mail which shows that the gift cards were delivered on 01/20/15 at 11:18am. According to the email I received from CardCash.com, it states: "Once we receive your cards and validate them, your payment will be issued within 24 hours." After several attempts on my end to contact CardCash.com. I finally received a response on 01/26/15 from someone by the name of "[redacted]" at CashCard customer service. On 01/26/15 [redacted] stated in her email:

"[redacted],

Payment has been issued on 1/26/15.

Your check will be arriving shortly.

Thank you for all your patience and understanding.

If you have any further questions please feel free to contact us. We appreciate your business and look forward to serving you again.

Regards,

CardCash Customer Service

[redacted]"

I contacted CardCash.com yesterday on 02/03/15 and spoke to a [redacted]" in the escalations department, who put me on hold and never returned, therefore I had to end the call. CardCash.com shows it is located in New Jersey, I am located in Wisconsin, I STILL have not received my payment of $870.69 from this company! I provided my checking account information for direct deposit, however, [redacted]'s email states that I will be receiving a "check", I continue to check both my checking account and my mail and I have not received payment as of today 02/04/15.Desired Settlement: I either want a refund of my [redacted] gift cards which totaled $1061.82 or I want the payment that was promised to me of $870.69.

Business

Response:

Hi,We spoke to the customer who requested that we cancel her order and send the cards back which we will be doing.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!

Review: Mailed in a [redacted] gift card on december 14, 2014 for cash. Order #[redacted] to ABC gift cards. ABC gift cards has the same address and phone as Cash Cards. I never received cash or amazon credit for my gift card. When I called in January 2015, I was told my order had been randomly selected for more information but I never had any contact from the company after that. I have the email from ABC gift cards.Desired Settlement: I would like my gift card back or the agreed upon cash or amazon credit ($104).

Business

Response:

I apologize for the delay in getting back to the customer. Nancy is giving the customer a call today.

Consumer

Response:

I am rejecting this response because: I would like an email from the company or a number to call. I work 12 hours and am not home during the day.

Business

Response:

We are open from 9-5 EST. You can call [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have asked for the gift card to be returned to me. The business sent me a form to fill out which was not posted on their website. The form asks for a copy of my driver's license and other personal information. I have decided not to provide this information. I also suggested to the business that they post the form on their website, so customers know what is required.

Review: Card Cash promotes "honest, verification, no headaches" as the reason to purchase giftcards through them. It took me over an hour to get a service rep, then got disconnected. Had to call back. They forgot to send one gift card, and one gift card that "was verified" for 25 was only worth 20. Customer service lady hung up on me.Desired Settlement: I want an apology, compensation for my time and headaches that were not supposed to be associated with product. Also, the 30 dollars in gifts cards I didn't receive.

Business

Response:

We do apologize for the issue which we resolved with the customer yesterday.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On September 29, 2015, I ordered a discounted $25 gift card from [redacted] When I got the e-gift card and tried to activate it, [redacted] said it was not a properly activated card. I emailed cardcash.com that it was not properly activated, per [redacted] I sent the 1st email on 9/29/2015. The 2nd on 10/3/2015 and the 3rd on 10/6/2015. It is now 10/16, and I have yet to receive ANY response from cardcash.com. I have tried the e-gift card code additional times to see if the card had been activated but it has not.Desired Settlement: I would like to have my money back.

Business

Response:

Hi, A full refund has been issued back o the Credit Card that was used at the time of the purchase. -CardCash Customer Support.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: Purchased a $100 [redacted] (restaurant) gift card for $93 on November 6 and received it November 14.

On November 11, the apparent day that Card Cash mailed the card, they DRAINED the gift card account, leaving a mere $0.01 on the gift card and defrauding me.

I demand a complete and total refundDesired Settlement: Complete refund.

Business

Response:

Hi,I apologize for this issue. Our claims department deals with these issues and can be reached at [redacted]. It seems as if the original seller drained the card and we will be happy to refund the customer once he goes through the short process.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Until I filed a Revdex.com dispute and contacted local police officials in [redacted] Township the company was unwilling to cooperate. A business shouldn't have to be threatened with criminal prosecution before it does the right thing.

Regards,

Review: I bought several gift cards from Cardcash.com on 12/22/2014, after I received my cards and checked the balance around 1/3/2015, one of the CVS gift card (with filling ID [redacted]) has only $25 in it, while the product is sold as a $30 gift card. I contacted cardcash.com twice on 1/3/2015 and 1/12/2015, but haven't heard anything back, even a confirmation that they received my request. (cardcash.com only provides a link to leave a message online).Desired Settlement: refund of 5 dollars plus an explanation why the customer service do not reply my message

Business

Response:

Hi,I do apologize for the issue. We will be refunding the customer for the $5 discrepancy.

Review: I sold them a gift card and was mailed a check for $78. After depositing the check, it was returned from my bank as their account was closed.Desired Settlement: $78 that is owed

Business

Response:

I've been in contact with the customer about the issue and I already had a new check sent out to her. I apologize for the issue.

Review: On 9-4-2015 I visited ABC Gift Cards and upon review of policies and procedures I processed an order to sell a [redacted] gift card for the amount of $400 I was given a quote for 300 and decided to proceed. During the lengthy process (delayed shipping) I contacted them on several occasions to get an update on the status of the delivery. I spoke to several employees who had a different answer every day. (Jewish Holiday,48 hours for pickup,etc) Finally the card arrived and the verification process was expedited upon request. a few days later I received an email that the transaction had been cancelled and the card would be returned to me due to it being a high card value.

When I inquired as to why this happened I was placed on hold for over an hour until a voice messaging system came on and told me to say my name. it then instructed me to end the call. I called back and had to wait an additional 10 min to speak with a customer service rep and demanded to speak with the first available supervisor.

Finally, after waiting for an additional 30 min I finally spoke with a supervisor. After she explained to me that they only accept high value [redacted] cards(any card over 300) from bulk sellers she apologized and said there was nothing she could do to override the system. I asked her if she could expedite the card. Finally I asked her for her name and before I could get the words out she disconnected the call.Desired Settlement: I feel since no adequate explanation was given as to why this transaction was cancelled and there are Gift Cards on the site ranging in the 1000 dollar range. I request that this order be completed and I be given the amount that I was quoted during the initial order.

Business

Response:

Hi,As per out terms and conditions we have the right to decline sell orders.

Review: This company should really be verified for how it operates. It charged my credit card the amount of $1363.47, for absolutely nothing and without any explanation. I tried ordering two gift cards on their web site two days ago and entered my credit card as payment. A message came back indicating that there was a problem with this order and that it could not be completed as there was an issue with my address. I was going to order a second time using a different credit card, but, something told me not to, as this did not sound right. Sure enough, after checking my credit card activity online, I immediately saw a temporary hold from this vendor in exactly this amount. Yesterday, I tried contacting them both by telephone and by e-mail. My e-mail messages were completely ignored and I was on hold for over 3hours and 22 minutes before having been disconnected. I tried e-mailing again today, and I have not, as yet heard from them. Upon checking my credit card activity online, I see that the temporary hold has actually been processed and this now appears as a charge on my credit card.Is there no authority that a business must reply to. I have checked online and I now see that they have an awful reputation and that many people are complaining about their operation.Is there someway the Revdex.com can help in both getting me a full refund and either have this company clean up their act or maybe notify the public about their activities?Desired Settlement: 1) FULL AND COMPLETE REFUND2) HAVE THE COMPANY EITHER DEAL HONESTLY OR, FAILING THAT NOTIFY THE GANERAL PUBLIC ABOUT THEIR ACTIVITIES

Business

Response:

I apologize for the issue and I am having the charge refunded.The customer has ordered from us in the past without issue and we hope he will again in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, I FAIL TO UNDERSTAND WHY I WAS CHARGED IN THE FIRST PLACE AND WHY IT IS IMPOSSIBLE TO GET THROUGH TO THIS COMPANY. EVEN MORE IMPORTANTLY, I WOULD LIKE TO KNOW WHY THEY DO NOT REPLY TO E-MAILS SENT TO THEM, NEITHER THROUGH THEIR WEB SIT, NOR, THROUFGH REGULAR E-MAIL.ALSO, WILL THE COMPANY OFFER ME THE SAME DISCOUNT ON THE CARDS AS I HAVE TRIED PURCHASING WHEN THIS PROBLEM AROSE?THANK YOU FOR INTERCEDING ON MY BEHALF. I REALLY BELIEVE THAT I NEEDED YOUR INVOLVEMENT TO SORT THIS OUT AND SOLVE THIS MATTER. HOPEFULLY THE REFUND WILL BE ISSUED.

Review: I can hardly decide on which category to choose for the primary nature of my complaint. The list is too high! These scam artists took $100 in gift cards from me with no service at all provided! The deal was an Amazon Giftcard of $76.98 in exchange for my unwanted and unused (balances all checked beforehand!), sent on the 29th of December 2014. Received only one bull[redacted] email from them since, stating that they received them and payment will be issued shortly. Still nothing. Customer cr, hangs up on you, has advertisements, and just runs in a continuous stream of bull[redacted] until you give up and hang up.Desired Settlement: I want my giftcards back or a payment by cash/check for the total of their sum and for postage: $102.80 or I would even settle for just the sum total of the gift cards $100

Business

Response:

This payment was made a number of days ago. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you so much for your help!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On December 27, 2014 I sent via [redacted] two gift cards worth $30 combined to ABC Gift Cards. My shipment was confirmed via email and on their website. They promised to send me an [redacted] giftcard electronically to my email address worth $20.59. Their website said this would take 24 hours. I never heard anything from them or even got a confirmation email that they received my giftcards. I emailed ABC Gift Cards on January 9, 2015 asking where my giftcard was. I received no response. I emailed them again on January 15, 2015 and got no response so I decided to contact the Revdex.com.Desired Settlement: Send me my [redacted] gift card worth $20.59 either via email or electronically. OR send me back my two gift cards worth $30.

Business

Response:

Hi,This order was received and paid as of 10 days ago.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,