CardCash.com

Review: I ordered an [redacted] $100 gift card on 7/26/2013. When I received it, it had a zero balance on it. [redacted] informed me that the [redacted] $100 gift card was used on 7/23/2013. I informed ABC and asked for a refund of $90 (what I paid). They claim they never received my request for a refund.Desired Settlement: I want my money back $90.

Business

Response:

This claim is coming in nearly two years later, well past any time frame one can expect a refund from. If an email was sent please provide proof.

Consumer

Response:

I am rejecting this response because I informed the company that the gift card was used before I received it in the mail. Don't they check the balance before they sell it and mail it out? I informed that that I informed them but could not locate the email. If the seller sold them a bogus gift card, they should follow up with the seller. Apparently from the complaints against them, this has happened often with other buyers. I told them I have spent over $12,000 and this is how they treat their loyal customers? My request for $90 is a small amount compared to the thousands of dollars I have spent. If they refuse, I will no longer purchase anything from ABC and heir sister company (where I have also spent a lot of money).

Regards,

Stephanie Cadelinia

Business

Response:

Thank you for the response. We've found the original email and we will be sending a website credit of $90 to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sent them a REI gift card worth $65.35 and was supposed to receive an [redacted] Gift Card worth $54.37. They acknowledged receipt on 10/17/14. On 11/4/14 I received communication that my sell order "is currently in Escalations as we need to verify some information before we can issue payment." They requested my Bank Account #, Routing #, Bank Name , last 4 digits of my Social Security number and a copy of my driver's license, which I refused to provide as this sounded like identity theft to me. I received an email on 11/6/14 stating that my order was cancelled and they would be sending back my gift card in the next 1-2 business days. I have not received my Gift Card to date. I have copies of all my communications with them documenting this.Desired Settlement: I want my REI gift card back with the full $65.35 value or the the [redacted] Gift card worth $54.37 as originally agreed without having to provide such sensitive information.

Business

Response:

Hi,This card was sent back on November 28th and was delivered yesterday. Here is the tracking information: [redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: On 4/12015 I purchased 2 papa johns gift card. Each valued at $25.00 and one Mastercard gift card valued at $100.00. For a total value of $150.00. I paid $143.26 for these 3 cards. I paid via paypal. The cards were delivered to the wrong address even though I gave them the correct address when placing the order. At first they told me they cant refund my money or send replacements unless the cards or returned to them. I did contact paypal but they sent paypal a tracking number that shows delivered to the wrong address in Adairsville. So paypal closed the case even though it was delivered to Adairsville and not Calhoun. They claim it was delivered and thats it. The issue is it wasnt delivered to me. It was delivered to an address in Adairsville.Desired Settlement: All I want is my money back.

Business

Response:

Hi,Thank you for letting me know about this. It looks like it was delivered to the customer's billing address instead of their shipping address. Can we ask if the customer has access to the mail at that billing address? What's your connection to that address? We would like to resolve this but we would also like to receive our package back.Jeremy

Consumer

Response:

Review: [redacted]

I am rejecting this response because: It wasnt mailed to a billing address. It was mailed to an address I havent lived in since Oct of last year. I have no connection to that address and no way to retrieve mail from that address. Also when I placed the order I used my new address. I dont understand why they would use that address since I have received other orders at my present address.

Regards,

Business

Response:

Hi, Order [redacted] is not a valid order number. Is there an order number or email address that you can provide so we can look into this matter further.

Review: I sold ABCgiftcards/cardcash a few gift cards In August 2015

via order [redacted].

They have gone through and validated the balance of the Gc from that order and paid me in full.

I sold them another set of cards in October 2015 order 1[redacted]. They have clawed back the value of one of the cards from the August order [redacted] for 45.50 despite the fact that they have already validated the balance in August. The GC in question is an Arco Gas GC. There is no way I could have used it as the card has been in their possession. The card can only be used in store.

The company themselves offer a 45 day guarantee to their customers so it makes no sense for them to try and claw something back 2 months laterDesired Settlement: Pay me back my 45.50 that was already paid

Business

Response:

Hi,As per terms and conditions which you agreed upon at the time of sale, if there is an issue with the gift card you will be held responsible. At this time,our customer service manager determined that we will not be deducting the $45.50 and you will be paid the $45.50.-CardCash Customer Support

Consumer

Response:

I am rejecting this response because:

Let me understand this correctly, I"m liable for actions once you guys receive the cards for an indefinite period of time? Please email me a copy of your agreement. Why is it that when I checked the balance of the card at hand it contained the original value. Why did you guys randomly deduct it without notice or a due process? Is this also in the agreement that I agreed to?

Business

Response:

Hi, As we stated before, at this time,our customer service manager determined that we will NOT be deducting the $45.50 and you WILL be paid the $45.50.Before a sell order goes through there is a box that you checked off stating that you will be liable for anything that happens to your card. -CardCash Customer Support

Review: Transfer of a gift card balance was purchased from Cash Card for the balance amount and was to be returned in the form of a gift card for another vendor. No email response was given within the 24 hrs specified on the original email. Vendors site claims payment was authorized and sent as an e-gift card but was never received. Multiple emails to customer support were sent but never answered and still no credit received by me from Cash Card.Desired Settlement: Delivery of gift card in electronic format to be used at Wal-mart.com as originally documented and for the original amount agreed upon in the process

Business

Response:

Hi,This was sent on 12/28 and I just resent it to the customer in the event that it was deleted.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: purchase gift cards and submitted payment check online on 11/28. check was cashed out on 12/1. According to their Q&A, gift card codes should be emailed in 24 hours, that is I should receive the card codes on 12/2 through email, or they should ship the cards out on 12/2. However, since 12/1, I called and emailed them every day and my calls transferred to voice message and no response on my emails or voice message. the order status has been showing as e-processing online.Desired Settlement: immediately delivery.

Business

Response:

Hi,These cards shipped a week ago and the cards were sent digitally as well.

Review: I sold them two Victoria's Secret gift cards and have not yet received my check in exchange for my gift cards (which are no longer valid as they have the codes). Gift cards were "sold" to them on October 17th and I still have not received a check. I have called over a dozen times regarding the status of my check and have gotten nowhere with their staff towards resolving the problem. They now state a check was mailed on Oct. 26th, but I have received nothing yet.Desired Settlement: I want a full refund of the original value of the gift cards either in the form of a check or in a brand new Victoria's Secret gift card for the correct amount.

Business

Response:

Hi,

I apologize for the delay in this. We had an issue with these cards which has since been resolved and we are sending a check today.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

After two months with no action taken and continually hearing that my "check was in the mail", I attempted to check the balance on my gift cards again and learned the full balance was back. I have since used the gift cards and do NOT want a check from CardCash. I would appreciate an apology for their poor customer service and two-month delay, but I have chosen NOT to utilize their services and request any check headed my way be cancelled immediately.

Regards,

Review: I purchased gift cards amounting to $1800.00 that were fraudulently purchased/used. When trying to use the gift cards the balances over for use were zero.Desired Settlement: A refund or exchange of similar value.

Business

Response:

Hi,

We deal in the secondary market and there are risks involved. We encourage all customers to use their cards within 45 days during which time we guarantee all of our cards. This policy is part of the terms and conditions in buying cards from us and is clearly stated on our website.

This claim didn't come to us until nearly 9 months after we sold the card and there is no way we can recoup our funds at this time.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

This is the only company that I had purchased gift cards from that had issues. How do I know that the company is not part of the fraud?

Regards,

Business

Response:

Hi,

I don't see what exactly the further resolution requested is. As stated previously, we have a 45-day guarantee and often refund customers up to 90 days even if we take a loss.

This claim is months past any return policy we have.

Review: We purchased $5,000 worth of gift cards and they gave us a 100% guarantee on the transaction and had a confirmation number and everything. 2 weeks later when we hadn't received our cards I tried calling customer service and after waiting to talk to someone for 30 minutes I finally talked with an agent who informed me my order had been cancelled for no known reason and that they would be refunding me our money. I told them I didn't want refunded I wanted the gift cards and she told me she would have a manager call me that day. I never heard from the manager and tried calling back 2 more times in which their phones would ring over and over and eventually hang up on me. I emailed customer service and they emailed me back 24 hours later claiming someone would call me but still 5 days later no body has called me regarding this issue. Meanwhile they have had our $5,000 for over 2 weeks and still haven't given us giftcards or a refund either one. I'm not ok with just a refund. I want resolution and I want the discounted giftcards and some type of compensation for their errors. We have had to spend extra money on items because we didn't have these gift cards as we had planned to have. Therefore due to their error we are out extra money. And we still haven't received our large amount of money back from them. You absolutely can't operate a business this way. If they did t have the gift cards in the mail they shouldn't have taken our money to begin with. And if they guarantee transactions they shouldn't be able to cancel our order for no reason and with no communication to us.Desired Settlement: Delivery of giftcards at the agreed upon discount plus an extra percentage off for the extra time and money we've lost due to this issue.

Business

Response:

Hi, My apologies for the inconvenience this has caused you. At the time that the order was placed there was a glitch in our system and unfortunately it was a glitch order with no actual cards. Since we already captured your payment we had a refund issued right away. As I spoke with our customer service manager in regards to not be available to talk. Again, my apologies.

Review: Hi, I tried to sell a best buy Gift card of order number [redacted] through [redacted] on 12/15/2015. I mailed the gift card to their physical address. They received the gift card and later cancelled the order. When I had conversation through customer phone service, they said they'll ship the original gift card (as refund) back to my home address. But I haven't got anything till now. I contacted them through e-mail & phone so many times, finally I got vexed up and thought to file a complaint. Please take up this request and I have the e-mail copies & other details that can support this complaint. Please provide my gift card back.Desired Settlement: I need my original gift card or the refund for the total amount in gift card.

Business

Response:

Hi, All cards we receive go through a rigorous verification process. The cards in your order were identified by our system as potentially problematic. They have not been sold or used, but they have to be retrieved and mailed back to you. In a large facility, this can take several days.Our company policy permits us to supply you with the tracking number for the shipment exclusively through our corporate email. Please email us at [redacted] and make sure you include your order number and date in the email.Thanks for your understanding,-CardCash Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because I've sent so many emails regarding my refund to [redacted] and I haven't got any response. If the gift card is problematic then they should provide me the complete details about why there's an issue. I didn't even know what's the issue about. And moreover, I'm in doubt right now whether they can remove the funds and send me the empty gift card back. But I have every proof of the gift card number and the balance in it along with shipping date of the gift card sent. So, please expedite this issue and provide my gift card back. This is already been over 45 days, and it crossed the "SEVERAL DAYS" SLA.This is my order number [redacted]

Regards,

Business

Response:

Hi, We emailed you the tracking number.Please let us know once you receive the package.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I have received the gift card back.. Thanks to Revdex.com.

Regards,

Review: I have two.

1) I sold this company a $100 gift card from [redacted]. The company didn't give me the money for the card because they said it had a zero balance. I asked for the card back so I could resolve the issue with [redacted]. The company said several times in phone conversations and email that the card was being returned to me, but I've waited almost a month and my emails are no longer answered. I want the card back.

2) I sold another card to this company and was to receive a $76 [redacted] egift card, but it was never sent to me. Again, I sent emails, but they weren't answered. I want my $76 egift card.Desired Settlement: 1) My [redacted] card returned

2) My $76 [redacted] egift card

Business

Response:

Hi,On 1/5/16 the [redacted] gift card was sent to your email address on file.As for your gift card we are sending it back with tracking.To receive the tracking number please email [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The company has made good on both issues.[redacted]

Review: I purchased a [redacted] electronic giftcard from Cardcash.com in the amount of $304.91 on March 24, 2015. The gift card arrived electronically in my email account the same day. I traveled to the retail location and was told that the gift card had a $0 balance. The retail store attempted to call Cardcash.com but the company was closed. I have called Cardcash.com four times to attempt to get both an explanation of what happened and a refund for the card. Each time I have documented the associates name and the date of the conversation. On March 31 I spoke with "[redacted]" and was informed that the "claim" would be escalated and dealt with ASAP and I should hear from someone at the company within 3 business days. No one ever called me. On April 6 I called again and spoke with "[redacted]." [redacted] told me that there was "no record of my call to on March 31." She said she would process the claim again and expedite the processing. She said I would hear from the company within 5 business days. No one ever called. I have now alerted my bank as well as [redacted].com about the issue. I am very upset about the negligent business practices Cardcash.com has demonstrated to date.Desired Settlement: I must have a full refund ASAP. I do not want to spend another hour on the phone with Cardcash.com. They do not deserve to be in business at all if this is how they handle things. Shame on them.

Business

Response:

I apologize for the delay. The refund was processed on 4/14.

Review: This broker sells gift cards with zero balances on a continual basis. I received an electronic gift code shortly after placing the order and attempted to use it within the hour. ZERO BALANCE Instead of cancelling the credit card charge, you have to wait days for a refund.

I had purchased [redacted] gift cards and in the middle of paying for our flights, again, ZERO BALANCE on 2 cards with hundreds of dollars. Now I have no flight and have to wait days for a refund.Desired Settlement: Check your cards before you sell them! If a customer is inconvenienced by paying with a fraudulent card, you should compensate them with a % off or credit towards another purchase.

Business

Response:

I apologize for the issues. We are refunding the two invalid cards.

Review: The 1st week of Jan, 2015 I contacted CardCash.com through the [redacted] online website. I sold two gift cards to exchange for a [redacted] gift card. I didn't receive a conformation email from them. I called them 3 times, was put on hold each time for 2-3 hours, without talking to a rep. I checked the gift card balances on1/12/2015, the money was still in the cards, deciding I had done something wrong, I went to CardCash.com website and entered the information the second time, this time I did receive a conformation email, stating the payment would be made in 24 hours. 24 hours passed and no payment, I checked the gift cards totals and they were now at $0. I waited a couple of days, and still no payment for my gift cards, I called their customer service # and after a wait of 3 1/2 hours on hold I reached a person, they said they did not have the money from my gift cards and there was no transactions made. I called the company of the gift cards and they checked their records and said Cardcash had taken the money out on 1/13/15. I called [redacted] online customer service to make a complaint about the company, they took the information and said they would get in touch with cardcash and help get a solution within 24 hours. I started receiving newsletters from cardcash but nothing more.Desired Settlement: I would like cardcash to give me the money they have taken out of my gift cards.

Business

Response:

We don't take money off of gift cards. We sell the gift cards to others who you use the gift cards so the entire premise that "someone" said CardCash used the money is a lie. When we received the Branes and Noble cards there was no balance on them and we have no proof to the contrary.

Review: Agreed to sell 4 Gift Cards on 12/24/2014. As of today have not received payment for cards. I called last Wednesday and waited on hold for 3hrs 28 minutes and final talked to someone that said they had to transfer me to another department. He transferred me and phone rang 4 times and I received a voice mail. Left a detailed message and have not heard back from them. I have also sent 3 emails to (1 to [email protected], 1 to [email protected] and 1 using form on web site) and have not received a response. Attempted to call this morning at 9am was number 41 in line according to announcement and after holding for 32 minutes changed to 18th in line and got disconnected. order [redacted] and [redacted]Desired Settlement: Would like payment for gift cards they have and a call from company to explain delay.

Business

Response:

Two of the gift cards arrived with no balance and this is an issue we had in the past with this customer. He sold us two [redacted] gift cards that had the balance wiped after we paid him for them.

Consumer

Response:

I am rejecting this response because:the last two cards that were sold had balance on them when mailed I was notified two months after the sale the balance was $0 I called [redacted] and the cards were used 3 weeks after they were sold. All 4 cards were verified prior to sending to them on 12/26 and had $100 each. please return all four cards submitted and cancel order

Business

Response:

I spoke with the customer and we've come to an agreement on what to do.

Review: I've been falsely charge six transactions on my [redacted] Credit Card. I dispute these charges since I have not purchase any merchandise from www.cardcash.com. I should be credited back on my [redacted] Card for these falsely made transaction made by www.cardcash.com

Trans. Date Description Amount

01/04/15 CARDCASH.COM $0.01

01/04/15 CARDCASH.COM $0.01

01/04/15 CARDCASH.COM $0.01

01/04/15 CARDCASH.COM $0.01

01/04/15 CARDCASH.COM $0.01

01/04/15 CARDCASH.COM $0.01

TOTAL $0.06Desired Settlement: Refund the charges back to my [redacted] Credit Card. And want www.cardcash.com to remove my [redacted] Credit Card information from their system.

Business

Response:

Hi,These are address verification temporary charges that fall off after a few days. When someone uses our system they come up.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a gift card from cardcash and when I went to go use it it was completely empty. I was embarrassed in the restaurant and feel cheated and robbed that what I paid $87.80 for was worth nothing. I would like a full refund from cardcash to resolve this issue.Desired Settlement: I would like a refund of my $87.80 either in the form of a check or a refund to my credit card.

Business

Response:

Hi,We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paperwith every gift card we ship.We make every effort to educate our buyers as to our policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.Thank you,[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The card was not even valid for one week since the date of purchase. You claim that you will sometimes reimburse the buyer even after the 45 days. That is all I am asking for. One of the reps offered me a $5 voucher for my next purchase which to me looked like a big insult. Please refund the amount that I paid, I would be open to a credit for the same amount.

Regards,

Review: In mid-July I purchased from CardCash a [redacted] gift card that was advertised on the CardCash website for $172. CardCash immediately accepted my payment, debited my account $172, and sent me an "order processing" email. The next day, CardCash notified me that my [redacted] card had shipped and would be arriving soon. After unsuccessfully attempting to track the shipment of my purchase for the next two weeks, [redacted] notified me that CardCash refunded my purchase price because the card was "out of stock." Now, I have to wait another week for my money to transfer from [redacted] to my bank account. No apology given. The nature of my complaint is that CardCash (1) advertised a product it knew it could not provide; (2) accepted my payment knowing it could not fulfill the order; (3) took two weeks to notify me of their mistake and begin refunding my purchase; and (4) by the time I receive my refund, CardCash will have deprived me of $172 for three weeks. At best, this practice is deceptive and gross irresponsible.

Business

Response:

Hi,

I apologize if there was a misunderstanding as the customer should have gotten an email explaining why he was refunded. A system error caused the sale to come through without any cards in it.

We have hundreds of thousands of dollars of these cards in stock ready to ship so I don't see where the deceptive practices are.

Again, I apologize if there was a lack of communication.

Consumer

Response:

Review: 10153197

I am rejecting this response because:

CardCash's qualified apology demonstrates a lack of accountability and outright failure to understand and abide by the Consumer Protection Act. Businesses cannot advertise products they are incapable of delivering, nor can they improperly hold and benefit from a customer's money for three weeks. System error is not a legal defense nor does it justify CardCash's "moneygrab regardless of inventory" deceptive practice. To be clear, practices such as this are legally actionable with an award of fees and costs. In reality, CardCash's system error was its own greed and lack of intention to fulfill my order and I suspect the orders of many others. Any modern inventory system would have alerted CardCash to halt sales, provide rainchecks, and/or inform prospective buyers when orders could be filled. If CardCash chooses to sell products it does not have, it should wait to charge customers until inventory can be verified -- not ask customers to loan it money while it figures out how to run a business. Very disappointed.

Regards,

Matt Anderson

Review: Hello,I have been having problems with ABC gift cards. They basically owe me over $3000 and keep telling me that they are going to pay me back and now they do not answer their phone calls or emails. Please help and advise what should I do. I have dealt with you in the past and had great results. I am currently having issues with ABC gift cards. A guy named [redacted] is claiming that I sold an [redacted] gift card worth $547.38 and it was supposedly in Canadian money. I couldn't find the receipt until the beginning of April which I sent a picture to Mr. [redacted]. This card was from Newport Beach, California 92260. There is no way this card's money is in Canadian currency my family has never been to Canada. I would appreciate if you can let someone in charge, know my situation because he put a hold on an order that has nothing to do with this card and the hold is for $3098.28. The order number where the card had a problem was order number [redacted] and the money where he took back through [redacted] is order number [redacted]. This should not be legal or right to take someone's money from a totally different transaction. He should have only took what the card was worth which was on like $350 instead of $3000.

Basically, in [redacted] he took money from a transaction that had nothing to do with the transaction that had the $547.38 [redacted] card. Now I am supposed to be refunded over $3000 a month ago and no one is answering the phones or letting me know what is going on. I have kids and one of which is a 3 month old. I have literally $80 to my name and because Mr. [redacted] took the money out of [redacted] everything I sell on [redacted] goes to the $3000 that is negative in [redacted]. This is not right and I should be treated like a good customer. I never had issues with this company and have sold over $15,000 in cards to you guys. I would appreciate your help. The finance department keeps saying "oh you'll get the money in 5 days" and its been a month [redacted]Desired Settlement: I want the money they said that they would refund me. It was my money to begin with and I don't deserve to be treated like this. This is over an [redacted] card that is worth only $547.38 that was only worth $350 and they took back $3000 from a totally different transaction. I want my money back that I made. I am a loyal and honest customer. I would like them to have better customer service practices. I call and email they do not answer. Sometimes I would call non stop for 8 hours straight for a week straight with no one answering. The ABC gift card number is [redacted] try it yourself. The cardcash number just started answering the phone today. Just the way this is being handled seems as if Mr. [redacted] is either taking it personal that I did not email him back right away (because he sounded shady on the phone. He told me the issues with card but would not tell me the dollar amount of the card) or he knows he should not have taken money from a totally different transaction.

Business

Response:

Hi,

We spoke to [redacted] and [redacted] a number of times to reverse the chargeback. [redacted] reached out to Mr. [redacted] and when he didn't answer they ruled in our favor.

We reached out to [redacted] once again and they are reversing the chargeback within the next 3-5 days.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: No one has tried to contact me from your company or [redacted]. I have emailed you numerous time and have received any emails or phone calls regarding this situation. If what you are saying is the case then I should have received at least a call or email from your company. I have called numerous times and all people have said was to wait 5 days and it will be in your [redacted] account. It has been a month since I was first told that I would be refunded. I do not think it is right that the issue was with a transaction where I got paid through check. Now the guy taking care of this issue took the liberty to pull money for a totally different transaction where I was paid through [redacted]. The card where there was an issue was only worth around $500 and you only bought for $350. How is it ethical to pull out over $3000 for this issue. It is not my fault and I even sent the guy taking care of this issue a picture of the receipt confirming the card was not in Canadian currency. It was from Newport Beach, Ca. Regardless of the situation I should be well informed of what is going on, the process, what is going on, and when it will get done. I have not been informed of anything and had to resort to this. I am a loyal customer and should be taken care like one. I do not think it is good customer service that I do not know what is going on for a month and still have not been refunded. This should be the first priority to address this situation. Please let's get this resolved and have someone call me and let me know what is going on. Thank you. [redacted]

Regards,

Business

Response:

Hi,

The customer owed us money from selling invalid gift cards and wouldn't respond to us. When he sent in new cards we seized them to make sure we get our money back.

Once we did we released the chargeback with [redacted], but Mr. [redacted] didn't answer their phone calls so they ruled in our favor.

Since that time I had one of our employees contact [redacted] once again to tell them they they should reimburse the customer even if they cannot get in touch with them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: First off, I never sold one invalid gift card(s). Not one gift card was invalid. I think before you write to the Revdex.com you should probably get all of your facts straight before you write. You do not even know what you are talking about. I responded to Mr. [redacted] who was taking care of the issue. I asked him multiple times to give me the dollar amount of the gift card and he would not respond. Since then he has not contacted me once via phone or email. Let's not talk about customer service in which I had to call everyday for over a month to receive a refund that I still have not received yet. [redacted] is your credit card company and [redacted] from your company figured out that it was not me who needs to talk to [redacted] but you guys. I don't even have [redacted] and why would I need to talk to YOUR credit card company to get a refund. That DOES NOT make sense. I even called [redacted] and they said to have you put them on three way call and STILL said they needed you guys and not me to talk to. Anyways still waiting for the refund and it is going on a month and a half. Seems like you need to have better communication within your company and better refund policies put in place.

Regards,

Business

Response:

Hi,

We have been in contact with Mr. [redacted] in trying to resolve this. It looks like an error was made by one of our employees and we have been in contact with [redacted] to resolve it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:This company is so stupid that they still have it wrong. There is no reason for you to talk to [redacted]. You need to talk to [redacted] your company who you pay people with. Another thing is that it has been close to two months since you said I was going to be refunded. Over ten days ago I called in and was on the phone with one of your reps ([redacted]) who heard the [redacted] rep. say that the payment was initiated and will go through in 7 days 10 at the latest. I am not even sure that was an [redacted] rep but I still have not been refunded nor has [redacted] heard anything from you guys. Another thing is that you have not been in contact with me. I CALL YOU GUYS. Not once has your company attempted to call or email me. What kind of business handles refunds like this? Now I called today and the rep said that he cannot get a hold of [redacted]. That is funny I have [redacted] bank and I call they answer in 5 minutes and handle anything I want no problems. Now you guys are really trying to tell me that you cannot get a hold of [redacted]. The rep who is handling my case said that he is too busy to personally call me and let me know what is going on because he has too much to handle. I would figure a refund 2 months late would be priority but I guess not. I am not even sure how or why the Revdex.com is even accrediting this company. I just want a refund that I deserve. I am sick and tired of waiting for this refund to happen. I sell on [redacted] and refund any issues in a day or two and you guys are supposed to be a major company that cannot refund $3000 that you made the mistake in handling in the first place. Just refund my money. Thank you.

Regards,

Business

Response:

[redacted] sent us a screenshot that shows the customer was credited on July 3rd.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I was refunded on July 3rd and that is all you have to say to me is that you have [redacted] screen shots of the refund. No one called. No one emailed. There were no apologizes or compensations for the wait and mistakes your company made. This is very poor business ethic. I wish you could at least try to make up for the worst experience no customer should ever experience. You made me wait months for a refund that could have been taken care of in a couple days at most. The fact that you let a small handful of people take care of these issues makes it hard for the other people in the company to know what is going on or even help the customer out. This caused so much confusion and the fact you let someone like [redacted] to handle these situations. I believe he is not capable of handling these situations by no means. He is lazy, vengeful, and not a good worker. He only tried to contact me twice and would not tell me the dollar amount of the card that had an issue. After I sent the picture of the receipt of the gift card he NOT ONCE contacted me about the refund. This shows me that he is childish and unprofessional. How is it that he is in charge of this department and handling these situations. One email or phone call would have made a difference but he did not do anything at all. Only [redacted] and [redacted] in the customer service operators did something while no one else did or even knew what was going on. This should be addressed to prevent further issues in the future. I would also suggest trying to make sure to call customers and inform them as well as an apology when the mistake is on your behalf.

Regards,

Review: I purchased a a gift card that was identified by the retailer to be invalid. The purchase price of the card was $$87.80 and they only are offering to give me a credit of $10 towards a new card. They admitted that the card slipped by their approval and check system but their warranty only guarantees the cards effectiveness within 45 days or purchase. I have been a loyal customer to card cash and have spent hundreds of dollars worth of cards from this company previously. I no longer think that they are trust worthy and ethical business.Desired Settlement: I wish to be refunded my full purchase price of 87.80

Business

Response:

Hi,This claim came after our 45-day guarantee had elapsed. The card was purchased more than three months before the claim and as such we are unable to honor the claim.Our 45 day guarantee is our de facto return period and we often honor claims up to 2, possibly 3 months after the purchase but we are unable to honor this claim from this far back.[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because it is unethical to sell an invalid card. I am requesting a full refund as the item I purchased was invalid.

Regards,