CardCash.com

Review: I sell my unused brand-new first-hand gift cards to cardcash.com. My sell order confirmation # is [redacted]. My cards were received on Sep 24. They updated the order status to "Escalations" on the website on Oct 2. So I inquired what that it meant and anything I could do to receive my payment. I called them four times (twice on Oct 2, once on Oct 5, once on Oct 6). Each time the waiting time is at least half an hour. I have also sent them six emails and no one has ever responded.Desired Settlement: I would like to receive my ACH Deposit ASAP.

Business

Response:

Hi,I apologize for the delay. We reached out to the customer today and left a message. When we hear back we will move this forward.

Review: I placed a claim on CardCash regarding my purchase on a [redacted] gift card that was purchased on Sept. 8th. On Sun. Sept. 20th the claim was placed because I when I went to the store the day before and tried to do a purchase the card showed in the store system as "inactive" I even got into an argument with the cashier stating that I had already done two previous purchases online and the card had to work, I asked for the manager and then she tried so many different ways to run the card and kept on getting the same error. She tried to call the number on the printable card but since it was on a Sunday it was closed and she told me to contact you via e-mail that there was nothing she could do. I had to pay for my purchase out of my pocket when the whole purpose of this card was for that. These were my totals for my online purchases: one for the amount of $106.42 and the second purchase was for $76.03 totaling up to $182.45. The gift card had a value of $500 on it when I purchased it, once I got home I went online to check my balance on the card to see what was the mistake and when I put all the information in I get a message stating "oops this card had been tapped out" when I am still supposed to have a balance of $317.55. I then e-mailed CardCash and received a e-mailed on Sun Sept 20th that my case was handed over to the claims department, that I would get an answer on my status within 1-2 business days. I received nothing, so then I decided to call Customer Service and after the 2nd business day and was told that it would take from 5-7 business days from the day it was handed over to the claims department. It has been 7 business days already and I have received nothing from them at all no status, no update, no nothing. This is unacceptable and bad service, why are they playing with my own money that was payed for this card. I paid $365.00 for a gift card that had a value of $500.00. According to their website there is a 45 day Buyer Guarantee and I need proof.Desired Settlement: I expect to get a refund of the amount that I am owed this is what I deserve since this is what I paid for. Either I get my balance of $317.55 on the [redacted] Gift Card or get my full refund that I paid for this card which was $365.00. I should really be asking for more for all the trouble and issues I am going through for a purchase I made with my money.

Business

Response:

Hi,I apologize that this refund slipped through the cracks. I will have it taken care of right away.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I only need them to be aware that I need this taken care and expect a response as soon as possible.

Review: The company purports to resell gift cards from other consumers. Their business premise is that If I get a refund on a gift card from, for example, [redacted] for $100, they will pay somehting like $80 if I sell it to them. Then they resell the card to another user for $90. (The numbers are not exact.)

The problem is that [redacted] and many other merchants do not accept a third party intervention with their gift cards. Therefore when I bought a $45.98 gift card for my wife for [redacted]'s, the card that was sent me did not work.

I contacted them to ask for a refund, and they never responded. They do not deliver what they promise and they do not respond to customer complaints.Desired Settlement: I have disputed the charge with my credit card company. I only ask that they recognize their failure and grant the credit since I was unable to use their service.

I might also suggest that you think twice about including them in the Revdex.com. [redacted] "cardcash scam" and you will see I am not alone in not receiving a refund or even a reply from this company. (for example, www.[redacted].com's rating of 1.9 out of 10). This hurts Revdex.com's reputation.

Business

Response:

Hi,We have a department that deals with such issues, [email protected]. Were they contacted?[redacted]

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I used your contact referral within your website (did not see a specific email address). I have not heard back from you.

Regards,

Business

Response:

Hi,I have contacted the proper department and they will be taking care of this within 24 hours. I apologize for the delay.[redacted]

Review: 0n 2/27/15 I ordered online a gift card from this company. It is now 3/11/15 and I don't have the card.

The order # is [redacted] for an [redacted]'s gift card.

After reading the numerous online complaints about this company it is quite unlikely I will ever get the card or

If the card does come it will have less than the $25.00 face value I paid for.Desired Settlement: Please cause this company to mail me the card with face value of $25.00.

Business

Response:

The gift card was mailed and should have arrived by now. If it hasn't please let me know.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: It's been 5-6 weeks since they received the gift card and they have not paid me

originally they were supposed to give me an amazon.com payment

Then they emailed me and stated that they were going to send me via paypal instead

still not getting any thing and it's been too long

Your sell order confirmation # is [redacted]

Please include a printed copy of the order confirmation page or a printed copy of this email together with the cards you are mailing us. If you do not have a printer you can just reference the above order number on your package.

The mailing address is

If you are sending your cards to us using US Postal Service

please send your package to this address:

ABC Processing Center

P.O. Box 2045

Lakewood NJ 08701

If you are sending your cards to us using with FedEx or UPS

please send your package to this address:

ABC Processing Center

990 Cedar Bridge Ave

STE B7, RM 365.

Brick, NJ 08723

Order Summary:

Merchant Name QTY Face Value Percentage Pay Amount

Apple (not Itunes) 1 349 91.00 317.59

Sub Total Payment : $317.59

Amazon Bonus : $ 12.7036

Total Payment : $330.2936

Payment Method : Amazon.com gift card

Once we receive your cards and validate them, your payment will be issued within 24 hours.Desired Settlement: I want $330.29 - amazon or paypal

either way is fine

Business

Response:

Hi,We followed up with the customer, received the necessary verification and the payment is being made tomorrow.

Consumer

Response:

I am rejecting this response because: They did not pay me yet

Review: I purchased a $50 [redacted] gift card from their website and have had it safely secured in a locked filing cabinet and when it came time for me to use the gift card, I found out that the funds have been all merged out as of last month (Oct. 2014). I have contacted them via their website and have waited patiently, but I have received zero responses from them. I have had a couple gift cards from this company with no issues other than this, but this is definitely my last as they have lost my trust. TO ALL POTENTIAL BUYERS, though you may think you'll save 1% or 2%, you could end up with zero just like myself and others, please look elsewhere and find a much more trustworthy site. Save yourself the frustration and feeling of being cheated. Apparently, it's not the first time this company has done this and zeroed out gift card funds their customers' purchased. See other filed complaints on this site. It really is disheartening to see hard earned money being swindled by such a company.Desired Settlement: Either a full refund or a replacement gift card that won't be zeroed out by your company.

Business

Response:

Hi,I apologize for the issue but would like to clarify something: we never zero out cards. We deal in the secondary market so our cards have been purchased from others before being resold. As such, there is a risk that the original owner either acquired the card fraudulently or will use the card once sold. The risks are slim but they do happen from time to time which is why we have our money back guarantee in place.Please contact our claims department, [email protected] so they can refund you.

Review: On December 27, 2014 I sent via [redacted] two gift cards worth $30 combined to ABC Gift Cards. My shipment was confirmed via email and on their website. They promised to send me an [redacted] giftcard electronically to my email address worth $20.59. Their website said this would take 24 hours. I never heard anything from them or even got a confirmation email that they received my giftcards. I emailed ABC Gift Cards on January 9, 2015 asking where my giftcard was. I received no response. I emailed them again on January 15, 2015 and got no response so I decided to contact the Revdex.com.Desired Settlement: Send me my [redacted] gift card worth $20.59 either via email or electronically. OR send me back my two gift cards worth $30.

Business

Response:

Hi,This order was received and paid as of 10 days ago.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I can hardly decide on which category to choose for the primary nature of my complaint. The list is too high! These scam artists took $100 in gift cards from me with no service at all provided! The deal was an Amazon Giftcard of $76.98 in exchange for my unwanted and unused (balances all checked beforehand!), sent on the 29th of December 2014. Received only one bull[redacted] email from them since, stating that they received them and payment will be issued shortly. Still nothing. Customer cr, hangs up on you, has advertisements, and just runs in a continuous stream of bull[redacted] until you give up and hang up.Desired Settlement: I want my giftcards back or a payment by cash/check for the total of their sum and for postage: $102.80 or I would even settle for just the sum total of the gift cards $100

Business

Response:

This payment was made a number of days ago. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Thank you so much for your help!

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: This company should really be verified for how it operates. It charged my credit card the amount of $1363.47, for absolutely nothing and without any explanation. I tried ordering two gift cards on their web site two days ago and entered my credit card as payment. A message came back indicating that there was a problem with this order and that it could not be completed as there was an issue with my address. I was going to order a second time using a different credit card, but, something told me not to, as this did not sound right. Sure enough, after checking my credit card activity online, I immediately saw a temporary hold from this vendor in exactly this amount. Yesterday, I tried contacting them both by telephone and by e-mail. My e-mail messages were completely ignored and I was on hold for over 3hours and 22 minutes before having been disconnected. I tried e-mailing again today, and I have not, as yet heard from them. Upon checking my credit card activity online, I see that the temporary hold has actually been processed and this now appears as a charge on my credit card.Is there no authority that a business must reply to. I have checked online and I now see that they have an awful reputation and that many people are complaining about their operation.Is there someway the Revdex.com can help in both getting me a full refund and either have this company clean up their act or maybe notify the public about their activities?Desired Settlement: 1) FULL AND COMPLETE REFUND2) HAVE THE COMPANY EITHER DEAL HONESTLY OR, FAILING THAT NOTIFY THE GANERAL PUBLIC ABOUT THEIR ACTIVITIES

Business

Response:

I apologize for the issue and I am having the charge refunded.The customer has ordered from us in the past without issue and we hope he will again in the future.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, I FAIL TO UNDERSTAND WHY I WAS CHARGED IN THE FIRST PLACE AND WHY IT IS IMPOSSIBLE TO GET THROUGH TO THIS COMPANY. EVEN MORE IMPORTANTLY, I WOULD LIKE TO KNOW WHY THEY DO NOT REPLY TO E-MAILS SENT TO THEM, NEITHER THROUGH THEIR WEB SIT, NOR, THROUFGH REGULAR E-MAIL.ALSO, WILL THE COMPANY OFFER ME THE SAME DISCOUNT ON THE CARDS AS I HAVE TRIED PURCHASING WHEN THIS PROBLEM AROSE?THANK YOU FOR INTERCEDING ON MY BEHALF. I REALLY BELIEVE THAT I NEEDED YOUR INVOLVEMENT TO SORT THIS OUT AND SOLVE THIS MATTER. HOPEFULLY THE REFUND WILL BE ISSUED.

Review: ABC Gift Cards was sold a gift card from [redacted] and this card was sent/received and processed by the company on December 10th who said I would be receiving payment (an [redacted] gift card worth $74.61 dollars) within 24 hours. I did not receive the payment and was not able to reach customer service until December 16th who referred me to a [redacted] in customer service. I reached [redacted] on December 20th and she said I would be receiving my payment (an [redacted] gift card worth $74.61 dollars) as soon as I submitted a form. The aforementioned form requests personal and financial information (bank account, social security, and drivers license information) which is 1) sensitive and 2) unnecessary to receive payment of a gift card.Desired Settlement: 1) The [redacted] gift card of 74.61 or 2) the original [redacted] card with a balance of 90 dollars.

Business

Response:

Hi,

We apologize for the delay but we vet all sellers before we accept their cards.

The customer has been paid as of this time.

Review: I sold a gift card worth $426.93 to CardCash.com, they then told me they would give me $364.94 for it. On the website it said that the money was paid to my PayPal account, but no money has been paid to me. I called and addressed the issue with a representative and they then informed me that they entered my email address incorrectly. My status on CardCash then went from Paid to Processing while everything was being corrected. Later that day I noticed that it went from Processing to Paid again, but there still isn't money in my PayPal. I just want to get the money I am owed.Desired Settlement: I just wish to receive my $364.94 for my Best Buy gift card of $426.93.

Business

Response:

Hi, Customer payment was put through on 10/28/15. -CardCash Customer Support

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Yes, the website says I have been paid, but it is not reflected in my PayPal. Every time I call to ask about it or email, no one gives me answers they keep saying that it was issued. I need someone to tell me what is wrong so we can come to a resolution.

Regards,

Business

Response:

Hi, We just spoke with Paypal and they confirmed that; a payment on Oct 29, 2015 at 14:02:30 PDT for the amount of $364.94 USD was issued.

Review: I sold gift card to this company. They cancelled a check issued for $462 which I incurred another $15 for bank fees They shorted me monies on another check, instead of $291 it was $66. The company NEVER contacted me with any issues. I spoke to [redacted](?) and 4 previously sold cards were no good according to them. The amount I received for these cards was approximately $300. So the company is withholding $687 for $300 in card!? Now the cards were not returned to me to verify this problem. The cards were out of my possession and possibly theirs. The card were from over 30 days of me giving them to the company. The company has my email, my phone number but can not find time to contact me with any issue. The company phone number goes to voicemail to leave message but no one calls backDesired Settlement: I sold this company items(gift cards), if there is a problem I would expect the cards returned. These cards have been out of my possession for over 30 days. I want the money that is owed to me. If there is a problem with any card they purchased from me, I would expect that/those cards back so that I can research where cards were used.

Business

Response:

Hi,

The customer tried to defraud us by selling us gift cards which went bad once we sold them to our customers. As such we cannot return the cards as they are in the possession of our customers.

Review: I ordered a [redacted] giftcard on 8-16-13 from this company. I still have not received this gift card after several weeks. They will not answer their phones and the only email they sent asks me to check with the post office. The post office has only record of electronic info to supposedly receive the item,but no receipt of receiving the item and shipping it. I have filed a claim with [redacted] and let the merchant know that the item was never shipped.Desired Settlement: Please either send me the item I ordered or refund my bank account.

Business

Response:

Hi,

We apologize for this issue. We would gladly issue a refund however once it is disputed through [redacted] we need to let that play out as per our company policy before we can issue a refund.

I bought a $50 [redacted] giftcard, order #[redacted] in February. I tried to use it on 5/30 and was told the card was never activated. I sent an email to CardCash on 6/1 explaining the situation and asking if there was an option to remedy the situation. I was told the 45 day guarantee had expired and I was out of luck. I understand the 45 day guarantee and I respect that. I have serious issues with the fact that the card was never activated. It is clear someone at CardCash did not fully investigate the value available on this card prior to selling it to me.

Review: I sent various gift cards to this company which buys them and resells them. I sent 4 on the 30th of September and was only paid for 2. All were sent in the same envelope. The other 2 are missing and contact around $600 on them. I also have sent some more cards on Oct 6 and Oct 7. Usually the entire Card Cash process should take to pay customers 2-3 days after received the cards as stated in the website and stated below. As you can see I have been waiting about 10 business days for some and some for 6 business days. As I call I just get the run around and no one picks up. I sent various emails stating I need assistance and they do not respond. I sent in the required information such as sensitive bank account information to ensure that all my cards and mine and are not fraudulent. They have access to go into my account now and strip me of my money. They received my cards that I sent them and they sold the majority of the cards I sent them after reviewing there website. So they have my Gift Cards over $14,000 worth, sold them and have not paid me yet after a long time and are running away from phone calls and emails. So do I have the right to get scared or no. I gave all the information they needed and more. I am no criminal.

How long does it take for me to receive my payment?

Card Cash issues payments quickly. Once we receive the cards and conclude our verification we will issue the payment. Customers, who choose to have their payments issued to their verified [redacted] account, receive their payment quicker. Generally, payments are issued within 2-3 business days.Desired Settlement: I just would like them to finish the job and pay me for my gift cards. They already sold them. I checked on there website. So they wont be able to return the same exact cards. I would just like them to treat customers with respect and answer us when we contact them. This is a lot of money and would like to stop waiting. Im tired of the run around. I am no child. This is not a game. Please contact me as soon as possible to resolve this problem.

Business

Response:

Hi,We paid this customer for $15,000 worth of gift cards, all the gift cards that we received. We don't have a record of receiving the other two [redacted] gift cards and the numbers were entered incorrectly into our system.The customer would need to provide the correct numbers in order for us to verify the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for.

Consumer

Response:

Card cash is a great company and they are right! They have paid me over 14,400. Still missing about 600 dollars but I need your help in locating the cards. And all will be solved. I cannoT provide you with the codes as you have the cards.

Review: [redacted]

I am rejecting this response because:

Regards,

Business

Response:

Like I said, these cards are from separate orders and we have no record of receiving them. The information from these cards was input into our system as follows: Gift card number: [redacted] Pin: [redacted] and Gift card number: [redacted] with no pin number The correct information was entered for the gift cards we received and paid for. All the Best, [redacted]

Review: I bought a gift card back on May 11, 2015 for $ 172.40 and I supposed to received a gift card for $ 237.21. I received a merchandise credit instead and I never try to use the card until september but the merchant said there is no balance in the card. I tried to called cardcash customer service but they said they can't do anything cause it pass 45 days return policy, I try to file a claim using paypal ( cause I pay using paypal ) but they can't do anything. I try to call the number in the back of the merchandise credit and confirm the number to them, He said someone already used all the balance back on April 29, 2015. I try to called the company couple time but they said they will confirm with claim department. and I email couple them couple time. In my opinion is fraud to sell someone and send them a merchandise credit with no balance, I paid $ 172.40 and this is not small money. I still have the card with me if you want to confirm and they can call the number in the back of the card to confirm with them.Desired Settlement: I wish to get a refund cause I never used the card

Business

Response:

Hi,Despite the fact that this is outside our 45-day window we can honor the claim this one time and send a website credit.In the future please use all cards within the allotted timeframe.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I file a complaint against CardCash company a couple month ago and until now I never receive the website credit from them, try to called them but customer service said there is no note about the credit. please help me.

Review: Bought a $50 [redacted] gift card via Cardcash.com. worked fine the first time, spent $15.98 on 2 tickets. I then had trouble using it at [redacted] after another week. It was giving me an error that the promotion code is not valid. I sent them an email asking them if something was wrong with the card. They sent me back an email saying it still has $34.02 on it. I then tried it and it worked again, I bought 2 more tickets at $13.98 total (leaving $21.04 on the card). Without resolving the issue, cancelled my card, without my authority or permission. The problem resided then that they cancelled the card, without my permission, a day after I bought new tickets. I then had issues and could not make the show, but I could not get a refund on my tickets since they cancelled the card, again without my permission. Then I get an email saying they have issued a partial refund, not of the full amount left on the card, which is illegal of gift cards in California (my residence), of $12.60.Desired Settlement: I want my entire refund that was on my card of $21.04 + the amount for the 2 tickets I could not use and could not get a refund on of $12.98 for a total of $34.02. Since they have supposedly refunded me $12.60 (hasn't shown to my account yet), they can refund me the difference which is $21.42.

Business

Response:

Hi,My apologies for any inconvenience this may have caused you.You issued a claim for a missing balance which you were refunded for on 6/18.

Review: Purchased a [redacted] Gift Card for 269.50 with face value of $350

Card sent was verified on [redacted] website with balance of $0.00

Contacted [redacted] and was informed the card was frozen.

This company has a long history of such claims.

Recommend informing the New Jersey AG Office of pattern of fraud.Desired Settlement: Inform the New Jersey AG of the company's practices.

Full refund.

Business

Response:

Hi,My apologies for any inconvenience this may have caused you. A refund has been issued on 1/11/16 back to the method of payment used at the time of purchase.This is a secondary gift card market as we sometimes run into the risk of a seller using a code after it is sold of the merchant themselves closing the card due to fraud.This is not something that occurs often yet it is something that does happen once in awhile.That is why we do have our 45 day guarantee period since we understand that this can happen from time to time.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

A refund was issued to my [redacted] account today.

Review: I purchased a [redacted] and [redacted] gift card in 2/2015. I received a refund for the [redacted] card because it had no funds on it when I received it. I used the [redacted] gift card once to purchase a salad. When attempting to use the card again, it has a zero balance. When I contacted Card Cash, I was told I would get a refund for the card. I contacted them several times after not receiving the credit. I received responses from the that the refund was in process, then finally, I waited too long to request a refund. I even called on 7/6/2015 and the Rep spoke to a Supervisor that told her I would receive a replacement [redacted] gift card. The customer service with this company is not good. You are told one thing on the phone, and another thing via the internet. I am not satisfied with my experience with this company as in the end, I was cheated out of full usage of a gift card. My initial order # was [redacted].Desired Settlement: With the numerous times I have called and e-mailed this company concerning this matter, they should send me a refund or replacement card for customer service/relations purposes.

Business

Response:

I apologize for this issue and thank you for bringing it to our attention. Our records show a refund on 7/1. Is that incorrect? Did it show on the customer's end?

Consumer

Response:

I am rejecting this response because: I have no record of ever receiving a refund or replacement card as they promised me.

Business

Response:

Hi,We processed the refund again today. I apologize for the delay.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Review: I purchased an electronic [redacted] gift card in the amount of $119.77 from Cardcash.com on 1/22/15. My wife attempted to use the gift card on 8/10/15 and was told it was expired. I immediately e-mailed Cardcash.com and was told "I have received your claim and have located your order. Unfortunately, it appears that this order has gone beyond our 45 day guarantee. Our policy states that we will stand behind any card so long as it it is within the 45 day period.We encourage our customers to use the card within this time frame, and if there is a discrepancy with the card, to initiate a claim before the time period has passed.

I apologize for the inconvenience this has caused you.

Best Regards, [redacted]

Customer Support Specialist

CardCash/[redacted]"

I responded "You have got to be kidding me! That is not right. I have not heard of a gift card expiring before. So you are telling me that your company is going to cheat me out of the money I paid for the card?

There must be something that can be done to remedy this situation because this is not fair or right. "

There was no response from Cardcash, so I looked on their website and it states that they do not buy expired gift cards, so I sent another e-mail that quoted that portion,

"Dear [redacted],

I emailed you yesterday and have not heard back from you. I took the time this morning to look on your website and found this under your FAQ:

>Do you accept gift cards that expire?

Unfortunately we don’t accept gift cards with any restrictions. One very common restriction is an expiration date. Others may be a gift card only valid at some of the merchant’s locations or a promotional gift card only valid on some products.<

According to this statement your company does not accept gift cards that expire. Why was I sold a gift card that expired????????????

Again there was no response from Cardcash. I then called and again was told, "Too bad, it's been more than 45 days" So I guess it's OK to steal if it's 45dayDesired Settlement: I would either like my money back or a new gift card in the amount of $119.77.

Business

Response:

Hi,Despite the fact that this falls outside our 45-day guarantee window we can make an exception for this customer. Just to clarify-gift cards don't expire. We deal in the secondary gift market and buy gift cards from consumers across the country. We have excellent fraud rates, however, some bad cards can slip through the system and that seems to be what happened here.We will issue a website credit for the purchase amount. In the future please make sure to use all cards within 45 days of purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.