CardCash.com

Review: I found out about cardcash.com from [redacted], where you exchange your gif card in exchange of a [redacted] electronic gift card. This is the exact website I went, https://[redacted].cardcash.com.on December 25, 2014, I exchanges a few of my gift cards. I hot a e mail from them telling me that my order was being process and verify. (E mail attach. After more than 24 hours I did not get anything from them, when I contact them the first time I receive a e mail that the [redacted] gift card was send and to check my junk mail. Which I did with no luck of finding anything there.I had try to contact them e mail, phone and I been leave on hold for hours and no one answer. Yesterday I finally got some one on the line, which tell me she will talk to the manager and the manager will take care of it by the end of the day. Before we finish the conversation the phone mysteriously got disconnectDesired Settlement: I am looking for them to resolve this matter by sending me the promised gift card. I feel this company is scamming people with the promised to redeem a service and the deceiving customers , hiding them self behind big trusted retail store like [redacted]. I had also contacted [redacted] corporate to aware them of this problem. I know I am not the only one with similar complain. Before contacting Revdex.com I did some researches and find many other complaining about similar situations. I hope this matter can be resolved. And send my [redacted] Exchange of what they had promised "Your [redacted] eGift Card will be issued shortly with an adjusted total value of $82.58."

Business

Response:

We paid this a while back and I believe it was resent to the customer again. I just resent it once more.

Consumer

Response:

A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.

I wish I had read reviews on CardCash before I sold them 2 gift cards. I accepted $70.00 on 2- $50.00 gift cards. I taped both cards to the form like they suggested, purchased delivery confirmation at almost $5.00 and had to pay extra postage due to the weight of the envelope.
They received my cards in 4 days. After 5 days with no payment, I contacted customer service and was told, " a manager was reviewing my cards and would pay me soon". Another few days go by and I notice my [redacted]l account was credited $35.00 by CardCash. ? I contact C.S. AGAIN and was told they only received ONE of my cards! What? No way. I wrote them an email describing everything I did to prevent something like this. Days go by with no response. I then write another email demanding to know what's going on. A CSR wrote back asking me if I had the card numbers to prove I had sent two. Uh, no I didn't think of making copies of both sides of the cards! So now I'm out $35.00 which isn't a huge deal but they are very dishonest and deceitful. I would warn anyone to use any other site but them. Read some reviews by others and you'll find a pattern of people being ripped off by them. Avoid!!!!!

The [redacted]s gift card I bought from them didn't come with PIN. Don't know PIN is required until I was trying to use it. Contact their customer service, and was promised for refund twice, but their manager overwrote the decision and refused to refund. Very very long hold time to contact their custom service, and don't normally respond to email inquires. What a waste of my time and money. Paid by paypal and unfortunately [redacted] don't protect gift card purchase in their protection terms.
Don't buy from them. Might save a little every time but eventually there will be a problem with the gift card and lose big.

Review: For Order # [redacted], the [redacted] just told me that there was some kind of "account hold" on the card, and they were unable to use my card any more. I would like a refund , since I was unable to utilize this gift card. Please and thank you !I contacted you via the website and waited the "2 business days" but no response.Desired Settlement: I would like a refund immediately, since I verified the card balance and it looks like the original location where the card was purchased at withdrew the funds.

Business

Response:

Hi, Customer has been refunded on 11/20 back to the method of payment used at the time of purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I paid for my purchase via [redacted] link from their website. The company took the money via cash advance from my credit card and not a regular credit card charge as described at checkout. I was charged a fee by my credit card company for each cash advance, as well as interest for the unauthorized cash advance.Desired Settlement: I would like to know why there was a cash advance on my credit card instead of a standard credit card charge.

Business

Response:

This was temporary designation made in error by our credit card processing company, [redacted].The issue was resolved immediately and we have been refunding customers for any fees incurred.Please make sure to send your transaction information to us so we can process the refund.

Review: On Dec. 26, 2014 I entered into an agreement on line with CardCash.com To sell my unused $25.00 [redacted] Gift Card for $18.10. Upon first check of order status, I noticed the amount was lowered to $15.00. As of this date, Jan. 13, 2015 I have yet to receive compensation for the gift card mailed to CardCash.com offices in Brick, NJ. Being mailed from Southern New Jersey, it surely should have been received by now. An order status check claims the card has not arrived at the facility. Phone calls lead to very unreasonable wait times, i.e. 59th in queue, after waiting approx 10 minutes, I moved up to 58th in the queue. Two emails have gone unanswered. My order number is: [redacted].Desired Settlement: Ideally, I would like to receive the $18.10 originally promised. However, I did not print out the original agreement, therefore I would settle for the $15.00 now posted on CardCash.com order status website.

Business

Response:

We paid the customer for this card although we don't have record of it arriving. We processed it digitally.Without an actual tracking number there's no way we can confirm that something arrived. However, we were able to work with this customer towards a satisfactory resolution.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold itunes and HomeDepot gift cards to cardcash for the amount of $556.76 on October 4, 2013. The order numbers were #[redacted]. I mailed 21 $25 itunes gift cards and 9 Homedepot $25 gift cards using USPS priority mail with insurance on the next day. Cardcash received the cards in 2 days after I mailed them. The following is what I was promised during my selling online: "Customers who choose to mail in their cards, get a slightly higher payout amount. Payments are generally issued on the next business day of receiving your gift cards." However, they called me once and I called them back and back and back, all going to voice mail, but no response for my voice mail or emails. In their only one voice mail during the first week of October they told me that they need to confirm my information since I was the first seller. I sold them gift cards before and got the money after asking couple times, but this time they gave me the excuse and never returned my calls or emails for 2 more weeks. I wanted my Amazon gift cards they owe me for the amount $556.76 ($358.31 and $198.45). They are also showing in their online now 1 less home depot card for the amount of $176.40. I do have all the card information and PIN number with me and USPS insurance receipt.Desired Settlement: I just wanted my Amazon electronic gift code they owe me sent to my email. I sent them 21 itunes and 9 Homedepot $25 each gift cards for the total of $556.76. They probably already sold my cards and recouped profit on my 21 itunes and 9 homedepot gift cards. However, they do not want to send my Amazon gift cards even after 2 weeks of receiving. They have not even contacted me after the first time. I am suspecting this company is fraudulent and would like to leave this complaint in Revdex.com website for others to see. I will also leave reviews in several different websites regarding their business practices. I can't accept even a single penny less than what they owe me and I wanted within 1 week period. If they do not respond to me again, I am going to the court to claim my money and all the court cost and other expenses.

Business

Response:

Hi,

I just checked the order notes for the customer and saw that our customer service rep left 4 messages for the customer in question. Since the last time the customer sold us cards we have updated our database and we ask some simple information from each customer. The account was flagged further sue to the fact that one of the cards came back as invalid after we tried to verify the balance on the Home Depot website.

We are more than happy to pay the customer for the cards once they go through the standard procedure of selling cards.

They should call and ask for either [redacted] who will gladly assist them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I also emailed them more than 4 times, with no response from them. Since my phone have issues, I did not receive any of their message. I have bought a Ooma network phone recently ###-###-#### and called them today. They are saying I have to send them all my bank info, SSN, and drivers license etc. All these coming up now. I don't know why. I told them I can't give these critical info as I never asked for it or given an headsup before when I sent the gift cards to them, the lady was rude ([redacted]) and told me either you send the info or they send me the card back to me to my old address. I no longer live there any more.

They are also complaining that one of the Home Depot cards valued $25 that I sent them as new, is showing up not valid. I have the number and pin and I am working with Home Depot customer service to check if CardCash members have used the card. Since I sent them as Brand New card, there is no way it will be invalid unless Cardcash have used them.

I do not want the cards back as I don't know if they shared any of the numbers or pin with someone else and all the cards are stolen. I want the Amazon gift cards as they owe me in my first order placed on October 04, 2013. According to their website, they promise they egift codes will be emailed within 2 days after receiving the cards. I want the ecodes to my email immediately.

Also, I would like to leave this complaint online at Revdex.com for other users to see their customer service and about this phony company and their phony promises and stealing gift card practices.

If you would like any more information such as my emails to them, please let me know I will be happy to provide them anything you want.

Thank you,

Regards,

Business

Response:

Hi,

The customer is claiming that all this came up after a month. This is not the case; he was just unavailable because his phone wasn't working. We contact all new customers to verify this information and they all give it to us. Without this, and based on the fact that one of the cards came back as invalid, we need to make sure these cards weren't acquired through fraudulent means. If the customer is not willing to provide us with the information we ask then, as per our terms and conditions agreed upon when selling us cards, we have the right to reject the gift card sale.

We don't need to send the cards to the customers old address. If he provides a new one we will be more than happy to send them there.

As far as not knowing if we used them or not, I would suggest in the future not entrusting your gift cards which are like money to a company unless you will trust them. We deal in close to $50 million in gift cards annually and have tens of thousands of very happy customers who entrust us with their gift cards, information and the like without any issues.

At this point we cannot accept the cards and need to send them back. All we ask for is an address.

Review: I recently sold a $100 [redacted] gift card to this company online. As requested, I mailed said card to the company. The company later advised me that the card was not valid. Admittedly, I forgot to make a copy of the back of my card before mailing it. That does not mean, however, that the company is excused from proving my card was invalid in a sufficient manner.

When I sold my card to the company online, I entered in the card number and pin into the selling tool and was advised that the card was valid. Since my card number (not even the last four digits) is not listed anywhere in my paperwork or emails from the company, the company could claim the card was invalid once they had possession of it. All that would be required is for the company to have a card that was never activated on hand. In the meantime, the company could then retain my card. That is the card, which they validated for me online before I sent it in ($100 value with $88 to be paid out).

How do I know that the card that the company claims is invalid is indeed the card I mailed and was not switched by the company for an invalid one? The company has the fiduciary responsibility to protect the consumer from potential fraud. I just went through the same process of selling the company the same card, and guess what? The online selling tool advised that the invalid card was valid all over again! ($100 value with $88 to be paid out). Confirmation number: [redacted].

The selling tool clearly needs to reject the card before I go ahead and mail it in. I know I mailed them a card worth $100 and that they agreed to pay me $88.00 for it (Confirmation number: [redacted]) on January 9, 2016. What I do not know is whether or not the company has returned the actual card that I mailed in back to me. The company promised to pay me $88.00 for the same card twice now. The first time, the promise of payment was made to me, and I upheld my end of the transaction by mailing my card to them. They owe me $88.00.Desired Settlement: I want the company to pay the $88.00 that they promised me for the card I mailed to them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:Apparently, the staff at ABC Gift Cards cannot read very well because I acknowledged receipt of my gift card in my complaint. The issue is that they have not provided evidnence that the rejected card that they returned to me via USPS mail is the one I initially mailed them. I maintain that they cannot tell me they are going to pay me $88.00 for my $100 gift card through their online selling tool and later claim that same card is invalid. They need to reject the card as being invalid before I mail it in to them,

not after. Their system is seriously flawed. Again, after they returned the supposed invalid gift card to me, I was able to sell it to them for $88.00 a second time! After the online sale they asked me to send that invalid card to them alll over again. Their paper trail from my initial sale does not list the gift card serial number anywhere. Thus, I have no way of knowing if they sent the card that I mailed them back to me. It is like a bait and switch scenario. They told me online the card was good because it was! It was a $100 gift card given to me as a gift. I sold almost one dozen other gift cards in January without incident. Their antiquaited system required me to mail in my gift card, and I did that. The other companies did not require me to mail the gift cards to them. I was paid every time without that additional step. ABC Gift Cards has provided no proof that the card I mailed was invalid. I know it was valid just like the many other cards that I sold online were valid. ABC Gift Cards owes me the $88 dollars which they promised to pay for my $100.00 [redacted] gift card. Thank you for your attention in this matter.Respectfully submitted,[redacted]

Business

Response:

Hi, I am sorry you are not happy with the outcome of this order.Please see as per our terms and conditions, we can refuse an order;22. Right To Refuse An Order. CardCash reserves the right to refuse any order placed. Additionally, if there was a mistake in the price of an order or coupon applied, CardCash reserves the right to notify the customer to pay the difference or cancel the order. CardCash reserves the right to cancel the order at anytime.

Review: I purchased (5) $100 gift cards for [redacted] to use on a purchase of $476. I can successfully apply 4 out of the 5 gift cards to my order, but once I try to apply the 5th gift card the transaction removes the 4th gift card & shows a credit of $300 for the transaction. I verified the validity of all 5 gift cards by applying the unused gift card as 1 of the 1st 4 in another transaction. Upon contacting [redacted]'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction. I contacted Card cash's customer support & requested a refund for the 5th gift card & thoroughly described my issue. After the 5th customer service representative refused to issue me a refund, my case was colsed & marked as solved. My Card Cash order # is [redacted] & support request # [redacted].Desired Settlement: Force Card Cash to advertise that their [redacted] gift card face value must be completely used for each purchase & are not capable of carrying a balance less than the initial amount.

Business

Response:

Hi, As you have indicated yourself, with your conversation with [redacted] that there is no requirement to use card for full purchase amount."Upon contacting [redacted]'s customer support, they informed me since the gift card was not purchased from them they could provide no assistance, other than that the maximum number of gift cards that can be applied to a single order is 8, to which I was only trying to apply 5. Furthermore, they indicated there should be no issue applying a gift card that was in excess of the desired purchase, & that after the purchase the gift card should reflect the remaining balance after the transaction."Therefore we see no need to advertise any restriction as you heard for yourself from [redacted], there is no restriction.As well as there is a full balance on the card that is able to be used towards an [redacted] purchase.

Consumer

Response:

I am rejecting this response because:

If the gift card's face value did not have to be used in its entirety then there would not have been an issue applying the partial payment of the gift card. There seems to be a disconnect between [redacted] & its 3rd party gift card vendors that needs to be resolved between them.

I purchased a gift card from cardcash.com
The gift card they sent me had no value and they refused to refund my money.

Review: I recently purchased a large gift card $386.27 from CardCash in December. When I received the egift-card and went to check the balance/add it to my online whole foods wallet whole foods would tell me the card number was invalid. this prompted me to email cardcash to complain about the issue. It took a week before I got anywhere and there was no open dialogue, only a barrage of emails telling me they were looking into it. while I was on vacation they responded by saying they had refunded my money, and offered no explanation of what had happened, or compensation for all of my time wasted. I took the time to email them back today to share this complaint with them. the last response I received from the customer service rep told me that whole foods had blocked all third party gift cards and they were working to resolve the issue. I emailed again to ask if that meant the other 2 very large whole foods gift cards I purchased for $845.50 at the end of October were now also invalid- with no further response from the company. when I check both $500 gift cards on whole foods website, they are also both now inactive. I spent a great deal of money here and am very afraid that I have just been robbed of this money. please help.Desired Settlement: I would like a full refund as all of the whole foods gift cards I have purchased are now invalid.

Business

Response:

Hi, A refund has been issued for order number [redacted] back to the method of payment used at the time of your purchase.As for both order [redacted] and [redacted] you were in contact with our claims department in regards to these gift cards since you already redeemed some of the balance and were not sure if they were still active or not.Now that you are telling us they are invalid we will look into the matter and then issue a refund for the difference you lost out on.

Review: I purchased multiple [redacted] gift cards on 12/10/15 from Cardcash.com, including one for $30. When I went to make a purchase on 2/7/16, I was told by the [redacted] gift card representative that the $30 gift card had already been used to make a purchase in California (I had not been in California during that time period). I was told when I purchased these cards that the cards do not expire. I had previously checked the balance of the gift cards when I received them and was told that they were unused/available. The other gift cards that I had purchased on that day are still active.Desired Settlement: Please either provide an unused $30 [redacted] gift card or refund my money.

Business

Response:

Hi, On 2/8 a refund has been issued back to your credit card.Please let us know once you see the refund.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold $400 worth of gift cards to them. They refused to issue payment of the $361. 12-9-2015 [redacted] # [redacted] $361.00. As requested a copy of my drivers license was emailed to the company.Desired Settlement: I require the $361 that was in our agreement.

Business

Response:

Hi, The payment has been issued today, 1/4/16, through the method of payment you selected at the time of the sale.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I supplied two gift cards to exchange for a [redacted] gift card. The first card was a [redacted] card valued at $25.00. The second card was a [redacted] card valued at $25.00. I was quoted a return of $41.00 in a [redacted] gift card. I entered all of the required information, including my own personal credit card and received a response giving me a number [redacted] as a confirmation of the transaction. That response was received on January 12, 2015, the evening that I first used this service. I was expecting to see the [redacted] gift card in my email the following day with the quoted $41.00. When I did not see the email, I emailed to contact area of CardCash asking where was my gift card. No response. The following day, Wednesday, January 14, 2015, I still received no response from the company, so I went to their website to get the status of my claim. The status said it was paid and it was in the amount of $21.00. Well, I've not seen $21.00 or any response to my emails.Desired Settlement: I would prefer to cancel the entire transaction and never do business with this company again. If I can get the quoted $41.00 that would be fine, however.

Review: As advertised by [redacted], we are trying to exchange a $25 [redacted] gift card via cardcash.com. We submitted the appropriate documentation on January 18, 2015, and received an email that said our transaction number is [redacted] and that we should receive a [redacted] eGift Card within 24 hours. That is also the promise listed on the cardcash.com website:

https:/[redacted]/how-it-works

We have received nothing since, and now today is January 23, five days later. My wife has tried emailing the company and I have tried calling the company. When I pushed the appropriate number to follow up a transaction, a message says they are experiencing a large volume of transactions and then the phone hangs up. I tried push a different number to get a person on the phone, and have now been listening to hold music for 17 minutes. I am not impressed with their service, their customer service and want our promised exchanged.Desired Settlement: We want our promised gift card to [redacted]. As well, I would like to see them remove the inaccurate language from their website. I also plan to contact [redacted] HQ in Bentonville, as I can't imagine the [redacted] family would be pleased to hear about this horrible service.

Business

Response:

As per an email sent to the customer right after the attempted transaction, the gift card exchange was denied by the system. The [redacted] gift card wasn't touched by us and has it's full balance intact.

Consumer

Response:

I am rejecting this response because: They did not complete the service that they are offering! That's like taking your car in for an oil change, and the service department saying we did not change the oil, but the oil is still in the engine. Extremely disappointing - why did they offer this exchange service if they are not going to take care of the customer?? Thinking I will contact [redacted]'s CEO to let them know about the poor service from a company with which they had contracted.

Business

Response:

I'm not sure what resolution I can offer at this point. Like I said, we reserve the right as per our terms and conditions to reject an order.We simply exercised this right.

Consumer

Response:

I am rejecting this response because:

Simply "refusing service" is an unacceptable response and business practice. I would hope that the Revdex.com places a massive blackmark on this company's profile and considers filing a complaint with the attorney general. I wonder how many other individuals were refused service by this company and if they also felt discriminated. Perhaps there is grounds here for a class-action lawsuit?

Review: Cardcash does not want to reissue check for $160.00 because they claim that on another transaction [redacted] Airlines did not honor $200.00 in gift cards a month after they paid me for the gift cards. The company verifies the gift cards before they send out the checks (which take 2 weeks or more to arrive from the initial contact). I received an e-mail that the cards were verified before the check was sent out. If the company has a problem with [redacted] a month and a half after they cut the check and after verifying the cards, they should contact [redacted] instead of not telling me anything about this and sending it to collections months later. I don't even know if [redacted] ever had a problem with the cards. Even if they did, I was paid way earlier and the matter is not on me anymore. So I just want Cardcash to reissue my $160 check. Thank you.Desired Settlement: Reissue my check for $160.00 Thank you.

Business

Response:

The customer sold us gift cards that were valid at the time of sale, but were later cancelled by [redacted] gift cards. When we inquired as to what happened [redacted] told us these were fraudulent gift cards. The customer ignored our attempts at reaching him so we exercised our rights given to us under our terns and conditions which allow us to recoup our funds in any way possible.At this point we are exploring the possibility of filing a police report against the customer for his fraudulent actions.

Consumer

Response:

I am rejecting this response because:

I am writing to you in reference to complaint # [redacted]. I am responding to the message Cardcash send back on September 8th. First of all, Cardcash spents about 1 to 2 weeks after they receive the gift cards before they send out payment for the gift cards. They did this and sent me the $160 for the $200 worth of gift cards on 12/31/13. I have an email from them stating that the cards have been verified and payment has been initiated. cardcash then sent this amount to collections and I received a letter from a collection agency in May about this. The company informed me in August that [redacted] declined payment on 2/12/14. I called them ABC gift cards (A division of cardcash) and asked why didn't you tell me what happened and they stated they had sent me two emails and called me in reference to this. They could not tell me when this had occurred. I don't have any recollection or evidence of them ever trying to reach me. I bought the gift cards on [redacted] Airlines website so if there was any fraud let cardcash deal with [redacted] about that because the giftcard payment was sent out at the end of December, I received the payment at the beginning of January and [redacted] claimed the Gift cards were fraudulent during the middle of February. I had not cashed an $160 from a different transaction with ABC gift cards and it was passed the 90 day time period to cash it so when I called Cardcash to reissue the check they stated they would not because I owed them that amount due to aforementioned story. If there was anything wrong with the giftcards, (which I am not aware of how this is possible because they were bought on [redacted] Airlines own website) let Cardcash take it up with [redacted], because they paid me over a month before there was any issue. Thank you. If there are any questions feel free to get back to me.

Review: This email was sent two days ago, I have attempted to call two different customer service numbers and they both say that the number is not available at this time.

hank you for your order.

Your exchange order for a [redacted]Gift Card has been received.

Your exchange order # is [redacted]

Your order is currently being processed and verified. You should receive your [redacted]Gift Card within 24 hours. If there are any issues with your order we will notify you.

Do not discard your original gift card(s), until confirmation is given that your order has been completed and your new [redacted]Gift Card has been received.

CardCash Exchange, Inc is an authorized and independent reseller of [redacted]Gift Cards. CardCash Exchange, Inc. is not affiliated with [redacted] Stores, Inc. or [redacted]. [redacted] Stores, Inc. and [redacted] do not endorse or sponsor CardCash’s services, products, or activities.

Today at 5:00 pm I forward this email to their customer service center and was told my order is being processed as soon as it can however they provided no timeline for completion. It has been now 48 hours.Desired Settlement: I exchanged $150 worth of gift cards for $132 dollars worth of [redacted] credit. I feel that due to the extended time it has taken for the exchange to be made I would prefer to use the gift cards to the stores as they were originally intended. It was a $100 amazon gift card, a $25 [redacted] gift card, and a $25 [redacted]'s gift card.

Business

Response:

This order was paid on 1/6. We apologize for the delay.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I sold an [redacted] gift card in the amount of $1150.20 on 9/15/15. After weeks of getting the runaround, I was finally sent the paperwork to submit for payment. I submitted my receipt from my laptop trade in at the [redacted] store but I refused to sign the form that allowed CardCash to debit my account. Why would I give them permission to do that on a sale? Especially when they already proved to be pretty shady. I was just hoping to get paid at some point. I followed up several times and was finally told that my request was denied because I was a high risk sale and that my card would be returned to me. I then followed up several times on getting my card sent back and still have not received any resolution. My next step is to go to small claims court with them. If I get no joy from that, I will file criminal charges because I count it as stolen property at this point.Desired Settlement: I just want my card returned to me. They have held onto my property valued at over $1000 for over a month without paying me for it. They have indicated that they never intend to pay me for it. It is unacceptable for them to continue to keep my property.

Business

Response:

Hi, All cards

we receive go through a rigorous verification process. The card in your order

was identified by our system as potentially problematic. It has not been

sold or used, but they have to be retrieved and mailed back to you. In a large

facility, this can take several days.Our company

policy permits us to supply you with the tracking number for the shipment

exclusively through our corporate email. Please email us at s[redacted] and make sure you include your

order number and date in the email.Thanks for

your understanding,-CardCash

Customer Support

Consumer

Response:

I am rejecting this response because:

This business has had my property for over a month and rejected the card over a week ago. I have contacted them every day via email and phone and have not received any satisfactory response or action. If they were honest about returning my property, they would have done it by now.

Business

Response:

The card was sent back on 10/19/2015 (shipping code: [redacted]) and was returned to us on 10/29/2015. The card was reshipped on 11/3/2015 to:[redacted]

[redacted]and we have not heard anything since then. Please let us know if we can furnish you with any further information.- Cardcash Customer Service

Review: I mailed my cards ($200 in total value) to ABC Gift cards per instructions on 8/21/13- I had not gotten a update or reply to my (numerous) inquiries until I called and sit on hold for an eternity on 8/29/13-

I spoke with a [redacted] (have copies of emails with full headers)- [redacted] instructed me that I needed to fill out a simple form to have them send my [redacted] payment since it was such a "large" transaction

The form was requesting my SSN, Bank Account Number, Routing Number and DL Number- I would never give anyone that much information, and sure as heck not someone who has the shady reviews these folks do online.

So I instructed [redacted], since they were "unable" to complete my transaction to mail back my cards to my return address- it is now 9/10/13 and I have never seen my cards.

So the way I see it ABC Gift Cards has defrauded me $200Desired Settlement: I expect MY cards back OR the [redacted] Payment as was the initial agreement.

Also, In no way will I fill out their little form asking for every detail and intimate access to my bank account.

Business

Response:

Hi,

This was a high-risk transaction and we were unable to accept the cards. We sent it back with tracking which shows that it was delivered to the customer.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I purchased a gift card on July 2, 2013. The company's website says orders are fulfilled within 2-5 business days. It is now July 18th and I still have not received the card. The company will not issue a refund. Since this was a gift, I have had to purchase a different card directly from the store.Desired Settlement: I would like a refund issued.

Business

Response:

Hi,

I'm not sure who told the customer we can't refund him but at this point we can. The card was ordered right before the July 4th weekend and didn't ship until afterwards, which was the 8th. It then usually takes 5-7 days for a package to arrive at its destination.

At this point we are more than happy to offer a refund and we told the customer as much. It is just realistic for the customer to wait a standard amount of time before we issue a refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] Contrary to their claims they did not offer me a refund free and clear. The last email from [redacted] said they would issue me a refund after I return the gift card to them. Of course, I never received the gift card so I cannot return it to them.

I subsequently sent them follow-on emails requesting a refund and all went unanswered. Please leave this claim open until a refund is actually credited to my account.

Attached is an email chain showing my last few correspondences with cardcash.

Regards,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I want to follow up on [redacted]s last response to my complaint because I believe that he has misrepresented the Company's actions in our dispute.

In his last email to you, he said I was told to ignore the email from [redacted] telling me to return the card I had never received. That is not true, nobody told me to ignore her email.

[redacted] also claims that [redacted] was under the impression that I had already received the card. That is also not true. I had spoken to her on the phone the day before and was very clear that I had not received the card. At first she said they do not issue refunds. Then she said she would check with their claims department. Finally she sent me the email telling me to return the card.

On July 19th [redacted] wrote to you, "At this point we are more than happy to offer a refund and we told the customer as much.". As I have already noted, they never told me they would offer me a refund and, worse, here we are 5 days later and still no refund has been made.

In his latest response to you he said the following, " at this point the customer disputed the payment with [redacted] We need to wait and see how that plays out before we can issue a refund". This makes no sense. The dispute filed with [redacted] (originally filed with [redacted] is simply requesting the refund. Why won't they issue it? Certainly the [redacted] claim should only expedite the refund and yet now he says he needs to "see how that plays out".

Clearly [redacted] and the Company are operating in bad faith. They appear unwilling to issue the refund which suggests they have lied to the Revdex.com. I hope their behavior will be reflected in their ratings with your organization.

Thank you for your attention in this matter.

Regards,

Business

Response:

Hi,

Once again we are more than happy to refund [redacted]. At this point we cannot take the risk of refunding him and having the credit card company refunding him.

If he withdraws the credit card dispute he has my word that we will refund him right away.