On January 5, 2021 I mailed in my gift cards to exchange for cash. Regular USPS. It is now January 1514. No cash. I've called twice and was told my cards had yet to arrive.
I asked where the cards go once they get to the address they are sent to. They said processing. I asked to be connected to the processing department and she told me they don't take calls. lol Really? They said they would check with processing. I asked them to call me with their findings. They can't call you back. I am less than satisfied with the reply, your cards have not arrived yet. I will let you know where this goes.
I am rejecting this response because: I needed this card asapIt was not delivered on timeI have called, and emailed and I haven't received anythingThis company said its ok for their customer to wait on home for hoursThat's a practiceIt was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain timeTo wait days to deliver it is not acceptableI was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for meUnacceptable
Hi,We did send it but either way there is no further resolutionAs per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end
Hi,I apologize for any issueI see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this
Hi,Looking at the order I see it was placed on Saturday, 8/As stated in the email we will send a check on the next business day after receiving the order, which would have been TuesdayOur system flagged the order as high-risk which warranted additional informationAs the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted] , which would have allowed the customer to get his money quicker than waiting for a checkI'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so[redacted]
Like I said, these cards are from separate orders and we have no record of receiving themThe information from these cards was input into our system as follows: Gift card number: [redacted] Pin: [redacted] and Gift card number: [redacted] with no pin number The correct information was entered for the gift cards we received and paid for All the Best, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have asked for the gift card to be returned to me The business sent me a form to fill out which was not posted on their website The form asks for a copy of my driver's license and other personal information I have decided not to provide this information I also suggested to the business that they post the form on their website, so customers know what is required
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
After having more, repeated contact with this business I resolved the issue with them Thank you for sending your complaint to them My record number for my original complaint is: [redacted]
I'm not sure what resolution I can offer at this pointLike I said, we reserve the right as per our terms and conditions to reject an order.We simply exercised this right
Good Morning ***, I received the offer to arbitrate the above complaint numberI believe this has been resolved as the customer was paid on 9/Would you be able to confirm a satisfactory resolution from the customer as well? All the Best, [redacted]
Complaint: [redacted] I am rejecting this response because:Until I filed a Revdex.com dispute and contacted local police officials in *** Township the company was unwilling to cooperateA business shouldn't have to be threatened with criminal prosecution before it does the right thing Regards, [redacted]
I asked where the cards go once they get to the address they are sent to. They said processing. I asked to be connected to the processing department and she told me they don't take calls. lol Really? They said they would check with processing. I asked them to call me with their findings. They can't call you back. I am less than satisfied with the reply, your cards have not arrived yet. I will let you know where this goes.
I am rejecting this response because: I needed this card asapIt was not delivered on timeI have called, and emailed and I haven't received anythingThis company said its ok for their customer to wait on home for hoursThat's a practiceIt was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain timeTo wait days to deliver it is not acceptableI was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for meUnacceptable
Hi,We did send it but either way there is no further resolutionAs per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end
Hi,I apologize for any issueI see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this
Hi,Looking at the order I see it was placed on Saturday, 8/As stated in the email we will send a check on the next business day after receiving the order, which would have been TuesdayOur system flagged the order as high-risk which warranted additional informationAs the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted] , which would have allowed the customer to get his money quicker than waiting for a checkI'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so[redacted]
Hi,This was sent one month ago today, on 12/I just resent it[redacted]
Like I said, these cards are from separate orders and we have no record of receiving themThe information from these cards was input into our system as follows: Gift card number: [redacted] Pin: [redacted] and Gift card number: [redacted] with no pin number The correct information was entered for the gift cards we received and paid for All the Best, [redacted]
Hi,We spoke to the customer who requested that we cancel her order and send the cards back which we will be doing
Hi,As per our conversation with the customer we weer unable to accept these cards and they were sent back
Hi,I apologize for the delayThis has been paid as of 1/
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I have asked for the gift card to be returned to me The business sent me a form to fill out which was not posted on their website The form asks for a copy of my driver's license and other personal information I have decided not to provide this information I also suggested to the business that they post the form on their website, so customers know what is required
I apologize for the delayI have already communicated with the customer and moved this forward for payment
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
After having more, repeated contact with this business I resolved the issue with them Thank you for sending your complaint to them My record number for my original complaint is: [redacted]
I'm not sure what resolution I can offer at this pointLike I said, we reserve the right as per our terms and conditions to reject an order.We simply exercised this right
Good Morning ***, I received the offer to arbitrate the above complaint numberI believe this has been resolved as the customer was paid on 9/Would you be able to confirm a satisfactory resolution from the customer as well? All the Best, [redacted]
Hi,I apologize for the issue and the delayThis was sent to our claims department and I will follow up with them to make sure the refund is made
Complaint: [redacted] I am rejecting this response because:Until I filed a Revdex.com dispute and contacted local police officials in *** Township the company was unwilling to cooperateA business shouldn't have to be threatened with criminal prosecution before it does the right thing Regards, [redacted]
You can just send a driver's license to themPlease respond to the rep with just that and we can move this forward
Hi,The refund was made earlier this weekI apologize for the issue