We have a 45-day guarantee on all of our cards but this claim is from more than months agoI would ask for more specifics before moving forward as to what the message received when trying to use the card isChecking on the history of the card there's no reason the card shouldn't workWe ask the customer to make sure they are entering the information correctly, using the gift card number that includes digits and letters
Complaint: [redacted] I am rejecting this response because: My Name is [redacted] ID [redacted] Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted] , I agreed to a refund from Card Card which I haven’t received as of this day 04/08/I call them on 4/and was on hold from 10:am -10:am I hanged up sent an emailOrder# [redacted] , I was told that I would receive a refund I filed a claim with The Revdex.comI am still waiting on my credit to my account or refund Email received from them:Your request (#***) has been solvedTo reopen this request, reply to this email Regards, [redacted]
Thank you for pointing out the issue to us and I do apologize for thisI am having the customer refunded for the charges as there was an issue with the orders
As per the customer's request we did send the card numbers to himI just had them resent.I apologize for not being able to respond to the customer right away due to our customer service being backed up
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank you for your quick response to a resolution, but am a little frustrated that you were able to do so basically overnight when I have been trying for several weeks! The company does not have much, if any, of a customer service department After all my attempts to contact them, I never received any response Thanks again for your quick action It is appreciated
I am rejecting this response because:The response is not telling the truth [redacted] & [redacted] were still at "held" status yesterdayI have the email confirmation for evidenceI called them again but asked from the copy of my driver's license, which I refused to provideThey said they would cancel and refund me, but I haven't seen anything refund back to my account so far
Hi,As per our agreement we are sending a website credit for the amount of the purchase. Here is the credit once again: [redacted] Enter the code at checkout. [redacted]
Hi,We paid this customer for $15,worth of gift cards, all the gift cards that we receivedWe don't have a record of receiving the other two [redacted] gift cards and the numbers were entered incorrectly into our system.The customer would need to provide the correct numbers in order for us to verify the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for
Hi,We are in the secondary market and we make this clear in every package that we sendThis claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim[redacted]
A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company send payment after I sended the complain to Revdex.comAcording to they fw e mail they had "send it on the Which it was never recieved and numerous intent were made to relsolve the problemI did recieved a week ago
I am rejecting this response because: They did not complete the service that they are offering! That's like taking your car in for an oil change, and the service department saying we did not change the oil, but the oil is still in the engineExtremely disappointing - why did they offer this exchange service if they are not going to take care of the customer?? Thinking I will contact [redacted] 's CEO to let them know about the poor service from a company with which they had contracted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hello it turns out my problem is resolved finally! Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you so much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
We have a 45-day guarantee on all of our cards but this claim is from more than months agoI would ask for more specifics before moving forward as to what the message received when trying to use the card isChecking on the history of the card there's no reason the card shouldn't workWe ask the customer to make sure they are entering the information correctly, using the gift card number that includes digits and letters
Complaint: [redacted] I am rejecting this response because: My Name is [redacted] ID [redacted] Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted] , I agreed to a refund from Card Card which I haven’t received as of this day 04/08/I call them on 4/and was on hold from 10:am -10:am I hanged up sent an emailOrder# [redacted] , I was told that I would receive a refund I filed a claim with The Revdex.comI am still waiting on my credit to my account or refund Email received from them:Your request (#***) has been solvedTo reopen this request, reply to this email Regards, [redacted]
Hi,I do apologize for the issueWe will be refunding the customer for the $discrepancy
Thank you for pointing out the issue to us and I do apologize for thisI am having the customer refunded for the charges as there was an issue with the orders
This payment was made a number of days agoWe apologize for the delay
As per the customer's request we did send the card numbers to himI just had them resent.I apologize for not being able to respond to the customer right away due to our customer service being backed up
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I thank you for your quick response to a resolution, but am a little frustrated that you were able to do so basically overnight when I have been trying for several weeks! The company does not have much, if any, of a customer service department After all my attempts to contact them, I never received any response Thanks again for your quick action It is appreciated
I am rejecting this response because:The response is not telling the truth [redacted] & [redacted] were still at "held" status yesterdayI have the email confirmation for evidenceI called them again but asked from the copy of my driver's license, which I refused to provideThey said they would cancel and refund me, but I haven't seen anything refund back to my account so far
Hi,I apologize for this issueThe refund has just been made[redacted]
Hi,As per our agreement we are sending a website credit for the amount of the purchase. Here is the credit once again: [redacted] Enter the code at checkout. [redacted]
Hi,We paid this customer for $15,worth of gift cards, all the gift cards that we receivedWe don't have a record of receiving the other two [redacted] gift cards and the numbers were entered incorrectly into our system.The customer would need to provide the correct numbers in order for us to verify the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for
Hi,We are in the secondary market and we make this clear in every package that we sendThis claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim[redacted]
A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The company send payment after I sended the complain to Revdex.comAcording to they fw e mail they had "send it on the Which it was never recieved and numerous intent were made to relsolve the problemI did recieved a week ago
I am rejecting this response because: They did not complete the service that they are offering! That's like taking your car in for an oil change, and the service department saying we did not change the oil, but the oil is still in the engineExtremely disappointing - why did they offer this exchange service if they are not going to take care of the customer?? Thinking I will contact [redacted] 's CEO to let them know about the poor service from a company with which they had contracted
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Hi,These are address verification temporary charges that fall off after a few daysWhen someone uses our system they come up[redacted]
Hello it turns out my problem is resolved finally! Thank you! Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Thank you so much for your help! I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me