Hi,The company has no obligation to honor a glitch on a websiteThat wasn't the actual price and the customer knew that when making the purchaseThe customer is just trying to get the company to lose money because of a price mistake when they knew what they were doingIf the customer didn't want the card at that value they should have returned it without using it which they didn't.***
We are a secondary market and we don't deal directly with the merchantsAs such we can't have them cancel and reissue a cardWe can give the customer the card numbers but that's about it
Complaint: ***
I am rejecting this response because:I submitted photos of the gift card to the business today, as requested. I am awaiting a refund to my credit card at this point
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After having more, repeated contact with this business I resolved...
the issue with them. Thank you for sending your complaint to them. My record number for my original complaint is: [redacted] Thank you again,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We paid the customer for this card although we don't have record of it arriving. We processed it digitally.Without an actual tracking number there's no way we can confirm that something arrived. However, we were able to work with this customer towards a satisfactory resolution.
Hi,We initiated contact with the customer and it took a few days to hear back. Once we did we sent over a simple verification form which, once received, will allow us to go ahead with the payment.
Complaint: [redacted]
I am rejecting this response because:
I was called this morning and told there would be additional forms emailed to me momentarily. They have not sent any forms, nor have they sent my gift certificate.
Regards,
[redacted]
Hi,We have a claims department dedicated to deal with such issues. If the customer contacts them they will be able to help him. They can be reached at [email protected], there is a disclaimer on every page on our site that states gift cards may be merchandise credits. A significant...
percentage of our gift cards sold are in fact merchandise credit which can be used the same way gift cards can.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better...
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it was only after I filed the complaint that CardCash.com contacted me. They claimed that the cards were returned to them, but I have reason to doubt they were ever sent in the first place. Please, a warning to potential future CardCash.com customers!
I'm not sure what resolution I can offer at this point. Like I said, we reserve the right as per our terms and conditions to reject an order.We simply exercised this right.
Hi,I do apologize for these issues. It looks like there was an issue with the [redacted] card and the [redacted] card. As for the [redacted] card this is the first we ever heard that their gift cards aren't accepted in California and I'm not sure why this would be different than the rest of the country. A quick...
search on their website actually shows their cards can be used at numerous California locations. We can accept a return under the circumstances but the customer would need to send the card back to us if it was a physical card.As far as the [redacted] card goes, our system shows it was sent right away. Perhaps it ended up in the customer's spam box but it was sent as per our guarantee.And as in the past if there is an issue with a card, the customer should contact our claims department, [email protected], which should be done for the [redacted] card.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], Though I got refund but it because of my constant followup and complain to Revdex.com. I hope business have sense of responsibility and better customer handling if they want to grow in future
Complaint: [redacted]
I am rejecting this response because:
I believe it was for [redacted]. I am not 100% sure because I can't seem to view my orders on the website.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is complete. Even though everything finally got resolved, I thought the process on the Business side was joke. Thank you for your support Revdex.com for letting me express my displeasure with this business.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal...
with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
My Name is [redacted]ID [redacted]Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted], I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15. I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an emailOrder#[redacted], I was told that I would receive a refund. I filed a claim with The Revdex.com. I am still waiting on my credit to my account or refund. Email received from them:Your request (#[redacted]) has been solved. To reopen this request, reply to this email.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]
Hi,This was sent last month and I just resent in case the customer didn't receive it
Hi,The company has no obligation to honor a glitch on a websiteThat wasn't the actual price and the customer knew that when making the purchaseThe customer is just trying to get the company to lose money because of a price mistake when they knew what they were doingIf the customer didn't want the card at that value they should have returned it without using it which they didn't.***
We are a secondary market and we don't deal directly with the merchantsAs such we can't have them cancel and reissue a cardWe can give the customer the card numbers but that's about it
Complaint: ***
I am rejecting this response because:I submitted photos of the gift card to the business today, as requested. I am awaiting a refund to my credit card at this point
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After having more, repeated contact with this business I resolved...
the issue with them. Thank you for sending your complaint to them. My record number for my original complaint is: [redacted] Thank you again,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
We paid the customer for this card although we don't have record of it arriving. We processed it digitally.Without an actual tracking number there's no way we can confirm that something arrived. However, we were able to work with this customer towards a satisfactory resolution.
Hi,We initiated contact with the customer and it took a few days to hear back. Once we did we sent over a simple verification form which, once received, will allow us to go ahead with the payment.
Complaint: [redacted]
I am rejecting this response because:
I was called this morning and told there would be additional forms emailed to me momentarily. They have not sent any forms, nor have they sent my gift certificate.
Regards,
[redacted]
Hi,We have a claims department dedicated to deal with such issues. If the customer contacts them they will be able to help him. They can be reached at [email protected], there is a disclaimer on every page on our site that states gift cards may be merchandise credits. A significant...
percentage of our gift cards sold are in fact merchandise credit which can be used the same way gift cards can.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Better...
Business Bureau:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, it was only after I filed the complaint that CardCash.com contacted me. They claimed that the cards were returned to them, but I have reason to doubt they were ever sent in the first place. Please, a warning to potential future CardCash.com customers!
You can just send a driver's license to them. Please respond to the rep with just that and we can move this forward.
I'm not sure what resolution I can offer at this point. Like I said, we reserve the right as per our terms and conditions to reject an order.We simply exercised this right.
Hi,I do apologize for these issues. It looks like there was an issue with the [redacted] card and the [redacted] card. As for the [redacted] card this is the first we ever heard that their gift cards aren't accepted in California and I'm not sure why this would be different than the rest of the country. A quick...
search on their website actually shows their cards can be used at numerous California locations. We can accept a return under the circumstances but the customer would need to send the card back to us if it was a physical card.As far as the [redacted] card goes, our system shows it was sent right away. Perhaps it ended up in the customer's spam box but it was sent as per our guarantee.And as in the past if there is an issue with a card, the customer should contact our claims department, [email protected], which should be done for the [redacted] card.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business...
in reference to complaint ID [redacted], Though I got refund but it because of my constant followup and complain to Revdex.com. I hope business have sense of responsibility and better customer handling if they want to grow in future
Complaint: [redacted]
I am rejecting this response because:
I believe it was for [redacted]. I am not 100% sure because I can't seem to view my orders on the website.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is complete. Even though everything finally got resolved, I thought the process on the Business side was joke. Thank you for your support Revdex.com for letting me express my displeasure with this business.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal...
with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
My Name is [redacted]ID [redacted]Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted], I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15. I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an emailOrder#[redacted], I was told that I would receive a refund. I filed a claim with The Revdex.com. I am still waiting on my credit to my account or refund. Email received from them:Your request (#[redacted]) has been solved. To reopen this request, reply to this email.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Regards, [redacted]