Complaint: ***
I am rejecting this response because:
Order *** - Returned on 1/21Order *** - Returned on 2/10Order *** - Still waiting for a refund.This issue is being going back and forth from Dec 31, It has been days and I am still waiting for a full resolution of the issueI would just leave it here with out any further comments
Regards,
*** ***
I am rejecting this response because:
That was not a true statementI attempted three times eith the same card and info.I only got a response after contacting Revdex.com.After the third time I got my e-gift card.Thank You
Hi,Like I said this was a pricing error on our site which we are not obligated to honorThe customer received exactly what they paid for.If the customer wants to return the card and have their money refunded we can do that.***
Card cash is a great company and they are right! They have paid me over 14,Still missing about dollars but I need your help in locating the cardsAnd all will be solvedI cannoT provide you with the codes as you have the cards
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hi,I do apologize for the issueYes, we do have a day policy in place, but we can make an exception for this customer.If the customer accepts a store credit in lieu of the invalid gift cards and drops their credit card dispute we can resolve this right away
I am rejecting this response because:
I am writing to you in reference to complaint # ***I am responding to the message Cardcash send back on September 8thFirst of all, Cardcash spents about to weeks after they receive the gift cards before they send out payment for the gift cardsThey did this and sent me the $for the $worth of gift cards on 12/31/I have an email from them stating that the cards have been verified and payment has been initiatedcardcash then sent this amount to collections and I received a letter from a collection agency in May about thisThe company informed me in August that *** declined payment on 2/12/I called them ABC gift cards (A division of cardcash) and asked why didn't you tell me what happened and they stated they had sent me two emails and called me in reference to thisThey could not tell me when this had occurredI don't have any recollection or evidence of them ever trying to reach meI bought the gift cards on *** Airlines website so if there was any fraud let cardcash deal with *** about that because the giftcard payment was sent out at the end of December, I received the payment at the beginning of January and *** claimed the Gift cards were fraudulent during the middle of FebruaryI had not cashed an $from a different transaction with ABC gift cards and it was passed the day time period to cash it so when I called Cardcash to reissue the check they stated they would not because I owed them that amount due to aforementioned storyIf there was anything wrong with the giftcards, (which I am not aware of how this is possible because they were bought on *** Airlines own website) let Cardcash take it up with ***, because they paid me over a month before there was any issueThank youIf there are any questions feel free to get back to me
Complaint: ***
I am rejecting this response because:
I gave your Claims Department ample opportunity to make this right before filing a dispute with my credit card company but your Claims Dept never proposed an acceptable resolutionEven when I finally had to dispute the transaction with my credit card, I tried to dispute only the missing $but my credit card company does NOT allow disputing partial transactions; they said I have to dispute the entire transactionAnd I made that clear to your Claims Dept in the following email:
So, I just filed a dispute with my credit card company for that transaction of $on August After all, I was supposed to have bought a gift card but instead, you sent me a Merchandise Credit cardAnd now, I'm finding out there's a big difference.So, we can do one of things: You can refund back to my credit card the missing $from the card you sold me and I will stop the dispute with my credit card company, and that will be thatOr, we can let this credit card dispute for the entire amount run its course and I will file complaints as well with all the relevant regulatory authorities for not doing enough to protect your customers from fraudYour Claims Department never accepted the first option above of refunding the missing $at which point I can stop the dispute; so, now I have gone with the second option, which is letting this dispute for the entire amount run its course and me filing complaints with the Revdex.com, CFPB and IC3.With regards to using up any remaining balance on the card after discovering its fraudulent usage, I asked Cardcash's customer service if it's ok for me to use the remaining balance on the card because whoever stole the $could still use up the remaining balance again onlineCardcash customer service told me to go ahead and use itI then bought a gift card instore, effectively transferring that balance to a hopefully more secure gift card.So, if you refund the missing $back to my credit card, I will stop the dispute with my credit card company for the full amount, which is the option I proposed to your Claims Dept in the first place but was not accepted by your Claims Dept
The customer was paid for both of these cardsIt looks like the holdup occurred when we tried to verify one of the cards that was entered with a $balance, when in fact it only had a $balanceWe cleared that issue and paid the customer.***
Complaint: ***
I am rejecting this response because:I used your contact referral within your website (did not see a specific email address) I have not heard back from you
Regards,
***
I am rejecting this response because:
Simply "refusing service" is an unacceptable response and business practiceI would hope that the Revdex.com places a massive blackmark on this company's profile and considers filing a complaint with the attorney general. I wonder how many other individuals were refused service by this company and if they also felt discriminatedPerhaps there is grounds here for a class-action lawsuit?
Hi,The original price was set when this was a masale, where we pay 5% more than we do for digital salesThe customer then seemingly contacted us to change this to a digital sale.The 5% difference is because we pay 5% less for digital sales, a distinction clearly made on our site. ***
Hi,This was sent on 12/and I just resent it to the customer in the event that it was deleted
Complaint: ***
I am rejecting this response because:
Order *** - Returned on 1/21Order *** - Returned on 2/10Order *** - Still waiting for a refund.This issue is being going back and forth from Dec 31, It has been days and I am still waiting for a full resolution of the issueI would just leave it here with out any further comments
Regards,
*** ***
I am rejecting this response because:
That was not a true statementI attempted three times eith the same card and info.I only got a response after contacting Revdex.com.After the third time I got my e-gift card.Thank You
Hi,Like I said this was a pricing error on our site which we are not obligated to honorThe customer received exactly what they paid for.If the customer wants to return the card and have their money refunded we can do that.***
Card cash is a great company and they are right! They have paid me over 14,Still missing about dollars but I need your help in locating the cardsAnd all will be solvedI cannoT provide you with the codes as you have the cards
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hi,I do apologize for the issueYes, we do have a day policy in place, but we can make an exception for this customer.If the customer accepts a store credit in lieu of the invalid gift cards and drops their credit card dispute we can resolve this right away
I am rejecting this response because:
I am writing to you in reference to complaint # ***I am responding to the message Cardcash send back on September 8thFirst of all, Cardcash spents about to weeks after they receive the gift cards before they send out payment for the gift cardsThey did this and sent me the $for the $worth of gift cards on 12/31/I have an email from them stating that the cards have been verified and payment has been initiatedcardcash then sent this amount to collections and I received a letter from a collection agency in May about thisThe company informed me in August that *** declined payment on 2/12/I called them ABC gift cards (A division of cardcash) and asked why didn't you tell me what happened and they stated they had sent me two emails and called me in reference to thisThey could not tell me when this had occurredI don't have any recollection or evidence of them ever trying to reach meI bought the gift cards on *** Airlines website so if there was any fraud let cardcash deal with *** about that because the giftcard payment was sent out at the end of December, I received the payment at the beginning of January and *** claimed the Gift cards were fraudulent during the middle of FebruaryI had not cashed an $from a different transaction with ABC gift cards and it was passed the day time period to cash it so when I called Cardcash to reissue the check they stated they would not because I owed them that amount due to aforementioned storyIf there was anything wrong with the giftcards, (which I am not aware of how this is possible because they were bought on *** Airlines own website) let Cardcash take it up with ***, because they paid me over a month before there was any issueThank youIf there are any questions feel free to get back to me
Hi,We worked this out with the customer and sent a refund in the form of a website credit, despite the fact that it was past the 45-day window.***
We sent this on 1/2, the day the order was placed.I just resent it to the customer
I do apologize for the delayWe will be refunding the customer and apologize for this issue
Hi,We followed up with the customer, received the necessary verification and the payment is being made tomorrow
I don't see why we would have a problem accepting this returnPlease return it and we will issue a full refund
Hi,I apologize for the delayIt looks as if *** is still waiting for the necessary information to move this forward.***
We are open from 9-ESTYou can call *** ** *** *** ***
The customer sent us a gift card with zero balanceI'm not sure why they expect to get paid for that
Complaint: ***
I am rejecting this response because:
I gave your Claims Department ample opportunity to make this right before filing a dispute with my credit card company but your Claims Dept never proposed an acceptable resolutionEven when I finally had to dispute the transaction with my credit card, I tried to dispute only the missing $but my credit card company does NOT allow disputing partial transactions; they said I have to dispute the entire transactionAnd I made that clear to your Claims Dept in the following email:
So, I just filed a dispute with my credit card company for that transaction of $on August After all, I was supposed to have bought a gift card but instead, you sent me a Merchandise Credit cardAnd now, I'm finding out there's a big difference.So, we can do one of things: You can refund back to my credit card the missing $from the card you sold me and I will stop the dispute with my credit card company, and that will be thatOr, we can let this credit card dispute for the entire amount run its course and I will file complaints as well with all the relevant regulatory authorities for not doing enough to protect your customers from fraudYour Claims Department never accepted the first option above of refunding the missing $at which point I can stop the dispute; so, now I have gone with the second option, which is letting this dispute for the entire amount run its course and me filing complaints with the Revdex.com, CFPB and IC3.With regards to using up any remaining balance on the card after discovering its fraudulent usage, I asked Cardcash's customer service if it's ok for me to use the remaining balance on the card because whoever stole the $could still use up the remaining balance again onlineCardcash customer service told me to go ahead and use itI then bought a gift card instore, effectively transferring that balance to a hopefully more secure gift card.So, if you refund the missing $back to my credit card, I will stop the dispute with my credit card company for the full amount, which is the option I proposed to your Claims Dept in the first place but was not accepted by your Claims Dept
The customer was paid for both of these cardsIt looks like the holdup occurred when we tried to verify one of the cards that was entered with a $balance, when in fact it only had a $balanceWe cleared that issue and paid the customer.***
Complaint: ***
I am rejecting this response because:I used your contact referral within your website (did not see a specific email address) I have not heard back from you
Regards,
***
I am rejecting this response because:
Simply "refusing service" is an unacceptable response and business practiceI would hope that the Revdex.com places a massive blackmark on this company's profile and considers filing a complaint with the attorney general. I wonder how many other individuals were refused service by this company and if they also felt discriminatedPerhaps there is grounds here for a class-action lawsuit?
Hi,The original price was set when this was a masale, where we pay 5% more than we do for digital salesThe customer then seemingly contacted us to change this to a digital sale.The 5% difference is because we pay 5% less for digital sales, a distinction clearly made on our site. ***