[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.
Complaint: [redacted]
I am rejecting this response because:
Hi so I filed a report with you because I ordered gift cards and they sentme a envelope with invoice and no cards . I called and when I spoke tosomeone they called me a liar . And the cards were sent . So today in mail Iget the cards . I...
do not want them . I want to secs them back and get arefund . I do not like how I was treated . Can u advise me on this . Thanks[redacted]
Regards,
[redacted]
Hi,The customer spoke with [redacted] from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.The [redacted] card will be refunded sooner as it looks like the customer never got that card.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner. What the company's reply to the Revdex.com complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.Thanks to the Revdex.com, I did finally receive the ordered gift card and I have just now redeemed it. As promised, I have already taken my business elsewhere.-----
Hi,We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paperwith every gift card we ship.We make every effort to educate our buyers as to our...
policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.Thank you,[redacted]
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!
Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I apologize for the issue and the delay. This was sent to our claims department and I will follow up with them to make sure the refund is made.
Hi,All of these orders were either shipped or delivered digitally.
So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.
Complaint: [redacted]
I am rejecting this response because:
Hi so I filed a report with you because I ordered gift cards and they sentme a envelope with invoice and no cards . I called and when I spoke tosomeone they called me a liar . And the cards were sent . So today in mail Iget the cards . I...
do not want them . I want to secs them back and get arefund . I do not like how I was treated . Can u advise me on this . Thanks[redacted]
Regards,
[redacted]
Hi,The customer spoke with [redacted] from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.The [redacted] card will be refunded sooner as it looks like the customer never got that card.[redacted]
Hi,We spoke to the customer and once we receive the additional verification we will issue the payment.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,This order has been paid for as of 1/20. I apologize for the delay.
Hi,This order was received and paid as of 10 days ago.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner. What the company's reply to the Revdex.com complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.Thanks to the Revdex.com, I did finally receive the ordered gift card and I have just now redeemed it. As promised, I have already taken my business elsewhere.-----
This card hasn't arrived at our facility yet. Without a tracking number there is no way that we can know where this is.
Hi,We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paperwith every gift card we ship.We make every effort to educate our buyers as to our...
policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.Thank you,[redacted]
Hi,The refund was made earlier this week. I apologize for the issue.
Hi,This was paid on 4/29 as per the customer's request. Jeremy
Hi,Once the customer sent us all the information we need to complete the sale we [aid him for the cards. The transaction completed on 8/29.[redacted]
Hi,Our refunds department has been a bit backed up due to the holidays. The refund has been made for the purchase price of the gift card.
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!
Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.