Complaint: [redacted]
I am rejecting this response because:
My Name is [redacted]ID [redacted]Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted], I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15. I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an emailOrder#[redacted], I was told that I would receive a refund. I filed a claim with The Revdex.com. I am still waiting on my credit to my account or refund. Email received from them:Your request (#[redacted]) has been solved. To reopen this request, reply to this email.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal...
with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.
Regards,
[redacted]
Hi,The customer spoke with [redacted] from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.The [redacted] card will be refunded sooner as it looks like the customer never got that card.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Hi so I filed a report with you because I ordered gift cards and they sentme a envelope with invoice and no cards . I called and when I spoke tosomeone they called me a liar . And the cards were sent . So today in mail Iget the cards . I...
do not want them . I want to secs them back and get arefund . I do not like how I was treated . Can u advise me on this . Thanks[redacted]
Regards,
[redacted]
So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paperwith every gift card we ship.We make every effort to educate our buyers as to our...
policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner. What the company's reply to the Revdex.com complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.Thanks to the Revdex.com, I did finally receive the ordered gift card and I have just now redeemed it. As promised, I have already taken my business elsewhere.-----
Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.
Complaint: [redacted]
I am rejecting this response because:
My Name is [redacted]ID [redacted]Company: Card CashDesired Settlement: RefundProblem: still waiting on refund I called Cash Card twice details below: Complaint ID [redacted], I agreed to a refund from Card Card which I haven’t received as of this day 04/08/15. I call them on 4/3 and was on hold from 10:15 am -10:45 am I hanged up sent an emailOrder#[redacted], I was told that I would receive a refund. I filed a claim with The Revdex.com. I am still waiting on my credit to my account or refund. Email received from them:Your request (#[redacted]) has been solved. To reopen this request, reply to this email.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: the business has not actually contacted me or refunded my money. The response deal did actually deal...
with my problem; it simply stated that they would get to it. However, multiple days have passed, and I have still not been contacted by the company.
Regards,
[redacted]
Hi,The customer spoke with [redacted] from our customer service team yesterday who is taking care of this. We will be refunding the customer for the purchase once the cards are received back at our facility.The [redacted] card will be refunded sooner as it looks like the customer never got that card.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Hi so I filed a report with you because I ordered gift cards and they sentme a envelope with invoice and no cards . I called and when I spoke tosomeone they called me a liar . And the cards were sent . So today in mail Iget the cards . I...
do not want them . I want to secs them back and get arefund . I do not like how I was treated . Can u advise me on this . Thanks[redacted]
Regards,
[redacted]
Hi,We spoke to the customer and once we receive the additional verification we will issue the payment.
So it seems like the customer didn't want the gift card at that time. Was the customer in touch, asking [redacted] for a refund?Either way, if the customer states that they didn't or will not use any of the balance on the gift card then I will be happy to issue a refund.
Hi,All of these orders were either shipped or delivered digitally.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
This card hasn't arrived at our facility yet. Without a tracking number there is no way that we can know where this is.
Hi,This order was received and paid as of 10 days ago.[redacted]
Hi,The refund was made earlier this week. I apologize for the issue.
Hi,This order has been paid for as of 1/20. I apologize for the delay.
Hi,We have a 45-day no questions asked money-back guarantee to protect our buyers in the rare case an issue arises with a card. The guarantee is clearly stated on our site and is included on a slip of paperwith every gift card we ship.We make every effort to educate our buyers as to our...
policy, and the vast majority of them have no issues. Even with our 45-day guarantee in place, we often refund buyers up to three months after purchase, even taking a loss on our end at times just to please our customers.This claim came in well after our 45-day guarantee, which works as our de-facto return policy. As per our terms when purchasing on our site, CardCash.com is no longer responsible for claims that come in at this late period.Thank you,[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Because of the nature of e-mail, it's easy for the company to claim it sent the ordered product in a timely manner. What the company's reply to the Revdex.com complaint does NOT address is why it refused to respond to any of the three e-mails I sent (via their "Contact Us" Web page) reporting the missing product and asking them to look into the matter.Thanks to the Revdex.com, I did finally receive the ordered gift card and I have just now redeemed it. As promised, I have already taken my business elsewhere.-----
Hi,Once the customer sent us all the information we need to complete the sale we [aid him for the cards. The transaction completed on 8/29.[redacted]
Hi,This was paid on 4/29 as per the customer's request. Jeremy
Hi,Our refunds department has been a bit backed up due to the holidays. The refund has been made for the purchase price of the gift card.
Thank you for pointing out the issue to us and I do apologize for this. I am having the customer refunded for the charges as there was an issue with the orders.
A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company send payment after I sended the complain to Revdex.com. Acording to they fw e mail they had "send it on the 26. Which it was never recieved and numerous intent were made to relsolve the problem. I did recieved a week ago.
Hi,Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.[redacted]