Hi,We are in the secondary market and we make this clear in every package that we send. This claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim.[redacted]
Two of the gift cards arrived with no balance and this is an issue we had in the past with this customer. He sold us two [redacted] gift cards that had the balance wiped after we paid him for them.
Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would...
have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]
Complaint: [redacted]
I am rejecting this response because:
This is a joke and a scam . I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them . I left you a message telling you all this you have no record???
Regards,
[redacted]
Hi,We paid this customer for $15,000 worth of gift cards, all the gift cards that we received. We don't have a record of receiving the other two [redacted] gift cards and the numbers were entered incorrectly into our system.The customer would need to provide the correct numbers in order for us to verify...
the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for.
Complaint: [redacted]
I am rejecting this response because:
I do not see a response posted. I have tried several different views, but maybe I'm missing something. Please let me know what the response is.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response provided by CardCash.com is not factual. [redacted] has made an assumption instead of reading my complaint carefully and researching my account with his company. If [redacted] is in a managerial position, then he is well aware that CardCash.com experienced a glitch in their normal online quote process during the time frame that I sold my gift card to them (March 5th). This fact was shared with me by [redacted] in the Customer Support department when I called to discuss the payment discrepancy on March 12th. The original offer to purchase my $50 [redacted] gift card was made in the amount of $41.16. I accepted that offer (again, March 5th) and received a confirmation email from CardCash.com stating that same figure ($41.16). I have that email to back up my claim (attached). This same email should still be on the CardCash.com server as well.
Regards,
[redacted]
I apologize for the issue and I am having the charge refunded.The customer has ordered from us in the past without issue and we hope he will again in the future.
Complaint: [redacted]
I am rejecting this response because:
Hi I do not think this is fair o charge a restocking fee .. As thy sent meand envelope that had no gift cards in it the first time . I had to callseveral times and was accused of lying ... Very unprofessional . Aftertelling them I contacted the bbc it's funny how the gift Cards were sent .They told me they were in the original envelope and that lots of people lieand say they don't get them . Funny how I didn't lie . I will not pay therestocking fee.... I do not want the cards from this company . I want abetter resolution . Thanks [redacted]
Regards,
[redacted]
Hi,The order with the issue has been refunded as of 2/1 while based on our system the other order was sent right away. I just resent it to make sure that it was received.
Hello it turns out my problem is resolved finally! Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:
It is a complete lie. They are simply trying to cover their butts to try to make themselves look better. They never sent anything out to me on 12/27. The first time...
that they ever sent me ANYTHING was on 1/27/15. I have faithfully checked my spam folder and have received NOTHING since the day I completed this. If they really did send it out on 12/27, they should have forwarded that email, but no, they didn't because they never sent it on that date. This company is horrible, and I will never use them again. [redacted] should really rethink their affiliation with them.
Regards,
[redacted]
I am rejecting this response because: I would like an email from the company or a number to call. I work 12 hours and am not home during the day.
Hi,We are in the secondary market and we make this clear in every package that we send. This claim is coming in well past our money-back guarantee time frame and, as per our terms and conditions agreed upon at purchase time, we are no longer responsible for this claim.[redacted]
Hi,To date, all the customer's orders have either been delivered or refunded.
Two of the gift cards arrived with no balance and this is an issue we had in the past with this customer. He sold us two [redacted] gift cards that had the balance wiped after we paid him for them.
Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would...
have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]
Complaint: [redacted]
I am rejecting this response because:
This is a joke and a scam . I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them . I left you a message telling you all this you have no record???
Regards,
[redacted]
Hi,We paid this customer for $15,000 worth of gift cards, all the gift cards that we received. We don't have a record of receiving the other two [redacted] gift cards and the numbers were entered incorrectly into our system.The customer would need to provide the correct numbers in order for us to verify...
the balance on those cards but as of now we don't have information for these two cards, while we have information for the rest which were paid for.
Hi,This was refunded already on 11/26 as per the customer's request.
Complaint: [redacted]
I am rejecting this response because:
I do not see a response posted. I have tried several different views, but maybe I'm missing something. Please let me know what the response is.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The response provided by CardCash.com is not factual. [redacted] has made an assumption instead of reading my complaint carefully and researching my account with his company. If [redacted] is in a managerial position, then he is well aware that CardCash.com experienced a glitch in their normal online quote process during the time frame that I sold my gift card to them (March 5th). This fact was shared with me by [redacted] in the Customer Support department when I called to discuss the payment discrepancy on March 12th. The original offer to purchase my $50 [redacted] gift card was made in the amount of $41.16. I accepted that offer (again, March 5th) and received a confirmation email from CardCash.com stating that same figure ($41.16). I have that email to back up my claim (attached). This same email should still be on the CardCash.com server as well.
Regards,
[redacted]
I apologize for the issue and I am having the charge refunded.The customer has ordered from us in the past without issue and we hope he will again in the future.
Hi,What is the order number that hasn't been paid? I see many orders that were paid so I would need the one that wasn't.Jeremy
Okay. The 2nd two orders were both refunded today. I will have the first one taken care of as well.[redacted]
Complaint: [redacted]
I am rejecting this response because:
Hi I do not think this is fair o charge a restocking fee .. As thy sent meand envelope that had no gift cards in it the first time . I had to callseveral times and was accused of lying ... Very unprofessional . Aftertelling them I contacted the bbc it's funny how the gift Cards were sent .They told me they were in the original envelope and that lots of people lieand say they don't get them . Funny how I didn't lie . I will not pay therestocking fee.... I do not want the cards from this company . I want abetter resolution . Thanks [redacted]
Regards,
[redacted]
Hi,The order with the issue has been refunded as of 2/1 while based on our system the other order was sent right away. I just resent it to make sure that it was received.
The payment is in processing status and will be getting paid within a day or two. I apologize for the delay.
Hi,This card was sent back on November 28th and was delivered yesterday. Here is the tracking information: [redacted]
Hello it turns out my problem is resolved finally! Thank you!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,I apologize for the delay. The cards are here and have been verified. I moved this forward for payment.
Complaint: [redacted]
I am rejecting this response because:
It is a complete lie. They are simply trying to cover their butts to try to make themselves look better. They never sent anything out to me on 12/27. The first time...
that they ever sent me ANYTHING was on 1/27/15. I have faithfully checked my spam folder and have received NOTHING since the day I completed this. If they really did send it out on 12/27, they should have forwarded that email, but no, they didn't because they never sent it on that date. This company is horrible, and I will never use them again. [redacted] should really rethink their affiliation with them.
Regards,
[redacted]