[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!
Like I said, these cards are from separate orders and we have no record of receiving them. The information from these cards was input into our system as follows: Gift card number: [redacted] Pin: [redacted] and Gift card number: [redacted] with no pin number The correct information was entered for the gift cards we received and paid for. All the Best, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.
I am rejecting this response because:My original complaint was that the confirmation of my order stated that I would receive the E-gift card within 2 hours. I eventually did receive the gift card 4 days later. While this...
is unprofessional and really unacceptable due to the lack of any explanation, I was willing to except it and move on.HOWEVER, MY CURRENT COMPLAINT is that the E-gift card I received was INVALID! When I tried using it I received a message stating that it was an INVALID CARD NUMBER AND PIN COMBINATION. I attempted to contact CardCash several times via Phone were I was unable to get through after multiple attempts, as well as through email were I have still not received a response.
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]Subject: Re: Business responseDate: Tue, 7 Apr 2015 14:27:12...
-0400To: [redacted]I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have been going back and forth with your Claims Dept and they have not offered any satisfactory resolution to my complaint.
Regards,
[redacted]
I apologize to anyone who had this issue.The issue took place over a short period of time last week and has since been resolved. It was caused by our credit card processor and they are covering any fees incurred by our customers. If you still have any outstanding fees please email your information...
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While the information in their response is not accurate, I did receive payment and the matter is now settled. The merchant received all information more than a week before they paid me - they only paid me once they received this Revdex.com complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The refund has still not been processed. This is ridiculous. The request was asked in December of 2014 and we are approaching April of 2015 and nothing has been completed. [redacted] is terrible at customer service and really irritating me. Please hurry up and get the refund processed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This is a joke and a scam . I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them . I left you a message telling you all this you have no record???
Regards,
[redacted]
Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would...
have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
After three (3) WEEKS of attempting to contact CardCash, and many MANY emails, I finally reached a live human who was able to return the gift cards to me. I will warn everyone and anyone of this company because they do not deserve my business or anyone elses for that matter due to the way I was treated by this company and lied to. An email sent to me on 01/26/15 from this company, a customer service rep stated "A check was mailed to you" and over a week later I never received it. I found out yesterday that I was lied to and that a check was NOT mailed to me. I am DONE with this company!
Hi,We were in touch with the customer and I believe all the issues have been resolved. We apologize for the delay.[redacted]
Like I said, these cards are from separate orders and we have no record of receiving them. The information from these cards was input into our system as follows: Gift card number: [redacted] Pin: [redacted] and Gift card number: [redacted] with no pin number The correct information was entered for the gift cards we received and paid for. All the Best, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi,The refund was made for the card in question. I apologize for the delay. [redacted]
I am rejecting this response because: They did not pay me yet
The refund was made earlier this week. I apologize for the delay.
Hi,I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.
Hi,We have spoken to the customer who is supposed to send us additional information. We are waiting on that information.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...
business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.
I am rejecting this response because:My original complaint was that the confirmation of my order stated that I would receive the E-gift card within 2 hours. I eventually did receive the gift card 4 days later. While this...
is unprofessional and really unacceptable due to the lack of any explanation, I was willing to except it and move on.HOWEVER, MY CURRENT COMPLAINT is that the E-gift card I received was INVALID! When I tried using it I received a message stating that it was an INVALID CARD NUMBER AND PIN COMBINATION. I attempted to contact CardCash several times via Phone were I was unable to get through after multiple attempts, as well as through email were I have still not received a response.
Complaint: [redacted]
I am rejecting this response because:
From: [redacted]Subject: Re: Business responseDate: Tue, 7 Apr 2015 14:27:12...
-0400To: [redacted]I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I have been going back and forth with your Claims Dept and they have not offered any satisfactory resolution to my complaint.
Regards,
[redacted]
I apologize to anyone who had this issue.The issue took place over a short period of time last week and has since been resolved. It was caused by our credit card processor and they are covering any fees incurred by our customers. If you still have any outstanding fees please email your information...
to [redacted] and I will take care of it for you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending...
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While the information in their response is not accurate, I did receive payment and the matter is now settled. The merchant received all information more than a week before they paid me - they only paid me once they received this Revdex.com complaint.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The refund has still not been processed. This is ridiculous. The request was asked in December of 2014 and we are approaching April of 2015 and nothing has been completed. [redacted] is terrible at customer service and really irritating me. Please hurry up and get the refund processed.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
This is a joke and a scam . I called and spoke to a women who called me a liar and said they were sent . The envelope was empty . She told me not possible . Then after several calls you mailed them . I left you a message telling you all this you have no record???
Regards,
[redacted]
I apologize for the delay. I have already communicated with the customer and moved this forward for payment.
Hi,Looking at the order I see it was placed on Saturday, 8/16. As stated in the email we will send a check on the next business day after receiving the order, which would...
have been Tuesday. Our system flagged the order as high-risk which warranted additional information. As the Revdex.com dispute was placed on Wednesday, the customer was either contacted on Tuesday or Wednesday for additional information and a request to switch to [redacted], which would have allowed the customer to get his money quicker than waiting for a check. I'm assuming the speed of receiving money was the issue here and we were more accommodating than advertised in that regard.At this point the customer asked for the transaction to be cancelled and we have done so.[redacted]