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CardCash.com Reviews (289)

Hi,Please provide an order number so I can research this. The email provided isn't associated with any CardCash transaction.[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Like I said, these cards are from separate orders and we have no record of receiving them. The information from these cards was input into our system as follows:   Gift card number: [redacted] Pin: [redacted]   and   Gift card number: [redacted] with no pin number   The correct information was entered for the gift cards we received and paid for.     All the Best,   [redacted]

Hi,The refund was made for the card in question. I apologize for the delay. [redacted]

I am rejecting this response because: They did not pay me yet

Hi,We were in touch with the customer and I believe all the issues have been resolved. We apologize for the delay.[redacted]

Hi,We have spoken to the customer who is supposed to send us additional information. We are waiting on that information.

Hi,I apologize for any issue. I see a number of recent orders from the customer and if this still has not been resolved can the customer please send the exact date and tine, and if possible, a screenshot of the charge so we can refund this.

The refund was made earlier this week. I apologize for the delay.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I have been going back and forth with your Claims Dept and they have not offered any satisfactory resolution to my complaint.
Regards,
[redacted]

I am rejecting this response because:My original complaint was that the confirmation of my order stated that I would receive the E-gift card within 2 hours. I eventually did receive the gift card 4 days later. While this...

is unprofessional and really unacceptable due to the lack of any explanation, I was willing to except it and move on.HOWEVER, MY CURRENT COMPLAINT is that the E-gift card I received was INVALID! When I tried using it I received a message stating that it was an INVALID CARD NUMBER AND PIN COMBINATION. I attempted to contact CardCash several times via Phone were I was unable to get through after multiple attempts, as well as through email were I have still not received a response.

Complaint: [redacted]
I am rejecting this response because:
From: [redacted]Subject: Re: Business responseDate: Tue, 7 Apr 2015 14:27:12...

-0400To: [redacted]I do not know which of the order numbers it was, I spoke with a Karina, a Christine, and a Nancy and they were able to determine the account with my email address and were able to figure out the problem. Each assured me that they would pass it on to a manager and I would be paid. 
Regards,
[redacted]

The gift card sale was declined and an email was sent to the customer right away with this information. The gift card numbers are free for use by the customer.

Complaint: [redacted]
I am rejecting this response because: The refund has still not been processed. This is ridiculous. The request was asked in December of 2014 and we are approaching April of 2015 and nothing has been completed. [redacted] is terrible at customer service and really irritating me. Please hurry up and get the refund processed.
Regards,
[redacted]

I apologize to anyone who had this issue.The issue took place over a short period of time last week and has since been resolved. It was caused by our credit card processor and they are covering any fees incurred by our customers. If you still have any outstanding fees please email your information...

to [redacted] and I will take care of it for you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. While the information in their response is not accurate, I did receive payment and the matter is now settled. The merchant received all information more than a week before they paid me - they only paid me once they received this Revdex.com complaint.
Regards,
[redacted]

I am rejecting this response because: They did not complete the service that they are offering!...

That's like taking your car in for an oil change, and the service department saying we did not change the oil, but the oil is still in the engine. Extremely disappointing - why did they offer this exchange service if they are not going to take care of the customer?? Thinking I will contact [redacted]'s CEO to let them know about the poor service from a company with which they had contracted.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
In reference to complaint ID [redacted].
After sending my 10th email asking their escalations department when my verification would be resolved I was offered the payment on 9/19 that was agreed upon back in July. While I think their practices are questionable and they should really stop marketing it on their website as a one business day turnaround, I am happy with the resolution as it was what I was looking for from the beginning. I also think that they should really work on their communication and be available when someone calls rather than treating a customer like an inconvenience.
Regards,
[redacted]

I apologize for the delay. I have already communicated with the customer and moved this forward for payment.

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