Hello, I filed a complaint about a week ago for cardcash.com, located in Brick, New Jersey. It was regarding gift cards that I sent in and never received back. I have an update, but still not a complete resolution. To locate me in your database, here is my...
information:
Here is the update:
1.) I finally received a package from Cardcash with gift cards in them.
2.) The gift cards were from order #[redacted], but I am still missing the one gift card ([redacted]) for order #[redacted]
3.) I checked the gift card balances from #[redacted] ([redacted], [redacted], and [redacted]). I still had a full balance on [redacted] and [redacted], but the [redacted] cards were zeroed out.
4. Cardcash failed to send me back my [redacted] gift card after canceling our contracted agreement (order #[redacted])
5. Cardcash failed to send me my [redacted] cards with a full balance. The balances have been zeroed.
I can provide evidence that 9 cards were purchased for [redacted], with a total of $1690.00 on them, in addition to a [redacted] card, with a value of $500 on it. In addition, I also took a photo of the gift cards at the post office just before sending them, showing the card numbers were still hidden (not scratched off) from the back of the card. When I received the [redacted] cards back, the pin number on the back was scratched off, and no value was on my [redacted] cards.
Conclusion:
Card Cash owes me a $500 [redacted] gift card (order #[redacted])
Card Cash owes me $1690 in [redacted] gift cards (order #[redacted])
I would like for Card Cash to either fulfill their original agreement and pay me for all of these, or I would like the full compensation of the gift cards that I am either missing or that Card Cash zeroed out.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,Once the cards arrive at our facility we often have additional questions for our customers just to confirm their identity and that the cards were acquired legitimately.That's what happened in this case and we are moving the sale forward.[redacted]
Complaint: [redacted]
I am rejecting this response because:
The card was not even valid for one week since the date of purchase. You claim that you will sometimes reimburse the buyer even after the 45 days. That is all I am asking for. One of the reps offered me a $5 voucher for my next purchase which to me looked like a big insult. Please refund the amount that I paid, I would be open to a credit for the same amount.
Regards,
[redacted]
I am rejecting this response because:I ended up having to...
contact Paypal and file a complaint about your company before I could actually get any help. Finally someone contacted me 3 days before the paypal 60 day resolution window was complete and I asked that a manager or someone contact me about the poor service and lack of support. Never heard anything back, same as when I contacted your company about charging me for goods you never delivered.Your company has some serious issues and needs to rectify in regards to customer service. From the complete overall lack of response it seems your not really interested in doing that.
We sent it back to the address entered into our system and we are more than happy to send it back to the customer's new address. Please give me the address and I will have it sent back.
Hi,At this point we are buying the gift card from the customer at the original price, as per the agreement and as per the request of the customer. If we wouldn't be buying it we would just send back the card numbers.I fail to see why we should pay full price for the gift card when we are now simply honoring the customer's initial request.
Hi,We did send it but either way there is no further resolution. As per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end.
Hi,I'm not sure who told the customer anything about lying and I have not seen documentation to prove this. The fact of the matter is that we sent the cards and they were received in a timely fashion. Our terms and conditions state that all sales are final.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have asked for the gift card to be returned to me. The business sent me a form to fill out which was not posted on their website. The form asks for a copy of my driver's license and other personal information. I have decided not to provide this information. I also suggested to the business that they post the form on their website, so customers know what is required.
Complaint: [redacted]
I am rejecting this response because: First off, they take way too long to respond. I have NEVER received the [redacted] Gift Card in my inbox nor my Spam Mail. I check every single email before being deleted. Rather than taking forever and never responding, why not respond with "We'll resend it to you and please confirm once received". Is it that hard to take 15 seconds to resend an email if you state it has been sent? As for the [redacted] gift card, I had bad experiences at the 2 locations I visited and was rejected and I do not want to deal with that matter. Also, one of the most recent [redacted]'s printed card is missing a digit in the PIN number and can not be used. So many problems and I have to spend so much time checking in it's frustrating. End result: Keep it Very Simple for me:I want my refund for the [redacted] Card, I want a Pre-Paid Return Label so I can send the [redacted] and [redacted] card back and get my Full Refund. I can't believe that when I send emails for over a month no response. Very Interesting in the operations your company runs and I regret all the sales and support I did for this company and spreading the word of mouth through [redacted]. Absolutely a mistake and making sure that all my referrals unlike and stop supporting this site.
Regards,
[redacted]
Hello, I filed a complaint about a week ago for cardcash.com, located in Brick, New Jersey. It was regarding gift cards that I sent in and never received back. I have an update, but still not a complete resolution. To locate me in your database, here is my...
information:
Here is the update:
1.) I finally received a package from Cardcash with gift cards in them.
2.) The gift cards were from order #[redacted], but I am still missing the one gift card ([redacted]) for order #[redacted]
3.) I checked the gift card balances from #[redacted] ([redacted], [redacted], and [redacted]). I still had a full balance on [redacted] and [redacted], but the [redacted] cards were zeroed out.
4. Cardcash failed to send me back my [redacted] gift card after canceling our contracted agreement (order #[redacted])
5. Cardcash failed to send me my [redacted] cards with a full balance. The balances have been zeroed.
I can provide evidence that 9 cards were purchased for [redacted], with a total of $1690.00 on them, in addition to a [redacted] card, with a value of $500 on it. In addition, I also took a photo of the gift cards at the post office just before sending them, showing the card numbers were still hidden (not scratched off) from the back of the card. When I received the [redacted] cards back, the pin number on the back was scratched off, and no value was on my [redacted] cards.
Conclusion:
Card Cash owes me a $500 [redacted] gift card (order #[redacted])
Card Cash owes me $1690 in [redacted] gift cards (order #[redacted])
I would like for Card Cash to either fulfill their original agreement and pay me for all of these, or I would like the full compensation of the gift cards that I am either missing or that Card Cash zeroed out.
Hi,We spoke to the customer who requested that we cancel her order and send the cards back which we will be doing.
The gift card was mailed and should have arrived by now. If it hasn't please let me know.
I am rejecting this response because:I have checked through my emails again, including the spam folder. I never heard anything from this company.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may...
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi,Once the cards arrive at our facility we often have additional questions for our customers just to confirm their identity and that the cards were acquired legitimately.That's what happened in this case and we are moving the sale forward.[redacted]
Complaint: [redacted]
I am rejecting this response because:
The card was not even valid for one week since the date of purchase. You claim that you will sometimes reimburse the buyer even after the 45 days. That is all I am asking for. One of the reps offered me a $5 voucher for my next purchase which to me looked like a big insult. Please refund the amount that I paid, I would be open to a credit for the same amount.
Regards,
[redacted]
I am rejecting this response because:I ended up having to...
contact Paypal and file a complaint about your company before I could actually get any help. Finally someone contacted me 3 days before the paypal 60 day resolution window was complete and I asked that a manager or someone contact me about the poor service and lack of support. Never heard anything back, same as when I contacted your company about charging me for goods you never delivered.Your company has some serious issues and needs to rectify in regards to customer service. From the complete overall lack of response it seems your not really interested in doing that.
We sent it back to the address entered into our system and we are more than happy to send it back to the customer's new address. Please give me the address and I will have it sent back.
Hi,At this point we are buying the gift card from the customer at the original price, as per the agreement and as per the request of the customer. If we wouldn't be buying it we would just send back the card numbers.I fail to see why we should pay full price for the gift card when we are now simply honoring the customer's initial request.
Hi,We did send it but either way there is no further resolution. As per our rights reserved under our terms and conditions we can decline an order which we did in this case.The gift cards are good to use on the customer's end.
Hi,I'm not sure who told the customer anything about lying and I have not seen documentation to prove this. The fact of the matter is that we sent the cards and they were received in a timely fashion. Our terms and conditions state that all sales are final.[redacted]
Hi,I have contacted the proper department and they will be taking care of this within 24 hours. I apologize for the delay.[redacted]
Hi,We've received the necessary information and we paid the customer earlier this week.[redacted]
This payment was made a number of days ago. We apologize for the delay.
Hi,I apologize for the delay. This has been paid as of 1/28.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have asked for the gift card to be returned to me. The business sent me a form to fill out which was not posted on their website. The form asks for a copy of my driver's license and other personal information. I have decided not to provide this information. I also suggested to the business that they post the form on their website, so customers know what is required.
Hi,I do apologize for the issue. We have now been in contact with the customer and we are moving this forward.
Hi,I apologize for this issue. The refund has just been made.[redacted]
Complaint: [redacted]
I am rejecting this response because: First off, they take way too long to respond. I have NEVER received the [redacted] Gift Card in my inbox nor my Spam Mail. I check every single email before being deleted. Rather than taking forever and never responding, why not respond with "We'll resend it to you and please confirm once received". Is it that hard to take 15 seconds to resend an email if you state it has been sent? As for the [redacted] gift card, I had bad experiences at the 2 locations I visited and was rejected and I do not want to deal with that matter. Also, one of the most recent [redacted]'s printed card is missing a digit in the PIN number and can not be used. So many problems and I have to spend so much time checking in it's frustrating. End result: Keep it Very Simple for me:I want my refund for the [redacted] Card, I want a Pre-Paid Return Label so I can send the [redacted] and [redacted] card back and get my Full Refund. I can't believe that when I send emails for over a month no response. Very Interesting in the operations your company runs and I regret all the sales and support I did for this company and spreading the word of mouth through [redacted]. Absolutely a mistake and making sure that all my referrals unlike and stop supporting this site.
Regards,
[redacted]