Hi,After speaking with our claims department I have ascertained that the reason they haven't bee so forthcoming with the customer is because he did a chargeback on the purchase, not only on the disputed part of the purchase but on the entire card purchase. We would be willing to refund the amount that had an issue right away but we are subjecting ourselves to having to do a possible refund on the portion of the card actually used already by the customer.If the customer will drop the dispute he will have the refund made to him immediately.[redacted]
I am rejecting this response because: I needed this card asap. It was not delivered on time. I have called, and emailed and I haven't received anything. This company...
said its ok for their customer to wait on home for 4.5 hours. That's a normal practice. It was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain time. To wait 20 days to deliver it is not acceptable. I was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for me. Unacceptable
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you so much for your help!
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:The issue was verbally resolved over the phone and I got a mail saying the amount would be credited in 3-5 business days...
on Jan 21st. Today is the 6th business day and I have not yet received any credit back on my card yet. I am still waiting for it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The card was purchased from this company because it was the highest discount from a third-party company and at the time, the percentage discount matched the actual discount. However, the receipt that came with the card reflected a different percentage discount and amount.
Regards,
[redacted]
Hi,I apologize for the issue but would like to clarify something: we never zero out cards. We deal in the secondary market so our cards have been purchased from others before being resold. As such, there is a risk that the original owner either acquired the card fraudulently or will use the card...
once sold. The risks are slim but they do happen from time to time which is why we have our money back guarantee in place.Please contact our claims department, [email protected] so they can refund you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This business' phone system needs to be upgraded and I personally feel their response time from the customer service department needs much improvement. I should not have to contact the Revdex.com to help me resolve what was to be a simple transaction. Thank you Revdex.com for your help.
I am rejecting this response because:The response is not telling the truth. [redacted] & [redacted] were still at "held" status yesterday. I have the email confirmation for evidence. I called them again but asked from the copy of my...
driver's license, which I refused to provide. They said they would cancel and refund me, but I haven't seen anything refund back to my account so far.
Hi,I apologize for this issue. We have a department that deals with these issues and the customer should contact them directly. Email [redacted] with a picture of the front and back of the card and they will take care of the refund.[redacted]
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:
To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.
Regards,
[redacted]
I apologize for the delay. The [redacted] entertainment card originally came back with information that it had no balance which is why this got held up.I just reverified all the cards and sent it for payment.
I am rejecting this response because:
I agreed to the refund of monies offered by the company. Since agreeing to there settlement offer, they have not communicated or refunded the money....
Same old thing. Can we escalate this case in any manner, this is just plain terrible business in every way. please advise. I only agreed to settle because I believed they would actually do a prompt refund. They have done nothing but apologize.
Hi,This was sent one month ago today, on 12/27. I just resent it.[redacted]
We spoke with the customer and received the necessary information from him.We sent the check a week ago today.
Hi,After speaking with our claims department I have ascertained that the reason they haven't bee so forthcoming with the customer is because he did a chargeback on the purchase, not only on the disputed part of the purchase but on the entire card purchase. We would be willing to refund the amount that had an issue right away but we are subjecting ourselves to having to do a possible refund on the portion of the card actually used already by the customer.If the customer will drop the dispute he will have the refund made to him immediately.[redacted]
I am rejecting this response because: I needed this card asap. It was not delivered on time. I have called, and emailed and I haven't received anything. This company...
said its ok for their customer to wait on home for 4.5 hours. That's a normal practice. It was supposed to be delivered the same day electronically due to sales and because I needed a product by a certain time. To wait 20 days to deliver it is not acceptable. I was told by [redacted] and her boss that they don't have help, some deal with Walmart and too bad for me. Unacceptable
This order was paid on 1/6. We apologize for the delay.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Thank you so much for your help!
I have reviewed the response made by the...
business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:The issue was verbally resolved over the phone and I got a mail saying the amount would be credited in 3-5 business days...
on Jan 21st. Today is the 6th business day and I have not yet received any credit back on my card yet. I am still waiting for it.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
The card was purchased from this company because it was the highest discount from a third-party company and at the time, the percentage discount matched the actual discount. However, the receipt that came with the card reflected a different percentage discount and amount.
Regards,
[redacted]
Hi,I apologize for the issue but would like to clarify something: we never zero out cards. We deal in the secondary market so our cards have been purchased from others before being resold. As such, there is a risk that the original owner either acquired the card fraudulently or will use the card...
once sold. The risks are slim but they do happen from time to time which is why we have our money back guarantee in place.Please contact our claims department, [email protected] so they can refund you.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed...
the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
This business' phone system needs to be upgraded and I personally feel their response time from the customer service department needs much improvement. I should not have to contact the Revdex.com to help me resolve what was to be a simple transaction. Thank you Revdex.com for your help.
I am rejecting this response because:The response is not telling the truth. [redacted] & [redacted] were still at "held" status yesterday. I have the email confirmation for evidence. I called them again but asked from the copy of my...
driver's license, which I refused to provide. They said they would cancel and refund me, but I haven't seen anything refund back to my account so far.
Hi,We have a department that deals with such issues, [email protected]. Were they contacted?[redacted]
Hi,I apologize for this issue. We have a department that deals with these issues and the customer should contact them directly. Email [redacted] with a picture of the front and back of the card and they will take care of the refund.[redacted]
[A default letter is...
provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint: [redacted]
I am rejecting this response because:
To clarify things: I was contacted by your representative on wednesday. So nothing was actually done either Monday or Tuesday. It was on that same day that I found that your would like my bank account information and copy of my driver's license! I find this to be a gratuitous requirement that goes beyond any sort of privacy protections. These requirements were not made apparent to me when I first submitted to sell these cards through your service -- at which point your automated system had no problem taking my card and pin numbers. I find that to be appalling. I'm further disgusted by the you and your fellow customer service representative are representing this company and its services.
Regards,
[redacted]
Hi,I do apologize for the issue. We will be refunding the customer for the $5 discrepancy.
I apologize for the delay. The [redacted] entertainment card originally came back with information that it had no balance which is why this got held up.I just reverified all the cards and sent it for payment.
I am rejecting this response because:
I agreed to the refund of monies offered by the company. Since agreeing to there settlement offer, they have not communicated or refunded the money....
Same old thing. Can we escalate this case in any manner, this is just plain terrible business in every way. please advise. I only agreed to settle because I believed they would actually do a prompt refund. They have done nothing but apologize.