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CardCash.com Reviews (289)

I am rejecting this response because: The "simple form" that they are requesting that I fill out asks...

for my bank acct #, routing #, drivers license # and last four digits of my SS#.  All of this information is not necessary to complete my order as I am requesting a gift card exchange not a cash sale.  If they require this information I would rather have my cards returned to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I thank you for your quick response to a resolution, but am a little frustrated that you were able to do so basically overnight when I have been trying for several weeks!  The company does not have much, if any, of a customer service department.  After all my attempts to contact them, I never received any response.  Thanks again for your quick action.  It is appreciated.

Hi,The response is simple: The msrp was listed incorrectly on the site. As it states on your invoice you received 9.5% off the gift card and that's the percentage you received. You paid $29.04 for a $32.09 card, exactly 9.5% off.[redacted]

Hi,I do apologize for the delay. That department has been a bit backed up but I will make sure they take care of your claim today.[redacted]

The system sent the card on 2/2, right after the purchase was made. I also just resent it to the customer.

Hi,We apologize for the delay. The incorrect account number was entered into the system. We received the correct one and have made the payment to the customer.

The customer was in contact with our claims department who is handling this.

Complaint: [redacted]
I am...

rejecting this response because:Until I filed a Revdex.com dispute and contacted local police officials in [redacted] Township the company was unwilling to cooperate. A business shouldn't have to be threatened with criminal prosecution before it does the right thing.
Regards,
[redacted]

Hi,As per our conversation with the customer we weer unable to accept these cards and they were sent back.

Hi,If the customer looks at the email we sent on 1/27 it was a forwarded email from the one that was sent on 12/27. At this point I believe we have paid the customer and there is nothing more to do from our end.[redacted]

Hi,As per our agreement we are sending a website credit for the amount of the purchase. Here is the credit once again: [redacted]Enter the code at checkout. [redacted]

This has been paid as of 1/22.

Complaint: [redacted]
I am rejecting this response because : the abcgiftcards  is hiding behind a  contract that blatantly protects fraudulent gift card...

sellers. They are punishing the buyer who trusted them by ripping her off and rewarding the fraudulent seller who have abused them. Moreover, aiding and abetting criminals is a crime whether written in a contract or not.
Regards,
[redacted]

After having more, repeated contact with this business I resolved the issue with them.  Thank you for sending your complaint to them.  My record number for my original complaint is:  [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before...

sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, HOWEVER, I FAIL TO UNDERSTAND WHY I WAS CHARGED IN THE FIRST PLACE AND WHY IT IS IMPOSSIBLE TO GET THROUGH TO THIS COMPANY. EVEN MORE IMPORTANTLY, I WOULD LIKE TO KNOW WHY THEY DO NOT REPLY TO E-MAILS SENT TO THEM, NEITHER THROUGH THEIR WEB SIT, NOR, THROUFGH REGULAR E-MAIL.ALSO, WILL THE COMPANY OFFER ME THE SAME DISCOUNT ON THE CARDS AS I HAVE TRIED PURCHASING WHEN THIS PROBLEM AROSE?THANK YOU FOR INTERCEDING ON MY BEHALF. I REALLY BELIEVE THAT I NEEDED YOUR INVOLVEMENT TO SORT THIS OUT AND SOLVE THIS MATTER. HOPEFULLY THE REFUND WILL BE ISSUED.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Ultimately I am happy with the outcome since Cardcash paid me the amount originally promised.  However, there was a significant delay in payment since they received my gift cards on December 31, 2014 and did not pay me until January 15, 2015.  I had to spend alot of time chasing them down for payment.  I think that Cardcash has alot of room for improvement in the customer service department since I should have been able to resolve this issue without resorting to a Revdex.com complaint.  Again, I'm happy with the final outcome, but the process to get there needs alot of improvement by Cardcash.

Good Morning [redacted],
 
I received the offer to arbitrate the above complaint number. I believe this has been resolved as the customer was paid on 9/19. Would you be able to confirm a satisfactory resolution from the customer as well? 
 
All the Best,
 
[redacted]

We have a 45-day guarantee on all of our cards but this claim is from more than 4 months ago. I would ask for more specifics before moving forward as to what the message received when trying to use the card is. Checking on the history of the card there's no reason the card shouldn't work. We...

ask the customer to make sure they are entering the information correctly, using the gift card number that includes digits and letters.

I apologize for the issue and I had it taken care of. The refunds have been issued and a $10 website credit has been sent to the customer as well.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Only if they do what they say and this is yet to be seen!

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