We apologize for the inconvenience this has causedThe gift cards in question from (Order# [redacted] ) were acquired from different sellers in various locations, and they were redeemed in-store on February 28, while in the customer's possession in VirginiaNone of the gift cards in question were acquired from a company or customer located in VirginiaDue to the nature of our company we are unable to issue the customer a refundShould the customer provide any evidence that these gift cards were fraudulent we would open a full investigation to inspect these allegationsIn order to provide a better support experience for our customers, we've moved our support center online and don't currently have a customer service phone numberPlease feel free to email us at [redacted] with any questions that you have about our service and a member of our team will be happy to assist you
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Victoria's Secret gift cardYou should have received an email from us in 1/6/containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
According to the terms of Cardpool’s Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cards Since you are already in possession of the card numbers and they still have value, we hope you can understand why we have to stick to this policy Unfortunately we do not have control of the merchant's gift card limit restrictionsIt is up to the merchant’s sole discretion to refuse or accept multiple gift cards used in a given transactionThe gift card balances are at a zero balance and assume the customer was successful in using the gift cardsIf you have any other questions or concerns, please feel welcome to contact us again at [redacted]
We apologize for the inconvenience this has causedWe have gone ahead and resent your Amazon payment on 10/29/which you have received by nowIf you have any questions feel free to contact us at [redacted]
The customer placed the transaction on 12/31/and the package arrived at our processing facility on 01/17/and was processed same dayAccording to the customer's transaction they reported the Outback Steakhouse gift cards at $eachAfter verifying the balance with the merchant they reported that the actual value of the gift cards are $eachWe contacted the customer and they agreed to the adjusted payment (see attachment)On 02/13/the customer cashed in the check paymentIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: this conflicts with an email they have sent to me which indicated it was an error on their part Also, I am not using a credit card to purchase the gift cards I am trying to use gift cards given to me by CardpoolMy credit card is NOT suppose to be charged.Sincerely, [redacted] ***
We apologize for the inconvenience this has causeWe have gone ahead and stopped payment on the check and reissued a new check with the corrected name on 01/19/They should expect to receive their check in the mail within 3-business daysPlease be on the look out for the email containing that code If you have any questions feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Target gift cardsYou should have received an email from us on 07/11/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the inconvenience this has causedWe contacted the customer back on 01/25/in regards to this issueWe requested the customer provides us with more information on the transaction as we were unable to located the transaction in our system by the customers email they were emailing fromIf the customer can provide us with a transaction number or the gift card number we can further investigate this issueIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cardYou should have received an email from us on 01/21/containing details about a refund for your orderIf you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Fandango gift cardYou should have received an email from us earlier containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ We apologize for the inconvenience this has causedWe have gone ahead and issued payment for their JCPenney gift card transactionThey should expect to receive their check in the mail within 3-business days and as a token of our apology, we'd like to offer the customer a Cardpool gift card, which they can apply to their next orderPlease be on the look out for the email containing that codeWe have launched a full investigation to determine what happened to their gift cardIf you have any questions feel free to contact us at [email protected] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied now that the contacted me and stated they located my cardI just don't understand why this had to be escalated in order to locate and send payment to me Thanks Revdex.com for assisting me with this issueA++++
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mailAccording to our records the check was reissued on 01/26/and the check was paid on 02/06/If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: The response of this business is complete **I initially made the order in JanuaryNo company I have ever dealt with has THREE checks "lost" in the mailI repeatedly requested them to send the check with a TRACKING NUMBER which the USPS and UPS will both doThe company never picks up their phone so they can't be spoken to, they send blow off emails and I hope the attorney general's office issues a significant penalty to the companyCardpool is a complete SCAM company Sincerely, [redacted] ***
We have contacted the customer on 01/25/concerning their refundSince the customer meets the 180-Day Purchase Guarantee, we requested they mail the cards back in and we can issue a refund
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Due to the [redacted] 's new user status, they must complete the one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection The questions being asked are basic questions verifying the [redacted] is the cardholder and it is a legitimate purchaseWe are verifying the information the [redacted] has provided and we have on fileWe do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other types of internet crime The [redacted] refused to complete our verification for that reason their order was cancelledIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thank you so much for bringing this to our attentionWe truly apologize about the problems and inconvenience you experienced with this Lowe's gift cardYou should have received an email from us on 03/01/containing details about a refund for your orderIf you have any further questions or concerns, please email us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ According to the complaint, the [redacted] sent out their gift card on Oct to be exchanged for an Amazon gift cardWe received their card in the mail on Oct and processed and issued payment on the same dayAs stated on our website "We'll email you a new Amazon.com Gift Card within business day of receiving your gift cards." If you have any question feel free to reach out to us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) l have not received a gift card as of nov 16, Final Business Response / [redacted] (4000, 9, 2015/12/02) */ We apologize for the inconvenience this has causedAccording to our records, an Amazon.com gift card was emailed to you on Oct 12, If you did not receive it, it may have ended up in your spam folder - can you check to see if it's there? If you still find that you don't have the email, we'd be happy to resend it to youFeel free to contact us at [redacted] @cardpool.com Final Consumer Response / [redacted] (4200, 11, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no spam in my folder for the month of octi sincerely appreciate what the Revdex.com has done but you could just close the case I am not going to get my card from these peoplethanks
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We apologize for any inconvenience this has causedIt appears USPS misrouted the customers return and it finally made to our processing center on May Once we received the customers return we immediately issued the [redacted] a refund which should be reflected in their account by nowIf any issues arise we have provided the bank reference number #XXXXXXXXXXWe fully updated the [redacted] throughout the process and followed through with her refund as requestedWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our processing centerTo make up for delay we provided you with a complementary Cardpool gift card below: XXXXXXXXXXXXXXXXWhich you can use on your next purchase If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
We apologize for the inconvenience this has causedThe gift cards in question from (Order# [redacted] ) were acquired from different sellers in various locations, and they were redeemed in-store on February 28, while in the customer's possession in VirginiaNone of the gift cards in question were acquired from a company or customer located in VirginiaDue to the nature of our company we are unable to issue the customer a refundShould the customer provide any evidence that these gift cards were fraudulent we would open a full investigation to inspect these allegationsIn order to provide a better support experience for our customers, we've moved our support center online and don't currently have a customer service phone numberPlease feel free to email us at [redacted] with any questions that you have about our service and a member of our team will be happy to assist you
Initial Business Response / [redacted] (1000, 5, 2016/01/20) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Victoria's Secret gift cardYou should have received an email from us in 1/6/containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
According to the terms of Cardpool’s Purchase Guarantee Program, which are available at http://www.cardpool.com/guarantee, we are unfortunately unable to accept returns or exchanges on our electronic gift cards Since you are already in possession of the card numbers and they still have value, we hope you can understand why we have to stick to this policy Unfortunately we do not have control of the merchant's gift card limit restrictionsIt is up to the merchant’s sole discretion to refuse or accept multiple gift cards used in a given transactionThe gift card balances are at a zero balance and assume the customer was successful in using the gift cardsIf you have any other questions or concerns, please feel welcome to contact us again at [redacted]
We apologize for the inconvenience this has causedWe have gone ahead and resent your Amazon payment on 10/29/which you have received by nowIf you have any questions feel free to contact us at [redacted]
The customer placed the transaction on 12/31/and the package arrived at our processing facility on 01/17/and was processed same dayAccording to the customer's transaction they reported the Outback Steakhouse gift cards at $eachAfter verifying the balance with the merchant they reported that the actual value of the gift cards are $eachWe contacted the customer and they agreed to the adjusted payment (see attachment)On 02/13/the customer cashed in the check paymentIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: this conflicts with an email they have sent to me which indicated it was an error on their part Also, I am not using a credit card to purchase the gift cards I am trying to use gift cards given to me by CardpoolMy credit card is NOT suppose to be charged.Sincerely, [redacted] ***
We apologize for the inconvenience this has causeWe have gone ahead and stopped payment on the check and reissued a new check with the corrected name on 01/19/They should expect to receive their check in the mail within 3-business daysPlease be on the look out for the email containing that code If you have any questions feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Target gift cardsYou should have received an email from us on 07/11/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
We apologize for the inconvenience this has causedWe contacted the customer back on 01/25/in regards to this issueWe requested the customer provides us with more information on the transaction as we were unable to located the transaction in our system by the customers email they were emailing fromIf the customer can provide us with a transaction number or the gift card number we can further investigate this issueIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cardYou should have received an email from us on 01/21/containing details about a refund for your orderIf you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2015/10/13) */ Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Fandango gift cardYou should have received an email from us earlier containing details about a refund for your order We'd also like to make it up to you by offering you a Cardpool gift card that can be applied to your next gift card purchasePlease be on the lookout for an email containing the gift code! If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
Initial Business Response / [redacted] (1000, 5, 2016/02/10) */ We apologize for the inconvenience this has causedWe have gone ahead and issued payment for their JCPenney gift card transactionThey should expect to receive their check in the mail within 3-business days and as a token of our apology, we'd like to offer the customer a Cardpool gift card, which they can apply to their next orderPlease be on the look out for the email containing that codeWe have launched a full investigation to determine what happened to their gift cardIf you have any questions feel free to contact us at [email protected] Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied now that the contacted me and stated they located my cardI just don't understand why this had to be escalated in order to locate and send payment to me Thanks Revdex.com for assisting me with this issueA++++
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mailAccording to our records the check was reissued on 01/26/and the check was paid on 02/06/If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: The response of this business is complete **I initially made the order in JanuaryNo company I have ever dealt with has THREE checks "lost" in the mailI repeatedly requested them to send the check with a TRACKING NUMBER which the USPS and UPS will both doThe company never picks up their phone so they can't be spoken to, they send blow off emails and I hope the attorney general's office issues a significant penalty to the companyCardpool is a complete SCAM company Sincerely, [redacted] ***
Hello, I'm writing to let you know that my complaint, [redacted] , has been resolved to my satisfaction and can be closed.Thank you, [redacted]
We have contacted the customer on 01/25/concerning their refundSince the customer meets the 180-Day Purchase Guarantee, we requested they mail the cards back in and we can issue a refund
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ Due to the [redacted] 's new user status, they must complete the one time verification processThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protection The questions being asked are basic questions verifying the [redacted] is the cardholder and it is a legitimate purchaseWe are verifying the information the [redacted] has provided and we have on fileWe do not store credit card information for your security, and we have a dedicated fraud department to preventing identity fraud and other types of internet crime The [redacted] refused to complete our verification for that reason their order was cancelledIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Thank you so much for bringing this to our attentionWe truly apologize about the problems and inconvenience you experienced with this Lowe's gift cardYou should have received an email from us on 03/01/containing details about a refund for your orderIf you have any further questions or concerns, please email us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/11/11) */ According to the complaint, the [redacted] sent out their gift card on Oct to be exchanged for an Amazon gift cardWe received their card in the mail on Oct and processed and issued payment on the same dayAs stated on our website "We'll email you a new Amazon.com Gift Card within business day of receiving your gift cards." If you have any question feel free to reach out to us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) l have not received a gift card as of nov 16, Final Business Response / [redacted] (4000, 9, 2015/12/02) */ We apologize for the inconvenience this has causedAccording to our records, an Amazon.com gift card was emailed to you on Oct 12, If you did not receive it, it may have ended up in your spam folder - can you check to see if it's there? If you still find that you don't have the email, we'd be happy to resend it to youFeel free to contact us at [redacted] @cardpool.com Final Consumer Response / [redacted] (4200, 11, 2015/12/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no spam in my folder for the month of octi sincerely appreciate what the Revdex.com has done but you could just close the case I am not going to get my card from these peoplethanks
Initial Business Response / [redacted] (1000, 5, 2015/05/19) */ We apologize for any inconvenience this has causedIt appears USPS misrouted the customers return and it finally made to our processing center on May Once we received the customers return we immediately issued the [redacted] a refund which should be reflected in their account by nowIf any issues arise we have provided the bank reference number #XXXXXXXXXXWe fully updated the [redacted] throughout the process and followed through with her refund as requestedWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our processing centerTo make up for delay we provided you with a complementary Cardpool gift card below: XXXXXXXXXXXXXXXXWhich you can use on your next purchase If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com