Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever it should not take that many emails and a Revdex.com complaint to resolve itI? hope others are aware of this business practiceI? will not use them again.Sincerely, [redacted] ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 10/2/If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Pier Imports gift cardYou should have received an email from us on 03/24/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
TheyTook off victoria secret cards and cancelled my order havent got one call or email back I want monry back on cards or check can call me [redacted] Complaint: I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ It appears as the original check must have gotten lost in the mailOn 8/21/we issued the [redacted] a new check which has been cashed in on 9/4/We're truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center If you have any questions or concerns, please don't hesitate to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 7/14/7:14:PM Read by [redacted] on 7/14/7:15:PM Complaint: [redacted] I am rejecting this response because: Since the gift card was not received on time as the seller published on there website, I don't need it anymore I have never notified about the cancellation and refund policy of the gift card in the purchasing process The T&C on the seller's website doesn't state the refund and cancellation policy But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form Sincerely, [redacted] Sincerely, [redacted] ***
Revdex.com: I find that the business has resolved my issue but they only acted after the complaint was forwarded from Revdex.comSeems like this company doesn't want to resolve anything with customers in any good faith and only acts when a public entity like Revdex.com steps inIn the resolve comments also, they are blaming USPS without any explanation why they were not willing to release the payment despite of several complaints to their customer service Sincerely, [redacted]
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ According to our records an order was placed for $1,but was unsuccessfulUpon further investigation, we issued a full refund to the customers American Express credit card ending in in the amount of $1,A few business days has passed [redacted] the funds should be in the accountThe exact timeframe depends on the bank or credit card company's processesFor the customers convenience, we have provided the reference number, #XXXXXXXXXX, so they may refer to the bank or credit card company for further assistanceIf you have any further questions or concerns, please email us at [redacted] @cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Due to the new user status, the customer must complete a one time verification processThis is an additional step taken to ensure all of our customer's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionBecause the customer had to completed the verification process, it delayed their order and their gift card was delivered within business day Gift cards are delivered via emailWhile it will typically only take ten minutes for you to receive your eGift card, it can take up to business day if further verification is neededIf you have any additional questions or concerns, please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ As we have previously stated, our risk department determined that this [redacted] 's gift cards were not acceptableThe ownership of the gift cards have already been returned to the [redacted] , per our policy, and in compliance with the [redacted] 's desired resolution.The process occurred promptly and in accordance with our company's risk policyAs a leading gift card exchange, Cardpool takes all gift card-related fraud matters very seriously Cardpool is committed to diversity in the workforce with the rich characteristics of cultures and racial and ethnic backgrounds in the communities where we live and workBy respecting the unique talents, experiences and perspectives of our workforce, we gain the flexibility and ingenuity that help us excel If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The gift card is in good standing and usable on the designated storeIn fact, I did check their balance and usability at the retailer and everything is in good standingJust stating that my Best Buy gift cards are not acceptable is not enough of a good reason/explanation to reject me as a [redacted] It is the euivalent of turning down a [redacted] from a store by just saying we do not feel comfortable about having you as a [redacted] without any further explanation In addition, your hiring practices do not have anything to do with your business and [redacted] service practicesTo this point, Revdex.com should realize that thus business is discriminating customers under a very large and ambiguous umbrella of "this transacion is risky" Final Business Response / [redacted] (4000, 11, 2015/10/14) */ The [redacted] 's transaction was flagged by our system and after further investigation from our fraud team, the transaction and the cards that it entailed was deemed risky and therefore unacceptableDue to the nature of our business we are unable to disclose our risk assessment detailsThe [redacted] 's account is still in good standing and allowed to buy and sell gift card with us If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com Final Consumer Response / [redacted] (4200, 13, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) How can a transaction with me be construed as a security risk when I got perfect credit, own several properties and don't have a criminal recordMoreover, I wonder if carpool even reviews the answer / JUSTIFICATION TO DENY MY TRANSACTIONThey say I am in good standing and can buy AND SELL gift cards on their siteyet that is clearly a lie, because I am unable to sell cards, and further, refuse to give a CLEAR AND TRANSPARENT ANSWER as to why, by shielding themselves under an umbrella policy of not able to disclose their risk assessment detailsIt's been several months since I filed the case at bb, and their response is still the same one I got, word by eord, that I got when my transaction was rejectedThey clearly do not care about their customers, image or the Revdex.comPlease do not [redacted] this company or their business practices
Unfortunately, the customer's order no longer fall within our 100-day Purchase GuaranteeAccording to the Terms of Use available at [redacted] , all Claims must be presented within days in order for our team to properly investigateHowever, if they can prove that the gift card was already redeemed fraudulently and associated with an unauthorized purchase by providing the transaction history of the card (including dates and locations) then we will be happy to issue the customer a refund.If you have any further questions or concerns please feel free to email us at [redacted]
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your Amazon payment has been resent to your email on 02/08/You should have also received a payment notification email from usIf you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cardsYou should have received an email from us on 02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
According to our records an Amazon payment was sent on 08/16/Marketplace transactions typically receive payment business days after the the card was sold which was on 08/02/If you have any additional questions or concerns, please feel free to contact us at support [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The [redacted] placed a transaction on Saturday, Nov According to our website "We pay sellers within business day of receiving their gift card." We issued the check payment the following business day on Monday, Nov We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! In Dec 3, the [redacted] requested to cancel the transaction and we immediately obliged and canceled the check on the way to them In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone numberPlease feel free to email us at [redacted] @cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you Complaint Response Date bumped because: Holiday
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cardsYou should have received an email from us on 01/and 02/containing details about a refund for your orderIf you have any questions or concerns please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ The [redacted] placed their order on 8/at 1:02PM and requested to cancel their order over the phone on 8/at 10:04AMNew [redacted] may be required to go through a time phone verification which can cause a delay in shipmentThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that process We truly apologize about the inconvenience, if you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
We apologize for the inconvenience this has causedWe have been in touch with the customer by email regarding their gift cards and provided the customer with all the proper gift card informationWe contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever it should not take that many emails and a Revdex.com complaint to resolve itI? hope others are aware of this business practiceI? will not use them again.Sincerely, [redacted] ***
We’re truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! This check must have gotten lost in the mail, we have stopped the check and issued you a replacement on 10/2/If you have any questions feel free to contact us at [redacted]
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Pier Imports gift cardYou should have received an email from us on 03/24/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted] @cardpool.com
TheyTook off victoria secret cards and cancelled my order havent got one call or email back I want monry back on cards or check can call me [redacted] Complaint: I am rejecting this response because: Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/09/15) */ It appears as the original check must have gotten lost in the mailOn 8/21/we issued the [redacted] a new check which has been cashed in on 9/4/We're truly sorry for the inconvenienceWe rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center If you have any questions or concerns, please don't hesitate to contact us at [redacted] @cardpool.com
Complaint: [redacted] I am rejecting this response because: From the CONSUMER: Sent 7/14/7:14:PM Read by [redacted] on 7/14/7:15:PM Complaint: [redacted] I am rejecting this response because: Since the gift card was not received on time as the seller published on there website, I don't need it anymore I have never notified about the cancellation and refund policy of the gift card in the purchasing process The T&C on the seller's website doesn't state the refund and cancellation policy But after the purchase and the late delivery, the seller enforcing the no cancellation and refund policy, which was not published in any form Sincerely, [redacted] Sincerely, [redacted] ***
Revdex.com: I find that the business has resolved my issue but they only acted after the complaint was forwarded from Revdex.comSeems like this company doesn't want to resolve anything with customers in any good faith and only acts when a public entity like Revdex.com steps inIn the resolve comments also, they are blaming USPS without any explanation why they were not willing to release the payment despite of several complaints to their customer service Sincerely, [redacted]
Our risk assessment team has determined that we aren't able to accept the order at this timeThe customer’s credit card has not been charged for the order.We have a dedicated fraud department to preventing identity fraud and other types of internet crimeThere are many different reasons as to why an order may be cancelled and you can read more about our terms and guidelines for purchase at [redacted] Unfortunately due to the nature of our business, we do not currently disclose the parameters of our risk assessmentWe apologize for any inconvenience this may cause and hope you can appreciate the security measures we take in order to protect our customers.If you have any questions feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/05) */ According to our records an order was placed for $1,but was unsuccessfulUpon further investigation, we issued a full refund to the customers American Express credit card ending in in the amount of $1,A few business days has passed [redacted] the funds should be in the accountThe exact timeframe depends on the bank or credit card company's processesFor the customers convenience, we have provided the reference number, #XXXXXXXXXX, so they may refer to the bank or credit card company for further assistanceIf you have any further questions or concerns, please email us at [redacted] @cardpool.com
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted] ***
Due to the new user status, the customer must complete a one time verification processThis is an additional step taken to ensure all of our customer's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionBecause the customer had to completed the verification process, it delayed their order and their gift card was delivered within business day Gift cards are delivered via emailWhile it will typically only take ten minutes for you to receive your eGift card, it can take up to business day if further verification is neededIf you have any additional questions or concerns, please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/25) */ As we have previously stated, our risk department determined that this [redacted] 's gift cards were not acceptableThe ownership of the gift cards have already been returned to the [redacted] , per our policy, and in compliance with the [redacted] 's desired resolution.The process occurred promptly and in accordance with our company's risk policyAs a leading gift card exchange, Cardpool takes all gift card-related fraud matters very seriously Cardpool is committed to diversity in the workforce with the rich characteristics of cultures and racial and ethnic backgrounds in the communities where we live and workBy respecting the unique talents, experiences and perspectives of our workforce, we gain the flexibility and ingenuity that help us excel If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) The gift card is in good standing and usable on the designated storeIn fact, I did check their balance and usability at the retailer and everything is in good standingJust stating that my Best Buy gift cards are not acceptable is not enough of a good reason/explanation to reject me as a [redacted] It is the euivalent of turning down a [redacted] from a store by just saying we do not feel comfortable about having you as a [redacted] without any further explanation In addition, your hiring practices do not have anything to do with your business and [redacted] service practicesTo this point, Revdex.com should realize that thus business is discriminating customers under a very large and ambiguous umbrella of "this transacion is risky" Final Business Response / [redacted] (4000, 11, 2015/10/14) */ The [redacted] 's transaction was flagged by our system and after further investigation from our fraud team, the transaction and the cards that it entailed was deemed risky and therefore unacceptableDue to the nature of our business we are unable to disclose our risk assessment detailsThe [redacted] 's account is still in good standing and allowed to buy and sell gift card with us If you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com Final Consumer Response / [redacted] (4200, 13, 2015/10/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) How can a transaction with me be construed as a security risk when I got perfect credit, own several properties and don't have a criminal recordMoreover, I wonder if carpool even reviews the answer / JUSTIFICATION TO DENY MY TRANSACTIONThey say I am in good standing and can buy AND SELL gift cards on their siteyet that is clearly a lie, because I am unable to sell cards, and further, refuse to give a CLEAR AND TRANSPARENT ANSWER as to why, by shielding themselves under an umbrella policy of not able to disclose their risk assessment detailsIt's been several months since I filed the case at bb, and their response is still the same one I got, word by eord, that I got when my transaction was rejectedThey clearly do not care about their customers, image or the Revdex.comPlease do not [redacted] this company or their business practices
Unfortunately, the customer's order no longer fall within our 100-day Purchase GuaranteeAccording to the Terms of Use available at [redacted] , all Claims must be presented within days in order for our team to properly investigateHowever, if they can prove that the gift card was already redeemed fraudulently and associated with an unauthorized purchase by providing the transaction history of the card (including dates and locations) then we will be happy to issue the customer a refund.If you have any further questions or concerns please feel free to email us at [redacted]
We apologize for the continued inconvenience regarding this transactionIt appears like our payment system may have been experiencing a brief technical errorAccording to our records that your Amazon payment has been resent to your email on 02/08/You should have also received a payment notification email from usIf you have any further questions, please do not hesitate to contact Cardpool Support Team at Cardpool.com
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the American Eagle Outfitters gift cardsYou should have received an email from us on 02/containing details about a refund for your order If you have any questions or concerns please feel free to contact us at [redacted]
According to our records an Amazon payment was sent on 08/16/Marketplace transactions typically receive payment business days after the the card was sold which was on 08/02/If you have any additional questions or concerns, please feel free to contact us at support [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ The [redacted] placed a transaction on Saturday, Nov According to our website "We pay sellers within business day of receiving their gift card." We issued the check payment the following business day on Monday, Nov We rely on USPS to handle all our shipping and wish we had more control over the mail once it has left our payment center! In Dec 3, the [redacted] requested to cancel the transaction and we immediately obliged and canceled the check on the way to them In order to provide a better [redacted] experience for our customers, we've recently moved our [redacted] center to the web and don't currently have a [redacted] service phone numberPlease feel free to email us at [redacted] @cardpool.com with any questions that you have about our service and a member of our team will be happy to assist you Complaint Response Date bumped because: Holiday
Thanks so much for bringing this issue to our attentionWe truly apologize about the problems and inconvenience you experienced with the Kohl’s gift cardsYou should have received an email from us on 01/and 02/containing details about a refund for your orderIf you have any questions or concerns please feel free to contact us at [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/24) */ The [redacted] placed their order on 8/at 1:02PM and requested to cancel their order over the phone on 8/at 10:04AMNew [redacted] may be required to go through a time phone verification which can cause a delay in shipmentThis is an additional step taken to ensure all of our [redacted] 's information is safe and secureMany of our customers welcome the protection and peace of mind they receive from our verification process, which we undertake for the buyer's protectionWe take our customers' security very seriously and our phone calls are an important part of that process We truly apologize about the inconvenience, if you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com
We apologize for the inconvenience this has causedWe have been in touch with the customer by email regarding their gift cards and provided the customer with all the proper gift card informationWe contacted the customer, updated the customer, and provided all the necessary informationIf you have any additional questions or concerns, please feel free to contact us at [redacted] @cardpool.com