Carpet America

If I filed a complaint through the Revdex.com then that means I'm giving permission for them to access my files

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, [redacted] Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S CF-S907Phone [redacted] Fax [redacted] email: [redacted]

the school knew well about the background and still allowed me to go to achoolI believe that the only resolution is to have these loans discharged due to the deceptive ways in which they still allowed me to accrue thousands of dollars in debt to line their own pockets withFedloan has agreed to work with me if I had a letter on their letterhead along with documentation about how my background would bar me from acquiring a job within the field of study

RE: Complaint # [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

Provided by the consumer:Dear, [redacted] .We are in receipt of your inquiry and are responding on behalf of the University We would like to address the concerns you outlined regarding the Bachelor of Science in Information Technology (BSIT) degree program in which you graduated with the University of Phoenix.As outlined in your grievance you express concerns regarding the quality of education offered at the University of Phoenix We regret that you feel you did not earn a high quality degree While we are empathetic of your concerns, we have found that the University is providing you with the educational services as it agreed The University follows consistent processes that ensure that the curriculum and its resultant outcomes will return a valuable, substantive and quality education to our studentsOur supervised faculty members all possess advanced degrees and meet high expectations of both professionalism and expertise in their qualified areas, thus bringing value to our studentsA substantial amount of effort is required to accommodate the rigors of a degree program, and a degree from the University of Phoenix, or any Apollo Group school, is recognized by employers and other institutions of higher learning as a valid degree The University of Phoenix continues to hold regional accreditation by the Higher Learning Commission of the North Central Association of Colleges and Schools, and has held this accreditation since Attendance in class is voluntary and constitutes the acceptance of the services provided and applicable fees Upon enrollment, you were provided with the academic and financial policies in the student catalog and with information regarding the costs of tuitionYou signed documents for your admissions to the University, which included your acknowledgement of the hardware and software requirements for attendance, and your agreement with the policies provided and the financial obligations associated with enrollment in the University of PhoenixYou may request additional copies of enrollment documents through the Office of Admissions and Records at [redacted] If you have any additional questions, please contact an Academic Counselor for additional assistance On behalf of the University, we wish you much success in your academic goals in the futureSincerely,Office of Dispute ManagementUniversity of Phoenix | Office of Dispute Management

RE: [redacted] The University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainant Best regards, [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] [redacted] ***Mail S [redacted] Phone [redacted] Fax [redacted] email: [redacted] [redacted] @ [redacted]

RE: Revdex.com Complaint # [redacted] Dear MsRodesno, Thank you for your follmessageAs we are in receipt of the student’s completed FERPA release form, a copy of the response is attached Best regards,

Re: Student IRN [redacted] Revdex.com Inquiry Dear Ms [redacted] : We received notice of your inquiry on June 30, 2015, regarding your account with the University of PhoenixI would like to respond to your inquiryIn your inquiry you stated you have been attempting since February to get your transcripts sent to Law School Admissions CouncilUniversity records reflect you first requested copies of your transcripts be sent to Calhoun Community College on March 3, Then on March 6, 2015, you requested copies of your transcripts to be sent to Law School Admissions CouncilUniversity records reflect your requests were processedHowever, we have requested that an additional Official Transcript be sent to Law School Admissions Council, as per your request in your inquiryWe regret you feel you were not provided with adequate service when requesting our transcriptsAlthough students may have differing experiences with our staff, we pride ourselves in providing the best customer service possible After completing a thorough review of your account, your request for a full refund is respectfully deniedHowever, the University will process a refund of the $payment you made in March to the [redacted] card the payment was made fromFinally, in order for our campus to remain in compliance with FERPA (Family Educational Rights and Privacy Act) regulations, the details of our review will not be forwarded to the Revdex.com without your written consent If you would like us to disclose the results of our review to the Revdex.com, please complete the attached FERPA Release Form and fax it to ###-###-#### If you still have access to your student website, you can submit this form electronically as outlined in the following steps: Login to eCampus: https://ecampus.phoenix.edu/portal/portal/public/login.aspxClick on the Program tabUnder Services, click on Request FERPA Release and follow the instructions Once received, a copy of this letter will be forwarded to the Revdex.com Please keep in mind that you may forward a copy of this letter to the Revdex.com to expedite their receipt as they are requesting this to further review this matterIf you have any further questions, please do not hesitate to contact us.Sincerely, [redacted] ***Executive Account AnalystUniversity of Phoenix

Thank you for providing us with the opportunity to review this matter.We have reached out to Mr [redacted] to assist with a claim of ID Theft.Thank you, Tondra R [redacted] , MBA/HRM Senior ManagerUniversity of Phoenix Office of Dispute Management [redacted] , Phoenix, AZ 85040Mail S CF-S907Phone ###-###-#### Fax ###-###-####email: [redacted] @phoenix.edu

RE: Complaint # [redacted] Dear MsRodesno: Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Coordinator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I w [redacted] wait until for the business to perform this action and, if it does, w [redacted] consider this complaint resolved Regards, Jocelyn H***

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R [redacted] MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted]

RE: Complaint # [redacted] [redacted] Dear Ms [redacted] :Thank you for your follmessageThe University of Phoenix has responded directly to [redacted] on January 26, Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management [redacted] Phone: [redacted] Fax: [redacted] Joel.R***@ [redacted]

I do not accept response from the business, there was a credit of $1,on the account prior to returnsEven if the amount of returns exceeds $1,in credit the school can charge more than calculated days from last date of attendanceIn may case would not exceed $per school policy, school cannot charge for an entire class when attendance was made during the courseAdditional documentation will be provided

RE: Complaint Number [redacted] Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards, Tondra R [redacted] , MBA/HRM Senior Manager University of Phoenix Office of Dispute Management [redacted] [redacted] Mail S CF-SPhone ###-###-#### Fax ###-###-#### email: [redacted]

RE: Complaint # [redacted] Ms [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Ms [redacted] and responded directly to the complainant Due to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards, Joel R [redacted] Dispute Management Administrator University of Phoenix Office of Dispute Management South Riverpoint Parkway, Phoenix AZ Mail S CF-S Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu

Please see below the response that was emailed and mailed to the student on 2/16/ From: Lisa A [redacted] (Exec Acct Analyst StAS) Sent: Tuesday, February 16, 11:AMTo: ' [redacted] Cc: Tedd G [redacted] Subject: Executive Relations Department Review RE: [redacted] IRN: [redacted] Dear Ms [redacted] , Please find attached the formal review of your concerns A copy of the formal draft is being mailed to the address on file with enclosures Thank you, [redacted] ***

RE: Revdex.com Complaint # [redacted] Dear Ms [redacted] ,Thank you for your follmessageThe University of Phoenix has reviewed this complaint and responded directly to the complainant via USPS mailDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorization If you need additional details that will enable you to close this issue, please contact the complainant Best regards,

RE: Complaint # [redacted] Shantell C [redacted] Dear MsR [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by Shantell C [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: Fax: [email protected]

RE: Complaint # [redacted] [redacted] Dear Ms [redacted] : Thank you for your follmessageThe University of Phoenix has reviewed this complaint submitted by [redacted] and responded directly to the complainantDue to privacy laws the University of Phoenix cannot release the results of our findings or communications with the complainant without the required written authorizationIf you need additional details that will enable you to close this issue, please contact the complainantBest regards,Joel R***Dispute Management Administrator University of PhoenixOffice of Dispute Management South Riverpoint Parkway, Phoenix AZ 85040Mail S CF-S907Phone: ###-###-#### Fax: ###-###-#### [redacted] @phoenix.edu