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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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The primary objective of this company is to provide service for car repairs and I have never ever received such service from this company, even after numerous attempts to file a claim. I paid CarShield for well over a year, they were paid and deducted money from my bank account on time every month throughout the duration until I decided to cancel the service. My problem is that the specified coverage that I was assured I would have and that I certainly paid for, was not rendered. Every single time I attempted to get a claim approved, even for specified outlined covered parts, they always came up with a story as to why they could not cover the service in question, nor did they attempt to source parts to the dealership to make the repairs cheaper, as they also claimed they would do. I basically just threw money away to them and paid for every service for my vehicle out of my own pocket, making my car warranty service from CarShield absolutely pointless. I even had to go as far as to file a stop payment with my bank for this company after I cancelled the service because they still took money out of my account even after I stopped my contract and cancelled the service, infuriating me further with the company.
Complaint: ***
I am rejecting this response because:
I appreciate that they are trying to resolve this issue with me. They are offering a refund for six payments and I don't think that's fair. I think they should provide more than that and I would be willing to take a 50% refund, but I would prefer a full refund. I am willing to compromise with them and I am a longstanding customer with them.
Sincerely
Thank you for bringing this to our attention.
We have reviewed the notes on your account. Although there many parts covered in our vehicle service contracts, unfortunately the parts needed for repair to your vehicle were not eligible for coverage. We see that you requested your account be cancelled on January 3rd, 2020. Your request was processed at that time.
As a gesture of goodwill, CarShield will refund 6 payments in a good faith attempt to resolve this matter. You will receive one payment back to the initial form of payment and the remainder will be sent via check within 7-10 business days.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Thank you for reaching out again.
CarShield is willing to refund another 3 payments to solve this matter. Please respond to this complaint if you accept this offer for resolution and we will process the additional refund immediately.
Thank you for your time and attention to this matter.
Customer Relations
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I have a maintenance issue with my 2013 Ford F150. I have had Carshield I believe since last May. My issue was with my 2 front axles failing, which is covered. I filed a claim online because I could not get in touch with anyone on the phone. I finally got in touch with them and they said they had the claim. Myself and the dealer tried to reach them from July 20-28 with nothing, no call backs, no answers or anything. I had to have my car fixed so I told them to fix it and pay out of pocket and I would continue to contact them. I finally got in contact with them and they said their phone system was down during that time. I faxed the bill to *** as requested. Since then I have gotten the run around.
Contract #
Thank you for bringing this to our attention.
We have reviewed the notes on your account and see your claim was authorized for reimbursement on August 11th, 2020.
We trust this adequately addresses the issues in your complaint. Please feel free to contact us should you need anything further.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
I would request that they please indicate what was authorized. Are they paying the whole claim or a portion?
I also would request that they cancel my policy once this claim is approved.
Sincerely
Thank you reaching out again.
Your account was approved for reimbursement in the amount of $1,505.55 on August 12th , 2020. You should receive the refund check by the end of this this week. Please contact us if you do not receive your check by Friday, August 21st.
We have also received your request to cancel and will process your request.
RespectfullyCustomer Relations
Car Shield has deceptive advertising. They say the deductible is supposed to be $100 for covered charges. I paid more than $210 for a covered charge. They also keep customers on hold for up to 45 minutes or morewhen you call for help.
This company has the worst customer service that I have or my dealership have experienced in a long time. The dealership has been trying to call and remains on hold(. I have been on hold for 3 hours.They have also left a call back number that never materializes. They will (over a week now) not pick up for claims... and if you call on another number, they quickly transfer to another "hold" for hours. They dont want to respond to customers like they are *** you to not pay the claim..... it is always an endless hold.It appears that this is a multi-million dollar scam.
This is the first time that I am using Car Shield, after waiting a long time to speak to an agent they finally answered and said he was transferring me to a claims adjuster which I thought it would go straight through!! Wrong, it put me on hold again. and it said if I wanted to leave a message to press the star button so I tried that but it wouldn't let me leave a message. My auto repair guy said they said it could take up to 3 days, I was thinking about adding my 2017 jeep to my policy but after this I'll be looking for another company.
I want to start by saying the costumer services people were nice, but when it came to the claims department, it was one of the worse experiences I had. Back in May after seeing advertisements for CarShield and having to pay over $1k on a repair to my car a few months prior. I decided to give it a try. I normally fix my cars myself but because of my current job in the US Air Force and everything going on I’m not able to do so myself. Now after two months of paying the premium coverages on two of my car, the check engine light came on. So I call to make sure I take care of it the right way. I have an Audi A5 and the closes dealership is 4 hours away. When it comes to Audi most work is going to be expensive but I have the coverage and after calling I was clear to take it there. Now It been over 3 frustrating weeks of me having back and forward with the *** adjuster and costumer services. They decided not to cover because they needed my bill of sale, The bill of sale was the previous title that got turned in to the DMV who according to Texas DMV, and I called to confirm after the old title gets processed and the new title gets sent, the old title/bill of sale get shredded. To educate them I explain that when you buy a car outside of a loan the title can be used as your bill of sale. But because I don’t have one they denied coverage. And that is the worst excuse they could come up with to denied coverage. It didn’t matter the fact that the car was fully functional when I got the coverage and that I had proof of the last repair done a few months before getting it. And now on top of that they don’t want to refund me for the months payed.
This company is not responsive to there customers.NEVER USE OR USETHIS COMPANY
CarShield is useless in my estimation and opinion. My car has been sitting for nearly 30 days now at a place that has had no success in reaching these people. My husband has been calling them as well. Often times he ends up finding they have hung up on him. I'm sending a letter to our state's Attorney General with a huge complaint. And I do mean HUGE. Also, when my husband tried to inquire about renting a car---that was a lost cause as well. Needless to say their advertising on television is a lot of false claims. I would never buy into a program like this ever again. They take your money but you get nothing in return for this investment of auto safety, etc
I have my car at the jeep dealer my car has been there for 2 weeks and the mechanic has yet to get a hold of anybody I have tried to get ahold of somebody all they do is give me a runaround I'm still waiting I talk to a manager still haven't heard anything back from anyone else and I'm really disgusted in this place they have no problem taking your money. And tell you what you want to hear. carshield is a joke my name is Rosa and my car is a 2011 Jeep Grand Cherokee I do give them a zero but unfortunately there is no for zero.
Purchased a power train gold contract with Carshield for my 2013 Dodge Avenger. Took my car into the local dealership to get the issue fixed but the claim was denied by Carshield. I was told by Carshield they would cover engine and transmission but my issue with the car was engine related and they outright refused the claim, causing me to pay out of pocket. I feel this was a misrepresentation of services and attempt to defraud the public
CarShield is here to address your concerns.
We have reviewed the notes made by your contract administrator and see that the cause of failure on your vehicle was an intake manifold. Unfortunately, that is a not a part listed for coverage under your contract terms as it's not an internally lubricated part.
CarShield will refund your payment as a gesture of goodwill. You will receive one payment back to the VISA ending *** and the remainder will be sent via check within 7-10 business days.
We are sorry to lose you as a CarShield customer and wish you well.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
A car shield representative misled me into believing that an extended warranty with carshield would cover repairs most future breakdowns of my car for issues with the transmission or engine. I paid for this overpriced service from November 2019 until June 2020 and in June when my car needed 3k worth the work, this company did not pay a dime. I never authorized an automatic payment, and chose to let my policy lapse per the non-renewal provision in my contract. Then August arrives and it turns out as of today they stole $109 from me. I cannot afford to have someone taking an unauthorized 109 dollars from my checking account right now. This hurts me and my family and is illegal! I want my money back. All of it!!!!!!!!
We appreciate you bringing this to our attention.
CarShield is willing to refund your last payment in a good faith effort to resolve this matter. You will receive your payment back to the MASTERCARD *** withint 3-5 business days. This will also cancel your account.
We are sorry to lose you as CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I PURCHASED AN EXTENDED WARRANTY FOR MY 2012 BMW 528XI ON JANUARY 17, 2018. MY VEHICLE EXPERIENCED A MECHANICAL FAILURE ON JULY 17, 2020. I HAD THE CAR INSPECTED BY A AUTHORIZED BMW MECHANIC AND HE DIAGNOSED THE ISSUE AS A OIL PUMP CONTROL VALVE. THE WARRANTY COMPANY IS ASKING ME FOR RECEIPTS THE SHOW THAT THE SCHEDULED MAINTENANCE WAS DONE AND I PROVIDED THEM WITH WHAT I HAVE. *** SAID THAT IT DOES NOT MEET THEIR REQUIRED FORMAT. I EXPLAINED TO HIM THAT I MANAGE AN AUTOBODY REPAIR FACILITY AND THAT I DONT PAY FOR THIS TYPE OF SERVICE ON MY VEHICLE. I ALSO SENT HIM A COUPLE OF INVOICES THAT SHOW THAT I DID PURCHASE OIL AND FILTER FOR MY CAR. HE SAID THAT IT WAS NOT SUFICIENT FOR HIM TO CONTINUE THE CLAIM. I HAVE MADE SEVERAL CALLS AND TRIEDTO EMAIL A SUPERVISOR AND NO LUCK REACHING SOMEONE WHO COULD ASSIST ME
Thank you for bringing this to our attention. We appreciate
the opportunity to address your concerns and help you in the resolution of this
matter. We have contacted your service contract administrator, United Car Care, on your
behalf to obtain information on the repair claim you have referenced.
United Car Care is the administrator of your service contract and has full
authority over repair claim decisions and payments. They are the
obligated party under the contract terms. United Car Care stated that metal was found in the oil filter and engine.
UCC requested maintenance records, per the contract terms. The last notes
in their system state that 2 more maintenance records were received on August
4, 2020. Please contact United Car Care directly if you have any further questions or
dispute regarding this claim. They will be able to specifically address
any claim related dispute or inquiry. You may also see the dispute
resolution of your service contract which states that any dispute between
yourself and your service contract administrator regarding a repair claim will
be settled by the Denver Revdex.com's arbitration rules. United Car Care can be reached ***. Your claims administrator will be able to
assist you. Respectfully, Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
if you read the diagnosis from ***, they state that oil pump control valve failed, also their is nothing mentioned that I am not allowed to change my own oil and that I need to keep receipts. I asked if they would send someone to inspect the vehicle and I was told by *** (Unfortunately without any further records I was already informed wed be unable to proceed with claim.)
I don't feel that they should be able to deny claim on these findings. I feel that after I paid good money and I was told that this would help me protect my investment in my car if I had mechanical issue, now they are putting all the burden of proof on me and no responsibility on them
Sincerely
We appreciate you reaching back out. As the marketer of your service contract, we would be able to offer you a prorated refund if you decide you would no longer like to keep your vehicle service contract active.
However, please contact United Car Care directly if you have any further questions or dispute regarding this claim. They will be able to specifically address any claim related dispute or inquiry. United Car Care is the administrator of your service contract and has full authority over repair claim procedures, approvals and payments.You may also see the dispute resolution section of your service contract which states that any dispute between yourself and your service contract administrator regarding a repair claim will be settled by the Denver Revdex.com's arbitration rules. This would be settled by the Denver Revdex.com between yourself and United Car Care.
United Car Care can be reached ***. Your claims administrator, United Car Care, will be able to assist you with this dispute going forward.
Respectfully,Customer Relations
I have the platnum coverage on my 2015 chevy cruze. 7/27/20 I took it to the Sumner chevy dealership to get serviced. The diagnosis stated a purge valve for the gas tank needed to be replaced. as stated in my contract with them the fuel delivery system and tank components are covered. The dealership was on hold with carshield's claims department for 2 hours then got an automated message saying they were closed. I ended up paying the diagnosis and going to the auto part store to get the part I needed. It was over $350 to replace the part at the dealership so I did it myself. I have called multiple time to ask about reimbursement and over 3 weeks later now I have been hung up on many times, waited 3 days for a supervisor to contact me, and been transfered multiple time on the phone because the reps don't know how to help. I have even been told by one rep that the part was a covered part and still nothing
Thank you for bringing this to our attention.
We have reviewed the notes in your file and see you spoke with a customer service representative today and they gave you instructions on how to upload your paid invoices for review. You may also email the invoices to [email protected] and we will happily forward them to the appropriate party for review to see if your eligible for reimbursement.
We appreciate you being a loyal CarShield customer and look forward to working towards a resolution for this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
I was on hold with customer service today (8/13/20) for over 2 hours. I emailed the requested documents for a third time today. I was told by a representative by the name of *** from carshield that this is in fact a covered part because its part of the fuel system. what do I need to do next to finish this dragged on process.
Sincerely
Thank you for bringing this to our attention.
We see in the notes on your account, you spoke with someone yesterday and the records requested have not been received. If you would like to email your SIGNED, repair invoice to [email protected] and we will forward t to the proper party for review on any possible reimbursement.
We appreciate your business and look forward to working towards a resolution on this matter.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
I have already sent it 3 times to ***. that's what I have been told by your reps to send it to. I will send it AGAIN to this new email.
Sincerely
This complaint is still in the process of being taken care of. *** last response was that he would send the signed copy of his invoice to [email protected] so we can get it over to the claims department for review for reimbursement. Please reopen the complaint as pending so we can respond once we receive *** invoice.Thank you
I purchased a vehicle warranty through car shield in February 2020. Three months later I had to take my car in for repairs. My mechanic and I have been trying to reach car shield to determine what will be covered under the warranty. Two months of run around with carshield and still no response. My vehicle is still hold up at the mechanic's place of business.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claims department and see your claim was started August 10th, 2020 by your repair facility. At that time the claims department requested the repair facility call back a diagnosis as to the cause of failure on your vehicle. Please your repair facility call *** when the diagnosis is complete so your claim can move forward.
Thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
My car has been at *** since July 20th. Since then *** and myself have been calling everyday to get my claim started, but no one answers or they will say they will call back and dont call back. Now today August 10, 2020 and im being told I have to pay out of pocket for the repair on my car because *** did the repairs without a claim , but again a claim wad put in but no one reviewed it.
CarShield is here to address your concerns.
We have reviewed the notes on your account and see the claims department needs to review your paid invoice before any possible reimbursement can be determined. If you would like to email the SIGNED invoice to ***, we would be happy to forward it to the proper person for review.
We look forward to working on a resolution with you and appreciate your business.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Sincerely
Thanks for reaching out again.
We have forwarded your invoice to the claims department for review. Someone should be reaching out to you shortly in regards to your claim.
Customer Relations
Complaint: ***
I am rejecting this response because:
Sincerely
CarShield promised repair on air conditioner compressor. When the claim was called in (the equipment is listed as covered in contract), the Ford representative was told it wasn’t covered because the seals weren’t covered unless the equipment itself (compressor) was in need of replacement. It is. But Car Shield refused to honor its contract:
Thank you for bringing this to our attention. We are here to respond to your concerns and help you in the resolution of this matter.
We have contacted your service contract claims administrator, ***, on your behalf to obtain information on the AC repair claim you have referenced. *** stated that an inspections of your vehicle by the repair facility showed that the compressor was not failed, but was leaking from the front seal. Unfortunately, leaking seals are not covered under your Powertrain Gold Service contract terms and is not eligible for payment.
If you have any further questions regarding this repair claim, please contact *** directly ***. As the repair claims administrator and obligated party under your service contract terms, they have full authority over repair claim procedures and payments and will be able to specifically respond to any questions or concerns you may have. *** can also be reached ***. They will be happy to speak with you.
Thank you for giving us the opportunity to assist you in the resolution of this matter.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com. CarShield recently filed a lawsuit against
the Revdex.com – St. Louis. The lawsuit asserts
that the Revdex.com – St. Louis is biased against CarShield and that the Revdex.com – St.
Louis has used improper means through the use of misrepresentations relating to
CarShield. A copy of the lawsuit is
available at http://www.Revdex.comBias.com
Do not waste your money!! Not even worth the one star given! It has been 10 days that my car has been in the shop, waiting for a simple air conditioner line. They say it could be another week before they can look into the claim. Again, for a simple air conditioner line!!! Meanwhile I've missed work and feel betrayed. I just want my car back and you better believe they won't get another cent from me unless this is fixed ASAP!
Dont just dont !! The worst company to deal with. They take ur money and find reasons why your car cant be fixed. It takes them 2 to 3 hours to answer ur call. There is not an option for u to leave ur name and number for a return call. On hold once of many times to be hung up on after being on hold for 1 hour and 22 mins. They will not return any money, dealing with them is your loss and learning experience. That tv commercial is a straight up lie.
I got the extended warranty just in case I may need it do to me traveling a lot. After a few months I started having trouble with my 07 Nissan Altima . My warranty said it covered transmission breakdown which was found out to be the issue with the car. It's been 3 months since I've been without a car. The Nissan company did what they was suppose to do . They sent a flow chart and sent it to Car Shield several times. All they have been doing is giving me the run around at first the Nissan company called me and said they approved me shortly after Car Shield called and said the same thing. Then someone else called me asking about making a payment. So I said no not now then I received a letter stating my co-payment was denied. I called to see why it was denied they claimed my claim cover electric damage but my contact clearly said it covers my transmission without making specific parts. I've lost my job over this company thinking they was legit. Yet to this day all they want is a payment and they can't keep their word .. I want a refund on all I've spent with them and my repairs on my car done
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. Their notes indicate your vehicle experienced an electrical failure that caused sub damage to the transmission. As this contract does have have coverage for electrical components, the transmission is not eligible for coverage.
If you are unhappy with your CarShield contract, we will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. Please let us know how you would like to proceed.
Thank you for being a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I open up an account with this company, Car shield, as I saw it ad on T. V.. I contacted the company paid the first month on the phone. I was told after thirty days I could put my car in the shop. I put my car in the shop and it has been in the shop for over a month. I talk to car shield daily concerning my car. I had to rent a car for this whole time the car in setting in the shop. Everyday I get a different person telling me different thing. I have fax them what the car shop has giving me to send them reguarding the cost to fix the car. I have had to pay out of pocket for the car rental. I just want them to fix my car and reimburse, me the money I spent on car rentals. I would like for the car to be repaired and get the money I spent for the car rental.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain information on the repair claim you have referenced. Their notes indicate they spoke with you repair facility on August 7th, 2020 and have requested additional service records. *** at the repair facility said he would reach out to you to get the records and forward them for review.
As noted in your contract terms, the cost of the rental is only approved once your claim has been approved. You can submit the invoice for your rental to the claims department after your claim status is determined.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com