CarShield

Under no circumstances should ANYONE start a contract with CARSHIELD! They are scammers. I just wasted $320.00 on this company who will not refund even the August payment which was just paid. I now have $500.00 worth of work that needs to be done on my car that I can't afford thanks to throwing my money down the drain. They are fraudulent in their dealings. They are NOT honest about what they will cover on your vehicle. Good luck trying to get things fixed and covered!! Dumb ME!

I have been paying carshield everymoth for assistance when my car has is issues of not running. The car has been sitting at the dealership for over a month and So far the dealership has been working with this insurance company to get my car fixed the adjuster has been out to view the car and today I was told that I have to provide information services that were done on my car that no relations to the issue that is occurring with car. I have done called multiple of times they make me be hold long hours or hang up phone or even return my phone calls. This unprofessional that customers including me have been carshield and my car has been sitting at the dealership this long. They also are supposed to provide a rental and that are refusing to provide under the insurance obligation. I have tried to be patient but now its seems they are running a scam and something needs to be done

I wanted to find out the cost of their plans. I refused to buy, and asked them five times so far to take me off their call list and stop calling, but they've called me so much it's turned into harassment.

This is about the problem I have with Carshield's customer service and the company that they are associated with ***. I tried to get a response from them with a problem I had with a claim. I've tried for 7 weeks to get an answer from them after leaving many texts and making many telephone calls. This is absolutely terrible Customer Service, with no excuse. I was not angry with them and I was very polite with my messages. I expect to be treated in the same way .

Car shield basically scam me out of 69.99 cents. The company called Car Shield does not answer the phone nor do they try to reach out to their customers and I been calling them for 3 days with no respond. I just want my money back and cancel my contract. I feel this company is a scam and I want my money back

My Mechanic submitted the claim last week. He has not heard from anyone. I called several times, left messages, tried to do a three way call with the adjuster without success. No one return my calls after 3 to 4 messages left.A representative told me that an adjuster had called the mechanic . The mechanic said he did not receive any calls and/or voicemail. At this point I have called several times , spending 2 to 3 hours waiting on a queue without success. SO DISAPPOINTING. I received a survey asking me to rate the quality of service , and if I could refer someone to carshield....HOW CAN I EVEN DO THAT.

To whom it may concern, I contacted Car shield on 7/15/2020, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes.

*** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16/2020 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16/2020 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the left the claim #, *** called from ***. I called ***, call disconnected several times.

*** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply.

I called Car shield 8/4/2020 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins.

Spoke with the Rep was advised parts were shipped to *** 7/17/2020, ask from were he stated ***, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the order number.

The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20/20 left a message at 11:32 MT and 7/25/2020 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again.

I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received.

I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16/2020 4:34Mt, 7/20/20 11:32 MT, and 7/25/2020 2:34 MT.

To whom it may concern, I contacted Car shield on 7/15/2020, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes.

*** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16/2020 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16/2020 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times.

*** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply.

I called Car shield 8/4/2020 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins.

Spoke with the Rep was advised parts were shipped to *** 7/17/2020, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***.

The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20/20 left a message at 11:32 MT and 7/25/2020 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again.

I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received.

I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16/2020 4:34Mt, 7/20/20 11:32 MT, and 7/25/2020 2:34 MT.

*** stated she would note my account on my concerns, and have someone reach out to the dealership. To whom it may concern, I contacted Car shield on 7/15/2020, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted *** Chevy, 4700 East Broad Street, Columbus, Ohio 43213 (614) 861-6230. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes.

*** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16/2020 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16/2020 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times.

*** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply.

I called Car shield 8/4/2020 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins.

Spoke with the Rep was advised parts were shipped to *** 7/17/2020, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***.

The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20/20 left a message at 11:32 MT and 7/25/2020 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again.

I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received.

I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16/2020 4:34Mt, 7/20/20 11:32 MT, and 7/25/2020 2:34 MT.

To whom it may concern, I contacted Car shield on 7/15/2020, advised them of the issue, I was advised I would need to contact Auth Chevy dealership in my area, ask a rep if she had any locations, she told I would need to locate the dealer. I contacted ***. Long story short I spoke with service agent *** ask them if they worked with Car Sheild, I was advised yes.

*** contacted me and advised he was trying to reach Car Shield for hours, and they requested a pressure air test on 7/16/2020 (this may not be the correct name) also *** from American Auto Shield contacted me on 7/16/2020 left a message at 6:36 pm est and stated a claim was on your car, and the number is *** and the claim number is 1027788, *** called from ***. I called ***, call disconnected several times.

*** called me from *** stating he has been waiting on the line for Car shield for hours, and he has sent faxes and emails no reply.

I called Car shield 8/4/2020 6:32 pm est, office was closed was advised to call back at 8:00 est, I called 8:01, 8:03, 8:04 (twice), 8:12, the recording stated office was closed. I called at 8:18 am and my call was answered after a 1hr and 38 mins.

Spoke with the Rep was advised parts were shipped to *** 7/17/2020, ask from were he stated Auto National, *** and ***, I ask by whom he said ***, I ask for the order # he gave me the number ***.

The rep stated American Auto Shield (which is Car Shield) stated AAS called *** 7/20/20 left a message at 11:32 MT and 7/25/2020 at 7 am and 9 am MT (My time zone is EST), I ask if I could speak with someone in claims he stated I would not able to speak with anyone he would send a request to contact *** at *** again.

I contacted *** at *** and informed of the information I was given. *** called back at 12:54 pm he checked with Parts Dept no parts received.

I called Car Shield again at 6:10 pm spoke with *** explained the issue she informed my call I made early was not documented, advised her the information I was given she stated the names which I was given was of the vendors who had the part and no parts where sent because no one has been able to get in contact with the dealership, she stated messages were left at on 7/16/2020 4:34Mt, 7/20/20 11:32 MT, and 7/25/2020 2:34 MT.

*** stated she would note my account on my concerns, and have someone reach out to the dealership.

I have sent 7 faxes to claims and records dept and have not received a reply.

On July 20 during a trip to California I noticed my car was making a funny noise. I had it towed to the local Lincoln dealer and the next day it was diagnosed as having a problem with the power transfer unit. I had purchased CarShield’s insurance a couple months prior and looked over my contract where that part was clearly covered by my contract. For the next three days I attempted to contact CarShield over and over again only to finally get through on Friday. They said their phone lines in Colorado had went down because an electrical problem. All this time I was stranded in California spending money on hotel rooms. The claims adjuster said they would have an inspector Go out to look at my car on the following Monday. The next morning I was contacted by the claims adjuster saying that my car repair would not be covered because there appeared to be no fluid in the power transfer unit. After speaking with the service advisor at the Lincoln dealer he said they had drained the fluid to find the source of the problem. The claims adjuster still refused to do the repair. I had the car towed to a shop across the street from where my hotel where the repair was completed. After providing pictures given to me from the mechanic who completed the repair that plainly shows the power transfer unit had a substantial crack I submitted those pictures to CarShield. I had already paid out-of-pocket for the repair. Almost $2000. Not to mention almost $1000 in hotel room fees. I emailed the pictures along with the information of the repair facility to CarShield. Just today I called in because it had been four days since I’ve heard back from them only to be told that the claim is still being denied because the pictures show what appears to be “old oil” that must have leaked out from before and caused the crack. I’m attempting to go this route before filing a formal complaint with the Arizona Department of insurance.

This company has the worst customer service that I have experience in a long time. The dealership has been trying to call and remains on hold. I have been on hold for 3 hours. I hung up and called and selected a payment, and of course they answer right away. This company is the worst they will not pick up for claims... they dont want to respond to customers like they are scamming you to not pay the claim..... it is a endless hold. I wish I would have reviewed them under the better business before I set them up. I will for sure remind anybody on my social media page to not get this company for service. I rate them a zero but it is making me add a rating

I spent 2 weeks with my vehicle in the shop on a lift with no one phone call from my extended warranty. After numerous attempts to get an answer on guy gave me the answers I was not looking for. For starters I had submitted my claim online because of the phone system being down. I waited a few days and called to see what was going on. A week later I called and so did my repair shop, and they left multiple voice mails to call back with an updated. I finally called again to find out that I owed a payment 1 1/2 weeks later and then the claim will be processed. The following Monday I call say the called claims to update the information and have my repair shop to call them to get ahold of someone to get the claim started. Now 2 weeks on Wednesday happens and I'm being told that there is no claim filed let alone my vehicle is up on the lift torn apart with no car and a toddler to tend to. Now after talking to someone that was nice he had told me someone will be able to help me get a rental. Thursday comes along we have a claim started but trying to get a rental not going to happen. The supervisor was very rude and adamant about how thw contract worked. I understand that too but seriously 2 weeks with not an answer and a toddler with no car is not right. After my car is fixed I will be making sure I will be canceling my contract because after this experience it was very rude and unacceptable. Never recommending them again

I have had Carshield since Nov 2019..
I had my radiator on my 2013 jeep Grand need replacing and the cooling system to the jeep ...I put in a claim for it and it was denied...
I had to pay 1600 dollars out of pocket
Also just recently My check engine light came on and the jeep kept stalling out..
So I took it to the jeep dealorship in my town to found out what is wrong.
They ran a diagnosis on it and its the ESIM and cansiter..
Also my headlight and taillights all quit working ..
The jeep stayed at the shop for 2 weeks awaiting for Carshield to get in contact with them over the claim.
Everyday I was calling in to find anyone to talk to..
No one had anwsers...
And then finally
Two weeks into this I get an email from Carshield saying my claim is denied due to nothing covered...
Again I had to pay out of pocket 1200 dollars....Carshield doesn't cover you when you need them most..

I called Carshield and they still didnt want to explain.
So I canceled my contract with them.
Worse company to do business with

I have an active policy with CarShield. On 07/24/20 the transmission on my 2015 Suburban failed and the vehicle was towed to the nearest Chevrolet Dealer. I gave the dealership a copy of my contract so they could contact CarShield. They did not have a loaner car available. My CarShield contract supposedly covers car rental up to $40 a day. Chevy called Enterprise to bring me a rental car.
Chevrolet attempted to cal CarShield but was on hold for hours. CarShield requested copies of my service records which they sent. They requested that I call to give a statement as to what happened. I called and was put on hold so I left a message. 3hrs later they returned my call and I gave them my statement. On 07/27/20 I called Chevrolet to find out the status of my vehicle. They advised that CarShield was stating that my Suburban had not received the required Transmission services listed in the Chevrolet owner’s manual and my claim was under review. Chevrolet advised them verbally and in writing via email that the Transmission services listed only applies to “Severe Driving” like a can, police vehicle etc... and that service did not apply to my vehicle which is used with normal driving only. Chevrolet has never recommended when doing normal maintenance such as oil changes, brakes, etc... to me that a transmission service was due, needed or required.
My Chevrolet dealership has made numerous calls and to this date (08/04/20) spent over 7.5hrs on hold on the phone.
AutoShield continues to run numerous 2 minute commercials on television. On 08/03/20 I called the sales number advertised on TV and the phone was answered on the 2nd ring. I was reluctantly connected with Customer Service. The customer service person checked my file and told me that my claim was still under review by the claims Office.
Eleven days after submitting my claim with my car in the shop, my claim was still under review!
Today (08/04/20) I returned the rental car because my bill was now over $485. The Chevrolet Dealership still has not had their calls or emails returned.
On 08/03/20 at 8:00am I called CarShield and left a msg in their system that said my call was placed in the cue and would be returned when my turn came up. It is 08/04/20 at 10:44pm and my call still has not been returned.

I purchased an extended warranty from this company and called to ask about my coverage, I was told by the representative that I would be covered on claims on a certain date, I made a claim on that date and was told sorry, you were missed informed, then after disputing it they asked for my maintenance records, then wanted to know about transmission fluid changes. This company kept digging and digging for reasons to deny my claim. I have paid them for a policy they never intended on honoring and I also had to pay for 100% of my vehicle repairs.

I purchased a auto warranty from CarShield on 07/02/2020. One week later I found another warranty that better suited my needs so I notified Carshield in writing on 07/08/2020 that I had decided to terminate our contract and to refund my money as stated in the CarShield contract that you are entitled to a full refund within the first 30 days of the contract if for any reason you decide to terminate the contract. After 16 days with no refund returned to my purchasing card, I then called CarShield Customer Service on 07/24/2020 and was told that I would have my refund of $99.99 within 2 to 3 days. After another week later and still no refund I called CarShield customer service 3 times on 07/31/2020 and was disconnected all 3 times when being transferred to another customer service after telling the first answering customer service rep that I was calling to see why I had not received my refund when promised. I then called again a 4th time and was told again that I would receive my $99.99 refund within 2 to 3 days.As of today 08/05/2020 I have still not received a refund as promised by CarShield and stated in the contract provided by CarShield and stated in their advertisements. This has been way to difficult for a simple refund and confirms my decision do go with another warranty company because due to my difficulties with a refund I am questioning if I would have the same issue should I request they pay for a covered service for a repair.

Warranty company did not follow through with contract. I have a problem with vehicle that the contract covers. Warranty company refuses to pay for and is in breach of contract. BMW (repair shop) sent paperwork and pictures in explaining that the differential was cracked due to problem that the warranty covers. CarShield will not answer nor return call to dealer ship and has denied claim. Although contract states that issues with *** and differential is covered. Company states the part differential is due to lack of maintenance however mechanic states that is not the issue CarShield has reports From 2 years back of car history maintenance.

I have a contract with Carshield to pay for work done to my car. *** repaired my air conditioner. Brian the sales agent in service tried numerous times to contact them through email and phone to no avail. I tried on numerous occasions without success. I would call and be put on hold for well over an hour at a time. When I finally did get an answer they would always transfer me to AutoSheild and I would go back to being on hold.

This happened about 7 times. The last time I explained that wanted the problem resolved without being transferred and was hung up on.

I paid 899 that I really could not afford and put my account in overdraft. I want my money that Carshield was supposed to pay refunded.

I called and talked to customer service and told them that I was canceling my coverage because I no longer have vehicle. They took my payment out on August 1 for $ 129.99. And I called August 5 and they said they couldn't refund me the $129.99 once it was taken out of my bank account. I have never even used there services.I just think I deserve a refund for this month.

On 7/16/2020 I bought the diamond coverage along with some additional options. I verified several times throughout our lengthy conversation that my Audi would be covered for 6 years/100,000 miles after my manufacturers warranty had expired. I roughly have about 14 months/12,000 miles left on the warranty. She assured me that would be the case. At the end of the conversation, I asked how they would know when the manufacturers warranty had expired and theirs would kick in. She responded good question, we have your vehicles mileage and year so we will know.
When I was looking over the plan information I noticed that it says 6 years from the date I bought it and up to 101,000 miles. This is not what the agent told me or what I agreed to purchase.

I bought a used Car with around 100K miles. I received a letter from Car Shield offering an extended Warranty. I revised the deal I thought was a good deal and I accepted. For $120.54 a month they will cover my Engine and transmission problems.That was in July 2019. In June 16,2020 I took my car to a local shop, because a rattle noise in the engine. They identify the root cause and I submitted the claim to Car Shield. Car shield notify me that my car cant be covered because it was a Salvage title. I responded back that I bought the car with a rebuilt title. They said Salvage and rebuilt is the same. I respond that I want my money back, because they offer an insurance without verify that my car was rebuilt title. They decide to refund only 3 months, not the full amount of what I paid for 12 months. I think this is unfair, now I paid the shop for the diagnostic and I don't have the money to repair my car. Please I need orientation on this. I'm wondering how many other customers they do the same thing. Imagine if I paid 5 years for this insurance and them I found this situation.

I bought this car in may and ended up buying this contract and within two months my transfer case went out and I filed a claim. After 3 WEEKS, they finally was able to start the claim and get an inspector out. The next day the inspector emailed me saying, “we are denying your claim because the maintenance wasn’t kept up and there was sludge and low fluids. I then told him that I just bought the car and didn’t need any maintenance. *** had told me the car was in perfect condition and all was good. So he then proceeded to say that there was no exceptions. Had I known that I was gonna suffer because someone who previously owned the car didn’t maintain it well enough for their expectations, I wouldn’t have wasted my money or time in CarShield. I just want my money back at this point. They severely disappointed me and now I have to pay 2200 for a new transfer case.