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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I have a contract with car shield for my 2011 Ford Fiesta (#***). My car has been in the shop for over a week because the ford dealership absolutely cannot get in touch with the claims department. I feel like I’m asking the bare minimum of car shield JUST ANSWER THE PHONE. I have been without a car because y’all can’t answer the phone. I have a child that I have to get back and forth to school on the bus in the heat because I’m without a car. The phone hangs up when I try to leave a voice mail , the people at the dealership have been sitting behind a phone trying to get in touch even leaving several voicemails it’s quite ridiculous that I have to come to the Revdex.com to report a claim just to get y’all to answer the phone and people are having far worse problems than me and I’m just asking the bare minimum PICK UP THE PHONE CLAIMS DEPARTMENT!!
Thank you for bringing this to our attention.
We see in the notes on your account, the claim was submitted to the claims department on July 24th, 2020. You should be receive a call from the adjuster within 48 hours of the claim being submitted. If you have not received a call regarding your claim, please contact *** to speak with a claims representative. We do apologize, last week we had intermittent phone and internet issues and our phone lines were down for several days as the issue was being worked on.
We do appreciate your continued patience and thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: That’s actually 2 lies. 1 because the dealership has yet to speak with somebody to put in a claim because he hasn’t even contacted anyone. 2 because if they were to contact me within 48 hours of the claim and the claim was put in on the 24th that means they would have called today at the latest and I still haven’t heard from anyone.
Sincerely
Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
Per the contract the mechanic called car shield to file a claim for a service and for the past six days it has not been approved from 7/21/20 to date and I was told that it would be approved the same day. Secondly I was told I am eligible for a car rental for work commute and I have yet to receive that, because of this I am at risk of losing my job. I’ve contact the mechanic and car shield several times since the 21st and have yet to receive approval for the claim. Lastly per conversation with the mechanic it has been told to me that this is frequent with car shield.
Thank you for bringing this to our attention.
In review of the notes in your file, you claim was approved today, July 28th, 2020 in the amount of $1,394.21. We do apologize in any delay in your claim. Our claims department had intermittent phone and internet issues last week that slowed down the progression of all new and pending claims.
We trust this adequately addresses the complaint. Thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
This is a horrible company. Extremely long Wait time over 4 hours. Horrible approval process, and non reimbursement if car fixed prior to approval
I dropped my Car off at the shop early in the morning, gave them the information for Car Shield, they called me that afternoon to let me know the problem with my car and told me that the following day they would have the part in and would have my care finished the following afternoon. They also told me they had not been able to speak with anyone at car shield due to the long wait time.
The following day I walked to the dealership and when I got there they still had not been able to speak to anyone. I called and waited on hold and was able to speak to a representative and get the claim started. Then the problem started.
The representative put me in a cue to speak to an adjuster, I was on hold for 4 hours and got no answer, I then called from another phone from the office in the waiting room and was told by that representative that I was on hold in the wrong cue. She got me to the right cue and I was on hold for about 30 mins and my claim denied even though I had the Platinum Plan which according to the representative that sold it covered everything with the car.
I then called to cancel my plan and the day got even worse.
When I told the lady that I had been on hold for over 4 hours she said and I quote "You ain't had nothing better to do than hold yo phone up on hold for 4 hours" I told her as a full time nursing student in an accelerated program with 2 jobs I had plenty to do.
She then said "Well your car ain't going to just get fixed over night" So I told her that my car was actually ready and it was fixed over night and would have been fixed sooner if they didn't have to order the part, She then said "well that ain't how it works with Car Shield".
So even if the part was covered if I would have paid out of pocket prior to it being approved I would not have gotten reimbursed.
I was reimbursed however, I still have gotten a call back regarding my complaint and its been over 2 weeks now.
This company should be shut down due to the unprofessionalism and the false advertisements
I have a contract with Car Shield. I have never had service until now. I had my vehicle towed on 07/22/2020. It is out of commission. I am 70 years old and need my transportation, I still work. The mechanics shop attempted to call Car Shield at least 5 times and there is "no way" to get to the claim #. They say they are out of service. I called also and tried to get a hold of them with no success. We need a claim number to get my car fixed by the certified mechanic. It's obvious they are refusing service. Calling for 3 days without help. I'm stranded. I gave the mechanics and their staff these numbers because they told me their claim number was down: I gave them the other numbers to see if we could get through.... ***, *** and ultimately ***. NO ONE EVERY ANSWERED AND NO ONE EVER CALLED BACK. They called at least 5 times. My car is fixed, now sitting at the shop and I can't have it until Car Shield comes through with a claim!!
We appreciate you bringing this to our attention.
The notes from the claim department indicate they spoke with your repair facility yesterday, July 27th, 2020 regarding your claim. Your repair facility indicated the cause of failure on your vehicle was a drive belt and tensioner. Unfortunately, those are parts not listed for coverage according to your service contract terms. We do offer a part sourcing program to help with the cost of parts and to negotiate on labor but the repair facility you chose does not accept parts to be shipped in nor will they negotiate on the labor. If you would like to try a different repair facility, please callour customer service department and they can help you get the car moved. They can be reached at ***
We appreciate your being a loyal CarShield customer and thank you for your business!
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Made a call to the company car shield on July 20,2020 to cancel automatic payments due to no longer driving my vehicle because of right shoulder surgery and cant drive my car and noone else can drive it..then made another call july 22,2020 because they took the money from my credit card $89.00..I asked to speak to supervisor and their statement was that I would get a call back with in 24-48 hours.didnt hear from anyone.another call on july,23 2020 they said they had no record of my request to talk to supervisor. then,I was told that I would get a call back..didnt hear from anyone.and today July 25,2020 recieved a text message stating that I been a customer for 13 months and that's the reason they cant return my 89.00 and I feel that was it a rip off.
CarShield is here to address your concerns.
We have reviewed the notes in your file see that you called in to request a cancellation on your account on July 21, 2020. Your request has been processed.
CarShield will refund your last payment as a gesture of goodwill. You can expect the payment to be credited back to the VISA *** within 3-5 business days.
We are sorry to lose you as a CarShield customer and wish you well. Please feel free to contact us again should you want to renew your coverage.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the
Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis.
The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and
that the Revdex.com-St. Louis has used improper means through the use of
misrepresentation relating to CarShield.
A copy of the lawsuit is available at http://www.Revdex.comBias.com
Signed up with Carshield for their Auto Warranty. On 7-13-2020 I had to take my car in because my air condition was not working. My mechanic called Carshield and told them what was wrong (air condition fans) they told him it was not covered by my warranty. I called Carshield directly to find out why. I spoke with Carmen from customer service and she said that particular part was not covered. I had told her it was my understand that air condition was covered and she said not parts that was associated with the compressor. I told her then why have the warranty if it's not going to work for me. Her reply was it's the GOLD package my reply was it doesn't matter that it's gold or not if they won't honor the contract. I told her I was better off putting that $100 in a saving account and that way I could use that money to pay for repairs instead of giving it to them and reaping me off. I asked her about cancelling the policy and getting a refund for this month since they weren't honoring the service I was paying for. She became very rude and said no and hung up. I picked my car up and the mechanic said it wouldn't be long before my fans stop completely to watch them so it doesn't cause other problems. Two days later I had to take my car back 7/20/2020 to the mechanic and now the compressor has completely stopped working. He called Carshield and had to leave a message and has not received a phone call back to this day. I have called 3 to 4 times a day to find talk to someone to figure out why no one is calling my mechanic back. I have spoken with so many people that half of them are rude and hangs up on you (***), blame the problem on the COVID, their phone system is down and they are working on it, won't let you talk to a supervisor, tells you they are working from home and can't do anything, one of them did recommend to complete the online request and that they will respond quick that way. immediately tell my mechanic that and still has not heard anything and that was on 7/22/2020, finally spoke with Keydra and she took my information and said she would have a supervisor call me back, received a request to complete a servery and saw a 800 number to reach a supervisor, I called the number and I have been on hold already for 35 mins, I am guessing that is a joke. All the times I have asked to speak with a supervisor I have been told there wasn't one available or they couldn't give out a number for them. I don't see how legally they can get away with doing this to their customers. I have re-confirmed with my mechanic they have not heard anything from car shield so they can not say they have called and left a message for them because they do not have voicemail to begin with.
Thank you for bringing this to our attention.
We have reviewed the notes from the claim department. The notes indicate the cooling fan assembly has failed on your vehicle. Unfortunately that is not a part listed for coverage under you service contract terms.
CarShield will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. This will cancel your contract.
You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
As long as they follow through with what they are offering and I receive all moneys back. I agree to their offer.
I would like to keep this open for 30 days to ensure they do what they are suppose to do and I will be more than glad to send another response letting the Revdex.com know I have received all moneys and I am satisfied. Just don't want to jump ahead before it's completed.
Thank you for your time on this matter.
I took my 2009 Ford Explorer, SUV to Crown Ford Fayetteville, NC., 20 Jun and it was diagnosis with a bad/worn timing chain and it was also time for engine to be service. After repeated calls almost daily to claims department by me my and service manager they send an inspector out to dealership 1 Jul. Prior to 1 Jul, we would call and leave messages and it would be 5-6 hours before a call was returned if return and at one point, service manager was informed it would be at least (7 hours) before someone would be able to return his call. In the mean time, I had rented a vehicle for my run about. Inspector arrived and informed service manager to add 2 quarts of oil and noise would go away. There was no sign of oil leakage or waste anywhere on vehicle. Vehicle was serviced as scheduled and timing chair noise went away. I was informed of the changes and I picked up my vehicle Thursday and informed service manager, this was not going to work. I called service manager Friday, Jul 3 and informed him the noise was still there and return vehicle to Ford Repair center 6 Jul 2020. Informed Car Shield of circumstances and service manager was informed 13 Jul to tear down front of engine to verify timing chain was bad. Today is 23 Jul 2020 and nothing from Car Shield Representative for inspector review. Car Shield is false advertising for immediate and accurate repair by your choice of dealer. I have spoken to representatives from Car Shield and they even admit they have concerns and problems with telephone and inspectors.
Thank you for bringing this to our attention.
We have requested information from the claims department on the repair claim you have referenced. Their notes indicate they have requested an adjuster reach back out to the repair facility as they are in need of additional diagnosis. There have been several attempts to reach the repair facility regarding the further diagnosis but they have not received a response. A repair cannot be authorized until the repair facility is able to show a cause of failure and provide an estimate.
Please feel free to contact us should you need further assistance.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: When the adjuster finally visited the service shop, the service advisor was prompted to add two quarts of oil o/a 1 Jul 2020 and informed the certified mechanic and service advisor, that this would stop the timing chain noise. As stated previously, my vehicle was due service but there was no indication of an oil loss under, over or above the engine. My maintenance records are maintained at Crown Ford for review of repairs and maintenance. I received my vehicle that Wednesday and before I could arrive home, I called the service manager that the noise was still there. I took my vehicle back to service manager that Friday (Jul 3) and he agreed noise was still there and asked that I bring it back Monday (Jul 6). O/A 10 July, the service manager was informed that he would have to tear the engine down to find the cause of the noise. Now, it took a representative from Car Shield from o/a 14 Jun to 10 Jul 2020 to inform the service manager what was accurately needed to find source of failure other than to add oil. Service manager Steven has been waiting for an opening bay so that my vehicle maybe torn apart so that an adjuster can verify that there is a failure in the engine somewhere. The two repairs should be collectively considered as one (1) because corrective action was not authorized by Car Shield. Car Shield is a ripe off and I will stand behind every word printed and with proof from service department of Crown Ford.
Sincerely
Thank you for reaching out again.
We see that you have been contacted by our claims department and your claim is moving forward. We do apologize for the delay in facilitating your claim.
Thank you for being a loyal CarShield customer.
Customer Relations
My vehicle was taken to a repair where it has been sitting for 2 weeks waiting on someone from carshield to approve the work to be done . The heads have been removed so at this point there is no way to not do the repair and I cannot choose to go forward then I will be liable for payment of all repairs . This is my only vehicle and I am not financially able to pay for repairs
We appreciate you bringing this to our attention.
We have reviewed the notes from the claims department and they indicate they received the records needed on July 24, 2020. Unfortunately there have been intermittent phone and internet problems with the claims department and they are finally back up and running at full capacity as of today, July 27, 2020. We have forwarded your complaint and you should hear from someone shortly regarding the status of your claim.
We apologize for any inconvenience this has caused and appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
I would like to speak with someone directly about my specific claim . As far as *** where the vehicle is located stated they are having no luck speaking to anyone either .
Sincerely
We appreciate you bringing this to our attention.
We have reviewed the notes in your file and see one of claims representatives spoke to your repair facility on July 31st, 2020 regarding the status of your claim. We do apologize for the delay in our response. Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.
Thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I am very disappointed, it is August 3 2020 and still the claim has not been approved that is a month
I subscribed to Carshield after receiving numerous emails and phone calls offering coverage. I was not planning to buy any insurance for my vehicle mechanical coverage because I have cosmetic coverage and was not interested in another expense. I finally accepted the contract offer after negotiating from $154.99 initially,down to an agreed bank draft from my account of $114 a month. This was on Saturday,June 13,2020. On. Monday,July 13,2020 my car broke down and I had to use my manufacturer roadside warranty to have it towed to the nearest dealer. The dealership finished their diag and submitted their cost for labor and repairs for a timing chain issue . At the time the claims adjuster was very efficient at recording mechanics'notes and fault codes giving to him on a 3way call between the shop, myself, and the claim adjuster. This was on July16,2020,and at this time the claim adjuster advised us (the shop specialist and I ) that he would finish the claim notes and we will be placed on a brief hold to speak with a powertrain claims adjuster for authorization. After 2 or more hours of being on hold (both the shop and I),the call was dropped and no further attempt from the Carshield staff has been made to address my claim. I have called numerous times and is either placed on hold indefinitely for 2 hours or the phone person assures me that someone from the claims department will contact me. Its July24,2020 and after emails from myself, the shop as well as faxed information from the shop from the vehicle's diag. No one has responded to neither the shop nor myself.
Thank you for bringing this to our attention.We have reviewed this notes in your file and see the both you and your repair facility have been contacted and the claim is moving forward.We apologize for the delay in contacting you. Our claims department experienced intermittent phone and internet issues last week and the phone systems were done for repairs.We appreciate your continued patience and thank you for being a loyal CarShield customer. Respectfully,Customer RelationsCarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
*** Thank you for responding. I will continue as a customer with your company. And I understand your phone issues after speaking with your customer service. Thanks for reaching out to me and responding.
After I accepted their response, they sent me a notice denying my claim for repairs. I want payment for the car's repair, and a refund for every payment I have ever made to them.
Thank you for bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. All CarShield contracts come with a 20 days/ 500 mile waiting period because CarShield does not require an initial inspection to cover your vehicle. Per the notes from the claims department, your vehicle is still in the waiting period and your claim was therefore denied.
CarShield will refund your payments in full as a gesture of goodwill. You will receive on payment back to the VISA ending 0979 and the remainder will be sent via check within 7-10 business days. This will cancel your contract with CarShield.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because the resolution does not address actual contract details to my account. The Carshield representative claims that my claim did not meet the requirements for repairs? Contradicting this assessment, the mileage that was recorded at the beginning of my contract was altered to support your(Carshield's) decision to deny my claim. I was indeed outside of the warranty grace period until a representative of Carshield altered the contract mileage and replaced it with a "car fax calculation". I definitely intend to take this matter to civil court if necessary to achieve a fair legal remedy
Sincerely
Thank you for reaching out again.
American Auto Shield client relations department has reviewed the mileage on your contract due to the *** report showing the last reported mileage from before you purchased this vehicle as higher than contract start mileage. This mileage from *** report was used in their mileage calculator to adjust the start mileage for contract. We requested the title from you to help determine the correct mileage but the title lists the millage as exempt. You have also stated you have no other records to confirm start mileage. At this time we do not have any other way of confirming millage from start of contract and your claim is denied for pre-existing condition due to not knowing the exact mileage on your vehicle at the time of purchase.
We have already processed your refund in full and you should be receiving it shortly.
If you wish to pursue any further options as far as your denied claim, please see Section M, Dispute Resolutions of your contract or contract American Auto Shield directly ***.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: There were no issues with my mileage until the claim was in the final stage or until the time that the claim was to be paid. Again, there were no reason for reps of Auto Shield to calculate mileage on the vehicle because the mileage was submitted with the payment at the onset of my contract. American Auto Shield was not authorized under any provisions of the contract to manipulate the mileage submitted at the time of the contract. It is apparent that your company has been accustomed to rewriting contracts and altering these legally binding documents without any consequences. I will not entertain the argument that I was dishonest in my submission of my mileage at the time of the beginning of the contract but on the contrary I will be seeking legal remedies for damages stemming from American Auto Shield admitted violation of the contract through altering the terms without prior agreement between both parties.
Sincerely
We would like to respond again to *** if you would be so kind, and request that this complaint be closed as resolved, as we have refunded *** in full as he requested when he called our office on August 17, 2020.***American Auto Shield, your service contract administrator and obligated party under your service contract terms, denied your claim because the true mileage of your vehicle is unknown, per the contract terms. American Auto Shield requested any documentation that you might have, such as any service records or the title showing mileage at the time you purchased your vehicle, to clear up what the mileage at the time you purchased your vehicle service contract should be. They have stated that you were not able to provide any documentation verifying the mileage at the time of purchase or close to the time of the purchase of your service contract.You called our office on August 17, 2020 and requested that your vehicle service contract be cancelled. It was cancelled as you requested and you have been refunded in full.If you would like to contact American Auto Shield regarding their decision to deny your claim based on inaccurate mileage, you can do so at their address shown in your service contract as ***. They will be able to specifically address any concerns you have regarding the adjudication of your repair claim. American Auto Shield has full authority over repair claim procedures and payments.As the Marketer of your service contract, we have done as you requested and refunded you in full. We respectfully request that this complaint be closed as resolved.Customer Relations
Complaint: ***
I am rejecting this response because:unlike many of your patrons I understand contract laws and know full well that when engaged in a written agreement there is no adjudication without the consent and approval of both parties. You have stated that your company has the sole right to alter or determine changes pertaining to the said contract. This is not the law. I am more concerned about the practice of violating my rights as consumer and/or altering the contact on American Auto shield part than Iam about the payments that I submitted for your service. Again, I will be seeking legal remedy for my losses due to American Auto shield and Carshield's dishonesty.
Sincerely
Your service contract has not been altered. American Auto Shield does have sole discretion over repair claim adjudication and payments of repair claims. As we have stated previously, you would need to get in contact with American Auto Shield if you have any dispute with their denial of your claim due to mileage discrepancies.
As the Marketer of your service contract, we have done all we can do by honoring your request for cancellation and a refund in full.
If you look under the ARBITRATION section (M) of your service contract, you can find information regarding requesting arbitration through the Denver Revdex.com between yourself and American Auto Shield. All cases brought before the Denver Revdex.com regarding repair claims with American Auto Shield are resolved through this arbitration process.
Again, we respectfully request this complaint be closed as answered or resolved. *** has been refunded in full. As the Marketer of his service contract we have done all we can do to resolve this matter and this is what he requested as a resolution.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because: I have decided to pursue legal remedies from contract manipulating and numerous attempts from Auto Shield/Carshield to intimidate me as a consumer. I strongly advise that any future correspondence be directed to my legal counsel.
Sincerely
Filed a claim for the first time and it was a huge hassle and the major issue making my car break down wasn’t fixed. My fuel pump is shot and my car would’t start and it would die in traffic sometimes. I am disabled and have lots of Doctors appointments I have to make it to. Thats why I purchased the insurance. Subaru service found an issue with the AC they did cover. Their inspector looked at the vehicle and the fuel pump happened to work when he was there so they wouldn’t cover it. My car was in the shop for almost two months and the dealership said they were putting them through so many hoops they were such a hassle to deal with they wanted to pull their hair out and that was the cause of it taking so long. One of the men supervising my case said they asked him to call so many different people and one of those people made him wait on the phone for over 4 hours before someone answered. My car set at the dealership so long my $200 optima red top battery was damaged and now I have to buy a new battery I can’t afford. On my way to my auto parts store it died at a stop light at a busy intersection on an 8 lane highway killing the battery. Had to call a tow truck and have it taken back to the shop while sitting in my car in the middle of a busy highway in 97 degree weather with a humidity index of about 90 with no hazard lights while traffic swerved, yelled and blew horns and threw fingers. Fire and Police had to come and it was a big ordeal. I told them three mechanics said it needed a new fuel pump and if it died or put me in a bad spot I was going to report this experience to the Revdex.com. Coustomer service reps are great and they tried but were told no. The dealership tried. No. The part has to be completely failed they said. I’m giving them one more chance to prove to me they will repair my car in full the way they advertise using celebrities that don’t need break down insurance. If not I am buying an extended warranty from my dealer which they advised I do anyway. Maybe I won’t have to buy a new battery in between car repairs in which my car isn’t even repaired and breaks down 3 miles down the road after leaving the service center.
I’ve had my truck at the shop with the transmission pulled out since June 14th. I was told by car shield as long as my service lights weren’t on and I had under 150,000 miles I started my payments in April/May this happened in June. I had to wait for 3 weeks for someone to come and look at my truck. Unfortunately they never answer so my wife’s and she’s waited 24 hours before getting a call back and then it’s a run around. They ask my wife questions that she really couldn’t answer since she does not drive it. Because she didn’t know the correct dates that disqualified me for getting the repairs.
CarShield is here address your concerns.
We have reviewed the notes from the claims department and see the cause of failure on your vehicle was deemed a preexisting condition with continuous operation and is not eligible for authorization or repair.
CarShield will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. You will receive one payment back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days. This will cancel your CarShield contract.
We are sorry to lose you as a CarShield customer and wish you well.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Carshield told me told me they would take my car and look at what's wrong with it, they took it to a local auto shop on ***. They came and picked up my car, took it there and they have not called me back. The car has been sitting there and has not been worked on. Carshield has to authorize the repair, but they have not given the auto shop the right information and they keep giving me and him the run around. They do not tell me what needs to be done to repair it, but they still continue to bill me for services they are not providing.
Thank you for bringing this to our attention.
We have contacted the claims department regarding the repair claim you have referenced. Your claim is being reviewed by the administrator and he will be contacted very soon.
We appreciate your business and thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I needed my car to be fixed at from car shield because I had a contract with them, for over a week now my car has been sitting at the dealership and the dealership has been trying to get ahold of them for several days now, because of the delay and my car sitting there so long, I had to pay for it out of pocket of $402.00
We appreciate you bringing this to our attention.
Our claims department had intermittent phone and internet issues last week and were unable to address repair claims. If you would like to email the invoice for your repair to [email protected], we will be happy to forward it to the proper party to assess any reimbursement that is due to you.
We appreciate your patience and thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
I emailed car shield my invoice and still no response from them, I feel that they are dragging me through red tape in order to deflect and not make right on the claim. this has happened to so many people
Sincerely
Due to the COVID-19 pandemic, most American Auto Shield ("AAS") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for the customer’s inconvenience and look forward to providing excellent service in the future.We have escalated this with leadership in the Claims Department and you should receive a call back by the end of the following business day.
I have been paying Car Shield for 3 months!When I take my vehicle to be repaired they refuse to even respond to the mehanics!They have to wait for hours to get a respond!To no avail!When I called them I get the run around!I have yet gotten anything done to my vehicle!I have spoken to managers to no avail!
Thank you for bringing this to our attention.
We see in the notes on your account you spoke with a representative yesterday and they explained the procedure to get a claim started by your repair facility. As stated in that call, we had intermittent phone and internet issues last week. We do apologize for any inconvenience this has caused you.
Carshield is always here to address your needs. Please contact us again should you have any further questions or concerns. Thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I think people are being paid to give good reviews.
The absolute worst. Their systems have not worked in over a week. My car is sitting at a shop for a week and I cannot even use my car shield coverage to get a rental car bc the systems are down!!! Plus they told me I can only get a rental for 4 days IF approved. Needless to say... I’m cancelling. I’ve lost money on monthly payments. AND I’m paying for my own repair!!!
They say it’s all due to COVID but my repair shop told me they had a customer from Jan still waiting to get repair approved!!!
Also Revdex.com has them rated an F and they have several class action lawsuits out on them. Just be warned!!! (I didn’t do my research u til afterwards)
We apologize for the delay in facilitating your claim.Due to the COVID-19 pandemic, most ***") employees are working remotely; as a result, some callers are experiencing connection issues and extended hold times. Likewise, during the week of July 20, 2020, we experienced interruptions to our claims and telephone systems. Our systems are now fully operational and we are working to reach out to all claimants who were affected during the previous week. We realize these issues are not acceptable and certainly do not reflect our commitment to provide the highest levels of service. We apologize for your inconvenience and look forward to providing excellent service in the future.
The notes from the claims department indicate your claim was authorized and paid on August 13th, 2020.
We do appreciate your business and thank you for being a CarShield customer.
Customer Relations
Car Shield mislead and misrepresented their coverage to me verbally. Never received a policy until I took car in and was asked for policy number and told it was highly unusual not to have a policy or number!!! I allowed this company to draft a $89. premium monthly and they refused to
cover what I was verbally told was covered plus had to pay $100 deductible when service work
was done. I made the mistake of paying well over a thousand and recommend that others
save the premium amount for repairs when they arise. Car Shield is a huge ***!!!
We appreciate you bringing this to our attention.
We see that your claim was authorized minus your $100 deductible on July 9, 2020. We have reviewed the sales call and you were informed about the deductible the day your purchased your vehicle service contract.
Your request to cancel your policy was processed on July 22, 2020. We are sorry to lose you are a CarShield customer.
They say they cover automatic transmissions, but they don't specifically exclude intrinsic parts of the transmission like the valve body or the solenoid packs. This is what they told my GMC dealer. Even if you read the fine print, it's still a lie.
Thank for bringing this to our attention.
As noted in Section B, paragraph 2, of your contract, electrical failures in the transmission, regardless of location, are not listed for coverage under you contract terms.
We see that you requested your account be cancelled on July 22, 2020. That requested has been processed. We are sorry to lose you as a CarShield customer.
I bought a policy at the end of February before a camping trip, take the trip in May and come back and my f250 transmission is slipping and won’t want to go into gear at all pulling my camper. I had a claim started in May 2020, and it took until July before an adjusted came, and then all of the sudden this week, they cancel my contract because my truck has a flatbed and accused it of being a commercial vehicle despite having normal insurance, and no LLC or numbers on the door. I just built a flatbed because my stock bed was rusted out. These people are *** and make you spend 20-40 minutes on hold and the shop hold time is even longer, but what gets me is rather than cover my transmission they just cancel me and I have to call to cancel investigate. They’re refunding my money so they say but what about all the time my trucks been in the shop since May. I plan to follow up with a lawyer.
Thank you for bringing this to our attention.
The notes on your account indicate your contract was cancelled by your administrator for modifications. Vehicle with modifications are not eligible for CarShield coverage.
We see that you were refunded in full on July 23, 2020.
We are sorry to lose you as a CarShield customer.
Customer Relations
Yes the modification was a flatbed I built myself because my other bed rusted out it doesn’t even have a goose neck hitch and I told the guy who happily sold me the $150 a month policy that I had a flatbed
Eventually completely satisfied with the coverage. There were a couple of little hurdles that I had to get over but other than that but ultimately completely satisfied with the coverage.
We appreciate your positive feedback.
Please feel free to contact us should you need anything further.
Customer Relations
My claim was opened on May 28th 2020. My car has been at the shop since then. This Thursday I will be without a car for two months. After numerous phone calls between myself and the dealership trying to contact Carshield....I was finally able to proceed with getting my transmission done. There was questions about the transfer case which I did keep up on maintenance and they won't cover it. Anyhow, Carshield is supposed to be sending over a remanufactured transmission to the dealership and it has yet to be received. The delearship has been waiting on the part for almost two weeks. When you try to call, there is no option to speak with a representative. The only option you get is to receive a call back. I have yet to receive a call back. I have displayed nothing but patience with this company. I just want the part to be sent or allow the dealership to use their own transmission so I can have my car back. This needs to be addressed asap. Thank you
We appreciate you bringing this to our attention.
We have contacted your service contract administrator to obtain notes regarding the repair claim you have referenced. We have forwarded your complaint to the claims department and someone should reach out to your shortly regarding the status of your claim.
We appreciate your patience and thank you for your business,
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com