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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I was told on April 22, 2020 that I had the Diamond coverage policy. I wrote down notes as the car shield representative was stating what the policy covered. She told me that with this Diamond Coverage it would cover engine, transmission, A/C, Computer, Navigation and much more. She also stated that all I do is show the car shield app to the ASE certified mechanic and pay the $100 deductible, and American Auto shield would pay the rest. 3 months have gone by, and now we took our car to be fixed and Car Shield is stating that I do not have the coverage I thought I had. American Auto Shield says I have the Aluminum package. I told the rep I have Diamond package. I have secured a Lawyer because this is deceptive consumer practices. I am so glad I kept detailed notes of the call. Now my car has been in the shop for over a week waiting for repairs. Plus, the attorney can subpoena the recorded call on April 22, 2020. This is terrible business practices.
We appreciate you bringing this to our attention.
We have reviewed the sales call on April 22, 2020. Our sales associate did offer the diamond package at the beginning of the call but after entering the VIN# for the BMX M4 the only coverage available was the aluminum coverage. Our sales representative explained the change to you during the call and specifically said "the does not cover the power train." You did agree to the change in the plan during the call.
CarShield will refund your payments in full as a gesture of goodwill and in good faith to resolve this matter. You can expect one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
We do apologize for any confusion and are sorry to lose you as a CarShield customer.
Respectuflly,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Carshield towed my car, 2004 VW Jette to the VW dealer on June 26 for repairs. It has been there since. I called recently and was told my claim was declined because I did not meet time frame. On the policy the time frame was 20 days and 500 miles. It was well over that on both of them. I told them that. They said they would look into it and get back to me within 3 days. I have never heard anything. I called again and they said they needed a diagnostic. I have been working with Josh at the dealership ***. I had him fax it. We waited two or three days and called back. They said he sent it to the wrong fax number. I gave him another fax number and he did it again. I didn't hear anything so I called again. Now they are saying the previous owner said the owner bought some tires from *** and they needed the receipt. I told them I bought the tires. They said they needed my receipt. I told them where I got them. They said they would call ***. They never called. When they did call them they gave him a number to fax the receipt to. I gave it a couple days and I called and they said they did not get it. I had *** on the line when I called and Carshield asked what number he faxed it to and it was confirmed to be the right number. They are saying they didn't get it. Now they are saying they gave him the wrong number so he sent to another number. When they finally did get it, they said they would rectify the problem. They haven't done anything since. I keep calling and they just keep saying they are waiting on the dealer. The dealer hasn't heard anything from Carshield. Claim #
We appreciate you bringing this to our attention.
We have forwarded your concerns to your service contract administrator and asked that they contact you shortly regarding your claim. Please contact us if you do hear from anyone within 24-48 hours.
Respectfully,Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: This company stated they would contact me to address this complaint. This company has made no effort or attempts to contact me or to resolve this complaint.
Sincerely
Thanks for reaching out again.
The claims department has received the needed record and are moving forward with your claim. An adjuster tried to reach your repair facility on Saturday but they were closed. Your repair facility will be receiving authorization today, Monday, July 27th and you will be receiving a call today.
We appreciate your patience and thank you for being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
The company was supposed to call to authorize the repair of the car and they still have not called.
Sincerely
purchased her service contract on June 3, 2020. *** has had a claim submitted for a cracked PCV pipe and hose and torn CV boots. These items are not listed as covered under her service contract terms. *** also had a leaking water pump. Parts and labor for the water pump have been authorized and her timing belt was provided in good will. This authorization was submitted to her repair facility as of July 30,2020. *** has also had $105.00 paid in tow fees as of June 26, 2020.The components listed as covered in her service contract terms have been authorized and towing has been paid.We respectfully request this complaint be closed as resolved.Thank you
I started the contract with carshield on march and they charged me for 4 months including the starting fee. When I want to fix my car they said the mileage doesn't match with the contract...I gave them the history of the last year oil changes but still did not fix it...they just canceled my contract and refund me for one month. I have the car in the mechanic for over a month and I have to pay to the mechanic $200. Because they did not cover....I want all my money back if they are not covering they why keeping my money and they should pay the mechanic too...
We appreciate you bringing this to our attention.
We have reviewed the notes in your file. We see that your contract was cancelled due to a mileage discrepancy at the time of purchase of the contract.
CarShield will refund your remaining payments in full to resolve this complaint. You will receive a check for the remainder within 7-10 business days.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a vehicle extended warranty for my 2005 Honda Ex. The Honda Dealer. I asked them if the engine and all component are covered. They told me yes it was I asked them certain questions like is the following covered engine block, Transmission Engine. Power steering. Starter etc. Then I took my car in to the repair shop because it started acting up. I was informed by the service adviser that the heads needed to be repaired as well as the Head Gasket. I was told the head Gasket is not covered but if the heads need to be repaired a new Head Gasket is needed. The Head Gasket is one part of the compomant to the engine. I told the Car Sheild Rep.
I I'll pay out of pocket for the head gasket. If that was the issue.
CarShield is here to address your concerns.
We have contacted the claims department and see your claim was approved and paid on July 15, 2020. Your repair facility was paid directly.
We appreciate you being a loyal CarShield customer and are thankful for your business. Please feel free to contact us should you need anything further.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had car shield coverage for over a year. In May 2020 I had to use it due to the motor in window needed replacement. As my contract stated I took my vehicle to mechanic of my choice. The mechanic said he had difficulty getting ahold of car shield. He said he was put on hold for over 40 minutes. He said he could go ahead and fix my car and I could file a claim the next day. I paid 377.00 to fix it. After my deductible I was expecting 277.00 refund. I finally got my check 2 months later and it was for 125.00. I contacted car shield and was told the mechanic over charged me. I after that called the mechanic and he said that car shield wanted them to use used parts that they could not guarantee. This is a horrible scam. I had to take the raw end. I had to use money I don't have thinking I was safe with carshield. It is a scam.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claims department and see that you were issued a reimbursement check for $154.08 on June 18, 2020. In a gesture of goodwill, CarShield will refund one payment to offset the cost of your repair. You will receive the refund back to your VISA *** within 3-5 business days. As requested, your contract has been cancelled.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: they said they refunded my claim to account ending in 0048. My account which I paid car shield each month ***. How shady is that.
Sincerely
The VISA card we have on file you *** with an exp of 11/21. If that card is no longer in use, please let us know immediately and we will refund you in full by check. You can email us *** if you would your refund by check. Customer Relations
I have had a extended warranty with this company for over 3 years, in total I have paid them $7920.00. I recently filed a claim for a vehicle repair and all I got out of them was a runaround, and excuses to why they can not cover the repair.
We appreciate you bringing this to our attention.
We have reviewed the notes in your file and see you had a contract for a 1999 Lincoln Navigator for 14 months. You then transferred that policy to a 2002 Chrysler PT Cruiser in April of 2020 and have made 3 payments on that contract. On June 23, 2020 you started a claim on the PT Cruiser. Your repair facility determined that cause of failure in your vehicle was a head gasket that had blown due to overheating. As stated in your service contract terms, a head gasket is not a part listed for coverage.
CarShield is willing to refund your 3 payments made for coverage on the PT Cruiser. This would cancel your contract. Please let us know if you would like us to proceed with the refund and cancellation. You can email us *** or respond to this complaint.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
The company does respond fashionably. I can not get anyone to tell me why the claims department can/will not contact my repair shop. They will not answer the phone.
Thank you for bringing this to our attention.
We have contacted the claims department and see in their notes you spoke with them yesterday, July 15th, 2020. They explained the are waiting on the cause of failure from your repair facility. The notes also stated you would call back today to continue with the claim.
We appreciate you being a loyal CarShield customer. Please feel free to contact us should you need anything further.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have a CarShield auto service contract #*** on my 2012 Jeep Grand Cherokee. The Jeep broke down and was towed to OBX Jeep *** in Kill *** NC on June 22, 2020 as instructed by Carshield. Carshield sent their claims person to the dealership twice who instructed them to disassemble the engine to diagnose the problem. The car has been at the dealership since with the disassembled engine and no response from Carshield to continue with the repair since. I have called and left messages many times and received call backs on a couple of occasions all indicating the repair would be processed and it was not. The repair center also has called and tried to resolve the issue with no success. They have blamed the delays on Covid, not receiving towing receipt(which one operator looked up and said it was not entered by them correctly) and the repair center not leaving proper callback information. All not true. At this time the Jeep repair center was forced to push my garage kept Jeep out into their parking lot with a disassembled engine in the salt air waiting for Carshield to contact them.
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. Their records indicate they spoke you today, July 15th and explained they need to speak to your repair facility to move the claim forward. Please have your repair facility contact them *** to speak with an adjuster as soon as possible.
We thank you for being a loyal CarShield customer and are always here to address your needs.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
The repair center finally reached the company only to be told they are reviewing the towing receipt that I originally sent them on July 3rd and then forwarded to a different address today. Towing was not even required for the Jeep. I just did it as an extra precaution. They have been delaying this repair for over 3 weeks and my Jeep is now being left outside with the engine disassembled per their requests in the salty humid environment of the Outer Banks. They are more than likely causing more damage to the Jeep than was originally found by these delays.
Sincerely
Thank you for reaching out again.
American Auto Shield has requested quotes from their vendors to determine the most cost effective repair for your vehicle. It is anticipated that these quotes will be returned today, 7/16/20, and a determination for the repairs should be forthcoming soon.
Thank you for being a loyal CarShield customer
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
They have had the information for 2 weeks now and there are no other Jeep service centers in the area. As it is, this dealership is over an hour from my house. When I signed up for their service none of their commercials lets you know you will be without your vehicle for over a month before even a repair determination will be approved. I need to buy another vehicle thanks to all of their delays and the condition of my current vehicle is suffering due to their improper storage of the now disassembled motor in a salty humid environment.This is just another stall tactic. Just read their other Revdex.com reviews.
Sincerely
You closed my case based on CarShield's claim that they were reviewing my case and would call me back that or the next day. They have not called me or the repair center about my claim #1018774 on my 2012 Jeep Grand Cherokee. It is going on 5 weeks that I have been without my Jeep with no resolution in sight.
Thanks for reaching out again.
We have contacted the claims department to obtain information on the repair claim you have referenced. Their notes indicate the claim for the lifter was authorized on July 27th, 2020.
We see that you also requested your account be cancelled on July 22nd, 2020. Your request has been processed.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because you are indicating I was responsible for part of the damage to the vehicle. The Jeep service manager indicated he already told your inverstigators that the vehicle was dropped off with NO codes indicating the vehicle was unsafe to drive. The vehicle never indicated it was unsafe to drive. With NO indication the vehicle should not be driven why are you basing your partial payment on me having caused part of the problem? You have NO basis for this. The jeep service manager is willing to provide this information in writing if necessary and can be reached directly at the service center working on the vehicle.
Sincerely
CarShield would be willing to refund your payments as a goodwill gesture and in good faith to resolve this issue. Please email us at [email protected] if you would like to proceed with the cancellation of your contract and refund.
As noted on the first 3 pages of your vehicle service contract, American Auto Shield is your service contract administrator and has full authority over repair claims, procedures and payments. If you have any further disputes or questions regarding your repair claim, please contact American Auto Shield directly at 800-531-1925 or see Section M, Dispute Resolutions, of your contract.
Respectfully,Customer Relations
Complaint: ***
I am rejecting this response because:
The offer you are now making is even less than the original offer that was about 1/3 of the estimate you received from OBX Jeep. I paid my premiums on time thinking I was covered from possible future hi cost repairs and now that I have actually had a claim you are doing your utmost to back out of the contract. Your non stop TV commercials make no mention that you will tie up your customer's car for over 5 weeks after having it disassembled making it totally undriveable and then make up a cause for the damage that is being refuted by both the Jeep trained mechanic and the service manager. I want my Jeep back fully repaired for the $100. deductible we contracted for. Your offer shows no good faith.
Sincerely
Although they indicated to you that they would work with me on this, they have not returned emails or calls to me or my service provider. Additionally, in calling the OBLIGOR indicated on my contract, ***, at *** twice I was told they have nothing to do with Carshield. It looks like CarShield of St Peters, MO selling contracts administrated by American Auto Shield of Lakewood, CO and with the obligor ***, and collecting payments by *** is just a scam with no intentions of paying on many of their claims despite being provided iron clad proof that they are responsible. Please help me get my Jeep repaired and back to me. It has been at the service center over 6 weeks. Sincerely
Upon further review by the Claims Director at the Administrator, American Auto Shield, it was determined that the claim was not fully authorized. An updated authorization has been provided to the repair facility to include components that were not initially authorized.
Respectfully,
Customer Relations
in 2019 I purchased insurance from car shield then in may my vehicle broke down called car shield to get it fixed then I took it to the mechanic shop car shield said an adjuster would come look at it they have not showed up yet now they want receipts for the oil changes for the year faxed the last one that I have which I had changed the oil two weeks prier and then engine puked on me car shield has not done anything about it. Im a disabled veteran and I need my truck to get to my doctors appointments in boise id.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain notes on the repair claim you have referenced. Their notes indicate your claim is still pending as they are waiting for maintenance records and an authorization from you to do a tear down of the engine before the claim can move forward. Please contact them *** for information on how to send your maintenance records. You will also have to give authorization to your repair facility to do the tear down.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Buyer Beware! We purchased CarShield about a month ago. We tried to use it for a major repair ($750) and was told the plan we had didn't cover the repair. This seems to be the scam they're running on everyone. We cancelled! Why should we pay for something and not receive any benefits? Maybe the federal government will investigate this company.
Thank you for bringing this to our attention.
We have contacted your service contract administrator to obtain notes on the repair claim you have referenced. The notes in your file indicate your crank case vent valve failed which unfortunately is not a part listed for coverage under your contract terms.
We see that you requested your account to be cancelled on July 15, 2020. Your requested has been processed.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Bought my gold policy three months ago. Power steering started acting up last week. Sent it to the shop. CarShield is refusing to pay stating it isn’t covered. Even though the guy that sold it to me said basically everything is covered. Don’t waste your money. They will rip you off.
CarShield is here to address your concerns.
We have contacted the claims department to obtain information on the repair claim you have referenced. In review of the notes, it seems the cause of failure on your vehicle was a failed power steering pump and a cannister purge valve. Unfortunately, those are not parts listed for coverage according to your contract terms.
We have processed your cancellation request and are sorry to lose you as a CarShield customer.
Respectfully, Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
My front axle on my mercedes-benz ml550 needs to be replaced, the boot has a rip where grease is coming out, the axle caused the boot to rip but car shield says boot is not covered but axle is covered they are connected the boot is attached to the axle. The boot is designed to keep water and dirt out of the hub assembly. The axle it self is worn and the grease is coming out. They do not understand this, every one I talked to there said thats the problem but claims has no idea about how mechanics works. I'm paying for something that was supposed to be an ease of mind but all its been us a head ache
CarShield is here to address your concerns.
We have reviewed the notes from the claim department and they are requesting that your repair facility send them proof the axle caused the boot to tear. Please have your repair facility contact them at *** to get information on how to submit the request and move forward with your claim.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I started a policy with this company back in April. I have been paying my bill for this policy every month. I keep getting letters from this company 6 different times saying that they are not receiving payment and threatening to cancel my warranty coverage. I had to switch my card payment information in June and they even confirmed to me then that they had the correct payment information. I have spoke to representatives on the phone who have told me this stuff is a mistake, but even after speaking to them I still receive these letters. It even happened again yesterday. I have spoke to my bank, they have confirmed to me that CarShield has taken these payments out of my account on the 3rd every month. My bank has offered to send me verification of this. These letters are harassing and threatening. There is no need for this. I want them to stop sending me these letters, I feel they are just trying to get additional payments out of me. I have the diamond coverage with them.
We appreciate you bringing this to our attention.
We have contacted our billing department and you will no longer be receiving letters regarding a late payment. If there is a late payment, they will contact you by telephone only. CarShield recognizes you have paid on time, every month, and appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have been paying for warranty service for 16 month and my car is in the shop for AC repair. American Carshield refuses to pay the claim. My AC clutch is out and it is sparking. I have paid $1600 for perfection and they are not fixing the problem.
Thank you for bringing this to our attention. We appreciate the opportunity to assist you with your concerns.You purchased monthly powertrain gold coverage for your 2013 Nissan Murano with 100,610 miles. The covered components under the service contract terms were gone over with you during the sale and also sent to you for your review with a full money back guarantee within the first 30 days if there was anything you did not like in the service contract terms and conditions.A repair claim was submitted on July 14, 2020 for a failed A/C clutch. This component is not listed for coverage in your contract terms and is not eligible for payment.As this is monthly renewing coverage, you pay for the months you are covered. We will refund your last payment as a gesture of goodwill to your Visa Card ***. You should see that refund in 3-5 business days.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Trouble canceling this contract. My vehicle was covered by another provider and I have attempted several times to cancel this contract.
We appreciate you bringing this to our attention.
We have reviewed the notes in your file. Your contract was cancelled and your initial payment refunded to the VISA *** on June 1, 2020. Our records indicate we have no made no further charges to your account or credit card.
If you would like us to further investigate any new charges you see, please email your bank or credit card statement to us *** and we will do a full investigation if the charges are from CarShield.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Long hold times and offering specials screw you out of money
CarShield is here to address your concerns.
We have reviewed your file and see that you requested a refund after the 30 day/ money back guarantee had expired. Although no refund is due, we have cancelled your account as requested. We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a plan with car shield and was totally duped. They misrepresented what type of coverage I bought and refused to cover my truck when it went in the shop. The dealership and I attempted to contact car shield numerous times. Many times were on hold (over an hour) so long the line just hung up. They found a loop hole not to cover it. I paid $1300.00 out of pocket. Then had the audacity to call and wonder why I didn't pay my next bill. After I cancelled them, they Offered me a discounted price, I told them I wasn't interested. THEN they hit my account afterwards anyway. They did finally send me my cancellation confirmation, but I had to have MY BANK reverse the charges and block them. They never offered to send my money back after I informed them if their mistake. Straight crooks!
CarShield is here to address your concerns.
We have reviewed the notes from the claims department. Although many parts are listed for coverage according to your contract terms, the part needed for your most recent repair is not listed for coverage.
We see that you requested to cancel your coverage on July 7th, 2020. Your request has been processed.
We are sorry to lose you as a CarShield customer and wish you well.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had my two vehicles in the shop waiting on parts to be available to be fixed but the shop and Carshield was going back and forward about prices that was being change around which caused a lot of And confusion and then I was told due to COVID-19 the part was not available anymore and I had to wait which caused the shop to charge me for storage fees I also couldn’t afford that so it Force me to get my vehicles towed home and to cancel my
Policy
and I wasn’t able to go to work do to Covid-19 or pay for storage fee at the shop so the vehicles could get fix after it being in the shop for almost two much and not being able to go to work I have been complaining Numerous times and nothing got done and I still haven’t got a refund
CarShield is here to address your concerns.
We have contacted the claims department to obtain information on the repair claims you have referenced. In review of their notes, both vehicles were still in the waiting period when they were brought to the repair facility. As stated in your contracts all vehicles have a 20 day/ 500 mile waiting period since CarShield does not require an initial inspection. We do see that you were given information about our parts sourcing program but the claims department never heard back from you.
We see your accounts were cancelled at your request on April 20, 2020. CarShield will refund your payments in full to resolve this matter. You can expect one payment for each contract back to the original form of payment and the remainder will be mailed within 7-10 business days.
We trust this adequately satisfies your complaint. We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Car Shield keeps calling. Put on do not call list. They keep calling. Blocked 8 times now. They keep calling. Called 5 hours ago today. I don't want them to call anymore.
CarShield is here to address your concerns.
We have added you information to our do not contact list. You will receive no further contact from CarShield.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I Purchase a Policy from Carsheild that told me I was covered for a Motor
And other things only to find out I’m not they want me to pay for the brake down of the motor which is about $40000 dollars so what was I paying for I was Deceived
We appreciate you bringing this to our attention.
We have reviewed the notes from the claim department and see a claim was never filed on your behalf. As stated in your contract, you are responsible for the cost of the tear down to determine the cause of failure. If the claim is approved that cost is covered as part of your contract.
CarShield will refund your payments as gesture of goodwill and in good faith to resolve this complaint. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days. Your contract has also been cancelled.
We are sorry to lose you as a CarShield customer and wish you well.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com