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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I have a auto warranty contract with Carshield (contract# ***) and I needed work done on my car which was explained to me that it would be covered when I bought the coverage but was denied The repair cost $875 and was related to the transmission ( the car stuck in neutral and couldn't be moved). They refused the claim and I called three times and they told me to file with the Revdex.com for arbitration. The last time I called I was put on hold for over an hour until the line went dead. I wanted to know the exact procedure to appeal their decision.
We appreciate you bringing this to our attention.
We have contacted your service contract administrator and forwarded your complaint to them to be reviewed. You can also reference ***, Dispute Resolutions of your contract.
Please contact us if someone doesn't reach out to you in 24-48 hours.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
They only tell me to wait to be contacted. I will assume they won't contact me if past customer service is anything like their message. I want my complaint to go to arbitration so I can explain me reasoning.
Sincerely
We appreciate you reaching out to us again.
In order to appeal a decision you must contact the Revdex.com in Denver, Colorado *** or go to www.Revdex.com.org to obtain a copy of the Arbitration Rules for the Revdex.com. You must file your written demand for arbitration within 60 days of the final decision. Information about filing and procedures can be found in those Arbitration Rules. There are also Individual State Variance Requirements that can be found at the end of your contract for any added requirement in your state.
Respectfully,
Customer Relations
I paid $650 for several months of warranty payments. I had a repair for axles. I had to pay for the entire amount, $1600. They then dropped me and then reimbursed me for only one month, $129.00.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claims department. Their notes indicate your vehicle has a branded or salvaged title which excludes your vehicle from CarShield coverage. Since the contract will not have coverage for the claim or future claim due to being a total loss, CarShield will refund your payments in full. You should receive your refund within 7-10 business days.
We are sorry to lose you are a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have a contract with Carshield. My car overheated and I had to have it towed home. I called Carshield and they told me to take it to an ASE certified shop which I did. They did say they would cover the water pump. The mechanic said that there might be additional damage because of the damage due to the water pump. Carshield said they would send another adjuster out which they did about two weeks ago. From that point they have gone silent. I think my car has been at the shop for two months. Between me and the assistant at the shop we have called every day and have been on hold for hours on end. Carshield would not pay for the oil change and filter, or for the diagnostic. I owe the shop about $350. I have paid for the warranty for about 6 months, paying $79.00 per month.
Thank you for bringing your concerns to our attention. We appreciate the opportunity to assist you with this matter.We have contacted your service contract claim administrator on your behalf to gain information on this repair. They let us know that they have assigned an adjuster to contact your repair facility and you personally to go over the details of this claim. They should be contacting you within 24 hours. Please let us know if you have not heard from your claims administrator within 24 hours.Respectfully, Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Sincerely
I still have not heard from Car Shield today is the 17th no word. I did speak to the shop secretary *** she spoke with them 2 days ago and the rep said they needed to send out a adjuster and *** explained to that he had already been out and that he agrees with the shop that it is an engine issue and he would make a recommendation that it be fixed or replaced. Then the guy start rambling on that the shop never sent them the reports asked for and *** corrected him because he was reading directly same terms and verbiage that she typed in the report the guy took a long pause and finally admitted indeed he did have the necessary paperwork and that someone would be contacting her. Its been two and no more contact with the shop I went by there today to see if she has heard anything and the answer was no. Not sure how to proceed.
Thank you for reaching out to us again.
Please have your repair facility email the report to us *** or fax it to us *** and we will forward it to the proper party for review.
We appreciate your patience and your continued business.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
The shop has forwarded this report twice already. The inspector has been out and agree with the shop the situation is way pass crazy. I am here at the shop watching Keisha fax it again. Something need to happen soon. The shop is being told that you are waiting for the inspector who is this mysterious person where is his recommendation to fix my car. Getting really frustrated. Fix my car now.
I have spoken to the shop and they have sent paperwork to Carshield three times and they (Carshield) keep saying they don't have the paperwork. Also I have not spoken to anyone from Carshield; they have never contacted me as they promised.
These folks are ***! A couple of months ago, I took out a policy with CarShield. The policy number was MRF3122271. At that time I had 129,338 miles on my car. On April 3, 2020, I called and cancelled my account. I was well within their 30 day inspection period and Louis cancelled my policy. A week or so ago, I received an advertisement from CarShield in the mail that offered me a better deal then I had been able to get over the phone. My better half and I discussed it and decided to accept this new offer. On Friday 7/10/2020, I called CarShield and set up a "new' policy as advertised. They then issued me a "new" policy number based on the new mileage on my car. That "new" policy number is *** In the mean time, a competing company contacted me with an offer that Carshield is totally unable to offer. I attempted to call Carshield to cancel again on 7/11/2020 and found that they don't answer phones over the weekends. I waited until this morning, 7/13/2020, called to cancel, and when asked why, I mentioned the other company's offer and the policy number. The young lady I spoke to told me that there was no mention anywhere on her computer of the original policy! All the sales person had done was to take that original policy and update the vehicle mileage and re-issue it! I still wait to get a copy of my "new" policy in the mail. I still have my original policy in hand so as to be able to compare the two. Other than the monthly price, the only difference will be the vehicle mileage! In my book, this does not constitute a "new" policy!
Thank you for reaching out to us. We appreciate the opportunity to assist you. You purchased a service contract for your 2007 Subaru Legacy in April, 2020. You requested cancellation 3 days later. You were refunded the only payment made immediately upon request of cancellation. Your requested coverage for the same vehicle, again on July 1, 2020 and your service contract was set up as it was previously. You requested cancellation on this contract 12 days later. It was cancelled again, as you requested, and you were refunded immediately the one payment made. Your service contract has been cancelled and you have been refunded in full. Thank you for letting us address your concerns. CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
They are a fraud, they mislead people with their tv adverts. They couldn't even provide me with the roadside assistance that is supposed to be covered. For 3 days my dealers were made to go back and forth, made to hold on the phone for up to 1 and half hrs. I was outraged. Please don't fall for their scam
Thank you for bringing this to our attention.
We have reviewed the notes from our claims department and see the parts needed for your repair were not parts listed for coverage under you vehicle contract service terms.
CarShield will refund your remaining payments as a gesture of goodwill. You can expect a check within 7-10 business days. As requested, your account was cancelled on July 13, 2020.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
First off my mechanic called and had to leave a message because there was apparently nobody to answer the phone. After a day of waiting and never receiving a call back. I had to call and still there was nobody available. After 3 hours they returned my call and didn't seem to know how to address my concerns. After 3 days my mechanic was able to file a claim on my behalf, which was denied. My CV shaft was bad because of the boot tearing. They said because the boot was damaged they would not cover it. That is the most common thing that happens with the CV shaft and it's not covered. I'm paying $100 a month for this plan and couldn't even get a job covered that was $350 and I'm supposed to believe that they will cover an engine or transmission? I'm sure they find the most common thing that happens and exclude it from coverage. I never received my contract as I was supposed to or maybe I would have known this but even the rep I spoke to couldn't understand why it wasn't covered since it said all lubricated parts in that area. I called today to cancel and of course they are closed and there is no way to contact them on Sunday. I want my contract cancelled and a refund as well. This company is deceptive
CarShield is here to address your concerns.
We see that you spoke with a customer service representative on July 14th, 2020 an agreed to keep your contract active with a discounted rate. If you would still like to cancel your contract, please contact us at *** and we will process your request.
We are happy to keep you as a CarShield customer!
Respectfullu
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Do not get they will rip you off and take all your money and never fix the problem. I wouldn’t Advise Anyone to purchase. They’ll find every reason Not to fix your vehicle,Even after taking money from your Bank Account monthly. Very Bad Choice We Made.?????????????
CarShield is here to address your concerns.
We have reviewed the notes from the claim department and see that your vehicle has a salvaged or branded title. Unfortunately, CarShield does not cover any car with a branded or salvaged title.
You were refunded one payment on July 7, 2020. CarShield will refund the rest of your payments given there would ever be coverage on your vehicle or any repairs.You will receive a check within 7-10 business days.
We trust this adequately satisfies your complaint. We are sorry to lose you as a CarShield customer.
Respectfully
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
My car has been in the shop since 7/7/20 and it's 7/10/20 and I'm still getting the run around. Finally the owner of the business was able to speak with someone after I spent hours on the phone trying to reach someone that could help me. I got a call back and I had him call the owner while he put me on hold. To me that is very unprofessional. He gets back on the phone to tell me that the owner is talking with a representative. I got a text from the owner giving me a claim number *** and that an adjuster will get back to him. That is not the way I was told CarShield do business when I agree to buy the policy. I'm a health care worker and I don't have money like this to throw away and then have to come out my pocket to pay. I just want my car fix and back in my possession. Or if not my money back that I'm going to have to pay for.
We appreciate you bringing this to our attention.
As stated on the 1st pages of your contract, American Auto Shield is the administrator of your contract and handles all claims. We have contacted them to obtain notes on your repair claim. Their notes indicate they tried to reach your repair facility on FRiday, July 10th but there was no answers at the shop. Please have your repair facility contact *** to get the claim moving forward.
If we have be of any further assistance, please feel free to contact our customer service department ***.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Because the shop was never contacted. Also the owner tried calling several times and was put on hold for hours and was never able to speak with someone who handle the issue. All he was given was a claim number. I had no choice but to come out of pocket and pay for the work done. I would like to get reimburse for the cost or cancel and get the payments I made so far to Car Shield. They shouldn't play with hard working people like this. To anyone else reading this, don't fall for this company, to good to be true.
Sincerely
Thank you for reaching out again.
If you would like to send your repair invoice to [email protected]. We will be happy to forward it to the claims department on your behalf to determine reimbursement eligibility. CarShield appreciates you and wants to keep your business.
We will look for the invoices and make sure they are forwarded and reviewed in a timely fashion.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:I have tried what the business is asking for in the past and nothing has been done about the issue. Here I'm sending two attachment, they are the invoice for the repairs done to the car. This are the same I send to CarShield...
Sincerely
We have sent your invoices to your claims administrator for review and asked them to reach out to you and discuss the possibility of reimbursement. We will also agree to offer you a full refund of the money you have paid into your service contract if you are not happy with it for any reason.Please let us know how you would like to move forward.Thank you again for giving us the opportunity to assist you with this matter.Respectfully, Customer Relations
I bought a after market warranty from car shield and I was told all my engine and transmission components where included, however they where not the advertisement for this company is misleading,and the customer service representatives are as well,I asked for something else to get checked on my car and ( what do you know)this was the only one not included,SCAm .....I paid $400 that I'm out of plus I have to pay twice that to get my car repaired ...I won't ever do business with carshield Shame....on you taking advantage of people for personal gain
CarShield is here to address your concerns.
We have contacted our claims department to obtain information on the repair claim you have referenced. Unfortunately, a failed solenoid for cylinder 7 is not a covered component of your vehicle service contract terms.
As a gesture of goodwill and in good faith to resolve this matter, CarShield will refund your payments in full. You will receive on payment back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
We are sorry to lose you as a CarShield customer
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
Bought a car shield warranty on Feb 15 2020 and due to Covid my car sat until a couple of weeks ago when I went to finally use my car and it was having an issue. Had it taken to a shop to get looked at and although I've had the warranty since Feb but didnt meet the mileage requirements due to covid they are refusing to honor the warranty. I contacted car shield about this issue and they refuse to honor the warranty and also refuse to return the 400 dollars I invested into the warranty since feb.
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. As noted in your sales call and in your contract, your contract has a 20 day/500 mile waiting period. Unfortunately, we are unable to authorize the repair due to the mileage requirements not being met under your contract terms.
CarShield will refund your payment in full a good faith effort to resolve this matter. You will receive one payment back to the MASTERCARD *** and the reminder will be sent via check within 7-10 business days. This will cancel your CarShield contract.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
They canceled my contract on June 22nd and promised two refunds for previous months payments of $94.35 I have received one check but not the other but then also preceeded to charge my credit card another charge 0f $94.35 on June 24th after the contract was canceled without my authorization.
CarShield is here to address you concerns.
We have reviewed the notes on your policy. Your claim was denied and your contract cancelled due to modifications to your vehicle.
CarShield will refund all payments in an effort to resolve this matter. You can expect the refund in 7-10 business days.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as it is payments from 2020 and 2019 as well.
Sincerely
My wife and I, purchased car shield for piece of mind on our 2003 Saturn vue. One of the sales representatives for the company, informed us that if anything happened to your vehicle that requires coverage the policy has too be twenty days OR 500 miles. A problem has occured that should be covered under our coverage which as advertised initially to my wife and I. The policy was purchased initially in the 07/03/2020, the engine issue occurred 07/08/2020, which I properly reported to carshield. This is apparently from some of the reviews not a isolated incident of false advertisement committed by CarShield.
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain notes on the repair claim you have referenced. As explained on the sales call, there is a 20 day/500 miles grace period for all CarShield contracts since we don't do an initial inspection. Your claim filed on July 9, 2020, is only 6 days into coverage and is considered to be in the grace period and will not be authorized.
CarShield is willing to refund your initial payment to resolve this matter. This will cancel your contract. Please contact our customer service department *** if you would like to process with the cancellation.
Respectfully,
Customer Relations
CarShield is a nationally televised aftermarket auto warranty company claiming to protect from unexpected vehicle breakdowns. I purchased there highest package back in December 2019. Disaster struck March 2020 as my engine had problems. Took vehicle to Dealership as required that your go to a certified repair facility. That's when the Car Shield began a cat and mouse game asking the dealer for unnecessary requests before becoming unreachable during normal business hours. Car remained at Dealership for approximately 3 months after diagnosis. I've incurred heavy financial and emotional distress as I've had to pay out of pocket for expenses related to warranted repair.
CarShield is here to address your concerns.
As stated on the first 3 pages of your contract, American Auto Shield is the administrator of your vehicle service contract and all claims must go through them for approval. If you would like to email us the invoice for your repairs at [email protected] we will be happy to forward it to the claims department to see if there is reimbursement eligibility. We have also forwarded your complaint and asked that they please reach out to you regarding your claim.
We appreciate you being a loyal CarShield customer. Please contact us if you do not hear from someone in 24-48 hours.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a extended warranty from car shield 2 mos. ago. Now my car is at the chevy dealer in need of repairs. After making several (4-5) attempts to contact car shield and being put on hold until the phone line disconnect each time. *** Chevrolet service dept. refuses to try to even contact them (Car Shield) anymore. I did a online claim and still no response. They sell you a great sales pitch. This company collect your monthly payments on time, but you can't contact anyone to get repair work done.
CarShield is here to address your concerns.
We have contracted our claims department and asked they reach out to you as soon as possible. Please email us at *** if you do not hear from someone in 24-48 hours.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
RUN RUN RUN AS FAR AS YOU CAN FROM THIS COMPANY. I HOPE ICE-T KNOWS HOW THEYRE DRAGGING HIS NAME IN THE MUD. I HAD A CLAIM AND BETWEEN CARSHIELD, AMERICAN WARRANTY AND THE DEALERSHIP NOTHING GETS DONE. EVERYONE HAS A DIFFERENT STORY. SALEEM IN CLAIMS IS A FRAUD HE SAID HES AUTHORIZING PAYMENT FOR THE CLAIM, NEXT DAY HE CALLS AND TELLS ME HE CANT APPROVE THE CLAIM. I TRIED CALLING FOUR OTHER MECHANICS TO INQUIRE IF THEY ACCEPT CARSHIELD. THEY ADVICE ME TO GET OUT AS SOON AS I CAN.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claim department. Their notes indicate they spoke to the repair facility on July 9, 2020 and you had come gotten the vehicle. If you have moved your vehicle to a new repair facility, please contact *** to get the claim moved from inactive status.
We are happy to have you as a loyal CarShield customer. Please contact us should you need anything further.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
carshield is a scam. I have my rear windshield wiper motor fixed which is covered in the policy but carshield said that the transmission caused the motor to malfunction so they won't pay the repair. I ask them just pay the motor part, still they won't cover it. They would look for reasons not to pay your covered parts. This is definitely a scam. Carshield tv ads are lies.
Thank you for bringing this to our attention. We appreciate the opportunity to assist you with your concern.
We have contacted your service contract administrator, ***, to obtain information on this repair claim. *** is the administrator of your service contact and has full authority over repair claim decisions and payments.
*** stated that there was a repair claim submitted in October of 2019 for failed wiper transmission linkage. The wiper transmission linkage is not covered under your service contract terms. If you have any additional questions regarding this claim denial for a non covered component, please contact your claims department at *** directly at *** or they can be reached at ***. As the obligated party under the contract, *** Claims will be able to assist you.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Like the original review, I'm claiming for the rear wiper motor not the transmission. Carshield is twisting the information so they will not pay for the work done of a covered part. Carshield is a SCAM.
I purchased a used vehicle on 4-2-2020. After getting oil change it was noted that I had a front differential and possibly oil leak issues. I shopped around for a affordable Mechanic and on 4-16-2020 the repair shop I found stated there was no oil leak only a spill in the timing cover. They gave me a estimate for the differential which was extremely high so I had it towed to ***. I got the differential fixed and repaired with no other issues. I purchase a extended warranty on 4-23-2020 so if something else ever comes up wrong with the vehicle I’m not out of thousand and thousand of dollars again. On 4-27-20 I picked up my vehicle from repair shop and drive it as usual. On June 5 went to get my calibers painted but told when I turn off the car it was making this wear noise. They looked at the vehicle and stated the timing chain and super charge was having issues and needed to be repaired. I got an estimate but then realized I now have a warranty. I gave them the warranty info and have been waiting for over a month to finally get a answer. Which at first they accused me of owning the car since 2016. Then I sent over the buyer documentation. They then said that jaguar said I had timing issues but I decline, when in fact jaguar stated I may have a timing cover leak! Which was checked and validated to be none on 4/16/20. After that argument didn’t work they said the mechanic who fixed the differential has where he fixed the differential that the timing cover noise needed to be check when he was only referencing the previous estimate I got from jaguar and me telling him I was hearing noise and timing because as a none mechanic I was only telling them what I knew this far which was sometime about timing cover and the car making noise which both repair shops pinned on the noise being the differential. The adjuster *** was rude and told me he was hanging up after I told him I wasn’t understand how I can be denied. He then stated he’s basing it off the day the repair was completed and the date I purchase the warranty even tho my issue didn’t start til months later and after I had driven it. He said the time starts from when I got purchase warranty until the repair date for repairs I spent my own thousand of dollars on. I only got the warranty so I don’t ever have to incur a expense like this in the future. Didn’t know the future would be months later.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claim department. The service records provided indicate the repairs needed on your vehicle were deemed a preexisting condition and will not be authorized at this time.
As a gesture of goodwill and in good faith to resolve this matter, CarShield will refund your payments in full. You can expect one payment returned to the VISA *** and the remainder sent via check within 7-10 business days.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had a 2015 Audi A6. I got the Gold contract and within the contract it covers the power-train. The engine light comes on, I received a diagnostic test and it needs to turbo to be replaced and a timing chain. I took it to a dealership mechanic and an adjuster came out and got all the information. The deanship called them several times and they either did not answer or hung up on them. I called them myself and they told me that they will not pay for the turbo or the timing chain due to maintenance.
We appreciate you bringing this to our attention.
We have contacted the service contract administrator to obtain information on the repair claim you have referenced. Unfortunately, a failed turbo in not an internally lubricated part and is not a part listed for coverage under your vehicle service contract terms. Also the timing chain tensioner was not fully extended and is considered a non verified failure.
As a gesture of goodwill and in good faith to resolve this matter, CarShield will refund you in full for your payment. You will receive one payment back to the VISA ending 8477 and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
We are saddened to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: The response from Car Shield is absolutely unacceptable. Their reasoning makes no sense at all as it even states in their contract that they will cover engine and turbo and makes no reference to the position of where the turbo sits on the engine. Their argument is since the turbo sits on top of the engine then they're not responsible for covering the cost. This is the most ridiculous argument I've ever heard as the majority of cars with turbo sit on top of the engine. Once again another loop hole this company tries to pull with their clients......shameful! I am requesting that Car Shield provide me a refund of all payments I made per month since I've been with them, also I will be consulting a lawyer and will be filing a compliant to the Missouri AG's office for unlawful business practices.
Sincerely
As we stated in our first response, you will be refunded in full for all payments within 7-10 business days.
If you have any further questions or disputes, please see section M, Dispute Resolution of your contract or contact American Auto Shield ***.
Respectfully,
Customer Relations
I have a vehicle repair insurance policy with Car Shield, who advertises their coverage on national tv and cable.
I took my are into *** in Seattle, WA 2 weeks ago and they found I needed to have the rack and pinion replaced. In order to PROPERLY complete the job, the rack and pinion part is purchased, installed, the power steering fluid is flushed and replaced and the wheels, which are now out of alignment, must be aligned.
The total with sales tax from Bernies is approximately $1,350.
After FOUR (4) calls by the *** shop manager to Car Shield, he spent 55 minutes trying to settle with the Car Shield CSR, who apparently is paid to NOT approve costs. They finally agreed on a price to replace the rack and pinion, but they would not pay for the power steering fluid flush and and would not pay for the alignment and would not pay the State of Washington sales tax!
So instead of the approx $1,350 repair, including sales tax, car shield agreed to $890, which after my deductible is $790.
That does not include the sales tax.
I have a quote from the Cadillac dealership that is almost $1,500.
So the Car Shield people need to be held to account for their false advertising. Why? They do not cover sales tax. They put the power steering flush and replacement, and the wheel alignment into a recurring maintenance category, so they won't cover what is a part of any rack and pinion job.
You literally cannot properly drive a car after a rack and pinion job without a front end alignment or your wheels will shake and the tires will wear out. It's like replacing an engine and not connecting it to the transmission.
We appreciate you bringing this to our attention.
We have spoken with the claims department. They advised us they left you a detailed message as to the explanation of failure. You can reach the claims department *** if you have any further questions.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Horrendous service. They charge a fortune and sell you a plan claiming it will cover everything. Bring it in for a repair and get charged $1600 because they won't cover anything. Bunch of crooks.
CarShield is here to address your concerns.
According to our notes, your account was cancelled and refunded in full on Jul 9, 2020.
We are sorry to lose you as a CarShield customer.
Respectfully, Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com