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Address: 503 Pearl Dr, Cottleville, Missouri, United States, 63376-1071
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I Purchase a Policy from Carsheild that told me I was covered for a Motor
And other things only to find out I’m not they want me to pay for the brake down of the motor which is about $40000 dollars so what was I paying for I was Deceived
We appreciate you bringing this to our attention.
We have reviewed the notes from the claim department and see a claim was never filed on your behalf. As stated in your contract, you are responsible for the cost of the tear down to determine the cause of failure. If the claim is approved that cost is covered as part of your contract.
CarShield will refund your payments as gesture of goodwill and in good faith to resolve this complaint. You will receive one payment back to the VISA *** and the remainder will be sent via check within 7-10 business days. Your contract has also been cancelled.
We are sorry to lose you as a CarShield customer and wish you well.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Car Shield keeps calling. Put on do not call list. They keep calling. Blocked 8 times now. They keep calling. Called 5 hours ago today. I don't want them to call anymore.
CarShield is here to address your concerns.
We have added you information to our do not contact list. You will receive no further contact from CarShield.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had my two vehicles in the shop waiting on parts to be available to be fixed but the shop and Carshield was going back and forward about prices that was being change around which caused a lot of And confusion and then I was told due to COVID-19 the part was not available anymore and I had to wait which caused the shop to charge me for storage fees I also couldn’t afford that so it Force me to get my vehicles towed home and to cancel my
Policy
and I wasn’t able to go to work do to Covid-19 or pay for storage fee at the shop so the vehicles could get fix after it being in the shop for almost two much and not being able to go to work I have been complaining Numerous times and nothing got done and I still haven’t got a refund
CarShield is here to address your concerns.
We have contacted the claims department to obtain information on the repair claims you have referenced. In review of their notes, both vehicles were still in the waiting period when they were brought to the repair facility. As stated in your contracts all vehicles have a 20 day/ 500 mile waiting period since CarShield does not require an initial inspection. We do see that you were given information about our parts sourcing program but the claims department never heard back from you.
We see your accounts were cancelled at your request on April 20, 2020. CarShield will refund your payments in full to resolve this matter. You can expect one payment for each contract back to the original form of payment and the remainder will be mailed within 7-10 business days.
We trust this adequately satisfies your complaint. We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
They are a fraud, they mislead people with their tv adverts. They couldn't even provide me with the roadside assistance that is supposed to be covered. For 3 days my dealers were made to go back and forth, made to hold on the phone for up to 1 and half hrs. I was outraged. Please don't fall for their scam
Thank you for bringing this to our attention.
We have reviewed the notes from our claims department and see the parts needed for your repair were not parts listed for coverage under you vehicle contract service terms.
CarShield will refund your remaining payments as a gesture of goodwill. You can expect a check within 7-10 business days. As requested, your account was cancelled on July 13, 2020.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
These folks are ***! A couple of months ago, I took out a policy with CarShield. The policy number was MRF3122271. At that time I had 129,338 miles on my car. On April 3, 2020, I called and cancelled my account. I was well within their 30 day inspection period and Louis cancelled my policy. A week or so ago, I received an advertisement from CarShield in the mail that offered me a better deal then I had been able to get over the phone. My better half and I discussed it and decided to accept this new offer. On Friday 7/10/2020, I called CarShield and set up a "new' policy as advertised. They then issued me a "new" policy number based on the new mileage on my car. That "new" policy number is *** In the mean time, a competing company contacted me with an offer that Carshield is totally unable to offer. I attempted to call Carshield to cancel again on 7/11/2020 and found that they don't answer phones over the weekends. I waited until this morning, 7/13/2020, called to cancel, and when asked why, I mentioned the other company's offer and the policy number. The young lady I spoke to told me that there was no mention anywhere on her computer of the original policy! All the sales person had done was to take that original policy and update the vehicle mileage and re-issue it! I still wait to get a copy of my "new" policy in the mail. I still have my original policy in hand so as to be able to compare the two. Other than the monthly price, the only difference will be the vehicle mileage! In my book, this does not constitute a "new" policy!
Thank you for reaching out to us. We appreciate the opportunity to assist you. You purchased a service contract for your 2007 Subaru Legacy in April, 2020. You requested cancellation 3 days later. You were refunded the only payment made immediately upon request of cancellation. Your requested coverage for the same vehicle, again on July 1, 2020 and your service contract was set up as it was previously. You requested cancellation on this contract 12 days later. It was cancelled again, as you requested, and you were refunded immediately the one payment made. Your service contract has been cancelled and you have been refunded in full. Thank you for letting us address your concerns. CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
First off my mechanic called and had to leave a message because there was apparently nobody to answer the phone. After a day of waiting and never receiving a call back. I had to call and still there was nobody available. After 3 hours they returned my call and didn't seem to know how to address my concerns. After 3 days my mechanic was able to file a claim on my behalf, which was denied. My CV shaft was bad because of the boot tearing. They said because the boot was damaged they would not cover it. That is the most common thing that happens with the CV shaft and it's not covered. I'm paying $100 a month for this plan and couldn't even get a job covered that was $350 and I'm supposed to believe that they will cover an engine or transmission? I'm sure they find the most common thing that happens and exclude it from coverage. I never received my contract as I was supposed to or maybe I would have known this but even the rep I spoke to couldn't understand why it wasn't covered since it said all lubricated parts in that area. I called today to cancel and of course they are closed and there is no way to contact them on Sunday. I want my contract cancelled and a refund as well. This company is deceptive
CarShield is here to address your concerns.
We see that you spoke with a customer service representative on July 14th, 2020 an agreed to keep your contract active with a discounted rate. If you would still like to cancel your contract, please contact us at *** and we will process your request.
We are happy to keep you as a CarShield customer!
Respectfullu
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Do not get they will rip you off and take all your money and never fix the problem. I wouldn’t Advise Anyone to purchase. They’ll find every reason Not to fix your vehicle,Even after taking money from your Bank Account monthly. Very Bad Choice We Made.?????????????
CarShield is here to address your concerns.
We have reviewed the notes from the claim department and see that your vehicle has a salvaged or branded title. Unfortunately, CarShield does not cover any car with a branded or salvaged title.
You were refunded one payment on July 7, 2020. CarShield will refund the rest of your payments given there would ever be coverage on your vehicle or any repairs.You will receive a check within 7-10 business days.
We trust this adequately satisfies your complaint. We are sorry to lose you as a CarShield customer.
Respectfully
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Bought a car shield warranty on Feb 15 2020 and due to Covid my car sat until a couple of weeks ago when I went to finally use my car and it was having an issue. Had it taken to a shop to get looked at and although I've had the warranty since Feb but didnt meet the mileage requirements due to covid they are refusing to honor the warranty. I contacted car shield about this issue and they refuse to honor the warranty and also refuse to return the 400 dollars I invested into the warranty since feb.
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain information on the repair claim you have referenced. As noted in your sales call and in your contract, your contract has a 20 day/500 mile waiting period. Unfortunately, we are unable to authorize the repair due to the mileage requirements not being met under your contract terms.
CarShield will refund your payment in full a good faith effort to resolve this matter. You will receive one payment back to the MASTERCARD *** and the reminder will be sent via check within 7-10 business days. This will cancel your CarShield contract.
We are sorry to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I bought a after market warranty from car shield and I was told all my engine and transmission components where included, however they where not the advertisement for this company is misleading,and the customer service representatives are as well,I asked for something else to get checked on my car and ( what do you know)this was the only one not included,SCAm .....I paid $400 that I'm out of plus I have to pay twice that to get my car repaired ...I won't ever do business with carshield Shame....on you taking advantage of people for personal gain
CarShield is here to address your concerns.
We have contacted our claims department to obtain information on the repair claim you have referenced. Unfortunately, a failed solenoid for cylinder 7 is not a covered component of your vehicle service contract terms.
As a gesture of goodwill and in good faith to resolve this matter, CarShield will refund your payments in full. You will receive on payment back to the MASTERCARD *** and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
We are sorry to lose you as a CarShield customer
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
My car has been in the shop since 7/7/20 and it's 7/10/20 and I'm still getting the run around. Finally the owner of the business was able to speak with someone after I spent hours on the phone trying to reach someone that could help me. I got a call back and I had him call the owner while he put me on hold. To me that is very unprofessional. He gets back on the phone to tell me that the owner is talking with a representative. I got a text from the owner giving me a claim number *** and that an adjuster will get back to him. That is not the way I was told CarShield do business when I agree to buy the policy. I'm a health care worker and I don't have money like this to throw away and then have to come out my pocket to pay. I just want my car fix and back in my possession. Or if not my money back that I'm going to have to pay for.
We appreciate you bringing this to our attention.
As stated on the 1st pages of your contract, American Auto Shield is the administrator of your contract and handles all claims. We have contacted them to obtain notes on your repair claim. Their notes indicate they tried to reach your repair facility on FRiday, July 10th but there was no answers at the shop. Please have your repair facility contact *** to get the claim moving forward.
If we have be of any further assistance, please feel free to contact our customer service department ***.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because:
Because the shop was never contacted. Also the owner tried calling several times and was put on hold for hours and was never able to speak with someone who handle the issue. All he was given was a claim number. I had no choice but to come out of pocket and pay for the work done. I would like to get reimburse for the cost or cancel and get the payments I made so far to Car Shield. They shouldn't play with hard working people like this. To anyone else reading this, don't fall for this company, to good to be true.
Sincerely
Thank you for reaching out again.
If you would like to send your repair invoice to [email protected]. We will be happy to forward it to the claims department on your behalf to determine reimbursement eligibility. CarShield appreciates you and wants to keep your business.
We will look for the invoices and make sure they are forwarded and reviewed in a timely fashion.
Respectfully,
Customer Relations
Complaint: ***
I am rejecting this response because:I have tried what the business is asking for in the past and nothing has been done about the issue. Here I'm sending two attachment, they are the invoice for the repairs done to the car. This are the same I send to CarShield...
Sincerely
We have sent your invoices to your claims administrator for review and asked them to reach out to you and discuss the possibility of reimbursement. We will also agree to offer you a full refund of the money you have paid into your service contract if you are not happy with it for any reason.Please let us know how you would like to move forward.Thank you again for giving us the opportunity to assist you with this matter.Respectfully, Customer Relations
They canceled my contract on June 22nd and promised two refunds for previous months payments of $94.35 I have received one check but not the other but then also preceeded to charge my credit card another charge 0f $94.35 on June 24th after the contract was canceled without my authorization.
CarShield is here to address you concerns.
We have reviewed the notes on your policy. Your claim was denied and your contract cancelled due to modifications to your vehicle.
CarShield will refund all payments in an effort to resolve this matter. You can expect the refund in 7-10 business days.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me as long as it is payments from 2020 and 2019 as well.
Sincerely
carshield is a scam. I have my rear windshield wiper motor fixed which is covered in the policy but carshield said that the transmission caused the motor to malfunction so they won't pay the repair. I ask them just pay the motor part, still they won't cover it. They would look for reasons not to pay your covered parts. This is definitely a scam. Carshield tv ads are lies.
Thank you for bringing this to our attention. We appreciate the opportunity to assist you with your concern.
We have contacted your service contract administrator, ***, to obtain information on this repair claim. *** is the administrator of your service contact and has full authority over repair claim decisions and payments.
*** stated that there was a repair claim submitted in October of 2019 for failed wiper transmission linkage. The wiper transmission linkage is not covered under your service contract terms. If you have any additional questions regarding this claim denial for a non covered component, please contact your claims department at *** directly at *** or they can be reached at ***. As the obligated party under the contract, *** Claims will be able to assist you.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Like the original review, I'm claiming for the rear wiper motor not the transmission. Carshield is twisting the information so they will not pay for the work done of a covered part. Carshield is a SCAM.
RUN RUN RUN AS FAR AS YOU CAN FROM THIS COMPANY. I HOPE ICE-T KNOWS HOW THEYRE DRAGGING HIS NAME IN THE MUD. I HAD A CLAIM AND BETWEEN CARSHIELD, AMERICAN WARRANTY AND THE DEALERSHIP NOTHING GETS DONE. EVERYONE HAS A DIFFERENT STORY. SALEEM IN CLAIMS IS A FRAUD HE SAID HES AUTHORIZING PAYMENT FOR THE CLAIM, NEXT DAY HE CALLS AND TELLS ME HE CANT APPROVE THE CLAIM. I TRIED CALLING FOUR OTHER MECHANICS TO INQUIRE IF THEY ACCEPT CARSHIELD. THEY ADVICE ME TO GET OUT AS SOON AS I CAN.
We appreciate you bringing this to our attention.
We have reviewed the notes from the claim department. Their notes indicate they spoke to the repair facility on July 9, 2020 and you had come gotten the vehicle. If you have moved your vehicle to a new repair facility, please contact *** to get the claim moved from inactive status.
We are happy to have you as a loyal CarShield customer. Please contact us should you need anything further.
Respectfully,
Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I purchased a extended warranty from car shield 2 mos. ago. Now my car is at the chevy dealer in need of repairs. After making several (4-5) attempts to contact car shield and being put on hold until the phone line disconnect each time. *** Chevrolet service dept. refuses to try to even contact them (Car Shield) anymore. I did a online claim and still no response. They sell you a great sales pitch. This company collect your monthly payments on time, but you can't contact anyone to get repair work done.
CarShield is here to address your concerns.
We have contracted our claims department and asked they reach out to you as soon as possible. Please email us at *** if you do not hear from someone in 24-48 hours.
We appreciate you being a loyal CarShield customer.
Respectfully,
Customer Relations
CarShield is a nationally televised aftermarket auto warranty company claiming to protect from unexpected vehicle breakdowns. I purchased there highest package back in December 2019. Disaster struck March 2020 as my engine had problems. Took vehicle to Dealership as required that your go to a certified repair facility. That's when the Car Shield began a cat and mouse game asking the dealer for unnecessary requests before becoming unreachable during normal business hours. Car remained at Dealership for approximately 3 months after diagnosis. I've incurred heavy financial and emotional distress as I've had to pay out of pocket for expenses related to warranted repair.
CarShield is here to address your concerns.
As stated on the first 3 pages of your contract, American Auto Shield is the administrator of your vehicle service contract and all claims must go through them for approval. If you would like to email us the invoice for your repairs at [email protected] we will be happy to forward it to the claims department to see if there is reimbursement eligibility. We have also forwarded your complaint and asked that they please reach out to you regarding your claim.
We appreciate you being a loyal CarShield customer. Please contact us if you do not hear from someone in 24-48 hours.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
My wife and I, purchased car shield for piece of mind on our 2003 Saturn vue. One of the sales representatives for the company, informed us that if anything happened to your vehicle that requires coverage the policy has too be twenty days OR 500 miles. A problem has occured that should be covered under our coverage which as advertised initially to my wife and I. The policy was purchased initially in the 07/03/2020, the engine issue occurred 07/08/2020, which I properly reported to carshield. This is apparently from some of the reviews not a isolated incident of false advertisement committed by CarShield.
We appreciate you bringing this to our attention.
We have contacted the claims department to obtain notes on the repair claim you have referenced. As explained on the sales call, there is a 20 day/500 miles grace period for all CarShield contracts since we don't do an initial inspection. Your claim filed on July 9, 2020, is only 6 days into coverage and is considered to be in the grace period and will not be authorized.
CarShield is willing to refund your initial payment to resolve this matter. This will cancel your contract. Please contact our customer service department *** if you would like to process with the cancellation.
Respectfully,
Customer Relations
They got me for over $1500.00. I turned in a claim from my local ford dealership for $3600. On my engine and would not pay for it. I would not recommend them to anyone.
Horrendous service. They charge a fortune and sell you a plan claiming it will cover everything. Bring it in for a repair and get charged $1600 because they won't cover anything. Bunch of crooks.
CarShield is here to address your concerns.
According to our notes, your account was cancelled and refunded in full on Jul 9, 2020.
We are sorry to lose you as a CarShield customer.
Respectfully, Customer Relations
CarShield is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I have a vehicle repair insurance policy with Car Shield, who advertises their coverage on national tv and cable.
I took my are into *** in Seattle, WA 2 weeks ago and they found I needed to have the rack and pinion replaced. In order to PROPERLY complete the job, the rack and pinion part is purchased, installed, the power steering fluid is flushed and replaced and the wheels, which are now out of alignment, must be aligned.
The total with sales tax from Bernies is approximately $1,350.
After FOUR (4) calls by the *** shop manager to Car Shield, he spent 55 minutes trying to settle with the Car Shield CSR, who apparently is paid to NOT approve costs. They finally agreed on a price to replace the rack and pinion, but they would not pay for the power steering fluid flush and and would not pay for the alignment and would not pay the State of Washington sales tax!
So instead of the approx $1,350 repair, including sales tax, car shield agreed to $890, which after my deductible is $790.
That does not include the sales tax.
I have a quote from the Cadillac dealership that is almost $1,500.
So the Car Shield people need to be held to account for their false advertising. Why? They do not cover sales tax. They put the power steering flush and replacement, and the wheel alignment into a recurring maintenance category, so they won't cover what is a part of any rack and pinion job.
You literally cannot properly drive a car after a rack and pinion job without a front end alignment or your wheels will shake and the tires will wear out. It's like replacing an engine and not connecting it to the transmission.
We appreciate you bringing this to our attention.
We have spoken with the claims department. They advised us they left you a detailed message as to the explanation of failure. You can reach the claims department *** if you have any further questions.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
I had a 2015 Audi A6. I got the Gold contract and within the contract it covers the power-train. The engine light comes on, I received a diagnostic test and it needs to turbo to be replaced and a timing chain. I took it to a dealership mechanic and an adjuster came out and got all the information. The deanship called them several times and they either did not answer or hung up on them. I called them myself and they told me that they will not pay for the turbo or the timing chain due to maintenance.
We appreciate you bringing this to our attention.
We have contacted the service contract administrator to obtain information on the repair claim you have referenced. Unfortunately, a failed turbo in not an internally lubricated part and is not a part listed for coverage under your vehicle service contract terms. Also the timing chain tensioner was not fully extended and is considered a non verified failure.
As a gesture of goodwill and in good faith to resolve this matter, CarShield will refund you in full for your payment. You will receive one payment back to the VISA ending 8477 and the remainder will be sent via check within 7-10 business days. This will cancel your contract.
We are saddened to lose you as a CarShield customer.
Respectfully,
Customer Relations
CarShield
is here to address your concerns. CarShield is suing the Revdex.com-St. Louis. CarShield
recently filed a lawsuit against the Revdex.com-St. Louis. The lawsuit asserts that
the Revdex.com- St. Louis is biased against CarShield and that the Revdex.com-St. Louis has
used improper means through the use of misrepresentation relating to CarShield. A copy of the lawsuit is available at http://www.Revdex.comBias.com
Complaint: ***
I am rejecting this response because: The response from Car Shield is absolutely unacceptable. Their reasoning makes no sense at all as it even states in their contract that they will cover engine and turbo and makes no reference to the position of where the turbo sits on the engine. Their argument is since the turbo sits on top of the engine then they're not responsible for covering the cost. This is the most ridiculous argument I've ever heard as the majority of cars with turbo sit on top of the engine. Once again another loop hole this company tries to pull with their clients......shameful! I am requesting that Car Shield provide me a refund of all payments I made per month since I've been with them, also I will be consulting a lawyer and will be filing a compliant to the Missouri AG's office for unlawful business practices.
Sincerely
As we stated in our first response, you will be refunded in full for all payments within 7-10 business days.
If you have any further questions or disputes, please see section M, Dispute Resolution of your contract or contact American Auto Shield ***.
Respectfully,
Customer Relations