CarShield

Eventually completely satisfied with the coverage. There were a couple of little hurdles that I had to get over but other than that but ultimately completely satisfied with the coverage.

I bought a policy at the end of February before a camping trip, take the trip in May and come back and my f250 transmission is slipping and won’t want to go into gear at all pulling my camper. I had a claim started in May 2020, and it took until July before an adjusted came, and then all of the sudden this week, they cancel my contract because my truck has a flatbed and accused it of being a commercial vehicle despite having normal insurance, and no LLC or numbers on the door. I just built a flatbed because my stock bed was rusted out. These people are *** and make you spend 20-40 minutes on hold and the shop hold time is even longer, but what gets me is rather than cover my transmission they just cancel me and I have to call to cancel investigate. They’re refunding my money so they say but what about all the time my trucks been in the shop since May. I plan to follow up with a lawyer.

They say they cover automatic transmissions, but they don't specifically exclude intrinsic parts of the transmission like the valve body or the solenoid packs. This is what they told my GMC dealer. Even if you read the fine print, it's still a lie.

Car Shield mislead and misrepresented their coverage to me verbally. Never received a policy until I took car in and was asked for policy number and told it was highly unusual not to have a policy or number!!! I allowed this company to draft a $89. premium monthly and they refused to
cover what I was verbally told was covered plus had to pay $100 deductible when service work
was done. I made the mistake of paying well over a thousand and recommend that others
save the premium amount for repairs when they arise. Car Shield is a huge ***!!!

I have been waiting over a week for a Carshield auditor to come out to inspect my engine to make sure there's no carbon built up so that my engine can be replaced. Have called several times, usually with no answer or call back. Was told that the shop hasn't contacted them to inspect it, shop says they're still waiting for them to come out.

My car has been in the shop almost two months the place I brought my car to be fixed said Carshield gave them another number to call "the department that handles the transmissions" well myself and the repair shop have both called and waited on the phone for hours to be either hungup on or disconnected never able to speek with anyone and we have both left our number to be called back bc there is a call back option but we haven't had a call from them yet there is no reason that it should take this long to get back to us I have lost my job behind not having a ride and I've called and spoke to Carshield more than once to resolve this issue I stopped payment from my bank account and I ask them to refund me my money and the refuse to saying that they can't this is a scam if you ask me

Very displeased with CarShield. My trucks been at my mechanic for a few months now waiting to get repaired. The claims apparently been approved a few weeks ago and American Auto Shield is waiting for my mechanic to get quotes together only twist is my mechanic has had those quotes for 2 weeks now trying to get in contact with them but they never answer there phones or return calls so I’m here in the middle having to be the middle man between everything. Just seems at this point there dodging my mechanics calls to avoid moving forward with my claim. My claim number is ***.

In the fall of 2019, I purchased coverage for my vehicle through car shield on behalf of American Autoshield. On May 11, 2020 I took my vehicle to *** to have it repaired for showing no oil pressure, multiple oil leaks, a rough idle and a few other minor repairs. *** evaluated the car and told me that I multiple leaks in gaskets and seals and that I needed a new oil pump to repair all the issues listed. I agreed to have the repairs done and told the dealership to check with American Autoshield to see what, if anything was covered. It was revealed to me that with the contract that I have, the gold package plan. American Autoshield would cover repairs for the entire repair as long as the repairs were completed in conjunction with each other. Due to the amount of time that my vehicle was at the dealership the service adviser *** who was responsible for the repairs being completed on my vehicle asked me if I could place a downpayment on the repairs because the month of May was coming to an end and the dealership needed to close out the fiscal period for the month. I had no problem with agreeing to this because my contract as well as customer service stated that I was covered and would be reimbursed for any funds put out as outlined in my contract. My service adviser then completed the work order a few days later. When I inquired about being refunded the money that I spent he advised me that American Autoshield did not issue a second payment beyond the oil pump repair and that I would probably have to contact them directly. I later contacted both Carshield and American AutoShield and received nothing but the run around for 30 days with them claiming phone issues in the Denver area and that was the reason why my calls dropped for three weeks straight. It took three weeks for me to get in contact with a representative from Carshield to tell me that Carshield and American Autoshield are two different companies. This included a week of Carshield and American Auto Shied either hanging up on me when they went to transfer my call to adjusters or letting the phone ring for hours with no answer. Between the time my car was repaired and now I have managed to speak to only two hostile claim adjusters neither one that you can call directly and neither one t wanting to grant me the reimbursement for the $3767.98 that I spent out of pocket citing every minor irrelevant detail about my claim. Their primary defense is that I have two invoice numbers which according to them indicate two separate repairs. I explained to the individual that I had the bill split in half and that you cannot give a car dealership $5001.00 and they not give you a receipt in 2020, thus creating two involve numbers. This information was not sufficient enough for hm and denied my claim and told me to call an arbitration phone number. It seems to be a foreign concept to this company to have a bill split in half or to make a payment with the expectation of being reimbursed like every other large insurance company has a practice of doing. The most recent claim adjuster said that there were discrepancies in my claim due to mileage on my car because the odometer shows a 15 mile difference. As I stated to American Autoshield previously, the service adviser *** of *** is more than willing to give a statement and provide dealership based paperwork showing that my vehicle remained at the dealership the entire time for all repairs that were completed. I personally have cell phone video and audio proof that I did not have my vehicle in my possession at any time prior to all repairs being completed because I was given a brand new loaner vehicle and recorded the mileage just in case an event like this took place. It should be noted that my contract states seals and gaskets are not stand alone repairs, which I'm aware of. I again emphasize that those repairs were not completed individually they were completed as part of an internal repair to the engine (oil pump), per the contract. These repairs being completed together validate my claim that American Autoshield is responsible for reimbursing me the full cost of the gaskets and seals plus labor cost. It should also be noted that claims adjusters from American Autoshield attempted to bait me into calling an arbitration unit from section M of my contract that would invalidate my efforts to file a claim with the Revdex.com. In closing at present time both Carshield and American Autoshield have restricted my access to being able to download a copy my original contract.

Their website and google says full refund for each contract month the payment is taken out, and I sold the car removed it from the carshield app thought it was canceled haven’t been charged but once in the last three or four months since I bought and sold the car, so I thought I cancelled it. I called this morning July 21,2020 to get a refund for the payment that was taken out and I was told there is nothing they can do because the payment was already taken from my bank even though I don’t have the car anymore, and that I needed to call in 24 hours before well how am I supposed to do that when I didn’t know and haven’t been charged but that one time. Customer service was less then helpful and rude

You purchased vehicle repair insurance from Car Shield in January 2019. I was required to pay for the coverage for one year before I could file a claim. On June 25, 2020, my car would not start and I thought it was the fuel pump may have went out. I called Car Shield that day, and spoke with several representative who put me on hold for several hours. Car Shield picked up the car on June 25, 2020, and took it to Toyota Central and authorized the inspection of the vehicle but have not authorized the repair of the car. I was also promised a free rental as a part of the insurance contract but was later told the rental car was only for the time the car was being worked on. Since Car Shield has not authorized the work, I'm being forced to pay for the rental car myself. Now they're talking about denying my claim but on 7/20/20, they told me to tell Toyota Central to perform the service. It's nearly a month with out my car and I don't know what to do because if my claim is denied, I can't afford to pay for the service. I've paid over $500 for a rental car. Car Shield claim number ***. The Toyota Central number is ***. The contact person at Toyota Central is ***.

How long 2 weeks today I dropped my truck off and you guys have failed to take appropriate action. Dragging your feet, 2 inspections, I've spent around 6 hours on the phone and you were supposed to source parts Friday. Yet on Monday afternoon nothing had been done. Forwarded twice to the person that's supposed to help me and after 2 hours was forced to ask for a call back! Think I got a call back?!?! Nope! I had to call you again! Now claims is having technical difficulties for the 3rd time in 2 weeks. Worst customer experience I've ever had! Meanwhile I am paying out of pocket for a 4 cylinder SUV while my truck just sits taking up valuable shop space. I have had to call you every day for an update as nobody can communicate with the customer. Insanity!

I filed a claim with Carshiek on my BMW, My car had drive train malfunction, I had the BMW call carshield to file the claim and was informed that carshield would not cover. Also BMW said I had a malfunction in the door handle mechanism that was causing my battery to drain and they said it was a electrical issue, which Carshield said it covers, but they refuse to cover that. Their pathetic tow service only covers 10 miles. My lord. I've also been waiting over 2 months for the amazon gift cards that were promised to be here in 1 month. Always and excuse. On the initial phone conversation I was told these type of issues would be covered, which I felt they bait consumers in to believe. I feel so scammed. It's almost impossible to talk to a carshield rep., as of now for the 3rd time I've been on call back from them for over 2 hrs. The recording always says handling more than unusual back log. Lol. My resolution would be for them to cover the issues related to my car that was promised when I signed up. And send my gift cards at least.Pl

About a year ago, a representative from Carshield called me. I game them my credit card for 1 only payment. I told them that I would pay by a different means the rest of the times. They continued to take money off of a card I was using only one time. This happened for over 9 months. I never authorized it for more than one month. I disputed and won a judgement from my credit card for 3 months. I want the rest returned to me.

SAVE YOUR MONEY
I WISH I HAD!!
I PAID $149.00 PER MONTH
FOR NOTHING
I HAD TO DRIVE 1000 MILES MORE BEFORE I could use it.
When I needed them they only paid $100.00

They are rude and totally unprofessional and high presser sales people. I hung up on the sales rep after the second call. Will not do business with CarShield .0 rating

I have had to use Car Shield two times. Both times they responded and covered my repairs without any hassle. I hope they continue to be a good company.

I took my 2009 BMW to the dealership on 7/9/2020 because I couldn't drive it and the transmission malfunction message came on. After a diagnostic test was conducted the dealership informed me I needed a new transmission. They filed a claim with Car Shield sending over all the documents needed. For six days they tried to contact an adjuster for approval of repairs which are covered under warranty. I have the Power Train Silver with roadside service. When trying to contact customer service or an adjuster we had to wait on Hold for 1-3 hours and sometimes after waiting they hung up the phone. Finally today an adjuster contacted the dealership and denied my claim saying it was an electronic part which is not covered under my policy. The part is not electronic. The hydraulic which controls the gears is locked up. There is a sensor on the component but it's not the sensor. With the Power Train Silver plan the transmission and internal components are covered. There are sensors all over this car. The price of the part is $3,136.35. There is no sensor that cost that much. I called back to customer service at Car Shield spoke with Tiffany who transferred over to Repair Century to again speak to an adjuster because in the notes she didn't see where the dealership said it was an electronic part. I was on hold for 1 1/2 hours and no one got on the phone. Yet they continue to debut my account for payment. The customer service Representative tole the dealership the repairs are covered under the warranty. I'm a nurse, I need my car. I can't get a rental unless I pay upfront and they only cover the rental if my claim is approved. This is a nightmare.

CarShield is a fraud. If I could give them less than one star I would. I purchased my repair policy back in mid May, and was told I would have to drive 500 miles or have to wait 45 days for the policy to go into effect. I had taken my 2014 Audi Q5 to the dealership for routine maintenance and have them to check to see why the check engine light would come off and on. I left my vehicle with Audi and by the time I arrived home, I was contacted by the Service Advisor telling me that it was the timing chain and that I needed back brakes, and a couple of filters replaced. I am retired Navy and from the Department of Defense and bought the Audi brand new as well as a couple of new BMWs and at least 7 other new vehicles and know that the timing chain normally don’t have to be replaced in higher end vehicles and mine has not even reached 100k miles yet. But what really made me want to get other opinions is; how fast the determination was made and the cost. I went back and got my vehicle and took it to another foreign import car repair and they could not figure out what was wrong and called Audi and 30 minutes later, told me the same thing. It did not sit well with me, so I took my vehicle home and parked it. I decided to go to a different Audi outside the city to get the vehicle fixed. I told them that two places had told me it was the timing chain and they told me that they would have to do their own inspection and testing to be sure. It took them 5 days because of the 4th of July holiday to do their testing and the Service Advisor there contacted me and said my timing chain is fine that it was the Drive Cam, NOT the TIMING CHAIN and that they had their Master Mechanic to do the inspection and testing. Now we are at 10 July; two months after I purchased the warranty. I filed a claim and it all went downhill from there. I played phone tag with CarShield for a week and so did the Service Advisor. We sent them all the requested documents and we kept being told that CarShield would be contacting us with the approval to fix my Audi. Finally, last night, I get a call from American CarShield, Claims Rep, informing me that my claim was being denied, because I did not allow for the first Audi to replace my timing chain and that I had drove the vehicle from Audi. It gets even more bazaar. I called today to cancel my warranty with them, and was told that they would help my save some money on those repairs and gave me a number to call. I called that number and was told that CarShield could ship used parts to the dealer and that would save me money. I said no thank you. I called CarShield back yet again to cancel my warranty and was told that I didn’t qualify to get my vehicle repaired because I had not drove 500 miles and had the policy for 45 days, which is straight bull. They never intended to repair my vehicle and wasted over a week of back and forth phone calls. Additionally, I was told that the first Audi called them and told them that I refused to let them replace the timing chain and drove off in the vehicle. I told them why would I pay over 4K in unnecessary repairs? Then they would come back and say later that I need the drive cam replaced. I’m DONE!

I feel car shield is a scam
Car shield left me in a bad position, I had car shield for a while my air went out so I wanted to put car shield to the test.
Every thing that could go wrong did, Car shield did not pay for nothing. I was out of 30O 00 thanks to car shield. I took the car in an inspection was done.
Car shield was call to confirm what they were paying? Car shield didn't cover anything and left me owing 300.00 dollar. I drop carshield immediately.
I need a warranty that's going to help me not hinder me and put me behind.
Till this day I paid for my car to get fixed on my own without a warranty.
With my past experience with car shield I would never refer nobody to carshield my opinion I just don't think they're good warranty company.

I got carshield for my BMW I ended up having the head gasket blow I FIXED THE ISSUE OF LEAKING COOLANT I had no knowledge of the head gasket being messed up the car ran extremely well and then I hear a pop noise check it all out nothing was found but white smoke I CALLED AND WAS TOLD NUMEROUS OF TIME that it would be covered to now its not covered and you can either pay 300 dollars to get your car from the shop or authorize them to tear down the vehicle and see if they can find the issue prior I explained again the NEW PARTS which were radiator, water pump, new lines and 2 new water inlets under the intake manifold were replaced so you will not find the issue that was there and I also have reciepts showing the repair parts and I was told the same thing over and over again the head gasket is not covered blah blah blah bunch of crooks stealing from people and dont even bother responded to me because you are all full of it